[HN Gopher] Dell admits it made a mistake when it abandoned XPS
       ___________________________________________________________________
        
       Dell admits it made a mistake when it abandoned XPS
        
       Author : jnord
       Score  : 75 points
       Date   : 2026-01-06 12:49 UTC (5 days ago)
        
 (HTM) web link (gizmodo.com)
 (TXT) w3m dump (gizmodo.com)
        
       | haritha-j wrote:
       | Well I could've told them that for free.
        
         | biglyburrito wrote:
         | Yeah, but then they wouldn't have listened. It's only the
         | _expensive_ advice that they listen to.
        
       | eimrine wrote:
       | That "seamless" touchpad is the ugliest thing I have seen this
       | year. How do you guys touchtype on it if you never know when to
       | get out the hands? Proprietary software which supposedly allows
       | to not bother about it works not on all OS and probably not
       | always.
        
         | davidw wrote:
         | Just posted on that same subject. That stupid touchpad... I'd
         | be typing along and then I guess some portion of my thumb
         | towards the palm would brush it and WOOSH, the mouse pointer
         | would warp across the screen and I'd be typing in _some other_
         | window.
        
         | kyriakos wrote:
         | I'm typing this on one right now. I honestly thought the same
         | but I got used to it within a day or two of use. Its muscle
         | memory at this point.
        
           | eimrine wrote:
           | My muscle memory is for vim and not for eating a cactus
           | without getting punctured.
        
       | davidw wrote:
       | I used XPS laptops with Ubuntu for years and thought they were
       | great. The last one I got, though, at the last place I worked,
       | had that weird, 'seamless trackpad' or whatever they call it. I
       | couldn't stand the thing. I much prefer the basic trackpad on the
       | $250 Chromebook I use for personal email/browsing these days.
        
         | kube-system wrote:
         | Is the entire area under the keyboard a trackpad or do you have
         | to just guess where the edges are?
        
           | rationalist wrote:
           | On the previous one that OP is talking about, you had to
           | guess. On the new ones just announced, there are physical and
           | visible lines.
        
           | davidw wrote:
           | It was a maddening guessing game, where occasionally - but
           | not always - the edge of my lower thumb would touch the track
           | pad and send the mouse pointer warping off to some other part
           | of the screen while I was typing.
        
           | lights0123 wrote:
           | It is slightly wider than the space bar. I've never had an
           | issue with mine, as it is located exactly where I expect it
           | to be.
        
         | lostlogin wrote:
         | MacBook trackpads are their single best feature. Even 10 year
         | old ones seem to be better than everything else out there.
        
       | bearjaws wrote:
       | Dell needs to admit they're in deep shit.
       | 
       | I just bought our entire G&A team M4 Macbook Air 15" for the same
       | price as our Dell Pro laptops.
       | 
       | They are 20% faster, have 2x the battery life, and 8 more gb of
       | RAM. Also standby actually works.
       | 
       | We had done an initial batch of Dell Pro 16 laptops and with 16gb
       | of ram + the 255h (now 258v) it's over $1100 a laptop. Only
       | problem is... they need 32gb of RAM on Windows 11 because the
       | performance was terrible. We were seeing average 88% memory usage
       | for our G&A team at 16gb. The upgrade to 32gb of RAM moves the
       | price to $1500+ each, they also recently swapped to soldered RAM
       | for both Intel and AMD, so we are forced to the $1500+ option
       | with a faster CPU.
       | 
       | Initial reactions have been overwhelmingly positive, about 50% of
       | them are new to Macs and have figured it out, additionally they
       | all love the battery life and performance (most are switching
       | from 11th and 12th gen Intel).
       | 
       | Our more tech savvy members have mentioned the better screen,
       | webcam and audio as positives.
       | 
       | I am considering switching our call center (~200 members) to Mac
       | mini's, the same price as our Lenovo mini PCs and will last a
       | long time, the Core Ultra 210 is not great. My only fear is
       | people stealing them really.
       | 
       | Why would I pay $2000 for Dells mid line series of business
       | laptops? How much is this XPS going to cost vs a Mac book Pro?
        
