[HN Gopher] 50% rejection rate for iPhone casings produced in In...
       ___________________________________________________________________
        
       50% rejection rate for iPhone casings produced in India shows
       Apple's challenge
        
       Author : brianmcgee
       Score  : 134 points
       Date   : 2023-02-14 20:30 UTC (2 hours ago)
        
 (HTM) web link (9to5mac.com)
 (TXT) w3m dump (9to5mac.com)
        
       | Barrin92 wrote:
       | As the saying goes, Americas worst ideas are always bipartisan.
       | The whole decoupling from China hysteria is going to cause
       | significant harm to consumers and people vastly underestimate how
       | complex manufacturing at the scale, quality, and price is that
       | China built out over the years. There's an incredible amount of
       | tacit knowledge in industrial processes that cannot easily be
       | replicated, it takes a long time to develop.
        
       | blobbers wrote:
       | Anyone who's read outsourced code can vouch for the similar QC
       | problems. I work with a lot of great Indian software developers;
       | none of them worked IN India itself; they tend to be the ones
       | that are skilled enough to quickly realize they're able to
       | command massively higher wages by leaving India.
       | 
       | India, despite it's reputation as a software outsourcing location
       | has never been able to produce exportable quality besides
       | textiles. There are no cars or electronics, or chip fabs in this
       | country.
       | 
       | The author's description of the government being 'bureaucratic'
       | is a nice way of saying corrupt, and certainly has no direct
       | bearing on manufacturing yields. That's simply the way business
       | is done in a largely domestic economy.
        
         | manuelabeledo wrote:
         | I suspect that most people who have interacted with remote
         | teams based in India, have had the same experiences.
         | 
         | I'm honestly surprised that Apple didn't choose Vietnam or
         | Indonesia over India.
        
           | bogomipz wrote:
           | They are moving some production to Vietnam, starting with
           | some Macbooks:
           | 
           | https://www.investopedia.com/apple-moves-production-
           | vietnam-...
           | 
           | I imagine once Apple is confident they will likely add more
           | products there.
        
           | delecti wrote:
           | The worst I could say about the India based teams I've worked
           | with is that some were to-the-letter to a fault. Anything not
           | explicitly stated was skipped, where you'd typically expect a
           | dev to fill in the unstated but obvious things that you only
           | discover while working a task.
           | 
           | But that was at Amazon. At my current gig, the India based
           | teams are great. Not _quite_ up to the standards of the US
           | teams, but I 'm sure they're more cost effective. They're
           | also hungry for more interesting responsibilities, and are
           | proactively improving things. It makes me think that Amazon
           | just had shitty management over there.
        
             | [deleted]
        
             | blobbers wrote:
             | You're willing to throw amazon under the bus, but what
             | company are you at now?
        
               | delecti wrote:
               | I work at Mercedes-Benz. I'm not secret about it, I just
               | don't feel as comfortable being noisy about current
               | experiences with their name attached, as I do things from
               | several years ago. I don't know that that's necessarily a
               | logical reason to make a distinction.
        
           | reaperducer wrote:
           | _I 'm honestly surprised that Apple didn't choose Vietnam_
           | 
           | There are some Apple products already being made in Vietnam.
           | I believe that some iPhone work is going there soon, as well.
        
           | nerdbert wrote:
           | I'm sure there are political considerations.
           | 
           | India of late has a capricious regulation problem which makes
           | it difficult for tech firms to have predictability.
           | 
           | And everyone already knows you can get decent quality
           | manufacturing done in Vietnam. India would like to be
           | considered in that same group.
           | 
           | Therefore it's in Apple's interest to present India with the
           | opportunity to demonstrate that capability, while giving
           | Apple a measure of leverage in cases where India's government
           | is considering outlawing encryption or unmoderated forums or
           | the shift key or whatever they think will make people stop
           | complaining about them today.
        
             | kamakazizuru wrote:
             | Does everyone also know about the outsize influence China
             | has on Vietnam? If the goal is to de-risk a China / US
             | Trade War scenario and prevent Chinese government from
             | stealing chip tech etc - then you dont get much by going to
             | their pals next door ;)
        
           | ReptileMan wrote:
           | Not been involved in manufacturing there. But was very
           | pleasantly surprised by the quality of IT and datacenters in
           | Jakarta.
        
         | malfist wrote:
         | I say this as the whitest white man ever, so please correct me
         | if I'm being discriminatory.
         | 
         | I understand it's also a culture issue. India has a culture of
         | never telling clients "no" for anything, even if they know they
         | can't do it. So you ask for something insanely complex, and
         | your contractor in India will throw a mountain of buggy code at
         | you. I wouldn't be surprise if that's also the issue here.
        
           | ubermonkey wrote:
           | We had some Indian devs in a subsidiary for years, and that
           | absolutely tracks.
           | 
           | Cross-cultural communication is an actual field of study, you
           | know? But in this case, with the unwillingness to say "no",
           | it's a killer. We ended up cutting them loose because even
           | though they were cheaper per hour than US-based resources, we
           | couldn't make the progress we needed to make. One US dev
           | because 3, and that became a whole team, and that's how we
           | decided to continue.
        
           | satvikpendem wrote:
           | I've heard it as Asian cultures in general, being conformist.
           | For example, I've heard the same from Japanese devs who have
           | to save the face of their superiors, and in Chinese
           | manufacturing as well.
        
           | oauea wrote:
           | Noticed the same thing. Even implying that what management
           | wanted wasn't realistic would make them incredibly
           | uncomfortable.
        
         | valdiorn wrote:
         | They've done well in the pharma industry recently, but it's
         | their one major success.
        
