[HN Gopher] Lessons Learned after $5B of M&A
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       Lessons Learned after $5B of M&A
        
       Author : ttunguz
       Score  : 178 points
       Date   : 2022-02-17 20:02 UTC (1 days ago)
        
 (HTM) web link (tomtunguz.com)
 (TXT) w3m dump (tomtunguz.com)
        
       | lurkervizzle wrote:
       | I've been lucky enough to have sold two companies (edit: in the
       | very low $XXX M range to provide context on the rest of my
       | comment), and 1 is the most important point by far in this list.
       | 
       | The other thing that I almost think should be point 0 is that
       | medium sized acquisitions (high $XX M - low $XXX M) are
       | incredibly hard to "incept". If you're looking for a low $XX M
       | exit, that can be justified with good tech + a good team. If
       | you're looking for larger exits, that's all about revenue, and
       | company traction.
       | 
       | For the high $XX M to low $XXX M acquisitions, you can't just
       | start talking to companies 6 months to a year before you run out
       | of cash to make it happen. Typical tech companies do product
       | planning cycles 1 to 2 years in advance, and a key part of that
       | planning cycle is whether they're going to build or buy parts of
       | the solution. The result here is that unless your product/company
       | is part of the acquirer's plan (e.g., either to buy you or to
       | build equivalent that was too hard), it's really hard to get the
       | corporate sponsor and the budget and the timeline etc to work.
       | Hence, it's damn hard to "incept" a deal.
       | 
       | This is important for founders to understand IMO because so many
       | of the recent Series A and Series B fund-raises have taken low $M
       | ARR companies and given them valuations >$100M. That means these
       | companies have no option but to go for a revenue and traction
       | outcome after >$30-50M ARR. Tech acquirers aren't going to pay a
       | premium of your Series B valuation if you don't have consistent
       | off the charts growth. IMO, there's going to be disappointed
       | employees mainly in a bunch of companies in the next 2-3 years.
        
         | jacquesm wrote:
         | > If you're looking for larger exits, that's all about revenue,
         | and company traction.
         | 
         | That's highly dependent on the space. Companies in emerging
         | domains can be bought pre-revenue at valuations that by
         | traditional metrics do not make sense simply to gain some time.
        
       | phoe-krk wrote:
       | FYI: M&A seems to mean "mergers & acquisitions". The acronym is
       | not expanded anywhere in the article.
        
         | goldenkey wrote:
        
       | imchillyb wrote:
       | That's a lot of M&M's.
        
       | goldenkey wrote:
        
       | herodoturtle wrote:
       | I read a really great book recently - "Failing to win" - about a
       | hot startup that had all the momentum behind it, but ultimately
       | failed.
       | 
       | It covers many of the points in this article and more - and the
       | pacing is a really great.
       | 
       | It is one of the most insightful page-turners I've read in recent
       | times.
       | 
       | [0] https://www.amazon.com/Failing-Win-Hard-earned-purpose-
       | drive...
        
       | tmcz26 wrote:
       | We sold our 8-year-old startup last year, and boy do a lot of
       | these bullet points ring true. We were very lucky that one of the
       | founders was skilled at the M&A game, or we would have
       | underpriced it dramatically.
       | 
       | If you're thinking about selling, I'd recommend hiring an advisor
       | firm. They charge a 2-8% fee, but they are worth it. You get
       | better valuations and help with the tricky clauses.
       | 
       | The one about losing leverage after term sheet, it depends. Our
       | acquirer was a public company, so they had to announce the
       | signing to the market. It would look really bad if the
       | acquisition didn't go through (stock jumped when TS was
       | announced), so I'd say we had even more leverage then.
       | 
       | Edit: typo
        
         | jacquesm wrote:
         | > If you're thinking about selling, I'd recommend hiring an
         | advisor firm. They charge a 2-8% fee, but they are worth it.
         | You get better valuations and help with the tricky clauses.
         | 
         | I agree but: you _also_ have to do due diligence on your
         | advisor firm, they are definitely not all created equal, I 've
         | seen some of these blow up perfectly good deals and like any
         | other broker their incentives may _seem_ aligned but on closer
         | inspection they really are not. Get them to run the process,
         | but keep them out of the decision making loop other than as a
         | conduit to create breathing room. Never have a quorum of
         | shareholders at the table during negotiations or you 're going
         | to get skinned. Get offers, go back to the shareholders /
         | founders and discuss, then counteroffer.
        
