[HN Gopher] Show HN: OwlEars - Raw feedback, straight from your ...
___________________________________________________________________
Show HN: OwlEars - Raw feedback, straight from your customers'
minds
Hello everyone Years ago, I built a personal feedback platform
called Sarahah that got famous but was eventually removed from
stores. One unique aspect of Sarahah was its simple, plain message
box. Now, I'm using this concept to help businesses gather raw
feedback (yes, just plain free text) from their customers. This
approach contrasts with guided surveys that can often frame and
limit responses. On the business side, we use AI to analyze this
feedback and provide valuable insights and recommendations. I
would really appreciate hearing your thoughts Additionally, if
you're interested in using this in your startup where we hear your
feedback and tailor it to your needs, please let me know
Author : zainalabdin878
Score : 27 points
Date : 2024-12-19 18:13 UTC (4 days ago)
(HTM) web link (www.owlears.com)
(TXT) w3m dump (www.owlears.com)
| DidYaWipe wrote:
| The homepage doesn't tell us or show us what it is, so... can't
| really give feedback on it.
| zainalabdin878 wrote:
| I've shared a comment with links to a sample, there is clearly
| a problem with the homepage. Thank you so much for your
| feedback
| DidYaWipe wrote:
| You're welcome!
| throwaway-blaze wrote:
| This is super cool, but I think your landing page could really
| benefit from a screenshot of the tool in use...I honestly
| couldn't tell you what it did just from reading the page.
|
| Also, to build a great landing page, communicate the "Why" as in
| why I want it as a customer, and less of "what" I'm getting ("AI
| Insights!", "Hassle Free!"). Tell me why this product will make
| my business or project better.
| throwaway-blaze wrote:
| Also, typo on Settings -> Support:
|
| "We are hear to support you" -> here
| austinjp wrote:
| Possibly a deliberate pun. Owl ears, hear...?
| zainalabdin878 wrote:
| lol, it's actually a typo, but your reply inspired a change
| to something like: We're all ears, tells how we can help
| you
| zainalabdin878 wrote:
| this is great, thanks for the deliberate thoughts, I definitely
| need to change the homepage as suggested
| nerdile wrote:
| "Unfortunately, it was later removed from the app stores."
|
| Sure sign of a trustworthy middleware author
| ahofmann wrote:
| I also have no idea what sarahah was. But I used a search
| engine and read about it. It took about 30 seconds to
| understand why the author is using his app as a reference. It
| was wildly popular for a while but was used in a way that the
| mighty duopoly of Google and Apple disliked, so it got removed.
| sonofhans wrote:
| No platform should facilitate targeted anonymous messages;
| that's one thing we've for sure learned about social media,
| in part thanks to Sarahah. It should be noted that the reason
| Google and Apple "disliked" it is that hundreds of thousands
| of their customers petitioned to have it removed. Those
| people were mostly parents whose kids were getting bullied
| anonymously.
| zainalabdin878 wrote:
| anonymity brings many challenges indeed. with regards to
| the petition and what's commonly shared in conventional
| media, we have proved to Apple that it's based on a
| falsified case that our filtration system doesn't allow,
| the removal's story is rather complicated and not justified
| and many other anonymous apps were allowed, what we were
| told after clarifying this to Apple was: "executives
| requested the removal". Anyhow, this is no history and we
| surely learned many lessons from sarahah an interesting
| fact is that sarahah's original idea was inspired by my
| boss's request for feedback, and the early version of
| owlears was just that (anonymous feedback in the workplace)
| Thank you
| PittleyDunkin wrote:
| > No platform should facilitate targeted anonymous
| messages;
|
| Isn't this basically all social media? Or just the internet
| in general? It's pretty trivial to do on any platform I can
| think of.
| causal wrote:
| Most social media requires some identifying details to
| make it difficult to cyberbully someone without recourse.
