[HN Gopher] Amazon One palm authentication discontinued
       ___________________________________________________________________
        
       Amazon One palm authentication discontinued
        
       Author : KerryJones
       Score  : 50 points
       Date   : 2026-01-28 16:52 UTC (6 hours ago)
        
 (HTM) web link (amazonone.aws.com)
 (TXT) w3m dump (amazonone.aws.com)
        
       | nickorlow wrote:
       | Amazon it on a killing spree lately it seems
        
         | radicalethics wrote:
         | I think they are going all in on Alexa+ and cutting many other
         | teams (speaking fully as an outsider). The new Echo Dot Max
         | makes controlling your TV/Browsing youtube with natural
         | language really nice (same for exploring Amazon Music - Spotify
         | needs to catch up with this fast). Subscriptions for AI in the
         | living room is what they are first movers of at the moment.
        
           | Bluecobra wrote:
           | How does that compare with Google? I tried updating my Google
           | Mini smart speakers to have Gemini and it still seems dumb as
           | a box of rocks.
        
             | radicalethics wrote:
             | No experience with Google yet. Amazon still has more work
             | to do with making their tool-use calls bullet proof, but
             | I've been able to search Youtube naturally and "open the
             | first video" (this is still rudimentary, it's not perfect
             | yet). Pretty good success moving around the Fire TV app
             | with voice (open, exit), reasonably good at switching Live
             | channels. Really fun with Amazon music, "pull up a Taylor
             | Swift album, but acoustic only, from 2010s ...", stuff like
             | that. It's great, and I expect it to become rather ...
             | perfect in time.
             | 
             | Other things:
             | 
             | - Great for todo/reminders with timers
             | 
             | - "Hey Alexa, turn my lights on at 5 everyday, close them
             | at 12"
             | 
             | - Not great at controlling Prime Video yet, can search it,
             | but not great yet at all. Expecting this to be perfect at
             | some point as well.
             | 
             | It's almost like a ... voice operating system.
        
             | arjie wrote:
             | This has been the worst downgrade for me. Response times
             | have skyrocketed. The minimum time to response is now a few
             | seconds slower and the responses continue to be low
             | quality. The speaker seems to have even lost some
             | functionality where it says "I can't do that yet" for a
             | thing it mostly could already do previously. If I could
             | tell anyone with Google Home devices one thing, it would be
             | to not 'upgrade' to Gemini.
        
             | nickorlow wrote:
             | Google update sucks. Not only is it slower + generally
             | dumber, but their AI alignment has made it refuse to answer
             | very normal questions (I got scolded by my speaker for
             | asking about the hours of the nearest liquor store)
        
         | stefan_ wrote:
         | https://news.ycombinator.com/item?id=46796745
        
       | nickorlow wrote:
       | Wonder what stunted adoption of this? High costs, users not
       | liking it b/c privacy, credit cards/tap to pay being a good
       | enough experience already? The handful of times I used this, it
       | was nice.
        
         | jasonjei wrote:
         | I was personally creeped out by it at the handful of Whole
         | Foods I saw this. I'd rather tap and pay or pay by QR code.
        
           | adastra22 wrote:
           | I just signed up and used it at Whole Foods. For me, and for
           | that use case only it removes a step of loading the Whole
           | Foods app to scan a QR code for my account.
           | 
           | But have no idea why anyone else would adopt this.
        
         | squokko wrote:
         | People don't want to give Amazon their biometrics?
        
           | iamjake648 wrote:
           | If you trust Amazon, they were never storing images of your
           | actual palm but instead creating and storing unique hashes
           | from that data. Again, if you trust them, they did it in just
           | about the most privacy protecting way possible.
        
         | astrashe2 wrote:
         | My doctor's office was using it. I didn't want to give them my
         | biometric data.
        
       | Bluecobra wrote:
       | They also had this as option to pay at Amazon Fresh, which seemed
       | odd to me. You needed to use your phone to scan the QR code from
       | your phone anyway, and they charged the credit card on file in
       | your Amazon account.
        
