[HN Gopher] Benefits of choosing email over messaging
       ___________________________________________________________________
        
       Benefits of choosing email over messaging
        
       Author : iparaskev
       Score  : 148 points
       Date   : 2025-10-05 08:12 UTC (14 hours ago)
        
 (HTM) web link (www.spinellis.gr)
 (TXT) w3m dump (www.spinellis.gr)
        
       | ejoso wrote:
       | This makes my brain hurt. Few things I hate more than email. The
       | single worst way to get in touch with me. As a user of it for
       | more decades than I'd like to recall, I despise email.
       | 
       | Sure, the infinite archive is mildly helpful. But search-ability
       | is marginal in any tool I'm aware of. The folders, filters and
       | other management suggestions mentioned make it a second job.
       | Email is a life tax we're all forced to pay. It is a problem that
       | is yet to be solved, though many have tried.
        
         | James_K wrote:
         | I think the problem with emaill is more the availability of it.
         | Anyone can send you an email so they mostly wind up as junk
         | that needs to be managed.
        
           | ejoso wrote:
           | One of the most significant problems, agreed.
           | 
           | Also, email is free to the sender but costly (in time) to the
           | recipient. This is reflected in the quantity of messages, but
           | also in their verbosity. People rarely expend the effort to
           | edit or be concise. Both are costly to readers.
        
         | qwertytyyuu wrote:
         | For anything that will benefit from back and forth, and isn't
         | that important. I hate email too. I check it like only once a
         | day at work, and my person email, i check even less.
        
           | koakuma-chan wrote:
           | I have it the other way around. I have all messenger
           | notifications silenced except email. This way when people
           | message me I only see their messages whenever I feel like
           | checking if I got any messages. All importart stuff goes into
           | my email, and I can see the push notification immediately.
        
             | ejoso wrote:
             | If I did this, my notifications would never stop. I get
             | tens, maybe hundreds of thousands of emails every day. Even
             | heavily filtered, I can only afford to check work email a
             | couple times a day. Most that make it past the filters are
             | still ignored and immediately archived.
        
               | koakuma-chan wrote:
               | You mean from random people? Don't post your personal
               | email publicly then. I have masked emails posted publicly
               | and while I do get occasional spam, it's more like 2-3
               | emails a month.
        
               | LightBug1 wrote:
               | A day? How on earth did you get in such a situation?
        
         | trinix912 wrote:
         | Sadly the searchability on IM platforms is even worse than that
         | of email. Discord (among others) often can't find the very text
         | that's right in front of you.
        
         | cpncrunch wrote:
         | It really just depends on your email client. I use elm and my
         | inbox, received and sent folders are stored in flat files, so i
         | can just use vim or other linux tools to quickly search for any
         | email from the past 25 years. In many chat apps you cant even
         | search at all. I find email by far the most efficient method of
         | communication.
        
       | gsliepen wrote:
       | Nice. Note though that you don't necessarily have to limit
       | everyone else to email; some messaging platforms allow one user
       | to post something using a webpage for example, and cause that to
       | send email to another user, and vice versa. One data point:
       | GitHub's issue tracker can forward issues as email, and you can
       | reply to those back via email, and your response will end up as a
       | new comment on the issue.
        
       | elliotto wrote:
       | I've often thought about building a messaging platform aggregator
       | that takes conversations from
       | Whatsapp/messenger/discord/Instagram DMs/etc and provides a
       | unified interface for them. I suspect there's a bunch of legal
       | and annoying auth things that make this impossible. But at its
       | core these things are just arrays of strings
        
         | ejoso wrote:
         | Many have tried and hit the very same obstacles you mention.
         | Quite the quagmire.
        
         | tazjin wrote:
         | This used to be fairly common, back in the old days. Programs
         | like Pidgin unified many messengers into a single app.
         | 
         | For a while, many messengers actually shared underlying
         | protocols (e.g. Google Talk & Facebook were both using XMPP at
         | some point, and you could even cross-message).
         | 
         | Nowadays this is much harder. There's some exceptions
         | (Telegram) with open client protocols, but I wouldn't wanna try
         | and implement something like Discord, it'll be a never-ending
         | tarpit.
        
           | koakuma-chan wrote:
           | Discord is (or at least was) easy to "implement" because
           | their bot and user API is mostly the same.
        
             | dijit wrote:
             | until they ban you under the ToS that says "no third party
             | clients".
             | 
             | https://news.ycombinator.com/item?id=28435490
        
         | sethammons wrote:
         | This was Pigeon Messenger, a quarter century ago
        
         | jpc0 wrote:
         | On the meta platforms I am intricately familiar with the
         | Whatsapp API and it is literally not possible unless you are
         | effectively going to effectively run WhatsApp Web in a browser
         | instance and interact with it which is against ToS.
         | 
         | Whatsapp API works on the basis of conversations, the
         | conversation has to be initiated by another party and only
         | exists for 24hours from the last message from the other party.
         | Sending messages unprompted is not possible unless it's a
         | templated message.
         | 
         | I can believe this exists to counter spam, and let's not ignore
         | the fact that WhatsApp messages through the API costs more per
         | message than SMS.
        
         | arccy wrote:
         | it exists as client side programs, like https://meetfranz.com/
        
         | abxyz wrote:
         | https://www.beeper.com/
        
         | vincvinc wrote:
         | About half of the problems mentioned by the article are solved
         | by the all-in-one-inbox beeper.com, now owned by Automattic.
         | 
         | It allows me for example to avoid Instagram's crack app while
         | still DMing with friends only available on there.
         | 
         | Except "Long term availability" ... I'd love to have my full
         | chat archive under my own control but doesn't seem on the
         | roadmap.
        
         | ntcho wrote:
         | Has some quirks, but Beeper is exactly what you are describing:
         | https://www.beeper.com/
        
         | tcfhgj wrote:
         | Beeper does this already: https://www.beeper.com/
        
       | black3r wrote:
       | What emails suck at is communication between multiple people in a
       | work setting. That's why Slack, Teams, and others emerged and got
       | popular.
       | 
       | For example:
       | 
       | - When multiple people respond to the same email, the email
       | "thread" branches out into a tree. If the tree branches out
       | multiple times, keeping track of all the replies gets messy.
       | 
       | - While most clients can show you the thread/tree structure of an
       | email chain, it only works if you've been on every email in the
       | chain. If you get CC'd later, you'll just see a single email and
       | navigating that is messy.
       | 
       | - Also if you get CC'd later, you can't access any attachments
       | from the chain.
       | 
       | - You can link to a Slack/Teams conversation and as long as it's
       | in a public channel, anyone with the link can get in on it (for
       | example you have a conversation about a proposed feature which
       | then turns into a task -> you describe the task simply and link
       | "more info in this slack convo"), you can't do that with Emails
       | (well I guess you could export a .eml file, but it has the same
       | issue as getting CC'd later)
       | 
       | - When a thread no longer interests you, you can mute it in
       | Slack/Teams. You can't realistically do that with emails, as most
       | people will just hit "reply all"
       | 
       | - But also sometimes people will hit "reply" instead of "reply
       | all" by a mistake and a message doesn't get delivered to everyone
       | in the thread.
        
