[HN Gopher] U.S. transition to 988 suicide and crisis lifeline b...
       ___________________________________________________________________
        
       U.S. transition to 988 suicide and crisis lifeline begins Saturday
        
       Author : fortran77
       Score  : 143 points
       Date   : 2022-07-16 18:13 UTC (4 hours ago)
        
 (HTM) web link (www.hhs.gov)
 (TXT) w3m dump (www.hhs.gov)
        
       | DigiDigiorno wrote:
       | I'm not sure how these lines work. I wonder how they balance
       | public safety against the disincentive of involuntary commitment
       | and the stigmas attached to it. I imagine if you feel there is a
       | risk you will have your rights taken away (including the ability
       | to end your life), you are less likely to seek help.
        
         | nonrandomstring wrote:
         | For suicidal crisis we have the Samaritans in the UK. But also
         | Citizens Advice, Childline etc. We also have a dizzying array
         | of non-emergency agencies, British Transport Police, PortWatch,
         | RNLI, and so on.... Each is staffed by specialists with
         | training in their own area.
         | 
         | Many (most?) are anonymous and won't ask for your name, but can
         | obviously trace a cellular phone in an emergency unless you
         | take active steps to avoid that.
         | 
         | Whether they are 'joined up' is a good question. Do they know
         | of each other's services and are they able to patch a caller
         | through to another specialist, quickly and at no cost? Much may
         | depend on the operator you get. People are people, and some are
         | less well trained, perceptive, or able to act on initiative.
         | 
         | Most organisations are also funded by charity/donations and get
         | less public money with each government. In the UK We've had to
         | adapt to a patchwork of independent services because central
         | government has been making cuts since the Thatcher era. For
         | example, the last government shut down most of the coast-guard
         | stations, and a week later a crew of fishermen drowned within a
         | stones throw of a closed lookout station. That caused a scandal
         | that led to a new organisation (CoastWatch) staffed by
         | volunteer civilians and funded by private donations. The people
         | literally took over the abandoned stations and started
         | operating them on a grass-roots basis.
        
         | tadfisher wrote:
         | Sure, but you have to weigh this option with the alternative,
         | which is no option. Is it worth $0.5 billion to add a
         | convenient number? Debatable. Will some people use it, and in
         | turn prevent death and injury? Absolutely.
        
         | fassssst wrote:
         | More info here:
         | 
         | https://www.npr.org/sections/health-shots/2022/07/15/1111316...
        
         | charcircuit wrote:
         | >I imagine if you feel there is a risk you will have your
         | rights taken away
         | 
         | If this is possible imagine if people "swatted" you with this
         | to get you locked up somewhere.
        
           | DigiDigiorno wrote:
           | I would guess it is not only possible, but one of the
           | intentions behind it. A percent breakdown of calls to
           | involuntary commitments would be useful. I found something
           | about a Florida Department of Family & Children suicide line
           | having a 19% rate of involuntary commitment after a follow-
           | up. (https://www.miamiherald.com/news/health-
           | care/article26351131...)
           | 
           | It is scary to think about, but I think both swatting and
           | this would be solved by authorities looking at the scene
           | without blindly taking irreversible action. (In Florida, once
           | the Baker Act involuntary commitment begins, it is required
           | to continue for a couple days. Police examine the suspect
           | before formally doing it, because it is a pretty big deal.)
           | 
           | That is not to say I agree (or disagree) with these calls
           | being used for involuntary commitment, I just think the
           | swatting problem is the symptom of an unrelated issue.
        
       | fuckcensorship wrote:
       | Suicide hotlines, on the surface, seem like a good thing. Having
       | a phone number someone can call 24/7 to talk to someone who is
       | trained in helping someone undergoing a mental health crisis
       | seems like an effective way to reduce suicides and benefit mental
       | health overall. However, I think they have the opposite effect in
       | practice.
       | 
       | I suffer from pretty severe depression. It runs in my family and
       | it is something I've struggled with for a number of years. During
       | depressive episodes, I have no interest in connecting with other
       | people. This includes friends, therapists, family, etc. So the
       | idea that I would ever pick up the phone and call a suicide
       | hotline to talk to someone on the phone about my depression is
       | borderline laughable.
       | 
       | I also think suicide hotlines have become a convenient and easy
       | way for people to ignore and dismiss sufferers of depression in
       | online discourse while virtue signaling that they care. Rather
       | than offering advice, help, solace, or anything remotely human,
       | it has become commonplace for social media users to simply paste
       | the suicide hotline number and walk away pretending to have
       | helped the situation when in reality they have only helped
       | themselves.
        
         | watwut wrote:
         | > Rather than offering advice, help, solace, or anything
         | remotely human, it has become commonplace for social media
         | users to simply paste the suicide hotline number a
         | 
         | Average person has no idea what to say or how to help you.
         | Their impulse will be clumsily say something contraproductive
         | and not having any idea they blamed you or whatever.
        
         | godelski wrote:
         | As someone else who has battled depression most of my life I
         | have to make it clear that depression is a broad diagnosis.
         | Robert Sapolsky discusses this in depth and why this makes it
         | such a difficult disease to treat[0]. Hotlines will help some
         | people but not for others. Diet and exercise helps some but not
         | others. Medication helps some but not others. There is no
         | singular solution to depression and framing it that way is one
         | of the worst things we can do. We shouldn't be teaching people
         | that depression looks a certain way because it doesn't. It's
         | why people were surprised by Robin Williams and Anthony
         | Bourdain, despite all the signs being there.
         | 
         | Also, we should also be clear that you are talking about toxic
         | behavior. You isolating yourself when depressed probably isn't
         | the best move.
         | 
         | But I do agree with you about how people react on social media.
         | But I think this is because of the issues above. We discuss
         | depression like it is sadness. So the average person feels
         | empathy at their neighbor struggling but don't know how to
         | help. But I'm not convinced this is criticism for the hotlines,
         | but this should be criticism at how we talk about depression.
         | 
         | So let me talk about depression. For me it can be like a filter
         | is over the world. Everything is just more dull (Anhedonia). It
         | can be difficult to start doing anything, including getting out
         | of bed or things I like (Psychomotor retardation). It's not
         | sadness. It can be a loss of appetite. It can be getting angry
         | and frustrated over things I know don't matter. My friend don't
         | notice unless I tell them. I tend to isolate myself too, but
         | this isn't helpful to my mental health.
         | 
         | If your friends suffer from depression be there. Listen to
         | them. Maybe don't let them isolate themselves if this isn't
         | helpful to them. But it's hard to give good advice because
         | depression is personal and what helps a specific person is also
         | frequently personal. Still, I think hotlines can help. They
         | don't have to help everyone, just some.
         | 
         | [0] https://www.robertsapolskyrocks.com/depression.html
        
           | KennyBlanken wrote:
           | > Also, we should also be clear that you are talking about
           | toxic behavior. You isolating yourself when depressed
           | probably isn't the best move.
           | 
           | "Well", said the rich person to the beggar, "being poor
           | really isn't the best move."
        
         | vorpalhex wrote:
         | A lot of suicide attempts describe wanting to be talked out of
         | their attempt. They want someone to help stop them. I've been
         | on the receiving end of a call from someone who wanted to be
         | talked down.
         | 
         | I think having a universal number to call if you don't have
         | anyone else is valuable. Will it stop all suicides? No. Will it
         | help reduce suicides in people who are considering but not yet
         | decided? Yes.
        
           | pessimizer wrote:
           | > Will it help reduce suicides in people who are considering
           | but not yet decided? Yes.
           | 
           | Is this a made-up statistic? Do we have any good studies that
           | show that a suicide hotline that could loop in emergency
           | services, possibly get you involuntarily committed, and
           | possibly be something that employers and insurers could find
           | out the for the rest of your life reduces mortality, or is
           | that just the kind "common sense" that's so obvious that we
           | don't have to do science?
        
             | vorpalhex wrote:
             | Yes these studies exist and will come up if you search:
             | https://pubmed.ncbi.nlm.nih.gov/17579545/
             | 
             | If you might kill yourself, involuntary commitment might be
             | the right course of action.
             | 
             | Typically these things can't be communicated to employers
             | or insurers unless you generate a criminal complaint - eg
             | you decide your method of suicide is going to involve
             | victims.
             | 
             | Yes people who attempt suicide probably have shorter
             | lifespans. I'll leave it to you to puzzle that one yet.
        
