[HN Gopher] Subaru, Kia shut off some car features rather than a...
       ___________________________________________________________________
        
       Subaru, Kia shut off some car features rather than adhere to 'right
       to repair'
        
       Author : davidclark22
       Score  : 185 points
       Date   : 2022-02-23 18:33 UTC (4 hours ago)
        
 (HTM) web link (www.ksdk.com)
 (TXT) w3m dump (www.ksdk.com)
        
       | rootsudo wrote:
       | Call me silly, but I'd like to buy one of those cars w/o
       | telemetry.
       | 
       | "
       | 
       | So it was a surprise to Subaru fans when Massachusetts
       | dealerships started selling its line of 2022 vehicles without a
       | key ingredient: the in-car wireless technology that connects
       | drivers to music, navigation, roadside assistance and crash-
       | avoiding sensors.
       | 
       | "The dealer didn't bring it up," said Joy Tewksbury-Pabst, who
       | bought a new Subaru Ascent without realizing she'd be missing out
       | on the remote start and locking features she had before trading
       | in her 2019 model. She also lost the ability to check wiper fluid
       | levels, tire pressure and mileage from her phone. "
       | 
       | I want that, I don't want my car to be connected to a 3g/4g/5g
       | modem sending telemetry wherever I go.
       | 
       | I don't find value in checking out my car fluid on my phone, I
       | find value in popping the hood and visually confirming it. The
       | car stops what, every 400 miles for fuel? Not that much more to
       | pop the hood and see what fluid levels are.
       | 
       | I find value in not letting the auto companies be able to track,
       | measure, analyze my car usage.
        
         | runnerup wrote:
         | AIUI that may not be legal anymore, I think some degree of
         | crash 911 assistance is mandated by NHSTA now. I may be wrong.
         | 
         | I believe things are moving more towards that direction as
         | well: https://www.theverge.com/2016/12/13/13936342/wireless-
         | vehicl...
        
         | ezfe wrote:
         | This quote mentions "crash-avoiding sensors" but doesn't go
         | into more detail. I don't think this is at all effected.
        
       | julian_sark wrote:
       | Alternate headline: Web site at www.kdsk.com seemingly shuts out
       | European visitors with http/403 instead of dealing with EU data
       | protection act.
        
         | kasey_junk wrote:
         | "Website reporting on unintended consequences of added
         | compliance costs dealing with same costs."
         | 
         | Film at 11.
        
           | olliej wrote:
           | Complying with the GDPR doesn't require extra money, it's
           | just all these companies have become obsessed with providing
           | surveillance for google, etc and would rather keep doing that
           | than not.
           | 
           | Which fine, it's their business, but saying this is because
           | of "compliance costs" is nonsense.
        
             | bpodgursky wrote:
             | I don't believe you have ever worked on a GDPR compliance
             | project.
             | 
             | Our corporate expense SaaS didn't support GDPR for a long
             | time, and we had to migrate. That cost both us and them
             | time and money. It's not because they were sending all our
             | data to Google nefariously, it's because it's a huge
             | compliance burden they did not bother to undertake.
        
             | tempnow987 wrote:
             | What a lie.
             | 
             | I frankly don't even think the EU could tell you what is
             | and isn't OK.
             | 
             | And tons of stuff gets you in trouble, up and downstream.
             | Ie, using a CDN that is logging IP addresses, operating
             | behind an abuse filter that does tracking / ip logging for
             | anti-abuse stuff without doing all the explicit opt in
             | stuff. Obviously things like using a hosted CDN resource
             | (font etc etc) / or tweet embeds. Figuring out which users
             | are EU users, responding to GDPR requests for data and
             | validating those and the list goes on.
        
             | dj_mc_merlin wrote:
             | It does cost to comply with the GDPR. You lose access to
             | user tracking (which is valuable for a business), have to
             | house user data in a specific manner and make sure EU
             | citizens don't get their PII transferred out of Europe.
             | Somebody has to make these changes, and nobody does stuff
             | for a company for free.
        
             | kasey_junk wrote:
             | I've been in the room when a very expensive lawyer couldn't
             | reliably predict if an almost brochureware website was
             | compliant because the multi-tenant web server it was
             | sitting behind was logging IP addresses for anti-abuse
             | purposes.
             | 
             | Now it's my belief that it was compliant but guess what is
             | less risky than trusting my beliefs? Blocking European
             | access.
             | 
             | You can wish GDPR doesn't have compliance costs but that
             | doesn't make it true.
        
