[HN Gopher] I fought the PayPal and I won
       ___________________________________________________________________
        
       I fought the PayPal and I won
        
       Author : exolymph
       Score  : 812 points
       Date   : 2022-11-04 05:45 UTC (17 hours ago)
        
 (HTM) web link (jessesingal.substack.com)
 (TXT) w3m dump (jessesingal.substack.com)
        
       | Maursault wrote:
       | > While PayPal is technically a private company that can work
       | with basically whoever it wants for whatever reason, its
       | centralized role as an online payment processor makes this a
       | weirdly potent free speech fight.
       | 
       | > He did share correspondence with me where prominent free speech
       | attorneys told him, in an apparent contradiction to my claims,
       | that he had no viable legal recourse to getting his account
       | reinstated.
       | 
       | Though somehow money is speech, the author never supports his
       | claim how PayPal, which is not a government actor, can violate
       | free speech. The First Amendment does not prohibit private
       | individuals, companies and employers from restricting speech.
        
         | b800h wrote:
         | Oh not this old canard again.
         | 
         |  _The US constitutional guarantee of freedom from government
         | interference in speech is just one aspect of the matter_. If
         | private companies own every method of articulating your views,
         | and are preventing you from doing so, then you aren 't free to
         | speak.
        
           | faeriechangling wrote:
           | Yes but in this case they're specifically referring to free
           | speech in a legal context.
        
             | b800h wrote:
             | They're referring to contract law, though. Free speech
             | isn't the legal bit here.
        
           | eesmith wrote:
           | > If private companies own every method of articulating your
           | views,
           | 
           | They aren't. We're nowhere even close. To the point where I
           | can't even envision how that could happen.
           | 
           | Perhaps in some sort of fantasy libertarian future where
           | everything has been privatized, including the streets and
           | sidewalks. But that's certainly not anything like now.
        
             | michaelt wrote:
             | If you want to envisage such a future for a dystopian novel
             | or something like that, just imagine this wild fantasy:
             | 
             | 1. Imagine a world where all the major online spaces -
             | twitter, reddit, facebook, tumblr, HN, tiktok, instagram,
             | youtube, twitch, slack, and discord and so on are privately
             | owned. As are skype, zoom and google meet. Imagine a world
             | where you can't even send e-mails if private companies
             | don't like your 'sender reputation'.
             | 
             | 2. Then imagine a world where all Radio and TV channels,
             | newspapers and billboards are owned by private
             | corporations. Maybe they're even owned by a tiny number of
             | corporations, with specific political leanings.
             | 
             | 3. Then fantasise that universities and similar venues for
             | public speaking are a law unto themselves, and are within
             | their rights to choose who they invite to speak.
             | 
             | 4. Imagine a world of rising land values and increasing
             | urbanisation, where only the absolute richest people could
             | hold an event of any scale on land they own themselves.
             | 
             | 5. Then imagine a world where public squares and parks in
             | cities increasingly in private ownership. Perhaps city hall
             | is sold to an investment firm who lease it back to the
             | city. As it's private land, private security can move
             | anyone on for 'unacceptable behaviour'.
             | 
             | 6. There's still a risk some free speech would happen on
             | public roads - we probably can't transfer those to private
             | companies. We'll have to use the state's power here and
             | arrest them - but don't worry, it's not a free speech
             | issue. They were, uh, obstructing ambulance traffic. Or we
             | could just make it legal for motorists to drive into people
             | and let nature take it's course.
             | 
             | Thank goodness such an absurd fiction could never happen in
             | real life :)
        
               | gadders wrote:
               | And let's not forget that the government are influencing
               | which items get suppressed by the social media companies:
               | https://theintercept.com/2022/10/31/social-media-
               | disinformat...
        
               | eesmith wrote:
               | This list doesn't come close to being a place where
               | "private companies own every method of articulating your
               | views".
               | 
               | I believe you want to force a large company to accept an
               | advertisement on any topic whatsoever, at a "reasonable
               | price", and that that there should be no First Amendment
               | right of free association which allows them to deny that
               | advertisement.
               | 
               | If not, do you want to force them to post that same
               | information at no cost?
        
               | michaelt wrote:
               | Yes, you'd still be entirely free to articulate your
               | views in the privacy of your own bathroom, so I suppose
               | it's technically true private companies don't control
               | _every_ way of articulating your views.
        
               | eesmith wrote:
               | I wasn't being that pedantic.
               | 
               | Your list didn't include federated systems like Mastadon
               | or IRC. It didn't include open source systems like Zulip
               | that you can host yourself.
               | 
               | I don't use one of the big email providers, so I do get
               | bounces when an organization thinks my ISP is untrusted.
               | But that's not "can't even send e-mails if private
               | companies don't like your 'sender reputation'" only
               | "can't send e-mails _to some people_ ". And those people
               | decided to use that system in part because they _want_
               | the email provider to filter out some of their email.
               | 
               | We are not in a world where "all Radio and TV channels,
               | newspapers and billboards are owned by private
               | corporations." Member-supported radio and TV, and college
               | radio, are still things, as is community/public-access
               | cable.
               | 
               | Further, how do you want to change it? Do you want a
               | government station which is required to be open access so
               | anyone can broadcast anything?
               | 
               | Universities and similar venues for public speaking _have
               | always_ had the right to choose who they invite to speak.
               | This is what freedom of association means.
               | 
               | Also, they are not a "law unto themselves". There are
               | limits on the types of speech they can prohibit - a
               | public university is restricted by civil rights laws, as
               | is a private/non-publicly funded school which allows
               | public rental of a space.
               | 
               | How do you want to change it? Do you want them colleges
               | to be forced to accept any speaker on any topic,
               | whatsoever?
               | 
               | We see events like the Gathering of the Juggalos, with
               | 20,000 people, and wonder what you mean by 'only the
               | absolute richest people could hold an event of any scale
               | on land they own themselves.'
               | 
               | And I already commented on your "As it's private land" in
               | my "fantasy libertarian future where everything has been
               | privatized" - as something we aren't close to doing.
               | 
               | Yes, I totally agree that privatization of public spaces
               | is something I don't like, though I'll point out the
               | oddity of how the privately-owned public space at
               | Zuccotti Park was a better site for the Occupy Wall
               | Street protest than a public park, because the latter had
               | curfews.
        
               | michaelt wrote:
               | _> And I already commented on your  "As it's private
               | land" in my "fantasy libertarian future where everything
               | has been privatized"_
               | 
               | Ah, that's actually a real example, from London
               | https://www.theguardian.com/cities/2017/jul/24/revealed-
               | pseu...:
               | 
               |  _" Outside City Hall on the south bank of the Thames,
               | home to London's democratically elected mayor and
               | assembly, private security guards working for the More
               | London estate (ultimately owned by the sovereign wealth
               | fund of Kuwait) prevented the Guardian from carrying out
               | any interviews.
               | 
               | Security officers intervened within moments of a reporter
               | attempting to ask questions of members of the public, and
               | immediately escorted him to the security office where it
               | was explained that unsanctioned journalistic activity is
               | banned on the site._
               | 
               | So the example of a city hall leased from an investment
               | fund with private security moving people on for
               | unacceptable behaviour is, unfortunately, not merely
               | fantasy.
               | 
               |  _> Further, how do you want to change it?_
               | 
               | Who says I want to change it? My beliefs don't include
               | defending to the death other people's right to glorify
               | the holocaust.
               | 
               | I recently lived through a pandemic where offline means
               | of communication and assembly were severely curtailed -
               | and everything from education to concerts to job
               | interviews to doctor's appointments to courts to funerals
               | to national legislatures ended up reliant on
               | multinational tech companies' servers.
               | 
               | It seems to me, in other words, that almost all
               | communication _was_ in the hands of private companies.
               | 
               | If someone says they support free speech except when
               | private companies are involved, IMHO they might as well
               | say they support free speech except on days ending in Y.
        
               | eesmith wrote:
               | Are we anywhere near close to selling out city halls in
               | the way you describe, in such a way that "private
               | companies own every method of articulating your views" is
               | meaningful?
               | 
               | I specifically called out POPS as something I don't like.
               | 
               | FWIW, the HQ for the Greater London Authority has since
               | moved, to a building owned by the Greater London
               | Authority -
               | https://en.wikipedia.org/wiki/City_Hall,_London_(Newham)
               | . (Confusingly, as I just learned, it's not a city hall,
               | in that it does not serve a city.)
               | 
               | https://en.wikipedia.org/wiki/Privately_owned_public_spac
               | e says "the Mayor of London, Sadiq Khan promised to
               | publish new guidelines on how these spaces are governed."
               | - any progress?
               | 
               | > If someone says they support free speech except when
               | private companies are involved, IMHO they might as well
               | say they support free speech except on days ending in Y.
               | 
               | IMHO, those who support free speech without also
               | supporting the right of free association ... are not
               | actually supporting free speech. Hecklers do not have a
               | veto right.
               | 
               | I would change it by having and enforcing significantly
               | stronger anti-trust laws, restoring restrictions on media
               | conglomeration, stronger personal privacy rights,
               | including strict limitations on resale of personal
               | information, and restoring postal banking for anyone to
               | use. For starters.
               | 
               | Yet the result will still have all major online spaces be
               | privately owned and nearly all Radio and TV channels,
               | newspapers and billboards owned by private corporations.
               | 
               | Do you think it would still be so dystopian?
               | 
               | Could you elaborate more on real-world examples of your
               | points #3 and #4?
               | 
               | Regarding #3 has many cases where a college has changed
               | its mind on inviting a speaker, but every case I've read
               | seems to be a valid exercise of a right of free
               | association.
        
             | SkyBelow wrote:
             | >They aren't. We're nowhere even close.
             | 
             | They are and have been for decades. One of the reasons of
             | passing laws preventing businesses from engaging in certain
             | forms of discrimination is because because businesses had
             | enough power that to discriminate based on a protected
             | factor could lock someone out from society. This is
             | extremely noticeable in smaller communities where there
             | might be only a single grocery store, but even in larger
             | communities you'll find companies often working together
             | and that they share common suppliers of certain goods or
             | services who can lock you out of the majority of companies
             | all at once.
             | 
             | Up until now we have tolerated it because the forms of
             | discrimination we wouldn't tolerate have since been
             | individually banned and there haven't been enough cases of
             | coordinated denial of social involvement to prompt further
             | legal action, but the power is there. I assume the threat
             | of legal action further limiting the power of companies to
             | discriminate has prevented the threat from going too far,
             | and why companies will even walk back cases when enough
             | popular support gets behind it.
        
               | eesmith wrote:
               | I don't see the connection between "private companies own
               | every method of articulating your views" and the civil
               | rights movement.
               | 
               | What you describe seems more true of the labor movement,
               | and especially company towns.
        
             | Mindwipe wrote:
             | > They aren't. We're nowhere even close. To the point where
             | I can't even envision how that could happen.
             | 
             | We are pretty close - Mastercard and Visa's (non-public)
             | BRAM rules are pretty clumsy and arbitrary, and effectively
             | do have a tremendous impact on global speech as they are
             | effectively a duopoly. Their terms apply to essentially
             | every business that requires any revenue, and therefore any
             | platforms that people might want to speak on.
             | 
             | That is a problem. A terrible one. And they abuse it.
        
               | eesmith wrote:
               | Yes, I well remember when the US pressured many big
               | financial companies to stop financial transactions with
               | WikiLeaks, and cut off something like 95% of their
               | funding. (Bank of America also didn't like WikiLeaks'
               | planned release of the bank's internal documents.)
               | 
               | I'll note that WikiLeaks is still around, and I believe
               | they could always receive wire transfers. (As a less
               | relevant point, WikiLeaks uses the money for ongoing
               | acquisition and curation, and not only dissemination. The
               | information was mirrored and available elsewhere.)
               | 
               | This therefore isn't an example of b800h's "private
               | companies own every method of articulating your views."
               | 
               | Which other examples were you thinking of?
        
         | lightedman wrote:
         | "The First Amendment does not prohibit private individuals,
         | companies and employers from restricting speech. "
         | 
         | Constitutional rights are also civil rights, which are things
         | companies may not violate.
        
           | simiones wrote:
           | In the case of freedom of speech, the First Ammendment
           | doesn't establish a right for citizens, it establishes a
           | prohibition to Congress:
           | 
           | "Congress shall make no law [...] abridging the freedom of
           | speech, or of the press"
           | 
           | I really don't see how this can be taken to mean that a
           | private company can't establish a rule abridging the freedom
           | of speech.
           | 
           | Note that there is another part where I would agree that it
           | establishes a positive right:
           | 
           | "Congress shall make no law [...] abridging [...] the right
           | of the people peaceably to assemble, and to petition the
           | Government for a redress of grievances"
           | 
           | The language here does seem to assume that there exists a
           | right peaceably to assemble, so you could argue that private
           | companies also have to respect this right, even if the
           | amendment only explicitly calls out Congress for this as
           | well.
        
           | copenseethe wrote:
        
         | gadders wrote:
         | Another scorching hot take. By this logic, Rosa Parks should
         | have started her own bus company.
        
         | whoooooo123 wrote:
         | Free speech is a value, not merely a legal concept.
        
         | danuker wrote:
         | Money is freely convertible to speech.
         | 
         | https://en.wikipedia.org/wiki/Buckley_v._Valeo
        
         | from wrote:
         | How many times does this utterly pointless discussion on the
         | legality of platform censorship need to be had? No one is
         | saying that what PayPal or any other big company is doing in
         | terms of censorship is illegal, it's usually just either that
         | 1) they think it should be or 2) they feel it's vaguely
         | unamerican. Comment threads of this nature should be
         | preeemptively removed by dang because they go absolutely
         | nowhere.
        
         | TulliusCicero wrote:
         | Yeah, it's not a free speech issue.
         | 
         | It _is_ , however, a consumer rights issue. It's obviously the
         | case that some larger tech companies -- PayPal, Google, Amazon,
         | Meta, etc -- can have a large impact on one's life if they
         | decide to suspend or ban your account, but legal remedies
         | are...limited. As happened here, often they don't even tell you
         | why, and greatly limit or block your ability to appeal. This is
         | a problem, not a free speech problem, but a consumer rights
         | problem.
        
         | rocqua wrote:
         | The first amendment is not the end-all and be-all of 'free
         | speech'.
         | 
         | Heck, the literal phrasing is "Congress shall not abridging the
         | freedom of speech". The fact that congress is mentioned means
         | that others can also abridge the freedom of speech.
         | 
         | Note that 'abridge' means diminish in scope. If your boss says
         | "If you say ducks are nice, you will be fired" that affects
         | your freedom of speech. It isn't a first-amendment issue unless
         | your boss is the government. But it remains someone inhibiting
         | your speech.
        