         | walterbell wrote:
         | Apple has kept prices stable for existing models, but is
         | rumored to be paying 50% more for DRAM in 2026, which may
         | impact pricing of new Apple devices that will be launched in
         | 2026.
         | 
         | edit: https://hanchouhsu.substack.com/p/overview-of-the-memory-
         | mar...
         | 
         |  _> The full-year price increase for Samsung's storage products
         | supplied to Apple in 2026 has been finalized, with DRAM prices
         | rising by 53% and NAND prices rising by 52%. Earlier rumors
         | suggesting an 80% full-year increase for DRAM were inaccurate..
         | Apple negotiated the prices down to the aforementioned levels
         | and signed long-term agreements (LTAs).. Kioxia also signed a
         | similar agreement with Apple, with price increases consistent
         | with Samsung's._
        
           | bearjaws wrote:
           | If Apple can keep the price near $1500 for the M5, it will
           | still be a no brainer. They are currently $200 cheaper,
           | granted for less memory. I also am in the camp of you don't
           | need quite as much memory on Apple, our most significant
           | usage is Chrome, Excel and Teams.
           | 
           | My main reason Apple can charge slightly more: Better
           | performance, screen, battery, camera, microphone, and
           | trackpad.
        
             | ghaff wrote:
             | In my last job, I just bought my own laptops for a variety
             | of reasons. Know that may not work for everyone. Also for a
             | variety of reasons. But worked dor me.
        
           | bitmasher9 wrote:
           | Apple may be a good deal now, but historically they have been
           | the expensive option. I would be concerned about the rug pull
           | of spending time training people on macOS, setting the
           | expectation that they will have it in the future, and then
           | Apple returning to premium pricing before the next upgrade
           | cycle.
           | 
           | At least with Windows you have several hardware vendors
           | competing to force market rate pricing.
           | 
           | There are several good reasons to choose Apple, but I
           | question the wisdom of choosing them for price.
        
             | bearjaws wrote:
             | Hard to know for sure, I'd be curious the breakdown in cost
             | for enterprise laptops, it's hard for me to understand why
             | the price has increased 50% while Apple has increased 10%.
             | 
             | Lenovo, Dell and HP are pretty much all the same price at
             | this point. It's basically an oligopoly.
             | 
             | The prices have crept up over the past 5 years and they
             | have no reason to lower them. They know they aren't even
             | competing with Apple since most large enterprises are all
             | in on Windows.
             | 
             | My bet is they have basically made their prices the same as
             | Apple, and they plan to keep it that way.
        
             | Moto7451 wrote:
             | If you have the freedom to buy from Best Buy, Amazon, etc,
             | this is certainly the case.
             | 
             | However, depending on how you procure this hasn't been the
             | experience for over 20 years. By the time you're done with
             | CDW or whomever is your VAR, you're not comparing a $600
             | basic PC laptop to a $1200 basic Mac Laptop. They know
             | you're like the GP and going to pay $1500 minimum and are
             | probably game for $2000. They sell the "Business" line with
             | whatever terms added.
             | 
             | When I did this in K12 in the late 00s the price for a
             | truly terrible Dell or IBM/Lenovo was the same as an iMac.
             | 
             | For the corporate world there have been times you couldn't
             | get Virtualization support, hardware dock ports, and
             | various other bits of support until you moved to buying the
             | "Business" line and after a certain number of units the
             | direct to retail options send you down the VAR path.
             | There's simply too much money involved for them to make it
             | easier for you.
             | 
             | I have not had to deal with this as a buyer since 2019 but
             | the song seems to be the same as I work for a company that
             | sells through CDW. Per the reps, the same stupid games are
             | being played.
             | 
             | The only times I haven't had to deal with this is when the
             | companies I've worked for just hand you a credit card to
             | walk down to the Apple Store or are using Apple's program
             | which is basically the same thing but comes with a shared
             | App Store account and some better support for swap outs.
        
             | NewJazz wrote:
             | Historically they've been the expensive option, but
             | historically they've been much more niche than windows
             | laptops. So their unit economics might be better nowadays
             | due to volume.
        
