Newsgroups: comp.sys.ibm.pc
Path: utzoo!utgpu!cunews!ajai
From: ajai@sce.carleton.ca (Ajai Sehgal)
Subject: Re: All these Windows 3.0 questions ...
Message-ID: <ajai.647102082@genesis.sce.carleton.ca>
Sender: news@ccs.carleton.ca (news)
Organization: Carleton University, Ottawa, Canada
References: <7356@ucrmath.ucr.edu>
Distribution: usa
Date:  4 Jul 90 14:34:42 GMT

YES Microsoft does have telephone support. Unfortunatly some of the problems
being encountered are new to them as well. With the mirad of systems
configurations out there you can't expect the MS techs to know all of them.
One of the purposes of this net is for the sharing of technical knowledge
and experience. With the number of people on this net and the amount of
knowledge and experience, posting a question here is far better than asking
MS tech support. 

And by the way, with reference to the comment on whether or not people are
buying the product. Microsoft tech support doesn't ask what your licence
or registration number, or even if you own the product! They do the best they
can to help solve the problem. I spent some time on the phone with MS Windows
support group in Toronto and they did their best to help. Unfortunatly their
suggestions didn't work and the solution to the problem came from a buddy on
a local BBS.

So all you folks with problems keep posting your questions and all you gurus
keep posting your answers. Thats what makes this network such a valuable re-
source. 

--
Ajai.


