[HN Gopher] Limitations of Goodhart's Law
       ___________________________________________________________________
        
       Limitations of Goodhart's Law
        
       Author : trojanalert
       Score  : 83 points
       Date   : 2023-03-03 12:19 UTC (10 hours ago)
        
 (HTM) web link (commoncog.com)
 (TXT) w3m dump (commoncog.com)
        
       | kolbe wrote:
       | > [Goodhart's Law] is descriptive; it tells you of the existence
       | of a phenomenon, but it doesn't tell you what to do about it or
       | how to solve it.
       | 
       | This is the difference between an adage and an essay. And I will
       | say just thunking about the existence of Goodhart's Law whenever
       | you design a system is all you really need. Any time you make a
       | metric, put yourself in the shoes of the people who will be
       | judged by the metric, and try to game it as hard as you can. Ask
       | others to try to game it. And if the cheating you discover is
       | manageable, use it. If not, get rid of it.
        
         | ghaff wrote:
         | I agree with all that. If you're an organization of any size,
         | you need some level of metrics and measurement. And, if you're
         | a public company, the owners (i.e. shareholders) are going to
         | dictate some of that at a company level. (And even if you're a
         | growth unicorn, that just means the metrics are around growth
         | rather than profit or revenue.)
         | 
         | Just counting on everyone to do the "right thing" and
         | evaluating them on gut feel doesn't really work at scale.
        
       | [deleted]
        
       | trojanalert wrote:
       | This is such a compelling article on Goodharts law and
       | interesting to see how Amazon conducts their Weekly Business
       | Reviews. I'm wondering if there's a rebuttal to this piece.
        
         | vaidhy wrote:
         | Not a direct rebuttal.. but there are several things that need
         | to come together for this to work.
         | 
         | 1. The leadership team should trust each other's data. Over a
         | period of time, that has not been true. 2. The group reviewing
         | the data depends on everyone being there long enough to
         | understand and get the feel. That is also hard to achieve and
         | imho, is no longer true. 3. The metrics tend to ignore the cost
         | to the workers. After all, everything looks like numbers and
         | charts.
         | 
         | For me, WBR is a mechanism, but Amazon's focus on just the
         | metrics has hurt its workers, employees, sellers and partners a
         | lot.
        
           | andrewflnr wrote:
           | By "no longer", do you mean at Amazon particularly?
        
             | vaidhy wrote:
             | Yes.. I mean at Amazon. The WBR (when I was there) was held
             | on Monday at the director level, Tuesday at the VP and
             | Wednesday at the S-team.
             | 
             | The following is purely my opinion:
             | 
             | The constant churn of employees and directors at the lower
             | levels meant the data is mostly massaged or explained away.
             | 
             | The really good old-timers would focus on exceptions and
             | single anomalies - much to the frustration of poor
             | engineers and managers. But they intuitively knew that
             | those small issues can snowball and catching them early
             | helped mitigating the issue. But as the systems grew more
             | complex and the number of teams expanded massively, the
             | feel for the pulse became more mechanical and remote. New
             | managers, directors and VPs did not come from a similar
             | culture and the constant politics sidelined the more
             | experienced employees who quit. Once that knowledge is
             | lost, it takes multiple years to get it back and I do not
             | think Amazon got that mojo anymore.
             | 
             | It felt more mechanical and ritualistic, rather than
             | genuinely trying to uncover issues (which is when I quit).
             | It is Goodhart's law at the next level.
        
         | itsdrewmiller wrote:
         | What part of it do you want to see rebutted? I thought it was a
         | great article too, but it seems like for the WBR process to
         | work you need rapidly moving input and output metrics, which is
         | more true of sales and marketing than engineering. Maybe you
         | can apply the same approach to simple A/B tests, but then
         | structurally you're incentivizing thinking small which puts you
         | right back in the passengers seat of Goodhart's law.
        
         | tqi wrote:
         | I mentioned it in a different comment, but my biggest
         | reservation is that the difference between "Distorting the
         | system" and "Improving the system" is more often than not in
         | the eye of the beholder, and most metrics will incentivize a
         | mixed bag of "good" behavior and "distorting" behavior.
        