           | [deleted]
        
           | zeroonetwothree wrote:
           | Note also that government employees are subject to greater
           | control of their speech than ordinary citizens.
        
           | linuxftw wrote:
           | Unless it's religious speech, which IMO, should cover all
           | political speech because of anti-discrimination laws.
        
       | baidifnaoxi wrote:
       | ITT: people that think PayPal was acting alone as a "private"
       | company.
       | 
       | I'm under the firm belief that this is just our federal
       | government pushing a censorship and "misinformation" policy that
       | is unconstitutional, but using pressure on private companies to
       | accomplish said policies.
       | 
       | Twitter docs leaked: https://theintercept.com/2022/10/31/social-
       | media-disinformat...
       | 
       | PayPal: https://www.techdirt.com/2010/12/07/visa-mastercard-kkk-
       | is-a... (yes source is questionable , but actual events did occur
        
       | anderspitman wrote:
       | Computers have gotten so complicated, exploitable, and finicky
       | that sometimes I feel only some programmers are able to fully
       | enjoy the benefits of them. Likewise our legal system has gotten
       | so complex, exploitable, and finicky that only lawyers can
       | navigate disputes with other entities. I wonder which is a more
       | valuable skill.
        
       | kybernetyk wrote:
       | Logging into PayPal is now more annoying than logging into my
       | German online banking. Which is telling as that is already a
       | major pain.
       | 
       | Every time I have to solve 2 captchas and fill the log in form
       | twice until I log in.
       | 
       | I've switched to using my online banking to pay for stuff over
       | clicking the PayPal button.
        
         | TonyTrapp wrote:
         | Same! The number of times they claim I'm logging in from a new,
         | unknown device has gone up significantly, even though I'm using
         | the same browser on the same device all the time, and I don't
         | clear cookies between sessions. The most egregious thing to me
         | is that after solving the captcha, you are thrown back to the
         | login form claiming that the password you entered is incorrect
         | - which is impossible, as I just pasted it from my password
         | manager. I'm happy about every web shop adding GiroPay as an
         | alternative payment method in Germany.
        
           | solarkraft wrote:
           | Giropay is great!
        
       | hrdwdmrbl wrote:
       | This is great! I just sent out a Notice of Dispute to eBay. I
       | think I'll send one to Shopify next!
       | 
       | Correction: Shopify does not have an arbitration clause. Instead
       | they specify the court of jurisdiction. Looks like it's Ontario
       | court system for me.
        
       | bluenotebo0k wrote:
       | "I suspected it had something to do with my involvement in a
       | certain group named after a certain slavery abolitionist."
       | 
       | What's the group? I clicked on the link and it points to a
       | podcast that's over 1.5 hours long.
        
         | TheFreim wrote:
         | The only one I could think of would be the John Brown Gun Club.
         | One of their members committed a terrorist attack on an ICE
         | facility back in 2019 so perhaps that's why PayPal flagged the
         | post author.
         | 
         | https://en.m.wikipedia.org/wiki/Puget_Sound_John_Brown_Gun_C...
        
       | qwerty456127 wrote:
       | I have been locked out of my account by the stupid 2FA made
       | mandatory. I have previously entered my phone number for contact
       | purposes, forgot about it, and once I returned in some years they
       | won't let me sign-in without a code sent to that number (which
       | isn't mine anymore). Apparently I'm not alone caught in this.
       | Luckily I only had about $20 there and don't really need PayPal
       | nowadays.
        
       | Bellamy wrote:
       | I quit PayPal as I heard they can take 2500$ from your account
       | for "misinformation".
       | 
       | https://bgr.com/business/new-paypal-rule-the-company-can-tak...
        
       | gadders wrote:
       | In the UK, paypal recently generated a lot of adverse publicity
       | for banning the Free Speech Union [0] for, er, free speech [1].
       | 
       | This has now generated such controversy that MPs are proposing
       | amendments in parliament preventing Paypal from blocking accounts
       | on political grounds.
       | 
       | [0] https://freespeechunion.org/about/
       | 
       | [1] https://www.telegraph.co.uk/politics/2022/09/27/paypal-
       | reins...
        
         | Mindwipe wrote:
         | As always, not actually doing something useful like banning
         | payment discrimination, just passing laws to protect speech
         | they like and not speech they don't like.
        
       | Jon_Lowtek wrote:
       | _> the contract you "agreed" to means you are legally not allowed
       | to take them to a real court. Your only recourse is arbitration._
       | 
       | americans can sign away their rights to sue at their own courts?
       | That seems wrong.
       | 
       | For me, as a german, the paypal contract reads that i can
       | escalate a conflict to the EU consumer protection agency or the
       | french regulatory authority for financial institutions (which
       | signs their banking license). It further reads that the governing
       | body of law and court of of justice should be in Wales, but that
       | this does not limit my consumer right to sue at my local court.
       | No arbitration clause, especially no mandatory arbitration with
       | an agency of the corporations choice.
       | 
       | I do understand the idea that private arbitration may be cheaper
       | than court proceedings, but is mandatory arbitration even legally
       | enforceable, or is that just scary text a court would overrule?
        
         | pie_flavor wrote:
         | There is always a clause saying you can opt out of the
         | arbitration stranglehold in writing, it'd be unenforceable if
         | there wasn't. It's just that nobody gives enough of a damn to
         | utilize it, and it's time-gated, so by the time you actually
         | run into a dispute, you're already stuck.
        
         | gnopgnip wrote:
         | The US Paypal terms also allow you to take the case to small
         | claims.
         | 
         | Mandatory arbitration can be enforceable if certain
         | requirements are met. The big difference between the EU and US
         | is the American rule, each side bears their own costs. Lawyers
         | might be $300 an hour, so arbitration can be a lot less
         | expensive for everyone
        
         | indymike wrote:
         | > americans can sign away their rights to sue at their own
         | courts? That seems wrong.
         | 
         | You still have immediate access to the courts if you are
         | challenging the legality of the contract (i.e. something is
         | actually against the law in the contract or you are claiming
         | the contract is so unjust it should be allowed ). If it's just
         | a dispute under the terms of the agreement, you usually have to
         | do arbitration and then you can go to court. Every time I've
         | done arbitration, the outcome has been pretty fair (which to
         | me, means I won) and even a better experience that US Courts
         | are. US Courts use an adversarial system, so if you don't spend
         | a lot of time in courtrooms (which I don't), it's not a
         | pleasant place to be even when you win.
        
         | staticman2 wrote:
         | The U.S. congress passed a law a while back making arbitration
         | terms in contracts legally enforceable.
        
       | caseysoftware wrote:
       | I participated in the arbitration swarm against Indie Go Go a few
       | years back..
       | 
       | There was a crowdfunding which was successful, they charged all
       | of us, told the creator they were sending the money, then after a
       | week canceled the crowd funding and refunded our money.
       | 
       | According to their TOS, they were NOT a party to the contract we
       | had with the creator and forced arbitration, so we fought it.
       | Each participant (200+ iirc) each had to pay $200 while IGG had
       | to pay the other $2300/participant (~$460k) to get the
       | arbitration initiated. Then they tried to push it to a class
       | action (to simplify their legal battle) but according to their
       | _own TOS_ a class action was not allowed so that died quickly.
       | 
       | So then we collectively worked through one firm who iterated on
       | our filings based on how each one went.
       | 
       | After a year+, IGG finally unlocked the creator's account, issued
       | an apology, and updated their TOS. Insiders at IGG _claim_ that
       | the legal bill was into the millions.
       | 
       | It's not easy but you _can_ fight bad behavior from these guys.
        
       | ciroduran wrote:
       | This article reminds me of the epic patio11's thread:
       | https://twitter.com/patio11/status/906384638733467648
       | 
       | "You do _not_ want to be read as someone who is angry and needs
       | to be talked down. You want to be read as someone collecting a
       | paper trail. "
        
         | themeiguoren wrote:
         | Written up as a blog post:
         | https://www.kalzumeus.com/2017/09/09/identity-theft-credit-r...
        
         | blitzar wrote:
         | " _One group in the bank is scored on tickets per hour. Another
         | 's KPI is "zero regulatory actions this quarter." You only want
         | to talk to them._"
        
       | urban_winter wrote:
       | It's worth knowing that in the UK PayPal is covered by the
       | Financial Ombudsman service. They wouldn't be interested in
       | accounts being blocked as in this case but they were very helpful
       | to me when PayPal made a payment that I did not authorize and
       | then refused to put it right.
       | 
       | I don't use PayPal any more. Their support staff are
       | impossibility hopeless so any kind of problem with your account
       | will cause you a world of pain.
        
         | Mindwipe wrote:
         | It's a shame the FOS does not have any powers to address
         | banking discrimination due to frankly broken enforcement
         | systems though. They really should.
        
         | dazc wrote:
         | The Financial Ombudsman Service is one of the few UK
         | organizations that is anyway effective. If only all other
         | regulatory authorities were half as good?
         | 
         | One problem I have found with some UK eCommerce sites though is
         | that their payment gateways are often broken with Brave/Chrome
         | and the paypal payment option is an easy way of bypassing this
         | issue.
        
           | stevesimmons wrote:
           | The FOS seems effective to consumers because it levies a
           | PS750 charge to the financial institution for each case it
           | investigates. It is often cheaper to do whatever the customer
           | wants, whether or not the complaint is justified.
           | 
           | The financial institutions at the receiving end of FOS
           | decisions don't necessarily regard it as effective. Claims
           | management companies, for instance, can flood banks with very
           | many dubious claims, with the FOS as effectively the
           | enforcer.
        
             | Spooky23 wrote:
             | My state (New York) has a similar regulatory feature. I had
             | an issue with bees inside of the utility pole that feeds my
             | home. Issue: the pole is owned by the telephone company. So
             | power people tell me to call the phone company, and the
             | phone company tells me to get a landline before they will
             | talk to me.
             | 
             | So I called the public utility commission, which apparently
             | starts fining both parties within 48 hours of the
             | complaint, which I submitted on Sunday. Monday morning
             | arrives, and there is a comical gathering of trucks with
             | crews frantically working to replace the pole (which is a
             | fascinating process).
             | 
             | The foreman told me that the government is essentially
             | level 3 support, and had I worked through the company, he
             | probably would have inspected it over a few months before
             | any work would have started, and only if I was persistent.
             | 
             | The key lesson is that large companies only perceive pain.
             | PayPal lives in a big loophole, so it's difficult to
             | inflict pain on them and thus difficult to ever be
             | satisfied with them.
        
           | cjg wrote:
           | I once put the word "complaint" on the top of a letter to a
           | UK bank who had made a mistake on a statement. It made all
           | the difference. What had previously been dismissed as
           | unimportant was addressed and they sent me PS100
           | compensation.
           | 
           | Just taking that first step towards the Financial Ombudsman
           | was enough.
        
             | xnorswap wrote:
             | It's a bit "one weird trick", but you're right that
             | absolutely the best way to get consumer problems addressed
             | in the UK is to use the word "complaint". It starts the
             | clock as complaints typically have to be addressed within
             | certain time limits.
             | 
             | If you don't use the word complaint then companies can
             | argue that they thought you were merely providing feedback
             | or engaging in something other than a complaint.
             | 
             | As soon as you use the word complaint, they can't argue
             | that and it puts you on track to escalate to the ombudsman
             | and the companies know it, and they know you know it.
        
       | Gelob wrote:
       | Can this be done for a Twitter account that was suspended ?
        
       | Proven wrote:
        
       | ggreer wrote:
       | The author of this article is a public defender in the pacific
       | northwest. He sometimes writes for Jesse Singal, but he also has
       | his own substack.[1] Many of his posts provide a unique window
       | into the criminal justice system. If that sounds interesting to
       | you, I strongly recommend reading more of his writing. In my
       | opinion, his greatest hits are _Eleven Magic Words_ [2] and
       | _Death of a Client_ [3].
       | 
       | 1. https://ymeskhout.substack.com/
       | 
       | 2. https://ymeskhout.substack.com/p/eleven-magic-words-unlocked
       | 
       | 3. https://ymeskhout.substack.com/p/death-of-a-client
        
         | skrebbel wrote:
         | I just read "Eleven Magic Words" and I'm entirely baffled.
         | 
         | Also what a writer, wow.
        
           | CamperBob2 wrote:
           | Eh, if he were a great writer, I'd understand the point of
           | the story, specifically what was so powerful about the
           | eleven-word incantation. Which I don't. I would like my 3
           | minutes back, Your Honor.
           | 
           | Apparently I'd have to be an attorney to get it, in which
           | case I'd have presumably learned about this obscure legal
           | hack in law school.
        
             | oogali wrote:
             | You read all of that in 3 minutes?
        
               | CamperBob2 wrote:
               | Altogether, it took more like seven or eight minutes, but
               | because it was decently-written and had _some_ legitimate
               | educational and entertainment value, I 'll settle for a
               | partial refund.
        
             | ymeskhout wrote:
             | > I'd understand the point of the story, specifically what
             | was so powerful about the eleven-word incantation
             | 
             | That's the point, there was nothing remarkable about the
             | eleven words. Goes to show you how arbitrary the system can
             | be.
        
           | lupire wrote:
           | I don't get it.
           | 
           | The lawyer asked ""Is there anything the court would like to
           | review to reconsider?" and the judge said, oh, well "since
           | you have asked if I want to, yeah I guess I do, so I'll just
           | change my ruling for no reason?"
        
             | dwohnitmok wrote:
             | That article was posted by the original author on Reddit
             | and one of the commentators came up with a plausible
             | explanation (which convinced the author).
             | 
             | In one sentence the idea is that because public defenders
             | know that the overwhelming majority of their clients belong
             | in jail, and the judge knows that public defenders know
             | that too, if a public defender makes an extra plea to the
             | judge that's a signal that the public defender knows
             | something that means this client _really_ shouldn 't be in
             | jail and therefore changes the judge's opinion of the
             | client.
             | 
             | https://old.reddit.com/r/TheMotte/comments/w5jyyd/eleven_ma
             | g...
        