           | [deleted]
        
         | coding123 wrote:
         | What would be more useful for people to do?
         | 
         | I've noticed this about society too. We often employ the
         | "easiest" solution to some major problem. Look at homelessness,
         | theft, drugs, mass murders. None of the solutions work. (All of
         | the problems are seemingly ALWAYS on the rise - not fall)
         | 
         | I've been wonder if the actual root of the problem is everyone
         | becoming an island. Communal interaction has been replaced with
         | online interaction (social media).
        
           | confidantlake wrote:
           | They don't seem always on the rise to me.
        
           | vorpalhex wrote:
           | Violent crime until recently has been generally steadily
           | dropping since the 70s.
        
             | wyager wrote:
             | Attributable to rapidly increasing police expenditures. The
             | "baseline" level of crime in the counterfactual scenario
             | where police expenditure had stayed constant is almost
             | certainly increasing.
        
               | tomtheelder wrote:
               | I don't think anything about what you just said can be
               | assumed to be true. I am not convinced that increased
               | police expenditure has a significant impact on violent
               | crime, and even if it does I don't think it's reasonable
               | at all to assume that violent crime rates would have
               | increased without them.
               | 
               | I suspect that decreasing violent crime rates are caused
               | by a constellation of forces (increased education, aging
               | population, decreased alcohol consumption, more out there
               | stuff like decreased childhood lead exposure, etc.).
        
           | stop50 wrote:
           | From what i could see from europe from the news: mental
           | illness: call the police mass shooting: thoughts and prayer
           | black person lives: kill him
        
         | metadat wrote:
         | Is it better to receive the suggestion to call the help line
         | phone number than no reply at all?
        
         | awsrocks wrote:
        
         | cpill wrote:
        
           | mathogre wrote:
           | fuckcensorship: "During depressive episodes, I have no
           | interest in connecting with other people. This includes
           | friends, therapists, family, etc. So the idea that I would
           | ever pick up the phone and call a suicide hotline to talk to
           | someone on the phone about my depression is borderline
           | laughable."
           | 
           | cpill: "yeah, but clearly you haven't committed suicide yet,
           | so maybe you don't really know what is like to _really_ want
           | to kill yourself? I knew someone who did do it and they did
           | want to connect every time they tried, even the last one."
           | 
           | cpill, it's good your friend wanted to connect on every
           | attempt they made. Not all people are like that.
           | Additionally, saying that a person who doesn't actually kill
           | themself doesn't know what it is like to want to kill
           | themself suggests a lack of knowledge on your part. There are
           | people who cry out for help; there are also people who simply
           | exit.
           | 
           | fuckcensorship, I grok.
        
             | jayd16 wrote:
             | One offered a clear example where a service would help,
             | while the other extrapolated their own situation to all
             | situations.
             | 
             | I don't grok the argument that this service shouldn't exist
             | because it can't help everyone.
        
             | wolverine876 wrote:
             | The GP is just awful. I hope the author reconsiders that
             | comment and removes it.
        
         | lozenge wrote:
         | You would never use it, therefore nobody would use it and it's
         | useless?
        
         | marcinzm wrote:
         | The 2+ million calls per year to the US suicide prevention
         | hotline would disagree with you.
        
           | mgdlbp wrote:
           | https://www.nytimes.com/interactive/2021/12/09/us/where-
           | the-... (https://archive.ph/rwD7G)
           | 
           | "The site now draws six million page views a month, on
           | average -- quadruple that of the National Suicide Prevention
           | Lifeline, according to data from Similarweb, a web analytics
           | company."
        
         | danachow wrote:
        
           | dang wrote:
           | " _Please respond to the strongest plausible interpretation
           | of what someone says, not a weaker one that 's easier to
           | criticize. Assume good faith._"
           | 
           | https://news.ycombinator.com/newsguidelines.html
        
           | bowsamic wrote:
        
             | themitigating wrote:
             | His initial post is disregards others based his own
             | personal experience.
        
             | dang wrote:
             | " _Don 't feed egregious comments by replying; flag them
             | instead._"
             | 
             | " _Please don 't sneer, including at the rest of the
             | community._"
             | 
             | https://news.ycombinator.com/newsguidelines.html
        
               | bowsamic wrote:
               | Okay, I'll flag it, thanks dang
        
             | metadat wrote:
             | Grandparent post is insensitive to others who experience
             | depression differently than they do.
             | 
             | GP deserves empathy, of course. At the same time, the
             | judgement in their post is quite harsh and negative.
        
             | Fargoan wrote:
             | It's not callous at all. Why would anyone expect random
             | social media users to do more than post the number? If I
             | was the type of person to try and talk people out of
             | suicide I wouldn't be doing it on social media, it'd be
             | volunteering for that hotline. Obviously the number works
             | for many people.
        
           | DigiDigiorno wrote:
           | Let me help you with brevity, as it relates to his specific
           | points:
           | 
           | "I disagree"
        
         | jillesvangurp wrote:
         | Suicide is something that just claims a lot of lives. The
         | tragic thing is that often these people are not beyond help and
         | just get caught up in a desperate moment. So, I can see the
         | value of a phone number that is there. Of course suggesting
         | that as a solution to somebody that is suicidal is not always
         | going to produce the desired outcome. But it's not like that
         | that is going to push them over the edge either. And I imagine
         | there are people that do call and live. The math is probably in
         | favor of that number being there for those who need it.
         | 
         | Of course some people really are determined to end their lives
         | but for many this is just a desperate way to solve a seemingly
         | desperate situation that objectively isn't actually that
         | desperate. People with mental health issues often have trouble
         | doing rational things and sometimes just calming them down gets
         | them to a stage where they are at least open to being helped.
         | That's hard work but it saves lives. Usually that help comes
         | initially in the form of extremely heavy sedatives. That
         | doesn't solve any of the underlying issues but it does get them
         | in a state where they are at least able to be somewhat rational
         | again.
         | 
         | I have some relatives and friends with mental health issues
         | that went through such a thing. I also remember talking to them
         | while they were in the middle of that. It's just horrible to
         | witness somebody going through such a thing and realize that
         | they are scared of what they might do to themselves and that
         | there is literally nothing you can say or do that changes that.
         | I'm glad they are still there and managed to find a way past
         | that and back to leading a happy life. But of course not
         | everybody is lucky enough to hear what they need to hear or get
         | the care they need when they need it most.
         | 
         | A common pattern with people that are difficult to help is that
         | they reject the whole notion that they need it to begin with.
         | Telling such people that they need help is not an easy message
         | and it can easily result in people getting upset and angry. But
         | not telling them is not an option either. A phone number is not
         | a solution to anyone's problems. But somebody will answer that
         | call regardless and it might save a life once in a while. The
         | absolute worst case is that it doesn't, which I'm sure happens
         | as well.
        
         | WalterSear wrote:
         | I've been similarly confused, but I believe that the majority
         | of suicides are impulsive, and driven by distress rather than
         | depression, and those are the people these services are
         | intended to support.
        
           | colechristensen wrote:
           | I know people who have been helped and perhaps saved by
           | suicide hotlines.
           | 
           | A phone call isn't the only tool for help, but it is an
           | important one.
        
         | teaearlgraycold wrote:
         | I don't know how the service is used in practice, but maybe a
         | lot of people are calling on behalf of someone else?
        
         | wolverine876 wrote:
         | Usually the top comment in a HN discussion is a takedown of the
         | OP, but I didn't expect that for a suicide prevention hotline!
         | 
         | I'm sorry about your problems and your experiences. While the
         | hotline may not suit you, millions of others do call and find
         | help. Also, imagine a world without one - where a person has
         | nowhere to turn.
         | 
         | > it has become commonplace for social media users to simply
         | paste the suicide hotline number and walk away
         | 
         | That sounds awful; where do you see it? Fortunately, I haven't
         | seen it on HN.
        