         | littlecranky67 wrote:
         | I'd expect a least a better error code
         | (https://en.wikipedia.org/wiki/HTTP_451) or at least a message
         | that would explain it. I just thought the site was hugged to
         | death.
        
         | stickfigure wrote:
         | Or just ignoring it, which seems like it would make more sense
         | for a local news station?
        
       | stevecalifornia wrote:
       | I have yet to see how this thread will go but I imagine there
       | will be some population that sees this as a malicious attack on
       | 'right to repair'. My take from behind the scenes on these kind
       | of things is that this is likely 'until we have the tools and
       | processes to handle the work stream originating from this one
       | state in this one country, we should disable the feature'.
        
         | [deleted]
        
         | GekkePrutser wrote:
         | Well if that's the case they really should have considered the
         | optics better.
         | 
         | Also, "who cares it's just one small state in one country" is
         | not a very nice thing for a company to express either.
         | 
         | Either way it's a bit of a middle finger to the affected
         | customers IMO.
        
           | kasey_junk wrote:
           | It's not a middle finger necessarily. While I have no
           | automotive industry experience I've definitely been in
           | situations where I was prohibited from being able to provide
           | customer value adding capabilities to systems due to
           | compliance issues, either lack of clarity of the
           | requirements, added compliance costs making the feature
           | untenable or compliance mandated deadlines not meeting
           | estimated delivery times.
           | 
           | It feels terrible to do but there isn't much choice.
        
         | csours wrote:
         | Disclosure: I work for GM, everything expressed here is solely
         | my own opinion.
         | 
         | I think people see car companies as a huge monolith with nearly
         | limitless resources. I can see where this comes from, but those
         | resources are split into silos, and those silos have limited
         | capacity. Especially for companies like Subaru, which is
         | actually pretty small comparatively. They may have done a cost-
         | benefit analysis and decided that the investment was not worth
         | the money they get from selling those option packages.
         | 
         | ---
         | 
         | On a broader level, I think right to repair can be perceived as
         | a feature, but many executives have a default negative stance
         | on openness.
         | 
         | I think of it like the GM LS engine. If you're at all familiar
         | with car modification, you've heard of the LS Swap - people
         | changing the engine that came with their car for a larger, more
         | powerful, more versatile GM V8 engine. The LS swap ecosystem
         | grew because the engines were relatively cheap, relatively easy
         | to work on, and relatively reliable (your mileage may vary).
         | Imagine if GM executives had tried to lock down the engine swap
         | environment.
        
           | resoluteteeth wrote:
           | It's interesting to note that this exactly what John Deere
           | has been claiming about repair software for their tractors:
           | they're just really busy working on making it available ASAP.
           | 
           | John Deere has actually been saying this (that they're
           | working on it as fast as they can and it will be ready any
           | day now) as they stall _for years_ and refuse to actually
           | make their software available to purchasers, even though the
           | software itself actually already exists, since dealers have
           | it, and they could literally just hand people copies with
           | zero additional work.
        
             | duped wrote:
             | That assumes they have the rights to distribute the
             | software to their customers, it's not always so cut and dry
             | when you have vendor libraries to deal with.
        
             | csours wrote:
             | What if John Deere viewed user serviceability as a
             | competitive advantage? Why don't they now? If they changed
             | their view today (or 5 years ago, etc), what challenges
             | would they face? How much technical investment would each
             | of those challenged take?
             | 
             | I've been thinking about assumptions so deep you don't even
             | realize they are assumptions. If an organization assumes a
             | dealership model, and works that way for 50 years, all
             | sorts of decisions are made that make it hard to go direct.
             | People joining the org naturally go along, after a while
             | they just don't think about alternatives.
             | 
             | It's REALLY hard to hold ideas that don't make sense in
             | your head; you ask your leadership "Why do we do this" and
             | you come to some conclusion based on what they say, but
             | it's resolved. Like untying a knot, you have to leave a lot
             | of loose ends unresolved if you want to change deep
             | assumptions, and that is not mentally rewarding for most
             | people.
        
           | bluedino wrote:
           | > Imagine if GM executives had tried to lock down the engine
           | swap environment.
           | 
           | At least if they did, you could build one with 100%
           | aftermarket pieces.
        
