[HN Gopher] FTC investigating Adobe over making it too hard to c...
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FTC investigating Adobe over making it too hard to cancel
subscriptions
Author : CharlesW
Score : 20 points
Date : 2023-12-14 20:16 UTC (2 hours ago)
(HTM) web link (9to5mac.com)
(TXT) w3m dump (9to5mac.com)
| drooby wrote:
| Oh... glad to see. I just wrote a pissed off feedback message in
| their unsubscribe page last night.
|
| I accidentally signed up for a "yearly subscription that bills
| monthly"... I misread it and thought it was just a monthly
| subscription.. and get this.. if I cancel early I get billed the
| full yearly amount.... AND there is no way to turn off auto
| renew.. so now I have to set my own reminder at the end of year
| to cancel my subscription, and if I forget I need to pay for
| another "yearly subscription billed monthly".. that I cannot
| cancel without a fee.
|
| Abusive BullSh**
| crazygringo wrote:
| I don't get it.
|
| Why not just cancel now? You're paying for the whole year
| either way.
|
| I don't understand why you have to set a calendar reminder.
|
| Sorry if I'm missing a detail here.
| southernplaces7 wrote:
| You really can't just block them from that card and be done
| with it? Or switch payment methods to a card you can block and
| then simply not pay? Abusive bullshit indeed.
| stuaxo wrote:
| Depending on where you are based the law may give you a cooling
| off period during which you can cancel a subscription which
| overrides this.
| crazygringo wrote:
| So I just looked it up, and there's apparently a trick which
| lets you get out of your year-long contract, because you can
| change plans and then you have 14 days to cancel your new plan:
|
| https://prodesigntools.com/guide-to-change-cancel-creative-c...
|
| It _sucks_ to have to jump through hoops -- this is not
| defending Adobe in any way -- but hopefully it helps you
| personally?
|
| (I guess it's kind of like hotels that don't let you cancel the
| day before, but will allow you to change your date to 2 weeks
| in the future, and then you call back the next day to cancel
| that, and it's no problem because it's far enough out -- for
| anyone unfamiliar with that trick.)
| mustacheemperor wrote:
| I just found myself in this exact situation today. I picked up
| "a month" of Illustrator a couple months ago for a few tasks
| and went to cancel it today, only to discover that after paying
| for two months I will be billed close to $100 for canceling.
| The UI included a nice lecture about how Adobe had generously
| given me a _significant_ discount in return for the annual
| commitment I have no recollection of making.
|
| Pretty sad, to see the tech company that put the cool symbology
| puzzle on corporate hq many years ago now applying their
| innovative efforts to devising ever-more effective anti-
| patterns. Somebody must have gotten a nice bonus for creating
| this revenue stream.
| qclibre22 wrote:
| I think Congress should pass a law that if you send a registered
| letter to the legal department of these e-commerce companies with
| your name, address and credit card number with an order to drop
| the service then they have to process it and cancel your
| "subscription". Companies would be required to print out the
| address of their legal department on the ordering page and sign-
| up page. Right now if you complain to your credit card company
| they won'thelp you and will refer you to the company which won't
| help you.
| thfuran wrote:
| That's too milquetoast to even be half assed. You must be able
| to unsubscribe by whatever mediums you can subscribe by and do
| so without any bullshit dark patterns trying to trick you into
| not unsubscribing.
| j7ake wrote:
| Adobe subscriptions are ridiculous. I only wanted to use it for
| one month. Ended up paying for a year.
|
| Figma has been much more pleasant. I fear the worst now that
| Adobe bought Figma.
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(page generated 2023-12-14 23:01 UTC)