       | cj wrote:
       | Interesting side effect of this: In my local phone number area
       | code, it's no longer possible to dial local numbers without the
       | area code. That means all outgoing calls require an area code,
       | whereas normally you can dial local numbers without an area code.
       | 
       | In addition, we must also dial "1" before the area code when
       | placing outgoing calls to certain neighboring area codes.
       | 
       | It's unclear exactly why - I imagine it has to do with some
       | numbers conflicting with the "988" number in some way.
        
         | khuey wrote:
         | Area codes that were not already using ten digit dialing and
         | where the central office code 988 was already in use (i.e.
         | there exist phone numbers in the area code of the form
         | 988-NNNN) were required to switch to ten digit dialing for this
         | (or renumber the 988-NNNN numbers, which is what area code 701
         | in North Dakota did).
        
       | WebbWeaver wrote:
       | Maybe we should rebrand it as a mental health hotline and
       | directory. Most people dont know what resources for this actually
       | exist and what they do. Mental health remediation does not have a
       | good track record everywhere.
        
         | colechristensen wrote:
         | Honestly a big part of the problem is resources don't exist in
         | a timely manner. I'm currently waiting for a neuropsych
         | followup for a minor concussion which had to be scheduled six
         | months out.
         | 
         | I've had a friend in the middle of a manic episode unable to
         | get care with their existing provider for weeks.
         | 
         | The state of mental health service availability is ridiculous.
        
       | adamredwoods wrote:
       | Finally. This is excellent. Offloading mental health issues from
       | the police is critical to reforming our country.
       | 
       | For some of the doubters on this initiative, NPR had a good
       | discussion:
       | 
       | https://www.npr.org/2022/07/16/1111868486/calling-988-in-the...
        
         | kelseyfrog wrote:
         | Hope to see much more of this unbundling in the future.
        
       | TexanFeller wrote:
       | I've heard people advise not to call such hotlines because their
       | intervention is not limited to just talking to you. It's said
       | they often cal the police who stop you by force and often make
       | your life even worse than it was.
        
         | tyingq wrote:
         | Some of that is on the FAQ page: https://www.samhsa.gov/find-
         | help/988/faqs
         | 
         |  _Will 988 calls be referred to 911?
         | 
         | Currently, a small percentage of Lifeline calls require
         | activation of the 911 system when there is imminent risk to
         | someone's life that cannot be reduced during the Lifeline call.
         | In these cases, the crisis counselor shares information with
         | 911 that is crucial to saving the caller's life._
         | 
         | So it does sound like that can happen. Though I don't know what
         | else they could reasonably do if it sounds like the caller is
         | imminently going to do serious self-harm.
        
           | colechristensen wrote:
           | This is likewise true of any human interaction. It's not like
           | they're going to promise to never refer a situation to
           | emergency services.
        
         | Sam_Odio wrote:
         | This is an special problem for the uninsured that struggle with
         | mental health.
         | 
         | A close friend struggled with bipolar. She was uninsured and
         | making close to minimum wage...calls to suicide prevention
         | hotlines resulted in thousands of dollars in new bills from ER
         | visits and even involuntary psychiatric care.
         | 
         | She was struggling to pay rent. Being discharged in effectively
         | the same condition as before but with new debt she wouldn't be
         | able to pay off for years...the medical bills for involuntary
         | psychiatric care were their own special sort of crazy.
         | 
         | See
         | https://ajp.psychiatryonline.org/doi/10.1176/appi.ajp.2020.2...
        
         | myself248 wrote:
         | Yup. A friend related a similar story to me.
         | 
         | Having some counselors stop by or something, might be cool, but
         | the police are basically the opposite of that, at least today,
         | at least in most places. I can't imagine a worse sequence of
         | events to kick off.
        
           | colechristensen wrote:
           | You don't hear about the police interventions that go well.
        
           | least wrote:
           | By most accounts, the sequence of committing suicide has much
           | worse outcomes for the individual than forceful intervention
           | by police.
        
         | autoexec wrote:
         | I also wonder what the impacts of having "Placed calls to the
         | suicide hotline" in your permanent record will be on people's
         | lives if they do choose not to take it.
         | 
         | With the state collecting that data, your phone company
         | collecting that data, your cell phone OS collecting that data,
         | random apps collecting that data, and who knows who is on the
         | other end of that call and what they're doing with your data.
         | 
         | Will you be turned down for jobs because when a company has a
         | choice between two equal job candidates and one of them has
         | shown suicidal tendencies at any point why should they risk
         | that their employee will kill himself and lose money on re-
         | hiring/re-training?
         | 
         | Will your health insurance company buy that data? Your life
         | insurance company?
         | 
         | Could you lose your right to own a firearm?
         | 
         | Can it cost you custody of your children?
         | 
         | Will it end up leaked or "lost" on a USB drive and find itself
         | on the internet?
        
           | PragmaticPulp wrote:
           | Practically speaking, none of these things will happen.
           | 
           | This is actually one of the big hurdles to getting some
           | people into therapy/treatment/medication that they need: They
           | imagine a lot of catastrophic scenarios about what _could
           | possibly_ happen if they get the help they need, which
           | creates a gridlock that traps them in their situation.
           | 
           | From a pure risk management perspective, the highest risk _by
           | far_ in these scenarios is failing to accept help that could
           | improve the underlying problems. If someone reaches the point
           | of considering suicide, it doesn 't make sense to refuse help
           | due to hypothetical fears about some future job obtaining
           | phone records and declining someone for a job (which isn't a
           | thing that happens, BTW).
           | 
           | Don't let fear of far-reaching hypotheticals get in the way
           | of making progress on mental health.
        
             | autoexec wrote:
             | > Practically speaking, none of these things will happen.
             | 
             | Practically speaking, these kinds of things are happening
             | every day. I would agree that it might be better to take
             | the help and live accepting the lifelong consequences of
             | your actions in seeking that help. A life where you lose
             | your children, lose job offers, or have your deepest
             | troubles exposed to the world might easily still be a life
             | worth living.
             | 
             | The reality is that we've created and enabled a system that
             | hurts people. Our communications are logged forever and we
             | have no power to limit the ways that data can be used
             | against us. It's only natural for people to take that into
             | account before doing something that makes them so very
             | vulnerable.
        
             | KennyBlanken wrote:
             | What "far reaching hypotheticals"?
             | 
             | https://news.ycombinator.com/item?id=32122139
             | 
             | I've heard over and over horror stories along those lines.
             | Someone having a mental health crisis calls emergency
             | services for help (and absolute best case scenario they get
             | a very expensive taxi ride to the ER) or goes to the ER
             | themselves. The ER pumps them full of drugs or just locks
             | them in what amounts to a prison, does nothing to treat
             | people or connect them with services but charge tens of
             | thousands of dollars, leaving people in the same spot they
             | were in before but with mountains of medical debt.
             | 
             | Or, someone is honest with their therapist, the therapist
             | prioritizes not getting hit with a malpractice lawsuit so
             | they report their patient to the police, and...see above,
             | except worse, because the patient isn't expecting it nor
             | did they consent to such a sudden and drastic intervention.
        
           | kanbara wrote:
           | if you are suicidal or have mental health issues you
           | absolutely should not be able to go out and buy a gun until a
           | mental evaluation takes place.
        
         | PragmaticPulp wrote:
         | > It's said they often cal the police who stop you by force and
         | often make your life even worse than it was.
         | 
         | I asked a friend who volunteers for one of these hotlines. He
         | says it's actually rare and the guidelines are more about
         | people are in imminent danger to themselves or others (e.g.
         | threatening suicide by a method that would endanger other
         | people in the process, or worse, implying threats of hurting
         | other people or inducing suicide by cop).
         | 
         | Definitely not the common or standard outcome, though.
        
         | takenpilot wrote:
         | This is true, actually. A good friend of mine disappeared for a
         | while because of this. The story he told me about the
         | experience afterward was wild.
        
         | wolverine876 wrote:
         | We're spreading FUD about even a suicide prevention hotline?
         | This is going way too far. Someone who needs help might not get
         | it.
        
       | optimalsolver wrote:
       | Just in time for the crypto crash.
       | 
       | I kid. I kid.
        
       | [deleted]
        
       | bigbillheck wrote:
       | "988" is a perfectly valid 7 digit prefix. Turns out they're
       | dealing with that fact by making 10 digit dialing mandatory in
       | area codes that have it.
        
