[HN Gopher] Hello, stranger - Talking to random people
       ___________________________________________________________________
        
       Hello, stranger - Talking to random people
        
       Author : willemlaurentz
       Score  : 67 points
       Date   : 2023-11-14 13:36 UTC (9 hours ago)
        
 (HTM) web link (willem.com)
 (TXT) w3m dump (willem.com)
        
       | willemlaurentz wrote:
       | While enjoying my fresh wok lunch in Amsterdam, I noticed
       | something odd: other folks coming in for something to eat ignored
       | the person standing at the counter, preferring to order through a
       | digital kiosk. The crazy thing about this? They are just
       | centimetres apart!
       | 
       | In fact, they are so close that the staff member peeks at the
       | display to get a head start on picking the right vegetables - all
       | without any words spoken. Now, I get it: modern technology allows
       | us to be more efficient, but I think I might be witnessing
       | something deeper: we prefer not to talk to each other anymore.
       | 
       | I decided to dive into this and do a little experiment: talk
       | (more often) to strangers.
       | 
       | I made this blog post to tell you about it, give it a try!
        
         | jjice wrote:
         | On that specific example, I have a drugstore near my home that
         | I go to regularly for miscellaneous things. There are one or
         | two humans at checkouts, and two self checkouts. The self
         | checkout is almost always (with the only exception being
         | someone who hasn't used the machine before) much faster. I'm
         | talking like half or a third the time to use.
         | 
         | Same with the grocery stores near me. Nothing wrong with the
         | cashiers, but it's just so much faster to checkout for myself.
         | I've found the same at restaurants as well. I get full
         | exploration of the options at a kiosk, kind of like the
         | benefits of a GUI vs TUI interface. The menu rarely has all the
         | options (at least around me).
        
         | AlecSchueler wrote:
         | I talk to strangers all the time. I'm from abroad and agree
         | that it's a pity here in the Netherlands that it's not more
         | common or accepted.
         | 
         | But I still prefer digital kiosks. It gives me more time to go
         | over the menu and compare the prices of different combinations,
         | discover more options, and I can give more exact instructions
         | about how I need it to be prepared etc.
         | 
         | Talking to strangers is fantastic but the meaningful difference
         | between given your Big Mac order to a human rather than a
         | screen is minimal.
        
           | AnimalMuppet wrote:
           | The screen _never_ smiles. It never makes eye contact.
           | Sometimes the people do.
        
             | AlecSchueler wrote:
             | I understand that but I speak with many other smiling eye
             | contracting people throughout the day who also converse
             | with me and get to know me outside of my wedding no cheese
             | on my burger.
             | 
             | Like I say it's great to meet new people and to build human
             | connection in your life. I'm just not convinced that
             | avoiding order screens is the thing to focus on for
             | achieving that goal.
        
         | petercooper wrote:
         | _I think I might be witnessing something deeper: we prefer not
         | to talk to each other anymore._
         | 
         | I'm happy to smalltalk with strangers, but I use the machines
         | as I hate _ambiguity_. I often had orders misheard or
         | misunderstood and prefer to explicitly select and see what I
         | want in an unambiguous way, if I can.
         | 
         | Even with something as a single drink this can become a
         | problem.. a _venti soy mocha frappuccino with vegan whipped
         | cream_ or whatever, let alone when you might have _several_
         | people 's orders to make at once and not mess up.
         | 
         | Talking to strangers _is_ great fun, and the ambiguity there
         | can make it more so! Relaying and verifying precise information
         | to a stranger? Not fun.
        
           | throwaway290 wrote:
           | > I'm happy to smalltalk with strangers, but I use the
           | machines as I hate ambiguity.
           | 
           | Yeah, I admire the patience of people who have the
           | energy/patience/motivation to overcome misunderstanding with
           | other people.
           | 
           | I also dislike all sorts of ML/AI/algo features for similar
           | reasons, when it pretends to be a machine but is vague like
           | human (or worse) it's the worst.
        
         | rambambram wrote:
         | In the supermarket it's 50/50 for me, sometimes the selfscan
         | checkout, other times I put my groceries on the conveyor belt.
         | On the way to the supermarket though, I made a habit of
         | smiling, greeting and eye contact with everybody I encounter.
         | It always adds something extra to the day, greeting a stranger
         | and having a short connection. Always. I had to practice a bit,
         | because not getting any acknowledgement back might feel as a
         | discard at first. Not anymore.
         | 
         | BTW, do you see any difference between Amsterdam and Limburg?
        