         | wisidisi wrote:
         | I oppose. Mails are superior in announcing to multiple people.
         | If people want to participate they can in many ways. It is well
         | structured, well documented and offers coherent discourse.
         | Slack/Teams are for just-in-time dynamic, collaborative
         | conversation that are quickly fading and missing out on all the
         | strengths mails have in terms of permanence, archival, search
         | and general quality. Something that totally gets lost in
         | instant messaging like Discord, Teams and such where context is
         | basically non-existant and may be gone completely in minutes.
         | 
         | Remember Google+ ? What lasted was Gmail and barebone simple
         | Mail.
        
           | portaouflop wrote:
           | Google+ dies not because it was a bad product but because
           | google changed strategy and killed it.
           | 
           | Ultimately it's all subjective - some people prefer email
           | some chat some calls some no comms at all.
           | 
           | If you can communicate well, articulate what you say and want
           | well, and actually read and understand what I write then I
           | will communicate over any medium with you. If not then I'll
           | have a bad time regardless of medium
        
           | NBJack wrote:
           | This assumes said email is properly filtered and doesn't get
           | lost in a sea of work spam. I also assert email is actually
           | terrible at context; unless that is part of an existing
           | thread, or again your filtering/sorting is great, you will
           | often spend at least a paragraph just establishing context.
           | 
           | > It is well structured, well documented and offers coherent
           | discourse.
           | 
           | You must have great coworkers who know how to communicate. I
           | cannot say the same for everyone at my company. Email at many
           | of the places I've worked can quickly devolve on more than
           | 3-5 replies.
        
             | nkrisc wrote:
             | Worse than the work email spam at some of my previous jobs
             | was the Slack spam - at least the email spam was work-
             | related. Too many people substitute work for a social life
             | and treat Slack like they're on a group chat with friends.
        
               | hnlmorg wrote:
               | There's nothing wrong with social chat on Slack. It just
               | needs to be either in a thread or, better yet, in a
               | dedicated social channel.
               | 
               | Saying people shouldn't have social chat on Slack is like
               | people shouldn't have social chat in the office kitchen
               | because it's part of the same office complex.
        
               | nkrisc wrote:
               | And if they did that, I'd have nothing to complain about.
               | That's never been my experience though with Slack at
               | work.
        
               | hnlmorg wrote:
               | That's unfortunate but it's not a universal trend.
               | 
               | The problem here isn't Slack, it's poor Slack etiquette.
               | However you can change etiquette at a company level.
        
               | lostlogin wrote:
               | > Worse than the work email spam at some of my previous
               | jobs was the Slack spam
               | 
               | It's annoying if not muted and you need to work. Why not
               | do that?
               | 
               | A workplace with no chat and zero talk would be pretty
               | grim.
        
           | bonaldi wrote:
           | > Mails are superior in announcing to multiple people
           | 
           | People who are known _at time of sending_. A slack message
           | can be searched by those joining the team much (much) later,
           | those who move teams, in-house search bots, etc. Mailing
           | lists bridge this gap to some extent, but then you 're really
           | not just using email, you're using some kind of external
           | collaboration service. Which undermines the point of "just
           | email".
        
             | layer8 wrote:
             | MS Exchange had sort-of solved that problem with Public
             | Folders. Basically shared email folders across an
             | organization.
             | 
             | The older solution is NNTP/Usenet. I wish we had a modern
             | system like that.
        
             | PretzelFisch wrote:
             | you just use a shared inbox for the team
        
             | cycomanic wrote:
             | > > Mails are superior in announcing to multiple people > >
             | People who are known _at time of sending_. A slack message
             | can be searched by those joining the team much (much)
             | later, those who move teams, in-house search bots, etc.
             | 
             | People use slack search successfully? It's search has to be
             | one of the worst search implementations I have come across.
             | Unless you know the exact wording in the slack message, it
             | is almost always easier to scroll back and find the
             | relevant conversation just from memory. And that says
             | something because the slack engineers in their infinite
             | wisdom (incompetence) decided that messages don't get
             | stored on the client, but get reloaded from the server
             | (wt*!!), so scrolling back to a conversation that happened
             | some days ago becomes an excercise of repeated scroll and
             | wait. Slack is good for instant messaging type
             | conversations (and even for those it quickly becomes
             | annoying because their threads are so crappy), not much
             | else. I wish we would use something else.
        
         | keiferski wrote:
         | I've always thought email needs a new "view mode" that somehow
         | imports the email structure without actually using a separate
         | program like Slack. Something like an expanded workflow view
         | that shows emails as a series of separate nodes flowing in one
         | direction.
         | 
         | The key point being that this is not a separate program, but a
         | different way to view the data already inside emails.
         | 
         | I'm just brainstorming here so apologies if this doesn't make
         | much sense.
        
         | James_K wrote:
         | The tree format seems an advantage, if anything. It naturally
         | separates discussions into separate threats. Messaging software
         | would dump all these into a single channel so you could have
         | different conversations happening at the same time
         | interspersed.
        
           | mrbadguy wrote:
           | Agreed, a single thread is painful if it's actually spawning
           | off multiple sub-topics. I suppose the better answer is to
           | start a separate thread in Slack in that case but it can flow
           | weirdly where the topic originally arises in one place but is
           | continued elsewhere; it relies on someone linking on the
           | original thread to keep context. In a mailing tree, that
           | context is still there.
           | 
           | All of this depends on having a sane email client though,
           | doing it via outlook or gmail is a nightmare and I suspect
           | this is the root of many people's aversion to email.
        
         | noosphr wrote:
         | Mailing lists. They've been around since the 80s. They solve
         | all these problems. They are amazing. Use them.
        
           | portaouflop wrote:
           | I disagree. I might have been born a generation too late but
           | I think mailing lists are terrible, horrible way to
           | communicate.
           | 
           | My favourite is text forums - I guess shows when I was
           | socialised online
        
             | em-bee wrote:
             | text forums are just a web interface for mailinglists, or
             | vice versa. google groups and others can (or could) support
             | both, and usenet news too. they are all just messages. the
             | difference is only the tool you use to display them.
        
           | OCTAGRAM wrote:
           | There was GMANE to convert mailing list into NNTP archive. I
           | was big fan of it. Too bad it's gone
        
         | general1465 wrote:
         | So maybe having some hybrid like Slack/Teams over email? Where
         | UI of such email client is rendering emails as a room/channel
         | and subject is the name of the room (removes RE, FW, ...) and
         | works like room identification?. So you will get IRC like
         | experience. If you will add PGP on top of it, it can be also
         | secure and decentralized.
        
           | AJ007 wrote:
           | Delta Chat certainly could emerge in that direction.
           | https://delta.chat/
        
           | lostlogin wrote:
           | The 'reactions to emails' thing that Outlook does is gross.
           | However I avoid most chat apps and dislike email so I'm
           | probably not a representative user.
        
