[HN Gopher] Digitec Galaxus now displays warranty score and retu...
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Digitec Galaxus now displays warranty score and return rate
Author : faebi
Score : 506 points
Date : 2023-01-26 18:32 UTC (4 hours ago)
(HTM) web link (www.galaxus.ch)
(TXT) w3m dump (www.galaxus.ch)
| dboreham wrote:
| Presumably implemented with microservices.
| kioleanu wrote:
| I've seen this exactly in an online shop in Romania. Then they
| tried refusing my return of a product citing a gross
| misinterpretation of the law. They caved in after I threatened
| invoking the great goods of consumer protection. Found out
| afterwards that they're notorious for such gimmicks
| sixhobbits wrote:
| I love Galaxus! Most online retailers could probably increase
| their revenue by xx% just by copying some of their patterns.
|
| - price history so you can see when sales are fake
|
| - one click "deliver to my closest branch and I will pick it up
| and pay there so I don't have to muck around with online
| payments" option
|
| - automatic high quality translation of all product information
| and reviews into all offered languages
|
| - simple downloads on order page for invoice and receipt
|
| And many other things. Some things are still annoying like they
| don't accept cards from some countries, but they get a lot right.
| TrueSlacker0 wrote:
| > - price history so you can see when sales are fake
|
| in case you were unfamiliar https://camelcamelcamel.com/ does
| this for amazon
| ortusdux wrote:
| Cammelx3 is great. I like Keepa as well, especially the
| chrome extension that embeds the chart on the Amazon page. It
| also seems to have a bit more functionality.
| Krasnol wrote:
| The Firefox extension of keepa does the same btw
| lobocinza wrote:
| There's also keepa.com.
| droopyEyelids wrote:
| In response Amazon did a lot to reduce price transparency. If
| you notice now most categories of items are constantly 'on
| sale' and even if camelcamelcamel picks up that fact, there
| are also 'coupons' available on-site for most amazon products
| that only alter the price under certain conditions and
| they're only applied at checkout.
|
| This makes it difficult for a human being trying to buy
| things to compare the prices, let alone a series of scripts.
| huhtenberg wrote:
| Their whole web UI is a masterpiece.
|
| Super clean, very logical, everything exactly you'd expect it
| to be, superb filtering system for searching through long
| product lists, etc. It's also super-snappy, at least from
| within Switzerland.
| vbezhenar wrote:
| Access denied. But it was pretty fast, I admit. Zero JS, no
| weird CSS, just pure content. I almost liked it.
| karamanolev wrote:
| The price history going quite far back was a game changer for
| me when shopping from Digitec/Galaxus. They don't have
| _everything_ like Amazon, but the quality and the experience
| are on a whole different levels. Few levels above, actually.
| moffkalast wrote:
| The pricing is on another level as well.
| huhtenberg wrote:
| Believe it or not, but theirs are the lowest prices in
| Switzerland.
| LargoLasskhyfv wrote:
| Yes. Clicked around for a few things because I remembered
| their german branch from a few years, nothing has changed.
| At least not for the few parts I checked today.
| chaostheory wrote:
| > They don't have everything like Amazon
|
| They didn't seem to reach Day 2 yet either.
|
| If Bezos and company weren't being either disingenuous or
| delusional, Amazon has reached day two years ago.
| gesman wrote:
| Just spent 400 CHF at Galaxus, same day no charge delivery. Ho
| hassles.
| nix23 wrote:
| They where much better before the Migros takeover, especially
| the two owners just wanted to make 10k/month the rest goes to
| the customer, for a short time we had better prices as..well
| ....whole EU.
|
| But still it's the best we have...
| ajsnigrutin wrote:
| > - one click "deliver to my closest branch and I will pick it
| up and pay there so I don't have to muck around with online
| payments" option
|
| I've started using this as much as possible, especially during
| christmas. You find something, "in stock", supposed to be
| delivered the next day or a day after, you order, then nothing
| one day, two days, three days, then you call, "yeah, it's still
| with the distributed, it'll be ready tomorrow", two more days
| pass, you call again, want a refund, they "cannot refund now",
| because the product is supposedly in the mail already, then you
| wait, christmas goes by, and around 15. january you get a call,
| that they cannot get the item you wanted, and try to upsell
| some either more expensive or worse option.
|
| Now I just order for physical pickup and "pay there" option..
| and if it's not there, cancelling is easy, because they don't
| have your money yet, and they cannot lie about the item being
| already sent.