             | jimmaswell wrote:
             | "I implore you to reconsider"
             | 
             | https://www.youtube.com/watch?v=Fvu5Ephsqyk
        
               | ymeskhout wrote:
               | lmao I never saw this before and it's TOO perfect
        
             | skrebbel wrote:
             | Exactly that. I had to read it twice too. The way I read it
             | is there were so many hearings so quickly in a row that the
             | judge was in some sort of blur. Case, bam, verdict. Case,
             | bam, verdict. One every 10 minutes. And in that situation,
             | just from being asked to think it over a few more seconds,
             | she saw that maybe she had it wrong and changed her mind.
        
               | ALittleLight wrote:
               | My reading was that the judge had thirty seconds to
               | regard the grieving family and changed her mind and
               | asking her to reconsider gave her an easy opportunity to
               | change the sentence.
        
             | overthemoon wrote:
             | I don't think the author gets it, either. I think that's
             | the point. A small miracle happened.
        
             | paulclinger wrote:
             | It's possible that the judge already was considering
             | changing their ruling (or was "on the fence" about it), but
             | the question gave them a way to explain it (rather than
             | saying "I changed my mind").
        
             | spbaar wrote:
             | yes
        
           | SapporoChris wrote:
           | "It's the functional equivalent of an attorney's XP level", I
           | laughed embarrassingly loud.
           | 
           | Thank you and grandparent for recommendations.
        
           | kator wrote:
           | Yes very well written and reminds us all that in the end
           | we're humans, and once in a while things can go right if only
           | for us asking why they aren't.
        
         | Cthulhu_ wrote:
        
           | recuter wrote:
           | The dark lord Cthulhu is rather "problematic" as well and yet
           | here we are giving you the benefit of the doubt..
           | 
           | https://en.wikipedia.org/wiki/H._P._Lovecraft#Race
        
           | opan wrote:
           | From your link:
           | 
           | >Singal was supported by sex columnist Dan Savage, who
           | derided what he described as a "long & dishonest campaign"
           | against Singal,[14] and urged readers to listen to Singal's
           | interview of a youth-gender clinician before judging him as
           | transphobic.[6]
        
           | photochemsyn wrote:
           | I'm afraid that everyone using a computer today is relying on
           | the John von Neumann architeture. To add, von Neumann is
           | problematic and called for premptive nuclear war and the
           | genocidal murder of tens of millions of human beings. I
           | suggest throwing that vile machine in the trash immediately -
           | you don't want to be using something designed by a wannabe
           | mass-murderer, do you?
        
           | Kye wrote:
           | There's a way to bring stuff like this up on HN that won't
           | result in...well, you see the replies. Yes he _is_ a bigot,
           | and I know this from reading his own comments (not from
           | hearsay as his defenders like to assume), but even as The
           | Choir I find this comment a bit unhelpful. It 's a one-liner
           | and a link. Not even with an anchor to the part of the wiki
           | that addresses this.
        
             | adrusi wrote:
             | Singal isn't a bigot. It's not the service to trans people
             | that many people seem to think it is to call anyone who
             | documents unflattering dimensions of trans politics a
             | bigot. Colin Wright, mentioned in the article, could more
             | reasonably be called a bigot, though having his Paypal
             | account terminated on that basis wouldn't be just.
             | 
             | But this really shouldn't be about Singal or Wright. I, a
             | trans woman, had a fine evening out with the actual author
             | of the piece, Yassine Meskhout, back in April along with a
             | few other folks, and I'm quite sure he isn't bigoted
             | against trans people.
        
               | Kye wrote:
               | I think I'll stick with my original opinion based on my
               | own experience and reading. You don't get to decide for
               | me any more than I get to decide for you.
        
               | [deleted]
        
               | recuter wrote:
               | > You don't get to decide for me any more than I get to
               | decide for you.
               | 
               | > There's a way to bring stuff like this up on HN
               | 
               | Mhm. Let the dark lord decide for all of us I say. After
               | all it is only a matter of proper verbiage how to most
               | effectively ostracize someone you've personally deemed
               | unlikeable eh?
               | 
               | Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn
        
         | NaturalPhallacy wrote:
         | Thanks for the recommendation!
         | 
         | From Eleven Magic Words Unlocked:
         | 
         | > _Recall how plea deals are structured, and how the entire
         | purpose of a suspended jail sentence is to dangle the anvil
         | over someone's head to "encourage" them to do the things
         | they're supposed to do._
         | 
         | I was in a relationship with a police officer for a while, and
         | this is what she said about probation: "Fuck that, send me to
         | fuckin jail." And she reiterated it a couple of different ways
         | to make it perfectly clear she wasn't joking.
         | 
         | A lot of people who haven't experienced it think probation is
         | "being let off easy". It's not. You have to show up for check-
         | ins, and excuses aren't tolerated. You have to pay for this
         | punishment out of your own pocket too. And any other things the
         | court applies to you too. And if you fuck up, and fail to show,
         | you go to jail. If your car breaks down on the way, you go to
         | jail. Your pregnant wife gives birth on the way and you reroute
         | to the hospital, you go to jail. It's basically setting you up
         | to go to jail, but rather just having the threat of it hanging
         | over your head. At least _in jail_ it 's hard to fuck up and
         | you're not responsible for anything while there. Probation is
         | putting you in charge of your own punishment and making you
         | literally pay for it too.
         | 
         | To hear an actual, currently employed police officer say they'd
         | prefer jail to probation is a far weightier than it first seems
         | statement. A police officer, in jail. With inmates who'll
         | probably find out that they're a cop and take out their
         | understandable if not justified frustrations on them.
         | 
         |  _Would rather go to jail than face probation._
         | 
         | Remember this the next time someone says "they just got
         | probation", I'll never forget it. It's a very stressful, and
         | _expensive_ anvil they 've got over your head, and it might
         | fall on you for things completely out of your control. You're
         | not "free", you're not "out", you're sitting under a very real
         | sword of Damocles.
        
           | ymeskhout wrote:
           | Very true! I've had many clients opt for jail. The benefit of
           | jail is that it's at least definite. The pervasive
           | uncertainty in probation amplifies the stress factor,
           | especially since sanctions can come out of nowhere and wreck
           | your life.
        
         | whoooooo123 wrote:
         | Only upon reading your comment did I realise that the Substack
         | article I just read was not written by Jesse Singal.
        
           | TheFlyingFish wrote:
           | I regularly read Singal-Minded and it still took me until "I
           | am a lawyer" before I scrolled back up and checked the author
           | name.
        
       | joelrunyon wrote:
       | Feels like this would be a perfect add-on use case for
       | https://donotpay.com/
        
       | jasmer wrote:
       | Retail Fintech desperately needs consumer regulation, hopefully
       | with a 'light and enlightened' quality.
        
       | grumple wrote:
       | Business take:
       | 
       | Companies that scaled up quickly in earlier days of the internet
       | tend to treat their customers like trash.
       | 
       | Today, as they reach the limits of their growth (hard to grow
       | when nearly every person on the planet has had an account with
       | you or has one with a competitor), they will find that poor
       | customer service comes back to bite them. Everyone will remember
       | the time PayPal closed their account without warning, or the time
       | AirBnB refused to refund them for the rodent feces and other
       | unlivable conditions in their rental, or the nonsensical response
       | from Google's "support" that ignored everything you sent them.
       | 
       | Populist take:
       | 
       | I would really love for some regulation and standardization of
       | service usage agreements. We already know basically nobody
       | actually reads them, despite the checkbox or button confirming
       | it. Give us a summary with some popular icons or simplified
       | lists.
       | 
       | I'd also love for some regulation around forced arbitration
       | clauses. It should not be legal to waive your rights to remedy by
       | trial any more than it is to waive your right to minimum wage.
        
         | mqus wrote:
         | > Companies that scaled up quickly in earlier days of the
         | internet tend to treat their customers like trash.
         | 
         | Well, it is just much cheaper to optimize for the 90% Case
         | (Everything works just fine, nothing unusual is happening) than
         | aiming for covering 100% of cases. Ofc this is more of a
         | general business rule imho than just startups(=scaling fast),
         | but when you grow fast, you also need to prioritize much more.
         | 
         | But in the more general sense it seems to me, that this is also
         | the reason that government spending is quite a bit higher than
         | if a company would do the same, because governments should be
         | (and mostly are) aiming for 100% and not the most convenient
         | subgroup of the population.
        
       | stewx wrote:
       | TLDR: PayPal's user agreement says you can't sue them and must
       | use arbitration for any disputes. And PayPal will pay all the
       | costs of arbitration up to $10k. This guy followed the process
       | and they unfroze his account without any explanation of why they
       | froze it in the first place.
        
       | [deleted]
        
       | TheRealDunkirk wrote:
       | Companies like Google, Amazon, Apple, and even PayPal are public
       | utilities at this point, and we need better accountability from
       | them. If there's one piece of legislation I think the US needs,
       | it's to make these monstrous, global, faceless, tech companies
       | use a tiny portion of their mind-boggling profits to staff a
       | proper help desk that can actually FIX these kinds of problems.
       | Make the data public, and if the user-satisfaction rate isn't
       | high-enough, stiff (actual!) penalties start being applied until
       | it gets there.
       | 
       | I know this won't be popular here, but I stand by it.
        
         | astura wrote:
         | This isn't a "tech company" thing - PayPal is no different from
         | any bank in this regard. Banks close accounts for seemingly no
         | reason (or silly reasons) with no recourse literally all the
         | time.
        
           | TheRealDunkirk wrote:
           | And yet, your point is completely pointless. I can easily go
           | find another bank. By design, they're fungible. PayPal's
           | position and "reputation" puts them in a league of their own
           | when it comes to accepting online payments. I don't even know
           | of something that has the same mindshare. Venmo? Owned by
           | PayPal, in yet another CLASSIC American monopolistic
           | cannibalization, engineered to explicitly deny my ability to
           | USE SOMEONE ELSE. Seriously, I don't know of any others
           | besides Apple Pay. Does Ebay work with that? My point is that
           | your options are limited, like the power company, water, or
           | sewer.
        
       | fortran77 wrote:
       | I think a lot of these companies make two mistakes. They allow
       | rogue employees to have too much power in banning users, and
       | their knee-jerk reaction to an account that gets too many
       | "reporters" is to suspend it.
       | 
       | So a bunch of Tumbler users who get mad at someone can report en
       | masse a Twitter user, or an Etsy employee who gets his feelings
       | hurts can click on a button and get an account blocked. The C
       | staff and legal have no idea this is going on.
        
       | mrspencehimself wrote:
       | honestly, that was a riveting read
        
       | Cthulhu_ wrote:
       | Thanks, I remembered I was receiving a few dollars a month from
       | patreon which added up over the years, I just transfered a big
       | chunk of that out of my account.
       | 
       | At this point, I'm not worried about Paypal's security, but more
       | about their own policies of shutting down accounts. I wish
       | companies were required to specify why an account was blocked,
       | but I'm 99% sure they don't and they've weaseled their way out of
       | it so that challenging the decision becomes more difficult. If
       | they specify a reason to someone who is more ligituous or who
       | knows legalese, they could probably pick the reasoning apart.
       | 
       | Or just a "oh you have ruled 'fraudulent activity'? Prove it"
        
       | ClumsyPilot wrote:
       | > Arbitration -- by design -- happens behind closed doors in
       | boring confidential proceedings. So the only information we get
       | comes to us piecemeal, but it indicates consumers and workers win
       | between 1% to 6% of the time.
       | 
       | > Notably, neither Square nor Stripe offer to cover arbitration
       | costs, and Stripe even requires the loser of the dispute to pay
       | the winner's entire legal expenses
       | 
       | I am glad the author got it sorted, but it appears that if this
       | was a material dispute with money at stake for PayPal, the game
       | is stacked against you so much, you might as well be a medieval
       | surf teying to get justice against the Lord that has wronged him.
        
         | Tangurena2 wrote:
         | We need some modern version of _Ashford v. Thornton_ to abolish
         | forced arbitration.
         | 
         | https://en.wikipedia.org/wiki/Ashford_v_Thornton
        
       | vector_spaces wrote:
        
         | twohaibei wrote:
         | i would prefer if silicon valley corporations didn't judge my
         | morals when deciding to cut me off my money.
        
         | twic wrote:
         | > recent hard turn to the far right
         | 
         | !!!
         | 
         | This is not something i've noticed. If anything, over the last
         | couple of years, i've noticed a drift from libertarian optimism
         | to an awareness of economic injustice.
         | 
         | Can you give me three example of actual _far right_ positions
         | being accepted here in the last few months?
        
         | TulliusCicero wrote:
         | Sorry, what does this article have to do with social justice
         | issues?
        
           | parker_mountain wrote:
           | Aside from the article's snide mention of "sex realism", the
           | reason this person was banned from paypal was likely tied to
           | their anti-trans "activism".
        
             | TulliusCicero wrote:
             | Hmm, maybe, but if that was the case, would they get
             | reinstated so easily? Getting immediately reinstated makes
             | it sound more like it was a mistake, not the result of some
             | real internal policy.
        
           | mschuster91 wrote:
           | Most people complaining about "getting banned by Paypal" are
           | from four groups: Nazis, TERFs, scammers and sex workers. Out
           | of these three, the only ones worth caring about are sex
           | workers. Scammers should be sent off to prison, and Nazis and
           | TERFs don't deserve the service of anyone not legally
           | mandated to provide them service. Deplatforming works.
           | 
           | The problem is that there is _also_ a fifth group - an
           | extremely small number of people like the author who end up
           | in the crossfire of some random AI bullshit. And there needs
           | to be a way to help out these people as well, without
           | providing an avenue especially for scammers to exploit.
        
             | hairybobbins wrote:
             | 'TERFs' are just feminists who want to retain female-only
             | spaces.
             | 
             | This is not a viewpoint that's even remotely comparable to
             | Nazism, whose adherents are a distinct group with a set of
             | beliefs that are inherently contradictory to feminism.
        
               | mschuster91 wrote:
               | The venn diagram intersection between Nazis and TERFs is
               | shockingly high. Just look at _who_ is constantly pushing
               | anti-Trans narratives - it 's Evangelicals and the wider
               | GQP. Only a very negligible part of the tankie Left is
               | also pushing that kind of crap.
        
               | [deleted]
        
           | urbandw311er wrote:
           | I also did a double take here, but I think the poster is
           | referring to the link on the article's page that could be
           | seen as supportive of the activities of Colin Wright.
        
             | hvdijk wrote:
             | There's no "could be seen as", the phrase "sex realist"
             | makes it clear beyond any doubt that the author does
             | support the activities of Colin Wright.
        