           | mbesto wrote:
           | jacques and I both work in M&A so we see a lot of these
           | deals. trust what he says above.
           | 
           | to add a few things from the questions in the threads here:
           | 
           | - Lawyers IMO are much more important for deal dynamics than
           | investment bankers. investment bankers will find you the
           | buyer, help price the deal, and manage the process, but
           | lawyers are the ones who make sure your terms are right.
           | Kirkland Ellis, DLA, Troutman, Weil, Morgan Lewis etc.
           | 
           | - re: Investment bankers ("advisor firm"). The best firm for
           | SaaS I've seen is William Blair - the companies they
           | represent are consistently top tier and well prepared when we
           | review them on the buy side. If you take this list:
           | https://firsthand.co/best-companies-to-work-
           | for/banking/most... my general advice is to stay away from
           | the retail bank names (BoA, Citi, DB, etc.) and the big four
           | (EY, PwC, etc.). But pretty much everyone else is solid.
           | 
           | Happy to answer any other questions. I've sat through 300+
           | transactions (mostly on the tech advisory side) and went
           | through my own sale recently.
        
         | fairity wrote:
         | Any advice on finding the right advisor firm for a sale in the
         | high $xx million range? We're a team of builders and have no
         | experience in M&A, and little experience in
         | finance/negotiation.
         | 
         | I'm worried that a broker will be incentivized to close a deal
         | at an undervalued price, similar to brokers in real estate.
        
           | tmcz26 wrote:
           | Since these firms charge a % of the deal they have an
           | incentive to get higher valuations. It also looks good on
           | their resume. But you can just look at their portfolio and
           | see the exists they worked on, the valuation, who the
           | acquirer was, etc. You can try and reach out to some founders
           | to check if they liked working with the advisor too.
        
           | endymi0n wrote:
           | In all honesty, my concrete advice would be reaching out to
           | other local founders privately and asked what worked for them
           | and what didn't. Note there usually is a lot to these stories
           | that aren't told in public for many reasons.
           | 
           | On top, one thing I regret is not having joined a network of
           | founders and entrepreneurs earlier. These days, I would just
           | ask them and get 2-3 spot-on recommendations with warm intros
           | in a day. We hackers and builders usually scoff at these kind
           | of "elite" networks until we realize building and selling a
           | company is fundamentally a people business, where connections
           | and trust are paramount. Reach out to me on LinkedIn for an
           | intro to the organization I'm in (it's global).
           | 
           | As for the original advice: +100 from my side. Especially if
           | the whole founder round is not experienced, you really want
           | to have a cold blooded veteran on your side. Someone who
           | commands respect by founders, is hired by you guys and is
           | incentivized by getting home a part of the deal. Not only do
           | these brokers have the know-how, they usually have a vast
           | network of interested parties to bring to the table at any
           | time to get a bidding war started and are experienced in
           | navigating the delicate timing of the funnel that is crucial
           | for a success. The differences in outcome I've personally
           | witnessed with and without brokers are night and day, even
           | though I have my own cultural issues with them.
        
             | jacquesm wrote:
             | > In all honesty, my concrete advice would be reaching out
             | to other local founders privately and asked what worked for
             | them and what didn't. Note there usually is a lot to these
             | stories that aren't told in public for many reasons.
             | 
             | This is the best advice. You won't be able to 'interview
             | them' and make a good judgment, the people that have
             | already gone through a process with them know better what
             | they are like. And even then you have to be aware that
             | plenty of these places have 'A' and 'B' teams and that you
             | need to make sure you are comparing apples-to-apples.
        
           | cascom wrote:
           | Interview several firms that have done deals in your
           | space/vertical, and where this will be a meaningful
           | transaction to the firm/md - and ask them for valuation
           | guidance (e.g. what they think they think they can sell your
           | company for) you'll generally find they'll be in a similar
           | range (e.g. 4-5x ARR) that should set expectations for the
           | sale process.
           | 
           | Deal structure can be worth ~20%+ of purchase price so don't
           | be myopic on focusing on price only. Trying to get the last
           | dollar usually leads to broken deals and unhappy people on
           | both sides, but you want to make sure that you're getting a
           | good market read on value for your business.
           | 
           | Make sure you trust the team/have chemistry, you'll go
           | through quite a bit together. Also make sure you have M&A
           | counsel - don't let your commercial counsel handle this (you
           | wouldn't let your internist perform open heart surgery on
           | you...)
        
           | throwaway9870 wrote:
           | Interview them. That is what we did and it worked great.
           | Where are you located? I used ours twice and both times was
           | happy.
           | 
           | You can incentivise them to push for higher prices with the
           | terms you offer them. The ones I worked with were highly
           | motivated and skilled at pushing higher.
        
           | stpe wrote:
           | Pick any of the big four; PwC, EY, Deloitte, KPMG.
           | 
           | Typically they'll do a valuation and put a bonus threshold.
           | x% under, x+n% if over.
        
           | chrisgd wrote:
           | Oftentimes a banker would include an incentive fee for higher
           | valuation - 2% of value up to $50M then 3% on anything above
           | $50M. You can negotiate all these things up front.
        
         | acegopher wrote:
         | How long did the process take for you? From getting the word
         | out until sale? Once you had an offer, how long did due
         | diligence take?
        