| Sarahah did not. A lot of young people suffered because
| of Sarahah
| zainalabdin878 wrote:
| that is very helpful, perhaps I didn't take into
| consideration that many people digitally active today don't
| know about it. thanks for sharing this
| zainalabdin878 wrote:
| can you please tell me more what trustworthy middleware author
| mean? (I didn't get it, sorry)
| 1659447091 wrote:
| It was a knock-off/copy of apps that pivoted or shut down in
| previous years(circa 2015) for the same reasons. They simply
| failed to take the lessons learned from apps like Secret, Yik
| Yak, and Whisper about facilitating wanton anonymous post on
| the interwebs
| throwaway81523 wrote:
| Took me the longest time that this had nothing to do with EEG
| sensors or neural implants. It's just more AI. Meh.
| zainalabdin878 wrote:
| oh, I actually feared this would be considered another AI tool
| AI is not the core of the platform but rather a feature, I
| definitely failed to clarify this, or perhaps I focused on it
| so much in the last few days
|
| Can you please share what led you to think it's an EEG thing?
|
| Thank you
| throwaway81523 wrote:
| It says it gets data from people's minds. How else is
| something like that supposed to work? But in fact it gets it
| from keyboard input or whatever, rather than what it claims.
| zainalabdin878 wrote:
| very well, I already changed this and I'm working on more
| changes you can see the part you talked about already
| updated https://owlears.com
|
| many thanks!
| AznHisoka wrote:
| Its literally just an input box/form, and a summarizer. I
| was at expecting something that had hidden mics everywhere
| and recorded everything people said about your business. Or
| maybe a Slack bot that was in every single public Slack
| channel and listened to everything people convo that
| mentioned your business.
|
| Yes, privacy violating, but thats what i was expecting
| based on the tagline. I mean u gotta live up to your
| claims!
| sonofhans wrote:
| Is this a feedback widget on the frontend and an AI summarizer on
| the backend? If not, then I have no idea what it is. If so, then
| consider being clearer about (a) what the tool specifically does,
| (b) what uses cases it specifically addresses.
| zainalabdin878 wrote:
| I'm so grateful for the feedback sonofhans, I added a comment
| with a link to sample feedback box and analysis.
| startups/companies can share the box as a link, widget or QR
| code, the backend is just raw feedback with a button that
| analyzes with A.I. and provides recommendations I surely need
| to cover the points you mentioned. Thanks a million
| zainalabdin878 wrote:
| Thank you so much, I received super helpful feedback!
|
| Please see a sample box here: https://owlears.com/o/df8e1b0a and
| a demo analysis: https://owlears.com/obdemo
|
| Many thanks
| zainalabdin878 wrote:
| thanks again everyone, your feedback was so valuable
| https://www.owlears.com
| eterm wrote:
| <form> <textarea /> </form> is a product now?
| gruez wrote:
| a HTML form: :-\
|
| a HTML form, _with AI_ : :-o
| asdev wrote:
| AI generated landing pages are quite obvious
| ramon156 wrote:
| AI generated landing page and product name. I've seen "OwlEars"
| enough when trying to ask for a cool product name.
| butz wrote:
| Why is close button on the left side? And it is not even aligned
| properly. Oh, and it's a <span> element. And "Send" button is a
| <div>. Please, take some time and improve accessibility. Your
| future users won't notice, but that is the point.
| taylorius wrote:
| Am I right to think that OwlEars is supposed to summarize a
| user's typed comment?
|
| Anyway, here's a datapoint - I added this user comment.
|
| "Spindeliver dropped my food on the road several times,as I
| watched the delivery cyclist ride wobbling down our street. I
| think he was drunk, and my food was pulled out of a puddle in
| front of my eyes, and handed to me. I declined to tip the rider
| and he became belligerent. I shall not use Spindeliver again."
|
| OwlEars gave it a 55% positive score, which seems a bit
| optimistic.
| shreddit wrote:
| I think the 55% is the overall result, not the rating of a
| single submission.
| taylorius wrote:
| Ah, ok. I didn't realise that.
| staticautomatic wrote:
| Sentiment analysis is the worst
___________________________________________________________________
(page generated 2024-12-23 23:01 UTC)