         | Sirened wrote:
         | Area-codeless dialing has been dead in many places for ages. My
         | city has had multiple area codes since at least 2000 and so
         | everyone has been providing area codes for well over two
         | decades now. Especially too now that we have people keeping the
         | same phone number for decades (hell, for life even) regardless
         | of where they eventually move, trying to support this feature
         | is a losing cause since many people would be forced to figure
         | out the unstated area code in order to dial.
        
         | JohnTHaller wrote:
         | Requiring 10 digit dialing was implemented in the affected
         | areas 9 months ago. As an aside, I haven't dialed a 7 digit
         | number in about 20 years. Then again, I live in NYC with 7
         | different area codes.
        
       | bjt2n3904 wrote:
       | Numbers that I'll never dial if I'm in a sort of crisis.
        
         | prvit wrote:
         | Why does this get downvoted? There are many similar numbers
         | operated by orgs that won't call the cops on you.
        
           | newaccount2021 wrote:
           | in addition to the red-flagging that will follow you around
           | perhaps for the rest of your life
        
             | MonkeyMalarky wrote:
             | That red-flagging was a whole mini-scandal in Canada. Turns
             | out when you travel to the US, there is data sharing
             | between customs and border patrol so if you've ever
             | called/been involved with the police, that info is shared.
             | So whoopsie, what should be considered private health
             | information was shared with officials in another country
             | without asking for consent first.
        
             | yomkippur wrote:
        
         | MonkeyMalarky wrote:
         | Presumably it's for those around you to dial when you're in
         | crisis.
        
         | yomkippur wrote:
        
       | kevin_thibedeau wrote:
       | This is a classic regulatory capture. Now that there is a
       | standard number that has to be serviced there will be more demand
       | for the companies providing these services. They in turn get more
       | volume of data to sell off to the brokers.
        
         | belltaco wrote:
         | That's not what regulatory capture is, much less classic.
        
         | dekobon wrote:
         | Data from these numbers is protected by HIPAA and callers can
         | voluntarily be anonymous.
        
           | kevin_thibedeau wrote:
           | Don't be so sure about that:
           | 
           | https://www.forbes.com/sites/alexandralevine/2022/02/24/suic.
           | ..
           | 
           | You can't anonymize your phone number which is all a data
           | broker needs to connect to your identity.
        
           | prvit wrote:
           | Callers need to exercise a fairly high level OPSEC to
           | maintain anonymity. If you aren't using some VOIP service,
           | there's a good chance your call will be traced and the cops
           | will be at your door anyway.
        
       | Waterluvian wrote:
       | Policing is in such a horrible state in America that an emergency
       | number that excludes police involvement seems increasingly
       | necessary. I wonder if you can get paramedics through this route
       | or if it just rings and you eventually get a counsellor.
        
         | nimbius wrote:
         | call me a cynnic but as an american...this is theater.
         | 
         | people already avoid a call to 911 because the subsequent
         | ambulance service is unaffordable and can land you in
         | collections. they avoid the ER for the same reason. 988 assumes
         | anyone who needs crisis care will be able to get it, or even
         | afford it and the ecosystem of services and medications that
         | may ensue.
         | 
         | 988 gives, as amber alert did, a can for politicians to kick
         | down the road and cheerlead.
        
           | Waterluvian wrote:
           | I don't disagree. But I'm not sure what alternative I have to
           | hoping this might be the start of something.
           | 
           | In Ontario an ambulance trip is about $40. But in the US it
           | can be crippling.
        
             | JohnTHaller wrote:
             | An ambulance to come get me after I slipped on the ice and
             | broke my leg took me about 3/4 of a mile to the hospital,
             | providing no additional care en route, cost $975 about a
             | decade ago here in NYC.
        
             | nimbius wrote:
             | healthcare reform, gun control, education reform and labor
             | reform. these are all very hard, but adding a telco service
             | is relatively easy.
             | 
             | btw many is cities can barely keep their dispatch for 911
             | staffed.
        
               | lotsofpulp wrote:
               | They are all very expensive, and so it is a political
               | football of how to minimally fund them while also being
               | able to say society is "offering" them.
        
             | pigtailgirl wrote:
             | -- An ambulance in Ontario is $40 if you have OHIP - I know
             | plenty of non-OHIP folks who have gotten hit with $200+
             | ambulance bills - myself included --
        
               | kyrra wrote:
               | I paid $1400 for an 8 mile ambulance ride this year in
               | Colorado. I think this was applied to my high deductible
               | health plan, but I got to pay the full amount (and they
               | don't provide any kind of discounts to insurance
               | companies).
        
               | Waterluvian wrote:
               | That's still orders of magnitude less than many American
               | ambulance visits.
        
               | morelisp wrote:
               | My last ambulance trip in the US was billed at $12000.
               | With my (good!) insurance I still had to pay $500.
        
               | lotsofpulp wrote:
               | $500 for a specialized vehicle on demand 24/7 with
               | somewhat trained workers who have to deal with
               | undesirable work seems pretty good.
               | 
               | Assuming that was under the deductible, so the ambulance
               | provider did not get paid anything else, and $500 was the
               | negotiated pricing for members of your insurance plan.
        
               | freeflight wrote:
               | Would you also calculate the economics of privatized
               | firefighters like that?
               | 
               | Or are you at some point willing to admit that not
               | everything should be a private, purely for
               | profit/shareholder value, venture?
        
               | lotsofpulp wrote:
               | I did not claim anything about what should or should not
               | be subsidized by taxpayers. My comment was simply about
               | the actual cost of providing ambulance services.
               | 
               | The fact that the insurance company can negotiate the
               | bill to $500 indicates what the real price is. The $12k
               | number is just fantasy numbers that healthcare providers
               | throw out to start the negotiation.
        
               | yellowapple wrote:
               | > Assuming that was under the deductible, so the
               | ambulance provider did not get paid anything else
               | 
               | Hm? The insurer would've paid the difference (minus some
               | additional discounts depending on the size of the insurer
               | and its bargaining power). That the patient paid $500
               | does not in the slightest bit indicate that the insurer
               | negotiated the rate down to that pricepoint.
               | 
               | Even at $500 (and let's assume that was an hour-long
               | ride, for easy math that's maximally generous to your
               | argument), EMTs on average make around $20/hour at best,
               | and maybe double that for a nurse - so a fully staffed
               | ambulance would run around $80/hour for labor. Round it
               | up to $100 to be generous and that still leaves $400 for
               | the ambulance itself. Ambulance itself costs up to
               | $150,000, so earmarking another $100 would pay it off
               | after 1,500 hours of service - so less than a year, even
               | if it's only running for 40 hours a week. Maybe it's
               | _really_ fuel-inefficient and breaks down frequently, so
               | we 'll say another $100 for fuel and maintenance. Throw
               | in another $100 to pay off $150,000 worth of equipment
               | and medical supplies.
               | 
               | So of that $500 price the patient pays, we're left with
               | $100. At the price billed to the insurer, that's an eye-
               | watering $11,600 of what appears to be pure profit. Maybe
               | there's some excuse for that, but to me it's pretty
               | obvious that something's way out of whack. $500 or even a
               | bit more than that would be reasonable if EMTs and nurses
               | were being paid better, but they largely ain't.
        
               | mindslight wrote:
               | $500 could be a reasonable fee if it were generally
               | predictable, but you're completely ignoring the
               | fraudulent $12,000 bill and the fact that OP had to sign
               | up for "good" "insurance" to access the real price.
        
               | lotsofpulp wrote:
               | My intention was the opposite. By pointing out the $500
               | being reasonable, meaning that the insurance company
               | negotiated a decent price.
               | 
               | Obviously, the $12k is ludicrous, proven by them being
               | willing to accept $500 for people who belong to an
               | insurance plan.
               | 
               | Health insurance in the US is not just insurance against
               | a one time high cost event. One aspect of it is paying a
               | business to gain access to lower pricing due to volume
               | that you would be unable to get as an individual, which
               | seemingly this person's insurance plan did.
        
               | oops wrote:
               | The $40 in Ontario sounds even better tho right? Just as
               | the billed imaginary $12k figure that only exists to make
               | "$500 seem pretty good" sounds absurd.
        
