[HN Gopher] Bench to be acquired after abruptly shutting down
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       Bench to be acquired after abruptly shutting down
        
       Author : Nelkins
       Score  : 93 points
       Date   : 2024-12-30 14:04 UTC (8 hours ago)
        
 (HTM) web link (techcrunch.com)
 (TXT) w3m dump (techcrunch.com)
        
       | bagelss wrote:
       | Let's wait and see. This is a case study in how not to shut down
       | a company. I, like many business owners, will have already
       | started looking at alternatives. With an estimated 35,000
       | businesses you would have thought Bench would have some
       | acquisition offers on the table before they chose to close.
        
         | swores wrote:
         | It's possible that they explored all acquisition possibilities
         | they could find without the world knowing about their
         | situation, and that the only company or companies who could
         | reach acceptable terms to acquire them didn't have the network
         | links to find out that Bench was acquirable until the news
         | broke that they were shutting down.
         | 
         | Obviously not an ideal situation, both parties (if an
         | acquisition is indeed happening) would prefer to have been able
         | to do it before Bench's announcement, but there's simply no way
         | to let every single person & company in the world who might
         | consider acquiring them know what's on the table without the
         | information being public knowledge too.
        
           | beibeiq wrote:
           | NDR (Net Dollar Retention) in a business like this is the key
           | metric for determining whether there's a business or customer
           | base worth acquiring here. With Bench's rumored churn in
           | recent years, their existing investors which includes top
           | funds like Bain and reputable ones like Inovia (which is top
           | Canada) would've had the opportunity to invest first. Clearly
           | they didn't.
           | 
           | With a rumored 2024 revenue of $54.9m in 2024, and peak
           | valuation at $230m+ (4x Rev which isn't unreasonable to pay
           | even for a tech-enabled services business), churn would've
           | been really bad for this deal to end up here.
        
             | swores wrote:
             | I was commenting on how acquisitions happen, not asking to
             | be spammed by an accounting company masquerading as a
             | relevant comment.
             | 
             | I'd suggest deleting it and not continuing this strategy,
             | as I suspect I'm not the only HN reader who will react to
             | your comment by making a mental note that 'Digits' is a
             | company with annoying marketing.
        
               | beibeiq wrote:
               | Hey that's good feedback. I'll leave the first part since
               | I was also commenting on how acquisitions happen. Note
               | though that the OP is an affected bench customer looking
               | for a transition but I'll respect your part of this
               | thread. Have a great rest of 2024.
        
       | thinkingemote wrote:
       | https://news.ycombinator.com/item?id=42523061 "bench accounting
       | services shutting down". 3 days ago, 300 comments
        
       | GiorgioG wrote:
       | Oh yeah I'm sure the people you just fucked over really want to
       | stick around.
        
         | ezekg wrote:
         | Especially when the service the last couple years has been
         | bad...
        
       | jsheard wrote:
       | > Your service will continue seamlessly with the platform you've
       | always trusted.
       | 
       | Uh, I think that trust may be a bit compromised until they
       | explain what the hell happened.
        
         | scrapcode wrote:
         | Now with your quote, I'm curious how many times they've changed
         | this lander...
         | 
         | > Welcome Back [...] More information on how to continue your
         | services will be available soon.
        
       | dotty- wrote:
       | lol, well, the companies who have already started a migration
       | away from Bench are probably not going to stop their migration.
       | Ouch.
        
         | ezekg wrote:
         | Especially when the Bench competitors offering those migrations
         | have a deadline of the 31st to do 2024 books/taxes.
        
       | nathancahill wrote:
       | Seems like a last second deal. Doesn't inspire confidence. For
       | context: https://news.ycombinator.com/item?id=42523061
       | 
       | And former CEO's post:
       | https://x.com/ianwcrosby/status/1872724231999381790
        
         | cj wrote:
         | It's very possible it has been a deal long time in the making.
         | 
         | When you're in an acquisition process, the acquirer will often
         | prey on your weaknesses to get a better deal. If Employer.com
         | had already been in talks prior to the shutdown, then they
         | already knew the financial condition, they may have surprised
         | Bench with a dramatic decrease in the purchase price at the
         | 11th hour in an effort to get a better deal knowing Bench's
         | only other alternative would be to shut down. Maybe Bench
         | called their bluff, called off the deal and shut down. (The
         | only rational reason to do that would be if they think they
         | could successfully sue the acquirer or get the original deal
         | back on the table)
         | 
         | Pure speculation, but typically acquisitions take many months
         | to come together. Even a firesale acquisition doesn't happen in
         | a week.
        
           | benatkin wrote:
           | This might not even be worthy of being called a firesale
           | acquisition. It might just be selling the customer contracts
           | locked in with Capchase.
        
           | pbreit wrote:
           | Lousy behavior all the way around. And with SMB accounting on
           | the last days of the year.
        
         | ksec wrote:
         | Now with a list of Board of Directors
         | 
         | https://x.com/amasad/status/1873018020895047744
        
       | mikebonnell wrote:
       | Would you trust Employer when their "About" page looks like this?
       | https://www.employer.com/about
       | 
       | "Our Story There are many variations of passages of available,
       | but the majority have suffered alteration in some form, by
       | injected humour, or randomised words which don't look even..."
        