           | raw_anon_1111 wrote:
           | Apple is rumored to have long term price controlled contracts
           | for DRAM. That would fit their 20 year MO
        
             | gambiting wrote:
             | I read this recently, made me chuckle:
             | 
             | "Man, I wish Apple ram upgrades were priced like the rest
             | of industry"
             | 
             | <monkey paw curls>
        
               | bearjaws wrote:
               | I didn't even think about that, all the reviewers were in
               | a fury about soldered RAM... and now almost everyone is
               | soldered. It's a shame.
               | 
               | What I really hate is you don't even get the main benefit
               | - high bandwidth and low latency. They are just soldering
               | lpddr5x RAM which doesn't really need to be.
        
               | jordanb wrote:
               | Fairly long history of Apple doing something anti-
               | consumer and then all other manufactures following their
               | lead. Same with non-replacable batteries, no headphone
               | jack, have to pay extra for a charger, etc.
        
               | raw_anon_1111 wrote:
               | So soldering RAM is all about being "anti consumer" and
               | has nothing to do with the much better bandwidth?
               | 
               | Not to mention that iPhones work with any standard
               | Bluetooth headphones and USV C standard headphones.
        
               | rationalist wrote:
               | The average person isn't upgrading their RAM. The average
               | person might want to use headphones.
        
               | raw_anon_1111 wrote:
               | And the average person buys Bluetooth headphones and USB
               | C headphones
        
           | ghaff wrote:
           | Been debating about buying a Mac mini to replace my old iMac
           | --which I don't use at this point. Have a newish MacBook Pro
           | but it's not the best ergonomic choice to use with a big
           | monitor.
        
         | cptskippy wrote:
         | What a weirdly worded post. You could have said something like:
         | 
         | "Dell has priced it's Pro line of laptops in-line with Apple's
         | Air equivalents, however Window 11's high resource utilization
         | means we have to pay for higher spec machines while still
         | ending up with reduced battery performance, and inferior
         | screens, webcams and audio."
         | 
         | But instead you make weird misleading statements like "and 8
         | more gb of RAM" and "it's over $1100 a laptop" that need to be
         | decoded but are easily misunderstood if the reader lacks
         | certain domain knowledge.
         | 
         | Then you have these unqualified statements like "they also
         | recently swapped to soldered RAM for both Intel and AMD" which
         | implies that it's a bad move but don't articulate why or
         | acknowledge that Apple has been doing this since 2008.
        
           | _DeadFred_ wrote:
           | Bro, this is HN where the are so many obscure acronyms,
           | frameworks, random Saas providers assumed everyone knows.
           | This isn't a site where discussion can break down to the
           | level of detail you seem to want. It just needs to be on the
           | level anyone who knows what an XPS even is can follow.
        
             | cptskippy wrote:
             | Thanks for the clarification Bro. I now realize that I've
             | been using this site incorrectly for 15 years.
        
               | g947o wrote:
               | https://en.wikipedia.org/wiki/Argument_from_authority
        
           | g947o wrote:
           | This is HN. I much prefer someone's raw, unfiltered words
           | than ChatGPT generated legalese. I have enough of that
           | nonsense at work.
        
         | raw_anon_1111 wrote:
         | Maybe they should just shut the company down and give the money
         | back to shareholders...
        
         | Marsymars wrote:
         | > We had done an initial batch of Dell Pro 16 laptops and with
         | 16gb of ram + the 255h (now 258v) it's over $1100 a laptop.
         | Only problem is... they need 32gb of RAM on Windows 11. We were
         | seeing average 88% memory usage for our G&A team at 16gb.
         | 
         | Is that really much different than macOS? Checking my 32gb Mac
         | Mini now, I'm sitting at 84% memory usage with just browsers,
         | chat apps, some RDP/terminal windows, Mail and Apple Music
         | open.
         | 
         | I'd also note that Dell does sell Qualcomm laptops - I've got a
         | 12-core/32gb Dell Qualcomm as my work PC - every piece of
         | software I use for work is now native ARM64 and I've got no
         | complaints about performance/functionality.
        
           | bearjaws wrote:
           | How much is cached files? That is one thing I always note on
           | Apple, typically I sit around 6-8gb of cached files.
        
             | Marsymars wrote:
             | 4.3GB... which seems roughly similar to my 32GB Windows PC
             | - it's sitting at 89% memory use with 3.5GB cached.
        
