[HN Gopher] Leaked payroll data show how much Valve pays staff a...
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       Leaked payroll data show how much Valve pays staff and how few
       people it employs
        
       Author : bookofjoe
       Score  : 67 points
       Date   : 2024-07-14 21:19 UTC (1 hours ago)
        
 (HTM) web link (www.theverge.com)
 (TXT) w3m dump (www.theverge.com)
        
       | metadat wrote:
       | Where does all the money go if it isn't being reinvested into the
       | business? Are the massive profits immediately syphoned out by the
       | execs and owners?
       | 
       | It's interesting there isn't a well-known real competitor to
       | Steam (the Blizzard and Ubisoft stores, etc, don't count, because
       | so few external parties publish there).
       | 
       | My gut says the lack of reinvestment could be someone else's
       | opportunity, especially considering many of the longstanding VAC
       | and other quality issues which have persisted on Steam's platform
       | for more than 15 years. However, because of all the necessary
       | catch-up, such an enterprise would be tricky to bootstrap and get
       | to critical mass. Even then, where is the moat?
        
         | dangrossman wrote:
         | At $1.3 million per employee in payroll expenses, it seems like
         | much of the profits are being distributed to the employees that
         | work there.
        
           | metadat wrote:
           | Agreed, that's generous. TFA also states Valve still makes
           | $15m/employee
           | 
           | p.s. thanks so much for hnreplies.com, Dan! It dramatically
           | increased the utility of HN for me. Your creation is
           | fantastic.
        
         | bobthepanda wrote:
         | There is Epic and Itch.
         | 
         | The problem is that Steam for all its faults is DRM, anti-
         | cheat, and a well functioning store rolled all in one. Most of
         | the alternate stores are bad in one way or another; Epic
         | launched without a cart, and it still doesn't have user text
         | reviews. Itch had to redo its whole UI after that one bundle
         | they did that had thousands of games in it.
         | 
         | Notably Valve doesn't really use its position to make competing
         | games. This is an unknown for most publishers, and Epic pretty
         | blatantly pivoted Fortnite to eat PUBG's lunch after working
         | with them.
         | 
         | If anything the leading platform for competition as an indie
         | store is the Nintendo eShop. Which is probably why the Steam
         | Deck exists.
        
           | metadat wrote:
           | _> There is epic._
           | 
           | How is Epic a serious competitor or alternative, then?
        
             | bobthepanda wrote:
             | It is one of the most serious, in that it exists, and
             | probably has one of the biggest catalogs next to Steam,
             | which is not true of say whatever Ubisoft or EA is doing.
             | at the very least there is substantial enough catalog
             | overlap that one can price compare.
        
           | Aerroon wrote:
           | There's also Nutaku that's supposedly as big as Steam (they
           | are focused on NSFW games).
           | 
           | Imo Epic is the only competitor to Steam that tries to offer
           | a similar service to Steam. It's just popular to hate on it
           | among pc gamers.
           | 
           | Many people cite a lack of features on Epic's store as the
           | reason, eg no forum feature, but then turn around and decry
           | Steam forums as the worst place on the internet. I don't
           | think the problem is a lack of features (for players, devs
           | have a point), but rather the Epic Games Store isn't _cool
           | enough_.
        
             | bobthepanda wrote:
             | I think that a lot of features on Steam don't need to be
             | copied, but I think Steam does have a giant moat in terms
             | of actually useful features.
             | 
             | Steam for example, allows user submitted ratings with
             | explainer text. This is huge for online shopping decisions.
             | 
             | Steam Workshop is easy to integrate mod distribution for
             | games. Etc.
        
         | lkramer wrote:
         | There are plenty of competing stores, all of which pales in
         | comparison. I don't know what their secret sauce is, but for me
         | personally what makes a difference and why I keep preferring
         | them is their dedication to Linux as a platform and a general
         | feeling that they are not just driving me towards rent seeking.
         | I know that last bit is slightly absurd, and I can't quite
         | explain, but I think the fact that they are private means their
         | priorities don't just exists as quarterly goals.
        
