[HN Gopher] A day in the life of a Walmart manager
       ___________________________________________________________________
        
       A day in the life of a Walmart manager
        
       Author : impish9208
       Score  : 66 points
       Date   : 2024-04-14 14:35 UTC (8 hours ago)
        
 (HTM) web link (www.wsj.com)
 (TXT) w3m dump (www.wsj.com)
        
       | rderewianko wrote:
       | https://archive.is/lk15F
        
       | 999900000999 wrote:
       | >Hart has seen that change firsthand. About 20 years ago, then 19
       | years old and a mother of two, she started part-time at the same
       | Walmart she now runs. Her first job was cooking live lobsters
       | pulled from a tank in the deli.
       | 
       | Was definitely expecting this to be a story about someone who
       | graduated college and walked into management. I have respect for
       | anyone who could rise though the ranks of retail.
       | 
       | She deserves every dime.
        
         | dewey wrote:
         | This reminds me of a very interesting interview I've listened
         | to a while ago (It was posted on HN:
         | https://news.ycombinator.com/item?id=38924101):
         | https://inpractise.com/articles/aldi-culture-and-operations-...
         | 
         | There they talk about the Aldi culture and how "walking into
         | management" isn't possible there, as everyone goes through the
         | ranks of a store. That means of course that hiring someone from
         | outside is almost not possible, but people there usually stay a
         | very long time or even retire at the company.
        
           | Tostino wrote:
           | I honestly respect companies with that attitude way more than
           | your standard American company culture.
        
         | dec0dedab0de wrote:
         | When I worked at best buy we called them "lifers." Last time I
         | was in there I noticed one of the managers was a guy I worked
         | with when we were teenagers. I'm still kinda mad he got picked
         | to be the idea box over me, but in retrospect it looks like
         | they picked the team player.
        
         | blackhawkC17 wrote:
         | Walmart's current CEO, Doug McMillon, also began working there
         | as a high schooler unloading trucks (before completing college
         | and returning to a corporate role).
         | 
         | https://www.businessinsider.com/walmart-ceo-doug-mcmillon-pr...
        
         | paulpauper wrote:
         | It's inspiring because it's in large part an outlier and not
         | applicable to the vast majority of people who lack college
         | degrees. It would not be remarkable it it were common or
         | realistic.
        
         | TMWNN wrote:
         | >Was definitely expecting this to be a story about someone who
         | graduated college and walked into management. I have respect
         | for anyone who could rise though the ranks of retail.
         | 
         | Some huge percentage of Americans's first job is at McDonald's
         | (another business that has historically found management talent
         | in-house). They learn the importance of cleanliness, customer
         | service, accuracy.
        
       | olddustytrail wrote:
       | > Near the cereal aisle, a customer walks up to Hart while
       | recording on his cellphone.
       | 
       | >"Hi! Can we get some Snoop Cereal here on the shelf?" asks the
       | man. Earlier that month the rapper Snoop Dogg sued Walmart,
       | claiming the retailer, along with Post Consumer Brands, had
       | worked to suppress sales of Snoop Cereal. Some fans were
       | recording videos related to the dispute for social media.
       | 
       | It's like you think you know America because you see it on TV and
       | film so much, and then you read something that makes it sound so
       | weirdly foreign.
        
         | svnt wrote:
         | There are few things more American than the passage you just
         | quoted. It is about a fan of an aging stoner/rapper talking to
         | a Wal-Mart employee about the fact that he wants cereal.
        
           | pavlov wrote:
           | Indeed, but it's an example of the kind of real America that
           | doesn't feature in Hollywood scripts very much.
        
             | zeroonetwothree wrote:
             | It would seem too banal to most Americans
        
         | quantumfissure wrote:
         | This is not a normal human, less then probably .5% of 340
         | million Americans are like this.
         | 
         | It's called being an attention-whore and hoping to strike it
         | big by filming a non-controversy and making it into one on Tik-
         | Tok. You can thank social media (and regular media) for the
         | profiting off clicks/algorithms/non-controversies and driving
         | this nonsense. This isn't filming a cop making an arrest to
         | keep them accountable, it's filming a store manager hoping to
         | create controversy and rid her of her job because she 'said or
         | did the wrong thing' on film. It's no different then filming a
         | fat/alt-lifestyle/whomever person on the bus without them
         | knowing and then making fun of them to drive clicks to your
         | video.
        
           | olddustytrail wrote:
           | The guy filming is not the weird part. You don't think the
           | fact Snoop Dogg has a cereal and is suing Walmart for not
           | carrying it is strange?
           | 
           | Perhaps I missed the evolution of Gansta Rap and that's the
           | main lyrical content these days...
        