           | eldaisfish wrote:
           | I would strongly suggest not calling India's pharma industry
           | a success. It is rife with terrible quality and government-
           | sponsored coverups.
           | 
           | Here is one book that goes into some detail:Bottle of Lies:
           | Ranbaxy and the Dark Side of Indian Pharma
           | 
           | Many children lost their lives in Gambia and Uzbekistan after
           | consuming tainted cough syrup made in India. The worst part
           | is not the error, it is the fact that indian regulators and
           | the indian government don't do anything to solve the problem.
        
             | jen729w wrote:
             | We're in Australia and after reading that book we'll go out
             | of our way to not buy generics manufactured in India.
             | 
             | Weirdly, it doesn't seem like a regulatory requirement to
             | print the country of manufacture on the box. All of our
             | food is clearly labelled but not pharmaceuticals? An odd
             | omission.
             | 
             | I speak as someone who worked in India -- Bangalore, in the
             | IT sector -- for 2 years. I loved the place and the people.
             | But for sure the work ethic is ... different to Australia.
        
               | eldaisfish wrote:
               | the disappointing thing is that India can absolutely
               | dominate the sector and supply cheap generics to poor
               | countries. They have the expertise and supply chains. All
               | while making a tidy profit.
               | 
               | Instead, greed and crony capitalism takes over and
               | increasingly, the indian government is getting
               | increasingly involved, reacting to any criticism in a
               | churlish manner.
               | 
               | Really sad to see the wasted potential in a country like
               | India. I suspect this is cultural and not easy to fix.
        
               | cactusplant7374 wrote:
               | Why do you suspect it's cultural?
        
               | reaperducer wrote:
               | _Weirdly, it doesn 't seem like a regulatory requirement
               | to print the country of manufacture on the box. All of
               | our food is clearly labelled but not pharmaceuticals?_
               | 
               | It's the opposite in the US, for the most part.
        
           | tguvot wrote:
           | i am pretty sure that every few weeks I see floating up yet
           | another article about some generic made in India recalled due
           | to whatever reasons. So while they did capture a big market
           | share, i think it's acknowledged that they have quality
           | control issues
        
           | ilamont wrote:
           | No. There have been years of serious quality problems at
           | certain Indian manufacturers. Here's a case from 10 years
           | ago:
           | 
           |  _During a visit to a facility of leading Indian drugmaker
           | Ranbaxy Laboratories Ltd last year, U.S. inspectors found
           | that a black fiber embedded in a tablet may have been a hair
           | from an employee's arm, according to documents seen by
           | Reuters. ....
           | 
           | The Mohali plant, in the northern state of Punjab, had not
           | been making U.S. exports since last November, when it
           | voluntarily recalled its generic version of cholesterol-
           | lowering drug Lipitor in the United States due to the
           | potential presence of glass particles in certain batches._
           | 
           | Here's another case from last year:
           | 
           |  _A parliamentary committee in Gambia said on Tuesday that
           | India-based drug maker Maiden Pharmaceuticals Ltd was
           | responsible for the deaths of at least 70 children from acute
           | kidney injury and called on the government to pursue legal
           | action._
           | 
           | According to a WHO report, "labs contracted by it in Ghana
           | and Switzerland found excess levels of ethyleneglycol and
           | diethyleneglycol contaminants in the Maiden syrups."
           | 
           | https://www.reuters.com/world/africa/gambia-lawmakers-say-
           | ma...
           | 
           | Note that the plant cited in the 2013 case was majority owned
           | by a Japanese pharmaceutical company. They still couldn't get
           | QC right.
        
             | reaperducer wrote:
             | No need to go way back ten years. A recall in the US a
             | couple of weeks ago was because of eye drops made in India.
             | 
             | That said, India does produce massive amounts of pharma for
             | export around the world. Just read the labels on the boxes
             | in the drug stores.
        
           | edgyquant wrote:
           | This is ironic considering just this last month there was a
           | controversy over their pharmaceutical standards with multiple
           | children dying from over the counter medicine. They haven't
           | done well and there's constant issues with Indian "genetics"
           | not actually delivering the amount of a given medicine
           | claimed. There's also almost no recourse one can take here.
        
         | tnorthcutt wrote:
         | > There are no cars or electronics, or chip fabs in this
         | country.
         | 
         | https://en.wikipedia.org/wiki/Tata_Motors
        
           | voytec wrote:
           | They appear to be the ones with 50% failure rate
           | 
           | > At an iPhone casings factory in Hosur run by Indian
           | conglomerate Tata, one of Apple's suppliers, just about one
           | out of every two components coming off the production line is
           | in good enough shape to eventually be sent to Foxconn,
           | Apple's assembly partner for building iPhones, according to a
           | person familiar with the matter.
        
           | blobbers wrote:
           | Anyone want to vouch for their great experience driving a
           | Tata car?
           | 
           | Not exported outside the middle east and India.
           | 
           | Looks like they sold 5 of them in Europe in 2016.
           | 
           | https://carsalesbase.com/europe-
           | tata/#:~:text=Tata%20cars%20....
        
             | 1024core wrote:
             | You do know that Tata owns Jaguar and Land Rover... right?
        
         | favaq wrote:
         | >India, despite it's reputation as a software outsourcing
         | location has never been able to produce exportable quality
         | besides textiles.
         | 
         | It's precisely a software outsourcing location because they are
         | unable to produce anything of value by themselves.
        
         | redtriumph wrote:
         | > There are no cars or electronics, or chip fabs in this
         | country.
         | 
         | This is only partially true.
         | 
         | India has factories that provide inter-mediate parts required
         | for creating final product. For example, a car needs axles,
         | engine, dashboard plastics, alloy for body, brakes and
         | electronics. You are more likely to find an Indian name in
         | top-10 vendors for above parts sorted by marketshare. With the
         | exception of engine, transmission, they have expanded.
         | 
         | What it does lack is tack of exporting finished products such
         | as iPhone or smartphone or cars or jets. And I think this will
         | be a long process. Someone with deep pockets like Apple is
         | willing to bet and here we are.
         | 
         | Example: https://en.wikipedia.org/wiki/Bharat_Forge
        
         | kerpotgh wrote:
         | Cars are one of India's larger exports. Cars are definitely
         | manufactured in India- TATA, Mahindra, Maruti etc.
        
