[HN Gopher] Bitpanda said no mass layoffs, three weeks before ax...
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       Bitpanda said no mass layoffs, three weeks before axing one-third
       of staff
        
       Author : emirb
       Score  : 98 points
       Date   : 2022-07-04 17:23 UTC (5 hours ago)
        
 (HTM) web link (www.theblock.co)
 (TXT) w3m dump (www.theblock.co)
        
       | skeeter2020 wrote:
       | That photo of the founders(?) displays maximum turtle neck. Is
       | that because of some Jobsian influence or is it an esoteric
       | coffee house theme? Either way, it would have got my spidey-sense
       | tingling.
        
         | colesantiago wrote:
         | it's becoming extremely c r i n g e.
        
         | DonHopkins wrote:
         | Maybe they just like to feel like they're being strangled by a
         | really weak guy, all day.
         | 
         | https://www.youtube.com/watch?v=odXw8_DJkaA
        
         | miked85 wrote:
         | Agreed. Just looking at that picture on their site if I was
         | considering a job would end it for me.
        
       | [deleted]
        
       | DonHopkins wrote:
       | The core business model of cryptocurrency companies is deceiving
       | their customers, so why shouldn't they also deceive their
       | employees too?
        
       | Weatherweathe wrote:
       | Completely unrelated to this new, but I remember interviewing
       | with them 3 years ago and had my worst interview ever. There was
       | 2 interviewers, one lady from HR and one guy from engineering
       | (with a hard to understand english). For some reason they thought
       | it was a good idea to ask about concurrency on PHP and right
       | after what were my weakness. Looking back I think I was very
       | lucky to not make it throught.
        
       | mathverse wrote:
       | Ehm they were not really careful with spending money. They had
       | their own barista, cool startup offices and overpaid a lot for
       | people with meh experience.
       | 
       | They did not really have anyone good to manage their finances.
        
       | jcadam wrote:
       | Managers will tell you not to worry about job security, right up
       | until the day you get a meeting invite from HR.
        
       | faangiq wrote:
        
       | 999900000999 wrote:
       | Every single company is guaranteed to try and assure employees
       | the company's doing okay.
       | 
       | Think about it for a second, regardless of if your employer
       | intends to do layoffs or not, the moment people fear for their
       | jobs, they'll spend more time looking for work.
       | 
       | I prefer the quick rip the Band-Aid off lay off, give me a bit of
       | severance, let me shake the hands of upper management and we can
       | all move on for our lives
        
         | cyanydeez wrote:
         | Same with failing crypto coins. As soon as they tell you it'll
         | be ok is the moment they're fire saleing
        
         | handsclean wrote:
         | Yes, lying to people makes them believe things that benefit you
         | more. It also nukes your relationship with them.
        
         | jackmott wrote:
        
         | capableweb wrote:
         | It's cool that you can just survive on getting fired, with zero
         | repercussions in other parts of your life and all that. But
         | that's not the situation for many others, who have to plan a
         | good chunk of their (at least immediate) future based around
         | other people in their life outside of work.
         | 
         | So if a company says "Just so everyone know, the entire market
         | is experience a tough time, and so are we, so right now we're
         | evaluating our options, don't do anything drastic", people can
         | plan around that. But if the company says "Don't worry about
         | what's happening around you, we're super fine and would never
         | do layoffs", people start to plan around that.
         | 
         | It's a bit silly, and people probably shouldn't trust
         | management/the company to have their best interest at heart,
         | but as humans we do trust others (probably more than we
         | should).
        
           | dymk wrote:
           | OP said he prefers the quick band aid method, not that he
           | doesn't care.
        
       | szundi wrote:
       | This is normal, management just got the news that there is no
       | more money.
        
       | [deleted]
        
       | eschneider wrote:
       | From a purely practical perspective, it's rarely useful to ask
       | about layoffs. You're unlikely to get an honest answer, and even
       | if you were, how much trust can you put in it? All you do is
       | signal that you're someone who "lacks commitment."
       | 
       | You just have to keep your eyes open all the time, make a
       | judgement about how much sense things make, and make your own
       | decisions on when things seem off.
        
