[HN Gopher] Domestic violence hotline calls will soon be invisib...
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       Domestic violence hotline calls will soon be invisible on your
       family phone plan
        
       Author : LinuxBender
       Score  : 53 points
       Date   : 2023-02-19 18:14 UTC (4 hours ago)
        
 (HTM) web link (arstechnica.com)
 (TXT) w3m dump (arstechnica.com)
        
       | josephcsible wrote:
       | On cell phone plans that still charge per minute of talk, how is
       | this going to work? Will those carriers make domestic violence
       | hotline calls be free and not count against your total minutes?
       | If not, then won't the resulting discrepancy between the amount
       | of the bill and the number of minutes for each individual call on
       | it make it obvious what happened?
        
         | rgmerk wrote:
         | The obvious response to this is to make calls to DV hotline
         | services free.
         | 
         | The cost to carriers would be negligible.
        
         | zoklet-enjoyer wrote:
         | Do those plans even exist anymore?
        
           | klyrs wrote:
           | In Canada you can save $5 by downgrading to plans that would
           | be offensive anywhere else in the early 00s...
        
           | nicbou wrote:
           | They're common in Germany, since calls and SMS are rarely
           | used. Mobile data for WhatsApp is far more useful.
        
             | dewey wrote:
             | I wouldn't say it's common in Germany. I just checked some
             | providers and most of them just have one line saying "Phone
             | and SMS flatrate to all German networks" in their plans.
             | The only differentiation between plans these days is how
             | much data is included.
        
             | culturestate wrote:
             | You have to _really_ be pinching pennies to get one of
             | those plans. Even on Aldi Talk, you 'd only pay EUR3 more
             | per month for unlimited calls and SMS than you would for a
             | data-only plan.
             | 
             | https://www.alditalk.de/produktinformationsblatt
        
         | Lucent wrote:
         | Domestic abuser: "I tallied only 748 minutes of calls across
         | these 9 pages, and after subtracting the 500 included minutes
         | in your plan, we were only charged an additional $12.28 instead
         | of the expected $12.40. Explain yourself!"
        
           | bitwize wrote:
           | If you think domestic abusers won't go to these lengths, you
           | must not know any victims.
        
         | advisedwang wrote:
         | They haven't decided details like this. The actual notice of
         | proposed rulemaking [1] explicitly asks for feedback on this:
         | 
         | > 117. We also seek comment on whether we should establish
         | exceptions...? How often are toll calls or usage-fee-inducing
         | mobile calls and text messages made to hotlines?
         | 
         | > 145. Are there any potential inconsistencies between the
         | rules that we might adopt to ensure the privacy of calls and
         | text messages to hotlines and other Commission rules or state
         | regulations? For example, would omitting toll calls that incur
         | separate charges from consumers' bills conflict with our truth-
         | in-billing rules? Are there any other potential
         | inconsistencies? Should we explicitly resolve them and, if so,
         | how? What role might disclaimers issued by service providers
         | play?
         | 
         | It also sounds like the sought some industry comment already
         | and had any "insurmountable" objection:
         | 
         | > 112. ...We note that there is no discussion of such concerns
         | in the record in response to the Notice of Inquiry ... Indeed,
         | neither of the two trade associations representing
         | substantially different segments of what would be covered
         | providers and/or providers of wireline voice service raise
         | insurmountable issues relating to selectively omitting calls
         | and text messages from call and text logs.
         | 
         | I also suspect most domestic volence hotlines are toll free.
         | 
         | [1] https://docs.fcc.gov/public/attachments/FCC-23-9A1.pdf
        
           | josephcsible wrote:
           | > I also suspect most domestic volence hotlines are toll
           | free.
           | 
           | Don't toll free calls placed from cell phones count against
           | minutes just like normal calls do?
        
       | seba_dos1 wrote:
       | In the USA.
        
       | neilv wrote:
       | > _Service providers must also "omit records of calls or text
       | messages to certain hotlines from consumer-facing call and text
       | message logs," so that abusers cannot see when survivors are
       | seeking help._
       | 
       | I can see some of the other part of the Safe Connections Act
       | being new, but were calls to a domestic violence hotline showing
       | up on consumer-facing cellular (and POTS) records for the last
       | 20+ years?
        
       | nicbou wrote:
       | I'm glad that some people are thinking about details like this.
       | It feels like the world is increasingly indifferent to scenarios
       | a typical tech worker has not experienced. Someone actually had
       | to stop and think outside of their bubble, or at least convince
       | their colleagues to think outside of theirs. It took some effort
       | to get that approved, no doubt.
        
         | 1123581321 wrote:
         | [flagged]
        
           | valleyer wrote:
           | What's frustrating to me about your comment is that you and
           | the person you're replying to seem to basically agree on the
           | pertinent points, but you've chosen to make an irrelevant,
           | unfalsifiable semantic argument.
        
             | 1123581321 wrote:
             | You are completely correct. :) Sorry mine also frustrated
             | you.
        
       | travisporter wrote:
       | Deregulation and free market alone can't solve this problem
        
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       (page generated 2023-02-19 23:02 UTC)