[HN Gopher] Facial recognition error message on vending machine ...
       ___________________________________________________________________
        
       Facial recognition error message on vending machine sparks concern
       at university
        
       Author : whycome
       Score  : 231 points
       Date   : 2024-02-23 02:38 UTC (20 hours ago)
        
 (HTM) web link (kitchener.ctvnews.ca)
 (TXT) w3m dump (kitchener.ctvnews.ca)
        
       | ryandrake wrote:
       | Glob of epoxy putty over the camera. Simple fix. Everyone's
       | bloviating about how "concerned" they are, but nobody can even
       | think of a simple step to protect themselves? This is a
       | university with smart students in it?
        
         | mixmastamyk wrote:
         | Someone didn't read the article. Also not a complete solution.
        
           | ryandrake wrote:
           | The article mentioned them trying ineffective solutions and
           | complaining. Chewing gum and post-its?
        
             | mixmastamyk wrote:
             | They work perfectly in the short term. Ineffectual is
             | allowing this kind of tech to be legal.
        
             | roarcher wrote:
             | Those are perfectly effective, they're just easily removed.
             | Something permanent like epoxy would be crossing the line
             | into vandalism. I imagine nobody wants to take one for the
             | team, seeing as how they're on camera.
        
               | the_third_wave wrote:
               | That'd easily avoided by first putting a sticker over the
               | hole and only later injecting some epoxy through the
               | sticker. Do it neatly and they could even remove the
               | sticker once the epoxy has hardened and paint over the
               | former hole in a similar colour as the machine.
        
               | gambiting wrote:
               | It's still vandalism. Being really really really clever
               | about damaging property you don't own doesn't make you
               | any less liable for it.
        
               | michaelt wrote:
               | Putting a sticker on the camera inconveniences the
               | college, who have to send someone to remove it. They are
               | an innocent third party with no power to replace the
               | vending machine with one without a camera.
               | 
               | Putting epoxy on the camera inconveniences the vending
               | machine owner, who has to replace it. They're the
               | assholes who put the camera there in the first place, and
               | when they replace the machine they can easily put in one
               | with no camera.
               | 
               | If you're going to engage in civil disobedience, why not
               | do it right?
        
               | gambiting wrote:
               | >>Putting a sticker on the camera inconveniences the
               | college, who have to send someone to remove it.
               | 
               | The college doesn't care(or even know) about the facial
               | recognition functionality, so presumably they don't care
               | about this sticker either. If the sticker stops the
               | machine from working, then the manufacturer would be
               | called to fix it.
        
         | gouggoug wrote:
         | Sure, these are simple fix.
         | 
         | They don't address the real issues though: (1) the use of
         | facial recognition (2) without users consenting to it (3) and
         | the resell of the data.
        
         | neilv wrote:
         | Making noise about this _isn 't_ a sign that students weren't
         | smart enough to think to cover the camera. The article said
         | that students had covered it.
         | 
         | But that's only a very immediate reactive response. A more
         | proactive and impactful response would be to hurt the companies
         | involved (e.g., bad PR, loss of sales, machine recall costs,
         | legal problems), put fear into other companies doing things
         | like that, and hopefully also prompt long-lacking better
         | privacy legislation.
         | 
         | Hence, the noise.
        
         | BHSPitMonkey wrote:
         | The next model will just have the camera behind some part of
         | the LCD.
        
           | fifteen1506 wrote:
           | Yup.
           | 
           | And since screens can now output music (saw some high-tech
           | article about it) it won't be long to also record sound.
           | 
           | You know, just to identify the topics which resonate with
           | better ad viewing.
        
           | mixmastamyk wrote:
           | Cheaper 'fix' is to rename the error message to 0x100014h.
        
         | everdrive wrote:
         | There are patents to put cameras inside the screens, so I
         | imagine that this is what we'll see in the future.
        
       | robinduckett wrote:
       | Don't walk into any McDonalds then...
        
       | mixmastamyk wrote:
       | Am a privacy advocate, yet think this might be an
       | (understandable) overreaction.
       | 
       | I remember older generation tech used in digital signage
       | applications that wanted to identify ages and genders to show
       | them appropriate content, say apparel for example. It ran locally
       | and was well meaning (enough).
       | 
       | Unfortunately in a world with Meta, ubiquitous telemetry, Ring
       | doorbells, NSA, and data breaches and brokers, ... we can't trust
       | anyone to do the right thing any longer.
       | 
       | So this type of benign-ish functionality, which would have been
       | all local just two decades ago, unfortunately now can't be
       | trusted either.
       | 
       | Still, I'm very happy to hear a young person or two being
       | concerned. Last trip to a college campus there was mandatory app
       | and no cash accepted in many places.
        
         | NoPicklez wrote:
         | I think the key difference here is that the digital signage
         | technology you speak of, the recognition was a necessary
         | requirement to show the appropriate content, clothing for
         | example.
         | 
         | In this case, the recognition doesn't do anything for the end
         | user of the vending machine. It is purely data for other
         | brokers to use. The vending machine didn't say to the user that
         | people of their demographic were buying Diet Coke over normal
         | Coke.
         | 
         | Slapping facial recognition on something that didn't have it
         | before, without any obvious functionality or benefit for the
         | persons face being scanned is very much cause for concern, in
         | my opinion.
        