| sschueller wrote:
| The way they do warranty is really awesome and uncomplicated.
|
| Recently I had a set of headphones fail after ~1 year and all I
| had to do was find the item in my order history click a button,
| answer a few questions and in this case they just credited the
| amount to my account, didn't even have to send them back.
| Instructions told me to recycle them.
|
| There is a certain amount of trust in the system.
|
| However it can also go wrong. Once I sent a GPU for repair
| because a fan stopped working and it was still under warranty.
| Sadly they or their repair center marked it as a no fix, recycled
| the card and I was credited the amount I paid, sadly that was
| during the GPU crunch and a card that had similar performance was
| not available for even close that price. Replacing a fan I could
| have done my self but I thought a warranty claim would be the
| correct thing to do incase something else breaks.
| config_yml wrote:
| You can also re-sell a product you've bought there with a click
| and answering a couple questions, right from your order
| history. It's a pretty nice experience, just recently did so
| with a Dell screen I no longer needed.
| ddalex wrote:
| > a certain amount of trust in the system
|
| Switzerland operates on trust. You go to the car service, you
| get the work done, you leave, you'll receive a bill in the mail
| later. There is trust that they do the right work and not
| overcharge you, and there is trust that you'll pay.
| dguest wrote:
| Go to an unoccupied mountain hut, drink the beer, eat the
| food, use the wood for the stove, use the med kit (better to
| leave the morphine...), sleep in the beds, take some of the
| local cheese, and then leave your payment in the cookie tin,
| using the other few hundred CHF already there to make change.
|
| Just be sure to mark everything in the ledger, so the hut
| warden can replace it easier.
| moonchrome wrote:
| Considering how many of my Balkan countrymen moved there I
| doubt this works.
| bauruine wrote:
| They are only reachable by multiple hours hiking high up
| in the mountains. That's a lot of "work" just for the
| chance of a few hundred CHF.
| moonchrome wrote:
| This is true - hikers are usually self selecting that
| way. But the sentiment doesn't hold in general I'd say.
| lwkl wrote:
| Switzerland is pretty effective at assimilating second
| generation migrants thanks to the dual education system.
| The kids of your countrymen are probably all in middle
| class jobs and raising a family.
| nerpderp82 wrote:
| In NZ and Australia I really enjoyed the farmers selling
| items along the road in little boxes. Carrots, fruit, etc.
| All on the honor system.
| aliqot wrote:
| Is this a thing? People do that?
| agys wrote:
| On the country side you can buy fresh fruits from small
| unattended shops on the side of the roads: you take a
| fruit basket and leave the money in a jar. (I only saw
| this in the Swiss German part, though).
| aliqot wrote:
| I'm familiar with the roadside produce and the honor box,
| but for some reason an actual dwelling being open to all,
| or to just be assumed that by default it is open to all,
| I guess caught me off guard. Assuming something like that
| would be open to all, here, would be a dangerous
| assumption on my part. I don't think I initially took
| into account the extreme weather conditions during that
| time, which in retrospect makes a lot more sense.
| [deleted]
| alex_suzuki wrote:
| Spending a couple of hours hiking up a mountain? Sure.
| Short-changing or even robbing the warden? I hope not.
| Schroedingersat wrote:
| In reasonably prosperous societies that take care of all
| their members and lack the cult of individualism, this is
| quite normal. Visible inequality, corruption, systemic
| persecution, and dire poverty tend to erode trust.
| brainwad wrote:
| Perhaps... But Switzerland is one of the most atomised,
| individualistic societies I've lived in. Swiss social
| trust mostly comes from an abundance of means, as far as
| I can tell. When you've got a full belly and a roof over
| your head, crime just isn't as attractive.
| lolc wrote:
| Sure, many cabins operate on a honor code. People hiking
| in this harsh environment respect the hospitality. If you
| don't have that kind of respect around the mountains, you
| won't fathom going there anyway.
|
| And yeah, it's a high-trust society. In some farms you'll
| find a fridge where you can get local produce and leave
| your payment in the box. Especially so in the mountains
| where they make their own cheese. You'll find me lugging
| a nice cut of cheese back home from a Sunday hike. That
| box will be locked though, because there's more people
| passing than at a remote cabin :-)
| david927 wrote:
| When I was living there, I was told that you could go to a
| rug store, see a beautiful say, Persian Carpet worth
| thousands, and they would say, take it home and try it out.
| If you liked it, you came back to pay. They didn't take your
| information, just your name. I didn't try it but I believed
| it. Switzerland was very much that way.