           | miohtama wrote:
           | The variation of "right to repair" was also what started the
           | freedom of software movement in 80s and later led to the
           | creation of Linux. If it's your device then you should have
           | 100% control over it.
        
             | UnpossibleJim wrote:
             | Are there "hacked" (read, opensource) software versions of
             | the software available for these farm machines, or is it
             | illegal to produce open source software for such
             | "proprietary" pieces of machinery?
             | 
             | I haven't been keeping up with the "Right to Repair"
             | movement as close as I should have, I'm afraid, and I'm not
             | sure how far down the rabbit hole it goes. Does it drop
             | down so far as to touch the software that runs the machine
             | systems on these, or is it purely mechanical?
             | 
             | EDIT: At this point in my life I should be able to spell =(
        
             | rodgerd wrote:
             | > If it's your device then you should have 100% control
             | over it.
             | 
             | Yeah, but you also don't have the "right" to run your
             | device on shared public spaces with your modifications that
             | make it substantially more dangerous to other users of the
             | same public space.
        
               | nybble41 wrote:
               | I'm fine with that so long as the burden of proof rests
               | on those claiming that the modifications make the device
               | "substantially more dangerous"--keeping in mind that the
               | most dangerous component of any vehicle tends to be the
               | one sitting in the driver's seat.
        
             | nickff wrote:
             | > _" If it's your device then you should have 100% control
             | over it."_
             | 
             | Should you get the source code to all software running on
             | it, along with all the relevant documentation and a right
             | to modify it as you see fit? Without that, it's not really
             | full control.
        
               | Mezzie wrote:
               | What you should have is the _option_ to chose to only run
               | software whose source code /documentation/etc meets your
               | needs.
               | 
               | Also that the devices' uses should be up to their owners,
               | not their manufacturers. Devices are tools, not services.
        
               | pdonis wrote:
               | Yes. That has been the position of free software
               | advocates for as long as the free software movement has
               | existed.
        
               | artful-hacker wrote:
               | I don't really know about source code, but at the very
               | least, you should have access to any crypto keys, code,
               | passwords or other such thing needed to modify it.
               | Furthermore, reverse engineering any aspect of the thing
               | and sharing the specifications you have discovered should
               | not be illegal.
        
               | ziml77 wrote:
               | Absolutely. I think all software being libre is a tad
               | extreme, but we shouldn't be locked out of being able to
               | run what we want on the devices. Especially once they're
               | no longer supported.
        
         | mywittyname wrote:
         | I think, in this particular situation, it's more that Subaru
         | themselves don't really know how to approach fixing these
         | safety systems. From my experience these systems are fickle-
         | beta-hot-garbage-heaps brand new. I bet they see right to
         | repair bills as a way for the general public to gather evidence
         | that they've known this all along.
         | 
         | Of course, this doesn't really address the issue of people
         | buying cars from out of state. But who knows, maybe we'll see
         | "Massachusetts Cars" be a thing in the Subaru world for their
         | lack of broken factory features.
        
           | anothernewdude wrote:
           | When it came to screwing the customers they weren't left
           | waiting to figure out how.
        
       | olliej wrote:
       | I'm still unclear, if I buy. car with some features, and then the
       | car maker retroactively removes those features, shouldn't I be
       | able to return the car for the amount I paid?
       | 
       | They weren't legally prevented from having the feature (e.g. they
       | didn't turn off the feature for public safety reasons), so they
       | made the choice to remove the feature I paid for.
        
       | unethical_ban wrote:
       | I don't know the details of the law, but the only argument that
       | seems remotely sympathetic for automakers is a timeline for
       | compliance. Certainly, there should be a pathway to compliance
       | that gives makers a reasonable window to implement features.
       | 
       | That said, _any_ argument against sharing all telemetry generated
       | with the owner of the vehicle and with shops they pay is
       | disingenuous and immoral. I find it shameful that my 2014 vehicle
       | cannot display all OBD data via the dashboard or the infotainment
       | screen.
        
         | oh_sigh wrote:
         | Can't you just buy an OBD2 scanner for like $20?
        