             | gruez wrote:
             | For windows specifically cached memory looks very similar
             | to unused memory so when someone is complaining about
             | "windows is using all my memory" it's very unlikely to be
             | caused by caches.
             | 
             | https://softwareg.com.au/cdn/shop/articles/Windows-11-RAM-
             | ty...
        
         | ZiiS wrote:
         | It you bought anything except RAM, a laptop refusing to use 12%
         | for no obvious reason would be note worthy.
        
         | ghaff wrote:
         | When I joined my last company, it would have been politically
         | unpalatable to run Windows which was what I was used to, Linux
         | was sort of frustrating to me at the time (even if I'm sure I
         | could have adapted and it has improved in the last 15 years),
         | and then there were Macs--which I had never used but turned out
         | to be very straightforward.
         | 
         | And I've been mostly in the Mac camp ever since even if I'll
         | use other OSs as needed.
        
         | dkarl wrote:
         | I take the "premium" experience of Apple hardware for granted,
         | and if I wanted to buy a Windows laptop, I'd have no idea which
         | brands make similar quality laptops for Windows. I'm shocked at
         | the Windows laptops I see in the wild.
         | 
         | Is that what Microsoft Surface laptops are? Did Microsoft get
         | in the game themselves to make sure a premium-quality laptop is
         | available for Windows?
        
           | g947o wrote:
           | Yes about the surface part. They thought all other 2-in-1
           | touch devices were terrible and needed to do something.
           | 
           | But Microsoft stopped caring about hardware a long time ago.
           | I would never recommend overpriced Surface Pro to anyone
           | unless you have a special need for that form factor. As to
           | Surface Laptop, you have so many better choices.
        
         | viraptor wrote:
         | > Also standby actually works.
         | 
         | That's a Windows issue. The recent active sleep (or whatever
         | it's called) has been buggy across basically all hardware.
        
           | yellottyellott wrote:
           | omg is this a thing? i thought i was dumb or something.
           | 
           | i bought an expensive 240hz qd oled and i kept coming into my
           | office with the damn thing on without the screensaver, just
           | burning in after having left it asleep.
           | 
           | i'm so paranoid i just turn the whole computer off now.
        
             | viraptor wrote:
             | Yup, it's extremely broken for software reasons. I see this
             | across multiple Dells and ThinkPads. Linux has no problems
             | sleeping on them. Windows just wakes up randomly on its own
             | or never goes to sleep. Sleepstudy debugging doesn't show
             | any reason. You can do some hacks to force it to hibernate
             | instead of sleep to work around some of those problems.
        
           | g947o wrote:
           | Modern Standby https://learn.microsoft.com/en-us/windows-
           | hardware/design/de...
           | 
           | Yes it's shit. I have a work laptop that have all sorts of
           | problems. I would leave work and return the next morning to
           | find that the laptop had a bluescreen and rebooted. Many
           | times. So IT disabled modern standby. (Now it takes almost as
           | long to boot as a cold start, but at least I don't lose my
           | work.)
           | 
           | Although I have a personal laptop at home that seems to do
           | fine. Still, that's nowhere as responsive as "instant on"
           | experience as you would find on a Macbook. Of course,
           | Microsoft lied again.
        
         | Aurornis wrote:
         | > We were seeing average 88% memory usage
         | 
         | My 64GB MacBook Pro sits around that level after using it for a
         | while, too. So do my Windows and Linux machines even with
         | different amounts of RAM.
         | 
         | There's a popular page explaining it for Linux, but it's
         | applicable to every OS: https://www.linuxatemyram.com/
         | 
         | Isolated RAM usage numbers aren't useful because spare memory
         | is used for caching. Even if you are using 88% of the RAM,
         | that's not indicative of a problem unless you're encountering a
         | lot of swapping. Even swapping a little bit isn't bad if it's
         | not stalling the machine out. You have to look at actual
         | performance, not RAM usage percentages.
        
           | zenoprax wrote:
           | I don't understand why the default way to show RAM usage on
           | Linux isn't to simply show "In Use vs. Available".
           | 
           | I don't care how much cache is being used and I can't really
           | do anything about it even if I did.
        