| kuboble wrote:
| > absolutely that! Coming from a country with very low trust
| both ways I was surprised that the swiss car mechanic (big
| chain from vw) didn't allow me to pay at the shop and didn't
| even tell me how much it will be because he'll calculate it
| later.
|
| Also the fact that most online businesses allow late payment
| via invoice shipped with the goods feels crazy.
| dguest wrote:
| The best part is that the penalty for not paying is just a
| bigger bill from the same garage.
| layer8 wrote:
| How much has your bill increased by now?
| muro wrote:
| They have a pretty efficient system to force payment if
| you don't after multiple reminders.
| lolc wrote:
| Can confirm, I had that happen with a cable. I filed a warranty
| claim and the response was "you dispose it, we credit it". When
| a second cable broke (oh no) they wanted me to send it in
| though.
| lobocinza wrote:
| I had this experience with Logitech and Anker.
|
| Logitech actually ended up sending me two keyboards. First
| they sent me the same model but with a different layout (but
| still usable) and when I complained about the layout they
| sent me a more expensive model with the expected layout. No
| returns, few questions asked. Excellent RMA experience but
| that being said their mechanical keyboards AFAIK all have
| some sort of chronic issue and just aren't worth the price.
|
| Anker didn't ask me to return the earphones but refunded only
| 1/3 of what I paid (6m remaining in a 18m warranty). Mixed
| feelings about it though the experience was positive. On
| general I expect things to last a lot more than the warranted
| period. Anyway I still have the earphones and they still work
| (with reduced functionality) so let's say that I remained
| with a residual + the refunded amount.
| gambiting wrote:
| >>all I had to do was find the item in my order history click a
| button, answer a few questions and in this case they just
| credited the amount to my account
|
| Exactly the same as with Amazon here in the UK then. They have
| every retailer in this country absolutely beat on their
| approach to customer support - it's always no faff, easy, often
| instant refund, none of this waiting 60 minutes on the phone to
| speak with unhelpful CS for any of the major retailers. John
| Lewis were the only ones approaching Amazon in the quality of
| their customer service, but recently that has changed for much
| worse and they are as hostile as everyone else.
| _puk wrote:
| As long as it's within 30 days..
|
| Consumer laws give a much longer window, and the retailer is
| responsible for resolving the issue [0], but any time I've
| had to try and get something replaced after the time limit
| it's involved going back to the original seller, hoping they
| still exist in the world of random TM company names. Never
| understood how Amazon gets away with this.
|
| 0: https://www.which.co.uk/consumer-rights/advice/what-do-i-
| do-...
|
| "The retailer is responsible If what you've bought doesn't
| satisfy any one of the three criteria outlined above, then
| the retailer that sold it to you is in breach of the Consumer
| Rights Act.
|
| This means that your statutory consumer rights are against
| the retailer - the company that sold you the product - not
| the manufacturer."
| gambiting wrote:
| I've had Amazon refund me even a full year after purchase,
| no problem. Basically you go on chat, say you have a
| problem with some item, they say "please contact
| manufacturer" to which you say "I'd like you to resolve
| this problem under the consumer rights act as you are the
| retailer who sold me this product" and 10/10 times they
| just go "ok, would you like a refund or a replacement".
| Then I have the refund 10 minutes later. I've had hundreds
| and hundreds of orders from Amazon in the last few years
| and this hasn't failed me once.
| growt wrote:
| I had the opposite experience. Bought a 75" tv there. It had an
| extremely uneven backlight (clouding). Support told me to send
| it in for inspection. Tv broke on the way there. They kept it
| for three weeks and sent it back without mentioning that the
| panel was broken on arrival. After that they refused to cover
| it because it was my fault for not packaging it correctly. We
| finally settled on 50:50, so I got half my money back
| ROTMetro wrote:
| The having to ship it back is a problem with a lot of
| warranty these days. I have a BenQ monitor that started
| failing after less than a year, but since I don't have the
| original packaging I can't get warranty work. As TVs/monitors
| get larger, are we really expected to keep all of that
| packaging in case of warranty issues? I'm just eating the
| loss and will add BenQ to my list of no-gos but there needs
| to be a better system for this.
| chmod775 wrote:
| > are we really expected to keep all of that packaging in
| case of warranty issues?
|
| Depends on where you live and your consumer protection
| laws. In some places there are laws/rulings stating that
| no, you don't need to keep original packaging - especially
| for statutory minimum warranties.
|
| If there are no laws it's up to the discretion of the
| seller.