           | willemlaurentz wrote:
           | Here in Limburg folks speak in their own dialect. They
           | immediately hear that I am "not one of them" (although I
           | understand their language well). Sometimes that's an
           | advantage (as it invokes curiosity), but moreover they'll
           | treat you with a little more "distance"; I often feel an
           | outsider here.
           | 
           | In Amsterdam it greatly differs per area. My office is
           | located in Amsterdam-Zuidoost where a lot of different
           | cultures mix and mingle. In that neighbourhood I feel
           | particularly 'free' to talk to strangers. My experience may
           | be biased however as I know these folks a little better
           | because of my work as volunteer in Amsterdam Venserpolder
           | (another post on that can be found here:
           | http://willem.com/blog/volunteer).
           | 
           | I try to balance it, like yourself. It also depends on my
           | 'mood and energy', with two young kids I sometimes don't have
           | the "power" to engage in talking to strangers - but when I
           | do, it is often very rewarding.
        
         | arp242 wrote:
         | > we prefer not to talk to each other anymore
         | 
         | The "we" here being "The Dutch". Pretty much everywhere (other
         | than Eastern Europe maybe) is it easier to talk to random
         | strangers. I've also never seen any place where it's more
         | socially accepted to be a complete dickhead to strangers (other
         | than locals in overcrowded tourists destinations, but that's a
         | special case). After spending a few years abroad I found it
         | absolutely shocking.
        
         | hospitalJail wrote:
         | > I noticed something odd: other folks coming in for something
         | to eat ignored the person standing at the counter, preferring
         | to order through a digital kiosk. The crazy thing about this?
         | 
         | This reduces costs by reducing man hours. This increases
         | communication since you are not playing telephone.
         | 
         | Literally everyone wins.
         | 
         | Wouldn't you rather spend the 20 seconds talking to your buddy
         | or 20 seconds asking where to put the credit card?
        
       | xigoi wrote:
       | I use self-checkouts whenever possible because most cashiers
       | don't like the job and probably want to interact with as few
       | people as possible, so I'm hopefully making their life a little
       | bit better. Also, I can check that the prices are correct instead
       | of being socially pressured into paying and leaving as fast as
       | possible.
        
         | omgsean wrote:
         | >I use self-checkouts whenever possible because most cashiers
         | don't like the job and probably want to interact with as few
         | people as possible
         | 
         | I don't know if that's really the case. When I worked retail I
         | mostly really liked chatting with customers.
        
           | polygamous_bat wrote:
           | I seem to have seen the opposite recently, possibly because
           | the cost of living has gone up significantly faster than the
           | wages for low-end jobs.
        
           | rc5150 wrote:
           | I too worked retail and dreaded having another interaction of
           | forced/fake pleasantries, pretending to give a damn about
           | what the customer wanted. Give me a digitized interaction or
           | give me death.
        
           | pnathan wrote:
           | I worked retail many years ago. I found the required fake
           | cheer rather horrid. I was good at it, and every now and then
           | I'd have an interesting chat. But I prioritized moving people
           | through _fast_, because they didn't come to chat with me,
           | they came to buy their stuff.
        
             | Kye wrote:
             | It might depend on the store. I used to get stuck behind
             | cashiers and customers who obviously knew each other and
             | would get into long conversations while I stood there
             | waiting.
        
         | rokkitmensch wrote:
         | Comrade, I use self-checkout to undermine Accenture business
         | case for firing checkers and to fight back against unpricipled
         | capitalist dogs' greedflation.
        
         | pengaru wrote:
         | Dude, they like the job a whole lot more than no income at all.
         | Which is the direction you're cooperating with pushing things
         | by using self checkout lanes.
        
         | emodendroket wrote:
         | For me it's because I love hearing "unscanned item in the
         | bagging area" fifty times before the machine locks me out and
         | an employee has to help me after all.
        
         | TeMPOraL wrote:
         | My experience is entirely opposite. I much prefer to go to
         | cashier, because they're easily 2-5x as fast as me, which isn't
         | surprising because they literally scan barcodes for a living.
         | On top of me-being-non-specialist penalty, self-checkout
         | machines also slow down the scanning process, as you need to
         | wait up to few seconds for the scale to stabilize.
         | 
         | Now, neither self-checkout nor human register display some
         | discounts, because they're using the same system, and the
         | system applies those discounts at the end. But here's a thing:
         | I can ask about promotions and prices while the cashier is
         | scanning. Also, if I realize after paying that something is
         | wrong, I can immediately dispute it with the cashier, instead
         | of waiting for the employee to maybe come in the next 5 minutes
         | (they're probably on the other side of the store, busy
         | unloading some boxes).
         | 
         | As for the pressure, I personally feel much more pressure
         | coming from an unyielding machine than from a human.
        
       | n4r9 wrote:
       | > Even a short and simple conversation can make you feel good.
       | 
       | I think when people prefer to use a digital kiosk, it's sometimes
       | because they have had negative experiences of conversations with
       | service staff. For example, a staff member might give you a funny
       | look if you order something weird, hurry you along if you're
       | pausing a lot, or force you to say "no" when they offer extras. I
       | know that's where my mind goes! Of course short conversations can
       | - and often do - make you feel good, we as humans are not great
       | at focusing on that.
        