           | QuantumG wrote:
           | I don't know why you think it's relevant. All that matters is
           | the privacy law in the local jurisdiction. Some people will
           | be fine with it, others wont. The real question is: what's
           | the harm?
        
             | NoPicklez wrote:
             | Because I don't necessarily think that local privacy law is
             | all that great in the digital age, nor is our ability to
             | ensure that we're complying with it, especially when third
             | parties are involved.
             | 
             | People were clearly concerned about it, because the nature
             | of its services weren't all that clear to the end user.
             | Students protested, it was investigated and found that no
             | PII information to taken, great no further action required.
             | 
             | My point is that the situation was clearly cause for
             | concern because we have a lack of trust in these
             | technologies and those who use them.
             | 
             | Case in point from the article "the embedded cameras inside
             | Cadillac Fairview's digital information kiosks used facial
             | recognition technology to record over five million images
             | of shoppers at malls without their customers' knowledge or
             | consent."
        
               | pmontra wrote:
               | Exactly. All the company gets is probably anonymized
               | aggregate data like "Product X is bought by men 40% and
               | women 60%", which would pass the GDPR and any privacy
               | protection laws. The point is that we don't have access
               | to the software so we have to trust them about doing
               | (only) that kind of aggregations. Furthermore, as we
               | don't trust companies anymore, we fear that cameras are
               | used for other not innocuous purposes.
               | 
               | By the way, does any 3rd party inspect the software of
               | all those machines with cameras, before they are allowed
               | to be installed? Probably not so it's their word against
               | the suspicions of privacy wise people, until something
               | goes wrong and some kind of investigation starts.
        
           | mixmastamyk wrote:
           | This was an M&M (candy) machine. To really know, someone
           | would need to audit the hardware and software, so we're only
           | speculating. Can't definitively say without more info.
           | 
           | Was trying to make the point that there is a potential
           | justification for the functionality, though tenuous.
        
       | Someone1234 wrote:
       | I pulled the vendor's brochure; if you were curious what a
       | vending machine would use this information for...
       | 
       | They collect demographics on WHO is purchasing what items
       | including gender, age, etc. They use this information for
       | targeting advertising (inc. with "partner media brokers").
       | 
       | They're also proud that when users install their app, it uses
       | "gamification" to increase sales (whatever that means).
       | 
       | See here, they're super proud of it too:
       | 
       | https://a.storyblok.com/f/184550/x/e7435c019e/brochure-svm_g...
        
         | disillusioned wrote:
         | The machines use the charitably named "demographic sensor"
         | which is obviously the embedded camera linked to a "facial
         | recognition" application, BUT, it doesn't appear that it
         | actually recognizes (or records) faces. Meaning, it's not
         | linking your face to any online identity, or recording your
         | face at all. In fact, the company is European and claims that
         | their entire platform is GDPR compliant, which is... probably
         | true?
         | 
         | Rather, it throws out a series of guesses and confidence values
         | of a person's age, gender, and race, and allow the planogram
         | (and OOH advertising) to change dynamically based on that
         | information.
         | 
         | Which is not necessarily great, but also an entire order of
         | magnitude less invasive than every interaction any casual user
         | has on the internet with any ad ever. Or, frankly, with any POS
         | system recording a repeat purchase from your credit card, from
         | which motivated vendors can back into the rest of the
         | demographic data.
         | 
         | I'm not excusing it, but while the error reads "facial
         | recognition", it's more "stereotyping enablement platform,"
         | which, while only marginally better, is probably still better.
         | 
         | It's also hilarious to think of the thing displaying the green
         | M&M if you're a "probable" woman, and the red or yellow M&M if
         | you're a "probable" man, and seeing how long it'd take for
         | anyone to correlate the change.
        
           | rwmj wrote:
           | That's what the company claims, and maybe it's right, but how
           | do we know? Do we have access to the source code? Will it
           | change in future? You can be absolutely sure that if the
           | company thought they could make more money by storing the
           | photographs or somehow associating them with real identities
           | then they would.
        
           | tdudhhu wrote:
           | It is invasive.
           | 
           | In theory they can do something like "Why do you look so sad?
           | Maybe a Mars can cheer you up!". This can be done while being
           | GDPR complient but people don't like that. It creates a
           | feeling that everything is watching you.
           | 
           | Privacy is not about hiding things, it is about controlling
           | what you want to show.
        
             | rob74 wrote:
             | "You don't look like yourself today... have a Snickers!"
        
             | sleepingreset wrote:
             | maybe I'm weird. I put small pieces of blue tape over all
             | of the cameras in my dorm's vending machines for this
             | reason, too.
        
             | pimlottc wrote:
             | "Feeling good? Celebrate with a Mars bar!"
        
           | ImHereToVote wrote:
           | I can't wait for the shitstorm when it starts suggesting
           | grape soda to POC.
        
             | southernplaces7 wrote:
             | What's a POC? And why would pushing grape soda at them
             | cause a shitstorm?
        
               | disillusioned wrote:
               | Person of color. Because of the implication.
        
               | hnbad wrote:
               | Honestly, as a European some American racist tropes are
               | truly baffling to me. Stereotypically Black people
               | apparently enjoy watermelons, deep fried chicken and
               | grape soda. In other words Black people allegedly like
               | food humans often like and Americans managed to take than
               | and make it racist.
               | 
               | I'm not saying it's not used as a racist trope. I'm
               | saying it's amazing how Americans managed to be racist
               | enough to make such a non-issue racist.
        