       | avalys wrote:
       | $120k base and $120k bonus, but okay.
       | 
       | I don't like shopping at Wal-Mart but you have to respect a
       | company that's operating a real business at massive scale and
       | about a 2% -3% profit margin. And Nichole seems to be good at her
       | job.
       | 
       | It's interesting how the bulk of the decisions about displays,
       | ordering, stocking, are apparently made in each store and not
       | centrally.
        
         | pixl97 wrote:
         | Having worked around a particular system of Walmart I have to
         | say they are brutally efficient and _typically_ hire good
         | people to run their internal systems. This would be at the
         | corporate level and not store level, can 't say much about that
         | myself.
         | 
         | When working with them in measuring the efficiency of the
         | software they were using they were getting significantly higher
         | throughput at significantly lower hardware cost than the
         | average large customer that uses this software. All of it
         | because just a few well learned employees understand how the
         | all systems work together in this workflow and optimize the
         | process.
        
           | 4star3star wrote:
           | Walmart is a well oiled machine. Not saying there's nothing
           | to improve, but in the context of the overall system in which
           | it operates, it's crushing it.
        
       | ldjkfkdsjnv wrote:
       | Unpopular opinion, more people are capable of doing well at
       | higher level jobs than they are at low level grunt working jobs.
        
         | doytch wrote:
         | Time-management is probably the single most important skill in
         | these higher-paying jobs and...well...given the amount of self-
         | help books there are on this topic, I'm not so sure I'd agree.
         | 
         | People who do well in higher-level jobs know /exactly/ what
         | they're best at or uniquely positioned to do, and do that.
         | Meanwhile, you need to delegate the rest to whoever's in the
         | best position to do so (growing people if there aren't enough)
         | which is itself a tricky calculus.
        
           | switch007 wrote:
           | I'd say it's people skills and marketing/PR.
           | 
           | Everyone I've seen rise through the ranks has absolutely
           | nailed communication, self-promotion, parroting the party-
           | line, moderating their words, adapting to their audience,
           | improving their speech techniques, giving excellent
           | presentations etc.
        
           | CPLX wrote:
           | Disagree. The most important skill as you go up higher in the
           | ranks is emotional regulation.
           | 
           | Many, many people simply aren't able to do that. You can't
           | manage complex organizations that include people without that
           | ability.
        
             | doytch wrote:
             | That's a really good point. After reading your profile, I'm
             | tempted to ask if you've bookmarked any articles/books
             | about that topic?
        
         | bigyikes wrote:
         | Wouldn't you expect higher level jobs to pay less then "grunt"
         | jobs then?
        
           | Rury wrote:
           | Only if you assume that pay is a matter solely determined by
           | how difficult a job is (which it isn't).
        
         | paulddraper wrote:
         | Depends on the standards for "well"
         | 
         | The stakes are different
        
         | zeroonetwothree wrote:
         | Even in software engineering it's "easier" to be higher level
         | (staff, principal) because your output is more fluid, you
         | delegate more, and command more respect. Yet the vast majority
         | of engineers are incapable of reaching those levels because
         | they don't seem to have the mindset for it. So I'm not sure I
         | agree with this, it seems to just be selection bias.
        
           | ldjkfkdsjnv wrote:
           | They are incapable of reaching those levels because they are
           | never given the chance to develop those skills, or to even
           | exhibit them. There just arent that many opportunities
        
       | doytch wrote:
       | She runs a shop that employs 300 people; needs to worry about
       | short-term and long-term logistics and planning; works cross-
       | functionally with the trades; probably frequently needs to manage
       | upwards; interacts directly with customers; etc etc...
       | 
       | Damn, she deserves that $240k more than a lot of us software
       | developers. This is a hard job.
        
         | varispeed wrote:
         | > Damn, she deserves that $240k more than a lot of us software
         | developers. This is a hard job.
         | 
         | Wow, this is such a nonsense view. Software development may
         | seem easy to you, because you know how to do it and probably
         | have been doing it for a long time. But I can assure you,
         | software development is a hard job. If it was easy, everyone
         | and their dog could do it. Have some respect to your
         | profession!
        
           | heisenbit wrote:
           | Yes SW development is a hard job but she is doing a lot more
           | than one job and the skill set required (not just knowledge
           | but also behavior) to cover so many roles is a lot broader
           | than most developers and also many managers in the software
           | industry require to do their job.
        
             | pavlov wrote:
             | On the other hand, there are a lot of Walmarts and similar
             | stores, and a lot of people who have managed these in the
             | past. There are many people who she can turn to for
             | reliable advice. I'm assuming one Walmart is not
             | fundamentally different from another. It's hard work, but
             | it's essentially predictable.
             | 
             | Software developers are often called to do work that's not
             | predictable. At the top of the pay grade we're generally
             | asked to design something novel, because it's obviously not
             | worth paying $240k / year for a developer whose work could
             | be replaced by off-the-shelf software. (Sure, there are
             | many exceptions and cushy jobs where people are raking in
             | the cash with few risks. I'm thinking there are probably
             | less of these around than a few years ago, though.)
        