       | dcminter wrote:
       | When I originally opened my PayPal account many years ago, the
       | terms and conditions were displayed in a textarea and thus
       | completely editable. So I deleted them before I clicked the
       | confirm button, and ran off a screenshot of the page.
       | 
       | I always wondered what would have happened if I'd had any kind of
       | dispute with them; would this have over-ridden the various "we're
       | updating your terms and conditions" emails I received from them
       | over the subsequent years? Or would continuing to use my account
       | have amounted to acquiescence? (I assume the latter)
       | 
       | In practice I closed my account a couple of years ago when I
       | moved to Sweden as it's not possible to transfer the account
       | between countries. I hadn't used it much because (Transfer)Wise
       | makes international bank transfers so much cheaper than they used
       | to be and for everything else I use a debit card (or, within
       | Sweden, Swish).
       | 
       | I don't think I'd go long on Paypal shares...
        
         | flaviut wrote:
         | > I always wondered what would have happened if I'd had any
         | kind of dispute with them
         | 
         | NAL, but a contract requires a "meeting of the minds"[1]. You
         | altering the contract without the other party knowing makes it
         | invalid.
         | 
         | The process when modifying a contract is generally to have all
         | parties initial next to each modification to indicate that
         | they've read and agree with the change.
         | 
         | [1]: https://en.wikipedia.org/wiki/Meeting_of_the_minds
        
           | dcminter wrote:
           | Right, but that's my point. I deleted the terms (contract).
           | So what contract applies? There was clearly no meeting of
           | minds on this. So, for example, I would speculate that I
           | could not have been bound to arbitration in the event of a
           | dispute. Usually the Ts&Cs also contain verbiage about how
           | and when amendments to the terms must be accepted, hence I
           | wonder if subsequent changes would automatically be binding
           | without further notice (over simplified, but you know what I
           | mean) in the way that they normally are.
           | 
           | I don't think it's as clear-cut as all that, though in
           | practice I wouldn't much want to trust my weight to that
           | rather flimsy hypothesis. I'd love to hear a real legal
           | opinion on this though, just for shits & giggles.
        
             | flaviut wrote:
             | Then there's no valid contract, and you are not legally
             | allowed to use the service. You retain the right to go to
             | court, where you would find a judge unhappy with you for
             | being a smartass.
             | 
             | https://www.leagle.com/decision/infdco20150717729
             | 
             | This person secretly edited their post employment
             | discrimination release agreement. In court, they got out of
             | the agreement, but they were forced to pay back the
             | consideration + interest.
        
       | DeathArrow wrote:
       | I haven't been using PayPal since more than 5 years.
       | 
       | For quick transfers I can use Revolut. For buying something I can
       | use card. For easy payment integration with Web apps there are
       | countless tools.
       | 
       | So I am wondering what use cases PayPal still serves, use cases
       | which aren't already better covered by better means. Why pay
       | heavy commissions to PayPal?
        
         | lmm wrote:
         | Buying things in a foreign country, or where a seller hasn't
         | integrated the card type you want to use (particularly a
         | problem for small/local websites). Sending money to a friend
         | internationally. Avoiding having to give someone your bank
         | details or credit card number.
        
         | mike_ivanov wrote:
         | From the buyer's perspective: hassle-free unsubscription,
         | seeing all my subscriptions in one place, no need to create
         | accounts on random seller sites. And yes, I'm willing to pay a
         | couple of %% to anyone who can fulfill those needs, not
         | necessarily PayPal.
        
         | TheOtherHobbes wrote:
         | Some companies like BandCamp mandate PayPal.
         | 
         | This is incredibly annoying and unhelpful, but there's no other
         | option.
        
           | notpushkin wrote:
           | Could this be a startup idea? "Like Bandcamp but with sane
           | payouts system."
        
           | dinosaurdynasty wrote:
           | I use a VISA CC on bandcamp (US) and pretty sure I've bought
           | from there well before I had a PayPal account.
        
         | trinovantes wrote:
         | I still use paypal to pay for stuff when I'm too lazy to walk
         | to the other room to get my wallet. As a consumer, the price is
         | the same.
        
         | yread wrote:
         | I use it if the seller forces me to type my CC number into
         | their interface. If it's some payment provider, that's fine but
         | I don't trust random webshops to keep my credit card details
         | safe
        
         | avereveard wrote:
         | With virtual cards and whatnot I don't use PayPal anymore to
         | protect the card number from circulation.
         | 
         | But I still find them useful for long therm subscriptions to
         | provider. That why when I need to change the card I don't need
         | to login to (and remember) all websites where I have an ongoing
         | payment plan
        
           | npc12345 wrote:
        
           | TheSpiceIsLife wrote:
           | And cancelling subscriptions via PayPal is easy too.
        
         | KronisLV wrote:
         | > For easy payment integration with Web apps there are
         | countless tools.
         | 
         | Could you (or anyone else) comment on these?
         | 
         | I think the most popular indeed are PayPal and Stripe, whereas
         | any others (like Paddle) are more niche or some others (Alipay)
         | are just more regional.
        
         | danpalmer wrote:
         | I certainly put Revolut in the same category as PayPal. No
         | morals, anti-consumer policies, very little protection.
        
           | colinb wrote:
           | I can't comment on their morals or views on customers, but I
           | think they've been governed by banking regulations for some
           | time now. In my country (.ie) that's their claim. Banking
           | regulations come with quite a lot of consumer protection,
           | both national and EU originated.
        
             | danpalmer wrote:
             | In the UK they are not covered by the FSCS.
        
               | notpushkin wrote:
               | Yeah, I think they only have banking licence in
               | Lithuania, so EU only.
        
         | Andys wrote:
         | I like using it for subscriptions, because it lists them all in
         | one place and gives me a hassle-free way to cancel each of
         | them.
        
         | EMIRELADERO wrote:
         | The value is that it's easy from the perspective of the user.
         | You mentioned that you use Revolut for one thing, direct card
         | payment for another, and other tools for web app integration.
         | 
         | PayPal offers all that in a neatly packaged solution. It's no
         | surprise users would choose that instead of 3+ different
         | services that serve different purposes
        
         | throwaway290 wrote:
         | Places not served by Revolut, small time sellers that don't
         | have the capacity/infrastructure to process cards, etc.
        
           | notpushkin wrote:
           | I'm wondering wow difficult can it be to just set up Stripe
           | in addition to PayPal. I've set one up without any legal
           | entity at all, just as a plain old human being resident of
           | Estonia, and it seems to just work for occasional payments.
           | Should work in US, too.
        
             | throwaway290 wrote:
             | Try doing it in Thailand for example. There're plenty of
             | countries where neither Stripe nor Revolut are present...
        
               | patio11 wrote:
               | News you may potentially be able to use: Stripe (which
               | employs me) launched in Thailand about 2 weeks ago.
        
         | atirip wrote:
         | I only buy from merchants that offer PayPal (there are few I
         | trust by card, like Amazon). And the reason is that whatever it
         | happens, I can always get my money back with PayPal. It
         | happened 3 times in last 5 years that seller took the money and
         | never shipped anything. I got all them resolved very quickly.
        
           | egorfine wrote:
           | It's true. Indeed you can get your money back with PayPal.
           | 
           | It took my company three years of litigations and finally
           | PayPal did in fact return our money.
        
           | croes wrote:
           | That's BS. Had a seller screwing me over who "sold" me a VR
           | headset.
           | 
           | He gave me a UPS tracking number which belonged to a package
           | that was delivered to another city, another person, was part
           | 1 of a 3 package delivery and weighted 28kg, pretty heavy
           | weight headset. The only match was the zip code everything
           | else had nothing to do with me.
           | 
           | So I complained to Paypal, gave them all the data that showed
           | that the tracking number wasn't from the right package and
           | still PayPal let the seller keep the money.
        
             | solarkraft wrote:
             | This is a relatively old trick at this point, so it's crazy
             | that it still works. Effectively makes their protections
             | useless.
        
             | pbhjpbhj wrote:
             | Aside: Where do you live that has a postal service where
             | zip codes match in different cities? Sounds like someone
             | misunderstood the point of a postal [zip] code. Or, did I
             | misunderstand?
        
               | Tangurena2 wrote:
               | As a rule of thumb, sure, you can presume that zip codes
               | follow political boundaries (city, county or state). The
               | vast majority of times, that's the case.
               | 
               | However, if you do a lot of mailing, you'll discover some
               | zip codes that cross state lines (because some remote
               | area is actually served by a post office across the state
               | line).
               | 
               | Or some area where several towns & cities map to a single
               | "preferred" name that the USPS uses (example: Centennial,
               | CO).
               | 
               | Zip codes are for the convenience of USPS and to make
               | their life easier. The edge cases are very fuzzy &
               | fractal.
        
               | nulbyte wrote:
               | This is more common than you would think in the U.S. ZIP
               | codes don't always follow geopolitical boundaries. There
               | are two cities in 57717. Some ZIP codes even cross state
               | boundaries; USPS won't state it when you look up ZIP
               | 42223 in their web tool, but part of it covers Tennessee.
               | For example, the Pratt Museum is in Fort Campbell TN but
               | has a Fort Campbell KY mailing address.
        
               | croes wrote:
               | It's more one of the villages surrounding a small town.
               | They all share the same zip code but are 10km apart.
               | 
               | We have even cities that share a zip code but are in
               | different federal states.
        
           | LoganDark wrote:
           | If you live in the US, you could use Privacy for this
           | (privacy.com). Not only do they allow you to create a
           | separate card for each merchant, pause/unpause/close/set
           | spend limits and so on, but their support is so nice that
           | half the time they'll just give you credit instead of making
           | you bother with a proper chargeback. And you can do that over
           | _email_.
           | 
           | Works even with merchants that don't support PayPal. Everyone
           | supports good old card numbers.
        
             | astura wrote:
             | Can only load privacy.com with a bank account last I
             | checked, I prefer to use a credit card.
        
               | LoganDark wrote:
               | If you contact their support over email they'll enable
               | the option for you to use a card as your funding source.
               | But IIRC you have to connect a bank account first with
               | more than $50 in it and then you can switch to the card.
               | 
               | Source: I use a card as my funding source.
        
           | cute_boi wrote:
           | Well, we can use credit card charge back for such purpose?
        
             | lmm wrote:
             | You can, but you probably have to call up your bank during
             | business hours, wait on hold for a while, and then get
             | given the runaround for a while. PayPal you just push a
             | button and it's done.
        
               | ripe wrote:
               | My Bank of America credit card lets me dispute charges
               | online, with a simple series of web forms. Very
               | convenient.
        
             | switch007 wrote:
             | In the UK my experience with chargebacks is that they're
             | very biased towards the company. It's a drawn-out process
             | during which you get harassed by the company's anti-
             | chargeback team in to accepting an ex gratia payment etc.
             | you have to supply lots of evidence and when the company
             | provides some poor quality evidence the bank goes "oh well
             | that's decided then" as if responding was sufficient.
        
               | dazc wrote:
               | This is true, you have to very persistent with the
               | chargeback route, sometimes only a threat of legal action
               | against the bank will move things forward.
        
         | pauljurczak wrote:
         | One of my credit cards had a 7% cash back promotion last
         | quarter, if used through PayPal. I saved a couple of bucks.
        
         | urbandw311er wrote:
         | My co published an App in Germany as recently as 2 years ago
         | and PayPal support was almost unavoidable. It turns out that
         | penetration of credit and debit cards in Germany is
         | significantly behind other parts of the EU and many of them
         | habitually use PayPal for e-commerce payments.
        
           | lytefm wrote:
           | > It turns out that penetration of credit and debit cards in
           | Germany is significantly behind other parts of the EU.
           | 
           | Yep. Therefore, we also use PayPal a lot to transfer money to
           | a friend when we're at some place that is cash only and
           | someone doesn't have cash on them. No need to type an IBAN
           | and wait for a day.
           | 
           | Also, it's a great backup solution for online purchases if I
           | don't want to share my credit card details or things don't
           | work. For example, many vendors borked the 3d visa
           | verification process so PayPal often was the only realistic
           | option.
        
             | ce4 wrote:
             | > IBAN and wait for a day.
             | 
             | The delay can be skipped in many cases via the IBAN instant
             | payment option. Requires both banks to be participating in
             | the program and trust each other (the delay will happen if
             | additional checks are needed, for example if the transction
             | gets flagged for manual inspection, eg if you write "funny"
             | purpose text, etc)
        
               | Scharkenberg wrote:
               | AFAIK banks here charge extra for that.
        
               | solarkraft wrote:
               | Where's here? Haven't seen this in Germany.
        
               | licebmi__at__ wrote:
               | Really, my only banking experience here in germany is
               | with n26 and since they offer it free, I thought that was
               | the norm.
        
               | scrollaway wrote:
               | Use Wise (https://wise.com). In Germany especially N26 is
               | also popular but IMO they went downhill quite a bit as
               | soon as they realized that being a neobank is a losing
               | venture.
               | 
               | Source: I work in finance.
        
               | jaclaz wrote:
               | I don't know, but I checked a few of these "neobanks" (or
               | whatever they are) available in Italy and they seem more
               | or less to have in common 3 things:
               | 
               | 1) they offer services for free or for a low cost
               | (compared to "normal" banks)
               | 
               | 2) when these services work, they do work
               | 
               | 3) when - for whatever reasons - these services do not
               | work their assistance/support is either not-existing or
               | unreachable, and when (if) you manage to contact them
               | they provide no solutions/fixes and more likely than not
               | you end up with your account frozen or closed (with no
               | actual idea of the reasons why it was frozen/closed)
               | 
               | Surely there must be something (in EU) that complicates
               | matters (anti-money laundering Laws/limits to
               | transfers/National and EU Authorities/whatever) but right
               | now it seems to me like none of them is actually reliable
               | (if it is used as secundary or tertiary card/means of
               | payment they are fine but I wouldn't trust any of them as
               | "primary".
               | 
               | BTW - just for the record - right now N26 has been
               | ordered to suspend making new accounts in Italy by the
               | Bank of Italy (since March 2022) assertedly due to not
               | full compliance with anti-money laundering checks:
               | 
               | https://n26.com/en-it/restrictions-on-new-n26-customers
        
       | mrspencehimself wrote:
       | Honestly, fantastic writing style lol... made reading a legal
       | case about arbitration clauses a _riveting_ read!
        
       | wdb wrote:
       | Yes, I also won my case against Paypal after a topic from a
       | person on this site. I was able to get my money back from Paypal
       | that they froze before the start of the pandemic and it appears
       | they might be forced to pay me interest over it too
        
       | CaliforniaKarl wrote:
       | First off, congratulations!
       | 
       | Second, I wish there was more followup from "My account got
       | limited/blocked, and I need help." HN posts of that nature--
       | assuming they reach the front page--typically get resolution in
       | enough time that the person with the issue posts a followup, but
       | I don't think that's the norm.
        