           | anonymous908213 wrote:
           | I truly hate, more than anything else in the tech discourse,
           | that this gets trotted out every time the discussion of RAM
           | comes up. "unUsED rAM iS wASTED RAm", always used to defend
           | and justify abhorrent and incompetent software development
           | practices. Even with 32gb, I routinely run into out-of-memory
           | crashes on a near-daily basis with workloads that should not
           | in principle be anywhere near that usage.
           | 
           | If they were making decisions based on RAM, they were almost
           | certainly encountering real-world issues which prompted
           | looking at their usage statistics in the first place, rather
           | than just looking up their RAM usage metrics for funsies.
        
             | Krssst wrote:
             | I think the point is not that one should not look at RAM
             | use, but be careful when looking at it since total RAM use
             | may include the amount that is used for disk cache which
             | will fill to use whatever is available (and will be freed
             | back if necessary).
             | 
             | It makes sense to watch memory use but one should make sure
             | to discount the amount used for disk caching from the
             | total.
        
             | hinkley wrote:
             | This is talk about how the OS uses that RAM to make your
             | software better.
             | 
             | But to that point, having to explain to people why this
             | 32GB machine with two processes using 10GB each can not, in
             | fact, fit another 10GB process because the response times
             | of the two existing processes relies heavily on that
             | "unused" memory that is actually part of the working set of
             | the machine. And also occasionally one of those services
             | spikes to 14GB so what happens when that happens?
             | 
             | So in that regard showing that memory as used has
             | advantages for avoiding arguments with people who are not
             | equipped to have their half of the argument in a useful and
             | meaningful way.
        
           | hinkley wrote:
           | I've had to explain too many times to people who should know
           | better that "rss" is not how much memory a process needs but
           | how much the operating system allows it to have. Put other
           | stuff on the machine and that number will go down. No it's
           | not that improvement you think you made to that data
           | structure. If you want that, look at total memory or heap
           | size after GC if it's a garbage collected language.
        
           | gbear605 wrote:
           | My 32 GB MacBook Pro sits at about 50%, even after months of
           | being powered on, unless I'm running programs that use a lot
           | of memory. That's at least what Activity Monitor reports,
           | perhaps Activity Monitor reports it in a different way.
        
         | lostlogin wrote:
         | > They are 20% faster, have 2x the battery life, and 8 more gb
         | of RAM.
         | 
         | I thought the minimum spec was 16gb ram as of a while ago?
         | 
         | > Mac mini
         | 
         | If you're paying for power, it would be interesting to see what
         | effect that change to Mac's has.
         | 
         | I went from a nuc 9 to a mini and use less than 10% the power
         | on the mini, and it's more powerful.
        
         | TacticalCoder wrote:
         | > Dell needs to admit they're in deep shit.
         | 
         | Yup, since forever and the reason is:
         | 
         | > ... on Windows ...
         | 
         | There's no fixing that.
         | 
         | It doesn't matter how much inconsistent and how much suckage
         | there's in every new MacOS release: it's simply impossible to
         | suck as much as Microsoft products.
        
           | smt88 wrote:
           | You can install Linux on Dell laptops, or Dell will do it for
           | you:
           | 
           | https://www.dell.com/en-us/shop/dell-
           | laptops/scr/laptops/app...
        
             | skissane wrote:
             | > or Dell will do it for you:
             | 
             | Only in certain countries. Dell refuses to sell laptops
             | with Linux installed in Australia. And they've never given
             | a believable explanation as to why.
        
         | tacker2000 wrote:
         | What is G&A?
        
           | newsclues wrote:
           | General and administration staff?
        
             | financetechbro wrote:
             | Yup
        
       | walterbell wrote:
       | Dell XPS 14 starts at $2,050, while the 16-inch model will demand
       | $2,200 starting Jan. 6. If you think that's high, that's because
       | Dell revised its price point from $1,650 and $1,850,
       | respectively.
       | 
       | 25% / ~$400 laptop price increase due to market price increases
       | for 16GB RAM?
        
         | bitmasher9 wrote:
         | DDR5 is about $250-300 more expensive now for 16gb than it was
         | at all time lows. The $400 price might be to absorb any
         | additional cost increases while maintaining their existing
         | profit margin.
         | 
         | EDIT: sorry, my numbers are off. It's $250-300 more expensive
         | for 32gb not 16.
        