             | varispeed wrote:
             | The SW development is not just knowing the programming
             | language, you also have to cover many roles, you need to
             | understand and have the domain knowledge of the thing you
             | are developing, you need to have communication skills to
             | coordinate with other developers and stakeholders and many
             | more (like developing intuition to know when to stop
             | manager from making a mistake - e.g. you know this and that
             | idea won't actually work in practice or it will have
             | problems down the line adding to technical debt and so on).
        
           | prh8 wrote:
           | If both options paid you 240k a year, would you rather be a
           | software engineer or do the exact job the Walmart manager
           | does? I'm guessing you'd rather do SWE
        
             | evan_ wrote:
             | and plenty of people would rather do the job where you walk
             | around and talk to people all day, folks are different
        
             | zeroonetwothree wrote:
             | I would imagine most people would rather do the Walmart
             | job. It would probably be like 90/10 or something.
        
             | angmarsbane wrote:
             | Depends. Walmart manager could be one of the highest
             | salaried roles in a LCOL area enabling an early retirement
             | or better quality of life than a SWE stuck in a HCOL.
        
             | varispeed wrote:
             | I think you misunderstood my point. I actually had a
             | conversation about it with my friend who was a manager of a
             | private health clinic. She had a moment of massive burnout
             | and was looking to switch profession to something else. She
             | was particularly tired of abuse she was getting from
             | employees she had to manage and patients, unrealistic
             | targets, overtime and relatively poor pay. The prospect of
             | sitting in a cubicle, with noise cancelling headphones,
             | minding own work and having similar pay while being
             | surrounded by like-minded professionals was really
             | enticing. Her understanding of programming was very much
             | that you type in commands so the computer does things you
             | want, easy. When she was this motivated, I asked her to
             | watch this video:
             | https://www.youtube.com/watch?v=zOjov-2OZ0E She managed to
             | watch about 20 minutes and from there she couldn't focus.
             | Then she asked to stop and asked me: "Do you know all of
             | this? Do you have to know this?" I said that this is just
             | the basics. That was very much the end of it. She changed
             | her career later and she is managing construction projects.
             | Something I wouldn't like to do. It would be a hard job,
             | because that's not something I am interested in.
        
         | unclebucknasty wrote:
         | No doubt she earns it.
         | 
         | But, we're probably all doing some form of the above in one way
         | or another. A few minor edits may make the list a little more
         | familiar to more software folks:
         | 
         | > _worry about short-term and long-term [...] planning; works
         | cross-functionally...;... manage upwards; interacts directly
         | with customers_
        
           | amelius wrote:
           | Salaries are awkward. I personally believe someone who
           | collects the municipal garbage should make more than someone
           | who sits in an office all day and solves logic puzzles.
           | Because I wouldn't want to do it.
        
             | unclebucknasty wrote:
             | Yeah, anyone who is paid well enough for something they
             | enjoy is certainly fortunate.
             | 
             | OTOH, there are people who would be driven crazy by sitting
             | in an office all day and wouldn't do it, even for more pay.
        
             | sitzkrieg wrote:
             | i agree. waste management of all kinds is huge
        
         | switch007 wrote:
         | Not to detract from her performance (I've made a top comment
         | about how she's giving CEO vibes), but we software _engineers_
         | worry about short-term and long-term, do planning, work cross-
         | functionally, manage upwards, focus on the customer 's
         | requirements. And way more.
        
         | newsclues wrote:
         | I think there are lots of hard jobs that go under appreciated
         | in our society.
         | 
         | I think about people playing pro sports for millions and then
         | minimum wage labourers, drivers clerks, cleaners and cooks who
         | make minimum wages. One group are celebrated and the other are
         | essential to society continuing to function.
        
           | lawgimenez wrote:
           | My parents currently works at Walmart, they're the one
           | restocking supplies in the shelves. They are in their 60s and
           | 70s, immigrants that became US citizens just last year. Also,
           | they work night shifts.
           | 
           | Based on their feedback, Walmart is a very kind and good
           | employer.
        
           | listenallyall wrote:
           | Right, this was made pretty clear during the first few months
           | of the pandemic in 2020.
        
         | stefan_ wrote:
         | It's hard work keeping the staff below the full time limit
         | where they get benefits, squeeze suppliers and ensure the
         | reliable flow of inane corporate directives downwards. Has
         | everyone completed their mandatory union training yet?
         | 
         | I don't know man, I'd rather make new stuff, ya know.
        
         | breck wrote:
         | > more than a lot of us software developers.
         | 
         | A big question I've tried to answer in my life is whether the
         | high pay in the software world has an intelligent economic
         | explanation, or maybe a more sinister explanation involving
         | false models encoded in the law.
        
           | rhelz wrote:
           | Its just supply and demand, like anything else.
        
