[HN Gopher] Winning over hearts and minds work: ADKAR my favorit...
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       Winning over hearts and minds work: ADKAR my favorite change
       management approach
        
       Author : krawczstef
       Score  : 27 points
       Date   : 2023-12-19 20:28 UTC (1 days ago)
        
 (HTM) web link (blog.dagworks.io)
 (TXT) w3m dump (blog.dagworks.io)
        
       | krawczstef wrote:
       | Author here, happy to answer questions/criticism.
       | 
       | Otherwise if it's more cathartic, feel free to post stories of
       | how you've seen/lived through a change management process... good
       | or bad.
        
         | rzzzt wrote:
         | What does "Awanesss", "Kaniolige" and "an Refovation" mean on
         | the first image?
        
           | krawczstef wrote:
           | that's DALLE3 trying to write words and not succeeding. I
           | used the intro paragraph as text and asked it to make an
           | image for the post :)
        
       | skywhopper wrote:
       | "better practices like MLOps, LLMOps"
       | 
       | Umm, what do these practices entail exactly? MLOps I can guess,
       | but I think is probably of questionable utility, and certainly
       | not a mature enough practice to outright assume it's "better"
       | than existing practices.
       | 
       | LLMops I hadn't heard of, but it sounds like a really bad idea.
        
         | CharlesW wrote:
         | "What Is LLMOps?" https://www.databricks.com/glossary/llmops
        
           | cloakedcode wrote:
           | I was equally wary because I assumed a similarity to
           | "ChatOps" but, in fact, MLOps and LLMOps are about operating
           | ML/LLM services, not using them to automate ops.
        
         | krawczstef wrote:
         | Here's a reasonable post by nvidia that can help put the terms
         | in context (take it with a grain of salt given the marketing
         | overtones) https://developer.nvidia.com/blog/mastering-llm-
         | techniques-l... .
         | 
         | MLOps is akin to DevOps but takes into account getting machine
         | learning models to production and how to instill a process so
         | that you can iterate and avoid outages, etc.
        
       | asplake wrote:
       | > ADKAR, a mnemonic to help you run a change management process
       | by modeling what needs to happen to get someone to "change".
       | 
       | The arrogance of it! Without mentioning "overcoming resistance to
       | change", this smacks to me of that 1990's kind of thinking. Try
       | starting with what people actually want and what gets in the way
       | of that - you might be surprised.
       | 
       | Edit: Be aware that the organisational development (OD) community
       | has undergone significant change of its own since then. Check out
       | dialogic OD, generative change etc (Bushe, Marshak), also anthro-
       | complexity (Snowdon).
       | 
       | Traditional methods have their place ("technical challenges" in
       | the jargon - Heifetz) but for anything interesting, their track
       | record is woeful.
        
         | krawczstef wrote:
         | > Without mentioning "overcoming resistance to change"
         | 
         | Isn't that implied in getting someone to change?
         | 
         | > organisational development (OD) community
         | 
         | Could you explain how OD relates to change management? ChatGPT
         | says they have some overlap but they aren't the same thing --
         | and the post is about change management not organizational
         | development. So I'm confused by your comments :)
        
           | asplake wrote:
           | Yes, I very much took the resistance to change aspect as
           | implied.
           | 
           | The line between change management and OD is blurry, not
           | least because one is often used to achieve the other. That it
           | is so often misapplied perhaps explains my response. Not that
           | I take it back!
        
             | krawczstef wrote:
             | Fair enough! Thanks for explaining.
        
         | jph wrote:
         | ^ @asplake knows lots about this. He's literally written the
         | book on positive change management: "Agendashift: Outcome-
         | oriented change and continuous transformation". If you're at
         | all involved in organizational leadership, do yourself a favor
         | and read his book.
        
       | koliber wrote:
       | Thank you for sharing this acronym. For a while I was using the
       | concept of marketing awareness stages to foster change in my
       | engineering teams. In marketing people are either unaware,
       | problem-aware, solution-aware, product-aware, or fully aware.
       | ADKAR seems to map out similar phases. Will try it out.
        
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       (page generated 2023-12-20 23:01 UTC)