           | kube-system wrote:
           | Mahindra is the #1 tractor manufacturer in the world.
        
           | blobbers wrote:
           | You're right. Nonetheless, not quite at the level one might
           | have hoped given the early promises they made years ago. They
           | never did create the car of the future to sell to the
           | Americans.
        
         | 908B64B197 wrote:
         | 50% rejection rate sounds incredibly high to me.
         | 
         | I'm not sure the code shipped by the offshored programmers I've
         | interacted with built 50% of the time.
         | 
         | Something like 90% of "software engineers" in the country are
         | considered unfit for software engineering [0] [1]
         | 
         | [0] https://restofworld.org/2020/india-engineering-degree/
         | 
         | [1] https://economictimes.indiatimes.com/jobs/only-6-of-those-
         | pa...
        
           | edgyquant wrote:
           | Yeah my experience has been abysmal. Now I have met engineers
           | in the states from India who were some of the most brilliant
           | people I've met, but the companies I've been at that
           | offshored drove me crazy. Time complexity and DRY were things
           | these individuals had never considered worthy of their time.
           | These weren't all cheap hires either: some of them were
           | senior engineers making six figures
        
       | ilrwbwrkhv wrote:
       | There are scams at every single level in the Indian system.
       | Everybody wants a cut and some extra to do their job. It is maybe
       | one of the worst places to manufacture in the world. I know Apple
       | needs to diversify but Vietnam and other such countries might be
       | a better fit. The work ethic is severely lacking in India.
        
         | randcraw wrote:
         | Similar difficulties pervade the supply chain as it passes
         | through India, where intermediates expect to 'take a taste' of
         | the product's value. Just try to personally carry new
         | electronics into the country without greasing a palm or two.
        
       | kepler1 wrote:
       | I think there's something challenging to put my finger on about
       | India, which is something like:
       | 
       | "When you have an overall country atmosphere where you (even if
       | you are conscientious and care) think others are not
       | conscientious and do not care, then you will come to not be
       | conscientious and care either."
       | 
       | So there is an effect where enough people disobey rules or lack
       | standards, that eventually no one follows the rules. Traffic is
       | ridiculous because no one obeys the rules, manufacturing is
       | subpar because no one thinks anyone else will care (or will put
       | up with shoddy deliveries).
       | 
       | And this is not some racist / cultural prejudice. It is totally
       | changeable. The evidence I have here is that people from India,
       | when living in the US, completely adapt and become "positive
       | rule-wanting people". There is something about a critical mass of
       | rule-breakers that sends a system into a negative spiral. As
       | others said, probably China was like that too at some time in the
       | recent past. And even the US was (or might become) this way.
       | 
       | The opposite effect is also in force: when you live in Japan, for
       | example, even as a visitor, and see that no one is littering on
       | the public streets, even when they do not provide trash cans, you
       | don't litter either. But let a certain viral % of rule breakers
       | take hold, and if your group culture does not value what is being
       | broken, you can descend into a loss of discipline.
       | 
       | Again, this is not some prejudice -- it is a human factors /
       | malleable / totally changeable thing. But it will take decades I
       | think. And have lots of forces trying to stop it from improving.
       | Sometimes I think you need to create an isolated bubble where
       | enough people agree and see how it can work, to propagate it
       | elsewhere. Otherwise the forces of mediocrity pull you back down
       | into chaos.
        
       | MPlus88 wrote:
       | Indians software programmers are just as shoddy. The only
       | difference is that it is much harder to see software quality than
       | hardware quality. In hardware you can easily spot the quality by
       | looking at the fit and finish and whether things fit together
       | nicely. In software it's just code and the quality only manifest
       | itself in buggy and hard to maintain software, which can be years
       | later.
        
       | chewz wrote:
       | [flagged]
        
         | [deleted]
        
       | onion2k wrote:
       | I heard a story about a business that worked with a Chinese chip
       | manufacturer once. They ordered 10,000 of a particular
       | microprocessor and instructed the company that they would accept
       | a maximum of 1 faulty chip in 250.
       | 
       | When the order arrived there were 10,000 chips, and an extra
       | little bag with 40 more chips in it. The packing note said that
       | they'd sent the faulty ones separately but weren't sure why they
       | were needed.
       | 
       | It's likely apocryphal but having worked with some Chinese
       | manufacturers I like to believe it.
        
         | betaby wrote:
         | That joke is from 80s and Japan.
        
         | tguvot wrote:
         | i am pretty sure that origin of this story is about Japanese
         | semiconductor companies in 80s. I saw it numerous times over
         | the years
        
         | [deleted]
        
         | delecti wrote:
         | When I heard the story a decade or two ago, it was Ford buying
         | screws or bolts or something from a Japanese manufacturer.
        
       | firstfewshells wrote:
       | This is like comparing the code written by an experienced 20 year
       | veteran to the code written by a fresh graduate. Give it time,
       | India will catch up. Lot of people in the comments taking a dig
       | at the work ethic of people in India when most of them will cry a
       | river if asked by their employer to RTO 2 days a week.
        
         | rocknor wrote:
         | Seriously, it has become a pattern now in every thread related
         | to India. Really shows how HN techies are clueless about real
         | world trends and live in their small bubbles.
        
       | sabujp wrote:
       | where does india get the raw materials and equipment to produce
       | the casings, don't they mostly come from the same place?
        