               | drekipus wrote:
               | Engagement metrics effects on a corporate society
        
               | narag wrote:
               | _Stereotypically Black people apparently enjoy
               | watermelons, deep fried chicken and grape soda._
               | 
               | Check, check, check. Yum! TIL that I could pass for black
               | in America. OK, maybe not.
               | 
               | Unfortunately grape soda is almost impossible to find in
               | Madrid, I've only tried it a couple of times, first in
               | Rota Base, and loved it.
        
               | giraffe_lady wrote:
               | My experience has been that european cultures are
               | approximately as racist as the US, they just have
               | different histories and dynamics so it comes out
               | differently. There is a lot less visible reckoning with
               | race as well, which makes it easier to assume or pretend
               | that there are no problems with it.
        
               | rchaud wrote:
               | The racism is in the context of deprivation. Watermelon
               | in and of itself is neutral. In America however, freed
               | slaves did not have access to good agricultural land that
               | could grow many fruits and vegetables. Watermelon grows
               | on poor quality soil, so it was available to the poorest
               | black sharecropper.
               | 
               | Because of this, it became associated with black people,
               | and thereby with criminality, low education and poverty
               | among the dominant culture that created this sort of
               | pattern-matching.
        
             | Freak_NL wrote:
             | Good. That at least will turn public opinion against this
             | concept.
             | 
             | The whole notion of not even being allowed to see the same
             | ads as your fellow man in a public space because you are
             | involuntarily shunted into some kind of cohort is
             | disgusting, regardless of what is being used to decide
             | that.
             | 
             | Imagine walking somewhere and seeing all the digital ad
             | screens around you switch to basket ball events or Kentucky
             | Fried Chicken where they were showing tailor made suits
             | just a second before. (Or ads for a pre-emptive rectal exam
             | or mobility aids.)
        
           | oniony wrote:
           | It's not a camera, it's an optical sensor, lol.
        
           | codethief wrote:
           | > In fact, the company is European and claims that their
           | entire platform is GDPR compliant, which is... probably true?
           | 
           | I don't see how it is. The mere processing of my personal
           | information (age, gender, race - doesn't matter that it's
           | only a guess/estimate) without my explicit consent or any
           | contractual need should already represent a violation of
           | GDPR.
        
           | mateo1 wrote:
           | Honestly the whole thing would be funny if it's wasn't part
           | of the dystopian society we're building. Is this...
           | innovation now? What are we trying to optimize society for?
           | Extracting maximum rents? But were will the money come from
           | if everyone is doing the same thing and producing nothing of
           | value?
        
           | mrighele wrote:
           | > In fact, the company is European and claims that their
           | entire platform is GDPR compliant, which is... probably true?
           | 
           | Is a picture of my face necessary to sell me a chocolate bar
           | ? I would say not, and if they take it without asking consent
           | before I would say that it is not GDPR compliant.
        
         | gherkinnn wrote:
         | Vending machines covered by a large screen stand for everything
         | I hate about contemporary tech.
         | 
         | They improve absolutely nothing from a buyer's perspective.
         | Every step of the transaction is made worse. You can't glance
         | at the entire inventory. You never know how much of an item is
         | left. The machine does not reliably know how much of an item is
         | left. Every interaction lags. And in return I get ads and mini
         | games. Just so some C-suite cretin (guess what the C in C*O
         | stands for) can show his little cretin friends how innovative
         | his farts are.
         | 
         | It is late. I am hungry. My train departs in 2 minutes. Please,
         | I just want a bloody Snickers.
         | 
         | These companies are a blight.
        
           | callahad wrote:
           | > _They improve absolutely nothing from a buyer 's
           | perspective._
           | 
           | It's the "good ads" argument -- this machine can guess your
           | age/gender and offer up items most purchased by your
           | demographic, all the while feeding that data back to the
           | vendor. Who wouldn't love that? :-/
           | 
           | More seriously, this has been a standard capability in
           | vending machines, fast food menu systems, and digital signage
           | in general for over a decade. Check out this ad from 2012 for
           | Intel's AIM Suite for an example of how this stuff is
           | pitched: https://youtube.com/watch?v=KdMIp2vQjG8
           | 
           | "Is the viewer a teenage girl? Then change to content to
           | highlight a back-to-school shoe sale a few doors down. Is it
           | a senior male? Then why not tell him about the golf club sale
           | at the sporting goods store?"
        
             | dataviz1000 wrote:
             | The technique in restaurants is to track the number of
             | items sold, add innovative special dishes every day or
             | week, and at the end of every week or month, remove the
             | worst selling items on the menu and replace it with one of
             | the special dishes. This over time creates demand. Vending
             | machines can do the same. Remove the worst selling item and
             | replace it with anything. After a time, the vending machine
             | will only sell items with demand for that location.
        
               | Freak_NL wrote:
               | And this requires absolutely zero screens, cameras, or
               | demographic data collection of any kind. Just track the
               | inventory. This isn't new; I would be extremely surprised
               | if Japanese vending machines didn't do just that for
               | decades already.
               | 
               | But those cameras aren't there because of the vending
               | machine. That is just a convenient platform. This is
               | about ads, and tracking, and data brokering. We had
               | digital ad screens placed on the platforms at train
               | stations in the Netherlands with a camera hole a few
               | years ago, and the advertising company swore that those
               | cameras would not be activated, for now, until the legal
               | side was resolved, or until they could get away with it
               | without anyone noticing.
               | 
               | It feels icky.
        