       | crazygringo wrote:
       | I didn't even know this was available to other businesses -- I've
       | only ever seen it at Whole Foods.
       | 
       | Curious if they're keeping it at Whole Foods or discontinuing the
       | hardware altogether? Can't say I've ever once seen someone
       | actually use it to pay there.
        
         | adastra22 wrote:
         | I literally just signed up for this. Guess I have the killing
         | touch.
         | 
         | I don't see the point though. It is a payment solution in
         | search of a problem. It is a nice bonus first party payment
         | solution at Whole Foods though.
        
         | brk wrote:
         | I used it once, a couple of weeks ago. Had been meaning to sign
         | up for a couple of years and then just randomly completed the
         | process recently.
        
         | kidfiji wrote:
         | They've had them permanently installed at Seattle's largest
         | indoor sports/entertainment arena
        
       | arjie wrote:
       | This is sad. I loved paying by palm at Whole Foods because it was
       | definitely the fastest way to do things. You just scanned and you
       | were out. Now I've got to slowly type in my phone number for
       | Prime and then tap my watch and select the right credit card
       | (palm scan always used my groceries card). Ah well, perhaps
       | adoption was low.
        
         | crazygringo wrote:
         | I just scan the QR code from the Whole Foods app on my phone.
         | Then tap the button to pay with the credit card linked to the
         | account.
         | 
         | For security reasons, it makes sense that if you use your phone
         | number rather than the QR code, of course you don't have the
         | option to utilize the linked card.
         | 
         | Meant to register the palm thing but just never got around to
         | it, wasn't even really sure how/where? That was the main
         | blocker for me -- was never prompted to do it as part of
         | checkout, and didn't want to waste time going over to customer
         | service to ask how.
        
           | criddell wrote:
           | The Whole Foods we go to is in a cellular dead zone. So much
           | time is wasted by people standing there waiting for their
           | phone to load.
        
             | crazygringo wrote:
             | I've been bitten by that. I genuinely can't even guess why
             | it needs internet to generate the code. Shouldn't it just
             | be a TOTP-type thing?
        
           | iamjake648 wrote:
           | It doesn't seem like a big deal, but this is just so much
           | more annoying than using my palm that not only links my
           | payment method but also prime membership.
           | 
           | Now I need to tap through a stupid app and scan a code.
           | 
           | We always stopped at whole foods on the way home from the
           | gym, and I didn't always have my phone with me or readily
           | accessible. This will definitely cause me to cut back on this
           | quick stop in / impulse purchases.
        
             | jzimbel wrote:
             | If you have an iOS phone you can create a shortcut on your
             | home screen that jumps directly to the code in the Amazon
             | app. Whole Foods app may have the Shortcuts integration
             | too, but I use the Amazon app.
             | 
             | The code both applies your Prime membership and links your
             | preferred payment method.
        
               | awakeasleep wrote:
               | I believe it's even quicker to ask Siri to open the Whole
               | Foods app. You don't need to touch anything and Face ID
               | will unlock the phone while you're talking.
        
           | alex_young wrote:
           | I think "just" is doing a lot of work here.
           | Steps I remember:       1. Put down everything so you have 2
           | free hands.        2. Mention that it will take a minute to
           | the cashier.         3. Unlock your phone.       4. Find the
           | Amazon app (this part is odd, you're at Whole Foods).
           | 5. Dig around in the UI for the store code.  They move it
           | around.        6. Present your phone to the cashier to scan.
        
             | crazygringo wrote:
             | 1. I've already put down the groceries I was carrying, so
             | the cashier can scan them. I have free hands.
             | 
             | 2. The cashier is busy scanning, you don't need to mention
             | anything.
             | 
             | 3. FaceID unlocks it automatically.
             | 
             | 4. What Amazon app? I use the Whole Foods app. I keep it
             | easily accessible, I don't need to find it.
             | 
             | 5. The code is always displayed by default when you open
             | the app. You never have to dig around anything.
             | 
             | 6. Or scan it yourself under the customer-facing scanner
             | they have for that.
        
             | thinkling wrote:
             | The WF store I frequent has lousy cell reception, so add th
             | step "open Settings app and get on store's wifi" (and who
             | knows what all that lets them track).
        