         | LarryMullins wrote:
         | Probably the same machines, but not the same attention to
         | detail from the workers and management.
        
       | 2devnull wrote:
       | "Tech entrepreneur and academic Vivek Wadhwa said that it will
       | likely take three years or so for Indian suppliers to be capable
       | of the kind of volume production needed to make a noticeable dent
       | in Chinese production."
       | 
       | I wonder how a war over Taiwan would impact that time table? My
       | guess is that it would slow it even further. India has to know
       | it's holding all the cards.
        
         | Maursault wrote:
         | > I wonder how a war over Taiwan would impact that time table?
         | 
         | There won't be any war if China invades Taiwan, merely
         | devastating impact.                    If China were to invade
         | Taiwan, the most-advanced chip factory in the world would be
         | rendered "not operable," TSMC Chair Mark Liu said. "The war
         | brings no winners, everybody's losers," Liu said. He said an
         | invasion would cause economic turmoil for China, Taiwan and
         | Western countries.[0]
         | 
         | [0] https://www.cnbc.com/2022/08/02/apple-chipmaker-tsmc-
         | warns-t...
        
           | FpUser wrote:
           | If China is cut off from Taiwan's most advanced tech that it
           | can not produce on its own it might as well stop caring that
           | the factories get destroyed.
        
         | lotsofpulp wrote:
         | I would not describe not being able to sell goods due to lack
         | of expertise/infrastructure as "holding all the cards".
        
         | LarryMullins wrote:
         | If previous world wars are anything to go by, a war with China
         | would come with a shift into a wartime economy. Luxury consumer
         | goods like iphones and cars would be an afterthought at best.
        
           | bcrosby95 wrote:
           | In a war with a near peer, yeah, not only luxury goods but
           | also civil rights.
        
       | ak39 wrote:
       | A few "give it time" replies is emblematic of the culture of
       | "chalega" ("it will do") in Indian commerce. This is hardly what
       | Apple will tolerate.
        
       | kalesh wrote:
       | I am an entrepreneur & a small business owner in India. I did a
       | small manufacturing in China & was blown away by their
       | professionalism. The article mentions - `Chinese suppliers had a
       | totally different attitude, aiming to exceed the Cupertino
       | company's expectations` - this is so true.
       | 
       | In India, most manufacturing companies or businesses are trying
       | to sell what they have or can produce (without any attention to
       | detail). As a result, false promises & contracts are prevalent.
       | There are no SOP's or any organized sampling process in most
       | Indian companies vs Chinese who keep everything very formal &
       | organized.
       | 
       | I never visited China & the manufacturing went perfect. In India,
       | I personally visited the factories & still could not get the job
       | done. All samples were rejected. Lost money & most importantly
       | time. It's a damn mess. People seriously lack work ethic.
        
         | PragmaticPulp wrote:
         | > I am an entrepreneur & a small business owner in India. I did
         | a small manufacturing in China & was blown away by their
         | professionalism. The article mentions - `Chinese suppliers had
         | a totally different attitude, aiming to exceed the Cupertino
         | company's expectations` - this is so true.
         | 
         | This varies massively from one CM to the next.
         | 
         | If you can get your foot in the door at the higher tier CMs,
         | the professionalism and attention to detail will be exactly as
         | you described. If you can get in contact with an ambitious
         | smaller CM looking to grow with you (their customer), you can
         | also find great attention to detail.
         | 
         | OTOH, some of the smaller CMs in China will gladly tell you
         | whatever you need to hear in order to send the wire transfer,
         | then you'll get back whatever they feel like delivering. That
         | is if you don't get bumped by a higher paying customer taking
         | your spot on their schedule. You might also get great first
         | articles and have great success on the first prototype run, but
         | then they'll take the A team off of your line and have the
         | night shift run it next time with much less attention to
         | detail.
        
           | kalesh wrote:
           | Not my experience. I was working on my clothing startup with
           | initial investment of about ~$30,000 USD.
           | 
           | INDIA - Met at least 12-15 manufactures in India (medium to
           | large scale, $1m ARR to $50m ARR). Only a 1-2 of these had
           | any catalogs or samples of different fabric compositions.
           | Most wanted an advance to kick-start the process. Sampling
           | was a total failure with three of these.
           | 
           | CHINA - Contacted about 10 manufactures in China via Alibaba.
           | Each one of them had a very detailed catalog of anywhere in
           | between 10-50 fabric compositions. Shipped to my home in a
           | week for just $100.
           | 
           | It was Peru where I got the garments manufactured. It did
           | cost me about 20-30% more but it was very satisfactory.
        
             | esperent wrote:
             | Surprising twist at the end there. How did the
             | professionalism and quality in Peru compare to the other
             | places?
        
             | nequo wrote:
             | Why did you end up going with a Peruvian supplier instead
             | of a Chinese one?
        
               | kalesh wrote:
               | Peruvian supplier could produce the pima cotton fabric.
        
           | crote wrote:
           | I've got the same experience.
           | 
           | Chinese manufacturers can do absolutely amazing work -
           | provided you can get them to care. In general they'll
           | manufacture _exactly_ what you ask them to. They are also
           | very happy to do manual labour to get the job done.
           | 
           | But for most stuff, don't expect too much feedback. Asking
           | for feedback on a design to optimize it for production didn't
           | really produce anything useful, and they manufactured designs
           | which contained obvious mistakes.
           | 
           | In general, you simply get what you pay for!
        
             | [deleted]
        
         | satvikpendem wrote:
         | From what I've heard, China also used to be like that, sending
         | out cheap samples that didn't meet the specification, and the
         | manufacturers there would tell you that they'd do it correctly
         | next time, just for the same thing to happen again. But
         | eventually they were able to do a good job. Give it time,
         | Indian manufacturing is simply not as advanced as China's right
         | now but it will be if enough investment is made.
        