| modoc wrote:
| With BenQ you can ask for a swap, they will put a hold on
| your credit card, but will ship you a new display, you can
| send your old one back in the new packaging, pre-paid
| shipping label, and once they receive it, they release the
| hold. Costs nothing and you don't have to go without a
| display.
| rconti wrote:
| (In the US) I deal with the manufacturer for warranty claims.
| How does the retailer know?
|
| Is the system different in Switzerland? Or has this one
| retailer decided to take on being a arbitrator of warranty
| claims?
| pifm_guy wrote:
| In Europe, by law it is the retailer responsible for warranty
| claims.
|
| Many manufacturers will _also_ offer warranty service, and it
| is up to you the customer which you want to use. Often
| manufacturers try to persuade you to contact them first
| because it costs them less than a refund would (typically
| retailers just refund rather than attempt a repair or
| replacement)
| [deleted]
| sschueller wrote:
| The law requires the retailer to deal with warranty claims.
| The law also requires a 2 year warranty minimum. Additionally
| a retailer must take back old electronics and recycle them at
| no cost to the customer.
| acchow wrote:
| This sounds like pretty much how we use our credit card's
| extended warranty on purchases, except we do it via the bank's
| website (Chase or Amex, our credit card issuer), instead of the
| retailer. A couple clicks, and done.
| greenthrow wrote:
| This is just straight up an ad. This should be removed.
| Too wrote:
| Ad or not, I found this concept and the data very novel and
| interesting.
| faebi wrote:
| Not really, I don't work for Migros, Galaxus or Digitec. I'm
| just a happy customer who likes their moves to more
| transparency.
| mikl wrote:
| Any product announcement is an ad. This happens to be an
| interesting innovation in online retail, quite on point for
| this site.
| greenthrow wrote:
| I obviously disagree. Reviews are not a new thing. Yes this
| is a slightly different spin on it but ultimately it is less
| information than reviews since we don't know _why_ things
| were returned.
| rrgok wrote:
| Even tough I like this feature. The title is misleading. It
| doesn't show the return rate of the product you are seeing.
| Example,
|
| Go here, randomly chosen
|
| https://www.digitec.ch/en/s1/product/yamaha-rx-v4a-52-channe...
|
| And then scroll down and click warranty and then click "Detailed
| view", it says
|
| > How often does a product of this brand in the <<AV Receiver>>
| category have a defect within the first 24 months?
|
| This doesn't mean what the title says, right? I'm not a native
| english speaker, but I hope my reading skill is not that bad. I
| read it like: Yamaha return scores in "AV Reciever". If Yamaha
| had 100 product in "AV Reciever", it doesn't say almost nothing
| to me regarding the Yamaha RX-V4A I'm seeing. It could be that
| all 3% (example number) defect are Yamaha RX-V4A, or completely 3
| (assuming Yamaha has 100 different products) different products.
| sureglymop wrote:
| Click on "Returns" instead of "Warranty".
| rrgok wrote:
| It says almost the same: "How often is a product of this
| brand in the <<XXXX>> category returned"...
|
| It doesn't says how often the product I'm seeing is returned.
| But A product of the brand BBBB in the category XXXX is
| returned.
|
| I don't know, it is still a useful metric nonetheless. But it
| is still a misleading title.
| rippercushions wrote:
| Identifying a "product" isn't as straightforward as it seems.
| Large retailers insist (and get) custom product codes from
| major manufacturers, which are just a different code slapped
| onto the same box, but accomplish the goal of making price
| comparisons impossible. And then you've got more legitimate
| reasons for different codes, like the same physical product
| ships with 27 different types of power plugs, warranty leaflets
| etc for various countries.
| sakex wrote:
| Didn't expect to see Galaxus here, i buy all my stuff there
| odysseus wrote:
| I'd like to see Amazon do similar and make this data available
| publicly on each product's page.
|
| Some return rate data is currently figured into "Amazon's Choice"
| labeling - for example, low return rate on an established
| product, more likely to be labeled Amazon's Choice.
|
| But I'd like to see if Amazon has the guts to just make it all
| public.
| j7ake wrote:
| My experience with returning on Galaxus was very positive. Nobody
| does it better!
| mirekrusin wrote:
| After moving from UK to Switzerland I was missing Amazon until I
| discovered galaxus/digitech. It's great and feels so much faster,
| amazon has tons of clutter and dishonest reviews. Historic price
| is awesome, the whole thing is just much more honest.