         | raw_anon_1111 wrote:
         | That's the same price as a 14 inch 10 core M5 MacBook Pro with
         | 24GB RAM and 1TB storage.
        
       | heelix wrote:
       | I had the 17" XPS, which was lovely. A nice 16:10 screen, which
       | was the main thing I was looking for. Battery was easy to
       | replace. Easy memory and M2 drive replacement. It was a pretty
       | good laptop for x86. Main issue was heat/sound. Linux was pretty
       | easy to get going on that hardware. You could get at the
       | internals - so cleaning out the fan was doable. (order new
       | screws, as they ship with silly soft metal on the orignals)
       | 
       | https://i.imgur.com/4SdAQu9.jpeg
       | 
       | When they released the 16" series, most of the updgrade features
       | were gone. Memory was tied to the CPU, which puts you in the same
       | position that Apples does. Not a fan. I swapped out the 17" for a
       | 16" macbook. I doubt I'll look at an XPS again.
        
       | Waterluvian wrote:
       | The only thing I didn't like about my XPS-15 was when the battery
       | got pregnant and made the trackpad stop working.
        
       | iJohnDoe wrote:
       | We dropped Dell after almost 30 years of exclusive use for our
       | desktops, laptops, and server/storage infrastructure.
       | 
       | They can never seems to get their shit together.
       | 
       | Going public and then back to private. We stuck with them through
       | that, even though it was a shitshow trying to get a hold of
       | anyone. They blur together, but this might have also been the
       | time when they offered everyone the opportunity to leave and it
       | was a ghost town at Dell.
       | 
       | We stuck with them when they outsourced their support, which we
       | later realized was the best years of support. More on that in a
       | sec.
       | 
       | Outsourced support turned out to be better because we could
       | triage everything ourselves, then tell them which piece of
       | hardware was broken and they would send a tech or replacement
       | part. Basically exactly what we expected for when we purchased
       | premium support.
       | 
       | We stuck with them when they brought their support back to the
       | US. Each tech person wanted to make a career out of each ticket.
       | We couldn't get broken hardware fixed without screaming and
       | begging.
       | 
       | Keep in mind, we always bought the best hardware with the most
       | expensive support level. Precision laptops. Precision desktops.
       | Best servers and storage.
       | 
       | We tried to stick with them when their sales teams basically
       | wanted to remind us every time they don't really want to talk to
       | anyone anymore. Everything is done online and they prefer not to
       | talk to anyone.
       | 
       | We tried to place an order for a laptop refresh, which was going
       | to be followed by desktop refresh, and then a complete
       | server/storage refresh. The sales teams made it seem like they
       | were doing us a favor by even quoting us anything. More reminders
       | to use the customer portal and don't call or e-mail us. That was
       | the final straw and we did the complete refresh with a different
       | brand.
        
         | NegativeK wrote:
         | > We stuck with them when they brought their support back to
         | the US. Each tech person wanted to make a career out of each
         | ticket. We couldn't get broken hardware fixed without screaming
         | and begging.
         | 
         | The people I talk to doing laptop repairs and trying to get
         | parts from Dell say that Dell is treating them like potential
         | scammers. They've diagnosed the broken part, everything is
         | under warranty, Dell was previously fine with trusting these
         | people.. But now Dell is forcing them to prove, every time,
         | that the part needs to be replaced.
         | 
         | It's the weirdest combination of time wasting and incentivizing
         | this team to be _lower_ skilled that I've ever seen. Because,
         | I'm guessing, Dell was dealing with too much warranty waste and
         | decided to crack down on everyone.
        
           | iJohnDoe wrote:
           | > Because, I'm guessing, Dell was dealing with too much
           | warranty waste and decided to crack down on everyone.
           | 
           | If that's the case, then it's further mismanagement from
           | Dell.
           | 
           | All of the parts get refurbished and go back into
           | circulation. Not in a secretive way. Dell points out that
           | replacement parts for warranty claims might be a refurbished
           | item.
        
         | lostlogin wrote:
         | What did you stay for 30 years?
        