           | doix wrote:
           | > but for me personally what makes a difference and why I
           | keep preferring them is their dedication to Linux as a
           | platform and a general feeling that they are not just driving
           | me towards rent seeking
           | 
           | For what it's worth, I have the exact same feelings. They
           | provide so much value on-top of just being a store, and it
           | does feel like they take the money and re-invest it into
           | their ecosystem to make it better.
           | 
           | They made gaming on Linux as easy as gaming on windows. They
           | improved the controller situation in games. They do the whole
           | remote-play stuff so you can play local-coop games online.
           | They do the family sharing stuff. They do the steam link
           | stuff. And they don't lock any of it down to their first
           | party offerings. e.g.
           | 
           | * They could have easily made steamlink only work with their
           | set-top box, but they just made it an android app.
           | 
           | * They could have limited the controller bindings and tech to
           | only their controller, but they made it work for all
           | controllers.
           | 
           | * They could have forced you to use their VR headset with
           | steam, but they let you use any headset.
           | 
           | I can't think of any other company off the top of my head
           | that has done something similar.
        
           | GuB-42 wrote:
           | Steam is actually made with their users in mind. So much that
           | they managed to beat piracy. It is no easy feat, you can't
           | beat piracy on price, and it is hard to beat in convenience
           | when all you have to do is download a torrent and run an exe
           | file. Piracy is like the final boss of software distribution
           | platforms, but they beat it.
           | 
           | To play a game, select it on the store, pay (with all sorts
           | of payment options), download (from damn fast servers), and
           | press play, that's all. The game sucks or crash, click a
           | button and you are refunded, no need to be always online just
           | for DRM check (eventually you'll need internet, but you have
           | enough leeway so that it is rarely a problem), ads are very
           | unobtrusive and maybe even desirable (suggesting games you
           | may actually like or announcing sales), they don't usually
           | force an update just before you want to play a game (a much
           | too common occurrence), dark patterns kept to a minimum (or
           | at least subtle enough), generally good software quality (in
           | terms of bugs, broken UI/UX, etc...). You bought a game, it
           | stays in your account, Steam has 20 years of history of not
           | screwing you, and to play it, just install Steam on any PC
           | (it it doesn't already have it), log in to your account,
           | download and play, it is that easy. You can even share games
           | (with some reasonable limitations).
           | 
           | Others just have some annoyance here and there. Some always-
           | on DRM, bugs, dubious UI choices, annoying ads, etc... Only
           | Valve seems to understand the importance of not getting in
           | the way between gamers and their games and do the appropriate
           | amount of effort (which is a lot). Not even in the name of
           | profit, because they understand that it is not worth it, if
           | gamers are satisfied, profits will come. Remember, they have
           | piracy as a competitor, and it is hard to compromise against
           | such a powerful competitor.
        
           | tgsovlerkhgsel wrote:
           | My guess is that the secret sauce is network effect. People
           | have all their games in their steam libraries, so they want
           | the next game in their steam library too.
           | 
           | They perceive the Steam launcher as something positive that
           | provides them convenience. The network effect also makes it
           | hard for game companies not not be on Steam, allowing Valve
           | to enforce some customer-friendly policies like refunds,
           | further making the platform nice to use.
           | 
           | Epic is trying to break through this by giving away endless
           | free games. All other stores are generally forced upon the
           | player through exclusives (you buy the game on Steam, but you
           | still have to install their shitty launcher-store because the
           | parent company owning the game wants some of the store-
           | platform cake), breeding resentment and further cementing
           | Steam's position.
           | 
           | (GOG being an exception, but they don't have enough
           | major/interesting games to get players to use them as their
           | primary platform.)
        
         | upon_drumhead wrote:
         | GOG is a compelling option for a lot of content. DRM free and a
         | huge library available
        
           | djhaskkka wrote:
           | I never even considered buying games again until gog.
           | 
           | pay. download. run in dosbox or something. done.
           | 
           | steam is just a crap I refuse to put up with. and that's the
           | store. imagine the drm.
        