               | lotsofpulp wrote:
               | I did not write that the ambulance should not be
               | subsidized by the government, merely that the negotiated
               | price between the ambulance business and the insurance
               | company seems reasonable considering the services
               | provided.
               | 
               | I would have made the same statement if the government
               | had paid the ambulance company $500, or if the
               | government's cost for providing that instance of
               | ambulance service was $500.
        
               | morelisp wrote:
               | You sound like a total psychopath.
        
               | stop50 wrote:
               | Despite me knowing the american system, it still freaks
               | me out seeing the numbers. the last time i had to pay
               | anything for anything medical was the deductible of 5EUR
               | (minimum 5EUR maximum 10EUR 10% of the price for
               | everything you buy in one go, except generica which are
               | free from deductions)
        
               | morelisp wrote:
               | I've lived in Europe for a decade now and I have a
               | similar reaction when my family still in the US talks
               | about medical expenses or I think back to how I weighed
               | financial vs. medical decisions during those years. It's
               | inhumane, and seemingly impossible to impress on middle-
               | class Americans how unnecessary and pervasive the cruelty
               | is. Living or even thinking within its frame leaves one a
               | broken person.
        
         | prvit wrote:
         | There are thousands of stories of people calling this number
         | and having a SWAT team show up at their home.
         | 
         | E: hard to even imagine what kind of an utterly horrible person
         | would downvote this
        
           | [deleted]
        
           | vorpalhex wrote:
           | In case anyone was wondering, most SWAT teams do 8-16
           | callouts a year. Major metropolitan teams might see 50ish on
           | a busy year. The vast majority of these are hostage
           | situations, but bomb situations and active shooters land in
           | there too.
           | 
           | https://www.ksl.com/article/46295693/when-swat-teams-are-
           | use...
        
             | freeflight wrote:
             | > most SWAT teams do 8-16 callouts a year
             | 
             | Which might not seem like a lot, but this scales up quickly
             | considering there are more than 17,000 swat units in the US
             | [0].
             | 
             | If we average the callouts to 12 per yer, per units, that's
             | still 204.000 callouts per year on a nation-wide scale. A
             | number that does not seem too unrealistic judging from past
             | data I could find [1].
             | 
             | [0] https://www.theiacp.org/resources/document/national-
             | special-...
             | 
             | [1] https://theweek.com/articles/531458/troubling-rise-
             | swat-team...
        
               | wolverine876 wrote:
               | But it demonstrates that SWAT teams are not being sent to
               | people at risk of suicide.
        
             | prvit wrote:
             | https://theweek.com/articles/531458/troubling-rise-swat-
             | team...
             | 
             | This 2015 article claims 80k deployments per year
             | 
             | And I guess it makes little difference whether it's the
             | SWAT team that shoots you or just regular cops.
        
               | vorpalhex wrote:
               | Your articles source for that 80k figure is literally a
               | guess by a criminologist who gives the range "50k to 80k"
               | based on literally no data. The only data they are using
               | is PG county MD which has one of the highest murder rates
               | in the country.
               | 
               | In 2021 there were ~1,000 police shootings. 85% of shot
               | suspects were armed with a deadly weapon. That's in a
               | nation with a population of 334,000,000 people.
        
               | pessimizer wrote:
               | This is either an intentional lie or a typo. There were
               | 1000 police _killings_ , not 1000 police shootings.
               | 
               | edit: and I'm even accidentally being deceptive. There
               | were over 1000 people shot dead by police. There were
               | more people killed by police.
        
               | vorpalhex wrote:
               | "Deadly shootings" is the phrase used by WaPo where I
               | sourced the number.
               | 
               | There are 1,136 total killed by police in 2021. 1,055 of
               | them were shot.
               | 
               | There is a rough estimate that there were about 800 non-
               | deadly police shootings, but that's a rough guess without
               | much data.
        
         | cmg wrote:
         | I have experience in this field: I ran technology for one of
         | the only hotlines in the US that didn't engage in non-
         | consensual active rescue [0] [1]. I've written about this a
         | little on this site in the past, when Crisis Text Line was
         | caught sharing data.
         | 
         | Many, if not most, of these places give the operator full
         | access to your phone number and whatever geolocation data they
         | can get based on that. They also have policies where the
         | operator is allowed/encouraged to call emergency services on
         | you without your ongoing consent, or even without telling you.
         | In my experience talking with others who have been affected by
         | those kinds of policies, this can lead to police breaking down
         | your door while you're naked and crying, or worse. A person in
         | deep crisis is not likely to respond well to armed officers
         | showing up, as the police are more likely to come into the
         | situation looking for conflict.
         | 
         | Sometimes, you can call a local dispatch and just get medical
         | services, or maybe a fire department sent first. But that's
         | entirely up to the discretion of the dispatcher and local
         | protocol.
         | 
         | There's also a relatively common experience I've heard where
         | people who aren't actively suicidal call these lines, and the
         | operator (I won't say counselor) is completely dismissive: "if
         | you're not going to hurt yourself, what do you want me to do?"
         | 
         | Not to mention the stories I've heard where call centers just
         | have passwords for their internal systems on sticky notes
         | laying around on monitors...
         | 
         | The general field is so bleak that some other folks with peer
         | support experience and I have started a nonprofit where one of
         | the things we're doing is building open-source software that
         | will let anyone create their own support line. Security and
         | privacy are our primary concerns, ensuring that operators and
         | callers never see each other's numbers or any kind of
         | information.
         | 
         | [0] non-consensual active rescue is the practice of calling
         | emergency services on someone without their OK
         | 
         | [1] The line was Trans Lifeline, which I cannot recommend
         | supporting for other reasons at this point
        
           | [deleted]
        
           | Kye wrote:
           | I see people recommend Trans Lifeline all the time. Are you
           | able to offer specifics on this?
        
             | cmg wrote:
             | I'm hesitant to answer this because a lot of what I'd have
             | to say can't be corroborated except for people who work or
             | worked there. I'll summarize, with the understanding that I
             | left a month after the 2020 election (I gave my notice in
             | October 2020 and stayed on to get the organization through
             | potential security issues around the election).
             | 
             | - A culture of internal anti-Blackness. During the uprising
             | of 2020, staff and volunteers wanted the leadership team to
             | address real issues with race inside the organization. As a
             | member of the leadership team at the Director level, I
             | pushed for many of the staff-led changes, but most of the
             | team wanted to just talk about things instead of
             | implementing policies.
             | 
             | - I had a bug in some software I wrote - applications for a
             | service were supposed to be distributed based on race. A
             | few more white people than they wanted got through. I fixed
             | the bug immediately (it was a concurrency issue), explained
             | it, and was met with absolute hostility - shouted at in
             | meetings, labeled a white supremacist and removed from
             | leadership. A plan was developed to have mediation, but
             | after months nothing happened.
             | 
             | - From what I understand, they have basically gotten rid of
             | their QA program that would review calls to make sure
             | operators are properly trained and handling calls
             | appropriately.
             | 
             | - A former staff member went missing during a mental health
             | crisis. They said they were going to provide FMLA but fired
             | her instead, leaving her partner and children without any
             | financial support.
             | 
             | - Piss-poor answer rate. After they fired their Hotline
             | Program Director last year, basically no one stepped up to
             | run the hotline. Folks I've heard from have reported that
             | many volunteers (the backbone of the hotline department)
             | left, new volunteers weren't being processed properly.
        
               | Kye wrote:
               | Thanks for the response. I know it's hard to take
               | questions like that as sincere in a place like this.
        
               | jamiek88 wrote:
        
               | pessimizer wrote:
               | What unrelated subjects do people not on your side have
               | the right to talk about?
        
               | jamiek88 wrote:
               | What side are you referring to?
               | 
               | I don't believe I'm on a side other than that of
               | democracy?
               | 
               | Is that controversial?
        
               | heartbreak wrote:
        
               | [deleted]
        
               | cmg wrote:
               | I'm on the EB but I don't get paid for that. Why?
        
               | heartbreak wrote:
               | Because I know pro-Russian propaganda when I see it.
        
               | marvin wrote:
               | Can you provide more details on what you're thinking
               | here?
        
