[HN Gopher] What Neeva's quiet exit tells us about the future of...
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       What Neeva's quiet exit tells us about the future of AI startups
        
       Author : bobvanluijt
       Score  : 47 points
       Date   : 2023-05-26 20:19 UTC (2 hours ago)
        
 (HTM) web link (www.supervised.news)
 (TXT) w3m dump (www.supervised.news)
        
       | fxtentacle wrote:
       | I believe that Google Memo answered this entire line of
       | questioning very well:
       | 
       | https://www.semianalysis.com/p/google-we-have-no-moat-and-ne...
       | 
       | "We Have No Moat, And Neither Does *"
       | 
       | The problem with building AI products is that as long as you
       | don't know why or how it works, your competition can just imitate
       | the surface-visible results and it's as good as your product
       | because they also have no clue about why or how it works, just
       | like you.
        
         | legendofbrando wrote:
         | The fact that anyone at Google wrote this memo tells you more
         | about Google than it does about AI (or anything).
         | 
         | What's the moat for Apple (after all, they're all phones and
         | computers)?
         | 
         | What's the moat for Microsoft (after all Google and insert
         | thousands of other competitors offer docs, sheets, etc)?
         | 
         | What's the moat for Facebook (after all, it's just a social
         | network)?
         | 
         | What's the moat for Google search (it's just another search
         | box)?
         | 
         | The moat isn't the product, it's the business. Every one of
         | these companies built a business that served customers well
         | (people who want the best phone, company IT departments,
         | advertisers, and advertisers again). The moat is a business so
         | good at serving its customers that you can afford to offer a
         | better/cheaper/faster product than others because you serve a
         | well paying customer the best. Done well, your moat is then the
         | momentum of being the default option.
        
           | romeros wrote:
           | moat is real. And it definitely is the product.
           | 
           | Long time back when Google first came about.. I remember
           | reflexively switching from the default Yahoo browser to
           | Google. It felt painful even trying out Yahoo Search
           | Engine... I was just a kid back then and even I wondered why
           | I was doing this..
           | 
           | Google search results were far superior.
           | 
           | Same thing with Apple.. I never had a mac/iphone crash on me
           | ever.. they just worked..
           | 
           | For Facebook.. the killer feature was the wall.. that and the
           | network effects..
        
           | CPLX wrote:
           | It's monopoly and anti-competitive business practices all the
           | way down. That's Google's moat and has been for a decade.
           | 
           | Under any sane regulatory regime they never would have been
           | allowed to get to this point but that didn't happen.
           | 
           | The only problem here is they aren't going to be able to
           | replicate that for the next big tech shift.
        
         | goatlover wrote:
         | 100 million users for ChatGPT plus GPT4 with plugins seems like
         | a pretty good starting moat.
        
           | [deleted]
        
           | dragonwriter wrote:
           | Is it though? It would be a moat for social media or
           | something with network externalities, but Chatbot's don't
           | have the strong network externalities that come when the
           | business involves many-to-many user-user interaction
           | patterns, or even 1-1 interaction.
           | 
           | Its a lead, but its not a barrier to competitors acquiring
           | users even if they can offer better value for price outside
           | of network size, nor is it a barrier to competitors
           | development.
        
         | 13years wrote:
         | Indeed. I have termed this the coming "AI clone wars".
         | 
         | "Anything you create can be created without investment cost
         | while also being unique in design as well as delivering the
         | same function or experience"
         | 
         | From - https://dakara.substack.com/p/ai-and-the-end-to-all-
         | things
        
           | Apocryphon wrote:
           | The droids are clones, delicious
        
         | throwaway55905 wrote:
         | We've got to stop calling this a "Google Memo." That's a false
         | narrative. It's just a random doc written by one of 140000+
         | employees.
         | 
         | > Google has been contacted for comment but it is understood
         | that the document is not an official company memo. [1]
         | 
         | There are moats to products, but less so to pure language
         | models trained on the same web-scale scraped data that many
         | share.
         | 
         | Not all data is readily available to language models, and
         | integration can be difficult.
         | 
         | A company that specializes in say AI for trash sorting likely
         | still has a moat.
         | 
         | Microsoft integrating AI into Windows still has a moat (for
         | Windows).
         | 
         | GPT-4 is ~200 Elo better than the next best semi-public
         | Vicuna-13B in Chatbot Arena [2]. That is a non-zero moat -
         | perhaps due to hosting larger models, training data, licensing,
         | output postprocessing, etc.
         | 
         | [1] https://www.theguardian.com/technology/2023/may/05/google-
         | en...
         | 
         | [2] https://lmsys.org/blog/2023-05-25-leaderboard/
        
           | Jenk wrote:
           | > We've got to stop calling this a "Google Memo." That's a
           | false narrative. It's just a random doc written by one of
           | 140000+ employees.
           | 
           | So it's a.. memorandum?
        
             | flokie wrote:
             | yes but "{person name} memo" is not the same as "Google
             | Memo" (published and endorsed by the company)
        
           | kodah wrote:
           | It is a memo written by a Googler on internal systems that
           | makes it a Google memo. Companies almost never officially
           | sponsor internal memos escaping without PR and legal having a
           | crack at the content.
           | 
           | What I'm really curious about is why you think this isn't a
           | Google Memo, and why you think that's a false narrative.
        
           | dragonwriter wrote:
           | > GPT-4 is ~200 Elo better than the next best semi-public
           | Vicuna-13B in Chatbot Arena [2]. That is a non-zero moat
           | 
           | Its a non-zero advantage.
           | 
           | A moat is something that inhibits someone from closing an
           | advantage.
           | 
           | (Also, its odd that the biggest models, outside of the big
           | vendor centralized ones, they are testing are 13B-14B when
           | 30B-ish and 65B-ish versions exist.)
        
