[HN Gopher] Don't Make Me Talk to Your Chatbot
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       Don't Make Me Talk to Your Chatbot
        
       Author : pkilgore
       Score  : 36 points
       Date   : 2026-03-03 22:24 UTC (35 minutes ago)
        
 (HTM) web link (raymyers.org)
 (TXT) w3m dump (raymyers.org)
        
       | Molitor5901 wrote:
       | Related: Please don't make me talk to your AI pretend-human
       | complete with Asian accent and background call center sounds.
       | That's even more insulting that a chat bot.
        
         | titanomachy wrote:
         | Who did this?
        
       | kokanee wrote:
       | I view the issue of inefficient communication as a problem that
       | will wane as LLMs progress, and a bit idealistic about the
       | efficiency of most human-to-human communication. I feel strongly
       | that we shouldn't be forced to interact with chatbots for a much
       | simpler reason: it's rude. It's dismissive of the time and
       | attention of the person on the other end; it demonstrates
       | laziness or an inability to succeed without cutting corners, and
       | it is an affront to the value of human interaction (regardless of
       | efficiency).
        
         | ericd wrote:
         | I feel like that ship sailed long ago with phone trees and
         | hour-long support wait times becoming normal. I'd much rather
         | talk to a chatbot than wait for an hour for a human who doesn't
         | want to talk to anyone.
        
         | nickff wrote:
         | The problem is that people are very rude to customer service
         | representatives, so companies spend money training CSRs, who
         | often quit after a short period of being abused by customers.
         | Automated reception systems disallow people from reaching
         | representatives for the same reason.
        
       | senko wrote:
       | I thought this was going to be about (customer support) chatbots,
       | which _can_ be a good thing.
       | 
       | " _Don 't make me talk to your [customer support] chatbot_" reads
       | like " _Don 't make me go to an ATM for a cash withdrawal_". If I
       | can solve a thing quickly and effectively without waiting forever
       | to speak to an overworked customer support agent on another
       | contitent, I would very much like that!
       | 
       | Well, anyways, the post is not about that. It's about posting AI-
       | generated text (blog posts, PR summaries). Which I agree with,
       | although there are a bunch of holes in the argument, such as:
       | 
       | > _1. Figure out what you want to say. 2. Say it. That first
       | figuring-out part is important._
       | 
       | Well, yeah, I can figure out what I want to say, then have the
       | chatbot say it. So looks like the second part is important, too.
        
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       (page generated 2026-03-03 23:00 UTC)