[HN Gopher] Oops: Learning from the incident you didn't have
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       Oops: Learning from the incident you didn't have
        
       Author : mooreds
       Score  : 68 points
       Date   : 2023-01-15 20:59 UTC (1 days ago)
        
 (HTM) web link (www.learningfromincidents.io)
 (TXT) w3m dump (www.learningfromincidents.io)
        
       | itsdrewmiller wrote:
       | Does "OOPS" stand for anything in this article? It's uppercased
       | but never defined.
        
         | hnbad wrote:
         | I'm going to assume it refers to "Ops" (as in "operations") and
         | is intended as a pun ("oops" is what you typically say after
         | making a mistake or causing an accident).
        
         | nitnelave wrote:
         | I think it stands for OOPerational Surprise.
        
       | toss1 wrote:
       | For longer than we've been alive, factories have typically posted
       | signs with "X Days Since a Time Lost Accident".
       | 
       | I've more recently seen signs with "X Days Since a Near Miss
       | Incident".
       | 
       | This "Log Of Surprise Incidents" is the next step in the
       | evolution, and is a good one.
       | 
       | Seems like definitely a good idea to build up a history of "We
       | did X and expected Y, but got Z instead. Why?"
        
       | hgsgm wrote:
       | This is a step on the euphemism treadmill, changing the name of
       | "incident" to "surprise"?
        
       | itsmemattchung wrote:
       | > trying to learn how to keep your system healthy by only
       | studying its failure is like trying to learn how to keep your
       | marriage healthy by only studying divorces
       | 
       | Of course, you need to study both: not an XOR situation. When
       | married, you collect data points, ask around (i.e. friends and
       | family), ask others why their marriage fell apart; at the same
       | time, you ask them what helps their relationships thrive.
       | Understanding _both_ failures and successes are equally
       | important.
        
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       (page generated 2023-01-16 23:01 UTC)