         | nlowell wrote:
         | It's sad for me to admit this but I find online ordering
         | especially for fast food in my area is a much better experience
         | because it standardizes the presentation of the order details
         | for the cashier. When I speak to a human being however I often
         | run into language barriers immediately, and as a result my
         | orders get screwed up more often.
        
           | haswell wrote:
           | The other side of this coin is that many people take
           | _forever_ at the digital kiosk. If there aren't enough kiosks
           | and the location is a busy one, I'll actively avoid that
           | place.
           | 
           | I might as well figure out how to use their website/app at
           | that point.
           | 
           | But all of this leads us further down the path of
           | abstracting/hiding the reality of the purchasing decisions we
           | make. I can't help but feel this all chips away at our
           | collective humanity.
        
             | BeetleB wrote:
             | You've never been stuck in a line where the guy at the
             | front is spending forever?
        
             | dheera wrote:
             | Yeah a new amazing matcha drink/ice cream place opened at
             | my area. There is always a long line out the door, so I
             | went there to check it out. It was amazing, but the real
             | reason for the long line is that the kiosk wanted an SMS
             | confirmation to place the order.
             | 
             | There was a very tiny "skip" button but most people ahead
             | of me probably didn't see it.
        
         | JohnFen wrote:
         | That could be.
         | 
         | Personally, I detest using digital kiosks and strongly prefer
         | placing my order with a human, even if your examples happen.
         | 
         | I stopped going to a sandwich shop I used to visit nearly every
         | workday because they switched to a kiosk to place your sandwich
         | order.
        
           | AnimalMuppet wrote:
           | Did you tell them why?
           | 
           | If you want to stop kiosks, it's not enough for you to vote
           | with your feet. They need to know _why_ you voted with your
           | feet. And the place you switch _to_ also needs to know why.
        
             | Obscurity4340 wrote:
             | Tell them, tell them now!
        
             | JohnFen wrote:
             | I did, yes. I didn't switch to a new place because there's
             | a lack of eateries in the vicinity of my workplace. I just
             | started bringing my own lunch instead (which is probably
             | healthier!)
        
           | AlecSchueler wrote:
           | Is it really kiosk only? I've only ever seen kiosk as an
           | optional with staff at the counter ready to serve.
           | 
           | What do they do at that store if there's a failure on the
           | kiosk or they have to go down for maintenence etc?
           | 
           | Not doubting your story but even as someone who avoids places
           | without kiosks I find that a pretty drastic change.
        
           | dheera wrote:
           | I stopped going to a sandwich shop because they had QR codes
           | of their menu posted while lining up.
           | 
           | If you can print the QR code why can't you just print the
           | damn menu?
           | 
           | I hate mobile menus, 95% of them are hard to use, most have
           | jumpy scrolling where the thing you're looking at doesn't
           | stay put on the screen as the rest of the page loads
           | (goddamn, use "width" and "height" on your images...), some
           | even throw GDPR popups at you, all kinds of nonsense.
        
         | eloisant wrote:
         | Sadly the kiosk also forces you to tap the "no" button on the
         | screen for multiple extras. One screen at a time.
        
           | cortesoft wrote:
           | People don't get the same emotional response from saying no
           | to a screen that they do when saying no to a person.
        
             | barryrandall wrote:
             | The verbal equivalent of angrily stabbing the "no" button
             | would make you famous for all the wrong reasons.
        
             | JohnFen wrote:
             | I find it much more annoying with a machine than with a
             | person. With a person, I can shortcut the process. With a
             | machine, I can't.
        
               | AlecSchueler wrote:
               | That might be so on a psychological level the average
               | person will have a harder time saying no to the human and
               | avoiding the upsale. Clicking No a couple of times can be
               | annoying but so can leaving the store with product you
               | didn't want and the feeling you lost money you didn't
               | want to spend.
        
           | drivers99 wrote:
           | Even the manned checkouts require you to interact with a
           | payment terminal a lot of the time, often with multiple
           | questions to answer.
        
         | Osiris wrote:
         | I do it because the kids can't make up their minds and I don't
         | want to make everyone else wait while I beg the kids to say
         | what they want.
        