       | hourago wrote:
       | > Bitpanda's chief product officer, Lukas Enzersdorfer-Konrad,
       | told employees via a Slack message there would be no mass
       | layoffs, weeks before the company cut its workforce by a third.
       | 
       | If they knew of the layoffs and lied Bitpanda must be punished
       | for it. Many employees may have made decisions based on that lie.
        
         | zorpner wrote:
         | Individuals authorized to speak for companies who state these
         | lies need to personally liable. If someone at the company lied
         | to them to get them to say it, they should be able go after
         | them, like a chain of stolen goods.
         | 
         | Permitting spokespeople to lie is not only toxic, but
         | explicitly removes the equality of information necessary to a
         | functioning free market. It's in everyone's interest to punish
         | it.
        
         | sergers wrote:
         | not sure about specific labor laws in your area, but even if
         | they knew for a fact there would be layoffs, and told employees
         | otherwise, i dont think thats punishable (may be
         | wrong/unethical, but legally i dont think they did anything
         | wrong).
         | 
         | being at a company for 16 years, i have learned:
         | 
         | 1)everything is status quo, until one day it isnt.
         | 
         | 2)there will be no changes, till there is change one day.
         | 
         | 3)there will be no layoffs, until one day there is...
         | 
         | alot of times the people working above you directly dont
         | know/are aware of pending doom.
         | 
         | it is possible at the time the CPO made that statement, it
         | could have been true at the time or that they were aware of
         | that there would be no layoffs.
        
           | [deleted]
        
         | skeeter2020 wrote:
         | They've already covered this, lie or not by stating AT THE TIME
         | the statement was made it was believed to be true, with a lay-
         | off decision only made a few days before it was executed.
        
         | treis wrote:
         | A lot happened in those three weeks. Bitcoin dropped by a third
         | and at least a few coins collapsed.
        
       | Barrera wrote:
       | Those turtlenecks.
       | 
       | Anyway, the article mentions:
       | 
       | > He [chief product officer] said the company was "very well
       | funded" with no liquidity problems. While he noted that its 2022
       | financial results were "below budget," he said that this had been
       | caused by macroeconomic conditions, including a supply crisis and
       | the Ukraine conflict. The executive urged employees to focus on
       | product and tech infrastructure improvements in preparation for
       | the "next bull run."
       | 
       | This is exactly the same line given by every single business.
       | Even the White House does it. This is due to Ukraine, supply
       | shock, and macroeconomic factors. As if this didn't matter. As if
       | that meant that whatever is happening can be ignored. Don't
       | worry, nothing to see here. It's just special, highly unusual
       | circumstances.
       | 
       | Except it does matter. No matter how well you wear the turtleneck
       | eventually reality matters. Mean-reversions from bubbles matter.
       | They are inevitable and they are painful. It's never "contained,"
       | no matter how much leadership wants you to believe it. Gear up.
        
         | rvz wrote:
         | Reminds me of the Theranos CEO, Elizabeth Holmes using the same
         | old trick.
         | 
         | Startups that have CEOs with this infatuation with the Steve
         | Jobs turtle neck and jeans look are essentially playing the
         | scammer and are taking part in the delusion or attempting to
         | hypnotise VCs by cargo-culting and re-creating his dark reality
         | distortion spells.
        
       | killingtime74 wrote:
       | If your company so as mentions layoffs, even (especially?) if
       | they deny it, they are coming. Just like a Pip, if it gets
       | mentioned, start looking for another job
        
         | imglorp wrote:
         | Bailing early sacrifices some benefits in exchange for you
         | deciding the timing.
         | 
         | If you are laid off in much of the US anyway, you are eligible
         | for unemployment in case that's needed. That might help someone
         | with less assets in a protracted dry spell.
         | 
         | Also very common, you give up severance pay if you quit. If you
         | can afford some timing risk, IMO it's best to have your scope
         | up and be looking just in case, then wait until pushed. The
         | severance will basically be a bonus if you're rehired quickly
         | since you should have some leads lined up.
        
         | gnicholas wrote:
         | What if the company doesn't bring it up, but says there won't
         | be a layoff in response to a direct question (at an employee
         | town hall, for example)? It seems like that's how a lot of
         | these rumors get started.
        