           | throwitawayfam wrote:
           | Not all CAN information flows to the OBD2 port
        
       | neonate wrote:
       | https://archive.is/LZlNp
        
       | jrockway wrote:
       | This all sounds fine to me. The car with no "smart" functionality
       | sounds better than one with it! No way to nag you with
       | subscriptions or a mobile app that sends you loud ads at 3AM.
       | And, the market will solve this problem. Ford will figure out how
       | to sell whizbang bluefi features, and then Subaru will lose sales
       | until they do the same.
       | 
       | I think Subaru must be hoping that they can get people in
       | Massachusetts to say "ok, fine, we don't want the right to repair
       | if it means we can't check fluid levels from our phone" and lobby
       | for the repeal of the law, but I think Subaru is going to lose
       | that standoff.
        
         | redtexture wrote:
         | Repeal not likely. Citizens of that state fought for this law
         | for a decade
        
         | crimthrw2022 wrote:
         | The situation is murky.
         | 
         | Note that AFAIK, none of the other manufacturers are/can be
         | 'compliant' either.
         | 
         | Honda, Toyota and the big 3 can fight a protracted legal battle
         | with a state government (see, California EVs in the 90s).
         | Subaru cannot. (Can't speak for hyundai/kia)
        
       | jsiaajdsdaa wrote:
       | Buy a car from a company that makes their items easy to repair.
        
       | kingcharles wrote:
       | I love how Subaru says it is "impossible" to comply. I think
       | someone needs to school them on the meaning of that word.
       | 
       | This statute goes right up against the provisions in the DMCA
       | though that stop you playing with the inside of devices. How will
       | that play out? Usually federal law wins out against state law,
       | but it's complicated.
        
       | spike021 wrote:
       | I have a Subaru BRZ and it is probably the most analog car of
       | their fleet.
       | 
       | There's zero connectivity to the internet, the headunit is
       | replaceable, etc. Everything works from the ECU, wiring harness,
       | etc.
       | 
       | In some ways it's too bad that it takes a car being a niche
       | sports car to qualify for having a (mostly) analog setup.
       | 
       | The rest of the fleet should be this way, but then fancy features
       | like EyeSight and such probably wouldn't work as well.
        
         | amunster wrote:
         | Even the analog cars will have some level of telemetry now. For
         | example, a 2015 WRX STI will record maximum RPM, maximum speed,
         | key cycles since last flash/ battery disconnect. Not exactly a
         | black box data recorder, but enough evidence to deny a warranty
         | claim caused by over-revving the engine, if the warranty rep
         | cares to look.
         | 
         | The BRZ has anti lock brakes, stability control (on a toggle
         | switch), and drive-by-wire throttle with input filtering. It
         | makes for a smoother, safer experience.
         | 
         | A bicycle is analog.
        
           | spike021 wrote:
           | You're definitely right. I suppose when I was referring to
           | analog, I just meant capable of all operation without being
           | connected to the Internet of Things.
        
         | magikaram wrote:
         | I have a '22 Impreza, with a 5speed and the only internet
         | connected thing is the headunit. However the headunit does
         | communicate with the rest of the car for say: tpms, oil level,
         | and for maintenance. While I surely would love to have full
         | access to the data, since the car is extremely analog, it takes
         | minimal maintenance and maximum fun, I haven't been too
         | worried. Otherwise, the telemetrics I would vastly prefer to
         | see opened to the public.
        
         | ezfe wrote:
         | My 2020 Crosstrek is connected to the internet, but it only
         | affects the infotainment system and remote
         | start/stop/monitoring.
         | 
         | The rest of the car is completely offline, that includes
         | Eyesight.
        
           | dogman144 wrote:
           | Fwiw there's enough intermingling between how the head unit
           | (infotainment) operates wrt to the CAN bus that your car is
           | essentially online.
           | 
           | https://github.com/sgayou/subaru-starlink-
           | research/blob/mast...
        
             | magikaram wrote:
             | Not parent, but thank you for sharing this, as is quite the
             | read.
        
               | dogman144 wrote:
               | Sure thing! Cool read. It links into a very stellar 90
               | page report that kicked off much of the hacking cars
               | research
        
       | sjg007 wrote:
       | Seems like you could supply an aftermarket part to resume the
       | wireless connectivity if that is all it is. If they removed the
       | sensors etc... then not a lot you can do.
       | 
       | https://www.thetruthaboutcars.com/2021/04/supreme-court-allo...
        
       | abruzzi wrote:
       | What's not clear to me from the article, initially what's
       | discussed are use land features, but with these changes are they
       | also turning off access for dealer repair shops as well? Just so
       | the don't have to give access to third parties? Won't this bite
       | them by reducing the quality of first party repairs? Or am I
       | misunderstanding?
        