         | VancouverMan wrote:
         | At fast food restaurants in Canadian cities, I've found that
         | ordering using a kiosk is often the only way to place a
         | complete and correct order.
         | 
         | Due to Canada's immigration policies and economic policies,
         | retail and fast food jobs that used to be done by local high
         | school or college students are now often done by foreign-born
         | adults instead. Unfortunately, many of these staff have poor
         | English and/or French skills.
         | 
         | When ordering a meal verbally, miscommunications and
         | misunderstandings creep in far too easily, even for what used
         | to be simple and routine orders.
         | 
         | At first, I thought I was being unclear in some way, but more
         | and more I started noticing the same thing happening to other
         | people who were ordering before or after me. Communication
         | issues that just didn't exist before have become the norm.
         | 
         | Thanks to this and skyrocketing prices, I don't go to fast food
         | restaurants as often as I'd like to. If a place doesn't have a
         | kiosk for ordering, I'll just leave.
        
       | causality0 wrote:
       | I treat strangers like I want to be treated: ignore me unless you
       | have a reason to talk to me. I'm getting pretty sick and tired of
       | extroverts telling us we need to change because they think the
       | situations that make _them_ happy are the default and best way
       | for the world to be.
        
         | supertofu wrote:
         | This is a bit bluntly stated, but I agree wholeheartedly. I am
         | an introvert who enjoys social interaction occasionally, but it
         | must be meaningful in order not to be a draining experience.
         | 
         | I have often felt like the nectar for a hungry extravert to
         | feed on, and when they are done with me, it turns out they
         | never actually cared about ~me~; they just needed to feed on
         | the social interaction with me to gain energy for themselves. I
         | was just a means to an end for them.
         | 
         | As an introvert who craves meaningful connection, I have found
         | myself being used and drained by extraverts countless times. I
         | am as a consequence very wary of them.
        
           | willemlaurentz wrote:
           | > I have often felt like the nectar for a hungry extravert to
           | feed on, and when they are done with me, it turns out they
           | never actually cared about ~me~; they just needed to feed on
           | the social interaction with me to gain energy for themselves.
           | I was just a means to an end for them.
           | 
           | This is a striking metaphor! Although I do try to gauge
           | willingness to talk *before* actually engaging in a
           | conversation I will keep your comparison in mind. I don't
           | want to feed on anybody's nectar, so to speak. :-)
        
         | willemlaurentz wrote:
         | I am sorry if my post came over as if I wanted to tell you to
         | change; that is never my intention. Please be exactly as you
         | want to be.
         | 
         | Taking your feedback into account I will try to get this nuance
         | better in my writing, but please forgive me as I am "just an
         | amateur with a blog". :-)
        
       | tootie wrote:
       | I have existed since long before self-checkout or digital
       | ordering and have not ever connected with someone working at a
       | cash register or serving food.
        
         | wussboy wrote:
         | Maybe you're doing it wrong?
        
           | warkdarrior wrote:
           | Was I holding the cashier wrong?
        
         | codersfocus wrote:
         | It's because you see them as a cashier or a server, instead of
         | _a person working as_ a cashier or server.
         | 
         | There was some period of 6 months where for some reason (I
         | believe it was cause I was living overseas for 2 years in a
         | country without my native language, then returning back to
         | where I could finally talk again) I was very outgoing and
         | talkative.
         | 
         | It was glorious and I happily talked with everyone. Would crack
         | jokes at people as I passed them by on the street.
         | 
         | Unfortunately Philly beat the reserved "heads down" scowl I was
         | used to back into me.
        
           | tootie wrote:
           | I know they're people. I occasionally banter. It's just
           | pleasantries though. I don't remember any of them and I doubt
           | they remember me.
        
         | RamblingCTO wrote:
         | Well I did, especially on my vacation to the US. I connected
         | with almost anyone, especially in rural areas. Still cherishing
         | the memory of the dude I talked to for ages in the gas station
         | in the nowhere of Nevada. Or the place where I got the coffee
         | that had lots of police patches from all over the world
         | somewhere on the Route 66 in AZ.
        
       | 1123581321 wrote:
       | The employees and customers at a local convenience store have
       | figured this out. While the customer's using the kiosk, the
       | employee's restocking while keeping half an eye on the store.
       | Both are freed up mentally to chat, and people in line also feel
       | free to chat with the employee when it's not their turn because
       | they're not interrupting anything. It's pleasant.
        
       | julianeon wrote:
       | Even at home, we've switched to the "digital kiosk" strategy.
       | 
       | I'd put it this way: it is easier for a person who is preparing
       | something to cross things off a digital list, than do things any
       | other way.
       | 
       | So for example, if we need something from the supermarket, don't
       | tell me. Tell Alexa. Then when I'm in the supermarket, I'll
       | access the list and buy what's on there.
       | 
       | The digital version never forgets, and if the person making the
       | request is entering it themselves, it's never wrong. So it's the
       | best choice, really. Everything else isn't quite as good.
        