         | dogleash wrote:
         | All those problems with email sound like a treat compared to
         | screenshots of chats I'm not in.
        
         | kitd wrote:
         | I find a structured conversation _far_ easier to work with
         | personally.
         | 
         | You can respond only to the subthread you want to, and not have
         | the single thread become a mess of quoted and irrelevant
         | replies that you have to scroll past to find the answer you
         | want.
         | 
         | Additionally, shared folders fit well within a team environment
         | and works much like usenet for messaging.
        
         | prokopton wrote:
         | Hey lets you mute a thread.
        
         | mrweasel wrote:
         | I do agree that email quickly becomes messy, even with mailing
         | lists. It's really much the same issue Slack has, a lack of
         | training. It's just assumed that people will know how to use
         | both email and Slack, but we don't. For email it's a decade old
         | debate, that rational minds lost as Outlook dictated top-reply,
         | forcing you to read threads backwards and discouraging the
         | recipient from inline replies and cutting out irrelevant parts.
         | 
         | Slack is equally terrible, because the interface and threads is
         | actually hard to navigate and I honestly cannot make search
         | work in a rational manor. The more discusions you have in
         | Slack, the worse it becomes.
        
           | skydhash wrote:
           | Slack is the equivalent of shouting across the room. I copied
           | anything that seems important to my notes. Any message that's
           | more than an handful of screen old can be considered lost.
        
             | maccard wrote:
             | IMO, that's a benefit of slack. At $LAST_JOB, we had a 30
             | day expiry on data in slack, which everyone was in uproar
             | over initially. But, it forced us to actually put stuff
             | elsewhere.
        
         | sethammons wrote:
         | Work said "email is not official, use slack." We literally had
         | a meeting where people were complaining about not knowing about
         | recent changes. "We announced it in these 5 channels, we will
         | start announcing it in more."
         | 
         | Like, email works for announcements yo. Naw, let's jeep
         | messaging N other places.
        
           | ctkhn wrote:
           | Isn't there one company wide channel? With slack or email,
           | you still need to make a list of people who get the
           | announcement. Slack has been a lot better in my experience
           | for joining a team and looking back at the history
        
         | stared wrote:
         | Sure, emails are not the right tool for multiple people
         | discussing a project, even less - when we want to add new
         | members to a thread, or to leave (by those who were added, but
         | for whom it is not longer relevant).
         | 
         | At the same time, when I was a cofounder & CTO, I used
         | Basecamp, which promoted email-like threads. (There is a chat-
         | like functionality as well, but I made policed to use it only
         | for impromptu things like setting Zoom meetings or so, nor for
         | anything that may be important in the future (brainstorming,
         | ideas, architecture choices, analyzis, etc).
         | 
         | It created a culture of clarity of thoughts I never had before,
         | or after. And yes, they a year later is was easy to search for
         | why we picked this way of optimizing quantum computing in Rust
         | not another (which pros and cons, possible paths not yet
         | explored, etc), go back to unused UI designs, retrieve research
         | for publication, etc.
        
         | finaard wrote:
         | The two big problems are shitty mail clients, and people not
         | knowing how to quote (which gets enabled by the shitty mail
         | clients).
         | 
         | If someone gets CC'd later than typically because the
         | discussion got to a point where the input is needed for the
         | current question - and in a mail thread with proper quoting
         | surprisingly often the quoted email is sufficient context for
         | the added guy to jump in.
         | 
         | What makes a big mess out of things is the nested list of fully
         | quoted emails with top answers at the bottom I now have to go
         | through when getting added to figure out what the fuck they
         | want from me.
        
         | tgsovlerkhgsel wrote:
         | At least at my workplace, chats got popular because it was a
         | way for humans to talk to humans without getting drowned out by
         | dozens of automated messages, irrelevant announcements, and
         | other clutter.
        
         | cwmoore wrote:
         | Found only "emerge" while searching these comments for the
         | exact term "merge".
         | 
         | The bifurcations of communications is unmanageable.
         | 
         | Why is my own timeline is still manual, while presumably all
         | the datacenters can combine, search and sort (merge) dated
         | datapoints?
         | 
         | I want a Personal Palantir or something, and no, not vibe coded
         | in a weekend.
        
       | ljlolel wrote:
       | A bit off topic but deltachat is an amazing secure messenger over
       | smtp
       | 
       | https://delta.chat/pt/
        
         | haunter wrote:
         | This is what I wanted to post as well! Best of both worlds
        
         | em-bee wrote:
         | non localized link: https://delta.chat/
        
         | layer8 wrote:
         | The strengths of email is exactly that is isn't chat.
         | Implementing chat over email isn't the solution.
        
       | crummy wrote:
       | At my current job (1000+ employee tech company), I pretty much
       | never receive emails from humans. Plenty of automated
       | notifications and the odd marketing mail, but everything else is
       | Slack and Zoom.
       | 
       | I think it's way better. Email has so many limitations,
       | especially as soon as you're in a group discussion.
        
       | jasode wrote:
       | _> My colleagues and friends know that I prefer to communicate
       | with them via email rather than chat messaging. _
       | 
       | For some co-workers and especially for friends & family, the chat
       | UI is much more ergonomic than email. Email usage has extra
       | friction:
       | 
       | - compose new email UI has extra SUBJECT: field you have to fill
       | with junk (like _" hey"_ or _" question..."_) or skip over
       | 
       | - email client UI for multiple messages from the same person in a
       | listview repeats the same metadata headers which is visually
       | redundant pollution. UI settings such as "organize by thread" or
       | "organize by conversation" help but don't fully solve it.
       | 
       | With chat apps, the back & forth conversation is visually cleaner
       | without all the metadata clutter.
        
         | dijit wrote:
         | But that "subject" header makes it paletable.
         | 
         | I would argue if you really can't come up with a subject then
         | you probably shouldn't be asking at all.
         | 
         | I got used to Zulip at my previous job and people made the same
         | argument about "Topics" (which are basically subjects); but
         | they forget that the messages are _read_ more often than they
         | are written. A little friction in writing for an easier time
         | reading and skimming is absolutely worth it.
        
           | johannes1234321 wrote:
           | > But that "subject" header makes it paletable.
           | 
           | That's true for some forms of communication, but for social
           | chitchat in an ongoing conversation there isn't much
           | relevance.
           | 
           | Subject becomes especially ridiculous when Mail clients are
           | localized and you get some "Re: AW: RE: Re: AW: fun stuff" as
           | subject.
           | 
           | At work subject tis key. Allows me to ignore 90% of the mails
           | immediately.
        
       | TrackerFF wrote:
       | I had a colleague that would come back from vacation, see 1000+
       | emails, and just mark all unread emails and hit delete. And say
       | _" If it's any important, they'll just mail me again"_.
       | 
       | Not saying that it's a good way to do things, absolutely not, but
       | it did open my eyes to the fact that some people will just
       | indiscriminately delete emails, no mater how important they could
       | be.
        