             | kenjackson wrote:
             | And ability differences. For example there is a ton of
             | supply for basketball players. But the product is
             | magnitudes better with Lebron James than it is with me on
             | the court.
             | 
             | Is the best garbage person in the world that much more
             | productive than your average person (not even versus
             | another garbage person, but someone you randomly pick and
             | train them for a couple of weeks)?
             | 
             | Based on my years interviewing there are huge levels
             | between the best SW engineers and even those with CS
             | degrees, much less randomly selected people.
        
               | no_wizard wrote:
               | So much of being good at software engineering is non
               | technical though, in ways I sometimes don't feel things
               | like how interviews are conducted don't do a good job of
               | screening for.
        
             | breck wrote:
             | Are you sure there's no artificial government intervention?
        
           | michaelt wrote:
           | A delivery driver who makes 30 deliveries per hour, with
           | senders who pay the business $2 per parcel, is bringing in
           | $60/hour of revenue. That revenue gets split with other
           | workers who collected and sorted the parcels, the fuel bill
           | and van insurance, and the investors who own the parcel-
           | sorting machines and vans.
           | 
           | A software developer that saves $0.001 per delivery across
           | 5,000 delivery drivers who make 30 deliveries per hour saves
           | the company $1500 per hour. That gets split with the folks
           | who maintain the CI servers, the Kubernetes cluster, the pen
           | testers and so on. But it's still 25x as much.
        
         | blinkingled wrote:
         | I don't about others but based on past experience if one really
         | attempts to do their $240k software / IT job well they ought to
         | encounter similar if not in some ways worse challenges - some
         | just realities of the tech industry/stack/complexity and some
         | injected by bureaucracy, incompetence, mismanagement and not to
         | mention the ever hanging sword of change in technology and
         | possibility of layoff for no fault of yours. It adds up.
         | 
         | When you are signing up for a job it's not just the money and
         | the physical things you do - it's also the intangibles, the
         | time spent in unproductive meetings, time spent afterwards
         | feeling unproductive and worried, the resulting stress you have
         | to manage etc, it all adds up and takes away something more
         | than the money. I would argue that well managed jobs with some
         | semblance of stability, human connection and
         | predictability/routine are quite pleasant and easier to do
         | compared to Software/IT.
        
           | doytch wrote:
           | Oh for sure, the intangibles kind of /are/ the job once
           | you're past a mid-level position. But think about her job in
           | the context of your description.
           | 
           | You think she doesn't have useless meetings she's invited to
           | that every manager in the region needs to attend even though
           | it could've just been an email from the regional director?
           | The stress from the lights busted in the parking lot brought
           | on by worries that a darkened parking lot and a random crime
           | that night might trigger a spurious lawsuit? Doomscrolling
           | about physical retail being replaced by online? That she's
           | falling behind in understanding where robotics might move?
           | That if that particular store was shut down in a strategic
           | shift, she's wedded her entire marketability as an employee
           | to a single company on a single ladder and that she can't
           | really just easily grab a job from a company across the
           | country?
           | 
           | We're not so unique!
        
           | listenallyall wrote:
           | No. Your job as a software developer may be stressful (as
           | every job is) but her everyday challenges are way worse than
           | yours. She has hundreds of actual people to manage, mentor
           | and motivate, many with little education and lacking
           | resources. Which means lots of absences, low-effort work,
           | health issues, high turnover, and sometimes even theft.
           | Plenty of issues dealing with customers as well. And then the
           | managerial issues related to meeting revenue targets,
           | implementing health care plans, managing inventory, putting
           | on a good face for the bosses, as well as intense competition
           | to be elevated to regional manager against a bunch of other
           | colleagues in the exact same role. And her salary is only
           | $120, there's a whole lot of stress when half your annual
           | comp is bonus-driven.
        
         | threatofrain wrote:
         | It's easier to find revenue streams that scale horizontally by
         | the number of programmers and servers. It's hard to open new
         | Walmarts. This won't always be true for either case, so make
         | well of your situation regardless of whether you think there's
         | some kind of difficulty or effort moat.
        
         | paulpauper wrote:
         | Devs are paid so much because the skills they posses are
         | precise, not fluid. managing a store is more fluid not precise.
         | Coding, like surgery, requires precision, like the syntax. Get
         | one character wrong and the whole thing fails. This entails
         | having a high IQ. Being a store manager is hard work, no doubt
         | ,but the skill set is less IQ dependent, so it can be done by
         | more people. A dev is paid so much because when you need a
         | product to ship, the syntax has to work, and finding someone
         | who can do it is hard.
        
           | beej71 wrote:
           | The best devs I know possess the skills to be both fluid and
           | precise in the proper circumstances.
        
           | listenallyall wrote:
           | Lol, as if no software developer has ever released code with
           | one character wrong.
           | 
           | Does your "syntax" ever call in sick? Steal from the loading
           | dock? Get punched in the face by an angry customer?
        