           | arjie wrote:
           | Ah, perhaps I should try this Whole Foods app. The Amazon app
           | is very slow and requires a good data connection to launch so
           | it's mildly inconvenient when you've already reached checkout
           | and it won't open for you to get the QR code.
           | 
           | The palm thing was never prompted as part of checkout, it's
           | true. I just did it while I was being checked out once years
           | ago since it seemed so cool and it worked flawlessly since
           | then. Honestly, I found the UX of it really all well done.
           | Even if it didn't make it in the long term, I hope the team
           | knows there were a few happy users out here!
           | 
           | EDIT: I just installed the Whole Foods app and it opens
           | directly to the QR code. That's nice. It also selects the
           | appropriate payment method. There doesn't seem to be a watch
           | equivalent so I'll have to pull my phone out, but this
           | definitely reduces the terrible blow of losing the palm scan.
           | I hope it works well without good Internet access!
        
         | antgonzales wrote:
         | Amazon, 1998: hello we sell books but online
         | 
         | Amazon, 2023: please return to your Primehouse for your nightly
         | Primemeal, valued Primecitizen
         | 
         | - krang t. nelson
        
         | dyauspitr wrote:
         | Like literally scan your palm? There's no way that's on device
         | like a fingerprint reader on your iPhone either. You're okay
         | with just providing biometric data to a large corp like that.
         | Makes me shudder.
        
           | ceejayoz wrote:
           | You wave your hand over a camera.
           | 
           | At this point I presume they collect such biometrics whether
           | I like it or not; they have cameras everywhere.
        
             | dyauspitr wrote:
             | A grainy image of your palm from a surveillance camera
             | capture is not going to expose biometric data. Your hand
             | needs to be close enough to make out the detail required.
             | Then tying that to your identity is very hard and takes
             | manhours, not something you can replicate at scale. You're
             | giving them your palm print/vein scan tied to your identity
             | on a plate. It's very irresponsible.
        
               | ceejayoz wrote:
               | > A grainy image of your palm
               | 
               | I really doubt getting a reasonably good image of my hand
               | is tough for Amazon. But they don't really need my palm
               | at all; most of the point of that was probably that it'd
               | be much freakier to normies if the self-checkout just
               | said "hi Bob!" when you got close via facial recognition.
               | 
               | > Then tying that to your identity is very hard and takes
               | manhours...
               | 
               | That seems deeply unlikely. I'm probably on 50 different
               | cameras at a Whole Foods, some of which I'd never notice,
               | and at some point I have to check out, which ties all
               | that footage to a credit card and my Prime account if I
               | don't want to pay the non-deal prices for everything.
        
               | dyauspitr wrote:
               | Faces are easier to change. Grow a beard, wear some
               | glasses, put on some weight or some surgery if you really
               | need to. Can't change your eye print, finder prints, vein
               | pattern or DNA.
        
               | ceejayoz wrote:
               | That's not really been the case for years now.
               | 
               | Apple's FaceID can figure out who you are even with a N95
               | mask and sunglasses on.
               | 
               | And in most scenarios, you're gonna a) pay with a card
               | with your name on it and b) head out to your car with its
               | unique ID prominently displayed on it.
        
               | dyauspitr wrote:
               | FaceID fails more than 85% of the time with a mask,
               | sunglasses and a brimmed hat that covers the forehead.
               | 
               | Again, you can ditch your car but your biometric data
               | will go into a pool that will be available to cross check
               | against in perpetuity.
        
               | ceejayoz wrote:
               | Now you're "that one guy who wears the mask, sunglasses,
               | and a hat inside".
               | 
               | Pay cash every time and you're even more noticeable.
               | 
               | And then they start doing gait analysis or something, or
               | use everyone's Ring camera to figure out where you come
               | from.
        
             | lxgr wrote:
             | Isn't it a deep vein scanner? Much harder to spoof than
             | still images or even video.
        
               | ceejayoz wrote:
               | Hard to spoof. Not hard to _collect_.
        