       | fartcannon wrote:
       | Time for a FOSS car.
        
         | coolso wrote:
         | "Oh, you think this faulty part or counterintuitive feature
         | needs improvement? It's open source... instead of complaining,
         | why don't you just fix it yourself? :)"
        
           | fartcannon wrote:
           | 'Either fix it myself or lose access? Thanks, I'll fix it
           | myself.'
           | 
           | I don't understand your comment.
        
             | Barrin92 wrote:
             | the amount of people who are able to fix anything non-
             | trivial on their car is miniscule. Producing cars is so
             | prohibitively expensive that it only makes sense at
             | industrial scale.
             | 
             | Hence there will not be a FOSS car.
        
       | sahaskatta wrote:
       | I am the cofounder of https://Smartcar.com. The talking point
       | being used to suggest that "it's not possible to comply because
       | such a solution doesn't exist" is just completely false.
       | 
       | This is exactly what we've built at Smartcar over the past 5+
       | years. Thosuands of developers have built apps on our platform to
       | let consumers access their own car data and bring it into the
       | apps of their choice.
        
         | redm wrote:
         | Unless I'm missing something, you have your own API, SDK,
         | Service Fees/Pricing, and overall business. Certainly it's good
         | for you if people standardize on your platform, but I'm not
         | sure thats realistic. It's also not exactly the same as an open
         | standard that can be applied globally. i.e. an extension of
         | ODB-II access to the CAN bus I guess? That standard will
         | probably need to come from the manufacturers themselves.
        
         | amscanne wrote:
         | Smartcar.com is super cool, but I don't think it meets the
         | requirements -- which is a standardized, open data-sharing
         | platform. Do such open standards exist?
        
       | protomyth wrote:
       | _Automakers argue that independent shops can already get the data
       | they need, with permission -- but making it automatically
       | accessible by third parties is dangerous._
       | 
       | Yeah, this is just further BS in a long line of BS. This
       | continuing quest to build vehicles that cannot be serviced by
       | anybody but a dealer is just a tactic to make more money off the
       | misery of customers. I dearly wish they just banned the sale of
       | any auto that couldn't comply. We honestly need to deal with this
       | company throws a hissy-fit culture (e.g. Apple and the App Store)
       | every time society says it wants all companies in a sector to act
       | in a certain way. This rent seeking is just getting out of hand.
       | 
       | Also, statements like its "impossible" should be brought to a
       | court to ascertain the truth value and fine the heck out of
       | liars.
        
         | nickff wrote:
         | > _" Yeah, this is just further BS in a long line of BS. This
         | continuing quest to build vehicles that cannot be serviced by
         | anybody but a dealer is just a tactic to make more money off
         | the misery of customers."_
         | 
         | It's not BS. The fact is that it's much cheaper and easier to
         | design cars to be serviced by people who focus on a few models,
         | and have a full suite of tools specifically made for those
         | vehicles. This is especially true when the vehicles must comply
         | with complex rules and regulations which constrain the design.
        
           | spicybright wrote:
           | Your claim is baseless. But even if we entertain this is
           | true, it puts automakers in the perfect place to rent seek
           | and rake in profits. It takes ownership away from the
           | individual. It's wasteful as perfectly good cars could become
           | un-repairable that would otherwise have a longer life.
           | 
           | Plus, if right to repair was enforced for all cars, you can
           | still operate the same way and only get repairs from the
           | dealer. Only cheaper as they'll have to compete with other
           | mechanics now.
        
           | avs733 wrote:
           | Obfuscating (because that's what they are doing not
           | encrypting for security). Revisiting releasing documentation
           | is more effort than posting it on a damn website.
           | 
           | Takes time and money. Writing code, developing tools, and
           | creating repair manuals has to be done either way.
           | 
           | How in gods name is making something accessible more
           | expensive when you are already doing these things for your
           | internal technicians.
        
             | [deleted]
        
             | nickff wrote:
             | > _" Obfuscating (because that's what they are doing not
             | encrypting for security). Revisiting releasing
             | documentation is more effort than posting it on a damn
             | website. "_
             | 
             | There is a great deal of encryption on modern vehicles;
             | most new models have encrypted communications backbones.
             | 
             | > _" Takes time and money. Writing code, developing tools,
             | and creating repair manuals has to be done either way."_
             | 
             | What takes time and money? Obfuscation, or creating open
             | tools? I think you may be surprised to learn how poorly the
             | 'design-side' supports the 'service-side' in automotive and
             | other vehicular industries.
             | 
             | > _" How in gods name is making something accessible more
             | expensive when you are already doing these things for your
             | internal technicians."_
             | 
             | The automakers do a lot of ad-hoc stuff, and they're often
             | inconsistent between models and platforms. Making things
             | uniformly accessible is different from their normal modus
             | operandi, and likely more expensive.
        
