[HN Gopher] Why won't Gitlab support monthly billing?
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Why won't Gitlab support monthly billing?
Author : ethanwillis
Score : 22 points
Date : 2022-06-05 19:43 UTC (3 hours ago)
(HTM) web link (gitlab.com)
(TXT) w3m dump (gitlab.com)
| TavsiE9s wrote:
| At a previous job we were told that true-up would be gone by the
| end of the year. Such a shame to see that years later it's still
| around.
|
| Giving customers a tool to manually limit the number of users the
| instance supports is just a band-aid for their antiquated billing
| system.
| mikl wrote:
| Gitlab has the most baffling billing policy. Since they removed
| their lowest tier, they have nothing in between $0 and
| $228/user/year, basically offering no easy onramp for smaller
| customers. Enterprise or go home I guess.
|
| Since they're still here, it must be working for them somehow,
| but seems nuts to me.
| viraptor wrote:
| I guess it may work in situations where their support / extra
| feature cost is high enough where it's not worth for them to
| elevate you above free/no-support. But I've found the same
| thing annoying with multiple services. Zoho desk, zoho meeting,
| datadog apm from recent memory where I'm in a position where I
| want to give them money, but the initial step is just not worth
| it for me. I'm going to have like 5 support cases item, or
| organise 4 meetings a month, or I want to send you maybe 100mb
| of tracing data - I want just the feature itself - take my
| money, but not $30/mth for service I barely ever use. I don't
| even want your support available.
| dflock wrote:
| Yeah, and their ultimate pricing is bananas.
|
| We're on the premium tier and like some of the security related
| stuff that's only available in ultimate - but the price jump is
| so insane it's just not even remotely going to happen.
| tyldum wrote:
| Since guests are free in ultimate, we could probably go from
| 150 to 50 licenses. However that requires us to do a cleanup
| of repo roles and limit who can contribute. We also have a
| divide between pure developers and IaC users, but can only
| have one kind of license. It's fragmenting our users, and in
| order to justify Ultimate we need to force all users on
| GitLab for everything, even when a team has an alternative
| they are happy with (like security scans).
| [deleted]
| that_guy_iain wrote:
| Scrolled through the issue. I'm still clueless as to why monthly
| billing is unavailable.
| cdubzzz wrote:
| Seems like it simply boils down to compensation and OKRs based
| on yearly cycles[0], weirdly. Seems most of the comments after
| that are just unhappy with the lack of a monthly option.
|
| [0] https://gitlab.com/gitlab-
| org/gitlab/-/issues/5595#note_8088...
| loloquwowndueo wrote:
| Wow that takes "optimizing for the metric" (aka fudging data
| to hit objectives ) to a whole new level :)
| marcinzm wrote:
| And so publicly matter of fact about it too. Usually
| there's some attempt to hide that metrics are being gamed
| but they seem to just embrace it. Not sure what that says.
| that_guy_iain wrote:
| Ah, missed that comment.
|
| Seems to me that not being able to add a rather in demand
| feature because of OKR/KPI/etc highlights a flawed reality.
| Where stats are more important that making more money.
| ForHackernews wrote:
| Who says they'll make more money? Based on this thread
| alone, it sounds like monthly customers would spend very
| little money while whining and demanding more support time.
|
| In a good business, the metrics are set by somebody who
| knows better what will actually make money.
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