         | marcosdumay wrote:
         | Well, odds are none of them is important. And they are probably
         | right in that if it's important, the sender will look for them
         | again.
         | 
         | This person just got 1000 emails in the time of a vacation. How
         | viably is it not to completely ignore that? It's even
         | surprising that they bothered to look and cleaned up in a way
         | that implies they aren't ignoring them on the daily work.
        
       | j1elo wrote:
       | That sounds like basically right (I agree with it all, I'm too
       | the kind of person that enjoys all those advantages of email). So
       | here I'm thinking from putting myself in the skin of the others:
       | 
       | All this seems so much "me, me, me, me". People sending you a
       | quick Whatsapp to let you know "tomorrow in Town sq. at 12h"
       | don't want to have to use a clunky interface (sadly email apps
       | are not up to par with instant messaging apps, not even close);
       | they don't care either about your desire to have a unified inbox,
       | and a long term archive. Agreed if it's for "important" things,
       | but mostly instant messaging replaced email for day to day things
       | that in an analog world would have been just said by landline
       | phone.
       | 
       | Relatedly, having a long term archival might come as a bit
       | creepy, even. In apps this happens too, but at least I can say
       | something extremely controversial and delete it for both people a
       | couple minutes later. Or send a "view once" mesage.
       | 
       | Regarding confidentiality, coincidentally not even 2 weeks ago a
       | friend was telling me about a case of hos company sending an
       | invoice, and being man-in-the-middle'd so the attacker just
       | changed the bank account number and the customer thus paid to the
       | wrong account. Nobody uses GPG, sadly. So at this point, for very
       | important stuff I'd consider Whatsapp less confidential but more
       | secure than email, ironically.
       | 
       | Back to being me; I see a problem of usabilily. Even I admit that
       | sending a whatsapp is much more convenient and practical than
       | opening up K-9 Mail to _compose_ an email. You don't _compose_ a
       | IM, you just hit a contact, jot it down, hit send, and there's
       | extra social convention tools such as a blue tick indicating that
       | maybe you can even stay put there because probably the other
       | person may reply immediately.
        
         | bonoboTP wrote:
         | > Relatedly, having a long term archival might come as a bit
         | creepy, even. In apps this happens too, but at least I can say
         | something extremely controversial and delete it for both people
         | a couple minutes later. Or send a "view once" mesage.
         | 
         | I agree but in practice Facebook Messenger, WhatsApp etc are
         | quite long term already. I can easily look up my chats from 15+
         | years ago on Fb.
         | 
         | But there is indeed a cultural unease, and it relates to the
         | other top h post about social cooling. As you said, people want
         | an online equivalent of phone calls and in person discussion.
         | It's creepy and in some places even illegal to record phone
         | calls or live conversations.
         | 
         | On the other hand, written letters used to be private but meant
         | for archival. Many people inherit a big box of neatly organized
         | letters received from friends and family when grandma etc die.
         | 
         | Email is a bit more letter-like in this.
         | 
         | But these norms are in flux and especially for different
         | generations the intuition can be different.
        
         | johannes1234321 wrote:
         | > Regarding confidentiality, coincidentally not even 2 weeks
         | ago a friend was telling me about a case of hos company sending
         | an invoice, and being man-in-the-middle'd so the attacker just
         | changed the bank account number and the customer thus paid to
         | the wrong account.
         | 
         | That sounds like a quite sophisticated attack. By far most Mail
         | these days should be transport encrypted. The attacker thus
         | must have control (legal or illegal, at least to fake a wrong
         | MX DNS record) over either side and then manipulate the invoice
         | and then need a bank account which can receive the payment,
         | while hiding their traces. Seems quite sophisticated and
         | targeted as an attack.
         | 
         | > Nobody uses GPG, sadly.
         | 
         | User experience there was never good. Signal/WhatsApp probably
         | are the most userfiendly e2ee systems around: automatic key
         | exchange with ability to verify. (While proprietary clients
         | require trusting those, which is a big ask especially with
         | Whatsapp/meta)
        
           | j1elo wrote:
           | I have no idea of how that went; now you have picked my
           | interest and I'll be asking him to follow up. It did not
           | occur to me that it needs to be too sophisticated of an
           | attack (didn't stop to think through it too much,
           | admittedly). Just thinking of how we collectively mostly
           | never encrypt email seemed like the most obvious way to
           | understand how that was possible. The email provider of
           | either the company or the customer must have been
           | compromised. But the bank account?
        
             | johannes1234321 wrote:
             | Not knowing any details my first assumption would be that
             | somebody mistyped a number, either in the template or while
             | preparing the transfer and being hacked is just an excuse.
             | 
             | Alternative is some generic phishing with a complete fake
             | invoice, which somebody assumed to be true.
             | 
             | Now if it is serious and an invoice was changed
             | (independently from transport considerations) that alone is
             | quite some effort: the original message has to be held back
             | and analyzed, then it has to be manipulated (replaced) and
             | then the message has to be sent on.
             | 
             | If you get to that level of sophistication it's a lot more
             | likely the source was hacked.
             | 
             | There are a few other scenarios, like invoice being sent
             | wrongly and some random person manipulating it before
             | sending on, but if you aren't prepared by having a bank
             | account for that purpose it's quite a risky thing to do. My
             | private account can be traced to me ...
        
         | carlosjobim wrote:
         | > sadly email apps are not up to par with instant messaging
         | apps, not even close
         | 
         | E-mails have exactly the same properties as any instant
         | messaging. Receive notifications, ability to answer instantly
         | from a pop-up. What exactly are you missing? Or have you
         | deliberately made email clunky on your own devices?
        
       | bborud wrote:
       | I have come to hate email so much there are weeks where I will
       | check my email perhaps just once or twice in a week. Every 2-3
       | months I _try_ to clean up my inbox by going through it and
       | unsubscribing to all the rubbish I am opted into without my say-
       | so. But since we use Gmail, this is a really, really, really slow
       | process. Gmail is a terrible product that has no evolved
       | meaningfully over the 20 or so years it has existed. And it doesn
       | 't get any better when idiot product managers feel it is more
       | important to add more AI nonsense than try to fix a product that
       | is very poor at doing the thing it is supposed to do.
       | 
       | (If anyone knows of a tool that helps me rapidly clean up my
       | gmail, please let me know).
       | 
       | But the worst thing about email is that nobody knows how to write
       | emails anymore. Everyone just quotes the while thing and adds
       | their comments on top. People no longer trim down the email and
       | intersperse their comments throughout the response. Mail reading
       | software no longer aids you in doing this - cleaning up the
       | quoting for you (not that many mail readers did this before).
       | 
       | And when you don't want to quote the email you are responding to,
       | people include the whole mess anyway and just pop their response
       | at the top. Rather than understanding that a threaded mail reader
       | (as most mail readers are today) will provide the reader with the
       | context they need just fine. There's no need to repeat dozens of
       | older responses.
       | 
       | I miss email from 25-30 years ago. When 90% of what landed in my
       | inbox was actually for me, written by other human beings. Most of
       | which knew how to produce a response to an email without it just
       | being a sloppy mess.
       | 
       | I wish people who wrote mail clients were more intelligent
       | product designers and more thoughtful people. That they would
       | understand that catering to people's poor habits was, and is, a
       | bad idea and that a better idea would have been to make proper
       | email quoting at least _a path of considerably less resistance_.
        