             | tokai wrote:
             | Almost all games can be run without steam.
        
         | JSteph22 wrote:
         | Steam is like any network effect based business. It's extremely
         | difficult to dethrone when well entrenched.
        
           | infecto wrote:
           | I believe this is largely the case and I would add that there
           | general pro-gamer attitude would make it quite difficult to
           | dethrone.
        
         | lkdfjlkdfjlg wrote:
         | > Are the massive profits immediately syphoned out by the execs
         | and owners?
         | 
         | Have you actually looked at the numbers or are you just
         | parroting memes? In the numbers I'm looking at some divisions
         | are $1M per employee.
        
       | bongoman42 wrote:
       | The real scandal is that it is 2024 and people still don't
       | understand how redaction works.
        
         | gjsman-1000 wrote:
         | The real scandal is that PDF Software is still stupid enough to
         | not notice that a user is trying to do a redaction and offer to
         | do it correctly.
         | 
         | This is the programmer's fault, not the user's.
         | 
         | It's not a huge bar either. If the user has set a background
         | color to solid black, and is filling black text with it, the
         | intent is pretty obvious.
        
           | djbusby wrote:
           | Who owns that Issue? Who allocated budget to address? It's a
           | Team with a Leader that misses things, not some first-year
           | doing things "wrong".
        
             | gjsman-1000 wrote:
             | If it was just Adobe, blame Adobe.
             | 
             | But can you tell me your favorite open-source PDF reader on
             | Linux is immune?
             | 
             | (Edit, because some people miss the point and just want to
             | be pedantic: an _editor_.)
        
               | Am4TIfIsER0ppos wrote:
               | A _reader_ is immune from letting you think a change you
               | 're making is redaction by not letting you make a change.
        
           | LordShredda wrote:
           | Let's be honest, it's an Adobe issue
        
           | mejutoco wrote:
           | I can empathize with the feeling but this is the case in many
           | many contexts. Reading the intent of a user without a clear
           | mental model of software is difficult, sometimes impossible.
           | 
           | I know no os that changes the format of an image when a user
           | changes the file extension, for example, which is a pretty
           | similar situation.
        
             | gjsman-1000 wrote:
             | Another inexcusable sharp edge of computing that nobody
             | cares about. I propose we recognize it for what it is - a
             | sharp edge, and don't act like people are stupid for doing
             | what seems intuitive and logical.
        
               | jimjimjim wrote:
               | calm the farm. people don't even know what a file
               | extension is.
        
       | LordShredda wrote:
       | Steam might have a very disproportionate market share, but no one
       | complains a lot because the competition is downright laughable.
       | Internet companies are very low maintenance
       | 
       | It has a very low barrier to entry for devs and a permissive DRM
       | compared to other stores. A powerful review system and a return
       | policy better than anyone else I've seen so far. Very community
       | friendly and has an entire feature dedicated to hosting user mods
       | and creations. Right now they're wasting money on VR just because
       | they can
       | 
       | Is it a monopoly when no one else is able to compete even on the
       | technical side?
        
         | mrkramer wrote:
         | >Is it a monopoly when no one else is able to compete even on
         | the technical side?
         | 
         | Steam is 20 years in the making, so it is very hard to catch up
         | with them. If you want to compete, you need to offer something
         | different.
        
           | 0cf8612b2e1e wrote:
           | While Steam did have a rocky launch, the competitor stores
           | since launched are laughably bad. Seemingly no attention to
           | detail in making a product people would want to use. Epic has
           | a huge war chest from its successes, but the application is
           | still not at feature parity with Steam.
        