         | embedding-shape wrote:
         | > Now I've got to slowly type in my phone number for Prime
         | 
         | Haven't the (big) supermarkets in the US adopted the whole
         | "scan and go" thing that lots of countries in Europe have had
         | for a long time? (maybe more than a decade at this point I
         | think)
         | 
         | When I go to the supermarket, right after the entrance, I pick
         | up a scanner, then as I pick stuff, I scan them and pack them.
         | Then when I'm done, you scan a code, give back the scanner,
         | take your stuff and leave. Kind of assumed this was done in the
         | US first and then spread here, but maybe it started here? Not
         | sure.
        
           | alex_young wrote:
           | Haha no. US commerce improvements tend to trail EU by a
           | decade.
           | 
           | We just got tap to pay a couple of years ago. People still
           | pass bits of paper with signatures on them to pay each other
           | for stuff.
        
             | embedding-shape wrote:
             | > We just got tap to pay a couple of years ago
             | 
             | You mean NFC payments? :| Oh, and checks too? I guess
             | things were very different than my assumption, interesting
             | thing to have learned today. Thanks!
        
               | alex_young wrote:
               | I mean the physical credit cards didn't have tap to pay
               | most of the time until very recently. NFC has been around
               | for a long time.
        
               | embedding-shape wrote:
               | > I mean the physical credit cards didn't have tap to pay
               | most of the time until very recently
               | 
               | I think a couple of years before COVID hit most cards had
               | it, but many stores didn't support it. But once COVID
               | came and visited, all stores got new TPVs that could read
               | NFC very quickly.
        
               | zdragnar wrote:
               | Paper checks aren't nearly so common for anything other
               | than maybe a local tradesman or if you're renting from an
               | individual. It's not uncommon to see high traffic places
               | like gas stations refuse paper checks outright, or only
               | accept them from local banks, as the onus is on the
               | receiver if it doesn't clear.
               | 
               | NFC payments have been around for a bit but are only
               | recently very widespread, COVID really pushed that
               | forward.
               | 
               | The only notable big name holdout is Walmart. Somehow,
               | they're still on either chip+pin or magnetic stripe cards
               | only.
        
               | selkin wrote:
               | Walmart famously refuse to pay the extra couple of basis
               | points that are charged by the various payment-rails-
               | involved-entities when doing NFC payments instead of
               | physical card.
        
               | MiddleEndian wrote:
               | We literally started rolling out chip-and-pin after tap-
               | and-go was already rolled out in England (and presumably
               | elsewhere). It made no fucking sense because it was
               | obviously going to be replaced again, and chip-and-pin is
               | a miserable experience. All it did was annoy everybody
               | for several years.
        
             | expedition32 wrote:
             | As much as I complain about Google I use Google Pay for
             | basically everything. I'm not even taking my wallet with
             | me...
        
           | bigstrat2003 wrote:
           | No, I've never seen that in the US.
        
           | cpuguy83 wrote:
           | That does not exist in the US as far as I've seen.
           | 
           | There's Amazon's "just walk out" stuff, which they just
           | killed.
        
           | pirates wrote:
           | Despite others saying that they have never seen it, Meijer
           | stores have this, except instead of a store scanner you use
           | your phone with an app. There are other reasons too, but this
           | is a big part of why my family shops at Meijer compared every
           | other store near us.
        
           | IshKebab wrote:
           | To be fair with scan & go you still have to scan your
           | membership card which would be the equivalent of typing in
           | your phone number.
           | 
           | But most retail tech in the US is suuuuper backwards. They
           | were still signing credit card receipts until _very_
           | recently. The way you pay for petrol /gas is bonkers.
        
             | embedding-shape wrote:
             | > The way you pay for petrol/gas is bonkers.
             | 
             | Wait, what do you mean?
             | 
             | This is how it works for us: I go to the gas station, the
             | pumps are locked by default, I await eye-contact with the
             | person inside, wave at them, they unlock the pump, I pump
             | the petrol, then I go in and pay.
             | 
             | I'm guessing it's radically different than that and
             | involves signing papers somehow? Almost afraid to ask.
        
               | IshKebab wrote:
               | I only did it once in America and this was some years ago
               | so maybe it's changed... but basically you have to
               | somehow pay in advance. How do you do that without
               | knowing how much petrol you'll need? Very good question!
               | If I recall I basically overpaid and they refunded me or
               | something like that. Crazy.
        