               | Loughla wrote:
               | While I agree with you, the benefit is that it's
               | automatic. That's the difference. It doesn't require
               | anyone to count and track anything. It doesn't require
               | thought or planning. It just happens. It doesn't require
               | money spent on people to keep track of.
               | 
               | Whereas classic vending machine inventory systems
               | requires an human person to track the re-fills or sales.
               | 
               | A happy medium would be no stupid cameras, but with
               | electronic tracking and reporting of what is sold. That
               | has to be a thing that can be done, right?
        
               | justsomehnguy wrote:
               | > Whereas classic vending machine inventory systems
               | requires an human person to track the re-fills or sales.
               | 
               | Sorry?
               | 
               | You order by the # of the item.
               | 
               | This is recorded in NVRAM/sent to cloud nowadays.
               | 
               | There is absolutely no need to involve any human being in
               | the _process of tracking sales_.
        
               | dylan604 wrote:
               | > the benefit is that it's automatic
               | 
               | I wouldn't trust this automatic data for shit. When's the
               | last time you used a vending machine that did not have
               | any problems? The classic meme of people beating on a
               | machine because something got stuck. How is that
               | inventory managed? Does the inventory decrement every
               | time someone pushes buttons to vend an item? Is it
               | tracked by weight? Who enters the weight?
               | 
               | This seems like a system ripe for abuse by the
               | manufacture on needing maintenance like the McDonald's
               | soft server machine.
        
               | pc86 wrote:
               | Your happy medium is what happens today in normal vending
               | machines without cameras or giant screens. The normal
               | boring glass-front ones that barely take credit cards.
               | 
               | The guy with a clipboard counting how many Diet Coke cans
               | are missing hasn't been the way these things are managed
               | since probably 2003.
        
               | exe34 wrote:
               | My experience is the opposite - vending machines tend to
               | run out of the really popular stuff and they just don't
               | replace it until most of the crap stuff is gone.
        
             | everdrive wrote:
             | The "good ads" people need a "hammer to the face."
        
           | alwa wrote:
           | Did you ever have the pleasure of encountering the US
           | drugstore that replaced the entire set of doors of its entire
           | refrigerated section with hulking, bright, animated, human-
           | height-and-ultra-heavy TV screens?
           | 
           | [0] https://www.cnn.com/2022/03/12/business/walgreens-
           | freezer-sc...
        
             | stavros wrote:
             | Not to mention the genius of putting a heat generator right
             | in front of the fridge.
        
               | jowea wrote:
               | I wonder if people opening it to look for something that
               | is out of stock has a large effect.
        
               | itronitron wrote:
               | No measurable effects were observed on the items not in
               | stock.
        
             | ramenbytes wrote:
             | Yes, though at the time I believe it was static (no ads) so
             | I was just left wondering why they felt the need to put up
             | a TV screen showing what I'd see through the glass. It may
             | have obscured whether something was in stock, but I forget.
        
             | southernplaces7 wrote:
             | _To Avakian, it's simply an expected growing pain. Cooler
             | Screens plans to educate customers about the digital
             | displays and launch features like voice recognition, so
             | shoppers can ask about prices or item locations.
             | 
             | "This is the future of retail and shopping," Avakian said._
             | 
             | If this is our future of "education", these parasitic, data
             | grubbing companies can fuck right off along with any larger
             | company that supports them.
             | 
             | Nothing whatsoever about this in the least bit improves the
             | time you spend grabbing something from a cooler. It's
             | blatant enshitification of a very basic buying task that
             | need not involve any further interface, and it so obviously
             | does nothing but try to squeeze more money from said basic
             | interaction for nobody's benefit except Walgreens, the
             | companies paying for their grubby little digital visuals,
             | and the scum-loaded company that's selling this garbage to
             | them.
             | 
             | I can almost imagine a future in which even the tissue of
             | toilet paper comes covered in "engagement" ad visuals
             | impregnated into its material through some sort of micro-
             | display technology. At last in that case it would get
             | exactly the engagement it most deserves and afterwards go
             | where it really belongs.
        
             | gherkinnn wrote:
             | The amount of effort that goes in to syncing up the
             | contents of the fridge with what it is on the screen must
             | be staggering. And not for a moment do I believe it
             | reliably detects empty stock or the placement of the
             | contents. Not to mention dealing with the extra heat it
             | gives off.
             | 
             | Countless hours wasted and it is still worse than a glass
             | panel in every way.
             | 
             | Not unlike orchestrating a dozen microservices and three
             | Dooms worth of code to render a simple form to the three
             | users a typical application has.
        
             | pyrale wrote:
             | The CEO at the end of the video talking about "educating"
             | the consumers about the benefits of this new system really
             | drives the point home that a large part of current tech is
             | made and paid for by douchebags.
        
             | mikeyouse wrote:
             | It turns out that whole thing was a grift where the former
             | CEO left and founded the startup and then "sold" the Cooler
             | Screens to his friends back at Walgreens. The new CEO came
             | in and realized how dumb and expensive the screens were,
             | killed the deal and is now being sued by the grifter.
        
