[HN Gopher] How a Customer Got Trapped in Ambetter's Ghost Network
       ___________________________________________________________________
        
       How a Customer Got Trapped in Ambetter's Ghost Network
        
       Author : howard941
       Score  : 50 points
       Date   : 2024-09-08 19:56 UTC (3 hours ago)
        
 (HTM) web link (www.propublica.org)
 (TXT) w3m dump (www.propublica.org)
        
       | akira2501 wrote:
       | Government health care subsidies and purchasing programs have
       | completely destroyed the market for services. It's an
       | incomprehensible mess of products with a bloated middle layer
       | that only exists to extract value out of the actual Consumer +
       | Expert Care Provider equation to the extreme detriment of both of
       | them.
       | 
       | How anyone stays alive and wealthy in such a system is beyond me.
       | Very few, apparently, are fortunate enough to enjoy this. We need
       | to completely rethink this entire model.
        
         | jonhohle wrote:
         | It's almost as if people warned about this very thing. It's
         | almost as of anything the government touches turns to crap for
         | most while a few, especially those in Congress, ride off with a
         | huge pay day. I'm not sure why people continue to fall for it.
        
           | monero-xmr wrote:
           | We just need to create more agencies, throw more money at the
           | existing programs, establish new programs, and add more
           | regulations. This time for sure
        
           | Hnrobert42 wrote:
           | I assume this is a criticism of the ACA. How, specifically,
           | did it lead to this outcome?
           | 
           | And why is your criticism reserved for the government and not
           | the perpetrator of the fraud, namely Ambetter?
        
         | Terr_ wrote:
         | Hold up, how does this type of fraud require any government
         | action at all? (Except for prosecuting the fraud after-the-
         | fact, of course.)
         | 
         | The core situation isn't specific to healthcare either:
         | Someone's offering you a long-term contract service based on
         | the strength of a menu of available services and options, but
         | their offering is effectively fake.
         | 
         | It's a similar concept to subscribing to a mostly-fake library
         | of repair manuals or something, only the popular/cheap ones are
         | there, and the others are permanently temporarily unavailable.
        
           | akira2501 wrote:
           | > Hold up, how this type of fraud require any government
           | involvement at all?
           | 
           | Hold up (seriously hold up and stop serially editing your
           | comments), where did I say it did?
           | 
           | > It's a similar concept
           | 
           | The government has decided, without much input from actual
           | citizens, that copyright should exist for life plus 70 years.
           | Government interference in copyright has created the
           | fraudulent market conditions you've just related.
           | 
           | We can do this all day if you like.
        
       | trollbridge wrote:
       | The "problem" can be fixed relatively easily: when an "insurer"
       | fails to cover a loss of one of its insureds using its own
       | providers or network, the insured can simply go to anyone they
       | can find and they or the third-party provider can submit the
       | claim. This is how proper indemnity insurance works, and it would
       | instantly fix the "technical problems" and "out of date
       | directories" that this insurance company in question is suffering
       | from.
       | 
       | In any case, this company is now the target of multiple class-
       | action lawsuits, including one under RICO. It would be
       | interesting to find out in discovery if publishing bogus provider
       | directories was intentional on the company's behalf. If it is,
       | this opens a great deal of liability for them. We are fortunate
       | that 11 states outright ban mandatory arbitration by insurers
       | with another 3 where the courts de-facto ban it. This means
       | insurers can't get away with this forever.
        
         | brendanyounger wrote:
         | While I have no love for Ambetter, I think we need to ask
         | whether behavioral health services should ever be covered by
         | insurance. From 10,000 feet, the behavioral health product is
         | terrible. There's no clear timeline for how long it takes to
         | get better, and it's nearly impossible to objectively compare
         | provider quality using any publicly available data set. In
         | short, it's a terrible match for insurance as a product. Which
         | is why we're in this pickle.
        
       ___________________________________________________________________
       (page generated 2024-09-08 23:00 UTC)