         | rocqua wrote:
         | Looking at the 'damage' amazon has done, both to its workers,
         | and to the credibility of their wares, you could say that
         | amazon has suffered from goodhart's law to some extend on the
         | grander scale.
         | 
         | Specifically, they set a list of 'outcome metrics' that they
         | wanted to optimize. Using these WBRs they ensures that the
         | metrics by which their middle managers are measured remain
         | effective for actually optimizing these outcome metrics.
         | However, at some point these outcome metrics stopped being good
         | targets. They have led amazon to exploit their workers, and
         | have negative impact on outside businesses and the environment
         | to the cost of massive political pressure. Moreover, these
         | targets have led amazon to often sell counterfeit products, as
         | well as incredibly low-quality budget alternatives. This is
         | slowly causing people to distrust the amazon store for many
         | things.
         | 
         | In other words, whatever outcome metrics they set as their
         | target, have seized being a good metric for how well amazon is
         | doing.
         | 
         | Or maybe the problems I identify are well considered trade-
         | offs, and they are aware this is what their targets are
         | causing...
        
           | hgsgm wrote:
           | You not liking Amazon's goals doesn't make them bad _for
           | Amazon_.
           | 
           | Unless your concerns lead to >$500B loss, they are merely
           | tradeoffs in the overall optimization.
        
             | taeric wrote:
             | The entire overbuild and overhire of the pandemic? Hard not
             | to think of the hiring metrics that you know they were
             | tracking in "efficient WBR" meetings the entire time. :D
        
         | snarf21 wrote:
         | > if you want to improve some process, you have to ignore the
         | goal (target)
         | 
         | This is the whole message of Goodhart's Law. Once you set a
         | target, people will naturally aim for it. If you have to ignore
         | the target or even not have one then you are saying Goodhart's
         | Law is useful, which counters his narrative. The point of the
         | measure should be to detect anomalies in the system, not drive
         | targets or goals.
         | 
         | If you measure widgets per week, you can look back at the end
         | of each week and ask the questions: * Why did we produce 10%
         | more widgets this week than our 6 week rolling average? * Why
         | did we produce 5% less widgets this week than our 6 week
         | rolling average? * Is there anything we can easily do to
         | increase the amount of widgets we produce next week?
         | 
         | None of these questions have a target. They are process
         | oriented. We aren't saying what the rolling average must be, we
         | are using it to detect variance. Or, we are investigating to
         | see if we can produce positive variance. What we try might fail
         | and the variance is negative but then we revert our process. Or
         | it is positive and we have improved our process. Rinse and
         | repeat
        
       | brightball wrote:
       | Goodhart's law is extremely useful for illustrating the issues
       | which come from bad KPIs and raising awareness of the natural
       | psychology that people will work to game those measures if
       | incentivized to do so.
        
       | tpoacher wrote:
       | Campbell's law is not simply a "social variant" of Goodhart's
       | law. The two have a subtle but crucial difference.
       | 
       | To paraphrase a DonaldTrumpism, Goodhart's law says "Sounds good,
       | doesn't work".
       | 
       | Whereas Campbell's law adds "Worse still, it'll certainly
       | backfire", and makes that the focus.
       | 
       | Incidentally, the other "law" alluded to in the text, also has a
       | name:
       | 
       | > The (Lance) Armstrong Principle:
       | 
       | "If you push people to promise more than they can deliver,
       | they're motivated to cheat."
       | 
       | A more general rephrasing: if you create / hold people
       | accountable (e.g. by forcing a promise) to unreasonable
       | expectations of performance that cannot be delivered there will
       | be a motivation to cut corners, e.g. cheat.
       | 
       | (Popularized by Andrew Gelman; I first encountered this in an
       | article by friend/colleague Nick Yeung, about the bad side of
       | forcing phd students to publish, also an interesting article in
       | its own right: https://www.nature.com/articles/s41562-019-0685-4
       | )
        
       | vajrabum wrote:
       | In any corporation many, if not most managers, directors and VPs
       | are not measured by revenue impact. Not they don't have a revenue
       | impact but that they aren't measured by it because the
       | contribution is indirect. In those cases, I notice that the 4
       | most common places for distorting or cheating the system aren't
       | in the article--budget, head count (hiring), performance reviews
       | and space allocation. And the gaming can come from below by
       | inflating budget requests, head count and the like--empire
       | building, or from above by underinvesting in or cutting critical
       | functions where the revenue impact is indirect.
        