       | speg wrote:
       | While I do enjoy the digital kiosk for efficiency; they are
       | limited in what they can do.
       | 
       | Example from moments ago: my phone carrier is offering extra data
       | - but when I tried to add it to my account online it said it was
       | for new customers only.
       | 
       | I called customer service, asked politely and the agent was more
       | than happy to oblige.
       | 
       | Sometimes, especially in edge cases, having a human work around
       | the system on your behalf yields the most benefits.
        
       | renewiltord wrote:
       | Over-extrapolation imho. I strike up conversations, usually
       | successfully, in most places. But I prefer ordering digitally.
       | Better discovery, lower ambiguity, electronic upsell and tips are
       | easier to ignore.
        
       | cyco130 wrote:
       | > Even a short and simple conversation can make you feel good.
       | 
       | Well, for some, even a short and simple conversation can make
       | them feel bad.
        
         | timeagain wrote:
         | Founder: I have figured out a way to automate the interpersonal
         | interaction out of another core human experience!
         | 
         | VC: Well that woman was mean to me at Starbucks once... here's
         | $1B
        
       | WesolyKubeczek wrote:
       | While I thank you for this precious nugget of your worldview,
       | please let me interject for a moment to express my loathing for
       | the information contained therein, for I hate and despise it when
       | strangers feel entitled to slide into my comfort zone uninvited.
       | 
       | It never fails to astonish me how blind can extroverts be to the
       | fact that there exist people who don't find it at all refreshing
       | to have to talk to others all the time, and who find social
       | accessibility devices like self-checkout and self-service
       | liberating, especially since NCR rolled out a model of self-
       | checkout POS that is not a pitiful box of UX fuckness it used to
       | be. And no, we know how to be polite and most of the time we are.
       | We also talk to people in social settings where this is expected
       | of us. For example, a lengthy train journey where we cannot avoid
       | our comfort zone from being inadvertently invaded, can sure be
       | made better by conversation. However, I can't help but notice
       | that most of the time, strangers talking to me, if it's not their
       | job in their workplace, would like me to either join some cult or
       | buy something from them.
       | 
       | Needless to say, this makes me very wary of any such
       | conversation. Hope you enjoy your day.
        
         | willemlaurentz wrote:
         | And here we are, exchanging views on the subject, for which I
         | am sincerely grateful you took the effort to write your take on
         | "my precious nugget' (love the metaphor!)
         | 
         | Perhaps it is good to add that I do try to gauge other people's
         | willingness to talk _before_ making any move. It gets easier to
         | recognise and - this is something the author of the book noted
         | to - somehow other people that are willing to talk sort of
         | engage by themselves as if they recognise my willingness to
         | talk. I think this happens because of non-verbal clues we are
         | capable of picking up because of our evolution as species.
         | 
         | And I am sure you would signal as "do not disturb" on my
         | "stranger radar" - which I would absolutely respect diligently.
         | Happy day to you, too. :-)
        
       | curtisblaine wrote:
       | > Even a short and simple conversation can make you feel good.
       | 
       | Sometimes you need a short conversation, sometimes it's the last
       | thing you need. It's good to have the choice.
        
       | RobKohr wrote:
       | I love touch screen checkout for ordering fast food and wish I
       | could do it in the drive thru.
       | 
       | We are a family of 6 and each person has their particular wants
       | for an order. Too often when giving our order, things are not
       | entered in, and the order gets messed up.
       | 
       | With a digital entry I can quickly go through and pick things
       | out, and instead of two points of failure (cashier and kitchen)
       | only one place can mess the order up.
       | 
       | Even if it is just me, I know what I want, can quickly browse to
       | the thing I want every day, see other options I can take, and
       | checkout without waiting in line.
       | 
       | And I am an extreme extrovert, but I prefer not to foist my
       | disorder on those that are paid to interact with me.
        
         | eddieroger wrote:
         | McDonald's will let you start an order in the app and pick it
         | up at drive-thru, and for the times I get McD's, this has
         | become my preferred way of ordering. I don't have to explain my
         | substitutions and hope they're translated right. I don't have
         | to order in a specific way, or be prepared with my meal/drink
         | preference. I even get to prepay with ApplePay. It makes the
         | whole experience so much more pleasant for me.
        
           | eloisant wrote:
           | They also have a big TV screen next to the speaker so when
           | you ask them what they have on the menu they can simply show
           | you.
           | 
           | You can also see your order filling up so you can check it's
           | correct.
           | 
           | Honestly, McDonalds is not the best food but they really
           | nailed it on the convenience part.
        
       | wrboyce wrote:
       | My local supermarket in the UK (Booths) has just removed the
       | self-service tills from nearly all their stores because it had a
       | drastic impact on their customer satisfaction surveys, something
       | they pride themselves on.
        