         | themafia wrote:
         | > Everything is done online and they prefer not to talk to
         | anyone.
         | 
         | There was a time where even this was fine as Dell Premier was
         | actually functional. When the bottom fell out of that part of
         | their service we left for good.
         | 
         | CDW had better Dell support than Dell did. :|
        
       | rationalist wrote:
       | I have a 2020 XPS 13, and love it. I was disappointed when the
       | keyboards in the batch of 2020 XPS 13 laptops after mine, had
       | rattly key caps. My XPS 13 is still doing well after the last
       | nearly 6 years, and I look forward to trying the new XPS laptops
       | if I can get one with the specs I want.
        
       | hexbin010 wrote:
       | IMO XPS had a terrible reputation and needed sunsetting. I highly
       | doubt these will be much better
        
       | 650REDHAIR wrote:
       | My top of the line XPS battery swole so much it broke the
       | keyboard.
       | 
       | Repaired under warranty.
       | 
       | Less than a year later that battery was swollen.
       | 
       | No warranty replacement. No OEM batteries available through Dell.
       | 
       | I buy 4 replacements from Amazon and none work. The XPS line has
       | battery DRM.
       | 
       | I have an i7 with a discrete card, 64gb of ram, and a 4k screen
       | that's worthless.
        
         | CamperBob2 wrote:
         | _The XPS line has battery DRM_
         | 
         | Good comment to cc: to your Congressional reps. Only
         | legislation can fix this.
        
           | lostlogin wrote:
           | I'd like to think congress is busy sorting out some of the
           | more pressing issues. But maybe they can walk and chew gum.
        
         | klipklop wrote:
         | This post talked me out of buying the new XPS that is going to
         | be released in a few weeks.
        
           | hexbin010 wrote:
           | Never buy an XPS. Always been trash always will
        
             | rationalist wrote:
             | My nearly 6 year old XPS begs to differ.
             | 
             | I've seen quite a few various laptops with swollen
             | batteries, and their users don't understand that can't
             | habitually store their laptops in the sun (well, in sun
             | rays through windows).
             | 
             | Those people also don't even realize their battery is
             | swelling, and that it's a bad thing.
        
             | trympet wrote:
             | Additional anecdata: my top of the line XPS 15 had to be
             | repaired twice due to a "stuck" trackpad issue. It seems to
             | me like they crammed as much compute as they could into
             | that tiny chassis while their manufacturing tolerances
             | really weren't up to the task.
        
       | timpera wrote:
       | I recently switched from a XPS 13 with tons of issues, replaced
       | twice, to a Surface Laptop 7 on ARM64. Absolutely no regrets,
       | it's so much better. They really need to focus on quality
       | control.
        
         | lateforwork wrote:
         | The problem with Surface laptops is fractional scaling of its
         | displays. Scaling is set to 150% which causes display artifacts
         | which some people don't notice, but others are distracted by.
         | If you are a UI developer you want 200% scaling. 150% and 300%
         | have display artifacts.
        
           | trympet wrote:
           | > If you are a UI developer you want 200% scaling
           | 
           | Isn't it good to test your UI on different scale factors? I
           | run several non-uniform scale factors concurrently for that
           | exact reason.
        
       | api wrote:
       | Radical idea many won't like, but if I were CEO of Dell I'd
       | consider it: buy Framework.
       | 
       | Then don't ruin it. Put real resources behind it. Think of it as
       | almost a reverse merger, not financially but spiritually.
       | 
       | It would make them unique and relevant again.
        
         | thayne wrote:
         | I kind of like your idea, except I wouldn't trust Dell not to
         | ruin it.
        
         | tux3 wrote:
         | I haven't bought a Framework, but I wouldn't wish ill on them
         | either.
         | 
         | Spiritually, Dell can only desecrate Framework. Nothing good
         | would come out of that, I feel quite certain.
        
         | themafia wrote:
         | We need more laptop makers not fewer.
         | 
         | Dell does not have a "spirit." Nor do they need one to survive.
         | They simply need to be competitive and once again create
         | desirable products.
         | 
         | The fact that we have more competition is part of the reason
         | you're seeing this admission in the first place.
        