         | komali2 wrote:
         | Huh I never thought about the quoting thing. I'm definitely
         | gonna clear out the auto quoted bits in my replies from now
         | one.
        
           | bonoboTP wrote:
           | Dissecting their email and interspersing your response,
           | especially if expressing some disagreement, can come across
           | as passive aggressive nitpicking, instead of taking in the
           | whole message and charitable interpreting the entire intended
           | message.
           | 
           | Not saying that it is meant that way, but I know many take it
           | that way.
        
             | throwaway98797 wrote:
             | if i write specific questions and people reply in totality
             | i find that offensive and manipulative
             | 
             | (adding another point of view)
             | 
             | ultimately no way not to offend people who are dying to be
             | offended
        
               | bonoboTP wrote:
               | I agree, this is context dependent. If the email clearly
               | touches upon multiple topics and is separated into
               | several questions, it can be better to answer point by
               | point. Still, to me, ripping my message apart and
               | inserting the comments feels a bit off, as if you were my
               | prof or teacher grading and commenting and critiquing my
               | paper.
               | 
               | Of course, answering inplace makes it harder to weasel
               | out of answering some of the points. In that sense it's
               | more honest and straightforward to write it inbetween.
               | 
               | > ultimately no way not to offend people who are dying to
               | be offended
               | 
               | This is absolutely true. One should not assume too much
               | based on small things like this, assume good intentions
               | until clearly proven otherwise instead of reacting to
               | minor "clues" and "signs". But on the other hand when
               | producing text, it's also good to know how they are
               | culturally interpreted around you. You can say all that
               | is a "you problem" but I don't think that thinking leads
               | to a good life.
        
         | Theodores wrote:
         | > nobody knows how to write emails anymore
         | 
         | I think the problem is bigger than that, nobody knows how to
         | write anymore. In the past, people wrote in handwriting
         | ('cursive' in America) on plain paper (with no guide lines) and
         | with a fountain pen. We didn't keep what they put in the bin,
         | so there is some survivor bias, however, when I look at letters
         | my ancestors wrote, I am amazed at how few corrections there
         | are.
         | 
         | As I understand it, we have two thinking modes, there is the
         | quick thinking by reaction and then there is the more
         | convoluted 'slow' thinking where we use logic and reason. I am
         | not convinced that too many of us have the skill of putting
         | 'slow thinking' into written words, or the desire to put
         | complicated ideas to paper.
         | 
         | So, what changed?
         | 
         | SMS and Twitter did have a text limit of 140 characters. This
         | was not good if you need 140 characters just to introduce what
         | you have to say, however, it didn't take long for people to
         | adjust. Spelling was no longer important, neither was
         | punctuation or sentence structure.
         | 
         | Soon this 'communication with grunts' replaced eloquence, and
         | we degraded our collective literacy. Nowadays you can't write
         | beautiful emails to people as it is a bit of an imposition, you
         | have spent maybe hours crafting words, they only have seconds
         | to respond due to the all-pervasive 'busy lives' excuse, and
         | they definitely don't have the ten minutes it takes to read
         | your carefully written words. Hence, writing in full just means
         | you get ghosted at best.
         | 
         | Clearly there are more books being written than ever. School
         | assignments also get done, same with work-related documents.
         | However, the craft of writing has become even more
         | professionalised, even though everyone can open some type of
         | word processor, pick up a dictionary and write something
         | awesome without having to get the old fountain pen out.
         | 
         | As for the post, what if I was the son of the author, and I had
         | to tidy up his affairs after some tragic accident? All of those
         | emails would be gone, lost to posterity and only the emails
         | from the bank read (because money). All of that obsession on
         | having every email organised for the last four decades would be
         | for nothing, outside of the mind of the author.
        
           | bonoboTP wrote:
           | Most people used to be illiterate a few generations ago and
           | then only had a handful of books in the house, like the Bible
           | and some other staples, and their letters were full of
           | spelling mistakes, and clumsy writing and bad letter shapes.
           | This is also seen in reddit translation requests of postcards
           | and letters.
           | 
           | Your impression is based on immense selection bias. Maybe
           | your ancestors were in the top percentiles, nobles,
           | aristocrats, or even just doctors, academics and priests. But
           | up until the early 20th century the vast majority were
           | farmers and then they were factory workers.
           | 
           | Great writing and abundant reading was always very niche.
        
         | abxyz wrote:
         | There are various tools to mass unsubscribe. Gmail also
         | recently added the option to surface your subscriptions and
         | unsubscribe. Gmail added the various email categories too.
         | 
         | You can get back to the world you dream of. Every email I
         | receive into my inbox is an email I want to receive :)
         | 
         | You might also like superhuman.com and similar.
        
         | jhogervorst wrote:
         | > (If anyone knows of a tool that helps me rapidly clean up my
         | gmail, please let me know).
         | 
         | I've used Leave Me Alone (leavemealone.com) for cleaning up my
         | subscriptions. It scans your past messages for subscriptions,
         | sorts them by most frequent messages, and allows to unsubscribe
         | (and delete) with one click. It's a nice tool for this purpose.
        
       | NoboruWataya wrote:
       | It's quite rare I communicate via email anymore, (outside of work
       | where it is still the main medium). I like the (relatively)
       | open/decentralised nature of it, but I can't deny that chat apps
       | like WhatsApp have a good UX for casual group discussions. Not to
       | mention that all of my friends use WhatsApp, so I would struggle
       | to use email as my primary communication method even if I wanted
       | to.
       | 
       | It means I kind of wonder what my personal email is for, other
       | than a means to sign up to third party websites. There have been
       | a few threads about RSS lately and it seems a lot of HNers hate
       | email newsletters. I don't have a problem with them and if I'm
       | receiving content on a fixed schedule, like once a week or even
       | once a day, I think it's a good medium. I even get my RSS feed
       | updates by email.
       | 
       | Other than that, the top of my personal inbox right now is mostly
       | marketing emails, notifications (like "we have changed our T&Cs",
       | "you have a new message on LinkedIn" etc) and "what's on" emails
       | from local theatres, cinema, etc (which of course is also
       | marketing, but it's marketing I've specifically asked to
       | receive).
        
       | SvenL wrote:
       | Something messengers made easy is photo/video sharing. This might
       | be also a little bit tricky with email.
       | 
       | Also most messages I write would be just the subject line ("on my
       | way home"). Bigger topics I would rather have a call than writing
       | them.
       | 
       | But generally the points made in the post are valid and it's nice
       | to see that it is working for the author.
        
