[HN Gopher] GoDaddy suspended our site on Friday evening and doe...
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       GoDaddy suspended our site on Friday evening and doesn't respond
       back
        
       I run a website whose domain is with GoDaddy. It is used by
       thousands of stores to take online orders. It was misused by a user
       for phishing. We banned him, but GoDaddy's compliance team has
       suspended the website on Friday evening and gone for the weekend.
       ETA should be less than 24 hours, but their support team is asking
       me to call on Monday morning. Hundreds of store owners are calling
       us, saying that they are not able to sell anything at the month-
       end. Do you know how to expedite the process?
        
       Author : QueensGambit
       Score  : 22 points
       Date   : 2023-07-30 18:03 UTC (4 hours ago)
        
       | jqpabc123 wrote:
       | It's too late for a short term solution but long term --- friends
       | don't let friends do GoDaddy.
        
         | magic_man wrote:
         | Who exactly do you trust. Seems like none of the big tech
         | companies provide much customer service
        
           | justinclift wrote:
           | EasyDNS (easydns.com). They're not cheap, but they don't even
           | roll over automatically in response to legal threats which is
           | good for piece of mind, just in case. :)
        
           | lijok wrote:
           | AWS has absolutely superb customer service. Cloudflare is
           | also great, but their policies are shody
        
             | rmbyrro wrote:
             | Does AWS have a domain registration service?
        
               | sdflhasjd wrote:
               | Yes, through their DNS product, Route 53.
        
         | pavel_lishin wrote:
         | How does someone know enough to post about this on HN, without
         | encountering the weekly "help, GoDaddy fucked me" threads?
        
       | ttoinou wrote:
       | Never got support email from GoDaddy. Never buy from them. They
       | take your money and disappear
        
       | lijok wrote:
       | Today is the day you learn about enterprise plans.
        
       | KomoD wrote:
       | > Do you know how to expedite the process?
       | 
       | Yes, go to sleep and wake up when it's Monday. They won't come
       | back on the weekend for you unless you're a big customer (which
       | you probably aren't, considering they suspended it without
       | warning and are telling you to call back on Monday)
        
       | genmud wrote:
       | Call the abuse department, not sure if they still are like they
       | used to be, but they used to be 24/7 and would actually pick up
       | the phone, 480-624-2505.
        
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       (page generated 2023-07-30 23:01 UTC)