           | killingtime74 wrote:
           | If I was in charge I would deflect and talk about how strong
           | fundamentals were etc
        
           | [deleted]
        
         | DonHopkins wrote:
         | When the senior management all suddenly disappear at once,
         | because they're under gag order and not allowed to talk about
         | the company's future with anyone, that's a sign of things to
         | come.
        
         | chrononaut wrote:
         | That doesn't make much sense to me. If there is market turmoil,
         | are you saying the best strategy for a company is to not
         | communicate anything no matter the company and industry?
        
           | marcosdumay wrote:
           | On the context of this one article, what do you expect a
           | company can communicate about layoffs?
        
           | lumost wrote:
           | The best strategy is to talk through the business
           | performance, and the business goals. When businesses miss
           | goals, or they clam up on the underlying fundamentals - it
           | generally means that trouble is brewing. Sometimes this is
           | done on "tenuous" justifications, I once worked at a startup
           | that insisted that employees could not have access to revenue
           | data or other business metrics if they were to go public. Of
           | course, the reality was that the business wanted to hide how
           | deeply underwater everyones options were - as well as how far
           | off the growth projections were from business reality.
        
         | bink wrote:
         | I don't think one signal alone is sufficient to make that
         | determination. Lots of companies try to comfort employees
         | during downturns.
         | 
         | In my experience before you see mass layoffs you'll also see
         | some of the following: hiring freezes, benefit cutbacks, travel
         | bans, infrastructure cost cutting, office closures, revamps to
         | employee evaluation processes, etc. Without at least some other
         | factors I wouldn't assume a company is considering layoffs just
         | because they use the word.
        
           | jcadam wrote:
           | Yep, if you were around in 2008, you recognize it starting
           | again....
        
         | softwaredoug wrote:
         | Counterpoint: depending on the company stay around if you're
         | somewhat risk tolerant. It might not be in a death spiral and
         | you'll learn a lot of the company needs to hard pivot in new
         | directions. You'll have a bigger say in the smaller company
         | trying to find that direction.
        
         | randrews wrote:
         | As much as I want to agree with you, and as much as I usually
         | go by that rule myself... The place I work at now said, in
         | March 2020, that they weren't going to do any layoffs. And,
         | they haven't. And are now making more money than they were in
         | 2019, and actively looking for more people, so, I doubt any are
         | coming.
         | 
         | There have been times in my life when that advice was 100%
         | true, but, not every time.
        
       | dang wrote:
       | Related:
       | 
       |  _Crypto firm Bitpanda lays off around 20% of its people_ -
       | https://news.ycombinator.com/item?id=31867839 - June 2022 (117
       | comments)
        
       | randrews wrote:
       | For anyone like me wondering how many 1/3 is, they apparently
       | reduced their workforce to 730 people, meaning they laid off 365
       | (or thereabouts).
       | 
       | That feels to me like a pretty big layoff, not just a headline
       | trying to make a number sound big.
        
       | laserlight wrote:
       | Statements without any binding commitment mean nothing. Everyone
       | should understand that.
        
       | possiblelion wrote:
       | Sad, Bitpanda is one of the best in Europe.
        
       | gnicholas wrote:
       | What are the appropriate or possible responses to being publicly
       | asked if you're going to do a layoff, in the case that:
       | 
       | (1) you are definitely going to do a layoff
       | 
       | (2) you have not yet decided but are considering it
       | 
       | (3) you are definitely not doing a layoff
       | 
       | In the past, HNers have mentioned that if you admit you're going
       | to lay people off, then your best performers will leave. Is that
       | true? If so, what should companies say in order to be truthful
       | and to help keep the company from falling apart?
       | 
       | Relatedly, how does a company credibly promise not to do layoffs,
       | to put people's minds at ease?
        
         | woodruffw wrote:
         | You can do what everyone else has always done: simply not
         | comment. It's always an option.
        
           | jlg23 wrote:
           | Except for that silence speaks loudly in some circumstances.
        
         | tgsovlerkhgsel wrote:
         | > (3) you are definitely not doing a layoff
         | 
         | > Relatedly, how does a company credibly promise not to do
         | layoffs, to put people's minds at ease?
         | 
         | In both cases: A hard, legally binding commitment.
         | 
         | That said, a company that promised employees no layoffs should
         | not be able to do layoffs and/or be subject to fraud charges.
        