       | tbrownaw wrote:
       | Correlation is not causality.
       | 
       | If you base your incentives on something that's only _correlated_
       | with what you want (for example, paying programmers per line of
       | code) you get screwy results (say, lots of manually unrolled
       | loops).
        
       | [deleted]
        
       | seydor wrote:
       | "When Goodhart's law is used as a measure, it ceases to be a good
       | measure"
        
       | csours wrote:
       | What presumption! The author doesn't know how useful I find
       | Goodhart's Law!
       | 
       | Seriously though, Goodhart's Law means that the world is more
       | complex in a way that you may not have realized. Saying it is
       | wrong, and that the world is more complex than you may have
       | realized is just expanding it.
       | 
       | Every model is wrong, some models are useful after all.
       | 
       | > "Well, let's think about the weight control example. Losing
       | weight is a process with two well known inputs: calories in (what
       | you eat), and calories out (what you burn through exercise). This
       | means that the primary difficulty of hitting a weight loss goal
       | is to figure out how your body responds to different types of
       | exercise or different types of foods, and how these new habits
       | might fit into your daily life (this assumes you're disciplined
       | enough to stick to those habits in the first place, which, well,
       | you know)."
       | 
       | Oh the irony! If you want to lose fat and keep it off, you need
       | to understand and address HUNGER[0]. Just because you understand
       | part of the system, doesn't mean you understand the whole system.
       | 
       | If one part of the process or system is obvious and easy to
       | measure, we will measure it and talk about it. Thus we talk about
       | weight and BMI, not Body Fat Percent and Lean Mass. We talk about
       | calories and measuring food intake and not the body system that
       | drives us to maintain our energy reserves.
       | 
       | Hunger is hard to understand, impossible to measure, and
       | impossible to compare between people at scale. Calories are
       | relatively easy to measure, but they are only INPUTS to the
       | system, not an understanding of the system.
       | 
       | 0. Basically every obese person has lost a significant amount of
       | weight at least once in their life. Losing weight is not a
       | mystery. Book recommendations:
       | 
       | guyenet hungry brain https://www.amazon.com/Hungry-Brain-
       | Outsmarting-Instincts-Ov...
       | 
       | pontzer burn https://www.amazon.com/Burn-Research-Really-
       | Calories-Healthy...
        
         | readthenotes1 wrote:
         | I thought it was more ironic than presumptuous.
         | 
         | After all, without the wisdom of goodheart, he would not be
         | addressing the problems exposed.
         | 
         | It may be presumptuous of me to assume that he wouldn't see
         | right through how measures make people dysfunctional, but I'm
         | not sure what makes him so special from the rest of us it
         | wouldn't have had the particular insight to realize where the
         | problem actually lay with measurement dysfunction.
        
       | a13o wrote:
       | I've always considered Goodhart's Law to be "of the people," but
       | the article offers only top down solutions. What is the solution
       | when the decision-makers have subjected you to a Goodhartable
       | system of incentives and don't have enough awareness, vision, or
       | humility themselves to change the system as described in the
       | article? Well, you play the game or get beat by those who do.
       | Right up until the point when you all lose.
       | 
       | I agree that if you're the one in control, complaining about
       | Goodhart's Law is a sort of learned helplessness. However for
       | those not in control -- and this goes as well for scenarios with
       | diffuse control such as large crowds and democracy -- Goodhart's
       | Law is useful, in the way that naming any systemic ailment is
       | useful.
       | 
       | Perhaps we can talk about the 'hard problem' of Goodhart's Law to
       | separate it from the problem solved in the article. Does anyone
       | have good advice for those living inside the hard problem?
        
         | bryanlarsen wrote:
         | Everybody should have a lot of experience working within
         | Goodhart's Law, since grades and school tests are such a huge
         | part of everybody's early life.
         | 
         | You can then apply Joiner's list to school tests as:
         | 
         | 1. you can learn your source material 2. you can game the test
         | 3. you can cheat
        
           | caoilte wrote:
           | The thing being distorted is not passing tests, it's
           | education.
           | 
           | Learning the source material for tests does not give you a
           | good education.
        
           | vajrabum wrote:
           | But notice in a public school environment the hard incentives
           | ($$$) are all on the administration. So, it's attendance,
           | tests and grades, maybe followed by class size. Yes, there's
           | incentives for students to cheat but cheating is much more
           | widespread and likely on the part of the teachers and
           | administration. The blogger didn't talk about this, but you
           | need to look to see for any metric or group of metrics who is
           | incentivized to cheat and how it might manifest.
        