         | Infrid wrote:
         | Sure, but not without blaming the victim first. There are
         | countless threads where the victim is accused to be wrong.
        
           | robertlagrant wrote:
           | It's possible they are wrong. Assuming they are a victim
           | isn't right. Questions to establish that aren't accusations.
        
       | walrus01 wrote:
       | The important thing for Americans to understand is that Paypal is
       | _not a bank_.
       | 
       | You can have an "account" and hold money in it and it may
       | function similar to one, but it has none of the federally
       | mandated legal protections of being a bank.
       | 
       | Some much more recent Fintech startups such as Chime are legally
       | underpinned by something that is an FDIC regulated bank.
        
         | creeble wrote:
         | Indeed, it's the magic that made PayPal what it is today.
         | 
         | Back when it was x.com, they were trying to figure out how to
         | avoid being a bank, and they did it with something that
         | violated credit card merchant agreements: by crediting accounts
         | without correlated purchases (you can still do this today,
         | depending on your card processor I think).
         | 
         | That got noticed, so they just started holding the money
         | instead. I never figured out how a company that holds your cash
         | with exclusive rights to do anything they want with it has
         | avoided banking regulation.
        
       | mro_name wrote:
       | how would one do that from within the EU? Is it still sending a
       | certified letter to Omaha?
        
         | jeroenhd wrote:
         | The EU PayPal entity seems to be PayPal (Europe) S.a.r.l. et
         | Cie, S.C.A. Attention: Legal Department, 22-24 Boulevard Royal,
         | L-2449 Luxembourg.
         | 
         | Legal claims fall under the Luxembourgish laws. I'm not seeing
         | any language in the Dutch terms of service that mention any
         | arbitrage.
         | 
         | Another thing to note is that the European branch of PayPal
         | actually has a banking license. The Dutch national bank lists
         | the permits (though the registration was done in Luxembourg,
         | obviously): https://www.dnb.nl/en/public-register/information-
         | detail/?re...
         | 
         | It looks like the 2007 basic banking license was extended
         | around 2018.
        
         | sofixa wrote:
         | PayPal probably have a legal entity in the EU, and different
         | terms of service/privacy policy (to reflect EU regulations like
         | GDPR), so probably not. You're free to read the double digits
         | terms of service you agreed to to check the exact process :p
        
           | throw_m239339 wrote:
           | There was an article posed on HN not long ago (I am unable to
           | find the link), where some business tried to sue Paypal for
           | stealing them money (yes literally) and Paypal were giving
           | them the run around claiming that this or that jurisdiction
           | had no authority to sue them, maybe somebody can find the
           | link, basically paypal claimed they couldn't be sued in any
           | country.
           | 
           | In the EU paypal is deemed a bank I believe thus must abide
           | by the same rules as regular ones. That's not the case in US.
        
       | ryan-c wrote:
        
         | wooque wrote:
        
           | MerelyMortal wrote:
           | People probably don't like it being called a mental illness.
           | 
           | It's not a good idea to generalize a whole group of people
           | when that only applies to a very small percentage, while the
           | rest make the decision because they've been led to believe
           | they should feel that way by no fault of their own.
        
         | bbarnett wrote:
         | There's probably a lot of political stuff I am unaware of here,
         | but a "sex realist" immediately made me understand what Colin's
         | views probably area.
         | 
         | I don't get the "legitimatize" bit. If I acknowledge that some
         | people believe the Earth is flat, and call them flat Earthers,
         | how does this make their position legitimate?
         | 
         | Is the thought process here to pretend such people do not
         | exist? I don't grok.
        
           | blep_ wrote:
           | "Realist" is a bit non-neutral in the attitude it expresses
           | toward the view. Compare it to "planet shape realist" and
           | it'll be more obvious.
        
           | gwd wrote:
           | "Flat earther" is an accurate representation of their
           | beliefs; it doesn't say whether those beliefs reflect reality
           | or not. "Sex realist", however, implies that this Colin
           | person's beliefs correspond to reality, while his opponent's
           | beliefs do not. Imagine if flat earthers started going around
           | calling themselves "geological realists" -- anyone who then
           | used that term would pretty clearly identify themselves as
           | aligned with them.
           | 
           |  _Everyone_ on both sides of this debate would claim to be a
           | "sex realist". I'm not at all familiar with Colin's views,
           | but "trans denier" or "biological determinist" might be more
           | neutral terms.
        
             | drstewart wrote:
             | Ah yes, "realist" is loaded but "denier" is neutral.
             | 
             | So can we neutrally consider TRAs to be "biological
             | denialists"?
        
               | gwd wrote:
               | OK, I agree that "denier" is probably not neutral. I was
               | more focused on explaining why "realist" wasn't neutral,
               | than actually coming up with a better option
               | (particularly as I don't actually know anything about
               | this Colin person we're talking about).
        
             | bbarnett wrote:
             | I guess I get you, but, it don't see the point of even
             | bringing it up. Or caring.
             | 
             | Why?
             | 
             | Because worrying, caring about this is the ultimate red
             | herring.
             | 
             | Imagine there are two sides. One which believes all blue
             | people should be exiled, another which is opposed...
             | including the blue people.
             | 
             | Now, to add to this frey, people start shouting at the name
             | the other group calls themselves?!
             | 
             | I mean really, it's like caring that someone is putting too
             | much salt on a sick of salted butter.
             | 
             | How about we argue about the salted butter itself?!
             | 
             | Worse, every erg of energy complaining about the name, is a
             | wasted breath to fight the real issue. And even worse, the
             | other side chose the name, likes it, so what's the point.
             | 
             | People will always think of them by this name. Always.
        
         | DoctorNick wrote:
         | Well, good to know. I was about to forward this.
        
           | MerelyMortal wrote:
           | It sounds like you have the same intentions as PayPal then:
           | PayPal doesn't want to do business with them because of their
           | personal views, and you don't want to forward their story
           | that you implied you found worth sharing, because of their
           | personal views.
        
             | DoctorNick wrote:
             | Yes. The key difference is that I am not a fucking payment
             | monopoly, jackass.
        
         | andreareina wrote:
         | Different Colin Wright as the commenter here.
        
         | kybernetyk wrote:
         | Very off topic and political. If I wanted to read that kind of
         | comment I'd go to Reddit.
        
         | tyho wrote:
         | Does this have any relevance at all to the PayPal article or
         | are you just trying to ensure that people who disagree with you
         | on certain topics are shunned from society?
        
         | mihaaly wrote:
         | Independent from who is thinking what I believe it is nowhere
         | near the PayPal's business to decide about the acceptable
         | social behaviour when it is not sanctioned by law.
         | 
         | But when an act violates a law they are mandated to report to
         | authorities and inform the affected parties about it, about the
         | nature of violation they discovered.
         | 
         | Based on what I seen here (unluckily cannot read the article in
         | full, I do not want to register in yet another something for
         | one article), also based on personal experience with them, the
         | PayPal is a shady party here.
        
         | sverona wrote:
         | I will just point out that "sex realist" reads to me as a
         | dogwhistle constructed by analogy with "race realist" and take
         | my leave.
        
           | Cthulhu_ wrote:
           | Same as "gender critical", it's unsubtle dogwhistles in the
           | form of "we're only asking questions".
        
         | sendfoods wrote:
         | what makes sex-realism hateful?
        
           | Cthulhu_ wrote:
           | It erases everyone who does not consider themselves inside of
           | a binary, which is a lot of people. It excludes and erases
           | them, tells them they don't fit in and that they should just
           | conform (or they'll be made to).
        
             | MerelyMortal wrote:
             | "erases"?
        
         | googlryas wrote:
         | As someone who doesn't follow any of this, having just heard of
         | "sex realism", do trans people generally think they are a
         | different biological sex than what their DNA and gene
         | expression shows? I thought trans was about changing gender,
         | not changing sex.
        
           | ryan-c wrote:
           | > a different biological sex than what their DNA and gene
           | expression shows
           | 
           | Sex characteristics are expressed primarily via hormones.
           | That is why, for example, a person with an XY chromosome
           | karyotype and complete androgen insensitivity syndrome will
           | appear fully "female" externally.
           | 
           | Hormones are affected by DNA and genes, but can be overridden
           | to alter secondary sex characteristics. Ideally (in most
           | cases), this would be done pre-puberty, but even later in
           | life it is possible to induce a "second puberty" which
           | results in major changes. Further changes, including to
           | primary sex characteristics, can be achieved surgically.
           | 
           | These changes do not need to follow a standard "male" or
           | "female" template. Characteristics can be mixed, matched
           | and/or rejected. Current medical technology has limits, but
           | they are beyond what you might expect.
           | 
           | > I thought trans was about changing gender, not changing
           | sex.
           | 
           | This is a matter of perspective and how one defines things.
           | 
           | An alternative view is that it is about affecting external
           | change to match what the internal state was all along.
           | 
           | More poetically, one could describe it as "the realization
           | that one needn't continue wearing the disguise that society
           | seemed to demand".
           | 
           | Or, if one wants to be shitposty about coming out after
           | having established a career, "New Game+".
        
           | hairybobbins wrote:
           | This article, by Colin Wright, is a good introduction to the
           | 'sex realist' viewpoint, and the arguments it addresses:
           | https://www.realityslaststand.com/p/sex-is-not-a-spectrum
           | 
           | A good example of an opposing point of view to 'sex realism'
           | is this article (and one that's most often cited in online
           | discussions of this particular topic):
           | https://blogs.scientificamerican.com/voices/stop-using-
           | phony...
        
           | hvdijk wrote:
           | > I thought trans was about changing gender, not changing
           | sex.
           | 
           | Mostly true, but it's confusing. Historically, sex and gender
           | have been used interchangeably. That is slowly changing.
           | There are a lot of places that refer to "sex" where
           | "biological sex", as you put it, is not what is meant. See
           | e.g. how trans people can still get their "sex" updated on
           | documents that refer to sex and not gender, and how many
           | places described as single-sex are actually closer to single-
           | gender.
        
             | whoooooo123 wrote:
             | > Historically, sex and gender have been used
             | interchangeably.
             | 
             | This really isn't true. "Sex" was the only word anyone used
             | for most of history; the idea that there's a distinction
             | between "sex" and "gender" was invented by the sexologist
             | John Money in 1955.
             | 
             | https://en.wikipedia.org/wiki/Gender#History_of_the_concept
             | 
             | "Gender" was originally a term from linguistics that had
             | nothing to do with biological sex.
        
               | hvdijk wrote:
               | The Wikipedia article you link to also claims that the
               | 1882 Oxford Etymological Dictionary of the English
               | Language said that one meaning of gender was sex. Other
               | dictionaries from well before 1955 also support this. In
               | fact, the 1828 Webster's dictionary, available online,
               | specifically says the meaning of sex came first, the
               | meaning in grammar followed from that. The separation of
               | sex and gender is recent, you're right about that and
               | that's what I was saying too, but you're wrong that sex
               | was the only term used before that.
        
         | thagsimmons wrote:
         | Almost nobody who reads this but doesn't already know who Jesse
         | Singal is will bother to do the mountains of reading needed to
         | figure out the reality, so I feel that I need to provide a
         | counterpoint. I'm quite familiar with Singal, and my reading is
         | that he's judicious, fair, scrupulous, compassionate, but
         | willing to explore touchy issues in a way that triggers his
         | critics. We need more like him, and I encourage people who are
         | interested enough to take a look and come to their own
         | conclusions.
        
           | Cthulhu_ wrote:
           | I've taken a look, and I'm seeing a cisgendered man having
           | Opinions on transgender teenagers. I've seen enough.
        
       | intrasight wrote:
       | The article and comments here talk about "money in the account".
       | This confuses me as my use of Paypal is to send and receive
       | money. The money is in my bank account - a "burner" account as I
       | use it for Internet stuff and never have more cash there than is
       | necessary for whatever transaction I'm doing. I never thought of
       | Paypal as a bank where I can park funds.
        
       | photochemsyn wrote:
       | This piece demonstrates excellent writing skills - bits of humor
       | interspere information-dense sections on legalese, allowing the
       | reader to easily absorb the information.
       | 
       | As far as the byzantine arbitration process described here,
       | signed off on by the US Supreme Court and adopted across most of
       | the corporate world, with the obvious intent of making it hard
       | for ordinary citizens to sue corporations for damages, see this
       | quote:
       | 
       |  _" Control the coinage and the courts -- let the rabble have the
       | rest." Thus the Padishah Emperor advises you. And he tells you:
       | "If you want profits, you must rule." There is truth in these
       | words, but I ask myself: "Who are the rabble and who are the
       | ruled?"_
       | 
       | -Dune, by Frank Herbert
        
         | SilasX wrote:
         | Yes, I know, I really get amused by references to "I fought the
         | law and the law won", that takes real creativity to come up
         | with! Never would have seen the pattern if I got into a dispute
         | with a large corporation and then was victorious!
        
         | jibe wrote:
         | There should be real skepticism about arbitration in user
         | agreements, but didn't make it easier in this case? Only
         | someone rich or famous enough to entice a free lawyer could
         | afford to sue PayPal over a suspended account. But many many
         | more people could afford to try arbitration.
        
           | ufmace wrote:
           | That's what I'm thinking. Okay this was a little weird and
           | byzantine, but wouldn't it be like 1000x harder, more
           | expensive, and more byzantine to hire a lawyer, file an
           | actual lawsuit, and take it at least past the initial stages,
           | i.e. surviving a motion to dismiss?
        
           | photochemsyn wrote:
           | There are probably greater risks to a company if the case
           | goes to something like a jury trial. Here, they may have run
           | afoul of 'political discrimination' which some locales have
           | made illegal. For example, there was a 'refusal to provide
           | services to a Trump employee' case in New York:
           | 
           | > "Had the incident taken place in Washington, D.C., it would
           | have likely been illegal. The District of Columbia has an
           | anti-discrimination law covering political affiliation. In
           | Madison, Wisconsin, it most certainly would have been. The
           | city's broad non-discrimination clause defines political
           | beliefs and physical appearance in its law. Political views
           | can include 'opinions, manifested in speech or association,
           | concerning the social, economic, and governmental structure
           | of society and its institutions.' "
           | 
           | Hence a dedicated person could plausibly incorporate their
           | business in the District of Columbia, and then bring a
           | (potentially very expensive and public) lawsuit against
           | PayPal on the basis of political discrimination. Such
           | incidents might be relatively rare, but they could also have
           | major negative PR effects as well as the possibility of large
           | jury awards, outcomes that binding arbitration is designed to
           | avoid.
           | 
           | https://huckleberry.com/blog/right-to-refuse-service/
           | 
           | As far as where the line between 'respectable political
           | affiliation' and 'member of a violent organization' lies,
           | Irish history is worth looking at, i.e. Sinn Fein vs. the
           | IRA.
        