         | jsheard wrote:
         | They've secured investments from Logoipsum, Logoipsum,
         | Logoipsum and Logoipsum so they must be legit.
        
           | cmac123 wrote:
           | Ha!
        
         | admissionsguy wrote:
         | Sounds like they are not afraid to use AI already, which will
         | give them an unbeatable edge when the LLMs improve.
         | 
         | Source: YC investment thesis
        
         | shesprtytechncl wrote:
         | Yeahhhh I wonder if this is a new shell company spun up to
         | either take on the old one as a way to restructure financially
         | and get rid of some debt (I have no idea how this would work)
         | or to give them enough time to wind down. Or something else?
         | Who knows but definitely weird.
        
         | aimazon wrote:
         | Employer.com is a new "brand" from long-established
         | Recruiter.com. My guess is that Recruiter.com planned to launch
         | Employer.com in the near-term, and they saw the Bench.co
         | shutdown as the perfect opportunity so they've sped up their
         | plans and "launched" employer.com.
         | 
         | edit: after reading Recruiter.com's investor filings (as
         | they're a public company) the acquisition of Bench is going to
         | kill them. The founder has gone hog wild on acquisitions
         | despite having barely enough income to support them. It's a
         | tale as old as time: a medium successful company goes public
         | and starts issuing shares to fund acquisitions at a rate far
         | outpacing the business growth and suddenly, one day, the music
         | stops and everything comes crashing down.
        
           | shesprtytechncl wrote:
           | I am not doubting you, but where did you hear this abut
           | recruiter.com?
        
             | lbotos wrote:
             | there is a link on the page that links to "bountyjobs.com"
             | -- which says on that page "a recruiter.com company"
        
             | xeromal wrote:
             | The article of this post
        
           | nameless_me wrote:
           | The process you describe above is highly vulnerable as Ponzi
           | scheme. The goal would be to raise total revenues, to paint a
           | certain financial picture to meet targets for cashing out
           | before the high debt load and interest payments sink the
           | ship.
           | 
           | As soon as there is insufficient cashflow for several
           | consecutive periods, the whole thing comes crashing down.
           | This is a strategy for cashing out, rather than building a
           | long term sustainable book of companies for steady, organic
           | growth which has the cash to payout dividends and reward
           | loyal investors.
        
             | scarface_74 wrote:
             | > The process you describe above is highly vulnerable as
             | Ponzi scheme. The goal would be to raise total revenues, to
             | paint a certain financial picture to meet targets for
             | cashing out before the high debt load and interest payments
             | sink the ship.
             | 
             | You have just described almost every modern VC backed
             | company....
        
         | lbotos wrote:
         | As well as:
         | 
         | What's the mission behind Strivo?
         | 
         | If you are going to use a passage of text, you need to be sure
         | there isn't anything. There are many variations of passages of
         | available, but the majority have suffered alteration in some
         | form, by injected humour, or randomised words.
        
         | sjsdaiuasgdia wrote:
         | I searched the phrase "What's the mission behind Strivo?"
         | because that felt like a rather specific question in the middle
         | of a bunch of placeholder text. This template came up in the
         | results, and it's a lol to see how little was changed from the
         | template...including some of the photos
         | 
         | https://strivo.framer.website/about
        
         | ezekg wrote:
         | According to the founder, he just bought the domain a month
         | ago: https://x.com/JesseTinsley/status/1861243509006848065
         | 
         | Probably not finished but acquired Bench anyways.
        
           | jsheard wrote:
           | Amazing how this company that barely existed 5 minutes ago is
           | already trusted by Google, Chipotle, Robinhood, HubSpot, X,
           | Chime and Anthropic per their landing page. I wonder if
           | that's also news to those companies.
        
             | 42lux wrote:
             | Someone visited the website from their IP ranges how much
             | more trust do you want?
        
           | ksec wrote:
           | In the world of crazy valuation ~$450k for that domain seems
           | pretty good deal.
        
         | duxup wrote:
         | Is that a form of lorem ipsum or ... what even is that?
        
         | stronglikedan wrote:
         | looks like they "fixed" it by removing all content save for the
         | title
        
         | lowercased wrote:
         | Screenshot would have been nice ;)
        
         | divbzero wrote:
         | An hour after the parent post, the about page
         | https://www.employer.com/about now redirects to the home page
         | https://www.employer.com/ -- must have been an error that the
         | webmaster has corrected.
        
         | johnbatch wrote:
         | They also left https://www.employer.com/terms showing the
         | license for the template they bought.
         | 
         | "By accessing and placing an order with UXTheme, you confirm
         | that you are in agreement with and bound by the terms and
         | conditions contained in the Terms Of Use outlined below. "
        
       | codegeek wrote:
       | What a comedy of errors. So they screw over their paying
       | customers without any notice and now suddenly they are acquired ?
       | I love capitalism but the way Bench handled this is a disaster
       | and left so many customers unsure of what to do. Especially at
       | year end when accounting becomes even more critical. Shameful.
        