           | amflare wrote:
           | You say this like there is an obvious and right way to handle
           | the situation. But the reason such a situation might end up
           | Goodhartable is if you had three tests every day with no time
           | to study. Unless the requirements change, it would be
           | impossible to "succeed" without adopting #2 or #3. This is
           | why the GP is saying this concept is great for a top-down
           | approach, but if you are in a system that doesn't give a
           | shit, then you are forced to play the game or lose to those
           | who do.
        
         | anonymouskimmer wrote:
         | > Does anyone have good advice for those living inside the hard
         | problem?
         | 
         | Keep speaking up. Make the problem evident, on an ongoing
         | basis. Mention possibly solutions or alternatives when you
         | think of them. People may not like complainers, but they'd
         | probably have a more difficult time dismissing a sincere person
         | who wants to make things better.
         | 
         | -----
         | 
         | With respect to education one of the main points of credentials
         | is prestige (https://www.science20.com/quantum_gravity/blog/phd
         | _octopus_w... ), from the point of view of the hirer.
         | Particular demonstrable skills are also another point, but from
         | the other end, from the education institute. Even in the case
         | when the hirer is also an educational institute, the people in
         | control of one set of reasons for choosing the measuring stick
         | are not the ones in control of the other set of reasons.
         | 
         | Prestige requires a measuring stick, and the point of that
         | measuring stick is exclusivity and marketing power. Neither of
         | which particularly require a skill.
         | 
         | Basically fighting back against Goodhart's law is so difficult
         | because no particular person or group has total control over
         | all of the incentives for using a particular measure.
         | 
         | If people were more honest with themselves about why they are
         | using a particular measuring stick then maybe we could tackle
         | Goodhart's law.
         | 
         | Are you hiring Ph.D.s because on average they are more capable
         | to the demands of the job (Extremal Goodhart)? Because you also
         | have a Ph.D. and so identify with Ph.D. holders (affinity
         | pseudo-Goodhart [my own creation])? Because you also have a
         | Ph.D. and know a whole ton of Ph.D. holders who have difficulty
         | getting good paying jobs (a form of Causal Goodhart, probably)?
         | Because you have too many decent resumes to sort through
         | (Regressive Goodhart)?
         | 
         | But they either aren't honest, or have too many differing goals
         | for the use of a measure to justify to themselves minimizing
         | the measure.
        
         | dasil003 wrote:
         | Even as someone who is in charge, it can be incredibly
         | difficult to effect change once this type of culture is
         | established. The only way it can happen is if enough people
         | know it's wrong up and down the chain and are able to
         | consciously recognize the systemic problems and rally
         | individuals to start pulling the cart out of the mud. This is
         | easier said than done, because most people are willing to put
         | up with a tremendous amount of bullshit as long as it is
         | _predictable_ bullshit and they don 't feel responsible for it.
         | 
         | I also want to challenge your framing about learned
         | helplessness by "the one in control". It's true that in many
         | situations you won't have power and you need to pick your
         | battles. But on the other hand, everyone has some degree of
         | agency, and programming especially requires folks to understand
         | what they are doing and how it fits into larger systems (both
         | technological and human). As a manager, I have seen a
         | tremendous amount of learned helplessness based on assumed
         | constraints that simply were not true. Yes, in some cases it's
         | justified, but the most successful people tend to have fewer
         | assumed constraints, regularly take action to do what they can
         | to improve things, and they aren't easily discouraged when
         | (inevitably) outcomes fall short of their ideal vision.
        
           | zug_zug wrote:
           | If people are serious about rooting out people who lie or
           | cheat to appear on-target (beneath them in the management
           | chain) they need employ anonymous whistleblowing straight up
           | to them.
           | 
           | But I think many people in charge see the corruptness of the
           | people below them as "headaches to deal with" and "if it's
           | not squeaking it must be working" which I think is exactly
           | backwards (it's the "if it compiles it's working" approach to
           | management).
        
           | convolvatron wrote:
           | develop a network of senior people and build consensus around
           | change. if you try to go this alone you are perceived (and
           | may very well be) a shortsighted iconoclast acting out some
           | narcissistic fantasy.
           | 
           | modulo that, once we have established some legitimacy and
           | buy-in from the people that matter..just lose your fear and
           | do the right thing. sure, they can fire you.
        