| aphroz wrote:
| Interestingly enough, the culture of returns in Switzerland is
| very different compared to the US.
|
| Also the quality of service vs price makes it a very appealing
| market but very hard to penetrate. This is why international
| players have always had issues to do so. Swiss customers care
| more about quality than price.
|
| On Galaxus you can decide to chose slow delivery so you will not
| necessarly receive your product the next day. But for the same
| price: https://basic-tutorials.com/news/galaxus-and-digitec-now-
| del...
|
| Edit: added link
| extua wrote:
| A 'slow delivery' option is a great idea. There have definitely
| been a few times when I've ordered something and would've been
| totally happy for it to arrive any time within the next few
| weeks. At the same time, it would need a different kind of
| delivery service which isn't totally optimised around speedy
| delivery.
| amf12 wrote:
| IIRC, Amazon has an option to delay delivery and you get some
| credits.
| jchw wrote:
| One weird thing is that it seems like they play a bit fast
| and loose with the actual meaning of this. Several times
| I've ordered for "Prime day" because I didn't care and then
| later got a notification because they just shipped it early
| anyways. No real complaint per se, but it was still odd.
| amerkhalid wrote:
| Yes, you get digital credit. It is great for buying Kindle
| books or renting movies.
| LazyMans wrote:
| Prime delivery day is awesome, especially sharing the same
| house with someone that orders excessively. We tend to
| order things throughout the week, then have to deal with a
| mountain of shipping waste. Prime delivery day condenses
| the orders as best possible. It's not like I need every
| single item within 24 hours...
| wendyshu wrote:
| Oh, how?
| crazygringo wrote:
| You need to have Prime, and it usually requires you to
| have 2-3 items in your cart.
|
| But if they're items that would normally ship in 1-2
| days, then it will provide a credits option if you have
| an Amazon Day (day of the week for combined deliveries)
| selected and that Amazon Day is at least 3 days in the
| future. It will also sometimes instead show a "no-rush
| shipping" option that is usually something like 5-7 days
| out, with credits.
|
| I'm not going to lie, I almost always select it (even
| constantly changing my Amazon Day to be at least 3 days
| out from today), and I'm pretty sure I make back my Prime
| membership fee and then some. The credits are usually
| $1.50-$4.50 per shipment, expire after 3 months, and can
| only be used for digital purchases like Kindle and
| videos.
| cma wrote:
| Seems similar to "Amazon day" delayed delivery.
| amerkhalid wrote:
| > the culture of returns in Switzerland is very different
| compared to the US
|
| I am curious, how is it different?
|
| Here in the US, I have met seen whole spectrum where some
| people will never return anything even if it is obviously
| defective. And others who will return almost perfect items for
| tiny issues or for not meeting their expectations.
|
| I am not sure how I would define the US return culture.
| jsnell wrote:
| I've spent a five-digit sum at Galaxus/Digitec, and never
| returned anything. So the typical product having a 3% return
| rate is quite surprising.
| oezi wrote:
| As an avid user of Geizhals/Idealo price comparison sites I
| wonder why you pick Galaxus over other reliable retailers.
| bauruine wrote:
| The filtering system was way, way better than everything
| else we had for a very long time and they often also where
| the cheapest. I write was because honestly I haven't
| visited many other shops for quite some time. But whenever
| I check on toppreise it's only marginaly more expensive
| then the other shops. It's convenient to have everything
| from the same shop where you know you have it the next day.
| And the "Geiz ist geil" mentality just doesn't realy exist
| in Switzerland.
| _zoltan_ wrote:
| because I care more about service than about 5 CHF.
| jsnell wrote:
| Their website - and tech in general - are way better than
| the competition. Their prices are competitive (sometimes
| the best, sometimes not, but rarely an unreasonable rip-
| off). I often prefer local pickup over mail. They already
| have my information on file, I don't need to futz around
| with making an account.
|
| Price comparison sites are fine if I know exactly the item
| I want, less so if I just have an idea of the category.
|
| It's not that I buy everything there. But it is my default
| option.
| layer8 wrote:
| Not the GP, but for the products I look for Galaxus has
| occasionally been among the cheapest.
| tgsovlerkhgsel wrote:
| Because consumer protection is nonexistent and it's easier
| to just go with Digitec/Galaxus where you already have an
| account than figuring out if this dealer is trustworthy,
| shipping in a reasonable timeframe, and whether they will
| be a PITA to sign up with.
| cosmodisk wrote:
| I have a feeling not many Swiss buy a satnav, go on a two week
| trip with it and then return just before the return policy
| ends.