         | cscurmudgeon wrote:
         | If salaries are based on effort and not on what *relative*
         | value they produce, people can just move rocks up and down a
         | hill all day and become billionaires.
        
         | zeroonetwothree wrote:
         | Pay isn't really based on how "hard" a job is (and I don't
         | think we would want it to be!)
         | 
         | It does factor in to the demand side but clearly it's not the
         | primary factor or else there wouldn't be any high-paying "easy"
         | jobs.
        
       | havaloc wrote:
       | "Walking every aisle is a new practice for store bosses in her
       | area, implemented by their regional manager. It helps managers
       | "see what your customers see," says Hart, and pay attention to
       | details. It also keeps her employees on their toes."
       | 
       | I can't believe this wasn't policy already. Seems like good
       | practice.
        
         | newsclues wrote:
         | I had a great manager that did similar things. His education
         | was the navy and he ran a store like a ship, and everyone loved
         | it.
        
           | damidekronik wrote:
           | Would honestly love to know more. What activities which are
           | not common for a store did he bring from the navy?
        
             | insensible wrote:
             | You'd probably enjoy the book Turn the Ship Around about a
             | Navy submarine captain who transformed a low-performing
             | crew into a strong, cohesive, autonomous crew.
        
             | newsclues wrote:
             | His style of leadership was what a good captain should be.
             | Kind, caring, patient with everyone but also personally set
             | and expected a higher standard. Mistakes were opportunities
             | to learn, and you never felt belittled. He was the kind of
             | person that was the first to show up and the last to leave
             | and knew every part of the business as if he had done it,
             | and was busy but always had time for people and knew there
             | names.
             | 
             | He was a leader not a manager or supervisor, a trait I've
             | found common among military people.
             | 
             | He took cleanliness and safety seriously from the navy and
             | applied that to the store, the store staff vacuumed and
             | cleaned the store as it was his and we took pride in it
             | from top to bottom and he lead workplace safety efforts
             | very early on.
             | 
             | He ran the store like a family, and he shined his boots
             | every morning.
        
               | jpm_sd wrote:
               | Sounds like the depiction of Gus Fring as manager of Los
               | Pollos Hermanos.
        
         | icedchai wrote:
         | This would be like asking the average corporate "software
         | development manager" to actually look at the code/product
         | developed by his reports. Except for early stage startups where
         | the person is truly in a player/coach role, it rarely happens.
        
           | outime wrote:
           | Or making developers run the app/website on average
           | laptops/phones that users commonly use, rather than on the
           | most expensive MacBooks/iPhones.
        
             | skydhash wrote:
             | I have a 2011 mac mini I'm using as home server. It had
             | Linux Mint for a time (this year) and it was snappy, except
             | for browsing the web. Everything else work fine, even
             | LibreOffice and playing videos. But load youtube and you
             | can see the stuttering.
        
             | TMWNN wrote:
             | Marissa Mayer, while at Google, kept using dialup at home
             | so she would experience what someone without broadband
             | sees.
        
           | TimPC wrote:
           | I'm at a director level and I routinely look at code and even
           | more frequently look at product in a late stage start-up.
        
           | uxp100 wrote:
           | I have absolutely had managers (and managers managers)
           | contribute code. I think the typical team lead manager lite
           | position was supposed to be like 20% of time on development
           | and my managers manager who oversaw like 30 people
           | contributed some when our team was behind. Probably didn't
           | read much code outside of what they contributed though.
           | 
           | At one of the largest tech companies.
        
           | mitthrowaway2 wrote:
           | That's exactly what they should be doing though.
           | 
           | Toyota calls it a "gemba walk" -- managers and even
           | executives need to walk the factory floor and see problems
           | with their own eyes, not through hearing reports.
           | 
           | With software, the codebase is the gemba, not the office.
           | Managers don't need to be writing code, but they should be
           | reading it. Otherwise it's like a production manager who has
           | never seen the inside of their own factory.
        
             | aworks wrote:
             | Not quite the same thing but I subscribed to one of my
             | team's code review email lists. I also cc'ed myself on bug
             | reports. Mildly interesting but didn't really impact
             | anything although I was always looking for signals in the
             | noise.
             | 
             | On the other hand, my boss had a de facto policy of
             | visiting each remote office at least once a year and
             | conducting one-on-one meetings face-to-face as much as
             | possible. I found this useful for myself to understand the
             | team/environment/product and good for building connections
             | with people, especially when cultures are significantly
             | different.
             | 
             | It did result in my visiting Wuhan 16 times between 2012
             | and 2019, for better or worse.
        
               | alpinisme wrote:
               | I mean, Wuhan isn't some exotic danger zone. It just
               | happened unluckily to become an epicenters for an
               | outbreak recently, but otherwise it's just a big city.
        
