[HN Gopher] Over 100 artists are boycotting concert venues using...
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       Over 100 artists are boycotting concert venues using facial
       recognition
        
       Author : obscurette
       Score  : 33 points
       Date   : 2023-07-02 18:20 UTC (4 hours ago)
        
 (HTM) web link (www.rollingstone.com)
 (TXT) w3m dump (www.rollingstone.com)
        
       | alexpotato wrote:
       | Not sure if this is a devil's advocate take or merely mentioning
       | an actual business need:
       | 
       | I remember hearing that the average number of tickets sold per
       | purchase on TicketMaster is four. The person in the talk that
       | mentioned this then went on to say:
       | 
       | "This provides us with a problem when it comes to understanding
       | exactly who our customers are. Sure, we know who the purchaser is
       | because they have a login and a credit card etc.
       | 
       | But who are the other 3 people? Effectively, 75% of our customer
       | base is unknown to us."
       | 
       | I certainly see the privacy aspect of scanning the face of
       | EVERYONE who goes to a concert (even though everyone's faces are
       | probably being scanned on public transport to get to the venue).
       | 
       | I can also potentially see another article on Hacker News talking
       | about how to profile customers to your website to help A/B test
       | for a better customer experience.
        
         | theamk wrote:
         | I don't see a business need here. The business of Ticketmaster
         | is to sell tickets. As long as there is no fraud/scalping
         | involved, they have no need to know who is going to be using
         | them.
         | 
         | I can maybe grudgingly agree that the info on actual purchasers
         | might be useful to design better site.. but you don't need to
         | track your customers long term to see A/B test results. And the
         | other people are clearly out of scope, since they don't
         | actually use the website and thus do not care about it.
        
           | jherico wrote:
           | the dream of every ticket seller is to extract as much money
           | as each ticket user is willing to pay. knowing who's getting
           | tickets means more opportunities for differential pricing.
        
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       (page generated 2023-07-02 23:01 UTC)