[HN Gopher] I Write Letters to CEOs (2018)
___________________________________________________________________
I Write Letters to CEOs (2018)
Author : ddtaylor
Score : 57 points
Date : 2022-05-30 14:25 UTC (4 days ago)
(HTM) web link (www.johnwdefeo.com)
(TXT) w3m dump (www.johnwdefeo.com)
| rmason wrote:
| My late father was fond of writing CEO's and sometimes Governors
| when he had a grievance. He'd always hear back and usually have
| his problem taken care of by the CEO's, though not always from
| the Governors.
|
| Following his example I tried it once or twice writing the CEO.
| Never heard back a single time. I am not speaking of an email
| which can possibly get lost in the web machinery at most
| corporations, but a typed letter. A letter can indicate real
| problems at a location which are hidden from him when he visits.
|
| While it may get ignored by an executive secretary when you don't
| hear back you hold it against them. It sends the message loud and
| clear they don't care about the customer.
| gnicholas wrote:
| I imagine the response rate is very different for paper letters
| and emails.
| edko wrote:
| I took my laptop for repair to an Apple store in Germany. After
| that, they kept emailing me, despite me asking them to remove me
| from their mailing list several times. I then wrote an email to
| Tim Cook. They never answered back, but did not get any further
| spam.
| throwawayricha wrote:
| I interviewed with Amazon last August. They have a cool of period
| of one year before next interview. However, their recruiters keep
| sending spam asking if I am interested in position XYZ. When I
| say yes, they go and check their database and then send me a "not
| eligible yet" mail.
|
| I emailed Amazon CEO Andy Jesse about this nuisance. He didn't do
| anything about this. I still get their recruiter spam.
| nubb wrote:
| i rma'd a 10tb drive (or something) to WD using their Advanced
| RMA process. WD support gave me a huge nightmare over pictures of
| the drive. i couldn't pull the drive without risking down time
| and data loss. wd support basically told me fuck off. i emailed
| David Goeckeler and explained the situation and he took care of
| everything.
|
| i will always be a WD customer as long as he's around.
| ystad wrote:
| I write to CEOs when I'm frustrated with a product or a service.
| The fastest response I've received was with Costco. I got a call
| within 10 minutes of sending an email.
| 1970-01-01 wrote:
| >Now, I look for companies whose leaders communicate well.
| Writing is thinking and executives who are clear in their words
| are likely to be clear in their thoughts.
|
| This one simple trick is real.
| jelliclesfarm wrote:
| I wrote regularly to Bezos and a couple of others I am not going
| to name.
|
| I have a friend who wrote to Trump when he was POTUS every
| day..first thing in the morning when he wakes up. I admire that
| kind of dedication and discipline.
| gnicholas wrote:
| Did you use the jeff@amazon.com address? I heard it was manned
| by a team of customer service people who were not materially
| different from regular Amazon customer service, at least in
| recent years. Did you have a different experience?
| jelliclesfarm wrote:
| sadly, yes. never got a reply. i think i might pen one
| tonight for old times sake.
| jelliclesfarm wrote:
| writing letters to public figures..it is an exercise. when i
| was a youngling, my grandmother and I would write to
| everyone..letters to the editor in english and to the
| vernaculars. that's how she learnt english and i learnt
| tamil(my mother tongue). and we'd read art buchwald columns in
| the mornings together. i guess that's how i learnt english too.
|
| i didnt really expect jeff bezos to reply back to me. i doubt
| if trump ever replied to my friend. altho he did show something
| with the official WH seal..could be a form letter.
|
| i plan to publish all the letters i have written and maybe the
| replies after i 'retire'. it is fun reading!
| simonswords82 wrote:
| Your friend wrote to Trump every day? For how long? The entire
| term? Did he ever get a response?
| jelliclesfarm wrote:
| every single day. like it was his morning pages. i was very
| impressed. i think he needed to..it was very important to
| him.
| LegitShady wrote:
| you know even minor politicians have staff who handle this kind
| of things for them, right? Especially if this person is writing
| very often, it's unlikely to get elevated to trump's actual
| attention, because the people who handle the mail recognize
| someone who sends tons of letters.
| pigtailgirl wrote:
| -- emailed mr. cook a few months ago & had a call back from
| someone in the apple exec team the next day - problem was solved
| within 3 weeks - called cineplex HQ number to ask if the number
| collected online is truly just for TFA or if it's also used for
| marketing - pushed the directory number for the name of the CEO
| expecting a voicemail or EA - CEO answered - promised me it's
| 100% just for TFA - told me he'd pass along to marketing to get
| something added to the site --
| Ma8ee wrote:
| I guess TFA doesn't stand for The Fucking Article?
| srcreigh wrote:
| Two factor authentication
| vulcan01 wrote:
| Two Factor Authentication (though the more common
| abbreviation is 2FA).
| pmichaud wrote:
| Two Factor Authentication.
| mathgladiator wrote:
| This was a great read.
|
| I email CTOs all the time. Most recently, I emailed the CTO of
| Cloudflare who put me in contact with their VP, and we had a good
| Zoom chat.
| bitsnbytes wrote:
| Try that with comcast, lol.
|
| I cancelled my account with them but they kept billing me for
| months. luckily I saved the chat logs where I opened a chat
| with them immediately after canceling in order to have some
| type of written confirmation. I also emailed the support email
| accounts I found online stating my request to cancel the
| account, because I had other bad experiences with them
| canceling services and wrong charges.
|
| So each month I had to get on the phone and go through and
| explain it was canceled then they would apologize and say they
| see where i had called to cancel but a mistake was made or more
| often they would hang up on me when transferring the call even
| after finding the CEO email address and emailing him directly.
|
| I Got tired of it and I wrote a informal complaint to the FCC.
| I emailed the ceo and comcast support with filed complaint and
| cc'd the FCC. Just a day later got a call saying they see that
| a mistake was made and they are removing all the erroneous
| charges.
| ki85squared wrote:
| Sonos publishes an email address for contacting CEO Patrick
| Spence "directly." [1]
|
| I wrote an email drawing attention to a clunky process for
| reactivating a subscription to Sonos Radio HD that was cancelled
| because the credit card had been closed. (Forced to call in and
| speak to someone, couldn't reactivate it online.)
|
| Sonos did revamp that process so you could reactivate a
| subscription online, but I never received a reply. I still like
| to think the few minutes I invested in writing that email saved
| many others dozens of minutes on hold with support.
|
| [1] https://support.sonos.com/s/contact
| WalterGR wrote:
| If you're curious, the discussion in 2018 got 449 points and 176
| comments: https://news.ycombinator.com/item?id=17192926
| [deleted]
| crmd wrote:
| I emailed Steve Jobs (sjobs@apple.com) in 2009 after a
| frustrating exchange at the Soho apple store in NY. He or someone
| using his account replied in less than 5 minutes with a follow up
| question, and the problem got fixed the next day.
___________________________________________________________________
(page generated 2022-06-03 23:01 UTC)