         | loceng wrote:
         | Akin to the golden rule of "use your own product."
        
           | bookofjoe wrote:
           | Eat your own dog food.
        
         | wmoser wrote:
         | You would think so. I was working on an oil rig and they made a
         | big deal about 'management by walking about.' So the heads of
         | each of the departments were supposed to go and check ONE job
         | their charges were working on that day. They were supposed to
         | write a short report about what they observed. This was too
         | much for them so they quickly got in trouble from shore-based
         | management for not filling out their reports. So they promptly
         | delegated to the next-in-line management They promptly
         | delegated it to the people doing the work so once a week
         | besides all the other paper work I had to fill out a report
         | about how I was observing myself working safety while
         | management still had no clue what was happening.
        
           | bee_rider wrote:
           | That's sort of different stakes, right? In your case your
           | direct managers decided to prioritize not doing their jobs
           | over some pretty important stuff--your personal safety and
           | the damage the oil rig could do to the environment if
           | something went wrong. In the case of walking the floor in a
           | store it is just aesthetics mostly.
        
           | shoo wrote:
           | > I had to fill out a report about how I was observing myself
           | working safety while management still had no clue what was
           | happening.
           | 
           | see also https://eddiots.com/2301                 > How do
           | you know what's going on if you're not there?       > Ask a
           | restaurant manager. Or a bartender. Or the manager of a
           | retail shop. Or a call center or an office. Or the supervisor
           | of a factory or warehouse floor. What do you think they'd
           | say? [...]       > Ask anyone responsible for something, "How
           | do you know what's going on if you're not there?" and you'll
           | always get the same answer: "You won't."       > Unless they
           | were an I.T. manager.
        
         | bee_rider wrote:
         | I don't really understand what this looks like. I mean, when I
         | worked in retail, I was at a place smaller than Walmart, so,
         | maybe Walmart managers tend to be more hands off and need to
         | make a show of actually knowing what's going on in the store.
         | 
         | But I'd typically get some instructions and then be left to
         | clean up or stock things. Tidying up isn't that complicated or
         | high stakes. Normal people know what messy and clean look like.
         | 
         | My favorite managers were aware of what the store looked like
         | and could say "tidy up the pillows" or whatever if something
         | needed particular attention. But the manager that came by with
         | attention to detail and an intention to keep me on my toes?
         | Nah, that's annoying. And even in a pretty small store, there
         | are a lot of aisles to tidy up. If a manager is known to be
         | annoying they'll also have to waste time looking for me.
        
           | simantel wrote:
           | A Walmart Supercenter can have 500 employees and dozens of
           | deliveries per day. I can totally see why they'd get wrapped
           | up working mostly in the office and talking to department
           | heads vs. walking the store.
        
         | throwaway598 wrote:
         | Management by wandering around
         | 
         | https://en.m.wikipedia.org/wiki/Management_by_wandering_arou...
        
       | switch007 wrote:
       | She's giving CEO/COO vibes. I bet she would crush it in either of
       | those roles. It would be amazing if this article catapulted her
       | towards running her own business.
       | 
       | Loved this:
       | 
       | > Hart gets to the front of the store, a product-display area in
       | between banks of registers known as the horseshoe. "So what are
       | you thinking here?" she asks Wright. "Easter or summer toys?"
       | 
       | > Wright suggests summer toys and T-shirts.
       | 
       | > "I think we should go after the eclipse," says Hart, filling
       | the section with eclipse-themed gear, as well as outdoor chairs
       | and coolers.
       | 
       | Micro teaching opportunity and giving the employee an opportunity
       | to have input, rather than just "put eclipse-themed gear here"
        
         | notdang wrote:
         | That was a trap, she, as a boss gave 2 options for the answer:
         | "easter or summer toys" then she proceeded with the 3rd option:
         | eclipse.
         | 
         | That gives bad vibes.
        
           | zeroonetwothree wrote:
           | In some contexts yes but I think the idea is to teach the
           | employee that they can answer with a different option. But it
           | does depend on their relationship and personality.
        
             | giantg2 wrote:
             | If their answer is anything other than "eclipse", then they
             | failed. There was no follow-up question to see why theh
             | felt that way. There was no real discussion on strategy or
             | reasoning. This is a trap.
        
           | bee_rider wrote:
           | CEO/COO instincts, just needs to refine the trap to be more
           | subtle.
        
         | horns4lyfe wrote:
         | Impossible, she doesn't have an Ivy League MBA! She janky
         | worked at MBB!
        
       | listenallyall wrote:
       | Quite a difference from all of those "my day as a <cool tech
       | company> employee" TikTok videos, such as
       | 
       | https://www.tiktok.com/@iamitzelromero/video/717157277625860...
       | 
       | https://www.tiktok.com/@miss_alexabel/video/7068404845325143...
       | 
       | https://www.tiktok.com/@suppgorjess/video/708395834045538641...
        