             | MarkSweep wrote:
             | A little bit of an aside, but the absolute gol CNN website
             | is impressive:
             | 
             | > We apologize, but your web browser is configured in such
             | a way that it is preventing this site from implementing
             | required components that protect your privacy and allow you
             | to view and change your privacy settings. This
             | functionality is required for privacy legislation in your
             | region.
             | 
             | > We recommend you use a different browser or disable the
             | "EasyList Cookie" filter from your "Content Filtering"
             | settings (found under "Settings" -> "Shields" in the Brave
             | Browser).
        
           | euroderf wrote:
           | Welcome to an outer ring of hell. Brought to you by... Moore
           | Slaw.
        
         | alwa wrote:
         | That's quite the brochure. My favorite selling point is the way
         | you can make the machine display products _that it 's doesn't
         | actually have inside_, sell them, and give the punter a digital
         | IOU instead of the soda they tried to buy...
         | 
         | > "Customizable UI design - Product selection can be extended
         | to include products not physically in the machine. Consumers
         | can store them in Invenda Wallet [a mobile app] and redeem them
         | somewhere else."
         | 
         | Somehow managing to turn a convenience-driven impulse buy into
         | an additional chore to redeem later.
         | 
         | At the end of the day, there must be some angle I'm not
         | understanding or these features wouldn't actually drive sales.
         | I wonder if the idea is to vend digital products? Drive traffic
         | to nearby physical stores through some kind of targeted digital
         | coupon? Has anyone seen this kind of thing in the wild?
        
           | rob74 wrote:
           | Wow... the whole point of a vending machine is to get a soda
           | when you want to have a soda, if you wanted to have a soda
           | _later_ you could get it (usually a lot cheaper) at a
           | supermarket? I hope there 's at least a warning message where
           | you can abort your purchase before you get the "voucher"
           | instead of the actual product?
        
             | bombcar wrote:
             | The only thing that makes sense is referring you to a
             | nearby similar machine.
             | 
             | But even that is madness.
             | 
             | I think the era of vending machine is mostly over, but
             | nobody is admitting it.
        
               | vvvvvvvvvvvv wrote:
               | > I think the era of vending machine is mostly over, but
               | nobody is admitting it.
               | 
               | Why? Aren't they more practical than ever?
        
           | tjoff wrote:
           | Maybe it's nothing but a scam?
           | 
           | Place it somewhere where there are enough people that haven't
           | tried it before and trick them into buying something they
           | don't want. No one will ever use it more than once.
        
             | jowea wrote:
             | You're getting a soda's worth of money from every person
             | who is tricked, and some will notice the trick before it
             | happens or hear about it. I'm guessing it's not worth the
             | price of the machine, tech, install costs and opportunity
             | costs of a normal vending machine.
        
               | bombcar wrote:
               | The real scam is the ones that require you to load a card
               | instead of using them directly. Usually seen at newer
               | laundromats and such - arcades, too.
               | 
               | The most scammy make it so you can only load the card in
               | multiples of ten but the machines all cost prime amounts.
        
               | kjkjadksj wrote:
               | All the scooter companies are trying that load by $5 and
               | $10 thing now. Squeezing the last few drops from the
               | stone I guess
        
           | gumby wrote:
           | Can't believe they missed the opportunity to have the non-
           | present purchase represented by an NFT. A buzzword overlooked
           | by Marketing!
        
           | StanislavPetrov wrote:
           | >> "Customizable UI design - Product selection can be
           | extended to include products not physically in the machine.
           | Consumers can store them in Invenda Wallet [a mobile app] and
           | redeem them somewhere else."
           | 
           | Speaking only for myself, this would not be long-term
           | profitable for the vending machine company, as the cost of
           | them fixing the boot-sized hole in the machine would be far
           | higher than the $2 they stole from me.
        
         | red_admiral wrote:
         | Detecting "gender" by facial recognition on a 21st century uni
         | campus in the USA ... what could _possibly_ go wrong and cause
         | a massive media meltdown?
        
           | thebruce87m wrote:
           | Needs a TSA full body scanner to get the real demographics of
           | drink sales.
        
             | justsomehnguy wrote:
             | You just assumed someone's gender by the form of their
             | genitals.
             | 
             | /s but...
        
         | RockRobotRock wrote:
         | In Japan, facial recognition vending machines have been used to
         | make product recommendations and collect statisics since 2010:
         | 
         | https://www.youtube.com/watch?v=S2hwnGrn3go
        
         | ssss11 wrote:
         | Oh my god I can't buy a mars bar without the world trying to
         | send me targeted ads
        
       | heads wrote:
       | I'm sure this is real but just for fun I'm entertaining the idea
       | that someone is trolling -- either with a fun dialog title or the
       | app name.
       | 
       | I worked at a company in the late 2000s that moved to an office
       | with automatic urinals. These were fairly novel at the time and
       | had a matte black plastic unit with a flush handle that also had
       | a shiny window made of dark, IR transparent plastic. It was
       | clearly some kind of proximity sensor for the autoflush but some
       | joker made an official "do not touch the cameras" sign that wound
       | a few people up.
        