| sschueller wrote:
| Switzerland didn't have the kind of return anything for any
| reason culture as the US has had for a long time. The fact
| you can return a non defective item is something newer and
| you still find retailers that will not take your item back
| unless it is defective.
|
| So you don't see people to go Jumbo (home depot equivalent)
| buy a tool and return it a week later after the job is done
| to get a full refund.
|
| In fact even digitec/galaxus will charge you a 10% restocking
| fee if you opened the item and it isn't not defective in
| anyway.
| gggggg5 wrote:
| I have a feeling not many people buy satnavs in 2023.
| cosmodisk wrote:
| It was a reference to bygone days, but the practice wasn't
| that uncommon in certain Western countries...
| jb1991 wrote:
| > Interestingly enough, the culture of returns in Switzerland
| is very different compared to the US.
|
| The culture of returns in all of the EU, too, is very different
| than the US.
| gggggg5 wrote:
| How is it different?
| jb1991 wrote:
| For starters, EU law _requires_ the right to return no-
| questions-asked within a minimum 14 days (many places honor
| 30 days).
|
| In the US, there is no such law, though many retailers do
| it anyway. Some states, however, have implemented such
| laws, but it's not nationwide.
| sschueller wrote:
| * if unopened and unused.
| jb1991 wrote:
| Is your asterisk intended for the EU or the US?
|
| in the EU, you can return things after using them, no
| problem
| [deleted]
| tremon wrote:
| Depends on the goods. Not many places will accept returns
| for opened/used underwear, for example. Same with digital
| goods (dvd/cd/games), if the seal is broken the shop will
| not accept a return.
| jb1991 wrote:
| True, there are some obvious exceptions. But suppose I
| buy a vacuum cleaner and use it for a month and don't
| like it, doesn't matter how much I used it, I can return
| it in the EU.
| stabbles wrote:
| The largest shareholder in Digitec Galaxus AG is Migros [1],
| which is a cooperative federation with more than 2 million
| members.
|
| [1] https://en.wikipedia.org/wiki/Migros
| jibcage wrote:
| It thrills me to pieces seeing Migros and Galaxus on here. I
| wish there was something remotely similar to Migros in the US.
| TomGullen wrote:
| New attack vector for black hat product manufacturers to abuse
| and compete on, hopefully it won't devolve into this level of
| competition though!
| lolc wrote:
| Isn't that a metric you want manufacturers to compete on? How
| could they fake this?
| sys42590 wrote:
| I really like this step... especially because they sell a mix of
| "good" brands and stuff you could get on Aliexpress for a tenth
| of the price.
|
| One more observation:
|
| If you look at the smartphone scores, you'll see that Apple
| warranty rates are WAY below other brands. I assume the reason
| for this is that for Apple you don't have to go through the
| retailer you bought it to have it fixed under warranty. For
| Samsung et al. there's little option to have your phone or tablet
| fixed without reaching out to the place you bought it.
| Tijdreiziger wrote:
| Samsung has service centers too.
|
| I don't know the situation in Switzerland, but in the EU, the
| manufacturer warranty (whether from Apple or Samsung) is
| usually only 1 year. EU consumer law mandates a 2-year minimum
| warranty, so after the first year, you have to go through the
| store.
| Lukas_Skywalker wrote:
| In Switzerland, the retailer must provide a two year
| warranty. The retailers can not shorten that span, but
| (strangely) can remove it entirely. The customer needs to
| know this before buying though.
|
| The manufacturers warranty is up to them and is not
| mandatory.
| sys42590 wrote:
| 2 years ago, I went to an Samsung authorized third party
| repair shop to to have a cracked screen replaced. They told
| me it will take 5 weeks to have my phone repaired.
|
| I then went to an unauthorized repair shop and they replaced
| my cracked screen with an unauthorized replacement part that
| only had 2 finger multi-touch (without telling me of course).
|
| I don't personally own Apple devices, but from people close
| to me I know first hand that Apple's service is usually
| better than my experience two years ago.
| sandworm101 wrote:
| >> For Samsung et al. there's little option to have your phone
| or tablet fixed without reaching out to the place you bought
| it.
|
| I've had my personal phones repaired a handful of times in
| recent years (screens). All Samsung. I have never even
| considered taking them back to the place I bought them. I have
| always gone to whatever repair shop is local.
| sys42590 wrote:
| For free under warranty?
| chronogram wrote:
| I've not heard of phone screens breaking as a hardware
| defect. You'd have to get accident insurance for drops.