           | crdrost wrote:
           | One of the subtler points Eli Goldratt makes indirectly is
           | essentially that, "this type of culture is established" as
           | you put it, in situations of abundance.
           | 
           | So Goldratt's description of "crunch time" is a company which
           | starts out every quarter doing things in the (as they see it)
           | "right way," then they close out every quarter doing
           | everything in the "wrong way" or taking shortcuts or spending
           | considerable costs to finish projects to make their revenue
           | come in.
           | 
           | The spin I'm offering is: when you have a season of
           | abundance, you do not have to face crunch time, and you get,
           | as you put it, "predictable bullshit and they don't feel
           | responsible for it." But effecting change during crunch time,
           | by contrast, seems much easier. As long as you can keep your
           | head straight. Goldratt's starting point begins, "maybe these
           | 'shorctuts' we take under pressure are not the 'wrong way'
           | per se."
           | 
           | I personally hate learning abstractions without examples, so
           | let's get concrete. Your software project gets overdue and
           | you and your peers start approving each others' merge-
           | requests after only skimming them for flagrantly bad code,
           | rather than "is this method in the right class?" and "does
           | this have adequate test coverage?" you are now instead
           | looking for "okay that's a raw SQL query, could that
           | accidentally drop the whole database? no? approved! anything
           | else we can add tests and refactor in a month." That
           | attitude, right?
           | 
           | Goldratt says, "no, pay attention to that!" ... you say "but
           | that's not how it should be done, we must review code as we
           | go, tests are good to have" and my-imaginary-version-of-him
           | replies, "sure I understand that you have a need for code
           | safety, I am not saying that you don't. But the fact remains,
           | you _accepted_ the bypassing of this process when crunch-time
           | came, which means that it _constrained the team_ in
           | unacceptable ways overall. So if we believe in working
           | smarter-not-harder, we need to get imaginative now, because
           | the  'logical place' for code safety measures to get
           | injected, is too slow. And there are lots of imaginative
           | solutions. We could hire someone whose _only_ job will be
           | code review, they could start reviewing your code before you
           | 're even done writing it. Or we could mandate that everyone
           | must commit their code to the main branch every single day
           | with only pro-forma code review, this will force us to adopt
           | out-of-band practices to make things safe. Other things like
           | that."
           | 
           | So what does effecting change look like in a system that does
           | not have the luxury of abundance? It looks like a "crunch
           | time" that never "ends", but does "get better." Goldratt's
           | point is essentially that you don't want to meet this punch
           | with a counterforce, as that will hurt: you instead want to
           | yield with it and let its own momentum carry the both of you
           | to a better solution.
           | 
           | I have a theory about how this works on software projects but
           | I didn't quite get the chance to run the experiment at my
           | last job, so if this intrigues you and you have the headcount
           | to hire me... :)
        
         | pbecotte wrote:
         | That's like- the whole point. If you as a manager set a goal,
         | those three choices are all the choices the people under you
         | have to meet the goal, and you often set it up so that the
         | preferred choice (actually make things better) is impossible.
         | Its saying that decision makers need to be aware of this and
         | adjust your behavior.
         | 
         | Like you said, if they don't, the people dealing with it have
         | no choice- so, it'd be impossible to offer advice for those
         | people, since they have no way of actioning it (unless its
         | convincing the decision maker of that point)
        
         | andrewflnr wrote:
         | I think trying to identify a separate "Hard Goodhart's Law" or
         | whatever is a bit silly. Very little you've said here is really
         | specific to Goodhart's Law. If you don't have the power to
         | solve the problem, then, well, you can't solve the problem.
         | You're left with the standard options for working with any bad
         | system: go with the flow, leave, try to gain more power, etc.
         | 
         | Which is not too say that asking for advice is a bad idea,
         | quite the opposite. Just that said advice doesn't need a
         | special name.
        
       | malfist wrote:
       | I think this article has great advice when the metric is well
       | chosen.
       | 
       | But that's the hard part, choosing a metric that matters, and
       | that's the majority what goodhart's law is about. Too many things
       | in business cannot be quantified, so you measure things adjacent
       | and hope the correlate, and often that correlation is just
       | wishful thinking.
       | 
       | Take for example, how do you measure productivity of developers?
       | 
       | Lines of code? Number pull requests? Story points completed?
       | Tickets closed?
       | 
       | All of those measure....something...but they don't measure
       | productivity directly. A smart engineer who spends a few extra
       | days on a design that comes up with a new plan that cuts out half
       | the work fails by all metrics I've listed above, but could easily
       | be the most productive developer just by cutting out work.
       | 
       | Business is hard to measure directly. It's way too easy to
       | penalize your best people by over focusing on quantifiable
       | metrics.
        