       | hn_throwaway_99 wrote:
       | I know the HN guidelines say not to comment that someone hasn't
       | read the article, but the comments section can be a little
       | useless when literally all of the top comments I see are from
       | posters who appear not to have read the article.
       | 
       | In summary (and, in fairness, these technical details are pretty
       | far down the article):
       | 
       | > The machines are owned by MARS and the manufacturer is Invenda.
       | 
       | > MARS did not respond to requests for comment from CTV.
       | 
       | > Invenda also did not respond to CTV's requests for comment but
       | told Stanley in an email "the demographic detection software
       | integrated into the smart vending machine operates entirely
       | locally."
       | 
       | > "It does not engage in storage, communication, or transmission
       | of any imagery or personally identifiable information," it
       | continued.
       | 
       | > According to Invenda's website, the Smart Vending Machines can
       | detect the presence of a person, their estimated age and gender.
       | The website said the "software conducts local processing of
       | digital image maps derived from the USB optical sensor in real-
       | time, without storing such data on permanent memory mediums or
       | transmitting it over the Internet to the Cloud."
        
         | moi2388 wrote:
         | Yes, the actual image data doesn't get sent, but all the
         | information gained from said image data does.
        
         | jjav wrote:
         | > The website said the "software conducts local processing of
         | digital image maps derived from the USB optical sensor in real-
         | time, without storing such data on permanent memory mediums or
         | transmitting it over the Internet to the Cloud."
         | 
         | The most important thing to keep in mind about clauses like
         | this is that at any time it's only one software update away
         | from changing the behavior and suddenly starting to send
         | everything. You'd never know. (And: That point in time may be
         | in the past.)
        
           | ourmandave wrote:
           | By purchasing this candy bar, you agree to our updated Terms
           | of Service.
        
             | bombcar wrote:
             | Please drink verification can.
        
         | Eddy_Viscosity2 wrote:
         | > "It does not engage in storage, communication, or
         | transmission of any imagery or personally identifiable
         | information,"
         | 
         | Probably bullshit.
         | 
         | Firstly, "personally identifiable information" is usually
         | defined very specifically, like 'we didn't record their social
         | security number'.
         | 
         | Secondly, they send a bunch of information extracted from the
         | image and they probably store the raw images on the machines
         | which are then manually extracted at some point. Like
         | photocopier that store a scan of everything put on the bed in
         | its own hard-drive.
        
           | Cheer2171 wrote:
           | An image of a face is literally personally identifiable
           | information. A face is a unique identifier.
        
             | Eddy_Viscosity2 wrote:
             | This should be an obvious truth. But people who install
             | secret facial recognition in vending machines are also
             | likely to be the type of people would exclude face images
             | from their definition of PII.
        
             | jsjohnst wrote:
             | > A face is a unique identifier.
             | 
             | Guess you've never heard of twins?
        
               | skydhash wrote:
               | > Guess you've never heard of twins?
               | 
               | Guess you've never heard of names? Or date of birth?
               | Personal doesn't mean unique.
        
               | mapreduce wrote:
               | >>> A face is a unique identifier.
               | 
               | >> Guess you've never heard of twins?
               | 
               | > Guess you've never heard of names? Or date of birth?
               | Personal doesn't mean unique.
               | 
               | Your parent commenter is contesting the "A face is a
               | unique identifier" part. They are not contesting "A face
               | is personal". Of course face should be PII but at the
               | same time it is not a unique identifier, so your parent
               | commenter is correct and you are correct too. But you are
               | replying to an objection that was never made.
        
               | jsjohnst wrote:
               | I quoted the exact part I was commenting on, maybe you
               | missed that?
        
         | kibwen wrote:
         | What on Earth has ever given you the idea that companies should
         | ever be trusted to tell the truth when money is involved?
        
           | hn_throwaway_99 wrote:
           | What on Earth has ever given you the idea that I believe
           | companies should be trusted in this regard?
           | 
           | I just quoted the most relevant technical details of what is
           | actually presented in the article given that so much of the
           | initial commentary when I first saw this post were from
           | people who clearly hadn't read the article.
        
       | notRobot wrote:
       | I hate that with time there is just going to be more and more
       | covert non-consentual facial recognition everywhere. It should be
       | outlawed, but obviously that does not align with the interests of
       | the powerful so it'll never happen.
        
         | stainablesteel wrote:
         | there's a lot of roads all leading to the same place, there
         | needs to be a constitutional amendment about the right to own
         | your own data, and if someone collects it from you they need to
         | pay you to collect it, and you should receive a tax on any
         | transaction where its sold
         | 
         | at least that's my suggestion
         | 
         | if people collected my information and sent me a check in the
         | mail every month for a decent amount, i might not be so
         | annoyed.
        
         | Nihilartikel wrote:
         | I'm looking forward to a growing culture of mask wearing in
         | public spaces.
         | 
         | It worked in Venice, and what a fine method of self expression!
        
       | EMCymatics wrote:
       | Worked at a place that put your last four of your ssn for the
       | vending machine. I really hated that.
        
         | hexo wrote:
         | ELI5 please
        
           | bombcar wrote:
           | Some places (colleges were very bad about this) would use
           | your SSN as both an ID and a password - so to buy at the
           | cafeteria you'd swipe your student ID and your PIN was the
           | last four of your social.
           | 
           | Some workplaces did it too. It's mostly gone now, but pieces
           | still remain.
        