         | [deleted]
        
         | _nalply wrote:
         | Thanks. I got turned off by "one weird trick", but on your
         | recommendation I decided to read the whole thing anyway. It was
         | worth it.
        
       | gunapologist99 wrote:
       | > PAYPAL WILL COVER THE COST OF ARBITRATION: .. PayPal isn't
       | alone here as Etsy has basically the same provision, as does
       | Amazon Pay and many others.
       | 
       | > (Notably, neither Square nor Stripe offer to cover arbitration
       | costs, and _Stripe even requires the loser of the dispute to pay
       | the winner's entire legal expenses._
       | 
       | yikes.
        
       | einpoklum wrote:
       | In recent years, financial institutions - Paypal being one of
       | them - have had an increased tendency to deny service to clients
       | based on their having espousing unpopular views. Glenn Greenwald
       | has recently written on this matter:
       | 
       | https://greenwald.substack.com/p/the-consortium-imposing-the...
        
       | ryan-c wrote:
        
         | drstewart wrote:
         | Then don't read the article
        
         | hksoftware wrote:
         | Nice bait
        
         | thagsimmons wrote:
         | In the interest of fairness, here is Singal's response to that
         | page:
         | 
         | https://jessesingal.substack.com/p/glaad-took-false-previous...
         | 
         | For what it's worth, I'm 100% with Singal here.
        
           | Cthulhu_ wrote:
           | Has he ever said anything like "trans rights" though? Why is
           | a (seemingly) single, childless, straight and cis man
           | involving himself so much in trans teenagers? He's got an
           | Agenda and it isn't sitting right.
        
             | mustache_kimono wrote:
             | Because he's a journalist? "This smells funny. A science
             | reporter doing journalism on a controversial issue..."
        
             | kurisufag wrote:
             | >Why is a (seemingly) single, childless, straight and cis
             | man involving himself so much in trans teenagers?
             | 
             | I fail to see how this is on any level unusual.
             | 
             | The idea of a "teenager" only exists in the first place to
             | facilitate disconnected adults imposing ideas upon them for
             | their own good.
        
           | bb010g wrote:
           | Further in the interest of fairness, here's a response to
           | Singal in general, including his "When Children Say They're
           | Trans" story for the Atlantic that he defends there:
           | 
           | https://proteanmag.com/2022/04/22/singal-and-the-noise/
           | 
           | Singal defends conversion therapy and uses poor science to
           | defend his claims. I'm not sympathetic.
        
             | mustache_kimono wrote:
             | From the linked article:
             | 
             | > "Behind a veneer of empathy and concern, Singal has
             | supplied anti-trans narratives that the right has found
             | appealing."
             | 
             | As an occasional listener to Singal's very good podcast
             | (which covers mostly internet controversy), I have to say
             | -- Singal comes across as thoughtful and empathetic,
             | precisely because _he actually seems to be_ thoughtful and
             | empathetic.
             | 
             | So, briefly, a generally left-leaning, big city journalist
             | writes several thoughtful, empathetic takes on trans
             | children and gender dysmorphia that don't play into the
             | established lefty narrative, and, of course, it gets
             | treated as heretical. The problem is and was not that
             | Singal is a bigot, or that he's just plain wrong. The
             | greatest problem many have with Singal is that he is not
             | following a prescribed narrative.
             | 
             | These issues are now a matter of public concern whether we
             | like it or not. When politicians in my state are banning
             | gender affirming medical procedures for trans children, we
             | need more light not less, because (and this shouldn't be
             | hard to believe) the real problem actually is the (half
             | true) established narratives. Good journalism is good
             | because it can help us understand more than two sides of an
             | issue.
             | 
             | And when someone like Singal, who is obviously operating in
             | good faith, is treated like a pariah when they dare to say
             | something difficult and unpopular among their in-group, it
             | makes me dislike the partisans for this issue more and
             | trust them less.
             | 
             | > Singal defends conversion therapy and uses poor science
             | to defend his claims. I'm not sympathetic.
             | 
             | This really does drastically overstate even the linked
             | article's, not particularly thoughtful, case.
        
               | DanBC wrote:
               | > or that he's just plain wrong. The greatest problem
               | many have with Singal is that he is not following a
               | prescribed narrative.
               | 
               | No, it really is as simple as him being plain wrong.
        
               | a_shovel wrote:
               | Saying Singal "obviously" operates in good faith is an
               | exaggeration. Michael Hobbes on Twitter has a few threads
               | regarding Singal where he shows how Singal likes to move
               | the goalposts and accuse people of being "irresponsible"
               | for making straightforwardly true claims (even ones that
               | are supported by his own evidence). [ https://twitter.com
               | /search?q=from%3ARottenInDenmark%20jesse&... ]
        
               | mustache_kimono wrote:
               | We can go pretty deep in the weeds in a thread that is
               | AFAIK flagged and dead.
               | 
               | > Saying Singal "obviously" operates in good faith is an
               | exaggeration.
               | 
               | From what I've heard and read of Jesse's, he seems to
               | take great pains to be honest and fair. He seems _to me_
               | to obviously be operating in good faith. Or as I would
               | expect a curious, thoughtful journalist to act. But, yes,
               | you and others may come to other conclusions.
               | 
               | And, unfortunately, my experiences re: Hobbes's
               | journalism have not been as glowing. They've frankly been
               | disappointing. Hobbes seems to lack the very compassion
               | and empathy Singal seems to obviously have. Hobbes tends
               | to paint what seem _to me_ to be good-faith disagreements
               | as grand moral violations.
               | 
               | But I may need to see more and maybe I'm mistaken?
               | 
               | > Singal likes to move the goalposts and accuse people of
               | being "irresponsible" for making straightforwardly true
               | claims
               | 
               | I think you need to be more specific re: this claim.
               | Unsurprisingly, a link to all the subtweets someone has
               | made about Jesse Singal isn't very helpful.
        
               | a_shovel wrote:
               | The word "seems" is kinda the crux of the issue here.
               | Singal has the tone of a curious, thoughtful jouralist
               | who enters into research with no pre-established biases,
               | and Hobbes has the tone of a guy who gets into Twitter
               | arguments. The problem is that tone is not important,
               | what's _true_ is important. You can 't determinte the
               | truth just through the tone of the person communicating
               | with you. A tone of thoughtful neutrality doesn't make
               | something true, and a tone of belligerence doesn't
               | indicate a lie.
               | 
               | I discussed the example I was referencing in my response
               | to ggreer. Here's a link to the twitter thread, for
               | clarification: https://twitter.com/RottenInDenmark/status
               | /15820924737360076...
               | 
               | I'd like to see an example of what you mean regarding
               | Hobbes. I think that'd help me a lot to understand your
               | position.
        
               | mustache_kimono wrote:
               | Theres a lot to mine here, but I'm really not going to be
               | the one who gets in a tiff with you about this.
               | 
               | I think you need to step away from the keyboard, dude.
        
               | a_shovel wrote:
               | Okay, that's just rude.
        
               | ggreer wrote:
               | I'm pretty sure it's Hobbes who is acting in bad faith.
               | Most of his links are to things that don't support his
               | claims. For example, he'll claim that puberty blockers
               | are completely reversible, but link to an NHS site that
               | says some long term effects are unknown[1], and though
               | GIDS claims the physical effects are reversible, GIDS was
               | shut down due safety issues.[2]
               | 
               | Hobbes also accused Jesse of recruiting detransitioners
               | from a transphobic website[3][4], but the site in
               | question only allows females to join, so Jesse couldn't
               | have used that site to find the people he interviewed for
               | his article.
               | 
               | Lastly, Hobbes blocks his opponents, then screenshots
               | their tweets and argues against them. This makes it much
               | harder for his targets to respond to him and correct the
               | record. It really seems like he doesn't care about what's
               | true, just what he can get others to believe.
               | 
               | 1. https://twitter.com/RottenInDenmark/status/15820931910
               | 080921...
               | 
               | 2. https://web.archive.org/web/20220728150640/https://www
               | .theti...
               | 
               | 3. https://archive.ph/cl9U8
               | 
               | 4. https://kyschevers.medium.com/telling-the-whole-story-
               | a-clos...
        
               | DanBC wrote:
               | The unsafeness of the Tavistock clinic had nothing to do
               | with puberty blockers - Tavi didn't prescribe[1] any
               | puberty blockers to any child. And while the clinic
               | provided by Tavistock is closing there will be many other
               | clinics opening. Provision of gender affirming care to
               | children is being expanded.
               | 
               | [1] This is the big problem with threads like these. You
               | can just lie and no-one knows any different because
               | there's so much disinformation being spread. You
               | shouldn't spread disinformation, and you should feel bad
               | about doing so.
               | 
               | The fact that you don't understand the basics (that
               | Tavistock didn't do any prescribing) but you feel
               | confident enough to comment is _peak_ fucking HN. Bunch
               | of dunning kruger cunts.
        
               | a_shovel wrote:
               | Singal claimed that the NHS removed a claim from their
               | website that puberty blockers were reversible. Hobbes
               | showed a screenshot from the NHS website showing that the
               | claim was still there. Singal (and you) changed the topic
               | from whether the NHS made a claim, to whether there were
               | unknown long-term effects of puberty blockers. Hobbes is
               | obviously correct here.
               | 
               | GIDS is being replaced with multiple centers providing
               | similar services primarily due to issues with capacity,
               | extreme wait times, and overcentralization, based on
               | advice from the Cass Interim Report, which also noted
               | issues with inconsistent care. Other organizations,
               | including the Endocrine Society [0] and the APA [1], also
               | describe puberty blockers as reversible.
               | 
               | Your second paragraph doesn't seem to be true. "The site
               | in question" is 4thWaveNow, which is a blog; you don't
               | 'join' it like a forum. I think you've got it confused
               | with the dating website.
               | 
               | Your third paragraph is unsupported.
               | 
               | [0] https://www.endocrine.org/news-and-advocacy/news-
               | room/2021/e...
               | 
               | [1] https://www.psychiatry.org/File%20Library/About-
               | APA/Organiza...
        
             | thagsimmons wrote:
             | Obviously people need to make up their own mind, but I do
             | hope that they'd read what Singal actually writes and not
             | base their opinion on a mean-spirited, vengeful hit-piece
             | like this.
        
         | rippercushions wrote:
        
           | ryan-c wrote:
           | The author, in fact, brought it up. The fact that he works
           | with someone who has a problematic history is relevant to
           | contextualize.
        
           | hvdijk wrote:
           | It isn't guilt by association when the article directly uses
           | anti-trans rhetoric.
        
             | rs_rs_rs_rs_rs wrote:
        
         | hairybobbins wrote:
         | Why do you find this offensive?
         | 
         | Wright's key points regarding 'sex realism', as I understand
         | them, are that sex is not a spectrum (as many people are
         | claiming these days) but a male-female binary, and that sex is
         | still an important characteristic in many circumstances, such
         | that it cannot realistically be supplanted by 'gender identity'
         | or similar.
         | 
         | Seems like a reasonable viewpoint to me, and not one that would
         | generally be considered offensive for others to mention.
        
           | pjc50 wrote:
           | Intersex people are living proof that it's not _always_ a
           | binary.
        
             | leephillips wrote:
             | An "intersex" person (now usually described by doctors or
             | biologists as a person with a disorder of sexual
             | development, or DSD for short) is either male or female,
             | just like any other human being. So to use the rather silly
             | terminology under dispute, "binary". The "disorder" is a
             | non-typical development of sexual characteristics of the
             | person's sex: a disorder of male development in a male, or
             | of female development in a female. We can't even mention
             | the disorder without implicitly affirming the sex
             | categorization that it affects. The "binary" is part of the
             | definition of homo sapiens.
             | 
             | Every "intersex" person is either male or female. Many in
             | that community object to others describing them as some
             | kind of other sex and, especially, using their medical
             | condition as an ignorant cudgel to advance the "trans"
             | rights agenda.
        
               | dawnbreez wrote:
               | This sounds like you're conflating biological sex (i.e.,
               | having both breasts and a penis) with gender (i.e.,
               | person IDs as female). I understand why; they use almost
               | the same terms. However, it is important to note that, if
               | you are describing a person who was assigned female at
               | birth, and continues to identify as female, that's
               | entirely describing their _gender_ , not the state of
               | their biological sex characteristics.
               | 
               | In other words, if a person experiences DSD, but self-
               | identifies as male or female, what you are describing is
               | not proof that sex is a binary, but rather proof that a
               | person with DSD can experience gender dysphoria.
        
               | leephillips wrote:
               | I don't see where I've conflated anything, nor do I
               | understand your attempt to show where I have. "Biological
               | sex" is redundant; sex is a biological classification.
               | There isn't any other kind.
        
           | Cthulhu_ wrote:
           | It may SEEM like a reasonable viewpoint to you, but it's not
           | grounded in reality.
           | 
           | Saying sex is a binary is excluding anyone that doesn't fit
           | within that binary. And if that's something you can't
           | imagine, then it's not a subject you should have or voice an
           | opinion on.
        
             | implements wrote:
             | It's grounded in the reality 99.98% experience - that
             | individuals are biologically differentiated into the male
             | (inseminating) or female (gestating and nursing)
             | reproductive role.
             | 
             | Stress reproductive role there - as unique individuals they
             | have limitless other personal and social roles they can
             | fulfil, and to be honest I don't see these as naturally
             | gendered, nor feel it would be desirable for it to be so.
        
               | implements wrote:
               | Well, you could downvote - but, given as the first
               | paragraph seems to be biological fact, perhaps you could
               | instead mount a reasoned defence of gendered personal and
               | social roles, and why they should have primacy over sex
               | as defining components of the identities of "man" and
               | "woman".
               | 
               | As someone born in the 60s, a time when gendered roles
               | began to be considered limiting and harmful, I would
               | genuinely love to see a defence - at least one beyond "It
               | makes people with gender dysphoria happy" (which is a
               | good thing, but not obviously the right thing given the
               | opportunity for discrimination between genders and
               | expected conformity to normative gender stereotypes).
        