           | devit wrote:
           | Is there a reason why game developers can't just sell a key
           | on their website using Shopify/WooCommerce/etc. and
           | distribute the game files publicly via a CDN?
           | 
           | Assuming they can get their game discovered via some sort of
           | non-store channel (e.g. Reddit, social media, YouTube,
           | Twitch, ads, etc.), the user can simply search the web for
           | the game, find the website, click "buy" and proceed.
           | 
           | Probably a bit more work than publishing on Steam but not
           | that much. Seems worth it for large budget games or games
           | that are very popular in a specific niche discoverable
           | outside Steam.
        
             | knowaveragejoe wrote:
             | Some devs do essentially do that in addition to Steam.
             | You're missing a million and one features on top of simply
             | running the game itself if you restrict yourself to that,
             | though.
        
             | popcalc wrote:
             | Two words: chargebacks and fraud. Keeping this to a
             | manageable level requires scale.
        
             | mrkramer wrote:
             | >Is there a reason why game developers can't just sell a
             | key on the web using Shopify/WooCommerce/etc. and
             | distribute the game files publicly via a CDN?
             | 
             | It's not that easy; Steam brings down dramatically
             | complexity of self distributing and it offers a plenty of
             | Web 2.0 features e.g. reviews, discussions forum,
             | connecting with friends, playing with friends, chatting
             | with friends etc.
             | 
             | It's like asking why Amazon exists when sellers can have
             | their own store page and distribution channel....
             | 
             | Some games that I know that are popular and not on Steam
             | are for example Starsector and Escape from Tarkov. Game
             | devs choose not to publish their game on Steam either
             | because their game is not finished and they do not want to
             | get negative reviewed to the ground and/or they think their
             | game's brand is so strong that they do not want to pay 30%
             | tax to Steam. For example Minecraft most likely wasn't on
             | Steam because of aforementioned reasons.
        
             | redox99 wrote:
             | Some games do that (Escape From Tarkov), but it's rare
             | because it's just not worth it.
        
           | redox99 wrote:
           | Epic Games Store is just as atrocious as it was years ago.
           | It's not about time.
        
           | BlueTemplar wrote:
           | Stardock's (then Gamestop's) Impulse, Paradox' GamersGate,
           | IGN's Direct2Drive are all competitors that are about as old
           | as Steam.
           | 
           | (Or at least were, these days I don't think they are much
           | more than Steam keys resellers ?)
        
         | poikroequ wrote:
         | Microsoft could certainly compete, if they invested more into
         | improving the experience on Windows, and released their own
         | handheld device.
        
           | BlueTemplar wrote:
           | Microsoft "competed" with Games For Windows Live (Dead).
           | 
           | Though I guess that's now probably what Battle.net is ?
        
         | BlueTemplar wrote:
         | Well, since you mentioned DRM and return policy, let's not
         | forget that GoG has no DRM, and unlike GoG's 30 day return
         | policy Steam didn't even _have_ one until Australia threatened
         | to ban them.
         | 
         | And the Workshop and Steam MP might be very convenient for
         | some, but are walled garden features that ought to be
         | boycotted.
         | 
         | P.S.: More of a monopsony than a monopoly :
         | 
         | https://medium.com/@KingFrostFive/steam-monopoly-monopsony-4...
        
       | Calavar wrote:
       | Ride share and delivery app companies could take some notes on
       | how to stay lean and profitable while operating an online
       | marketplace. I know ride share apps are more complicated, but I
       | don't think we're talking two orders of magnitudes more
       | complicated (300 employees vs. 30,000 at Uber). The bloat at
       | Uber/Lyft/Doordash is insane.
        
         | gjsman-1000 wrote:
         | One involves delivering software to license holders.
         | 
         | The other has to deal with the possibility of humans using
         | their app as an assault or kidnapping mechanism; from either
         | end (rider attacking driver; driver kidnapping passenger, etc.)
         | 
         | Very different levels of responsibility. This can be seen, for
         | example, by the size of Lyft and Uber's security teams.
        
           | djhaskkka wrote:
           | you wish their headcount was for the customer safety team!
           | 
           | their lobbying team is probably larger than this one.
        