       | zahirbmirza wrote:
       | Whatapp and other chatapps are popular because they are instant
       | and have overcome the initial adaption issues that arrise with
       | new messaging platforms. The interface of email its backend is
       | too dated for instant chat messaging. Why were the MSN and yahoo
       | messenger apps so popular in the early days of the internet? They
       | were an evolution of written communication methods.
       | Unfortunately, email is just a legacy product that no one wants
       | to improve. So we all have to end up working around its
       | limitations.
       | 
       | As much as I want to create a non-meta alternative to Whatsapp or
       | a better email infrastructure, there is no compelling enough
       | differentiator for most users. Just look at the privacy benefits
       | of Signal, yet, people don't care. Just look at the aesthetic
       | benefits of iMessage, yet people don't care. They just want an
       | easy to use and responsive cross platform method of
       | communication.
       | 
       | A good solution is a unified messaging app, able to combine all
       | platform's messaging, but these often become defunct because of
       | API issues or T&C breeched.
        
       | tkgally wrote:
       | The main reason I prefer email over messaging is that it allows
       | me to correspond with the widest range of people. I work in
       | academia and publishing and have various personal interests, and
       | I want to be able to interact with people in many countries and
       | walks of life. There is no single messaging service that would
       | make that possible.
       | 
       | Also, I want people to be able to contact me unsolicited. Many
       | interesting jobs and opportunities have come my way over the
       | years because someone I didn't know reached out to me by email.
       | 
       | I do wish that email was standardized with better formatting
       | conventions, though.
        
         | tcfhgj wrote:
         | > There is no single messaging service that would make that
         | possible.
         | 
         | messaging protocols can make it possible
        
       | aftergibson wrote:
       | I think this is more an argument for protocols over products. I
       | wish XMPP had remained as popular as it has. The standard has now
       | only slowly evolved, but it probably could have continued to meet
       | the needs of our society as a compliment to email.
        
       | johtso wrote:
       | I've been having a bad time with email of late. It's been the
       | method of communication between us and another company (a pretty
       | creaky old product). I thought they were replying strangely and
       | ignoring my questions "did they even read what I said!?". It
       | turns out for whatever reason they hadn't been getting some of my
       | emails.
       | 
       | Now I can't trust that anything has been received unless I get an
       | acknowledgement, so I have to keep pestering for replies.
       | Basically lost trust in the protocol because it's dependent on
       | the the other person's mailserver behaving they way you expect it
       | to.
        
         | skydhash wrote:
         | > Basically lost trust in the protocol because it's dependent
         | on the the other person's mailserver behaving they way you
         | expect it to.
         | 
         | That's the case of any protocol, digital or not. Email is
         | pretty simple. Simpler than the current web, at least.
        
           | johannes1234321 wrote:
           | > That's the case of any protocol
           | 
           | Well, E-Mail is inherently async and allows a sequence of
           | relays with no back channel to confirm delivery.
           | 
           | With other protocols (except snail mail) I get a confirmation
           | that recipient was valid and the message for delivered. With
           | some I even get a marker it was read.
           | 
           | With e-mail, with luck, I get a cryptic not standardized
           | response mail, if something went wrong. Sometimes even only a
           | lot later as delivery is retried for a few days in some
           | cases.
        
           | this_user wrote:
           | The core technologies may be simple, but email really is an
           | entire stack of protocols, mechanisms, and conventions. And
           | therein lies the problem. It's not one well designed solution
           | but one workaround layered on top of each other to make it
           | work reasonably well.
        
       | OCTAGRAM wrote:
       | Mbox is not that easy to process, especially if 1986 time span is
       | taken into account. There is base64 encoding. There is "="
       | encoding, don't recall whats its name. "Equals" encoding. There
       | are several character encodings if 1986 time span is taken into
       | account, and each character encoding will be encrypted by equals
       | signs. There was KOI8-R. KOI8-R was on BSD and Linux servers, but
       | desktops had cp1251, so 1251 entered e-mail eventually, via
       | e-mail clients autoconfigured to desktop encoding, or via webmail
       | interfaces autoconfigured to web encoding which could likely be
       | cp1251 and not likely koi8-r. Then utf-8 came in.
        
       | TheChaplain wrote:
       | Being in the IT business for a few decades, email is superior to
       | anything else for record keeping. Especially with Thunderbird I
       | find it almost too easy to find information I need, and addendums
       | neatly threaded.
       | 
       | And, it is quite difficult for the other part to hide/delete
       | stupidness they send, which thankfully saved my behind twice.
       | 
       | Chats are good for now-communication, but energy- and time
       | consuming when you need to look up something that happened months
       | ago.
        
         | mitchell209 wrote:
         | I can't even look up chats on my work PC older than a couple
         | days ago because it's automatically deleted. Emails last for at
         | least a few years.
        
         | zachrip wrote:
         | Gmail is dogsh*t at search. It's so bad. I can search the EXACT
         | word I want and not a single email will come up, or it will
         | bring up the most irrelevant emails.
        
           | alchemist1e9 wrote:
           | Same experience and it's so bad I sometimes question my
           | sanity. At least I have a notmuch index setup on a server I
           | can fall back on but it's just so bizarre a "search" company
           | can't produce an app which can search properly emails!
        
             | zachrip wrote:
             | The worst part is that I pay for the privilege!
        
       | zby wrote:
       | It is quite frustrating that we have these discussions over and
       | over again. Asynchronous communication is great - but it is not
       | better than synchronous communication in some universal way. It
       | depends. Personally I am very sensitive to interruptions - so I
       | lean towards asynchronous. But when you are doing something and
       | you really need to get some information from someone to proceed -
       | then getting his response immediately means that your work is not
       | interrupted. The other person is - but it is a trade off. In a
       | team you have to make these trade-offs. It can be hard - because
       | it takes from one side and gives to the other - people would like
       | to be able to interrupt others and not be interrupted themselves.
       | And it is even more complicated by the fact that some jobs and
       | some people are more sensitive to interruptions and others are
       | less - so it is hard to make fair rules about it. But it is a
       | real trade-off to be made.
       | 
       | UPDATE: Or take interactivity - a conversation is really powerful
       | way of communicating. How a computer geek could even claim that
       | asynchronous communication is always better - is he still using
       | batch processors to run his jobs typing everything upfront and
       | they waiting for the full run before he can fix his syntax
       | errors?
        
         | nottorp wrote:
         | Umm both email and instant messaging are as asynchronous or
         | synchronous as you want to make them...
        
