[HN Gopher] Zipcar will charge your credit card for no reason
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Zipcar will charge your credit card for no reason
Zipcar will charge your credit card for no reason and would rather
have you dispute with the credit card company than refund you. I
encountered this and thought it was interesting. If my company had
charged someone and found there was no trace of it in our system, I
would be very concerned. But at Zipcar they seem to play it off as
not a big deal. I wonder how much revenue they make from randomly
charging people who don't notice. https://imgur.com/a/ET3ckK9
Author : kag0
Score : 31 points
Date : 2022-07-25 19:40 UTC (3 hours ago)
| dikaio wrote:
| I honestly didn't even know that company still existed...
| py4 wrote:
| They ripped me off a long time ago. Tried to contact them through
| twitter, Facebook, email and phone call. Never answered. Worst
| tech company ever in the history of humanity.
| spookybones wrote:
| They just did this to me, doubling the price without informing
| me. However, the card I have on file has expired. They are
| threatening to send it to a collection agency if I don't pay it.
| somenewaccount1 wrote:
| Next time your on the phone trying to get it resolved, ask them
| for their "corporate address for legal correspondence" in order
| to file your small claims suit.
|
| They will resist giving it to you, likely by telling you "it's
| online on their website". or they will send you to a "contact
| us" page on their website that doesn't display their corporate
| address. This is when you know you are winning.
|
| They may still not resolve it on the spot, but when someone
| sees that notes that you requested the necessary information in
| order to sue, they will likely fix it in short order.
|
| It's worked for me a few times when it was very obvious the
| company had policy of telling customers to go screw themselves,
| even when the customer is right.
|
| There is something about actually knowing how to file a lawsuit
| for real that seems to motivate them.
| p49k wrote:
| Zipcar transitioned everyone who was on a free plan to a paid
| plan without their consent and started charging their card on
| file. Unethical and almost certainly illegal. I'm not surprised.
| donmcronald wrote:
| > If my company had charged someone and found there was no trace
| of it in our system, I would be very concerned.
|
| I saw this happen to a business once and they _never_ got any
| answers when they tried to engage their payment provider. It was
| a franchise, so they didn 't have a direct enough relationship to
| really push the issue.
|
| What would happen is a customer debit card would fail a
| transaction, so they'd redo it and it would succeed. Later that
| day the customer would be back to show them how they were double
| charged, but the merchant account only showed the successful
| transaction.
|
| That was 5 years ago and as far as I know that money just
| "disappeared". It happened infrequently enough the business
| always ended up eating it.
|
| To this day, I still want to know what happened.
|
| In the case of the OP, I can imagine something similar. If ZipCar
| doesn't have any record of the transactions, why not get the
| customer to do a charge back? That way whoever ended up with the
| money loses it.
| [deleted]
| toomuchtodo wrote:
| https://reportfraud.ftc.gov/
|
| File a complaint with the FTC and your state's attorney general.
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(page generated 2022-07-25 23:01 UTC)