       | devdiary wrote:
       | How come a paywalled content gets to the top of the HN front-
       | page?
        
         | switch007 wrote:
         | 90% of the time someone posts an archive URL. I wish they would
         | get pinned to the top (@dang :)
        
           | bee_rider wrote:
           | That the archive URL is some generally accepted thing here
           | seems bizarre to me. I mean, taking the text and hosting it
           | elsewhere--that's just an unauthorized copy, just like if
           | somebody had posted a torrent of a new popular movie so we
           | could discuss it. Or links to cracked software (how else
           | could those of us who don't want to pay for it discuss it,
           | right?)
           | 
           | I respond to the headline/other discussion in the thread if
           | it is interesting. IMO, the publisher's decision of how they
           | want their work distributed and discussed should be
           | respected. That includes not making unauthorized copies, and
           | also the fact that that constrains conversation about their
           | work.
           | 
           | I'm surprised that we seem to understand this for software
           | but not written word. And we mostly act accordingly: lots of
           | discussion of open source works, not so much on "paywalled"
           | proprietary software.
        
         | ergonaught wrote:
         | It happens nearly daily, and so do variations of this question.
         | 
         | The "This doesn't align with my expectations so it must be
         | wrong" response is fascinating.
        
           | devdiary wrote:
           | Do not understand your comment. What are you trying to say?
        
         | nfriedly wrote:
         | Presumably because the paywall is very porus.
         | 
         | And, I suppose, there are a few HN people who have
         | subscriptions.
         | 
         | And probably a few who just upvote based on the title.
         | 
         | (I think it only takes 4 up votes to hit the front page if they
         | happen quickly enough.)
        
         | jeroenhd wrote:
         | Probably because a significant portion of HN readership already
         | subscribes to the websites that commonly make it to the front
         | page, and others know how to bypass the pay wall (i.e.
         | https://archive.is/lk15F if you want to read this without a
         | subscription).
         | 
         | I can't remember seeing any pay walled article on HN that
         | wasn't bypassable using popular free services online. Usually,
         | someone will also link one of the bypass websites pretty soon
         | after a post starts gaining traction.
        
           | devdiary wrote:
           | thank you for sharing the archive link. Didn't know it is
           | possible to archive a non-public/paywalled content.
        
         | BeetleB wrote:
         | The way everything else does. People upvote it.
        
         | dang wrote:
         | If there's a workaround, it's ok. Users usually post
         | workarounds in the thread.
         | 
         | This is in the FAQ at https://news.ycombinator.com/newsfaq.html
         | and there's more explanation here:
         | 
         | https://hn.algolia.com/?dateRange=all&page=0&prefix=false&so...
         | 
         | https://news.ycombinator.com/item?id=10178989
        
       | karaterobot wrote:
       | > "I love my job," says Hart, but "it doesn't turn off. That is
       | one of the hard things about it."
       | 
       | I'm lucky that in my industry I can make a good living as an
       | individual contributor, because having to actually think about my
       | job when I'm not at my job sounds like a living nightmare.
        
         | applied_heat wrote:
         | There are a lot of jobs that are 24/7/365 without proper
         | coverage from coworkers so people are always available and
         | can't turn off.
         | 
         | Other jobs won't call you off shift but if you just had to deal
         | with something traumatic like a car wreck it's hard to leave
         | that at work as well.
        
         | BeetleB wrote:
         | If you're in SW, you probably will need to think about your job
         | off work: They usually don't work in shifts, and will have
         | deliverables in a timeline of months. They need to plan the
         | work, and always adjust to hit the deadlines.
         | 
         | If you're a doctor, then you probably don't have to think about
         | your job off work.
        
           | TimPC wrote:
           | True but the number of hours I work in SW + the number of
           | hours I think about my job outside of work is still probably
           | less than a typical doctor's working hours so I feel like we
           | come out ahead anyways.
        
             | BeetleB wrote:
             | Here's actual data for doctors:
             | 
             | https://www.amnhealthcare.com/blog/physician/locums/average
             | -...
             | 
             | It's more than I work, but I know many SW professionals who
             | work longer hours than the typical physician.
        
           | _dark_matter_ wrote:
           | That is not true about doctors at _all_, especially
           | inpatient. They have so many hours in a day to spend on
           | patients. They are checking on them after hours, fielding
           | calls, looking at lab results, responding to messages,
           | preparing for the next day, filling out notes, reading new
           | notes. So not only do they think about the job off work,
           | there is lots of job to do off work as well.
        
