[HN Gopher] Stripe adds yet another additional $15 dispute fee, ...
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Stripe adds yet another additional $15 dispute fee, unless you use
their AI
Author : archon810
Score : 57 points
Date : 2025-03-19 19:50 UTC (3 hours ago)
(HTM) web link (twitter.com)
(TXT) w3m dump (twitter.com)
| archon810 wrote:
| In addition to the existing $15 fee every time someone files a
| dispute, @stripe will now start charging an _additional_ $15 fee
| for countering the dispute, which you only get back if you win.
|
| Banks constantly claw back legitimate transactions no matter what
| evidence you show them, so now they'll take $30 instead of $151.
|
| This is highway robbery.
|
| 1 - unless you use Stripe's Smart Disputes AI, which isn't out
| yet
|
| Full text of their email from today in the tweet. Or here if you
| prefer Nitter
| https://lightbrd.com/ArtemR/status/1902446906640605657
| olivtassinari wrote:
| To mind that Mastercard and Visa arbitration fees for merchants
| is $500.
|
| Adyen has great docs about how disputes are handled on those two
| networks: https://docs.adyen.com/risk-management/chargeback-
| guidelines... and https://docs.adyen.com/risk-
| management/chargeback-guidelines....
| tothrowaway wrote:
| Almost no chargeback will ever go to arbitration though. So
| it's not like this new fee is the reason behind the change.
| Patrick Collison is (probably) just exploiting his position in
| the market to squeeze more money out of merchants.
|
| I sure wish there was more competition in the payment
| marketplace. During the early Stripe years, I thought Patrick
| would be above this nonsense (even without competitive
| pressure). Not so!
| anonzzzies wrote:
| No one ever is really. People just do whatever they can get
| away with.
| p0w3n3d wrote:
| That's the dystopian future I've been scared of. LLMs (Large
| Language Models i.e. generators of most probable text) will be
| used to DECIDE if a person gets the money back or not.
|
| People in command (managers) showing the lack of understanding of
| what an LLM is and misusing it in the worst way (another is to
| write to people why their insurance claims have been rejected)
| intelVISA wrote:
| They don't lack understanding: un unaccountable magic box that
| can be 'accidentally' tuned to favor current business goals is
| a manager's dream.
| DwnVoteHoneyPot wrote:
| or else pay another $15 (another manager's dream).
| joshstrange wrote:
| This is bullshit. Period.
|
| Stripe already made this suck with their $15 fee you get hit with
| for every chargeback.
|
| Let me say that louder for the people in the back:
|
| If a customer buys your product for $10, they use your product,
| then they issue a chargeback then Stripe will clawback $25. You
| are out 250% of your product cost without doing anything else.
|
| Before this change you could dispute it and potentially get back
| your $10 (minus fees) but you just lost that $15 no matter what.
|
| After this change you have to pay an additional $15 just to
| dispute it and only if you win do you get that back (but you are
| still "out" that initial $15). So you have to decide if you want
| to fight for your $10 by risking another $15.
|
| Also, the dispute process is a complete farce. There is zero
| visibility and you can provide perfect documentation and they
| will still deny it.
|
| There is a special place in hell for people that file fraudulent
| chargebacks.
|
| I say all of this as someone who is favor of customer protections
| but chargebacks are so far tilted in the customer's favor that
| small businesses can get screwed easily.
|
| * Pulls out soapbox *
|
| And this is why I'm pro-regulation, pro-customer-protection but
| there /has/ to be a way to advantage the "small businesses" that
| every politician pays lip service to. Regulations are written
| blood most all of the time and are needed but treating "mom and
| pop"-sized businesses the same as massive corporations with
| armies of lawyers (that often let them avoid the regulation or
| blunt it) is insanity.
| pedalpete wrote:
| The Colison (?) brothers say they're all for supporting small
| businesses, but as you've shown, this looks like mere lip
| service.
| supertrope wrote:
| The main way merchants push back on chargebacks is to not
| accept Amex. That brand of credit card attracts customers who
| chargeback more often.
|
| Mandatory accounts that gatekeep on-going access also
| discourage chargebacks. If you will lose access to an important
| brand of taxi service or your $1000 digital content collection
| you will think twice before charging back even if you are a
| legitimate fraud victim.
| Mo3 wrote:
| Man this sucks, just as I spent months integrating it into the
| payment pipeline of my side business app. Maybe I just shouldn't
| accept cards, or only through PayPal or something.
| nimish wrote:
| Computer says no at scale! A VC's dream!
|
| Butlerian jihad when?
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