             | gjsman-1000 wrote:
             | False, according to OpenSecrets, lobbying is under $2M a
             | year.
             | 
             | https://www.opensecrets.org/federal-
             | lobbying/clients/summary...
        
               | specialist wrote:
               | This is based on US Senate data. Does it include state
               | and local lobbying?
        
               | uyeieiii wrote:
               | that doesn't even cover the salary of all the obama admin
               | people uber hired. let alone the actual lobbying going
               | on. that's just what fall under some specific tax code.
        
         | stefan_ wrote:
         | Is it lean when your biggest payroll is "admin"? More like
         | fattened up and held up by big margins and little competition.
        
           | db48x wrote:
           | Do you think the leadership at Uber _isn't_ making bank?
        
           | dmurray wrote:
           | It's sorted alphabetically, not by expenditure.
           | 
           | "Admin" is less than "Games" in every year.
        
           | lolinder wrote:
           | If they're breaking things down as is usual then "Admin"
           | includes, among other jobs, the entire customer support team,
           | which I can vouch for as exceptionally good by the standards
           | of internet platforms.
        
             | stefan_ wrote:
             | It's 35 people, that most certainly does not include
             | customer support, which will be outsourced to some low
             | bidder as is customary.
        
         | tokai wrote:
         | But isn't the whole idea for those companies to burn a lot of
         | money to show investors that big things are happening?
        
           | tgsovlerkhgsel wrote:
           | The whole idea is to attract market share to show investors
           | that big things are happening. I don't think being
           | pointlessly unprofitable is attractive to investors...
        
             | Log_out_ wrote:
             | Gentlemen,let me give you the tour of our campus,here we
             | develop shiny thing, our department for buzzword and of
             | cause the lab for X
        
         | szundi wrote:
         | When every city or even district is forcing you to honor
         | arbitrary rules there... your sw becomes complicated
        
           | jiggawatts wrote:
           | Steam has to deal with local tax regulations, censorship
           | rules, distribution rights, etc...
        
             | arccy wrote:
             | you deal with countries and a few big publishers, not a few
             | thousand cities each who want to be special
        
       | wiseowise wrote:
       | At this point Valve should open source all of their games if
       | they're not planning to develop new ones.
        
         | talldayo wrote:
         | They basically have. Half Life has been Open Source for a
         | while, Portal and Half Life 2 were both more-or-less open along
         | with the Source SDK. Team Fortress 2 and CS:GO aren't
         | _technically_ open, but their source does exist in the wild and
         | can even be built on modern machines.
         | 
         | That still leaves DOTA, Artifact and Half Life: Alyx without
         | any proper source code, but the stuff people actually care
         | about has mostly been freed.
        
           | redox99 wrote:
           | They are in no way open source. In fact Valve has killed some
           | projects.
        
       | lionkor wrote:
       | > Valve employed just 79 people for Steam, which is one of the
       | most influential gaming storefronts on the planet.
       | 
       | It might just be me, but that actually seems pretty reasonable.
       | 
       | What I've seen a lot is companies, during growth, accepting less-
       | than-ideal candidates, maybe without a good onboarding, which
       | then end up as deadweight in the worst case, and underperformers
       | in the best case.
       | 
       | This, combined with a tendency to keep people around who have
       | been there a long time, and the people themselves knowing they're
       | not going to be let go, could result in massive companies and
       | hundreds of people per product.
       | 
       | Yes steam is big, but it's not a product so complex you'd need
       | over 100 people to maintain it. I assume other companies need so
       | many people because tasks don't get done, and the logical step is
       | to add people, not remove people.
       | 
       | Staying lean means staying agile (in some definition of the
       | word), and that can speed you up.
        
         | Log_out_ wrote:
         | Valve tried to avoid the biggest cause of bloat, hierarchys and
         | silo chieftains.
        
       | pyb wrote:
       | Hardware engineers making half of what software engineers make. A
       | reminder of the stark difference between the two job markets.
        
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