       | badrabbit wrote:
       | Here I am longing for drones to replace grocery/food delivery
       | people to reduce stranger contact and OP is on a different vibe.
       | 
       | I would have agreed with you in the past, but the world changed
       | quite a bit. It's also probably not a new thing but people are
       | very mean, cruel, difficult, entitled,etc... we can still
       | collaborate when we must no matter what, even remotely.
       | 
       | Everything is recorded and everyone is politically extreme. Being
       | a victim is trendy and attention is the new gold.
       | 
       | As the saying goes (not that i fully agree): "Hell is other
       | people".
       | 
       | My humble opinion is that the root cause is a lack of legislation
       | to regulate tech and its effect on us, and that in turn is driven
       | by people used to the old world who don't have the stomach to
       | support uncomfortable changes. Ideologies need to adapt to
       | changing realities.
       | 
       | One example I can give you is that there is no longer a
       | consistent expectation of social etiquette and conduct. If the
       | person from the blog post ordering on the kiosk had a rude
       | experience for example, they can't just report it to a manager
       | unless they be called a karen, have a hostile recorded reaction
       | which might cost them their livelihood and relationships. Even if
       | they could report it, corrective action is no longer realistic in
       | today's world. And even if the interaction was pleasant for you,
       | you might get spit in your food if you unknowingly offended them.
       | Tap on a screen and you're all done, that's much better. Heck,
       | order it for delivery from home and they won't even see you and
       | get offended by your appearance!
       | 
       | We live in a world of half informed clever assholes and constant
       | animosity. It is genuinely a shock to find a decent real human
       | being.
        
       | dexwiz wrote:
       | I think he has a great point. Its crazy to me how much some have
       | withdrawn into their digital world. There is so much talk today
       | about understanding each other and unity, that it makes me wonder
       | how much of those calls are pure projection. Our personal bubbles
       | have crystalized into diamond shells, sound dampened by AirPods.
       | 
       | Talking to strangers carries risk. They could always say
       | something to makes you feel bad, or be physically threatening.
       | But like in all things in life, you have to be able to assess
       | risk. And taking small risks that may open doors is surely better
       | than never taking a risk ever.
       | 
       | Although I do disagree with asking questions like "Where are you
       | going?" Personal questions that reveal specific details like
       | location trigger many people's alarms. Its easier to talk about
       | something in the local environment where there is no asymmetric
       | information/power dynamic.
        
         | willemlaurentz wrote:
         | This. Thank you.
         | 
         | > "Where are you going?" It is good to add that this is not my
         | first question. Like you suggested, it is better to start with
         | something that can be perceived by both parties (the author in
         | the book refers to this as triangulation), you talk about
         | something 'simple and stupid' like the weather to 'gauge' if
         | the other party is interested in engaging. The author of the
         | book (Joe Keohane) actually gives a bunch of tips to prevent
         | the conversation from stalling because of 'standard script'
         | (e.g. standard conditioned questions+responses like 'how do you
         | do'). Worth the deep dive if you're experimenting and looking
         | to get the balance right (and prevent to be perceived as the
         | 'town's fool'. )
        
       | eloisant wrote:
       | Yes, we evolved as a social species that thrived because of
       | collaboration.
       | 
       | But for most of our history we lived in small communities. Modern
       | cities where you cross hundreds of new strangers every single day
       | isn't the environment where we evolved.
       | 
       | Being able to ignore strangers is necessary to keep sanity.
        
         | MichaelRo wrote:
         | >> Being able to ignore strangers is necessary to keep sanity.
         | 
         | Precisely. Even in my clubs/bars drinking strategy of
         | approaching strangers, I make great effort to become "familiar"
         | to them before making the move.
         | 
         | In fact picking up a random stranger for a conversation is in
         | no way different than picking a chick for a possible later
         | "good time" in a club.
         | 
         | First and foremost you need to become nonverbally accustomed to
         | them and they to you. And unless pushing for town's idiot, need
         | to get the signals that they are OK talking to you. Otherwise
         | especially when booze is involved, things can get messy fast.
         | (You gotta be prepared for this situation too if you do this).
        
           | MichaelRo wrote:
           | There's an advantage in talking to total strangely
           | (intellectually) connected strangers than friends or family.
           | 
           | It's discussing sensitive issues like what to do when you got
           | a crazy b*ch wife. Years of attrition and refinement
           | eventually resulting in:
           | 
           | https://news.ycombinator.com/item?id=38267382
        
           | AlecSchueler wrote:
           | > picking a chick
           | 
           | Is there a need to use this kind of language here?
        
         | RamblingCTO wrote:
         | Agreed! But it also has a high cost for the community of the
         | city. I still prefer my Airpods in the sub.
        