         | skeeter2020 wrote:
         | IME it's not that top performers leave with any pre-
         | announcment, but after layoffs, IF they think their mid-to-
         | longer-term incentives (options, profit sharing, raises, etc)
         | will be cut dramatically. The biggest immediate impact is that
         | productivity goes to negative eleven from the time the first
         | person learns about upcoming lay-offs until well after the act
         | FOR EVERYONE.
         | 
         | Company credibility is shot when you do any lay-offs, but
         | individual credibilty can survive one round. There is no way to
         | maintain faith and trust in the organization AND do lay-offs,
         | so you should give no notice until preferably after the fact.
        
         | jackmott wrote:
        
         | Lerc wrote:
         | > if you admit you're going to lay people off, then your best
         | performers will leave
         | 
         | You are not simply entitled to your best performers. You are in
         | a relationship where they provide their services for money.
         | Staff are not property.
         | 
         | Restricting information to influence their decision making is
         | poisoning that relationship.
        
         | onion2k wrote:
         | _In the past, HNers have mentioned that if you admit you 're
         | going to lay people off, then your best performers will leave.
         | Is that true?_
         | 
         | Any kind of layoffs will cause your best performers to leave
         | regardless of whether you tell people ahead of time. It's a
         | strong signal that the company is in survival mode instead of
         | growth mode, which at least means raises and bonuses are in
         | doubt and at worst means the company is going under soon. It's
         | better to accept that you're going to lose more people than you
         | plan for and deal with the fallout as best you can.
        
           | capableweb wrote:
           | Another way of going through it, is to share that you might
           | have to do layoffs, watch as people leave and enough people
           | might leave so you don't have to do layoffs in the end. If
           | enough people don't leave, go ahead with layoff. It's both
           | transparent and honest, no lies required.
        
             | dougSF70 wrote:
             | Except, weaker performers will stick around for severance
             | and top performers will leave. If sufficient above average
             | performers leave to avoid a layoff you are left with a
             | weaker team. In this instance company doesnt get to chose,
             | which it might want to. Best idea is not to provide
             | reassurance if you cant back it up. In which case, say
             | nothing.
        
         | capableweb wrote:
         | If you know you're gonna do layoffs, say that it's being
         | considered, and then do the layoffs.
         | 
         | If it's possible you'll do layoffs, says it's possible that
         | you'll do layoffs, figure out what you wanna do, then do that.
         | 
         | If you know you're not gonna do layoffs, say you know you're
         | not gonna do layoffs, and then don't do layoffs.
         | 
         | If people will leave because you say there will be layoffs,
         | they would leave even faster if you didn't say you'll do
         | layoffs but then do it anyway.
        
           | bb88 wrote:
           | It's one thing to say, you're struggling, but you think you
           | can make it without layoffs. Or another thing to say your
           | financial models say for the next 90 days you're okay at the
           | moment. Or you're trying to shift money around, or trying to
           | increase revenue, or to say you're looking for funding...
           | 
           | If people invest their lives in your company (relocating,
           | working overtime, etc), they deserve the honest truth about
           | what's happening. Particularly in a world where there's a
           | high demand for tech workers.
        
             | erichocean wrote:
             | > _If people invest their lives in your company_
             | 
             | I think I may see the problem.
        
         | willcipriano wrote:
         | Flip the situation around so you can emphasize more easily.
         | 
         | Let's say your employee walks up and they tell you that "my
         | life situation is uncertain going forward, my ability to
         | deliver on my end of this bargain may be limited and outside of
         | my control."
         | 
         | On the other hand you have the resume of someone you can hire,
         | they are willing to agree to a contract where they will deliver
         | more productivity than the previous employee, problem is you
         | can only employ one of them.
         | 
         | If feeding your family depended on the productivity of the
         | person in that role, who do you go with?
        
         | bombcar wrote:
         | Probably being open from the beginning is the way to go, but if
         | your top performers are going to leave because they hear
         | layoffs are coming, they will still leave _after_ layoffs have
         | arrived. Most likely won 't.
        