           | kalesh wrote:
           | It's not about being advanced. It's about keeping promises &
           | being honest. It might take a whole generation to fix this.
        
             | szundi wrote:
             | Parent commenter is right, China was like that. The
             | difference is in the root cause: attitude. Whole world is
             | full of ridiculously hard working Chinese people rising up
             | from being an immigrants with nothing and running like the
             | half economies of countries after 50 years.
        
               | MPlus88 wrote:
               | The root cause is more than attitude.
        
             | satvikpendem wrote:
             | That's part of what I mean by advanced as well. Yes, it
             | might well take a generation, it took China a generation
             | too.
        
             | SilverBirch wrote:
             | Overpromising and underdelivering is what you do when you
             | can't meet the expectations and you need to try and get the
             | business anyway. What's the alternative? Honestly promise a
             | product no one wants to buy. Once you've manufactured a
             | billion widgets you no longer need to overpromise and
             | underdeliver. It's very similar to the silicon valley "fake
             | it till you make it" attitude.
        
               | grantsch wrote:
               | Yeah or maybe you could just be honest and not cheat.
               | That's a good option too.
        
               | ElevenLathe wrote:
               | I'm not sure it really is. Dial your time machine back to
               | Victorian London and I bet you would find lots of
               | similarly-run factories. As another poster pointed out,
               | the choices are essentially 1) be honest that you are
               | kind of a bad factory, and can't really produce anything
               | that people want or 2) pretend that you are a great
               | factory, get some business, learn and iterate. Eventually
               | you can honestly promise high quality, but you have to
               | survive that far first.
        
               | serf wrote:
               | as someone who has ran a machine shop, that's lovely --
               | but rare.
               | 
               | 95 percent of the shops I have known in the past or
               | worked with currently would sell you their ability to do
               | something while simultaneous upgrading their equipment to
               | match the moment the PO is signed off on.
               | 
               | If fab/machine/mfg shops didn't take on work that was
               | beyond their capability then the smaller groups would
               | starve to death immediately, being unable to use the
               | larger contracts to facilitate upgrades.
               | 
               | The trick is to find a shop operator that is aware of
               | their rate of capability upgrade and turn-around time,
               | that way the delivery dates aren't inaccurate even if the
               | shop capabilities need to be 'tuned' (new machines
               | bought).
        
             | perfecthjrjth wrote:
             | This remark applies to all IT outsourcing companies: more
             | billable hours. Love to see how a Chinese IT outsourcing
             | company fares in contrast with TCS, Wipro, Infosys of the
             | world.
        
           | smoldesu wrote:
           | China's government effectively owns all of those factories.
           | When something goes wrong, they put their hands directly into
           | the machine to fix it.
           | 
           | Hopefully India's government doesn't follow in their
           | footsteps, Apple's Chinese manufacturers have a spotty track
           | record vis-a-vis exploiting executive power.
        
             | rmah wrote:
             | Having dealt with multiple electronics component and
             | assembly factories in china... um, no. The government does
             | not "effectively own" all those factories. And no, they do
             | not step in to fix problems.
        
             | FpUser wrote:
             | So they're fixing gazillion of individual shops that do the
             | business? I think you give way too much credit.
        
             | hangonhn wrote:
             | It's actually the opposite that's true. It was when the
             | Chinese government let go of economy that China got good at
             | manufacturing. I do wonder if India's legacy of heavy state
             | intervention might be the cause of the current issue (from
             | the little that I know about India) and if they would
             | follow a similar trajectory as more companies start to
             | compete. I don't know enough about India to comment on the
             | latter part but my family is ethnic Chinese and we own
             | factories in China. State intervention is definitely not
             | why manufacturing improved in China. There is fierce
             | competition among the companies. Talented managers and
             | leaders are lured away with big salary increases or start
             | their own companies, etc. Ironically, in the beginning a
             | lot of managers who worked for state companies were lured
             | away by enterprising business people to get their factories
             | started. Those same managers would quickly ram up and
             | become more productive once they were motivated with
             | bonuses and freedom to manage, etc.
             | 
             | I would not be too negative on India. I don't see a reason
             | why things won't improve with enough time and motivation.
        
         | rr888 wrote:
         | This can be overcome. I know in the UK it was similar, 60s and
         | 70s manufacturing quality was very poor. In the 80s factories
         | started with quality management processes, 9001 etc and quality
         | really dramatically improved.
        
         | serf wrote:
         | >I never visited China & the manufacturing went perfect.
         | 
         | it's about the type of manufacturing that these groups are used
         | for.
         | 
         | My father took his bicycle part manufacturing to China in the
         | early 90s and had his IP and design-work ripped off and
         | duplicated to the point of making his formerly successful
         | business largely insolvent -- this taught him the value of
         | keeping the assembly and finishing work in-house, but
         | unfortunately that lesson came too late for his ventures.
         | 
         | Same story with an exercise equipment MFG that I did design
         | work for more recently. The joke at the table was "OK, we can
         | get the bulk manufactured for X in (Chinese province)... but
         | how long until we see these for sale on Taobao?"
        
         | treeman79 wrote:
         | Back to the future has a famous scene where Doc says Japan
         | produces junk. And Marty says they make the best stuff.
         | Reflecting the state of Japan between 1955 and 1985z
         | 
         | Idea is to produce whatever crap you can initially just to get
         | started. Eventually you'll get better. China is in middle of
         | this cycle.
        
           | kalesh wrote:
           | We have been writing software for decades. Still majority of
           | the software engineers are only good at copy & paste. Things
           | are actually getting worse as most answers you can google,
           | when you can't they are just stuck.
        