       | MichaelRo wrote:
       | >> Over the past few weeks, I have been engaging in conversations
       | with random people: at the train station, in the supermarket, on
       | the street, and in the city.
       | 
       | Well, for a while I jumped into the "being different and talk to
       | strangers rather than ignore them" boat too. But human society
       | has it's reasons why it behaves this way as a standard.
       | 
       | Unless you wanna run for the "town's lunatic" contest, better
       | respect people's boundaries: https://cdn.cluj.com/cluj/lulu-
       | cluj-750x380.jpg
       | 
       | There are a few exceptions to the rule, even that in need of
       | careful threading of the waters.
       | 
       | - One is drinking in bars and clubs. It's there where I do my
       | part of my "approaching strangers" routine. It's fun but I never
       | "carried over", staying in touch with the respective strangers.
       | 
       | - Not the same can be said about the other socially acceptable
       | way of "how to win friends and influence people": coffee shops.
       | More precisely if you want to do this: coffee SHOP. You need to
       | stick around for long enough to become a regular, to both waiter
       | personnel and the clients. Of which you eventually notice the
       | regulars. And it's not only socially acceptable to engage in
       | conversations with them, you actually can start loose
       | friendships. Absolutely necessary in general to compensate for
       | the general attrition rate in friends circle. Friendship, like
       | any business, needs new hires :)
        
         | rokkitmensch wrote:
         | Learning to read body language and understanding which people
         | are open to conversation helps with "town lunatic" syndrome.
        
           | willemlaurentz wrote:
           | This, exactly. The funny thing is that once you start reading
           | body language (as in paying attention to it) - somehow other
           | people pick this up, too.
           | 
           | The author (Joe Keohane) in the book that I mentioned in my
           | blog post noticed this too, once you start looking - it often
           | happens that other folks find you (first) and start talking.
        
       | cortesoft wrote:
       | I am not an extrovert, but I do enjoy good conversations.
       | 
       | However, I rarely enjoy my conversations with strangers. Maybe it
       | is a selection bias, but strangers who try to talk to me are
       | almost always painful to talk to. They say things that make no
       | sense, and leave me having to smile and nod at nonsense. I don't
       | think I have ever had an interesting or engaging conversation
       | with a stranger.
        
         | bigkahuna1986 wrote:
         | This hits home here. If one of those talkative people is
         | driving the conversation, it almost always leads to politics or
         | some other subject where I eventually just have to say "Gotta
         | go, bye!" and basically run out the door.
        
         | gffrd wrote:
         | > I don't think I have ever had an interesting or engaging
         | conversation with a stranger
         | 
         | How have you ever met a person? Everyone was a stranger to you
         | at some point.
        
           | cortesoft wrote:
           | I was using stranger to mean someone who I meet on the street
           | with no context, not someone I am introduced to.
        
       | mihaitodor wrote:
       | While it's not really the same thing, I do enjoy meeting
       | somewhat-random people on https://lunchclub.com. It's biased
       | towards technical people and, unfortunately, I think there's a
       | large gender / diversity gap, but I still get value out of
       | talking with 3 complete strangers each week during 45 minute
       | video calls. I'd love to see such a platform become more
       | mainstream and popular in the city where I'm based, so I could
       | meet them in person.
        
       | Gys wrote:
       | Before covid I organized regular friending events in several
       | European cities. Using a mobile app participants would be paired
       | with a new person every 10 minutes or so.
       | 
       | It always fascinated me to see how people experienced these
       | events. People were silently waiting in line to be checked in by
       | the host, to be paired (for example) with the person behind, a
       | person that was there for the same reason: meeting new people!
       | But still the structure of the event was needed to start a
       | conversation with that stranger.
       | 
       | The event was usually 1 - 1,5 hours and sure enough they would
       | talk to anybody else in the room after that :)
        
         | willemlaurentz wrote:
         | This is so cool! In the book that I described in my blog post,
         | the author (Joe Keohane) explains that sometimes people need a
         | sort of "permission" to engage, your events fulfilled that.
         | 
         | Another well accepted context for strangers to engage is when
         | something bad or disastrous happens. Better not wait until
         | _that_ time, but it is easy to understand that boundaries fall
         | away when the going gets tough. It is a survival mechanism.
        
           | Gys wrote:
           | > sometimes people need a sort of "permission" to engage,
           | your events fulfilled that.
           | 
           | Yes! I will read the book :-)
        
       | RamblingCTO wrote:
       | I love to talk to just about anyone, but when I ordered a pumpkin
       | spice latte, decaf with almond milk I would've really preferred a
       | digital kiosk tbh. Felt really weird to order this as a dude,
       | even though I wanted it. I also don't get pushed into weird and
       | totally overblown tips. (Even though I'm based in Germany, it got
       | to us as well. Thanks USA!)
        
       | jdporter wrote:
       | The book Willem says he is reading, by Joe Keohane, talks about
       | the benefits of talking to strangers, and calls this
       | "connecting". That is not at all what psychologists mean by
       | "connecting". I talk to people all the time, both familiar and
       | strange, and yet am not connected to anyone, in the latter sense.
        