           | gnicholas wrote:
           | So is this part of the reason why Zuck would have framed FB's
           | impending actions as being focused on low-performers? That
           | way, people who believe themselves to be high-performers
           | wouldn't bail.
        
             | jcadam wrote:
             | Problem: Imposter syndrome.
             | 
             | The overlap between people who think very highly of
             | themselves and your top performers may not be 100%. It's
             | probably quite a bit less.
        
         | danaris wrote:
         | If you're doing layoffs, then generally one of three things is
         | true:
         | 
         | 1) The company is in bad shape, and the layoff is a Hail Mary
         | play to try and delay the inevitable long enough for a miracle
         | to happen
         | 
         | 2) The company is in fine shape, but for whatever reason, has
         | done an honest self-assessment and determined that they've got
         | more people working there than are necessary to continue
         | operating (and, if they're really being both honest and
         | thorough, has done at least _some_ due diligence to identify
         | the genuine low performers)
         | 
         | 3) The company is in fine shape, but the higher-ups and/or
         | shareholders think they should be getting more money, so
         | they're cutting costs and pocketing the difference
         | 
         | Two of those three are excellent cause to leave, whether or not
         | the layoffs are announced ahead of time. Many cases of #2 are
         | also cause to leave, when they do _not_ do the appropriate due
         | diligence and lay people off indiscriminately or according to
         | nepotism /who plays golf with the right people.
         | 
         | If your best people will leave upon finding out that you're
         | laying people off, then they will probably leave whether or not
         | you announce it ahead of time like decent people--the only
         | question is _when_.
         | 
         | So basically, you're compromising on honesty and basic decency
         | in order to _maybe_ buy yourself a few more months.
        
           | Xylakant wrote:
           | There's also 4) the company is overall not in a good shape,
           | but some parts are and others not. Closing down the loss-
           | generating chunks and shrinking to concentrate on the actual
           | profitable sectors can be a successful way out.
        
             | Jistern wrote:
             | Good point! I hadn't thought of that.
        
             | danaris wrote:
             | That's fair; I think it's similar enough to my #2 that my
             | points related to that still largely apply.
        
         | r053bud wrote:
         | I will always want honesty from the company I work for. If they
         | pull something like this, trust is completely lost and I'll be
         | looking elsewhere. If I were in charge, I'd admit our mistakes
         | (we over hired, didn't foresee economic conditions, invested in
         | the wrong areas) which caused the need for layoffs. I'd never
         | tell my employees that there would be no layoffs unless I was
         | 100% certain of it.
        
           | skeeter2020 wrote:
           | Looking for honesty from a company is kind of silly when you
           | think about it... it's a pathological, amoral entity with a
           | single, well-defined legal purpose, afforded some notion of
           | human rights. Executives are legally obligated to serve it.
           | They can provide honest analysis after the fact but early
           | notice is a mistake, even if it means lying to you.
        
             | jenny91 wrote:
             | There are plenty of societies where the people hold
             | companies up to standards other than just maximal
             | exploitation for shareholder value. It doesn't have to be
             | that way.
        
             | jbay808 wrote:
             | Trust, which is instrumentally valuable, is the wage earned
             | by honesty. Even a pathological, amoral entity will find
             | value in being honest, unless they assign no value to being
             | trusted.
        
       | julienfr112 wrote:
       | 'promises only bind those who believe in them'. Jacques Chirac
        
       | duxup wrote:
       | I have worked at a place where the HR manager sent out an email
       | "Why it's a great time to be working at X Part 1".
       | 
       | We laid off 20% of the staff and a few days later came "Why it's
       | a great time to be working at X Part 2".
        
         | gralx wrote:
         | The darkest Sesame Street skit I ever saw had a muppet jumping
         | up and down on a manhole cover, gleefully repeating "99! 99!
         | 99! ...". A second muppet shows up wondering what it's all
         | about, and the first muppet concedes his spot. The second jumps
         | up once, saying "Ninety---", the manhole cover slips out of
         | place, and the muppet falls to its doom. The first resumes his
         | jumping: "100! 100! 100!"
        
         | cwilkes wrote:
         | Part2: the empire strikes back?
        
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