| sschueller wrote:
| I believe the amount of apple devices sold in comparison to
| other devices is very low as Apple has stores selling directly
| to customers. Also you can probably get your apple device
| repaired at the Apple store even if you purchased it at
| digitec/galaxus. That may heavily skew the numbers.
| layer8 wrote:
| Apple stores aren't that widespread in Europe, and you can
| usually buy Apple devices around 10% (or more) cheaper
| elsewhere.
| sys42590 wrote:
| That's what I'm saying, for Apple it's much easier to contact
| Apple directly (or any authorized repair shop) to have your
| device repaired or replaced. It may be possible for other
| Brands but their network is much smaller, so you usually end
| up going to the shop you bought it.
| jmole wrote:
| This may be specific to the US, but Apple still sells a
| majority of devices through carriers:
| https://www.theverge.com/2022/12/12/23505822/apple-iphone-
| sa...
| crazygringo wrote:
| Seems like this isn't per-product, but rather per-brand in a
| particular category.
|
| So while it seems like a big step forwards (great!), it's still
| not going to tell you if a _particular_ item from a brand is a
| big lemon. And in my experience, that 's often what happens when
| a well-known brand starts putting out a few "budget" items.
| (Happened to me recently on a blender that burned out on first
| use, and going back to search the user reviews, it seems to be a
| notorious problem for that specific model of blender, but not the
| brand overall.)
|
| Would be amazing if Amazon could display per-product stats on
| returns, at least for items with >10,000 total sales.
|
| (In contrast, warranties usually/always seem to be handled
| directly through the manufacturer in the US at least, so Amazon
| wouldn't even have that data.)
| senthil_rajasek wrote:
| Are the data used to generate this score and rate publicly
| available ?
|
| How does one verify they are true and not just another marketing
| trick.
| Kenji wrote:
| [dead]
| petodo wrote:
| Is this really worth article? Czech online shops publish
| reliability of products for years.
|
| 2nd biggest shows reliability, for instance iphone 12 has 99%
|
| https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk...
|
| the biggest shop does inverse how many (1%) used warranty
|
| https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm
|
| this is worth checking before buying something because 97%
| reliability is for instance extremely bad compared to 99%, you
| are 3 times more likely to get faulty piece
|
| there is also monopolistic price comparison website heureka.cz
| where you can check price history years back, compare all shops
| and set price tracking with notification covering pretty much all
| online shops
| david927 wrote:
| Wait... are you saying Jara Cimrman did it first?!
| pifm_guy wrote:
| When I buy from AliExpress I feel like perhaps only 80% of
| items work properly for a reasonable lifespan...
|
| I still buy there because I quite like the challenge of
| repairing the things that don't work, and prices there are
| typically half of what things cost on Amazon.
| martyvis wrote:
| Yes, I am have never heard of stores doing this. Please add
| comments of more places where this is done. (I'm from Australia
| - you only see similar things from consumer groups)
| roesel wrote:
| This might be true, but both czc and alza have much to learn
| from digitec/galaxus regarding their website
| useability/cleanliness/etc. Alza nowadays is closer to
| Aliexpress than anything else with their endless dark
| patterns/spam/clutter.
|
| I wish we had something like Digitec/Galaxus in Czechia.
| Mironet is probably the closest, but their product range is
| limited and they're still not quite there.
| raphaelj wrote:
| Never heard about Galaxus, but looking at their e-shop, I felt
| like being propelled 10y in the future.
|
| Their UI is so much ahead any e-commerce website I ever seen.
| Gigachad wrote:
| Also surprised. The site is very refreshing and unique while
| staying very functional.
| mirabel-stephen wrote:
| [dead]
| r2b2 wrote:
| I'd love to see re-purchase delay[0] and re-purchase rate[1] as
| well. Useful looking at multiple highly rated products and
| products that you go through more quickly (Eg. many bathroom
| supplies).
|
| --
|
| [0] Time between a customer's purchase and re-purchase of a
| product.
|
| [1] Percent of original buyers that buy again.
| Hamuko wrote:
| Finnish retailer Verkkokauppa.com has had something similar for a
| couple of years now. If I for example look up the 64 GB Apple
| iPad (Wi-Fi), I can see that it has 0.43% repairs and 0.17%
| returns, and that the Samsung Galaxy Z Flip3 has 0% returns and
| 2.17% repairs.
| mordae wrote:
| Same here in Czechia for the major shops.