       | 1bent wrote:
       | I can't seem to reach the original URL; this seems to work:
       | 
       | https://web.archive.org/web/20230303122025/https://commoncog...
        
       | GulpGulp wrote:
       | You can really tell when someone has never worked in a call
       | center
        
       | satisfice wrote:
       | Although this is an insightful article with many good points, I
       | am disappointed that the author didn't mention a more fundamental
       | problem with metrics: that the very framing of business that
       | leads to a focus on metrics is toxic to responsible business
       | practices.
       | 
       | The author talks a lot about listening to the voice of the
       | process. How about listening to the voice of people? For
       | instance, people who are concerned that we're losing our ethics
       | and our vision and our sense of meaning in our work?
       | 
       | The moment someone suggests a metric, my reaction is not to think
       | about causes and effects but rather "what is motivating you to
       | think that dwelling on that metric, OR ANY METRIC, will lead to
       | happiness?
       | 
       | Framing and philosophy precedes any possible notion of
       | improvement. Start there. If that leads you to measurement, so be
       | it... Or you can be like Amazon: a rich company that is famous
       | for its rapaciousness and exploitative behavior.
        
         | ip26 wrote:
         | The voice of the people is also a metric.
        
         | sokoloff wrote:
         | There are a lot of production-focused businesses where metrics
         | are one of the most sensible, predictable ways to run the
         | business. Are you going to listen to the opinions of 2000 auto
         | manufacturing employees to know how things are going or look at
         | completed cars and initial defects reported?
        
       | salmonellaeater wrote:
       | Site is not loading for me (maybe hugged to death).
       | 
       | Archive:
       | https://web.archive.org/web/20230303122025/https://commoncog...
        
       | taeric wrote:
       | Picking on calories in/out is problematic if you think that is
       | just two variables. Easily listed problematic parts, there are
       | several ways to get "calories out," "calories in" have an impact
       | on energy levels, and "hunger" and "satiation" are impacted by
       | more than just "calories in or out." Though, as stated, the
       | biggest gotcha is going to be that, unless you are doing extreme
       | exercise, that will not be the dominate way that you are
       | expending calories. Such that the criticism of the idea is flawed
       | from the start. That is not what in/out means.
       | 
       | For the rest? I don't buy it. For starters the WBR process can
       | easily get downright toxic from my view. Too much time spent
       | preparing the metrics without nearly enough time understanding.
       | There are literally teams of people whose job is to present
       | numbers up and feel like they are somehow masters of the system.
       | Not at all healthy for the boots on the ground doing work.
       | (Ironically, this is a manifestation of Goodhart's Law. When the
       | metrics were being used by the boots on the ground, they were
       | great. As soon as you get a middle layer...)
       | 
       | Which, is the point of the "law." There are no evergreen policies
       | or metrics that can lead to improvement. Sucks, as you can't even
       | really take this in a meta direction. Constantly changing metrics
       | and process is a bad idea when you are tracking how often you do
       | that.
        
         | dasil003 wrote:
         | 1000 times this. Any management system is only as good as its
         | practitioners. The most talented managers and leaders tend to
         | be good communicators, and so there are hundreds and thousands
         | of great books on management philosophy, systems, tactics, etc.
         | But all of it is subject to cargo culting by people who simply
         | lack the experience or skillset to successfully follow the
         | advice. At the end of the day, unless you have a quorum of
         | leaders who viscerally understand what is meant by the old
         | adage "the map is not the territory", then you are doomed. This
         | is why leaders should be drawn from experienced practitioners,
         | MBA programs should require 5+ years industry experience before
         | admission, and Finance should not be let anywhere near product
         | decisions (other than to set a budget).
        
