[HN Gopher] Ask HN: AWS account suspended, able to access via ke...
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Ask HN: AWS account suspended, able to access via keys with no
console signin
I have my entire life backed up in AWS, but apparently my account
has been suspended for 3 months? Not sure how this is possible, but
when I tried to contact support, I am told I must access support
after signing in. There must be some way to get my account
reinstated. I have buckets that I've had backed up for literally a
decade and losing this would be unbelievable. I am trying to
backup what I can but was wondering if anyone knows someone that
can look into this at AWS? I tried contacting support but was
greeted with this message: "Hello there, Greetings from AWS! AWS
account security policies don't permit us to discuss account-
specific information unless you're signed into the account you're
asking about. For your sign-in credentials, use the email address
that's associated with the AWS account that you'd like to discuss.
Then contact us from the Support Center through the following link.
Even if your account is suspended or has been closed for 90 days or
less, you can still open a case.
https://support.console.aws.amazon.com/support/ If your sign-in
information no longer exists, then your account was permanently
closed after being suspended or closed for more than 90 days. You
can create a new AWS account:
https://aws.amazon.com/premiumsupport/knowledge-center/create-and-
activate-aws-account/ Note that if your account was closed or
terminated, you can't use the same email address to create a new
AWS account." I am pretty sure I've been paying AWS regularly
(around $120 a month for the last year or so) so I can't imagine
ever receiving any suspension emails. When I tried loggin in
yesterday, the captchas seemed insane and I was completely unable
to login. I really need help resolving this or I'm going to be in
a really bad spot. Any help appreciated.
Author : arthurcolle
Score : 28 points
Date : 2023-02-17 20:41 UTC (2 hours ago)
| gdelfino01 wrote:
| Nothing like having your data in your own NAS. I love my
| Synology.
| iLoveOncall wrote:
| The odds of your hardware failing are much higher than the odds
| of having a problem leading to data loss with AWS.
| ncallaway wrote:
| Mmm, but the 5 9s of reliability probably don't take into
| account their odds of terminating your account abruptly.
|
| Maybe they should. Every account they unilaterally shutdown
| without access to data should just count against their
| reliability metrics as if it were an indefinite outage.
| bostonsre wrote:
| If you can access with keys, then dump your data from s3 with a
| cli tool then move it somewhere else while you still can.
| iLoveOncall wrote:
| Since you have your keys working, you may be able to open a
| support case using the support API:
| https://docs.aws.amazon.com/awssupport/latest/user/about-sup...
| :)
| yumswiss wrote:
| Sounds like someone could have changed the root account email.
|
| If you can access via keys then just backup your stuff.
| chaps wrote:
| Similar happened to me. Credit card kept getting charged while my
| account was suspended because I couldn't pay the first bill. The
| only way to unsuspend it was to pay the full amount, including
| when all of the hosts were inaccessible. They were basically
| forcing me to pay for hosts that weren't accessible, which I had
| no access to shutdown. To finally shut everything down to stop
| the charges, I had to pay the full amount. When I complained,
| they told me that I should have read the ToS to know that I'd
| still be charged for inaccessible hosts. They waived one month,
| but had to pay the rest. All of my support was done over chat,
| but it took a while and I had to talk to a few different reps.
| Good luck.
| shaicoleman wrote:
| * You can try to contact AWS Support on Reddit [1]
|
| * If you're on the business plan (unlikely), you can open a case
| via the API/CLI [2]
|
| 1.
| https://www.reddit.com/r/aws/comments/10zj55b/comment/j83jrg...
|
| 2.
| https://docs.aws.amazon.com/cli/latest/reference/support/cre...
| MarxistaLS wrote:
| AWS is so expensive in so many ways, I'd never use it if I was
| paying.
| rickoooooo wrote:
| If you have working access keys, you can generate a console URL
| that has the same permission as your keys. Check out the python
| script here:
| https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles_pr...
|
| It will spit out a URL you can use to sign into the console using
| the keys instead of a user account. Maybe this will help you in
| the meantime while you are trying to fix the root problem. Good
| luck!
| KomoD wrote:
| > I have buckets that I've had backed up for literally a decade
| and losing this would be unbelievable.
|
| Why would you store everything only at AWS...?
| Someone1234 wrote:
| How is this constructive to what OP asked?
|
| I don't think OP should answer you, because if they do instead
| of people addressing their actual issue, it will become an
| irrelevant rabbit-hole discussing backup best practices or the
| cost-effectiveness of AWS's various data storage solutions.
|
| Personally I've seen AWS's S3 Glacier _commonly_ recommended
| including in Ask HN or Reddit 's data hoarder sub. Therefore,
| that is a good answer: It is a popular data storage solution.
| Now back to OP's actual issue...
| xeromal wrote:
| OP already learned this lesson. No need to pile on.
| rsstack wrote:
| 3-2-1 rule for backups: 3 copies, 2 different physical mediums
| on the same site (if you're on AWS, they handle that for you),
| 1 off-site (NOT AWS). This is the minimum for a data backup to
| count as "backup", not the maximum.
|
| Backup your AWS data, backup your Google data (Gmail, Drive,
| and GCP), backup your on-prem data (to the cloud, or a
| different building), etc.
| jchallis wrote:
| By any chance is your root email address similar to the one you
| use for your regular Amazon life (kindle / shopping / prime) etc?
| You should be able to log in using that root account using your
| usual Amazon email and then proceed to reach out to support.
|
| As root you could also assign the IAM roles to individual users
| for specific buckets.
| chrisgoman wrote:
| This is most likely what is happening is the shopping website
| and AWS are now trying to make you create at least 2 accounts
| and the captchas will start showing after that
| anaganisk wrote:
| I suspect your keys got leaked or something? I remember reading a
| similar experience think. But at least I could suggest one thing
| which I did a while ago, I emailed from my aws registered email
| CCing Jeff when he was still the boss. I didn't have business
| support or anything, but the issue was handled like I was the
| most important customer of AWS.
|
| Another thing I would suggest is never trust any cloud to be your
| only source of backups. Always have your own copy, I have an
| unraid setup(it's cheap too to build), with an 8tb capacity that
| regularly backs up to Hetzner storage box. That redundancy is
| enough for me. If one goes, the other stays.
|
| For anyone else reading this, this has become so common that
| people using any cloud service should be aware at this point
| atleast users of HN to have redundancy measures for anything
| important. You may not win the HN front page lottery all the
| time.
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(page generated 2023-02-17 23:02 UTC)