| jasmer wrote:
| Retail has long needed a shake up in the face of Amazon.
| tr33house wrote:
| imagine if this was on Amazon! I really hope this catches on!
| Pxtl wrote:
| Does it matter? Any shoddy goods on Amazon are immediately
| pulled from the store, re-stickered, and then reintroduced
| under a new brand name, possibly recycling the listing of a
| popular and successful product using the shit-of-Theseus trick.
| crazygringo wrote:
| Sure, for no-name brands.
|
| But people also buy _tons_ of brand-name stuff on Amazon,
| where this can 't happen. I _absolutely_ want to know the
| return rate for name-brand stuff.
| XCSme wrote:
| Meanwhile, on Amazon I ordered something with "same-day
| delivery", and it hasn't even been shipped 5 days later by the
| seller. There is no way to leave a review, because by their
| policy if there were shipment issues, you can't leave a review
| for the product (I tried once, when I paid for a shelf that I
| really needed, and it took 2 weeks before the order was marked
| as cancelled, I left a review that I never received the
| product, it was deleted).
| Pxtl wrote:
| AFAIK you can complain about delivery stuff under seller
| feedback, just not under product reviews.
| ndsipa_pomu wrote:
| That looks to be a great idea to me to replace faked user reviews
| on well known shopping sites. I expect it could be games though
| turtlebits wrote:
| Indeed. Sounds good in principle, but how do you prevent
| someone from repeatedly returning items just to hurt a
| competitor and/or making frivolous defect/warranty claims
| against them?
| minsc_and_boo wrote:
| There are hidden reputation and anti-fraud mechanisms at play
| in a lot of consumer areas (incentives, reviews, etc.), it
| would be trivial to apply them to this too.
|
| Most fraudulent activity isn't attacking competitors, as it's
| prohibitively expensive, but instead propping up their own
| reputation. i.e. Amazon's fake reviews are mostly five-stars.
| JumpCrisscross wrote:
| > _how do you prevent someone from repeatedly returning items
| just to hurt a competitor and /or making frivolous
| defect/warranty claims against them?_
|
| Seems like a subset of the fake-review problem. Except with
| money exchanged, tangible costs to the retailer and more
| documentation.
| ThePhysicist wrote:
| Faking a product defect is probably way harder than just
| submitting a fake review. Eventually the retailer will notice
| that something is off as you have to send the product back
| and it has to be defective. How do you create a plausible
| warranty defect in a TV, for example?
| _trampeltier wrote:
| And if it's not warranty, you have to pay it yourself. And
| you still have to buy the product in the first place.
| _trampeltier wrote:
| Just maybe a product for boring people looks better, because
| they are a bit more careful than a kind of same product for
| teens. But still, I like idea, finally we have something from
| "big data".
| Spooky23 wrote:
| When I worked retail sales you definitely saw different return
| rates on different SKUs. I tried to collect data for a college
| project but the sample size was too small. (My class was in the
| spring, and sales boomed in the fall)
|
| I was always surprised that the company didn't do that, as they
| definitely lost alot of money to shrink and exceptions for high
| fail devices. At one point the company self-funded warranties, so
| a lemon had to kill profitability.
| jjcm wrote:
| I think this is great, and it serves both the interests of
| galaxus and the user. The user will pick things that have less
| returns, and in the process galaxus will (hopefully) have to
| field less returns as well.
| glanzwulf wrote:
| That's a great policy. I've used them a couple of times recently
| and was very impressed, now I might just use them even more.
| bbojan wrote:
| Product categorization on Galaxus is the best I've seen so far.
| Light years ahead compared to e.g. Amazon.
| matsemann wrote:
| I actually don't care that much about these numbers, as they are
| not my problem. 5 year warranty by law (no matter what the maker
| gives you), makes it their risk if they make brittle products.
| Compared to in a market with little consumer protection laws
| (US), where what you buy is a uninformed gamble as to how it will
| last.
| luckylion wrote:
| You don't want faulty equipment. Not because you won't get a
| replacement, but because you'll have faulty equipment and will
| have to spend time dealing with it.
| zwaps wrote:
| If you now add a "made in X" indicator, I guess I will order in
| Switzerland from now on
| ensignavenger wrote:
| I wonder if the warranty information is correct? From some of the
| comments, it sounds like they do warranty service in-house for
| some items at least? I wonder if Apple really has that much lower
| % of warranty issues, or if Apple owners tend to get warranty
| service direct from Apple instead of going through Galaxus, and
| so they don't have the data on Apple products?
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