         | willemlaurentz wrote:
         | Thanks for pointing this out. I purposefully write about
         | "talking" to strangers. But, in the book Jeo Keohane actually
         | goes a long way to have more meaningful, deeper, conversations.
         | 
         | By offering yourself as attentive listener, random strangers
         | that you engage with can feel comfortable enough to share a
         | little more than just smalltalk. The book discusses several
         | cases where folks with very different backgrounds and ideas
         | actually come together, sometimes even forming friendships.
         | 
         | As I am not a psychologist I do not know the accepted
         | definition of "connecting", but I am sure it needs more than
         | just smalltalk. I don't know, I am just a random guy doing a
         | little experiment. :-)
        
       | pedalpete wrote:
       | I had a girlfriend who would get visibly anxious in the grocery
       | store line if she hadn't introduced herself to the person in
       | front of her. People were often shocked when she would randomly
       | introduce herself, but it often turned into interesting but brief
       | conversations.
       | 
       | When I moved overseas, she told me that I should do it, and I do
       | on a regular basis - though not in the grocery store line, and I
       | don't get anxious if I don't do it.
       | 
       | I've definitely made some interesting connections, including with
       | a guy on a bus in 2012 who transferred me my first bitcoin on
       | that bus and got me into crypto. I wish I knew he was so I could
       | thank him.
       | 
       | I've never regretted reaching out to a single person. Sometimes
       | people don't want to talk, and that is easily noticeable.
       | Sometimes I don't end up wanting to talk to them, and that's a
       | bit harder for me to exit.
       | 
       | Give it a shot, but do be conscious of other people's feelings
       | and understand quickly if they want to be left alone.
        
         | jeffrallen wrote:
         | You wouldn't regret talking to me because I would hopefully be
         | polite about it. But I'd rather you didn't.
         | 
         | Now to admit my hippocrite bonafides: I talked to a random guy
         | the other day, and we both seemed to enjoy it. But we were
         | unexpectedly in each other's way at a boat ramp, and in
         | exchange for asking him to move his trailer, I offered to help
         | him move stuff. He refused my help, I stubbornly loaded my boat
         | up myself without asking for his help (though I needed it) and
         | we had a nice chat by the car window on the way out. I think I
         | liked talking to him because he seemed equally happy to be as
         | stubborn and introverted as me. :)
        
         | ajcp wrote:
         | Was this a cultural thing with your girlfriend? Or rather OCD?
         | Or was she an extreme extrovert?
        
       | pard68 wrote:
       | I always avoid those kiosks. I prefer a cashier to a screen to
       | the point that I simple do not shop at places which do not give
       | me the choice to checkout with a human.
        
       | interstice wrote:
       | I feel like cities and technology can result in over-
       | socialisation for a lot of people. I've noticed that dogs that
       | spend a lot of time being fussed over (eg living in a cafe)
       | become quite indifferent to people, and living in a city I feel
       | the same thing has happened to me to a degree.
       | 
       | That's not to say I'm not social or that I don't talk to
       | strangers, its just more of a conscious decision than - say -
       | talking to the only other human I've seen that day might be.
        
       | gumby wrote:
       | Some motivations to use kiosk: unfamiliar / uncomfortable with
       | local language, desire to remove ambiguity, difficulty hearing /
       | noisy environment, already being talked out by the time you get
       | to the restaurant...
       | 
       | I prefer to talk to the person behind the counter because even
       | when I'm not in the mood for a human conversation I think it's
       | rude to use the kiosk when a person is right there. But certainly
       | there are days when I'd rather use the kiosk but won't for the
       | rudeness reason.
        
       | emodendroket wrote:
       | I think a spontaneous conversation is one of those things that
       | feels daunting but makes you feel good if you do it. Though
       | occasionally you end up in an awkward one like the time my cab
       | driver gave me a gory history of his wife cheating on him back in
       | Ghana, I eventually ran out of things to say in response, and we
       | sat in silence for another twenty minutes or so.
        
       | louwrentius wrote:
       | Leuk blog, gaaf domein! Groeten uit Haarlem.
        
       | TheGRS wrote:
       | Overall point: agreed, talking to strangers can be a great
       | experience and is the stuff of adventures and stories sometimes.
       | I've travelled alone a few times and the experience always puts
       | me in a persona where I talk to random people whenever I have the
       | chance. I've met people in bars and airplanes, hell I've had some
       | great dates with girls I've met and adventures with groups this
       | way. Its fun, I recommend it.
       | 
       | But when it comes to chatting up service people? Meh. It can be
       | fun, but the experience is mixed and its not really why that
       | person is behind the counter. Often people struggle just to make
       | the right order, let alone ask how their day is going.
        
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