             | edgyquant wrote:
             | There's a different between a developer and an engineer.
        
       | neilv wrote:
       | My layperson's impression is that Apple has very demanding
       | standards for iPhone manufacturing, and I had some questions:
       | 
       | * Do contracts like this provide good metrics for a manufacturing
       | concern aspiring to that level of capability?
       | 
       | * How transferable are the capabilities needed to make an iPhone
       | casing on-budget with low defect rate? For example, does it get
       | you 1/4 of what you need to make a touchscreen (e.g., logistics
       | management, worker process culture, leadership)?
        
       | ezekiel68 wrote:
       | I predict this rate will fall much lower over time (assuming
       | Apple sticks with the effort there).
        
       | MPlus88 wrote:
       | "It's likely that similar issues will arise with new Apple
       | suppliers in other countries too."
       | 
       | Not at all Apple. Move to Vietnam and you can duplicate the
       | success you have in China. Indians are only good at talking a
       | good talk.
        
         | rocknor wrote:
         | > Indians are only good at talking a good talk.
         | 
         | Citation needed.
        
           | MPlus88 wrote:
           | Angela Saini in her book "Geek Nation: How Indian Science is
           | Taking Over the World" bragged that India is a up and coming
           | scientific superpower. That book was published a decade ago.
        
       | jpgvm wrote:
       | Thing is this is also still the really basic stuff. It's only
       | going to get worse as they attempt to shift more complicated
       | things.
       | 
       | People tend to drastically underestimate the both the scale and
       | sophistication of manufacturing in China.
       | 
       | For certain products the only reasonable alternatives to China
       | are going to be South Korea and Japan in the medium term as they
       | are the only other hubs with the required sophistication in
       | electronics, batteries, etc.
       | 
       | However you will need to pay a significant premium over China and
       | probably still face lower yields and end up sending said parts
       | somewhere else for final assembly etc.
        
         | User23 wrote:
         | The United States and Europe still have the capability to make
         | these casings, but it's "too expensive." I imagine so is Japan
         | for that matter.
        
           | valdiorn wrote:
           | When I was looking at machining in China (I built some
           | aluminium guitar prototypes) the cost between European
           | fabricators and China wasn't just significant - it was an
           | order of magnitude.
           | 
           | I got a handful of absolutely impeccable prototypes from my
           | Chinese manufacturers, for about 350 USD a piece. The few UK
           | machine shops that even bothered answering my emails and
           | phonecalls quoted about 10-15k per unit.
        
             | Oxidation wrote:
             | > The few UK machine shops that even bothered answering my
             | emails and phonecalls
             | 
             | Sounds familiar. Just getting someone local to take your
             | money is like pulling teeth sometimes. Eventually went with
             | someone halfway across the the country mostly because they
             | actually bothered to reply at all.
        
             | fakedang wrote:
             | I'll be honest, pricing in Europe is bonkers for many other
             | sectors too.
             | 
             | We are investing into a drug development project, and had
             | to choose a clinical trial partner. A small no-name
             | European CRO quoted us ~$40 million. An established Indian
             | company with a track record of launching FDA approved
             | products in the US market quoted us $4 million. And they
             | were supposed to be the "marquee" option.
        
             | andrewmcwatters wrote:
             | That's two orders of magnitude!
        
         | naravara wrote:
         | > People tend to drastically underestimate the both the scale
         | and sophistication of manufacturing in China.
         | 
         | I doubt Apple is underestimating it. Shenzhen wasn't built in a
         | day. They will need to get their reps in before they can start
         | down the path to match China on quality. Apple probably figures
         | it's worth the up front cost to harden against geopolitical
         | risk.
        
         | nailer wrote:
         | > People tend to drastically underestimate the both the scale
         | and sophistication of manufacturing in China.
         | 
         | Also how little tech workers in India care about what they do.
         | 
         | This isn't a racial observation - Indians outside India are
         | just as conscientious as Asians or Europeans are and are not
         | included in this observation. Rather it's a cultural
         | observation that's probably come about as a result of the
         | outsourcing culture and lack of advancement opportunities that
         | comes along with it.
        
           | trasz3 wrote:
           | >tech workers in India care about what they do
           | 
           | Are you trying to say the Indian tech workers have much more
           | adult attitude to their employment, as opposed to their
           | western friends who are happy to sacrifice themselves ad
           | maiorem corpo gloriam?
        
             | FpUser wrote:
             | There is a big difference between doing 2 pieces of
             | whatever with high quality and refusing to do 5 vs just
             | doing crappy job in general
        
           | rootusrootus wrote:
           | I've observed that as well, with our local Indian developers
           | as compared with the ones in India itself. The effort to come
           | to the US acts as a filter. I've seen the same kind of filter
           | with regards to Mexico. Go to Mexico and they operate on
           | "Mexican Time" (their words, not mine). But when it comes to
           | manual labor in the US, who works the hardest? Mexicans,
           | almost every time. The difference in motivation is stark.
        
         | theshrike79 wrote:
         | There is a (in)famous interview with Steve Jobs about why Apple
         | is manufacturing in China.
         | 
         | Paraphrased it went something like "we could fit all experts in
         | $hardware_field in this conference room, but in China we can't
         | fit them in a stadium".
         | 
         | The scale at which China has built up an educated work force is
         | at a staggering scale.
        