             | oefrha wrote:
             | Given that many college students don't even have SSNs
             | (international students have no reason to get one until
             | they want to work somewhere), this makes zero sense. What
             | college does this?
        
               | bombcar wrote:
               | It was standard 20-30 years ago. International students
               | would be "assigned" some number that may or may not
               | overlap with an actual SSN.
               | 
               | Shit was wack, yo.
        
       | c22 wrote:
       | I'm pretty sure many big box places like Home Depot and Walmart
       | are using _actual_ facial recognition on everyone who is in or
       | near any of their stores. This vending machine sounds pretty
       | benign by comparison.
        
         | jjav wrote:
         | Just because something can be worse, does not make a bad thing
         | benign.
        
           | c22 wrote:
           | _By comparison..._
           | 
           | That is to say, my comment was meant to _inform_ the
           | concerned reader about other dastardly actors, not to excuse
           | the behavior of the vending machine. (Not sure I have the
           | authority even to make such an excuse.)
        
             | fragmede wrote:
             | But you phrased it in such a way that downplayed the
             | vending machine doing it, the three reaction you got, which
             | implies there's a different wording that would have gotten
             | your point across better.
        
               | c22 wrote:
               | Perhaps, but one of the rules of this forum is to apply
               | the most charitable reading of comments, so I don't
               | always try that hard to craft perfect responses.
        
       | neilv wrote:
       | > _The website said the "software conducts local processing of
       | digital image maps derived from the USB optical sensor in real-
       | time,_
       | 
       | Is the "USB optical sensor" really a _hidden camera_ , and
       | "digital image maps" is _images from the hidden camera_?
       | 
       | If so, then are they also being weaselly in the rest of the
       | sentence?
       | 
       | > _without storing such data on permanent memory mediums or
       | transmitting it over the Internet to the Cloud."_
        
         | zoky wrote:
         | It's probably something like Apple's Face ID sensor, which is a
         | "camera" in the strict sense of the word but it captures a
         | depth map rather than an image. I'm willing to believe that
         | they aren't transmitting images or even raw depth maps over the
         | Internet (for one thing, it would be a lot of data and it's
         | hard to conceive of what the use of such data would be), but
         | they are almost certainly attempting to correlate demographic
         | information, or possibly even individual users, with specific
         | purchasing patterns.
        
           | kevin_thibedeau wrote:
           | They don't have to transmit images. It's enough to generate a
           | unique hash that can track your activity in the presence of
           | the panopticons. Sweeten the deal even more by capturing your
           | IMSI for future reference.
        
           | SuperNinKenDo wrote:
           | You don't need to transmit anything over the wire, someone
           | has to restock the things. Unclear what the relationship is
           | there.
        
       | nusl wrote:
       | I wonder where the line in the sand exists for what people feel
       | is "okay" tracking and "not okay" tracking. Here it seems to be
       | that almost universally, the students dislike the facial
       | recognition. Many folks I've spoken to otherwise don't care about
       | being tracked online. I suppose people are more sensitive to
       | being tracked when it transitions into the real world and becomes
       | more "real."
        
         | giarc wrote:
         | I don't mind being targeted online since it changes the ads I
         | see from "Acai berry smoothies" to "beach vacations". Something
         | I am not interested in, to something I am interested in (due to
         | browsing history). That makes my experience better and I
         | understand the trade off while using a free product (Google
         | Maps, Facebook etc etc).
         | 
         | However, the difference in this case is that the vending
         | company (or someone along the chain) is using it to serve
         | demographic ads to the customer of the vending machine. I still
         | have to pay for the product and it's not changing non targeted
         | ads to targeted ads (there were no ads before). I'm sure they
         | aren't passing along some of the ad revenue to me since there's
         | no competition (I'm sure all vending machines in the area are
         | owned by the same company). So this is just a source of extra
         | revenue for the company and serves no purpose to the user.
        
           | nusl wrote:
           | All right. I try my best to keep my adverts as random as
           | possible(if they appear at all), since somehow it feels like
           | I'm being passively influenced by viewing the same sort of
           | adverts suggesting I buy stuff repeatedly.
           | 
           | The way they're sticking ads on everything with or without
           | tracking is pretty annoying. I hope they lose money with the
           | tech they had to dev and install vs ad returns.
        
           | mixmastamyk wrote:
           | Interesting. Instead I block most ads (the most unethical
           | ones, if I can discern that), problem solved.
        
         | KMnO4 wrote:
         | There's an implied consent. I _know_ that creating a Gmail
         | account means that Google has access to all my emails. By using
         | Gmail, I'm relatively aware that they're building an ad profile
         | on me, and I implicitly consent to that.
         | 
         | But if I found out they're collecting the bloodwork pdfs my
         | doctor sends and selling them to insurance companies, that
         | would be objectively beyond any reasonable consent.
         | 
         | If you're selling me M&Ms, I have a very very low tolerance for
         | what I consider appropriate data collection.
        
           | nusl wrote:
           | You know, though I am not sure of how well-known it is
           | outside of tech circles.
           | 
           | I agree with the second point. Facial recognition for
           | demographic stats seems kinda reasonable if it's anonymised
           | properly, but people don't like their photo being taken
           | without knowledge of it.
        