               | shrimp_emoji wrote:
               | The Kremlin's following the strategy of "help America
               | tear itself apart" by fomenting racial and political
               | divisions, so maybe the race bit set their sensors off. I
               | think the sensitivity should be decreased though. :p
        
               | morelisp wrote:
               | "Russian-Hating Dream of Brzezinski Clan Nears
               | Fulfillment as Poland Agrees to Host Permanent U.S. Base
               | and Turn Baltic Sea into NATO Lake" seems, uh, self-
               | explanatory.
        
               | cmg wrote:
               | I'm not particularly interested in having to defend
               | myself on this forum, on a completely unrelated post.
               | heartbreak will likely respond, and that's fine, but it's
               | very interesting that they decided to look into my
               | (public) associations here.
        
           | jamiek88 wrote:
           | > if you're not going to hurt yourself, what do you want me
           | to do?"
           | 
           | My brother is going through some stuff and got this exact
           | response in the UK.
           | 
           | If you aren't immediately about to harm yourself there's
           | basically no state provided resources.
        
             | cmg wrote:
             | I'm so sorry to hear about your brother, Jamie. I hope he
             | can find the support he needs. This is too common of a
             | story.
        
           | PragmaticPulp wrote:
           | > There's also a relatively common experience I've heard
           | where people who aren't actively suicidal call these lines,
           | and the operator (I won't say counselor) is completely
           | dismissive: "if you're not going to hurt yourself, what do
           | you want me to do?"
           | 
           | That would get you dismissed from any reasonably-run suicide
           | hotline program ASAP.
           | 
           | I have a friend who volunteers for a suicide hotline program
           | here in the US. He says it's actually well run and they keep
           | close tabs on the volunteers. Everyone who volunteers is
           | doing it because they care. It wouldn't make sense for
           | someone to volunteer for such a program just to be dismissive
           | and rude to people who call in. However, I could see this
           | happening at poorly-managed programs that use low-paid
           | employees without proper training and supervision.
        
             | cmg wrote:
             | I'm glad to hear that. There is a place for these hotlines
             | and I have a lot of respect for the folks who volunteer at
             | them - I hope it didn't come off differently. My comments
             | weren't meant to be blanket "everything is like this" but
             | rather pointing out trends & common experiences.
        
           | freeflight wrote:
           | _> the police are more likely to come into the situation
           | looking for conflict_
           | 
           | "We don't have time for this" [0] comes to mind.
           | 
           | [0] https://www.insider.com/cop-said-i-dont-have-time-
           | shooting-k...
        
             | fdhfdjkfhdkj wrote:
        
           | zahma wrote:
           | > Many, if not most, of these places give the operator full
           | access to your phone number and whatever geolocation data
           | they can get based on that. They also have policies where the
           | operator is allowed/encouraged to call emergency services on
           | you without your ongoing consent, or even without telling
           | you. In my experience talking with others who have been
           | affected by those kinds of policies, this can lead to police
           | breaking down your door while you're naked and crying, or
           | worse. A person in deep crisis is not likely to respond well
           | to armed officers showing up, as the police are more likely
           | to come into the situation looking for conflict.
           | 
           | Hi, CTL volunteer here. I have some gripes with a few of your
           | assertions.
           | 
           | It's true that CTL was caught sharing data. They have
           | retracted that policy, and it remains unclear to me how much
           | of the data was being shared to which level of granularity.
           | Since then, data can be manually deleted after a conversation
           | is concluded. I have seen this happen, and I welcome you to
           | try again if you would like to test the system. That is
           | welcomed.
           | 
           | Each counselor is required to treat each texter with empathy
           | and the gravity that a mental health crisis requires. I do
           | not know of anyone on the platform who would disparage a
           | texter because his/her/their crisis isn't significant enough.
           | If you text CTL, it is for a reason, and we want to help you
           | through that moment no matter your background.
           | 
           | Another important distinction is that we are trained to risk
           | assess each and every texter, irrespective of our intuition
           | about their mental state. That means I treat someone testing
           | the system like I would someone who has been flagged as an
           | imminent suicide risk.
           | 
           | Supervisors monitor this evolution of the conversation
           | closely.
           | 
           | The assessment is important because ultimately the decision
           | to call emergency services comes after that rigorous
           | assessment of the person's suicidal ideation, followed by
           | their plan and access to means, as well as their timeline. If
           | all those criteria are met, I contact my supervisor, and then
           | we work on separation from means. If those criteria are not
           | met, we continue the conversation accordingly.
           | 
           | I have personally walked numerous people back from the edge
           | simply by talking to them and hearing them out; often times,
           | texters deemed imminent risks are capable of staying safe
           | that night after we have come up with a safety plan for them
           | together. Calling EMS is truly a last resort and not an
           | attempt to cast off responsibility.
           | 
           | In the cases when we do call emergency services, it is after
           | we have exhausted all other options. It should be noted that
           | access to geolocation is strictly limited to these
           | supervisors, and in all likelihood is limited to a texter's
           | phone number alone. It's not like they have a backdoor into
           | AT&T, and the supervisor must make a call to emergency
           | services directly. From what I can tell, very little
           | information is given back to CTL. On occasion, I can see a
           | timeline that EMS was dispatched but rarely do I ever learn
           | about the outcome.
           | 
           | The success of the platform is that we can work with people
           | to find them their own solutions. CTL was not a viable
           | intermediary for calling 911.
           | 
           | All in all, I recommend other readers to treat the post above
           | with a grain of salt. Please be aware that platforms such as
           | CTL are frequently volunteer-staffed, and, while we all do
           | receive 20 hours of mandatory training, we aren't
           | psychologists and we are not allowed to act in a medical
           | capacity in the slightest. Each counselor is expected to work
           | within a strict purview with clear objectives. Lots of well-
           | intentioned people are there for whoever needs support. As
           | far as volunteering goes, this is some of the most
           | emotionally-involved I've ever had to do, and it pains me to
           | read reviews of CTL that paint it is a data profiteering lab
           | of pseudo-psychologists and dismissive blowhards.
           | 
           | Lastly, should data privacy be a cornerstone to these
           | services? Yes, I wholeheartedly agree. But I am glad that
           | this service exists, and we should not miss the forest for
           | the trees. Many of our colleagues, friends, relatives, and
           | countrywomen are suffering right now more than ever. We
           | should not profit on their misery, but we have an opportunity
           | to connect with them and change their lives. To my mind, that
           | is worth every byte of data.
        
             | cmg wrote:
             | Hi Zhama, I'm not able to fully respond to your comments
             | right now but I read and appreciate them even if I don't
             | fully agree. And thank you for what you do at CTL.
             | 
             | My post was general, not specific to CTL.
        
         | softwaredoug wrote:
         | Policing in the US is shit in part because other social
         | services are under developed that the police have to double for
         | everything. Frankly it's crisis too because doing social
         | services and policing is a shit job that isn't going to attract
         | the best and brightest. Add to that it's a job for Iraq and
         | Afghanistan vets probably suffering from their share of PTSD,
         | and you get a pretty volatile combo
        
           | pessimizer wrote:
           | > policing is a shit job that isn't going to attract the best
           | and brightest.
           | 
           | It's not that it's a shit job, it's that it's a job that
           | requires you to commit reprehensible acts, so good people
           | can't join in good conscience. If our laws, law enforcement
           | methods and justice system weren't horrifying, cops would be
           | better, no matter how shit the pay or demanding the
           | expectations.
        
           | KennyBlanken wrote:
           | The reason social services are underdeveloped is because
           | police spending has swollen to consume massive portions of
           | municipal, state, and federal budgets. This is thanks to
           | decades of conservative politicians beating the drums of
           | "wasteful" welfare spending and "fighting crime by spending
           | more on police."
           | 
           | Forty percent of Uvalde's budget was going to the police -
           | $4.3M for 15,000 residents, or $2900/person. That doesn't
           | include the half a million dollars for their school police
           | force.
           | 
           | New York City has a budget of about $100BN, and $11BN goes to
           | NYPD - $1300 for every single person in the city.
        
         | spoonjim wrote:
         | Don't overindex on anecdotes. Policing has problems but in
         | general where police in America have retreated, crime has gone
         | up.
        