           | hiddencost wrote:
           | (250,000 employees. Just about half of staff is TVC)
        
         | mediaman wrote:
         | I believe there is better opportunity from focusing hard on
         | specific niche industry verticals and developing AI assisted
         | workflows that make their operations more efficient.
         | 
         | Those will be good businesses, and founders will do well,
         | though they may not be billion dollar businesses. Their moat
         | will be industry comprehension and then their integration and
         | embedding into business operations.
         | 
         | That does leave a question as to the purpose of VC in AI
         | though.
        
       | rvz wrote:
       | There really isn't a moat with these so called 'AI startups'
       | especially those with VC money and are still unprofitable whilst
       | pumping their valuation by overusing AI buzzwords pretending to
       | challenge Google.
       | 
       | Neeva was a solution in search of a problem and almost no one
       | cared to pay to search for results worse than Google. Their
       | situation was so expensive that it wasn't enough for Neeva to
       | make any money to break even and cover their compute costs.
       | 
       | This is the entire race to zero, where Stability, Apple, Meta are
       | already at the finish line with other open source AI models or
       | on-device inference with consumer hardware already available.
       | OpenAI.com and other hosted AI services cannot compete against
       | open source models or freely available models and that is why
       | OpenAI.com needed to cry to regulators to introduce AI licensing
       | rules that benefit them over actual open source or freely
       | available AI models; i.e regulatory capture.
       | 
       | I can see many of these lesser known 'AI startups' getting
       | acquired or shutdown and the bigger companies in AI actually
       | doing AI research still being around much longer. The big money
       | in AI is unsurprisingly hardware and not the software. [0]
       | 
       | [0] https://news.ycombinator.com/item?id=35581777
        
         | nvrmnd wrote:
         | Even if Neeva was free it still was compelling enough to unseat
         | such a dominant incumbent. Especially since the search result
         | quality is not obviously different to the consumer.
        
       | cj wrote:
       | Maybe I haven't drank enough coffee today, but what exactly is
       | the takeaway here?
       | 
       | Unless I'm missing something this article is basically saying a
       | failed startup that couldn't find product market fit was acquired
       | by a large company for its team and some of its tech.
       | 
       | Maybe I skimmed the article too quick, but this exact movie is
       | one that has been playing for decades.
       | 
       | Edit: Side note, my personal opinion on AI is that companies with
       | existing distribution and existing audiences will be the ones
       | that succeed (e.g. Notion layering AI on top its widely used
       | existing wiki platform). Succeeding by building pure tech with no
       | pre-established audience will be very hard.
        
         | hiddencost wrote:
         | Shridhar was SVP of Google Ads for a very long time. Him
         | quitting to start a Google competitor without ads was ...
         | Optics.
         | 
         | Tho Pragh somehow was in the process of eating him.
        
         | woah wrote:
         | I'm not sure but another type of business that may succeed is
         | one that uses AI to provide a product or service directly to
         | consumers through a radically more efficient business process.
        
         | esafak wrote:
         | Why? AI increases leverage, and makes it easier for entrants to
         | provide value.
        
         | two_in_one wrote:
         | > Succeeding by building pure tech with no pre-established
         | audience will be very hard
         | 
         | But that's how "Open"AI and Hugging Face started, didn't they?
         | So, it's possible. Not easy, and probably not single-handedly.
         | I would say it's much harder then selling another game in app
         | store.
        
           | cj wrote:
           | If Google announced a ChatGPT equivalent embedded in Google
           | Docs, I think ChatGPT would lose a ton of users very quickly.
           | The Microsoft partnership/investment is their saving grace.
           | 
           | I think it's a bit early to declare either of them to be a
           | long-term (commercial) success.
           | 
           | Edit: See Google Duet:
           | https://workspace.google.com/blog/product-
           | announcements/duet...
        
           | dvt wrote:
           | Hugging Face is a niche business at best, and OpenAI is pure
           | hype, no real substance. I know you'll find someone saying
           | (maybe even in this thread) "I use ChatGPT daily to make my
           | job 10x easier" but these anecdotes are dubious at best.
           | 
           | Imo, the real winners here will be Nvidia and Apple, which
           | provide software/hardware coupling for these AI features. And
           | most of these are _features_ , not products. Midjourney is a
           | rare example of a real product, but the quality of generative
           | art if you _don 't_ include copyrighted art in the training
           | set is pretty bad, so there's a lot of complications there.
        
             | mianos wrote:
             | OoenAI may be hype but if they got 100M people paying $20 a
             | month for the occasional use of their premium models I
             | would call that a valid business. It does not matter that
             | vicuna or whatever are nearly as good if people are paying
             | for their model and ecosystem.
        
               | sv123 wrote:
               | That's 100M monthly active users, not paying subscribers.
        
       | dinvlad wrote:
       | Somewhere down the line there will also be a very heavy crash
       | when everyone becomes disillusioned with this hype-driven self-
       | proclaimed "AI" revolution (if we can call it that..). Misleading
       | the investors and regulators and manipulating the market. Silicon
       | Valley being SV once again!
        
       | diego wrote:
       | tl;dr: nothing we didn't know. Since the beginning of times,
       | startups with lots of funding have failed for a number of
       | reasons. AI is no different in that regard.
        
       | code51 wrote:
       | Where we're going we don't need acquisitions.
        
       | m0llusk wrote:
       | If only there were something that might help us understand what
       | we were getting into.
        
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       (page generated 2023-05-26 23:00 UTC)