             | MerelyMortal wrote:
             | > if that's something you can't imagine, then it's not a
             | subject you should have or voice an opinion on.
             | 
             | That's a dangerous thought process. Silencing people who
             | don't understand things surely cannot be good as a whole.
        
           | hvdijk wrote:
           | A brand new account created just to post this. Nothing
           | suspicious about this at all.
        
             | richbell wrote:
             | > Nothing suspicious about this at all.
             | 
             | This type of low effort comment is generally frowned upon.
             | 
             | Perhaps they didn't feel comfortable discussion
             | controversial matters on their main account?
        
               | hvdijk wrote:
               | That explanation is directly ruled out by GP's comment:
               | the GP doesn't think this is controversial.
        
               | hairybobbins wrote:
               | I know it's a controversial topic. I'd rather it wasn't,
               | and that, given the wide-ranging impact on policy and
               | law, people could discuss this freely without e.g.
               | getting banned from online payment services and social
               | media sites, being doxxed by activists, and so on.
        
               | hvdijk wrote:
               | If you know it's controversial, we now know "not one that
               | would generally be considered offensive for others to
               | mention" was, at best, being disingenuous. Is there
               | anything else?
        
               | hairybobbins wrote:
               | I meant generally as in, most people, who don't take an
               | active interest in this topic.
               | 
               | I know it's controversial to those who do. But I think
               | that in itself is worth challenging.
               | 
               | I mean, in the comment at the top of this thread, we have
               | someone who became extremely offended at even the mere
               | mention of someone with an opposing viewpoint to their
               | own. In an article that isn't even about that topic. Does
               | that seem a reasonable reaction?
        
           | dawnbreez wrote:
           | The trick here is that we're looking at dogwhistles.
           | 
           | To someone outside the theater of culture-war this takes
           | place in, this looks like a series of perfectly ordinary
           | statements. Of _course_ sex is binary, and that statement
           | doesn 't sound like it conflicts with gender being a
           | spectrum, because sex and gender are obviously separate.
           | 
           | However, to someone who has lived within this theater of
           | culture-war--who have been dealing with this rhetoric _as
           | rhetoric_ , which is what it is--this is a red flag. "Sex is
           | binary" is the opening salvo in a common rhetorical strategy,
           | which goes "Sex is binary, you're either male or female" ->
           | "I'm just stating a fact, no need to be defensive" -> "See,
           | this is why I don't trust trans people" -> "This is why _you_
           | shouldn 't trust trans people, they contradict basic facts
           | like sex being binary". Notice the magic trick here--by
           | picking phrasing that's plausibly deniable, and then framing
           | any reaction to it as "disagreeing with Science", this guy
           | can make it _look_ like he 's disagreeing with trans people,
           | and make it _look_ like trans people are somehow in the wrong
           | for this, without ever actually having to stop and explain
           | why.
           | 
           | That's not even getting _into_ the fact that, frankly,  "sex
           | is binary" isn't actually correct. There are plenty of
           | examples of species that don't actually fit into a binary sex
           | model correctly--species which can reproduce both sexually
           | and asexually, species which can change sex in order to find
           | mates more reliably, and even cases where more than two sexes
           | can be observed (such as in bees, for whom "worker", "drone",
           | and "queen" all have different sexual characteristics). This
           | goes against what most of us were taught when we were young,
           | but that's part of the rational approach to the world:
           | sometimes the model that we were given when we were in
           | elementary school is wrong, and a newer model is a more
           | accurate description of what's going on.
           | 
           | And that's part of the goal, here. "Sex realism", here, has
           | nothing to do with reality, just as "religious
           | fundamentalism" rarely has anything to do with the
           | fundamentals of whatever religion is involved. Rather, "sex
           | realism" is a rhetorical strategy which uses the _aesthetics_
           | of skepticism to make one 's argument _seem_ sensible,
           | polite, and rational. It relies on the audience never
           | actually _questioning_ whether the  "sex realist" is
           | describing reality, or reading beyond the face value of what
           | they are saying.
           | 
           | The especially insidious part of this tactic is the way it
           | weaponizes the reactions of people who understand what the
           | dogwhistle means. People like me, who have spent hours upon
           | hours discussing these things, immediately recognize the
           | tactic at play--and more often than not, react loudly and
           | angrily. After all, I've seen this conversation play out over
           | and over, and _invariably_ the guy claiming to _just_ be a
           | sex realist turns out to be an asshole, just like how the
           | guys who claim to be  "race realists" inevitably start citing
           | things like the 13/50 argument (which is a whole other can of
           | bad-statistics worms). But that's part of the plan--when I or
           | someone like me says "What the fuck, get out" in response to
           | the initial statement, that's when the sex-realist turns to
           | the audience and says, "See how upset this person is over
           | these _definitely true things I just said_! Clearly, if they
           | 're losing their cool this badly, I must be right!" And this
           | _works_ , because it short-circuits past the part where the
           | sex-realist's argument is evaluated. By framing things in
           | this way, the sex-realist can convince members of the
           | audience to trust him _before evaluating his argument_ ,
           | which lets him avoid actual scrutiny of what he's claiming.
           | 
           | TLDR: Wright is framing a simplified, not-really-correct
           | statement as absolute truth, and then framing the people he
           | opposes as unreasonable and irrational, to take advantage of
           | the fact that human beings use trust to save processing power
           | and avoid having to actually evaluate arguments.
        
             | Vecr wrote:
             | I'm not sure why people talk about insects and goldfish and
             | things like that, when someone says "sex is binary" and
             | they are talking about humans, they mean "human sex is
             | binary". Anything that may or may not be true about other
             | species does not matter for the argument. I'll say "as a
             | general rule, human sex is binary" if you really want that
             | changed.
        
         | [deleted]
        
       | WaitWaitWha wrote:
       | I want to ditch PayPal.
       | 
       | My problem is that PayPal is the primary, and often only method
       | of payment accepted on online auction sites, specially person-to-
       | person of used electronics.
       | 
       | I buy electronics by the boat load (I think, never seen the boat)
       | to experiment with them. Most Asian or individual sellers will
       | accept just PayPal.
       | 
       | Yes, it is a monopoly in the niche field of online auctions.
        
         | intrasight wrote:
         | I accept that Paypal is part of my financial life. Therefore I
         | aim to manage the risks. I use a "burner" bank account to send
         | and receive funds. It's a bank account with a bank with whom I
         | do no other business.
        
       | tluyben2 wrote:
       | PayPal is such a weird company. I was a loyal customer for 20
       | years until I wanted to convert my account from business to
       | personal (I closed the business) and the site refused to do so.
       | after months of calls with support, it became clear that no one
       | was able to do this (something locked the flow and no one was
       | able to see what; I guess my account was so ancient, it has some
       | db flags no longer used but still checked by their backend?), so
       | I asked just to terminate my account. That also was not possible.
       | It took 6 months to figure out why; my company still existed they
       | said; it most certainly did not. It took 2 months to find out why
       | they thought that; apparently, somewhere in the past 20 years,
       | they searched for my company in the NL company register and
       | attached _the wrong company number_ to my account. So I told them
       | the real number and they said; now all is fine, we can even
       | convert it to personal. 1 hour later I received an email from
       | PayPal that I am permanently banned as I am trading with a
       | business account of which the company no longer exists... Well
       | done!
        
         | rutierut wrote:
         | This is so quintessentially Paypal, were they upfront about
         | their services, they'd put this testimonial on their home page.
        
         | londons_explore wrote:
         | To be honest I'm surprised they even tried as hard as they did.
         | Normally in my experience if you cost them more than about 30
         | minutes of staff time fixing any problem, they'll ban your
         | account just on the basis that you're costing them more in
         | customer service than the revenue you bring in.
        
           | tluyben2 wrote:
           | The Dutch support is really very good. Before they had local
           | support it was even worse. But the dutch support, as far as I
           | have used them (quite a lot from begin '20 to begin '22 as I
           | tried to convert my account), they were professional and
           | nice, but have very little power and need to talk to their US
           | counterparts all the time (which, I presume, is why the
           | weeks/months fly by over something I would assume is a
           | support-portal lookup).
           | 
           | Edit; I guess by having written this, if a PayPal manager
           | reads this, the Dutch support will get an 'urgent read now!'
           | email from their manager to not waste so much time on
           | customers...
        
             | hvdijk wrote:
             | I'm glad your experience was better than mine. I had to get
             | a lawyer involved after the Dutch support told me I would
             | be refunded if I returned an item, and then after I sent it
             | back, denied the refund.
        
               | tluyben2 wrote:
               | Well, my story didn't end well, but at least they were
               | nice and courteous. Maybe I just got lucky there but my
               | experience with US support was random phone hang ups,
               | infinite queues to 'I will just fetch this info, moment
               | sir', people being short, blaming me, barking insults
               | etc.
               | 
               | I guess you found out as well, like me, the US has the
               | last say in any matter and they don't really listen to
               | their overseas colleagues if their flagging algo/AI says
               | 'nope'.
               | 
               | Did the lawyer work? If it did, I am happy that at least
               | it seems possible to go against them. I will never touch
               | them again though.
        
               | hvdijk wrote:
               | The lawyer did work, thankfully.
        
           | YetAnotherNick wrote:
           | Not if you want to get banned lol.
        
         | jwrallie wrote:
         | I've contacted one time PayPal Japan to transfer money to a
         | personal account from PayPal Brazil because it gave me some
         | error. They told me I should contact PayPal Brazil because the
         | recipient account was not verified. On PayPal Brazil, they told
         | me that I could only transfer personal money through Xoom,
         | which is another service from PayPal. But when I tried, Xoom
         | doesn't work with Japan. After I asked PayPal Japan again, they
         | confirmed only business accounts can receive money in Brazil.
         | It took around 3 weeks going back and forth until they could
         | give me a clear statement saying that what I tried to do was
         | impossible. I wondered why the interface was allowing me to
         | chose this kind of transfer in the first place.
        
           | sidewndr46 wrote:
           | So it's a payment service that can't transfer money between
           | accounts?
        
             | pelasaco wrote:
             | Probably because he is/was Dekasegi
             | https://en.wikipedia.org/wiki/Dekasegi and there are some
             | specific rules to move their money back to Brazil
        
         | duxup wrote:
         | Brazil (1985 film) was not supposed to be an instruction
         | manual!
         | 
         | The scale of these absurdities is just wild. Years ago I signed
         | up for a domain for my blogger.com blog. At some point google
         | decided to transfer the management of that domain to google
         | workspaces ... I don't know how or why but they did. So when it
         | expired I was told to login to google workspaces, but I don't
         | have a google workspaces account at the email they kept
         | emailing me at ... and their emails never told me what email to
         | login with.
         | 
         | To get help on the website I was told to contact my google
         | workspaces administrator ... but not who that is.
         | 
         | I figured out who the domain registrar was and told them my
         | story and they helped me get a hold of the domain. Kudos to
         | them to having a very fast and effective support team.
         | 
         | Now even more years later I get more emails from google
         | workspaces that my account is expiring and sorta implying some
         | consequences (but not actually saying) ... not that I can do
         | anything about it.
         | 
         | At this point I have it in the back of my mind that any given
         | day google could find this weird situation, assume malice, and
         | ban me... a situation that 1. I didn't make happen. 2. I can't
         | even fix. 3. I don't even know how it happened / what the
         | problem is / google won't really tell me.
        
           | simiones wrote:
           | I think Kafka's The Trial is an even better fit - in Brazil,
           | you could at least see some of the machinations unfolding -
           | in The Trial, like in reality, you only hit a wall of the
           | bureaucrats telling you that your case is being studied with
           | no way of knowing when or if you will ever get anything more.
        
             | gw98 wrote:
             | This sounds like AWS support on a bad week.
        
           | galangalalgol wrote:
           | Are there options for small business payment processing that
           | don't invite comparisons to dystopias? I think crowdsourced
           | patronage is a great model for society to fund creative works
           | now that copyright regulations have largely been captured,
           | but with Patreon ignoring security, and paypal being this
           | disfuncional... Is there a safe way to accept something like
           | vinmo for micropayments?
        
             | bragr wrote:
             | Paypal owns venmo
        
           | pelasaco wrote:
           | by the way https://www.youtube.com/watch?v=X27Sw7r6gB8 (DEF
           | CON 30 - Paul Roberts - Brazil Redux - Short Circuiting Tech-
           | Enabled Dystopia Right to Repair)
        
         | samstave wrote:
         | They are not a "weird" company -- they are a piece-of-shit
         | company
        
           | throw_m239339 wrote:
           | Exactly, they have a monopoly and abuse it in the worst
           | possible way. I'm glad someone sued them and won, his
           | politics don't matter to me.
        
             | criddell wrote:
             | What do they have a monopoly in? I've only used them as a
             | consumer to pay for things and they are usually one of
             | several options I have.
        
             | friend_and_foe wrote:
             | What monopoly? I've literally never used PayPal. I did use
             | Venmo for a while til they said they were closing my
             | account unless I provide them with information I already
             | provided them with, I decided that I'd let them close it
             | and now they won't stop offering me $10.
        
             | [deleted]
        
         | carapace wrote:
         | Paypal owes me $200.
         | 
         | They locked an account and wouldn't unlock it.
         | 
         | Years later I get a letter from the State Comptroller about how
         | they are about to receive my balance ($200) from PayPal because
         | they (PayPal) haven't been able to contact me (Don't they have
         | my email address?) There's a number to call, I call it, the
         | PayPal employee says "How do you want your money, check or in
         | your PayPal account?" I choose check, of course, because the
         | account is locked.
         | 
         | And that's the last I ever heard of it. No check. No new letter
         | from the comptroller. PayPal must have kept it. They found a
         | loophole in the system.
         | 
         | It's literally not worth my time to pursue it, so instead I
         | just mention this story in public from time to time.
         | 
         | https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...
        
         | rippercushions wrote:
         | I lost access to a PayPal account I had used for years, because
         | one day they decided they _needed_ to know the CVV of a long-
         | expired credit card, and refused to let me log in without it.
         | 
         | Surprisingly, customer support was very helpful and let me
         | transfer out the (minimal) balance in the account to another,
         | completely unconnected PayPal business account I happened to
         | have. Which is even more disconcerting, because it meant they
         | were sufficiently convinced about my identity to let me
         | transfer money out, but not enough to let me login in. Insane.
         | 
         | I'm still (very, very occasionally) using that business account
         | today, even though the underlying business also ceased to exist
         | years ago. I wonder when the banhammer will drop?
        