           | owisd wrote:
           | Do the vehicles benefit from specialist tools because the
           | manufacturer has innovated some new piece of tech unique to
           | their company, or have they simply taken off the shelf
           | components and tweaked them just enough that standard tools
           | don't work without adding any actual value? (Nintendo
           | Y-shaped screwheads spring to mind) The answer is probably a
           | combination of the two, so it's always going to be a trade-
           | off.
        
           | protomyth wrote:
           | I would question any evidence of its "much cheaper and easier
           | to design cars to be serviced by people who focus on a few
           | models, and have a full suite of tools specifically made for
           | those vehicles." The local mechanics are often more skilled
           | and more experienced than their dealership counterparts
           | (simple money explains this). The whole idea every
           | manufacture found some unique solution to complex rules and
           | regulations, or that skilled mechanics cannot buy the
           | equipment needed to fix these cars is just not true.
           | 
           | If nothing else, the number of videos on youtube telling
           | people how to properly fix their vehicles when their dealer
           | gives them some BS diagnostic should indicate the skill level
           | of those dealer shops.
           | 
           | The less technology that is only fixable by the company's
           | high priests, the better. If they cannot build serviceable
           | items, then maybe the device is too dangerous to be in
           | public.
        
             | thegrimmest wrote:
             | > _If they cannot build serviceable items, then maybe the
             | device is too dangerous to be in public._
             | 
             | You're basically just setting a ceiling on complexity and
             | prescribing methods of information sharing. Why can't
             | companies use tribal knowledge? Do you think the public
             | doesn't benefit from highly complex technology? Examples of
             | machines that only a small number of people can fix go back
             | centuries.
        
             | nickff wrote:
             | > _" The local mechanics are often more skilled and more
             | experienced than their dealership counterparts (simple
             | money explains this). The whole idea every manufacture
             | found some unique solution to complex rules and
             | regulations, or that skilled mechanics cannot buy the
             | equipment needed to fix these cars is just not true. "_
             | 
             | Dealership mechanics are usually more junior (less
             | experienced) than independent mechanics, but they spend all
             | their time working on a much smaller range of models, so
             | they're generally better on those vehicles. Having every
             | special tool, and a great deal of training helps too.
             | 
             | > _" If nothing else, the number of videos on youtube
             | telling people how to properly fix their vehicles when
             | their dealer gives them some BS diagnostic should indicate
             | the skill level of those dealer shops."_
             | 
             | In general, the dealers are very good with recent models,
             | and less good with older ones. The people doing youtube
             | videos are often ex-dealership mechanics, who have a lot of
             | experience with older models, and are usually better than
             | the current dealership staff (on the older models).
             | 
             | > _" The less technology that is only fixable by the
             | company's high priests, the better. If they cannot build
             | serviceable items, then maybe the device is too dangerous
             | to be in public. "_
             | 
             | There are many devices which are extremely difficult for
             | third parties to service, including aircraft engines. I
             | don't think this necessarily means the items are dangerous,
             | but it does mean you should consider your maintenance
             | schedule and provider when making a purchase decision.
        
               | protomyth wrote:
               | _There are many devices which are extremely difficult for
               | third parties to service, including aircraft engines._
               | 
               | The manufactures of aircraft engines are not doing the
               | service on those engines. I would be hard pressed to
               | think of an airline that gets GE and its ilk to service
               | the engines.
               | 
               |  _the dealers are very good with recent models, and less
               | good with older ones._
               | 
               | Not sure where this comes from, but its definitly not my
               | experience owning a Kia Niro. The whole dealership
               | network is not very good at this newer model at all.
               | 
               |  _Dealership mechanics are usually more junior (less
               | experienced) than independent mechanics, but they spend
               | all their time working on a much smaller range of models,
               | so they 're generally better on those vehicles. Having
               | every special tool, and a great deal of training helps
               | too._
               | 
               | Training does not overcome experience. The checklist
               | never beats the experienced mechanic's intuition.
               | 
               | But here is the bigger problem, dealerships hire
               | inexperienced mechanics and try to train them up because
               | they refuse to pay for the decent mechanics (well,
               | excepting specialized performance dealerships, but even
               | then). People have to start somewhere, but when it hits
               | the fan you want someone who has been around the block.
        
