[HN Gopher] Show HN: Laudspeaker - open-source customer journey ...
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Show HN: Laudspeaker - open-source customer journey automation
Hey HN, excited to share our open source tool with the community.
We wanted to build an open source omnichannel tool where you can
design customer journeys with a drag and drop editor. You can use
our tool for example to design an onboarding flow so that users who
sign up to your site can receive a series of predetermined emails
and sms. Give it a spin and let us know how we can improve it. We
also made it so you can self host.
Author : abe94
Score : 99 points
Date : 2023-02-17 15:14 UTC (7 hours ago)
(HTM) web link (github.com)
(TXT) w3m dump (github.com)
| arvt wrote:
| Most of these tools support a std set of channels (emails/texts).
| I think you could reach a much wider audience if people could
| write plug ins for their own channels
| [deleted]
| abe94 wrote:
| This is a good idea, we will add more a public roadmap to our
| project soon!
| mpowell94 wrote:
| push notifications are a big one for us
| lukasfischer wrote:
| Out of curiosity: What do you differently than Mautic?
| abe94 wrote:
| Hey thats a great question.
|
| I think first of all its good for there to be a few open source
| projects and options out there, a vibrant ecosystem provides
| more choices!
|
| Mautic is a solid project thats been around for a while, and
| has many many features. Our focus is much more narrowly on
| customer journeys, afaik mautic has added that more recently
| but it wasn't the core focus.
|
| Beyond that, we want to be easy to self host; we're focusing
| more on integrations with customer / product data - we've
| started off with posthog but plan to integrate with segment,
| Rudderstack, mixpanel etc, as well as databases and warehouses.
| And "journey testing" is important to us.
|
| At previous companies we've worked at we've consistently seen
| that marketers/ pms / engineers sort of test emails, sms in
| production. Issues are caught after the fact, and the big
| commercial players don't provide too much tooling here. It
| would be really cool if we could simulate what would happen if
| specific events are sent, on specific dates, and see what
| messages those users would receive, we are building a set of
| features to help this too.
| nrjames wrote:
| I would love to play with the self-hosted version of this.
| However, being at a company that sends ~ 5 billion messages
| (across channels) to opted-in existing customers each year, your
| pricing is far more expensive than Salesforce, Braze, or other
| commercial competitors. It's enough out of the ballpark that I
| wouldn't even bother to spin up an instance and play with it.
| mcharawi wrote:
| Hey, cofounder of laudspeaker here. If you want to try it out,
| you can deploy to render without having to really do any heavy
| lifting. We are just getting started with respect to the
| business model so we're open to feedback on pricing. Email me
| at mahamad at laudspeaker dot com and we can chat!
| ad404b8a372f2b9 wrote:
| Looks like a really cool tool, I've been doing onboarding email
| flows manually like a chump, didn't know customer journey
| automation was a thing.
|
| With regards to your hosted solution, I couldn't find a privacy
| page on your website. My two main questions would be: Where are
| your servers hosted and what happens to my customers' data when I
| integrate with your service?
| abe94 wrote:
| Hey you're right we need to add a privacy page! At the moment
| our cloud option is hosted on aws. We are working on encryption
| at rest, (you can off course self host if this is an issue). We
| store customer data in a mongo instance. What would you like to
| see, are you looking for something in particular?
| feydaykyn wrote:
| In which country are the datacenters?
| abe94 wrote:
| US, at the moment. Are you looking for an eu option?
| revskill wrote:
| Email messaging/marketing these days are almost spam, i'm not
| sure if it's useful enough.
| harrybr wrote:
| Looks good. Also see chatwoot (similar marketing automation tool
| that has an open source offering)
| https://github.com/chatwoot/chatwoot
| thebigm101 wrote:
| Ex adobe eng here worked on our similar project - looks great
| always thought there should be an open source alternative as
| marketing tech becomes more complex.
|
| The hard thing here is making something that scales with millions
| of messages, have you thought through how you may handle that?
| vmarchaud wrote:
| Hey, i'm interested in the kind of problems you have run
| against in those cases if you don't mind sharing them ? My
| email is in my bio
| mcharawi wrote:
| Hey, cofounder of Laudspeaker here. At a high level, there are
| two main problems to solve for when it comes to scaling this
| type of system. One is the ability of your infrastructure to
| handle resource intensive customer requests (sending 10 million
| emails) that are instantiated at arbitrary unpredictable times
| --this sort of work is usually best handled using job queues
| and job processing threads that are horizontally scalable. The
| second is the channel specific failure modes that are common at
| higher message sending volumes, for example IP blacklisting by
| spam filters for email, or sending the same notifications
| repeatedly when dealing with mobile push. We've set up our
| architecture to tackle the first problem and are currently
| performing stress testing to find and fix any bottlenecks
| there; with respect to the second type of problem, we are
| actively experimenting with ways to mitigate these failure
| modes as our product matures.
| mpowell94 wrote:
| What warehouses do yall support?
| abe94 wrote:
| We have a databricks integration in staging right now, with
| plans for all the major ones. What use-cases do you have in
| mind for them?
| mpowell94 wrote:
| We have additional data outside our core user system and wed
| like to condition messaging based on that. That warehouse
| also contains the core user data, but on a lag. Could we
| condition messages on prod data + warehouse data or would we
| have to condition everything on one or the other?
| rodolphoarruda wrote:
| Hello GitHub. I'm willing to pay for a service that deploys a
| demo instance of the repo. You can craft a nice little button
| named "Demo" and when I click it, you'd send me back an URL and
| credentials to the app itself. Last, but not least, please share
| a cut of the deployment fee with the repo core maintainers.
| Thanks
| hummus_bae wrote:
| Berlango does that.
|
| https://www.berlango.com/launch
| phneutral26 wrote:
| Not anymore, based on the 404.
| jmacd wrote:
| I've been so frustrated looking at the commercial options in this
| space. The one I like the most (customer.io) has gone completely
| "Call Us". For some reason I just balk at and freeze up. I never
| end up filling out those forms, even though it's never a high bar
| to get me to input my email address on a site I find even
| remotely interesting.
|
| I made a list of "things that need a high quality open source
| version" and this was at the top of the list. I've looked and
| looked at some of the more established options, but they seem
| like too much software for what I want.
|
| I'm looking forward to trying it out when we launch our cloud
| version soon.
| abe94 wrote:
| Great to hear that - we agree that customer io has the nicest
| UX in the space, the others are way more focused on enterprise
| customers and hard to try out.
|
| Feel free to join our slack group when you launch and we'd be
| happy to help set you up!
| superphil0 wrote:
| Just too bad react native support is lacking many features.
| We Probably will have to switch because of this.
| [deleted]
| mukundt wrote:
| Looking forward to the databricks integration - congrats guys!
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