       | russellbeattie wrote:
       | As multimodal AI becomes more prevalent and commercial AI
       | attendants become the dominant user interface, there's going to
       | be a basic expectation of object, gesture and facial recognition.
       | 
       | "Welcome back to McDonald's, Mr. Beattie, would you like your
       | usual?" _Nods head and grunts while sending text_ "Very good.
       | I'll charge your card on record and send a notification when your
       | meal is ready. Thank you!"
       | 
       | This will all require an integrated camera and microphone, and
       | maybe other sensors as well. All turned on 24/7. This isn't
       | science fiction, it's just a few years away from every day
       | reality.
       | 
       | So, in other words, get used to it.
        
         | Nullabillity wrote:
         | That's assuming _a lot_ of givens.
        
       | antfarm wrote:
       | That's not a camera, it's a _Demographic Sensor(tm)_.
        
         | ale42 wrote:
         | In that case I want the Sensor(tm) to be physically unable to
         | send out actual images to the computer that handles the vending
         | machine, so no software update can actually start doing
         | something else than they claim it to do originally.
        
           | antfarm wrote:
           | I wouldn't even want them to use my biometric data or even
           | turn on the camera at all without asking for my consent.
           | 
           | And in that case my answer would be a decisive NO.
        
       | kypro wrote:
       | Isn't facial recognition wide spread in the US yet?
       | 
       | In the UK we're already using it everywhere. Most stores and
       | checkout systems have it. It's used in CCTV across the country.
       | It's used by police to identify protestors. Schools in my area
       | even install spyware on kids phones to monitor them and their
       | families.
       | 
       | I can't imagine anyone would mind having being identified by a
       | vending machine here lol... What's the risk?
        
         | fifteen1506 wrote:
         | This isn't a noisy adult snitching to whoever walks by what you
         | bought.
         | 
         | This is a info collector which potentially disseminates
         | information across the world, to sell better ads.
         | 
         | Meanwhile, categories of you are being made. Do you buy a soda
         | every friday at 05:00? "Party Animal".
         | 
         | Or not. Who knows. Maybe they just spend the extra dollars on
         | the software and camera because they really do want to lose
         | money on it.
        
         | scohesc wrote:
         | I knew the UK was going sharply downhill with the surveillance
         | state nonsense, but that far already?
         | 
         | Wow - I have even more respect for the people who risk their
         | lives to damage and tear down government surveillance cameras
         | for the common good.
        
           | kypro wrote:
           | People here don't care.
           | 
           | When I read the story that schools in my area had been
           | installing spyware on students phones I assumed it was some
           | kind of isolated thing. But my GF works in schools so I asked
           | her if she knew of this app and she was like, "oh yeah, all
           | the kids have it".
           | 
           | I found this utterly insane but she seemed to think it was a
           | good thing if it could be used to protect kids. And I guess I
           | get the argument, but you could say the same thing about the
           | government installing CCTV in everyone's homes... You need to
           | draw lines, especially when there's an expectation of
           | privacy.
           | 
           | This is my concern with facial recognition in shops too. If I
           | go into a shop I expect people to see my face, so a simple
           | CCTV system seems fine. I even expect people who know me
           | might recognise who I am, so again, if a human being I've
           | interacted with before identifies me on the CCTV system I'm
           | okay with this. What I don't think people expect is to be
           | identified by some automated national biometric system which
           | checks to see if you've ever stolen anything before so it can
           | alert security, while also trying to understand your emotions
           | and individual purchasing habits.
           | 
           | I used to work for a large highstreet retail org and was
           | literally pitched on a system which could identify our
           | customers and tell us how they feel about their shopping
           | experience and their shopping habits.
           | 
           | But like I say, no one cares. I've spoken about this with
           | people so often and they act like I'm some kind of privacy
           | lunatic. That said, people here get very animated if someone
           | can access data they've personally shared to Facebook and
           | made publicly available.
        
             | zilti wrote:
             | Some people choose to blindly trust the government and
             | decide whatever it does is for the best and has no
             | downsides. To quote someone I asked (unsuccessfully) for a
             | referendum signature against a surveillance law, "If I
             | can't trust the government anymore, then who can I trust?"
        
       | bborud wrote:
       | Nothing a bit of superglue can't fix.
        
       | rpaddock wrote:
       | In 2018 Renesas had a "Facial Expression Kit Giveaway" contest
       | and I was one of the winners. It was the "RZ Omron Facial
       | Expression Kit giveaway". RZ being one of their newer, at the
       | time, Micro lines. I had to sign an affidavit to get my prize,
       | which I did. Never did use it and it eventually went to a local
       | Hamfest. Their example code was a vending machine.
       | 
       | This is the only related item I could find today:
       | 
       | "OMRON Develops Real-Time Facial Expression Estimation
       | Technology"
       | 
       | https://www.omron.com/media/press/2012/10/e1023.html
        
       | SuperNinKenDo wrote:
       | This stuff drives me mental, but the article ends up not being
       | quite the black pill it could be. Nice to see students fighting
       | back at the grassroots, the University (hopefully) acting, and
       | people feeling enpowered to do something under the law.
       | 
       | We have to keep pushing for this stuff to become less and less
       | normalised, and also for penalties to become more and more
       | serious. When that happens, people will continue to feel more
       | enpowered to fight this stuff. We should also make sure laws are
       | clear that people have the right to "vandalise" such devices. In
       | my opinion taking a bat to one of these things should at least be
       | defensible in court.
        
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