               | nickff wrote:
               | I'm not sure what your experience is, but it may not
               | reflect the 'average'. I have experience from working in
               | automotive diagnostics for many years, and am speaking
               | from what I've seen, having spoken and dealt with
               | thousands of dealer and independent mechanics.
        
           | magikaram wrote:
           | Before OBD2, you were at odds with diagnostic software to
           | troubleshoot vehicular problems. Mechanics, third parties,
           | and owners could not use the onboard computers to resolve
           | issues with the car, or emissions.
           | 
           | OBD2 as is required by the NHTSA, enables anyone with a
           | scanner to view the diagnostic information, as well as the
           | state of variables on a running engine. Say what you will
           | about electric cars, but any vehicle with a standard
           | diagnostic port is easily able to be worked on.
           | 
           | With modern telematics, and datapoints that the manufacturers
           | have been able to record, giving the ability to access thay
           | information to third party repair and the customers, you can
           | have more choice, and get this, ability to have repairs done.
           | 
           | Dealers are not anywhere near always the best place to get a
           | car repaired. In 10 years time, when the new cars age, they
           | will need repair and maintenance that the dealer may
           | overcharge for. If I had to service both of ny cars at the
           | dealership, oil changes would cost me 3 times as much as I
           | can do myself, brakes cost 2 times as much as a local shop
           | can perform. Dealers don't provide a greater service to a
           | vehicle than a standard mechanic shop can provide other than
           | verified manufacturer parts at markup.
        
             | kylecordes wrote:
             | It is frustrating that the OBD2 dataflow, which covers far
             | more than emissions-related features, is only required in
             | conjunction with emissions and therefore does not apply to
             | electric vehicles.
             | 
             | A more thoughtful legislature would have required a
             | diagnostic port for all vehicles. Required that it emit
             | codes covering all computerized aspects of the car.
             | Required that all codes be emitted on the standard port,
             | required that all manufacturers publish documentation for
             | the meaning of the codes.
             | 
             | (Of course it's probably not a matter of thoughtfulness,
             | but rather a negotiation between many stakeholders,
             | including lobby groups with substantial budgets.)
        
               | neuralRiot wrote:
               | There's something like that (j2534). It was originally
               | intended for reprogramming of emmission-related ECUs but
               | since the hardware and software APIs where widely
               | available many started using the standard for complete
               | vehicle diagnostic. Today you can diagnostic and program
               | almost all vehicle brands (for a fee) with just one VCI
               | and without specialized computers since most run in-
               | browser.
        
               | monocasa wrote:
               | Pretty much every car model is different though once you
               | get out of emissions land.
               | 
               | Some are even different across an individual model year.
               | Some manufacturers have a bad habit of implementing these
               | commands under the hood as poke and peek memory inside
               | the microcontrollers so you almost need a set of linker
               | maps to make sense of everything.
        
             | nickff wrote:
             | > _" OBD2 as is required by the NHTSA, enables anyone with
             | a scanner to view the diagnostic information, as well as
             | the state of variables on a running engine. Say what you
             | will about electric cars, but any vehicle with a standard
             | diagnostic port is easily able to be worked on."_
             | 
             | ODB2 reveals only _some_ trouble codes; manufacturer-
             | specific tools will tell you much more about what 's going
             | on.
             | 
             | > _" With modern telematics, and datapoints that the
             | manufacturers have been able to record, giving the ability
             | to access thay information to third party repair and the
             | customers, you can have more choice, and get this, ability
             | to have repairs done."_
             | 
             | I don't understand what you mean by this, and I've spent
             | many years working in automotive diagnostics.
             | 
             | > _" Dealers are not anywhere near always the best place to
             | get a car repaired. In 10 years time, when the new cars
             | age, they will need repair and maintenance that the dealer
             | may overcharge for. If I had to service both of ny cars at
             | the dealership, oil changes would cost me 3 times as much
             | as I can do myself, brakes cost 2 times as much as a local
             | shop can perform. Dealers don't provide a greater service
             | to a vehicle than a standard mechanic shop can provide
             | other than verified manufacturer parts at markup. "_
             | 
             | I agree that dealers aren't always best, but they're
             | generally quite good when the vehicle is less than about 10
             | years old. They have all the best tools, training, and
             | experience with those vehicles. Independent mechanics
             | (especially those who focus on a few brands) are generally
             | better with older vehicles.
        