           | n4r9 wrote:
           | For some reason, IM encourages people to send superficial
           | quickfire messages, which is very inefficient if one party is
           | busy.
           | 
           | The classic example is
           | 
           | Colleague: "Hi".
           | 
           |  _One hour passes_
           | 
           | You: "Hey - what's up, can I help you with something?"
           | 
           |  _10 minutes pass_
           | 
           | Colleague: "Yeah I was wondering if I could ask you about
           | Foo"
           | 
           |  _One hour passes_
           | 
           | You: "Sure, what do you need to know?"
           | 
           |  _Next day_
           | 
           | Colleague: "I'm trying to export but it's not working."
           | 
           |  _One hour passes_
           | 
           | You: "Okay... Is it giving you any error messages? Please
           | give me as much info as you can in one go!"
           | 
           | etc...
        
             | vel0city wrote:
             | I've pressed people who chat this way with me to change,
             | and usually it seems people get it once they get shown how
             | unproductive this kind of conversation is.
             | 
             | Just ask me your question. Feel free to start with
             | pleasantries if that's your style, but get to your point or
             | the ask on the first message.
             | 
             | https://nohello.net/en/
        
             | ivanjermakov wrote:
             | Interesting. I write messages in Teams about the same way I
             | write emails. Some people prefer splitting each sentence in
             | a separate message, some keep the whole body as one.
             | 
             | Email just nudges to send whole body at once because it
             | usually doesn't have a synchronous chat UI.
        
             | stared wrote:
             | This.
             | 
             | Also, even if responses are just 20 second after each,
             | there is this constant context switching, which takes more
             | time and attention that if we took literally any other
             | method (in person, email or call).
        
               | lostlogin wrote:
               | There is the opposite too, which is just as bad. The
               | stream of consciousness messaging.
               | 
               | 'Hi' 'I'm' 'Trying to get the' 'File' 'But' 'I' 'Need'
               | 
               | Etc etc and it's 20 messages before you have any idea
               | what's going on. The deluge of notifications is
               | distraction.
        
             | AuthAuth wrote:
             | This type of communication style would be a problem on any
             | communication medium. The problem needs to be fixed at the
             | user level.
        
       | GlibMonkeyDeath wrote:
       | Email still has its use cases in the modern workplace. Sometimes
       | you need a slower, more detailed communication channel,
       | especially when inter-company communications are involved.
       | 
       | But most of the things the OP likes about email make it a
       | nightmare from a legal perspective. Once a company gets sued over
       | labor/trade secret/IP related things, one result is a strict
       | email (and other electronic communication) retention policy. Some
       | retention periods can be as short as 6 months. Apps are deployed
       | that scour your local storage to make sure you aren't archiving
       | emails off-line. This removes many (most) of the archival
       | advantages of email.
       | 
       | Emails are often front-line evidence in lawsuits. A good example:
       | https://www.businessinsider.com/apple-google-recruitment-ema...
        
         | dctoedt wrote:
         | > _most of the things the OP likes about email make it a
         | nightmare from a legal perspective_
         | 
         | Former litigator here: The late Dr. Randy Pausch mentioned this
         | in his Last Lecture; IIRC, he urged people to keep all their
         | emails. [0] That can be a really good idea -- keeping emails:
         | 
         | * will help your lawyer reconstruct a timeline of events, build
         | a narrative to tell the jury that's supported by the
         | documentary evidence, and avoid spinning a tale that's
         | undermined by emails that you didn't keep but someone else did;
         | 
         | * will help make sure your people don't have private stashes of
         | emails that have been deleted from your server but that
         | resurface in response to subpoenas -- or search warrants.
         | 
         | * will help corroborate the stories told by your witnesses:
         | Judges and jurors tend to be skeptical of hindsight testimony
         | because of faulty memory and the temptation to shade the truth
         | or even lie -- recall how the House's January 6 committee
         | hearings made such extensive use of emails, and also texts. If
         | you didn't keep copies of emails, you won't have that evidence
         | available;
         | 
         | * will refresh your witnesses' memories so they don't testify
         | incorrectly about something (whether in deposition or at trial)
         | and have to correct their testimony -- which hurts their
         | credibility.
         | 
         | Moreover: Your opponent's lawyer will likely send you a
         | "litigation hold" letter, meaning you have to suspend all
         | document-deletion programs -- and if you don't, "spoliation of
         | evidence" is low-hanging fruit for the opposing counsel to
         | attack you and maybe cause you to lose the case.
         | 
         | Back in the day of limited server storage capability, email
         | "retention" policies (spelled: purging policies) had at least
         | some business justification. That's far less the case now.
         | 
         | To be sure: Footgun emails documenting bad behavior can lead to
         | problems. But the root cause is the bad behavior, not the
         | emails -- it's far better to face the facts than to delete the
         | evidence .
         | 
         | [0] https://etc.cmu.edu/about/last-lecture
        
       | theasisa wrote:
       | > Rather than having flow and concentration interrupted by
       | incoming message notifications, with email I can easily decide
       | when to fetch and process messages.
       | 
       | But emails also notify and therefore interrupt. If you want to
       | turn notifications off in your email or only poll new mails when
       | you choose you can also mute notifications (or turn on dnd) or
       | close the chat app.
       | 
       | Email sucks for chat like communication. It is great for long
       | detailed messages. Having both is the best of both worlds.
       | 
       | I have work email and personal email. I have work chat (Slack)
       | and personal chat (WhatsApp with friends, Keybase with my
       | partner). Choosing which chat app is also a great tool for making
       | sure I am dealing with the right audience. I don't want to
       | accidentally message my boss about stuff I send to my partner.
        
       | palata wrote:
       | "Unified Inbox" (and therefore "Unified Archive") only works if
       | you are the annoying person who forces everybody else to contact
       | them on their system of choice.
       | 
       | Of course it's convenient when everybody accomodates for you.
        
       | birdalbrocum wrote:
       | > Asynchronous communication
       | 
       | > Rather than having flow and concentration interrupted by
       | incoming message notifications, with email I can easily decide
       | when to fetch and process messages.
       | 
       | Asynchronous communication describes the client-server-client
       | model, and both chat and email fall into this category,
       | especially since there are peer-to-peer chat programs. What the
       | author states sounds to me like a problem with the notification
       | model and fetching beyond the user's control. Chat is not
       | inherently in "flow."
        
         | layer8 wrote:
         | Chat is inherently in flow because you can't manage the
         | read/unread status per message, and you can't move messages to
         | different folders. When I check for email, I might have a dozen
         | new messages, clearly listed one per line, and I can pick which
         | to read now and which to read later. I have a clean overview
         | with the mailbox listing and the read/unread status. I can
         | easily overview 50 or so messages without having to to scroll.
         | I can archive the messages I'm done with, while keeping those
         | around I still want to handle.
         | 
         | In a chat, the read/unread status is not per-message. It's much
         | harder to discern separate exchanges within the same channel,
         | and to handle them out-of-order when some are more urgent or
         | relevant than others. They also take up substantially more
         | visual space than a mailbox listing, so you have a much smaller
         | "peephole", making it more difficult to get an overview of what
         | is going on in a channel. All this has the effect that people
         | treat chat channels as a single continuous flow of messages
         | that you catch up with in the order they come in; and the
         | messages that scroll out of view, which happens fast, tend to
         | go out of mind as well.
        