       | kvetching wrote:
       | It's the number to get thousands in medical bills.
        
         | prvit wrote:
         | Why does this get downvoted? Involuntary commitment is not free
         | in the US.
        
           | kupopuffs wrote:
           | does a phone call here really lead to involuntary commitment?
        
             | prvit wrote:
             | Not necessarily, but it's not particularly unlikely.
             | Depends entirely on how lucky you get with the operator.
        
       | prvit wrote:
        
       | yomkippur wrote:
        
       | piker wrote:
       | Don't understand this idea. In UK there's a dozen or so magic
       | numbers with one for each special crisis that you're supposed to
       | memorize. Some are straightforward: 111 (non emergency health),
       | 999 (emergency), but then there's 101, 112, 105? and you're
       | supposed to dial them in certain circumstances. It seems this
       | takes some triage load off, but it also seems like the path from
       | "what's your emergency?" "this is not an emergency" to switching
       | the line should be straightforward in 2022. Doing that would
       | enable citizens to have a single point of contact for any kind of
       | interaction with the state from crisis to reporting a power
       | outage to paying a parking ticket.
        
         | hericium wrote:
         | Have you seen "0118 999 881 999 119 725 3"[1] in IT Crowd?
         | 
         | [1] https://www.youtube.com/watch?v=ab8GtuPdrUQ
        
           | Sakos wrote:
           | I have it memorized for emergencies.
        
         | orwin wrote:
         | 112 is the european emergency number. If you have an issue
         | while on vacation, only remember this. The Brussel effect made
         | it international, and now i think most touristic destination
         | use this number. Also, with a European operator, calling 112
         | will redirect you to local emergency numbers (let's say 911 if
         | you are currently in the US).
        
         | peterlk wrote:
         | I thought you all just had one number for everything! 0118 999
         | 881 999 119 7253
         | 
         | https://youtu.be/ab8GtuPdrUQ
        
         | dragonwriter wrote:
         | (1) it reduces non-emergency load on emergency dispatch (or, if
         | you don't route immediately to emergency dispatch, delay in
         | emergencies reaching emergency dispatch.)
         | 
         | (2) Emergency dispatch may automatically dispatch
         | police/fire/EMS. That may be counterproductive to (and
         | discourage calls for) some other events that a ready access
         | number is desired for.
        
           | piker wrote:
           | (1) "is this an emergency?" yes/no must be close to O(1)
           | 
           | (2) is this done in practice or just hypothetical?
        
             | seoaeu wrote:
             | That would add overhead to every call. The first question
             | that they ask is: "911. Where is the emergency?"
        
               | mindcrime wrote:
               | _The first question that they ask is: "911. Where is the
               | emergency?"_
               | 
               | That varies from PSAP (Public Safety Answering Point) to
               | PSAP. Local policy dictates what the first thing said to
               | the caller is. And while I believe it is the case that
               | _most_ PSAP 's use "where is your emergency" as their
               | first question these days, some still use "what is your
               | emergency" instead. This is one of those things that
               | people who work in public safety (especially dispatchers)
               | love to have religious arguments about.
               | 
               | And just to go back to the point about emergency / non-
               | emergency calls: people call 911 for all sorts of shit
               | that isn't an emergency. And while I've been gone from
               | dispatching for a while, from what I understand, this
               | problem has only gotten worse over the years.
               | Unfortunately 911 has gone from "the number I call if
               | somebody is dying or something is on fire" to "the number
               | I call if there is anything going on that I don't
               | understand or don't like, and want to demand that
               | Somebody Needs To Do Something About It." :-(
               | 
               | Source: former 911 dispatcher and firefighter, and have
               | called 911 a handful of times over the years.
        
         | 1123581321 wrote:
         | You can already call either 911 or the ten digit suicide
         | hotline humber about suicide. 988 is just shorthand for the
         | full suicide hotline number.
         | 
         | You won't get in trouble if you call 911 about suicide, but if
         | they think it's not urgent they may point you to other
         | resources rather than dispatch emergency services. The suicide
         | hotline provides non-emergency resources but can't emergency
         | dispatch.
         | 
         | Perhaps in the future, more 911 centers will be expanded to
         | include non-emergency suicide resources, but most or all don't
         | have that right now.
        
         | chrisseaton wrote:
         | > that you're supposed to memorize
         | 
         | If the situation you are in means that you don't have time,
         | ability, means, or mental capacity to Google for the right
         | number then the right number to use is 999.
         | 
         | It's a self-solving problem.
        
         | hypertele-Xii wrote:
         | 112 exists because it's the emergency number in some other
         | countries. So it's smart to have it in the UK as well so
         | foreigners can still call for help even not knowing the local
         | convention.
         | 
         | https://en.wikipedia.org/wiki/112_(emergency_telephone_numbe...
        
         | mortenjorck wrote:
         | The one aspect that stands out to me is that it offloads
         | liability for bad triage to the caller.
        
         | DigiDigiorno wrote:
         | Please press 1 if you are a danger to yourself or others,
         | Please press 2...
        
           | decremental wrote:
           | Press one for english. Presione dos para espanol.
        
             | DigiDigiorno wrote:
             | There probably is a IVR (Interactive Voice Response) menu
             | for emergency services somewhere, but it seems a bit too
             | surreal for me.
        
       | newaccount2021 wrote:
        
       | throwaway988 wrote:
       | For those who might ever contemplate this, maybe you'd like to
       | hear a bit from me. I've been both depressed life-long and have
       | probably spent more time in such contemplation than virtually
       | anyone else here. (I'm pretty happy now, so no need to worry.)
       | 
       | One of the worst things about this is the feeling that you can't
       | talk to anyone about it, as the moment you do, you start having
       | to take care of _them_ emotionally, at a time when you just
       | can't. If you can afford it, a good therapist is an option--you
       | pay them so you don't have to take care of them. How to find one?
       | I don't know. Try several.
       | 
       | Here's some first aid. First, no one gets out of life alive.
       | Usually, there's no need to hurry your demise, as you'll be dead
       | soon enough. And as many have observed, subjective time
       | accelerates. If you're 35, your life is more than half done
       | anyway.
       | 
       | Second, before you take steps, try to remember a few things you
       | always wanted to do. Do them first. I've always been partial to
       | waterfalls. Mountains are great. Music festivals can be pretty
       | cool. Go eat your favorite foods a few more times.
       | 
       | Third, if everything seems bleak, get wasted. Probably things
       | will seem less urgent in the morning.
       | 
       | Longer term, try to find something to do, someone to love, and
       | something to look forward to. That's the trifecta, but even one
       | goes a long way. Worked for me.
       | 
       | Will your problems pass? Probably, but maybe not. The pain,
       | though, will lessen.
       | 
       | What if you're dealing with someone else suicidal? Just listen
       | and keep listening, without making yourself an emotional burden.
       | If you can, do what a friend would do. There might come a moment,
       | appropriate to the relationship, where you can let the person
       | know that you'd be devastated if they killed themselves. (I think
       | it's okay to exaggerate a bit on this point.)
       | 
       | Godspeed.
       | 
       | (I don't comment on HN, and likely HN prefers it that way. But
       | this seems like an unusually important topic.)
        
         | vasco wrote:
         | > What if you're dealing with someone else suicidal? Just
         | listen and keep listening, without making yourself an emotional
         | burden.
         | 
         | Careful with this, it's easy as a partner of someone suffering
         | from this to over time get too impacted by the constant
         | depression talk and walking on egg shells to not say the wrong
         | thing.
         | 
         | My recommendation is to help your friend or partner get
         | professional help, if after a couple of months of listening
         | you're still just listening to same stuff. Otherwise it'll take
         | a toll on you and two depressed people are worse than one.
        
           | throwaway988 wrote:
           | You can't save someone if you're drowning yourself. I wasn't
           | really thinking of partners here. I guess I was blessed in
           | that my partners at the worst moments didn't really care that
           | much about me. Getting a partner that has my back was part of
           | getting better. Or put another way, even on the worst days I
           | just couldn't do it now, because I know she'd be destroyed.
           | 
           | Anyway, I think friends and even just acquaintances can do
           | more, even if that seems counterintuitive.
        