         | tcbawo wrote:
         | I have a Framework laptop. It was expensive for the specs, but
         | I really appreciate the philosophy of openness. I have replaced
         | both the keyboard and battery, which was easy and painless. At
         | least for Dell, I don't think Framework's target market is a
         | fit for acquisition like Alienware's was. Although, Dell is big
         | enough that they could probably build a competing brand
         | themselves. It would be great for consumers if they did.
        
       | lateforwork wrote:
       | It is so hard to find Windows laptops with working keyboards,
       | trackpads, displays and speakers!
       | 
       | My Lenovo Yoga Slim 7 laptop has working keyboard and display but
       | speaker has driver issues (one speaker turns off after a while
       | until I reboot), and the right-clicking on the trackpad does not
       | work in some places.
       | 
       | Surface laptops have good keyboard and trackpad but the display
       | uses 150% scaling, and that has artifacts (such as 1px lines map
       | to 1.5 device pixels, but use 1 device pixel, so are out of
       | proportion).
       | 
       | The older Dell XPS line was reasonable. It had 200% scaling
       | display, normal keyboard and good trackpad, but the new version
       | has weird keyboard and trackpad.
       | 
       | Windows PCs are made by multiple manufacturers which in theory
       | should have produced great choice and quality, instead they all
       | suck. Mac laptops are made by a single company, so no choice, and
       | yet it is excellent.
        
       | macbem wrote:
       | I had an XPS 9560 / 9570 or something like that. Top of the line
       | spec, mind you.
       | 
       | It had a Killer WLAN network card that would frequently
       | disconnect from wifi on any OS - so much that I had to switch it
       | out to a different one. The speakers blew up within the first
       | year and the cooling system had to be replaced too - thankfully
       | warranty covered that.
       | 
       | I bought the XPS only because I couldn't justify the cost of a
       | Macbook Pro back then (easily 30% more expensive and the XPS was
       | already a stretch), but I regretted that since the first day I've
       | had it. Bulky, unpleasant to use, frequent hardware issues. Never
       | again.
        
       | bri3d wrote:
       | While we're doing anecdotes, I don't actually hate my 2025 Dell
       | 16 Premium at all, and it looks like they fixed most of my
       | quibbles with the new XPS 16.
       | 
       | Figuring out which laptop to get was horrible because of their
       | completely inexplicable branding, which I'm glad to see them roll
       | back, but the computer is fine. I'm not sure I can agree with all
       | of the "Dell computers are bad/dying" arguments.
       | 
       | I think they went through a huge quality slump from ~2020-2023,
       | as did most things, but so far my experience has been that
       | they're quite good now. I haven't had any standby issues (or
       | issues of any kind, really) using Windows. Windows 11 is Windows
       | 11 but Tahoe is also Tahoe so that's a net medium. A little bit
       | of Group Policy tweaking to remove the junkware and a little
       | wince when hit with new-Notepad aside, it's good enough. I also
       | tried running Linux on it and everything was straightforward
       | except for the webcam (most modern Intel laptops use a new Intel
       | thing where the CPU has the ISP on it and the camera is attached
       | over CSI, and the kernel support is quite bleeding-edge) and the
       | usual Nvidia graphics switching and arcane Linux power management
       | problems, but I really got it for Windows anyway.
       | 
       | My only beefs are the terrible virtual function bar (this was
       | stupid the first time vendors tried it, and trying it again in
       | 2025 is a really incredible choice, I'm glad they backed down on
       | this ludicrous idea) and that the OLED model only comes in
       | touchscreen form and the digitizer is ever-so-slightly visible.
       | Otherwise I like it as well as my M2 MacBook Pro; the screen is
       | square and notchless, the performance-to-dollar ratio was far
       | superior, and the physical build quality is quite good. The
       | "infinity" touchpad that's not really infinite is a stupid
       | gimmick on paper but overall I don't notice it at all - it works
       | just as well as any non-Apple touchpad I've used, which is to say
       | about 85% as well as an Apple one.
        
       | didntknowyou wrote:
       | loved my xps but the built quality is BS. mine fell apart after a
       | year (even with light use), and was pretty much dumped for parts
       | when i upgraded.
       | 
       | my macbook pro on the other hand is still going after 10 years,
       | and even tho i upgraded i kept it as it was too solid to throw
       | away.
        
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