               | Dylan16807 wrote:
               | As an American, I always put my card into the pump itself
               | and then fill up. No guessing, no change, no even going
               | inside for a normal visit.
               | 
               | One time I went inside to buy a can to fill up, and I
               | also paid upfront for a gallon, which made the pump cut
               | off automatically.
               | 
               | I've never tried to pay for an unknown amount of gas with
               | cash, and never felt any need to.
        
               | FateOfNations wrote:
               | Thankfully no signatures involved. You roll up,
               | swipe/dip/tap your card in a reader on the gas pump,
               | enter your postal code (archaic security measure from the
               | pre-chip card era), wait a few moments for the electronic
               | authorization (they pre-authorize an amount in the
               | $75-150 range), then pump, and leave.
               | 
               | If you are paying cash, you generally have to go inside
               | before pumping and prepay, and then go back inside
               | afterwards to get your change, if applicable.
        
           | gamblor956 wrote:
           | Kroger (Ralph's, etc.) allows you to do tap and pay, or to
           | scan and pay (using a QR code in the app tied to your
           | customer profile). These work at the regular cashiers and in
           | self-checkout.
           | 
           | Home Depot has also allowed this for lower-value items for
           | several years.
        
           | g947o wrote:
           | scan & go is in most grocery stores but I almost never see
           | anyone using it.
        
         | i_love_retros wrote:
         | Is it really that hard to take an credit card out your purse or
         | wallet and tap it that you were happy to hand over biometric
         | data to amazon?
        
           | arjie wrote:
           | Oh the alternative isn't taking a credit card out of my
           | wallet and all that. It's scanning my Amazon Prime QR code
           | and then tapping my watch after selecting the credit card.
           | But it isn't "hard" per-se, just mildly inconvenient, and yes
           | it doesn't take much inconvenience for me to volunteer my
           | biometrics. Clearly that isn't sufficiently common a position
           | or they wouldn't be removing it so your surprise is likely
           | quite common as well.
        
             | lxgr wrote:
             | I find scanning QR codes at the POS hugely inconvenient
             | compared to paying with my watch. The discount has to be
             | substantial for me to ever scan them.
             | 
             | Retailer apps are often surprisingly (expectably?) bad at
             | dealing with spotty/no connectivity, and even if they
             | aren't, getting my phone out of my pocket, unlocking it,
             | opening the right app, getting to the right screen in it
             | (oh, did it just log me out?) etc. takes about 10x as long
             | as arming my smartwatch in a convenient moment and tapping
             | it once the terminal asks for it. It doesn't even require a
             | free hand, since the range of mine is much better than that
             | of passive contactless cards.
        
               | arjie wrote:
               | I like linking to the Amazon account because apart from
               | the discounts (which are nice), it puts the receipt in my
               | Amazon orders list. Yes, at Gus's there's no such linking
               | feature or discount and I just tap my watch after
               | selecting the appropriate card.
               | 
               | Amazon's app is just like what you describe. It is
               | extraordinarily slow and needs a high-speed data network.
        
             | i_love_retros wrote:
             | Amazon prime is tied to your credit card. One single action
             | to pay: tap credit card against reader
             | 
             | Why do you have so many hoops to jump through like
             | presenting QR code and tapping watch
        
               | arjie wrote:
               | I would love that, but it doesn't seem to happen for me
               | if I use the credit card that I have linked to my Amazon
               | Prime membership as the payment method. When I tap it
               | doesn't recognize my Prime membership. Do you have the
               | Amazon Prime credit card perhaps?
               | 
               | The reason why I did the QR code and watch tap thing
               | prior to the palm thing is that I didn't want to carry a
               | single-use credit card.
               | 
               | I'd love the functionality you're talking about. Do you
               | remember how you set it up to get that? Would love to
               | have my grocery card automatically recognized as being
               | linked to a Prime membership.
        
               | kay_o wrote:
               | Any card on your account should work, last 4 must match,
               | I have never entered number or scan QR
        
               | arjie wrote:
               | Oh, then my watch should suffice. Okay, I shall try it
               | next time with a Prime discounted product!
        
