[HN Gopher] OpenAI's ChatGPT plugins may revolutionise the tradi...
___________________________________________________________________
OpenAI's ChatGPT plugins may revolutionise the traditional customer
journey
Author : sxanus
Score : 31 points
Date : 2023-03-25 19:56 UTC (3 hours ago)
(HTM) web link (tevfik.xyz)
(TXT) w3m dump (tevfik.xyz)
| chazeon wrote:
| My feeling is that this is in this near future, all they need to
| do is to make a chat app.
| midlightdenight wrote:
| They're currently hiring iOS and Android developers so it's
| likely on the horizon.
|
| https://openai.com/careers/search
| sxanus wrote:
| OpenAI's ChatGPT plugins may revolutionise the traditional
| customer journey. With access to the internet and all websites,
| it's now possible to bypass browsers and middlemen. This end-to-
| end system could mean the future of AI, where devices become
| unnecessary and OpenAI owns the entire journey.
| rtsil wrote:
| > With access to the internet and all websites
|
| This has me wondering... Does ChatGPT honor robots.txt?
| LanceJones wrote:
| Apparently it does.
| echelon wrote:
| Terrifying that one company would own the world.
| Vespasian wrote:
| That'll most likely not happen. Or they'll be declared a
| public utility soon enough.
|
| For now we are still living in a world governed by humans
| visarga wrote:
| Google didn't get defined as public utility.
| sebzim4500 wrote:
| Unless they make very bad decisions with which lobbyists to
| hire, I think there is essentially no chance they end up
| being declared a public utility.
| sillysaurusx wrote:
| The history of economics seems to imply that it's more
| likely than not. As for the public utility part, even the
| internet itself isn't, which is arguably more impactful
| than AI.
| feanaro wrote:
| Which specific part of history of economics implies that
| this is more likely than not?
| sillysaurusx wrote:
| Every transformative technology has been concentrated
| into a few powerful companies that have a natural
| monopoly. OpenAI has all the hallmarks.
| Vespasian wrote:
| Internet cable owners are in fact required to provide
| access to third party resellers at a fixed price in many
| European countries.
|
| Net neutrality was upheld here by the courts and required
| phone companies to cancel plans.
|
| It may happen (no guarantee obviously).
|
| Right now I'm less concerned about the AI apocalypse but
| good old human greed.
| sillysaurusx wrote:
| Agreed. Though I had a strange moment on a podcast when I
| realized mid sentence that human greed might be how the
| AI starts to fool humans into doing its bidding.
| https://youtu.be/vYhtYjXNBCU
| smy20011 wrote:
| We build web browser for a reason. Talk to a chatbot like talk to
| customer service. It's far slower and sometimes frustration.
| sxanus wrote:
| What if our chatbots are talking to other chatbots?
| j45 wrote:
| But we text all the time with people we know for information we
| trust, and it's easier to interact for information by text than
| web browsing for the many and not the few
| seydor wrote:
| There is no need for plugins. GPT4 can already figure out a
| series of instructions to perform whatever we want from a
| browser. All it needs is a chrome extension to allow it to
| control the browser. This gives more power to openAI without
| relinquishing control to third parties.
|
| I think openAI is using the plugins to increase adoption and
| bring visibility to its chat through third parties. Much like how
| facebook initially used its FB platform. When they have grown
| their audience they 'll cut it down and use their own means.
| freefaler wrote:
| Ok, suppose we have milions of plugins. How will the discovery be
| made and plugins (suppliers) ranked? If there is an ad-
| marketplace we'll end up with another Google. If there isn't an
| ad-supported marketplace on what criteria one supplier of a USB
| cable been ranked higher than another one? (for products that are
| chosen on utility, not branding with more than one "direct"
| provider)?
| jliptzin wrote:
| Shopping moving from brick and mortar to online was truly
| revolutionary. Compare a few taps on your phone to getting in
| your car, getting gas, driving to store, locating item, waiting
| in line, paying, getting back in your car, etc and the time
| savings are astounding. And there are still brick and mortar
| stores everywhere because a lot of people simply like to shop and
| browse all the options.
|
| I just don't see the need to trust ChatGPT to do my shopping for
| me. Earlier today at a red light I searched for something I
| needed on Amazon, found a good option and ordered it all before
| the light turned green. Maybe for cheap things that don't matter
| or commodities it would be fine to just tell ChatGPT or Alexa to
| order something for you but it's really not that revolutionary
| compared to what we already have. If OpenAI is going to get a cut
| of every transaction, they'll just make the purchase that secures
| the highest commission for them. This is akin to telling google
| to buy the first ad in their search results for you. Do a lot of
| people make a purchase with the I'm feeling lucky button sight
| unseen?
|
| Ok so maybe you don't like the first option the chatbot gives you
| and it presents the next one...and the next one...then we're
| basically back where we started at that point?
|
| I prefer to spend an extra few seconds comparing the options so I
| know what I'm getting and I'm not even someone who enjoys
| shopping. I think ChatGPT will be game changing for a lot of
| things but not for online shopping.
| sxanus wrote:
| I always imagined that we would have personal assistants
| (personal ChatGPTs) that are trained with our treats and after
| watching a few times which could learn by our standards. They
| could even do negotiations for us as it knows our price
| elasticity as well!
| jliptzin wrote:
| That would make sense if we didn't already have online
| shopping that is so easy and seamless. I know what I like and
| can already find it and order it inside of literally 15
| seconds, 1 minute maximum. Is that minimal time savings worth
| the creepy factor of a corporate chatbot learning every
| little thing about you? Have we not been paying attention to
| the last 10 years with respect to privacy concerns
| surrounding ad tech?
|
| There's things about shopping that are monotonous and
| annoying and there are things that are pleasant and fun.
| Online shopping already took away 99% of the monotonous,
| annoying things like driving, waiting in line, etc. I don't
| mind spending 10 minutes looking at pictures of 5 different
| hotels for my vacation, well worth it to make sure thousands
| of dollars are well spent. It does make sense to let a bot
| handle routine things like toilet paper and dog food but we
| already solved stuff like that with subscriptions.
| sxanus wrote:
| I definitely have concerns about security, but I think
| Google already knows as well. What if OpenAI would promise
| us to keep our data in our OpenAI device and actually run
| most of the operations in the device while having limited
| data sync with their server?
___________________________________________________________________
(page generated 2023-03-25 23:01 UTC)