[HN Gopher] Peppermint: Open Source Helpdesk Solution
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       Peppermint: Open Source Helpdesk Solution
        
       Author : thunderbong
       Score  : 23 points
       Date   : 2024-01-31 17:42 UTC (5 hours ago)
        
 (HTM) web link (peppermint.sh)
 (TXT) w3m dump (peppermint.sh)
        
       | starkparker wrote:
       | Is it just me or are most of the table of contents and nav links
       | in the documentation not working? Like the sidebar ToC on
       | https://docs.peppermint.sh/docker has a bunch of list items with
       | anchor tags lacking hrefs. The "Tickets >" nav link at the bottom
       | is the same.
       | 
       | Are there actual docs?
        
         | atentaten wrote:
         | It's not you, the anchor tags lack an href attribute.
        
           | rekabis wrote:
           | > the anchor tags lack an href attribute.
           | 
           | If they fail at building their own website, I wonder how
           | their product has suffered.
        
       | RedShift1 wrote:
       | When I try to click the Youtube links, I just get scrolled to the
       | top of the page.
        
       | beastcoast wrote:
       | The site doesn't do a good job of explaining what this is,
       | precisely. It has several typos ("mailbox's", "corprate"). The
       | "costco (sic) of helpdesk software" - what does that even mean?
       | What's unique about this solution compared to other solutions on
       | the market - why would I use this?
       | 
       | The "get started" button just takes to documentation about how to
       | install it, but why would I click that without knowing what it
       | is? The documentation is also broken, as mentioned.
       | 
       | Is Peppermint labs a business, or is this a community project?
       | https://peppermint.sh - why the .sh TLD? Is this related to shell
       | scripts? The GitHub page (https://github.com/Peppermint-
       | Lab/peppermint) links to "buy me a coffee"
        
         | KennyBlanken wrote:
         | To be fair, about 95% of open source projects fail to
         | adequately explain what problem they're solving that other open
         | source projects don't, what niche they're filling, etc. Or even
         | attempt to objectively present why someone might use their
         | software over another open source project and vise-versa.
         | 
         | Half the time it's not much more than "I didn't like the
         | language that other thing was written in."
        
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       (page generated 2024-01-31 23:01 UTC)