         | mmmpop wrote:
         | > If you're 35, your life is more than half done anyway.
         | 
         | Not really
        
           | kupopuffs wrote:
           | you're missing the point, unless you're a _life begins when
           | you 're 65_ kinda guy
        
             | [deleted]
        
           | yellowapple wrote:
           | It depends on a lot of factors - some of which are in your
           | control, and some of which ain't. In my case, very few men on
           | my dad's side of the family lived past 60 (and my dad only
           | made it to 54), so in all likelihood my life is indeed
           | already half done.
        
           | aluminaient wrote:
           | Your life is subjectively half way over at 16. Dont kid
           | yourself.
        
           | KennyBlanken wrote:
           | The average US male life expectancy is 75, so: yes, actually.
        
           | schrodinger wrote:
           | I think they meant in terms of the fact that life seems to
           | pass more quickly when you're older, and at 36, I'm
           | definitely feeling that.
        
           | silisili wrote:
           | The preceding line was about subjective time passing. He's
           | not saying you'll be dead by 70, he's saying everything after
           | 35 feels like it goes by way, way faster than the first 35. I
           | certainly feel that way, and may even adjust that number down
           | some myself.
        
         | mlsu wrote:
         | > Third, if everything seems bleak, get wasted. Probably things
         | will seem less urgent in the morning.
         | 
         | Please do not do this. Suicide and being drunk are very
         | correlated. If you have a firearm in the house, or even if not,
         | this is the single worst thing you can do for your own
         | survival.
        
           | bigyikes wrote:
           | Better idea: get stoned. You're less likely to engage in
           | reckless activities on cannabis compared to alcohol.
           | 
           | At least, that's been my experience in this situation.
        
           | throwaway988 wrote:
           | Look, if your two options are get drunk or kill yourself
           | right now, in my opinion, do the former. This worked out for
           | me--YMMV.
           | 
           | Also, put your engineer hat on. You _absolutely_ do not want
           | to kill yourself with a firearm. Yeah, it usually works. But
           | if it doesn't, you will learn what true misery is.
        
         | hirundo wrote:
         | Create something. Make something, anything. For me it works
         | fast, like chocolate against dementors. The more meaningful the
         | better, but in a pinch even making a pile of rocks will do. A
         | sandcastle. A sculpture of Karl Malden's nose in chopped liver.
         | It's like magic.
         | 
         | It's a simple algorithm. Depressed? Build.
        
       | kyledrake wrote:
       | The other really important thing here would be requiring
       | healthcare to cover therapy. I have many friends that need
       | therapy for trauma/cPTSD issues that cannot afford it and thus
       | don't seek help. It will more than pay for itself in prevention
       | before mental health issues become worse and then require crisis
       | intervention. It could substantially improve the overall health
       | of America in a lot of ways.
        
       | kelseyfrog wrote:
       | What constitutes a 988 emergency?
       | 
       | I was raised with a sacrosanct view of 911. Do not call unless it
       | is a bona fide emergency. This means something along the lines of
       | a situation outside my expertise that poses a threat to life.
       | Broadly speaking it ranges from medical, physical, security, and
       | probably a host of other things I'm forgetting.
       | 
       | However, I don't have the same instilled ideas about 988. What
       | are the sufficient conditions to place a call, for oneself and
       | for others?
        
         | vorpalhex wrote:
         | Your view of 911 is incorrect. You should attend a safety
         | briefing from your responders (or if in a smaller region, call
         | their office number). To loosely rephrase:
         | 
         | "911 is if you need assistance now. Non-emergency is for the
         | paperwork the next day."
        
           | kelseyfrog wrote:
           | Thank you for pointing that out. Is it that my idea of when
           | to call is too narrow? I am having a hard time understanding
           | the difference between what I listed and official
           | resources[1] which say things like
           | 
           | > 911 is to be used for emergencies only. An emergency is any
           | serious medical problem (chest pain, seizure, bleeding), any
           | type of fire (business, car, building), any life-threatening
           | situation (fights, person with weapons, etc.) or to report
           | crimes in progress.
           | 
           | 1. https://www.fcva.us/departments/public-safety-
           | communications...
        
             | vorpalhex wrote:
             | Yes, it's too narrow. The 911 dispatcher on the other side
             | is a human being who can handle priorities.
             | 
             | A good example is if you have a disabled vehicle blocking
             | an intersection - that's a 911 call.
        
             | adrianmonk wrote:
             | This won't solve 100% of cases, but when in doubt (and if
             | life or limb aren't at risk), can't you call 311 and let
             | them tell you, if necessary, to hang up and dial 911
             | instead?
        
               | vorpalhex wrote:
               | You can and eventually you will be transferred but you
               | will absolutely be met with the: "Sir, next time call
               | 911". I speak from experience.
        
               | rascul wrote:
               | This is the first time I can recall hearing of 311.
               | Apparently there's a wiki page on it. Looks like it might
               | not be available everywhere.
               | 
               | https://en.wikipedia.org/wiki/3-1-1
        
           | dangrossman wrote:
           | There is no global rule about when 911 vs a non-emergency
           | number is correct. I've lived in a city where 911 is the only
           | way to reach police dispatch, and police dispatch is the only
           | way to get a police report taken, even if it's just for
           | insurance reasons the day after a fire or something. I
           | learned this by calling the city's non-emergency line, and
           | they told me to call 911. What's the non-emergency line for
           | then? Stuff like reporting a pothole on your street, a
           | dangerous building that needs inspection, illegal dumping, a
           | traffic signal's out, etc.
        
             | schrodinger wrote:
             | In NY you can call your local precinct directly for that
             | kind of thing.
        
           | projektfu wrote:
           | If you need the police to come for some reason, even a car
           | parked too long on the street, you call 911. There's no bar
           | to meet.
           | 
           | Where I live, 911 might not answer, though. I've had that
           | experience.
        
         | pbourke wrote:
         | It gets even more complicated when some areas have emergency
         | and non-emergency converged to 911 like my county in WA does.
        
           | JshWright wrote:
           | Even in areas where they still exist as separate numbers,
           | they are pretty much always handled by the same calltakers.
        
             | adrianmonk wrote:
             | I wonder if emergency calls jump past non-emergency calls
             | in the queue. If so, that seems like a reasonable setup,
             | and it would be better to call the correct number if
             | possible.
             | 
             | I suppose they could even allow an incoming emergency call
             | to interrupt a non-emergency conversation (which would be
             | put on hold) so that emergency calls never have to wait for
             | a non-emergency conversation to finish.
        
               | treis wrote:
               | >that emergency calls never have to wait
               | 
               | 911 calls in my major metro relatively frequently ring
               | unanswered
        
         | tylergetsay wrote:
         | I called 911 once because a large piece of furniture was
         | sitting in the middle of the highway; it felt weird
        
           | Lammy wrote:
           | Fun fact: In California (presumably other states[0] too, but
           | I live in California), calling 911 from a cellular phone
           | along a freeway corridor routes the call directly to
           | California Highway Patrol's 911 dispatch instead of to the
           | adjacent town/county/whatever:
           | https://sanramonpolice.com/2016/09/30/using-a-cell-phone-
           | to-...
           | 
           | "If a cellular 911 caller is on, or in close proximity, to a
           | freeway, there is a high likelihood this call will go to the
           | California Highway Patrol dispatch center. The California
           | Highway Patrol (CHP) has jurisdiction over state freeways and
           | handles emergency calls on these roadways. Cellular calls
           | often utilize towers that are located near the freeway.
           | Therefore, some cellular calls made from city streets, but
           | near a freeway, will be routed to the California Highway
           | Patrol."
           | 
           | You definitely did the right thing, though. I've made similar
           | calls for mattresses and ladders blocking lanes.
           | 
           | [0] https://en.wikipedia.org/wiki/State_police_(United_States
           | )#S...
        
           | byecomputer wrote:
           | One time there was a dizzy-looking stray cat sleeping in a
           | puddle near my house and the non-emergency line told me to
           | call 911.
        
           | danans wrote:
           | It shouldn't feel weird. You did the right thing. Your call
           | could have easily saved someone's life or limbs. I've made
           | such 911 calls many times.
        
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       (page generated 2022-07-16 23:01 UTC)