             | BeetleB wrote:
             | > That is not true about doctors at _all_, especially
             | inpatient.
             | 
             | Varies depending on the type of work you do. People I know
             | who are hospitalists, urgent care and ER doctors actually
             | do just check out at the end. If something happens to a
             | patient, it's the headache of the doctor who's rotation it
             | is - not theirs.
             | 
             | And I also know PCPs who check out at the end and are done
             | with it. If something happens off hours, they get taken
             | care of by an on-call doctor, not the PCP. If it's serious,
             | they're referred to urgent care and ER.
             | 
             | But as I said - all a function of who they work for. Same
             | with SW.
        
           | karaterobot wrote:
           | Negative. Almost twenty years in the software industry, and I
           | clock in at 9 and clock out at 5. Let's be honest, earlier on
           | Fridays. It wasn't always that way, but now I prioritize time
           | over more money, and for me it's worth the trade.
        
           | giantg2 wrote:
           | And there's on-call responsibility
        
       | mvkel wrote:
       | Credit to Walmart for creating an environment where a person can
       | still love their job after years of service.
       | 
       | That stuff can't be faked, even with a high salary. Before you
       | say, "it's easy to say when you're getting paid $240K a year."
       | Nah. A person needs challenge; a purpose. Lots of FANG ICs making
       | $500K+ who hate their job. Why? No challenge or palpable purpose.
       | 
       | To create a scaled corp structure where a person can ascend from
       | the bottom is also tough to do.
        
         | bicx wrote:
         | Yeah, after a certain amount (like enough to cover expenses,
         | have a little fun, and build savings) and a certain amount of
         | time, your income stops being something that makes you excited.
         | This is especially true if you're around other people who make
         | the same as you do. If becomes normalized in your mind.
         | Everyone needs a challenge and some goals. Something to look
         | forward to.
        
           | giantg2 wrote:
           | I'm looking forward to retirement. I'm not interested in
           | professional challenges anymore. In my experience they're
           | usually BS and you don't get rewarded.
        
         | BLanen wrote:
         | > That stuff can't be faked, even with a high salary. Before
         | you say, "it's easy to say when you're getting paid $240K a
         | year." Nah. A person needs challenge; a purpose. Lots of FANG
         | ICs making $500K+ who hate their job. Why? No challenge or
         | palpable purpose.
         | 
         | Something only someone with a high income would say. Contrary
         | to all data and research and evidence.
        
           | xenospn wrote:
           | I have a close friend who was making about 1M in TC and hated
           | every moment of it.
        
             | bradlys wrote:
             | I'm not the friend but I've quit a 7 figure job.
             | 
             | I hated it and put my money where my mouth was. I took
             | another job for a massive pay cut.
             | 
             | Money isn't everything. I started comparing my everyday
             | life to prison. "How much money would I take to live in
             | prison?" Realized it was gonna have to be a lot more than
             | what I was getting.
        
               | giantg2 wrote:
               | I hate my job. I've never been close to 7 figures. I'd
               | love to have a job I'd hate and make 7 figures for a year
               | or two.
        
           | traviswingo wrote:
           | Not sure if you're discrediting the parent comment or
           | pointing out the reality of it.
           | 
           | But yes this is something only someone with a high income
           | would say. And yes, it's true.
           | 
           | Beyond a certain income, the wrong job can be soul sucking
           | and depressing. And it takes achieving that level of income
           | to fully appreciate that reality.
        
             | mvkel wrote:
             | It's been described as another way to hit rock bottom,
             | because you realize that even after "making it" it doesn't
             | make you happy. So NOW what do you do?
        
         | Ekaros wrote:
         | Also these people can make personal impact that is visible for
         | them. They might be wrong, but still they can affect things and
         | see them changing... It might not be possible in many other
         | jobs specially in big corporations.
        
           | mvkel wrote:
           | Yes! Very well said. Autonomy/agency, however small in the
           | grand scheme, is so important.
        
         | vunderba wrote:
         | Doesn't Walmart have a disproportionately high number of
         | employees taking advantage of food stamps due to suppressed
         | wages?
         | 
         | https://www.jwj.org/walmarts-food-stamp-scam-explained-in-on...
        
           | SilasX wrote:
           | Not the $240k/year store managers, no.
        
         | giantg2 wrote:
         | It's also possible they're saying it because they're in a
         | national article and would almost certainly lose their job if
         | they represented the company poorly. I would also guess PR got
         | involved to approve or even pick which manager would show their
         | image the best.
        
           | mvkel wrote:
           | Certainly a possibility, but that's everywhere. You trot out
           | the Blue Angels to get people to sign up to the Navy.
        
         | Seanambers wrote:
         | There is a trap in there.
         | 
         | If you work a lot like this lady does you do not really have
         | much time to reason about how you spend your life and whats
         | important. It just happens to you. But it becomes all
         | encompassing and consumes the person. For some thats the right
         | way to live their life, for most not so much.
         | 
         | FANG has a problem in that they have a lot of highly paid
         | individuals doing nothing or very little, so they have a lot of
         | time to sit around and get depressed about it.
        
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