               | CogitoCogito wrote:
               | I guess the rational solution is for regulators to force
               | the release of those manufacture specific tools.
        
               | nickff wrote:
               | Some of the manufacturers sell the codes (or the tools),
               | but they're expensive, and not really worth it unless you
               | specialize in those vehicles.
        
               | CogitoCogito wrote:
               | I guess I wasn't clear in my last post. I meant that the
               | rational thing would be to force the free release of the
               | manufacture specific tools and information.
        
               | nickff wrote:
               | The manufacturers charge the dealers for those tools (a
               | fact that some dealers resent); it would be quite
               | something for them to make all that stuff free. I think
               | the manufacturers would stop providing the tools and the
               | codes to anyone, if there's no revenue to be had.
        
               | mistrial9 wrote:
               | > stop providing the tools and the codes to anyone, if
               | there's no revenue to be had
               | 
               | this is a crucial statement in this exchange.. there is
               | value, the car.. there are participants in the value
               | chain.. mfg, dealer, repair shop, consumer.. _where_ is
               | the value exchanged? this is fair to discuss in the
               | open..
               | 
               | When people get angry or resentful quickly is perhaps,
               | when LIES are told for the purpose of getting a result.
               | Also, modern manufacturing is a different thing, than 100
               | years ago when this started. Many more things are
               | possible.
               | 
               | I will add, it is obvious here on YNews, that some
               | manufacturers are absolutely callous to the rights of
               | consumers. The USA pioneered consumer rights in many
               | areas. I still hear Mr Ralph Nadar on the radio some
               | days.
        
               | jsight wrote:
               | Oh, its not just the manufacturers. In many cases, the
               | revenue is likely not significant to them in itself.
               | 
               | But it would give dealers less of an advantage relative
               | to independent shops. The dealer lobbies are really
               | powerful.
        
               | syshum wrote:
               | dealer lobbies are powerful at state level, less so at
               | federal level
               | 
               | especially in states which tax the sale of new cars, as
               | most of the time dealer sales represent a huge % of state
               | revenue
        
               | syshum wrote:
               | I guess the parent clear in their last post. They meant
               | that the rational thing would be to ***force*** the free
               | release of the manufacture specific tools and
               | information.
               | 
               | if they were FORCED by regulations, then they would not
               | have the option to "stop" providing the tools and codes,
               | they would be FORCED by REGULATION do to so if they
               | wanted to continue to sell their product.
        
               | CogitoCogito wrote:
               | Of course there would be revenue to be had. They could be
               | banned for not being reasonably cooperative with people
               | trying to repair their vehicles. There would be a huge
               | revenue incentive to cooperate.
        
           | mysterydip wrote:
           | I had to get a couple components on my car replaced recently.
           | The dealer quoted me $6000 for the job. I had it done by a
           | reputable shop instead for $1600.
        
       | trasz wrote:
       | " Access Denied
       | 
       | You don't have permission to access
       | "http://www.ksdk.com/article/news/nation-world/some-car-featu..."
       | on this server."
        
         | glogla wrote:
         | Maybe they shut it off to prevent right to repair?
         | 
         | (More likely slimy profiling stalkers not wanting to deal with
         | GDPR.)
        
         | 7steps2much wrote:
         | Same over here. Might be a ban so they don't have to deal with
         | GDPR?
        
       | kevwil wrote:
       | I'm struggling to find nuance in what seems like a black/white
       | issue. If you buy the vehicle, you can do whatever the @#$% you
       | want with it. If you can't do what you want, it's a subscription
       | model and the maker is responsible for all maintenance and
       | insurance. I fail to see how the latter is a good option for car
       | makers, so I find this whole issue to be total BS.
       | 
       | "Next on CNN, Kia and Subaru vehicle 'owners' have amassed over
       | 50,000 vehicles in a field in Kansas and will be lighting them on
       | fire momentarily. Let's watch."
        
         | yowlingcat wrote:
         | You jest but I believe a Finn did this very thing [1] with a
         | Tesla in a very similar protest:
         | 
         | https://jalopnik.com/watch-a-finn-blow-up-his-tesla-model-s-...
        
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