           | falcor84 wrote:
           | It's another small source of friction. I don't know if
           | biometrics are the solution, but I do find for example that
           | I'm much more comfortable buying on a website I've used
           | before and already has my card details, rather than giving
           | them to a new website.
        
           | kingstnap wrote:
           | The useful data in that story is the eating and shopping
           | habits collected by the transaction. What are they going to
           | do with the arrangement of lines on your palm, likely stored
           | as a compressed latent vector not useful for reconstruction?
        
         | add-sub-mul-div wrote:
         | I tap a piece of plastic in two seconds and not only do I not
         | have to give any tech giants my biometrics, they're not added
         | as middleman in the transaction at all.
        
       | ColinWright wrote:
       | Click on the link to read about this:                   403 ERROR
       | The request could not be satisfied.         Request blocked. We
       | can't connect to the server for this app         or website at
       | this time.  There might be too much traffic or         a
       | configuration error.  Try again later, or contact the app
       | or website owner.              If you provide content to
       | customers through CloudFront, you         can find steps to
       | troubleshoot and help prevent this error by         reviewing the
       | CloudFront documentation.              Generated by cloudfront
       | (CloudFront)         Request ID:
       | IFiQvbhPlrP5MaRdM5km5yAdFAEmvC_IUx2LA899aXly11zm3wAoKg==
       | 
       | Is it the HN "Hug of Death" ?
        
         | jsheard wrote:
         | I doubt HN could knock over an Amazon site. They're probably
         | geoblocking regions where that service never operated.
        
           | swiftcoder wrote:
           | > I doubt HN could knock over an Amazon site
           | 
           | Not every amazon site is cloud-scale. Niche product like this
           | might be running bare metal under someone's desk
        
         | ErroneousBosh wrote:
         | No, apparently eu-west-1 went castors up earlier. I wouldn't be
         | surprised if there was something related to this error.
         | 
         | The site came back around eu-west-1 which, while correlation
         | isn't causation, it does look meaningfully in causation's
         | direction and wiggle an eyebrow suggestively.
        
         | tecleandor wrote:
         | Same right now from Spain. I guess it could be a geoblock,
         | although I expected something more from Amazon
        
       | quotemstr wrote:
       | It's interesting how despite Google and Amazon both canceling
       | products constantly, only one is infamous for the practice.
        
       | woah wrote:
       | Is this what the 16,000 were working on?
        
       | dfajgljsldkjag wrote:
       | These were neat to use at whole foods but I never saw them
       | anywhere else. I guess Amazon just didn't really have much
       | penetration in payment terminals in general. Maybe a deal with
       | clover or toast could have changed things.
        
       | Helithumper wrote:
       | I found the palm payment at Whole Foods to be very convenient for
       | the same reason as others in this thread.
       | 
       | The steps without using Amazon One were
       | 
       | * open the amazon app
       | 
       | * open the checkout thing
       | 
       | * click the QR code button
       | 
       | * click the amazon QR code
       | 
       | * Scan it
       | 
       | * Open Apple Wallet
       | 
       | * Pay
       | 
       | I hope that they will at least add the amazon QR code to apple
       | wallet to make payment faster in store. That or something to make
       | payment (with Amazon Prime link) as fast as with Amazon One even
       | while not continuing Amazon One itself.
       | 
       | I wonder if they could use a NFC tag or something to quickly open
       | the amazon app on your phone to pay or something?
        
         | nickorlow wrote:
         | Can they not just associate your debit/credit card w/ your
         | account?
        
         | davidmurphy wrote:
         | download the Whole Foods app. It solely exists to display the
         | QR code on startup.
        
         | ErroneousBosh wrote:
         | Walk me through it.
         | 
         | Why do you have all these steps to pay at a supermarket?
         | 
         | When I am here in the UK, I wave my phone over the card reader,
         | it goes "Pling!" and that's my stuff paid for.
         | 
         | Of course, it's different elsewhere.
         | 
         | When I am over in Austria, I wave my phone over the card
         | reader, it goes "Pling!" and that's my stuff paid for, but this
         | time _in Euros_ , at the going exchange rate.
        