           | birdalbrocum wrote:
           | Ok, good points and I agree with messages as atomic unit of
           | communication in mail vs message history per contact as
           | atomic unit of communication in mail. This creates a mental
           | state of communication flow (like a conversation) and
           | inherently a different form than mail (more like receiving a
           | mail in your postbox and can able to stack them singular).
        
       | snowfield wrote:
       | Mail is great, but messaging has its purpose.
        
       | aboardRat4 wrote:
       | Deltachat
        
       | donatj wrote:
       | > If you ever exchanged messages on ICQ, AIM, MSN Messenger,
       | Skype, Yahoo! Messenger, Google Hangouts, GChat
       | 
       | The death of Google Chat is all greatly exaggerated. They've
       | largely just rebranded it a bunch of times.
        
       | arcade79 wrote:
       | We had the right technologies in the past, but we mismanaged
       | them.
       | 
       | Email, Usenet and IRC was great.
       | 
       | Email, however, went dogshit due to spam. From simply having the
       | office mail-server, everyone went to Gmail and Office, who didn't
       | always want to accept legitimate email. Thus, encouraging more
       | folks to move to it.
       | 
       | Now we're in a situation where everyone is "forced" to use crappy
       | interfaces, email is htmlified shit, and more and more companies
       | require you to use the official client. Which in the case of
       | Office365 means a very, very crappy web solution if you're on for
       | example Linux. IMAP is often simply turned off due to whomever
       | decides security has decided that's a bad idea.
       | 
       | Mailing lists used to be great. But got broken in a variety of
       | ways due to spam filtering among other things.
       | 
       | Usenet was great once upon a time, with internal newsgroups etc.
       | That died too.
       | 
       | IRC was, and is, an excellent way of having instant messaging.
       | Unfortunately it wasn't business friendly enough so only the
       | geeks used it. It was a great way to coordinate, though.
        
         | AJ007 wrote:
         | Each had a unique set of pitfalls. Out of the 3 Usenet seems to
         | be functionally dead for it's original purpose. Perhaps there
         | was no possible outcome where usenet would scale along with the
         | internet.
         | 
         | The email spam issue is trivially solvable with a contact
         | whitelist, which is a UI issue. Email as it is right now is
         | definitely very usable, but keep me the hell away from anything
         | from Microsoft.
         | 
         | IRC is alive and small. On the optimistic side it outlived
         | Skype. Maybe 25 years from now IRC will still be working and
         | Discord will be dead. There has been a lot of buy in on Matrix,
         | but I'm unconvinced the protocol is going to thrive long term
         | due to design choices made.
         | 
         | Reddit is doing what Usenet did. In my ideal world, reddit
         | would be part of the fediverse along with Usenet & Twitter and
         | the UI would close to hn.
        
           | Arathorn wrote:
           | I'm obviously biased (as proj lead for Matrix) but I
           | genuinely think Matrix is in a good place going forwards.
           | There's a lot of legitimate complaints about the transition
           | to Matrix 2.0, and trust & safety still needs a tonne of work
           | - but the core protocol and featureset feels pretty good.
           | Critically, we just showed we can successfully land pretty
           | major changes to the core federation protocol to improve it
           | (https://matrix.org/blog/2025/08/project-hydra-improving-
           | stat...), which feels pretty liberating in terms of having
           | carte blanche to fix the other remaining warts.
           | 
           | What design choices are you worried about? (To confirm that
           | they are on the radar).
        
       | stared wrote:
       | I love emails. For all mentioned in the post an one more: to
       | write an email, people have to _think_ before writing and email,
       | even if it is just a few paragraphs. I takes focus, it takes
       | asking oneself questions, what makes (in my experience) the
       | quality of conversation way higher than talking with the same
       | people over chat interface. Moreover, there is time for focus on
       | email (both reading and writing) and time to actually work. (Vs
       | chats that put some pressure on being always available which is
       | something that literally makes deep focus impossible.)
       | 
       | Of course, some people treat emails like there were chats, and
       | some people treat chats as if they were emails - yet, what's
       | crucial is what's the reference level.
       | 
       | And yeah, in my experience and opinion, chats make us dumper.
       | Just the same way as clickbaits and memes catch attention easier
       | than in-depth analyzis, they are unlikely to go.
        
       | asa400 wrote:
       | I've often wondered why forums never took off at any of the
       | companies I've worked at. Has anyone else worked at companies
       | that had forums?
       | 
       | All I worked at had email and chat, and some had wikis, but never
       | forums, despite having crucial advantages over email (anyone who
       | joins later can search them) and wikis (they're conversations
       | rather than mutable, outdated documents) and chat (they can't
       | interrupt you).
        
         | bojan wrote:
         | We used Stack Overflow for Teams, but when the first batch of
         | questions got asked and reacted to, the activity subdued
         | quickly.
         | 
         | Some time after that we somehow got locked out of our account
         | and it was deemed not worth the hassle to try to get it back.
        
         | skydhash wrote:
         | Forums is fundamentally community based, where everyone is
         | expected to pitch in. While companies are socials, there's not
         | a lot of community going around. There are projects, but the
         | deciders form a very small subset of the involved people.
         | 
         | By the way, for email, the etiquette would be to include the
         | context of the discussion in the invitation for the new person
         | coming in. Or send the archive of the discussion to the person.
         | But for the latter to happen would require a much better email
         | client than what most people are using.
        
       | WhyNotHugo wrote:
       | A decade or two ago it wasn't uncommon to use a single messaging
       | program for multiple networks. I have fond memories of using
       | Pidgin for a long long time.
       | 
       | This was a single program which spoke to all the networks, not a
       | set of tabs rendering disparate web views. A single contact list,
       | and the same UI for all conversations. You'd basically forget who
       | used MSN, who used Yahoo Messenger, who used XMPP, etc...
       | 
       | I'm not sure why we don't have the same for the current set of
       | trending proprietary networks. Sure, they make it harder for
       | third parties to connect, but proprietary networks never really
       | collaborated on making it easier.
       | 
       | Maybe there's just less folk willing to invest free time in
       | making desktop messaging apps?
       | 
       | In theory, XMPP (or similar protocols) would simplify this
       | nowadays: just have a single client and protocol and connect to
       | proprietary networks via gateways. We have gateways for some
       | networks, but desktop messaging clients have really stagnated.
        
         | mixmastamyk wrote:
         | Apparently pidgin is still maintained and has plugins for
         | recent chat systems. Just looked a few days at the version 3
         | announcement.
        
       | gehsty wrote:
       | I don't like the friction of forcing a specific messaging app or
       | protocol on people so just default to what everyone is using
       | (WhatsApp) TBH I don't really get the moral outcry over using it
       | (or any other messaging app).
        
         | B1FF_PSUVM wrote:
         | > I don't really get the moral outcry
         | 
         | "Dumb fucks trust me".
        
       ___________________________________________________________________
       (page generated 2025-10-05 23:01 UTC)