         | qqtt wrote:
         | Do you think Apple is drastically underestimating the scale and
         | sophistication required to move their manufacturing? Do you
         | think Tim Cook made a strategic error here, owing partially to
         | his lack of understanding of the involvement of these
         | processes?
         | 
         | There will be growing pains moving and scaling manufacturing
         | anywhere. The fact that there are early obstacles and hurdles
         | does not mean we should simply throw up our hands and say
         | "whelp, looks like China is the only option, we have no choice
         | but to stick there!".
         | 
         | Apple is developing manufacturing infrastructure to derisk
         | their supply chain. Because they have 50% rejection rates for
         | iPhone casings at one particular manufacturing facility in
         | India does not really imply anything other than teething issues
         | with scaling up.
         | 
         | The original Financial Times original this blog post is based
         | on fleshes out the issues and obstacles in greater depth IMO
         | and is worth a read:
         | 
         | https://www.ft.com/content/0d70a823-0fba-49ae-a453-2518afcb0...
        
           | jpgvm wrote:
           | I believe Apples decision isn't based on viability of moving
           | manufacturing to India but rather requirements of the Indian
           | government to access that market.
        
           | mattboardman wrote:
           | >Do you think Tim Cook made a strategic error here, owing
           | partially to his lack of understanding of the involvement of
           | these processes?
           | 
           | Appeal to authority is just speculation at the end of the
           | day. It's just as possible a brilliant CEO with tons of
           | supply chain experience made a mistake or was forced into a
           | bad decision.
           | 
           | >The fact that there are early obstacles and hurdles does not
           | mean we should simply throw up our hands and say "whelp,
           | looks like China is the only option, we have no choice but to
           | stick there!".
           | 
           | Is anyone saying that?
           | 
           | >Because they have 50% rejection rates for iPhone casings at
           | one particular manufacturing facility in India does not
           | really imply anything other than teething issues with scaling
           | up.
           | 
           | It does imply at the least that the processes Apple has used
           | in other regions doesn't translate quickly. There are
           | definitely additional questions raised. Is this a labor
           | quality control issue? Procurement? Worse vendors? Or as you
           | speculate, this is all part of the start-up process.
        
           | smoldesu wrote:
           | > Do you think Tim Cook made a strategic error here
           | 
           | Honestly, yeah. Doubling down on China was a mistake, and now
           | there are no easy outs for the hardware side of things. Apple
           | tried manufacturing the Mac Pro in the US, but I doubt the
           | numbers on that added up in the US' favor.
           | 
           | Correcting course is the right move to make now, but people
           | were right when they called Apple's Chinese supply chain a
           | deal with the devil. Now the devil has come to take their
           | dues, and the first world is scrambling to make sense of it
           | all.
           | 
           | I'm tired of this "4D chess" mindset around Chinese
           | manufacturing. It's bad for everyone but the Chinese
           | government, and you can't pretend like it's a sustainable
           | mindset. Supporting the systematic oppression, sterilization
           | and execution of entire ethnic groups is not worth a new
           | iPhone next year.
        
             | MichaelZuo wrote:
             | Is this a parody/troll account?
             | 
             | Your about is: "Thought-thinker. Media luminary.
             | Provocateur. Serious discussions only. All
             | thoughts/opinions are my own, only a small fraction of them
             | are good.
             | 
             | email: smol at toast dot cyou"
             | 
             | And every comment made in this post reads as if they were
             | copy-pasted from reddit.
        
         | traceroute66 wrote:
         | > Thing is this is also still the really basic stuff. It's only
         | going to get worse as they attempt to shift more complicated
         | things.
         | 
         | Indeed.
         | 
         | And stats like that does make you kind of worry about
         | pharmaceuticals where India is something like number two
         | worldwide as supplier of APIs to the global Pharma industry.
         | 
         | API = Active Pharmaceutical Ingredient, or typically described
         | as "active ingredient" on the labelling of the pills you take.
         | 
         | Disclaimer: I'm not making claims or insinuations here, I've
         | insufficient knowledge of Pharma to do so. I said "makes you
         | think" for a reason, i.e. pure speculation, probably wrong.
        
           | jpgvm wrote:
           | Industrial chemistry is not easy but it's still substantially
           | easier than electronics manufacturing and much less reliant
           | on well trained workforce and logistics so it's likely fine
           | but tbh I don't have the background to know either.
        
             | randcraw wrote:
             | Yes, but the issue with pharmaceuticals is safety --
             | compliance with regulation and close monitoring of
             | medication ingredient quality. That's something that
             | numerous Indian manufacturers continue to have difficulty
             | ensuring.
        
           | permo-w wrote:
           | > Disclaimer: I'm not making claims or insinuations here,
           | I've insufficient knowledge of Pharma to do so. I said "makes
           | you think" for a reason, i.e. pure speculation, probably
           | wrong
           | 
           | I don't accept this disclaimer. "makes you ..." is not a
           | phrase people use when they're trying to avoid implications
           | or insinuations. the opposite, in fact, so much so that I'd
           | say that it's probably as often used seriously as it is
           | humorously to mock conspiracy types who might structure an
           | argument like that.
           | 
           | Disclaimer: I'm not suggesting that you're making a
           | conspiracy theory, or that I even disagree with your comment,
           | just that the disclaimer doesn't hold water
        
           | passwordoops wrote:
           | The difference is India's been an API manufacturing hub for a
           | while now, so I would think the hiccups are likely out of the
           | system at this point. Pharma is also much less manual, and
           | has standards and guidelines like GMP, so generally easier to
           | export.
           | 
           | But to really understand what 50% means in the context of
           | Apple, it would be interesting to see how long it took China
           | to achieve such great numbers in tech manufacturing, and even
           | seeing how long it took India to become acceptable to pharma
           | QA standards
        
             | randcraw wrote:
             | Excluding the recent impurities (NDMA and NDEA) that took
             | losartan, irbesartan, and valsartan off the market for
             | months -- made by Hetero Labs, Mylan Laboratories, and
             | Aurobindo Pharma in India (and Zhejiang Huahai in China)?
        