           | vinay427 wrote:
           | In the US, you also wave your phone over the card reader, it
           | goes "Pling!" and that's your stuff paid for. The GP comment
           | is not about paying (although it can do that too [1]), but
           | rather about providing their Amazon account details for
           | Amazon Prime discounts and other benefits.
           | 
           | A similar process is the case in the UK as well at Amazon
           | Fresh stores, last I checked.
           | 
           | [1] https://www.amazon.com/gp/help/customer/display.html?node
           | Id=...
        
       | wiether wrote:
       | More details in their FAQ: https://aws.amazon.com/one/faqs/
        
       | cmiles8 wrote:
       | The tech here was good but the product implementation was
       | terrible. These scanners just showed up randomly in places and
       | just sat there unused.
       | 
       | I literally both saw them all over and never actually saw anyone
       | use it.
       | 
       | No clear onboarding pathway, no explanation as to what it did or
       | why use it, no clarity on what happens to the data. Just a box
       | sitting there.
       | 
       | It was as if all the focus was on the tech and nobody bothered to
       | think about how to actually deploy a product to market.
        
         | Izikiel43 wrote:
         | I used them in whole foods all the time
        
           | Eric_WVGG wrote:
           | sincere, non-trolling question: Why?
           | 
           | You clearly saw some value in the convenience. Smartphone and
           | smartwatch NFC offers that convenience _everywhere_. Even
           | setting up palm authentication feels like unnecessary work.
        
             | atkailash wrote:
             | I used it at Whole Foods cause it did my prime code and
             | charged me at the same time without digging my phone out of
             | my pocket but also my Whole Foods has bad reception so it's
             | annoying to use
        
             | vostrocity wrote:
             | I like to go running with nothing on me besides a house
             | key, and it's useful to be able to stop by Whole Foods
             | after the run and buy a snack without a phone, watch, or
             | wallet.
        
               | bombcar wrote:
               | A powered door lock and keypad and you won't even need
               | the house key!
        
               | fragmede wrote:
               | A richer zip code and safer streets and you won't need
               | either!
        
             | Izikiel43 wrote:
             | Convenience?
             | 
             | Set up once with the CC with rewards for groceries, hover
             | hand 2 seconds, done.
             | 
             | Apple Pay in the phone or watch are super convenient as
             | well, but they take just a tad bit more of time between
             | selecting the menus in the touch screen for pay options,
             | and then selecting the matching CC.
             | 
             | I save like 30s? Possibly. Is this tech overkill? Most
             | likely.
        
         | toephu2 wrote:
         | What problem was it solving though? NFC contactless payments is
         | already pretty fast and convenient. I feel like Amazon One Palm
         | was invented to solve for a problem we didn't really have. Thus
         | the failure.
        
           | michaelt wrote:
           | There are certain enterprise applications that particularly
           | like biometrics.
           | 
           | Gym entry system where you can't share your entry fob with a
           | buddy
           | 
           | Corporate access control system, no need for a guard to deal
           | with people who've forgotten their cards.
           | 
           | Time clock where it's impossible for workers to clock other
           | people in/out.
        
             | bhhaskin wrote:
             | Sure, but that isn't what it was being used for, and all of
             | those places already have access control systems.
        
         | burnte wrote:
         | I saw them show up without explanation, but I don't think
         | that's the reason they were unused. If you look at it, it says
         | what it is and to just hold your hand over it to use it, so
         | it's very easy to learn to use and enroll.
         | 
         | I believe the problem was that people simply don't want Amazon
         | to own copies of our finger/hand prints. I intentionally
         | avoided the scanners because of that reason.
         | 
         | This was always doomed to fail, this was almost as dumb an idea
         | as the Facebook Portal. Yeah, the tech is there, and works
         | great, but just like no one wanted Facebook to have a 24/7
         | camera in their house, I don't think people want to give Amazon
         | their biometric data.
         | 
         | FB Portal was rolled out right after all the media reporting
         | about Cambridge Analytica and how utterly untrustworthy
         | Facebook really was at it's code. A friend of mine was PM on it
         | and I felt terrible for him because as excited as he was, I
         | knew it was always going to fail.
         | 
         | "Do you have chickens in a coop? Hire Chicken Eating Foxes to
         | watch them for you! They won't eat your chickens _! " _ Note:
         | Chickens may be eaten at anytime and will probably be eaten
         | instantly.
        