       | tqi wrote:
       | While it sounds simple in the article, I think in reality the
       | difference between "Distorting the system" and "Improving the
       | system" is often not very clear. Even looking at the example of a
       | WBR metric that evolved over time[1], the final version
       | incentivizes product behavior that may run counter to the idea of
       | Amazon as an "everything store", such as down-ranking items that
       | are a better match for what the customer is looking for because
       | they aren't immediately available or removing a long tail of
       | products altogether. Is that a distortion or an improvement?
       | 
       | [1]:
       | 
       | - number of detail pages, which we refined to
       | 
       | - number of detail page views (you don't get credit for a new
       | detail page if customers don't view it), which then became
       | 
       | - the percentage of detail page views where the products were in
       | stock (you don't get credit if you add items but can't keep them
       | in stock), which was ultimately finalized as
       | 
       | - the percentage of detail page views where the products were in
       | stock and immediately ready for two-day shipping, which ended up
       | being called Fast Track In Stock.
        
         | anonymouskimmer wrote:
         | > such as down-ranking items that are a better match for what
         | the customer is looking for because they aren't immediately
         | available
         | 
         | What struck me about the WBR is this assumption they're making
         | about the customer's desire.
         | 
         | > The backlog indicated the amount of work we'd need to do to
         | make sure our customers received their gifts before the
         | holidays.
         | 
         | How many of these people _don 't care_ if their product arrives
         | before December 24th? You never, ever bothered to ask them. If
         | it's even 5% of the orders during this period that customers
         | don't care about arriving before December 25th then you could
         | have made logistics easier by just asking this question.
         | 
         | And as Amazon grew to become the "everything store", a greater
         | proportion of mid-December orders are ones that the customer
         | doesn't need by December 24th. If you ever bothered to ask the
         | question you'd make the holiday rush so much easier. Instead
         | you make Amazon _inconvenient_ for the customers who don 't
         | want to be a bother, by forcing the customer to put off
         | submitting orders until after the holiday.
        
       | blululu wrote:
       | This is a nice refinement to the discussion. There is an element
       | of truth to Goodhart's law, but it is certainly not a law and it
       | is maybe not even a default condition. As per the author, the
       | work of Demming clearly shows that measuring tolerances has a
       | good effect on quality. I personally even seen Goodhart's law
       | (mis)applied to discussions of machine learning pipelines, so
       | clearly there are glaring exceptions to the utility of metrics.
        
         | drewcoo wrote:
         | > Goodhart's law . . . is certainly not a law
         | 
         | A scientific law is a description of a common pattern. It's not
         | a rule voted into being by the reality legislature and enforced
         | by nature beat cops.
         | 
         | Goodhart's certainly is a law.
         | 
         | > Goodhart's law (mis)applied to discussions of machine
         | learning pipelines, so clearly there are glaring exceptions to
         | the utility of metrics.
         | 
         | How can an alleged misapplication of Goodhart's law mean that
         | metrics are not always useful? Goodhart's law itself says
         | metrics aren't always useful.
        
           | hgsgm wrote:
           | It's not a scientific law. It's a meme law, broadly
           | applicable but not always true.
           | 
           | Scientific laws have no counterexamples, only refinements.
        
             | drewcoo wrote:
             | Goodhart was an economist who stated his eponymous law in
             | 1975, before Dawkins's The Selfish Gene (origin of "meme")
             | was published in 1976. So Goodhart was not meme-ing.
             | 
             | If you want to argue that economics isn't science or isn't
             | hard science, fine.
             | 
             | But law is used here in the sense of scientific law
             | nevertheless.
             | 
             | https://en.wikipedia.org/wiki/Category:Economics_laws
        
         | adolph wrote:
         | Yes, for Deming:
         | 
         |  _Enumerative study: A statistical study in which action will
         | be taken on the material in the frame being studied._
         | 
         |  _Analytic study: A statistical study in which action will be
         | taken on the process or cause-system that produced the frame
         | being studied. The aim being to improve practice in the
         | future._
         | 
         | https://en.wikipedia.org/wiki/Analytic_and_enumerative_stati...
        
         | user3939382 wrote:
         | > Goodhart's law (mis)applied to discussions of machine
         | learning pipelines
         | 
         | I see a way in which it overlaps with this issue
         | https://en.wikipedia.org/wiki/Overfitting
        
           | blululu wrote:
           | For context this was just a team objecting to tracking
           | progress against an external standard. The proposed metric
           | was not that far off from the mean square error loss that was
           | used for training models. Goodhart's law was just used as a
           | rhetorical device to evade accountability.
        
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