         | brightball wrote:
         | There's not really an economic philosophy that can protect
         | people from bad decisions. In the middle of year end accounting
         | though, this was a train wreck.
        
           | wbl wrote:
           | There is a right way to do this and a wrong way and they
           | picked the wrong way. The right way is to say "we will do
           | 2024 and work with you to transition for 2025".
        
             | itake wrote:
             | Where does the money come from to pay for that? As an
             | employee, would you want to work for 6mo, for no
             | promotions, bonuses, stock?
             | 
             | Seems like they could have had huge layoffs, to try to
             | maintain, but maybe they thought the sale would go through
             | before the shutdown, meaning no one gets laid off.
             | 
             | But the buyer waited until after the shutdown to grab it
        
             | BehindBlueEyes wrote:
             | There was barely enough money to pay for the last week of
             | wages, would you expect employees to volunteer to achieve
             | that?
             | 
             | I'm not defending what they did, but doing the work even
             | one more week was not an option afaik. At best they could
             | have wrapped up earlier?
        
               | floating-io wrote:
               | A business should know approximately when it will run out
               | of money. Ethically, they should have warned their
               | customers that their financial situation was poor and
               | thus they might close.
               | 
               | They should have done that months ago... Maybe they would
               | have been acquired without all the drama...
        
         | Hilift wrote:
         | The vulture capitalists just bought a whole bunch of data.
        
         | rchaud wrote:
         | In disrupting the staid, predictable world of accounting, one
         | must move fast and break things.
        
           | BehindBlueEyes wrote:
           | I wish the trend of moving fast and breaking thing would go
           | out of fashion already. I guess being kind and fixing things
           | doesn't make any money so why would anyone want that /s
        
       | Nelkins wrote:
       | As someone who was affected by this, I opted to go ahead and try
       | and get my money's worth (although I have another service doing
       | this in parallel). Also they were supposed to file an S Corp
       | election for me, so hopefully I'll be able to find out the latest
       | status of that. This whole thing is such a mess.
        
         | Nelkins wrote:
         | A bit of research yields this guy as this owner of
         | employer.com: https://x.com/JesseTinsley
        
           | benatkin wrote:
           | At the end of his bio:
           | 
           | > Acquiring companies DM me
        
         | toddwx wrote:
         | did it immediately let you proceed to your existing data
        
           | Nelkins wrote:
           | Yes. I'm able to log into the platform. You need to navigate
           | to https://app.bench.co. I actually don't remember if they
           | provided that URL, or if I just typed it into my browser out
           | of habit. It may work for everyone who was on the platform.
        
             | buro9 wrote:
             | It's never that smooth.
             | 
             | In fact 2M requests arrived on December 23rd from Claude
             | alone for a single site.
             | 
             | Average 25qps is definitely an issue, these are all long
             | tail dynamic pages.
        
             | nervous_jessica wrote:
             | have you found anyway to export this year's data? I've
             | logged in but now I'm worried that somehow opts out of
             | getting the export data
        
               | jbeard4 wrote:
               | Same. The situation is clear as mud.
        
       | tleichli wrote:
       | how long does it take for you to get the secure link that has
       | your data from Bench when you opt out of Employer.com
        
       | dang wrote:
       | Recent and related:
       | 
       |  _Bench accounting services shutting down_ -
       | https://news.ycombinator.com/item?id=42523061 - Dec 2024 (304
       | comments)
        
       | dang wrote:
       | (We changed the URL from https://www.bench.co/ to an article that
       | gives more background.)
        
       | wdaher wrote:
       | For Bench customers that want to look elsewhere, Pilot is doing
       | free migrations from Bench to QBO, even if you don't want to use
       | Pilot. (So you can even take advantage of it if you want to
       | instead DIY or work with some local firm.)
       | 
       | https://pilot.com/bench-qbo-migration
       | 
       | (Disclaimer is that I'm one of Pilot's founders.)
        
         | auston wrote:
         | Your free BOI filing (even if you don't want to use Pilot) is
         | why I use Pilot.
        
       | jbeard4 wrote:
       | Has anyone figured out how to download your data from Bench? In
       | the original email they sent out that announced they were
       | shutting down, they said data would be available to download from
       | http://data.bench.co. But right now, this domain appears to be
       | inactive. When I logged back in, they gave me the option to: give
       | employer.com permission to access my data, or download my data. I
       | selected the former option so that I could access the dashboard,
       | but I'd still like to download my data in case it turns out I
       | would like to migrate to a competing service.
        
       | kidhastings wrote:
       | Former Bench user here - I selected to opt-out and download my
       | financial data over an hour ago. I still haven't received it and
       | am getting concerned. Has anyone actually received their data
       | from Bench yet?
        
       | cmac123 wrote:
       | The new Bench site asks us to click a button saying we "consent
       | to continue using Bench as part of employer.com." Has anyone
       | clicked that? I'm hesitant, since it does not state clearly what
       | I am "consenting" to.
        
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