       | munchler wrote:
       | This seemed like a bad idea to me from the beginning. Giving
       | personal biometric details to a monster corporation is a
       | nonstarter for both techies and normies.
        
         | burnte wrote:
         | Exactly, this is why it failed. Suddenly in every Whole Foods
         | is an Amazon device saying "give me your hand print!" Uh, no.
        
       | mmmlinux wrote:
       | They must have collected enough bio-metric data, or deemed hand
       | prints to be not useful.
        
         | throwway120385 wrote:
         | Or they've proven that you can use vein patterns in human skin
         | to positively identify individuals well enough that payment
         | losses are an acceptable risk, and now they plan to just
         | integrate that into their surveillance apparatus everywhere.
        
       | kstrauser wrote:
       | I was always surprised there wasn't an uproar about these. A
       | substantial chunk of Americans, i.e. a huge portion of
       | evangelicals, devoutly believe a few things:
       | 
       | * The Bible book of "Revelations" is an accurate prediction of
       | things that will happen exactly as described.
       | 
       | * Revelations predicts that in "the end times", it will become
       | impossible to buy or sell anything without "the mark of the
       | beast" on their forehead or right hand.
       | 
       | * The "mark of the beast" would be administered by the
       | Antichrist.
       | 
       | From Revelations 13:16-17:
       | 
       | "And the second beast required all people, small and great, rich
       | and poor, free and slave, to receive a mark on their right hand
       | or on their forehead, so that no one could buy or sell unless he
       | had the mark--the name of the beast or the number of its name."
       | 
       | I grew up in an extremely religious part of the US with a large
       | evangelical population, and I know firsthand that a lot of people
       | believe that all of the above is literally, precisely true. It's
       | exactly what I was taught in Sunday School as a kid. I do not
       | believe this; please don't feel the need to tell me why these
       | ideas are not true because I already agree with you. However, _a
       | lot_ of my family and old neighbors would 100% agree with all of
       | the above statements.
       | 
       | And yet, they seemed to have no problem with buying stuff from
       | Amazon with a palm print, or using Sam Altman's creepy Orb eye
       | scanner thing. I'm genuinely surprised at how little fuss there
       | was about them.
        
         | gear54rus wrote:
         | So did you ask any of them about this? These religious lunacy
         | always seem like they are from some other planet to me haha.
        
           | kstrauser wrote:
           | No, that's not the kind of subject I'd typically bring up in
           | conversation. That would imply that I wanted to hear the
           | answer.
        
           | 15155 wrote:
           | They are a useful tool if you need to keep your civilization
           | preoccupied and blissfully unaware of their current
           | circumstances. Existential crises are expensive.
           | 
           | "Keep working! The next life - that's when it gets good!"
        
         | 46493168 wrote:
         | The book you're talking about is "Revelation" (singular) not
         | "Revelations"
        
           | kstrauser wrote:
           | Ah, correct. I think I've heard it pronounced with the
           | missing S more often without it.
        
       | yalogin wrote:
       | This was a terrible idea to begin with and am glad it's
       | discontinued. Hope they delete the biometric data securely.
        
       | bokohut wrote:
       | Yet again another failed attempt to move to biometric
       | identification linked to a payment instrument thus allowing one
       | not to need to carry that payment method on person.
       | 
       | This is not the worlds first biometric payments failure, as that
       | belongs to PayByTouch, nor will it be the last. Having been
       | deeply involved in the technology systems around the worlds first
       | attempt at PayByTouch I do wonder why the "easy" is not embraced
       | by more? I think I know however as it is likely religious in
       | nature and the beliefs around such things. I can vividly recall
       | being told to hide my employee badge while walking through the
       | crowd of protesters holding signage about "Mark of the beast" and
       | more in my attempts to enter the PayByTouch headquarters which
       | used to reside at 1 Market in San Fran CA many years ago.
       | 
       | Wash, rinse, repeat : Everything old is new again. Just give it
       | time as biometric payments will come around once again for
       | absolute, third times a charm?
        
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