       | LarryMullins wrote:
       | > _He also suggested that Apple, too, will need to adapt -
       | especially when it comes to dealing with the bureaucratic
       | government._
       | 
       | I can't imagine how a bureaucratic government could be the cause
       | of a 50% failure rate for these components. More likely apathetic
       | attitudes is the cause of both.
        
       | KingLancelot wrote:
       | [dead]
        
       | FpUser wrote:
       | A few years ago I watched an interview on youtube. Some CEO was
       | describing doing business with India and China. Yes for China it
       | was "can do, want to do, will do" attitude and he was generally
       | happy. Indians - not that much. I will try to find the interview
       | and post a link later. His description of doing business in India
       | was a gem to watch
        
       | miguelazo wrote:
       | Sounds like the "decoupling" is off to a great start!
       | 
       | Reminds me of my experience at companies with outsourced IT
       | support.
        
       | logifail wrote:
       | > This 50 per cent "yield" fares badly compared with Apple's goal
       | for zero defects
       | 
       | Q1: Is Apple QCing everything before shipping to assembly?
       | 
       | Q2: Surely quality issues should be the _supplier 's_ problem,
       | not [just] Apple's, and hence a zero defects target should be the
       | _supplier 's_ goal, not [just] Apple's?
        
         | traceroute66 wrote:
         | > Q1: Is Apple QCing everything before shipping to assembly?
         | 
         | Maybe they (seemingly justifiably) had sufficient upfront
         | concerns about quality that they are sampling at a much higher
         | rate than they would normally.
        
         | Espressosaurus wrote:
         | When first qualifying a supplier, I expect IQC to fairly
         | exhaustively test every incoming part. As the supplier gets
         | better at OQC you can start dialing back your IQC.
         | 
         | This is all fairly normal for large scale manufacturing in my
         | experience.
         | 
         | You want everything to meet spec, but the spec won't cover
         | everything, and especially at the beginning the supplier may or
         | may not even be able to meet spec in volume.
        
           | logifail wrote:
           | > This is all fairly normal for large scale manufacturing in
           | my experience
           | 
           | Indeed.
           | 
           | So why does the original article claim that the "problem" is
           | due to differing attitudes of Indian vs Chinese suppliers?
           | 
           | EDIT: Wouldn't the "problem" likely also occur if you were to
           | switch from one Chinese supplier to another [completely
           | unrelated] Chinese supplier?
        
             | Espressosaurus wrote:
             | It depends on how good their process control is. A low
             | yield rate indicates poor process control, and that will
             | vary from supplier to supplier.
        
       | resfirestar wrote:
       | I don't think problems like this were unexpected, everyone knows
       | India's manufacturing sector is less mature and not hyper-
       | competitive like China's. Companies like Tata especially are
       | going to be cautious to a fault about changing processes or
       | spending a lot of money on improvements, because that attitude is
       | what made them successful in India so far. The question is, will
       | this new interest from Apple and others allow the country's
       | electronics industry to grow and see the more capable businesses
       | outcompete the rest?
        
       | tristor wrote:
       | Unsurprising for anyone that has done business in India. This is
       | not a dig on Indian people, but the society they operate in is
       | incredibly incredibly corrupt, on a scale which is basically
       | unthinkable to anyone who hasn't been directly exposed to it. I
       | cannot imagine doing business of the precision that Apple is
       | trying to achieve in India. There are many other lower precision
       | arrangements that can be worked out in India, but something like
       | an iPhone seems impossible without a complete sea change in how
       | Indian society operates at every level.
       | 
       | Anybody who has done business in India is never surprised by the
       | number of spam, scam boiler rooms, and other nefarious global
       | criminal organizations operating in India. It's all part of the
       | same pervasive corruption within Indian society.
        
       | flerchin wrote:
       | So a 50% acceptance rate? Give it time.
        
       | kamakazizuru wrote:
       | This is an article that paraphrases another article from the
       | Financial Times (https://archive.is/iuXAm) both of which lack any
       | real sources or facts from Apple themselves. The only people
       | quoted are a random Bain consultant and Vivek Wadhwa who
       | basically shows up with an opinion whenever anyone says "India" -
       | regardless of whether he actually understands the industry or
       | not.
       | 
       | None of this is to say that the problems might not be real, but
       | bear in mind that China literally started producing electronics
       | in the 80s, a 40 year headstart. And even then, until the early
       | 2000s even in India Chinese goods had the reputation of being low
       | quality, and for good reason. It takes years of experience on
       | multiple levels to achieve the level of production that Apple
       | targets. But it's not unachievable, even in India.
       | 
       | The country has pulled this off in other sectors - IT, Aerospace,
       | Automotives and Pharmaceuticals to name a few.
       | 
       | This is HN so the moment I say IT and India in the same sentence
       | a megathread of outsourcing woes will start to form. But Tech in
       | India is much more than outsourcing for the last 2 decades -
       | solid tech companies serving global and local markets like
       | Freshworks, Zomato, Zoho, BharatPe, RazorPay, Chargebee etc have
       | emerged.
       | 
       | Apple is big enough and has sufficient resources to have known
       | that manufacturing in India will have a learning curve. It's not
       | like they sent a team of 5 engineers on a plane and told them to
       | go get it built. Apple has been operating in the country for well
       | over a decade now - it's only just starting to scale things up on
       | the production side. This will also pass.
        
         | nerdbert wrote:
         | > bear in mind that China literally started producing
         | electronics in the 80s, a 40 year headstart
         | 
         | Pretty sure Indian electronic manufacturing didn't start with
         | this Apple project.
        
           | kamakazizuru wrote:
           | at this scale and complexity it's definitely one of the
           | earlier projects. Apple does almost nothing "off the shelf" -
           | tools, processes and often even materials are engineered to
           | their specific needs. That's different from the more lego
           | like manufacturing that most electronics require.
        
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