           | mihaaly wrote:
           | I closed my account when they discovered suspicious activity
           | in my account, at least claimed so but apart from locking me
           | out until I prove I am me with photo ID copy and independent
           | sources about my address (bank statement, utility bill, ...),
           | basically collecting more data on me, they did not make any
           | steps tracking down this suspicious activity, not even
           | explaining what it was, they did not report it to the
           | authorities! It was complete unresponsiveness when I asked
           | for details on the event, asking about reference to the case
           | at the authorities, told them that I will report it myself to
           | the authorities (someone doing something to my money!!) and
           | need some info, nothing, complete silence!
           | 
           | My conclusion that they simply lied to my face!
           | 
           | I was around the time when PayPal got some bank like
           | regulatory status in Ireland and might have needed some more
           | data so they forced me to provide through a bullst claim. At
           | least this is the only scenario I find feasible. I had very
           | little money there, after gaining access again (giving them a
           | lot of data on me) there was no sign of any activity there
           | that not belonged to me, nothing.
           | 
           | I decided that their practices are shady and I will never
           | ever trust them!
           | 
           | (I did not report it eventually to the authorities, even the
           | preparation for it took time with little supporting material,
           | and I already had an unrelated matter to tackle, it was
           | simpler leaving them and spread their reputation. PayPal
           | definitely did not bother reporting it as I was never
           | approached or questioned about the suspicious activity in my
           | account ever. It was about 10 years ago btw.)
        
             | tinus_hn wrote:
             | Same happened to me. Did they keep sending emails you need
             | to agree to their new terms of service and to refuse you
             | need to agree to their new terms?
        
             | The_SamminAter wrote:
             | Same here, someone tried to transfer money to me and PayPal
             | decided that they didn't like that, and that they wanted my
             | ID. Then, they wouldn't let me close my account, and when I
             | finally provided some sort of ID they claimed that my name
             | is wrong and as such can't do anything until I provide more
             | ID with an account name change request. All of which
             | apparently makes the account impossible to close. Or so I
             | presume, having talked with support four separate times,
             | receiving completely different reasons/answers, and then
             | finally saying that they'll force-close my account, which
             | they never did.
             | 
             | Now when I do absolutely need to use PayPal, I use my card
             | on a friend's account (with their permission).
        
             | tluyben2 wrote:
             | This is normal for almost all (all?) large corps; they
             | don't have to tell you why the account was
             | terminated/blocked so it could be anything; something you
             | said online (about them / founders etc), something you paid
             | they don't agree with, just ROI vs TCO for your spending
             | habits etc etc. They don't have to tell you and 'suspicious
             | activities' is an easy one: adsense/adwords uses it as
             | well. They use 'if we would tell you what it is exactly and
             | how we measure it, it will allow evil actors to use that
             | against us'.
        
             | lozenge wrote:
             | It's actually illegal to tell clients when a Suspicious
             | Activity Report is filed. It's quite possible they filed
             | one. It wouldn't necessarily trigger any investigation but
             | it would be kept on file.
        
           | wsc981 wrote:
           | _> I lost access to a PayPal account I had used for years,
           | because one day they decided they needed to know the CVV of a
           | long-expired credit card, and refused to let me log in
           | without it._
           | 
           | LOL, I kinda had the same issue, but I had to remember the
           | last 4 numbers of some old credit card. Couldn't find it in
           | any email, so yeah ... couldn't use my Paypal anymore.
        
             | rippercushions wrote:
             | This was a while ago, so maybe it was the four digits and
             | not the CVV for me as we? Not sure, but I do recall that
             | the card was waaaaay expired (as in, a decade ago) and it
             | took me a while to figure out what card they were even
             | referring to.
        
           | xnorswap wrote:
           | Transferring money out is far lower risk than unauthorised
           | account access.
           | 
           | If they transfer money out and it turns out it was fraud they
           | can easily compensate the original account holder by putting
           | the money back in their account and there's little harm done,
           | especially if the sums are small.
           | 
           | If they give unauthorised account access then there's far
           | greater harm including risk they'll get penalised by
           | regulators over data security as well as the damage being
           | potentially hard to undo if further changes are made to the
           | account.
        
             | P5fRxh5kUvp2th wrote:
             | The point is that requiring cvv for a login is stupid, not
             | that the risk levels are different.
             | 
             | Does it become acceptable to require the blood of my first-
             | born because the risk levels are different?
             | 
             | Of course not. They're not even allowed to store that in
             | the US (PCI-DSS), so the other poster must not be in the
             | US.
        
               | ballenf wrote:
               | They probably couldn't see the CVV but were going to run
               | the card and see if it verified.
        
               | P5fRxh5kUvp2th wrote:
               | fair enough
        
               | jefftk wrote:
               | Your GP had "it meant they were sufficiently convinced
               | about my identity to let me transfer money out, but not
               | enough to let me login in. Insane", and your parent is
               | explaining why that's a non-insane thing.
        
               | rippercushions wrote:
               | GP here. I found every part of the process insane. To
               | enumerate:
               | 
               | 1) getting locked out for not having the CVV of some
               | random card that expired a decade earlier
               | 
               | 2) being allowed to transfer money out, but not to login
               | into the account
               | 
               | 3) being allowed to keep my second account, even though
               | they don't trust me enough to give me access to the first
               | 
               | None of these make sense individually, and they make even
               | less sense as a whole.
        
             | markwkw wrote:
             | In a large corporation, different precesses can be handled
             | and developed by separate teams often working in silos.
             | 
             | After many years, there may not be a force to assure these
             | processes are consistent, have rules that make sense in
             | relation to one a other. I think the answer may just be
             | it's "dumb" because no one cares or has the power or will
             | to look at things holistically.
        
             | adolph wrote:
             | > If they transfer money out and it turns out it was fraud
             | they can easily compensate the original account holder by
             | putting the money back in their account and there's little
             | harm done, especially if the sums are small.
             | 
             |  _But, once he 'd learned that all of the other 1/2 cents
             | are left floating around inside the megacorporation's
             | database, Gorman hacked into the company's computer system
             | and funneled them all into his next check, accruing the
             | amount of $85,789.90, (a crime that would be later be known
             | in slang as "salami slicing")._
             | 
             | https://superman.fandom.com/wiki/Gus_Gorman
        
           | tluyben2 wrote:
           | Maybe for your account they registered the wrong number as
           | well?
           | 
           | I could've gone on using it if I hadn't told them. But in NL
           | this is an issue (hence I tried so hard); bank accounts to
           | companies need to be closed asap when the company gets closed
           | and you definitely cannot pay or receive money with them as
           | that will anger the tax office.
        
             | jeromegv wrote:
             | But PayPal is not a bank or registered as a bank, so would
             | that matter?
        
               | Tijdreiziger wrote:
               | They certainly are. From their NL terms and conditions
               | [1]:
               | 
               | > Who provides the Service?
               | 
               | > The Service is provided by PayPal (Europe) S.a r.l.et
               | Cie, S.C.A. (R.C.S. Luxembourg B 118 349) ("PayPal") to
               | registered users in the European Economic Area. For
               | details on how to reach PayPal, please refer to this page
               | on Customer Service, or in an emergency, see "What to do"
               | below.
               | 
               | > PayPal is duly licensed in Luxembourg as a bank (or
               | "credit institution" in legal terms). We are under the
               | prudential supervision of the Luxembourg financial
               | regulatory authority, the Commission de Surveillance du
               | Secteur Financier or CSSF. The CSSF maintains a register
               | of the organisations that it regulates at https://supervi
               | sedentities.apps.cssf.lu/index.html?language=.... PayPal
               | is number B00000351 on the register, but you can also
               | look us up on the register by our name.
               | 
               | [1] https://www.paypal.com/nl/webapps/mpp/ua/servicedescr
               | iption-...
        
           | missedthecue wrote:
           | Does "very very occasionally" mean you use it frequently or
           | infrequently?
        
             | kingofpandora wrote:
             | It means infrequently.
        
             | [deleted]
        
         | Havoc wrote:
         | Same for transferring accounts to a different country. Can't be
         | done according to their useless help line. Has to be closed and
         | reopened under a different email addr according to them
        
         | TrevorJ wrote:
         | I could be wrong, but isn't it flat-out illegal for a company
         | to refuse to remove/delete your account on your request? I'm
         | pretty sure GDPR, at least, requires this explicitly.
        
         | kaetemi wrote:
         | I have a business account that now has a whole series of
         | notification boxes, some empty, one saying the account is
         | permanently closed, and one saying I need to update KYC to
         | restore the account.
         | 
         | Filling in the KYC sometimes restores it, but then it gets
         | locked again because the KYC changes account details, which
         | triggers the KYC process and reverts the changes.
        
         | FerociousTimes wrote:
         | > 1 hour later I received an email from PayPal that I am
         | permanently banned as I am trading with a business account of
         | which the company no longer exists
         | 
         | I hate that I have to do this and to be viewed as defending a
         | vile organization like PayPal but this specific incident here
         | could be the result of another department/silo
         | (compliance/anti-fraud?) within the corporation issuing an
         | immediate ban for your account to avoid or limit any regulatory
         | burden.
        
           | joebob42 wrote:
           | It honestly doesn't really matter. That's a plausible
           | explanation, but the customer shouldn't have to care / make
           | special allowances because this is a big company with lots of
           | people. It either does good things or it doesn't, and in this
           | case it didn't.
        
           | pasc1878 wrote:
           | Yes in general
           | 
           | But in this case they knew it was a special case and should
           | have informed the other parts of PayPal so this would not
           | happen.
           | 
           | So this is not a good defense
        
             | FerociousTimes wrote:
             | I am not defending them at all, their total disregard for
             | their customers, and lack of courtesy make them in my book
             | one of the most awful companies to work with or patronize,
             | but usually organizations of this gigantic scale are
             | compartmentalized, and work in silos, and thus you have to
             | figure it out yourself, or through an insider, how to
             | navigate the bureaucratic maze, and accomplish the task at
             | hand and not be disheartened with the initial frustrating
             | response that you might get from the first line of contact
             | with them.
        
         | Tozen wrote:
         | > PayPal is such a weird company...
         | 
         | I disagree. ETSY and eBay appear just as weird, crazy, and up
         | to various odd machinations. The Internet is littered with
         | tales of people completely baffled and perplexed at having
         | their accounts suspended without explanation, then getting the
         | runaround or cold shoulder from customer service.
         | 
         | There is also speculation about some type of secretive
         | blacklist that is floating around and used by various companies
         | for preemptive actions.
        
         | the_other wrote:
         | This story has pushed me over the line, finally triggering me
         | to close my PayPal account. I can't describe the sum total of
         | stimuli that brought me here, it's a gestalt, a gut feeling.
         | 
         | Thanks. I feel lighter.
        
           | rjh29 wrote:
           | PayPal is excellent for buyers, horrible for sellers. Just
           | don't keep any money in it and don't let them convert
           | currency for you.
        
             | IG_Semmelweiss wrote:
             | But not keeping money on them is NOT enough as a seller to
             | extricate yourself from that morass.
             | 
             | They will find subtle ways to force-link your real bank
             | account to paypal, and then its game over. They have the
             | keys to the kingdom.
             | 
             | One day you will get some random charge on your account
             | that keeps growing and growing and you don't recognize the
             | transaction at all, but you can't do anything because they
             | can pay themselves from your linked bank account.
             | 
             | I advise all businesses that use paypal that at worst case,
             | link a completely unrelated bank institution to paypal, and
             | then keep this secondary bank to low funds as often as
             | possible.
             | 
             | Otherwise, you will never know when paypal may poison the
             | well and your physical bank business operating account is
             | suddenly unavailable!
        
               | rjh29 wrote:
               | Definitely. My second sentence was directed at buyers.
        
             | dustymcp wrote:
             | This i use it often when buying stuff overseas, every time
             | there has been anything i just dispute and get my money
             | back.
        
         | dhruval wrote:
         | I have been trying to upload some information they asked to
         | verify my business account. For a new business account I opened
         | 
         | I already have 1 business and 1 personal account which is their
         | limit and got permission from PayPal to open this one.
         | 
         | I kept getting an error when I go through the official form.
         | Possibly because I have a linked account already.
         | 
         | So I talked to customer support and after a huge timesink and
         | getting passed around between several agents and contacting
         | them multiple times they gave me an alternative place to
         | upload.
         | 
         | Which worked but I think no one saw the documents as that
         | alternate form.
         | 
         | I contacted customer support again and they said that alternate
         | upload form was just for personal accounts.
         | 
         | In the end I just decided not to accept PayPal as means of
         | payment for that business.
         | 
         | Luckily wasn't a big deal for me in this case.
        
           | IG_Semmelweiss wrote:
           | you got off easy , friend
        
       | WaitWaitWha wrote:
       | > the strongest criticism for me [for Arbitration,] is its lack
       | of transparency.
       | 
       | ... and the incentive for an arbitrator to favour the corporation
       | for repeat business.
        
       | veddox wrote:
       | FWIW, I had a successful arbitration process this year via the
       | German Insurance Ombudsman after my bike was stolen and the
       | insurance didn't want to pay. The process took a few months, but
       | was pretty easy overall and I got my money back :-) (In the end,
       | the insurance paid just to avoid further hassle.)
       | 
       | Regarding PayPal: I've always avoided getting an account with
       | them, because I generally don't like online services having
       | access to my bank account. Two weeks ago, though, I was forced to
       | create an account with them to pay a conference fee - just to
       | have the PayPal account locked literally the minute it was
       | created. I have no idea why, I didn't get any further
       | information, and no useful response from customer service. So I
       | guess I will remain a non-PayPal customer...
        
       | thefounder wrote:
       | I still fail to see this as a win given the waste of time.
        
       | cflynnus wrote:
       | bitcoin fixes this
        
         | vehemenz wrote:
         | ...while introducing ten other issues.
        
       | JumpCrisscross wrote:
       | > _For consumers, I suspect that much of the power "arbitration"
       | seems to confer on corporations lies in its opacity_
       | 
       | This one hundred times. There has been a surprisingly-effective
       | PR scare campaign around arbitration in the U.S. Sure, for sexual
       | harassment, it's a bad forum. That's approaching criminal
       | territory. But for civil disputes, it's straightforward and
       | cheap.
        
         | wongarsu wrote:
         | I'd have more faith in arbitration if it was offered as an
         | option instead of being required by the TOS. If it's
         | universally good for me, surely there's no reason to force me
         | to use it?
        
           | [deleted]
        
         | Analemma_ wrote:
         | It's "straightforward and cheap" because it always rules
         | against the consumer. That's not a desired property of an
         | adjudicator.
        
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