[HN Gopher] Ask HN: Proofpoint is blocking our emails. Any recou...
       ___________________________________________________________________
        
       Ask HN: Proofpoint is blocking our emails. Any recourse?
        
       We have a valid email domain that is battletested and used for
       sending out notifications, invoices, upgrade notices to customers.
       Our emails goes through all systems and ESP such as Google,
       Outlook, Proton etc.  However, anytime a customer uses proofpoint
       they block our emails. I have asked for whitelisting but no reply
       from them for months. We have SPF, DKIM, DMARC records set. This
       domain is 2 year old. We run our own email infrastructure -
       probably only sin we committed so far.  It seems that these
       companies - Proofpoint, Microsoft, Google - make arbitrary and
       undisclosed rules for email delivery. Why can't FTC go after these
       companies and fine them. Microsoft is one of the worst offender.
       Unless you are a customer of Microsoft and use one of their system,
       you will face delivery problems.  Either way, does anyone know what
       can we do for getting past Proofpoint block?
        
       Author : internet1776
       Score  : 5 points
       Date   : 2024-11-01 20:14 UTC (2 hours ago)
        
       | zdware wrote:
       | I worked at a company that used Proofpoint. Often had to reach
       | out to get emails out of quarantine, etc.
       | 
       | Have you tried contacting the customer and asking them to have
       | their IT team allowlist you?
       | 
       | Had similar issues with Yahoo/AOL.
        
         | internet1776 wrote:
         | Customer service do not entertain us because we are not
         | Proofpoint active customer. Only way to get in touch with us is
         | a dynamic URL generated by them for our IP address. We filled
         | it out immediately about two month ago but they did not
         | respond. It seems like a black hole.
        
       | zblevins wrote:
       | This happened to me last year. I had to email the CEO and
       | threaten legal action. Let me know if you need any help I'd be
       | happy to.
        
         | internet1776 wrote:
         | I would love to chat. Do you a preferred mechanism for reaching
         | out? Let me know your email or twitter or LinkedIn or anything
         | else that you prefer.
        
       | QuadmasterXLII wrote:
       | What is an upgrade notice?
        
         | internet1776 wrote:
         | We have certain plans that offer no-charge for customers for
         | first 30 days with CC data on file maintained by Stripe. We
         | send notice to them that their credit card about to be charged
         | a monthly subscription fee. They have option to terminate the
         | service if they wish.
        
       ___________________________________________________________________
       (page generated 2024-11-01 23:01 UTC)