           | cbtacy wrote:
           | I've sold 4 startups. Median time from starting the process
           | to close was 6 months, with the quickest transaction taking
           | 2.5 months and the slowest almost 9 months.
           | 
           | Diligence ranged from 3 weeks to 7 weeks.
           | 
           | Fastest transactions were private company acquisitions.
           | Slowest were public company deals.
        
             | anonymouse008 wrote:
             | Curious: were there any takeaways for the question "what to
             | build for what outcome"?
             | 
             | As in, was there an association with time building + time
             | in market = greater sales price? Did Higher Free Cash Flow
             | or Higher Growth lead to a better ratio (cash v stock) for
             | offers?
             | 
             | Very curious -- four successes is quite the batting average
        
           | tmcz26 wrote:
           | From the time we decided it was time to sell (for real, not
           | just theoretically) until the money was in the bank, almost
           | 18 months. It took us 2 months to find an advisor, then
           | another 3-4 months building the deck and investor material
           | (cashflows, projections, etc). We put up a bid, so we had
           | some 8 companies interested at first and we narrowed that
           | down to 3. That process was LONG, but that is what gets
           | better valuation - competition. After we signed the term
           | sheet it was another 6 months due to regulation and legal
           | quirks, due to the acquirer being a public company. Those
           | were the longest 6 months of our lives :)
        
       | Invictus0 wrote:
       | The author probably should have stopped at bullet 7. The rest is
       | clearly filler.
        
       | thiscatis wrote:
       | Did anyone find the close button on the most annoying popup ever?
       | Had to leave the page.
        
         | wodenokoto wrote:
         | it's way up in to top right corner.
        
         | Hard_Space wrote:
         | Top right corner, grey 'X'.
        
         | ilamont wrote:
         | Had to switch to reader view. "X" was invisible.
        
         | cinntaile wrote:
         | Is it gone cause I'm not seeing anything? You guys might need
         | some more adblocking!
        
         | chollida1 wrote:
         | Yes, but this type of thing is common for non technical people
         | setting up blogs. it's probably a plugin that the author has no
         | idea even exists.
         | 
         | I had to close the page without reading as I couldn't figure
         | out how to make it go away. Didn't seem to have a close button
         | on it anywhere.
        
           | danuker wrote:
           | > it's probably a plugin that the author has no idea even
           | exists.
           | 
           | It says "Built with ConvertKit". To get rid of it on every
           | site, until they change it, add this uBlock Origin filter:
           | *##.formkit-slide-in
        
           | nerdponx wrote:
           | "Built with ConvertKit"
           | 
           | My guess: the author never tested it, saw a bump in email
           | subscriptions after adding it, so they kept it.
        
             | mring33621 wrote:
             | well fart@fred.com is a new, eager subscriber!
        
           | dougSF70 wrote:
           | There was enough screen real estate for me to read the text,
           | like peering over a fence.
        
         | dang wrote:
         | " _Please don 't complain about tangential annoyances--things
         | like article or website formats, name collisions, or back-
         | button breakage. They're too common to be interesting._"
         | 
         | https://news.ycombinator.com/newsguidelines.html
         | 
         | The greater problem is the upvotes which tend to push these
         | things to the top of a thread, where they choke out interesting
         | discussion. But it's harder to do anything about the upvotes.
        
         | ivank wrote:
         | It seems to go away after a reload.
        
           | kwertyoowiyop wrote:
           | Ditto. Evidently I failed the IQ test to find it.
        
         | gumby wrote:
         | Yes, the placement of the "X" was absurd. If it hadn't been in
         | a gutter I wouldn't have found it.
        
         | mring33621 wrote:
         | I had to zoom out a few levels (ctrl- on windows/chrome), find
         | the 'x' on the upper right side, close the popup, then zoom
         | back in.
         | 
         | Really crappy experience, 'ConvertKit'!
        
         | vaishnavsm wrote:
         | I had to devtool remove it. Fortunately, they didn't obfuscate
         | the popup like many seem to do nowadays.
        
         | [deleted]
        
       | varsketiz wrote:
       | > There are three types of sales: team, team & tech, and team,
       | tech, & traction.
       | 
       | There are more types. You can buy an entry to a specific market.
       | You can buy users. You can buy to prevent your competitors move
       | to buy.
        
       | 0xbadcafebee wrote:
       | These are the lessons from the selling side. From the buying side
       | there's a different set of lessons, like: they sold us junk that
       | doesn't really work, their people are leaving to another start-up
       | the founder created, nightmarish regulatory violations that only
       | pop up after the merger, having to re-build their entire tech
       | stack/accounts from scratch because it was all built by hand and
       | held together with masking tape, contracts not discovered until
       | after the merger, vetting all software licenses and use cases,
       | the product not being able to integrate with your product like
       | they claimed, 10 years of tech debt. Then there's how much time
       | and money you lose and risk you gain from not doing enough due
       | diligence or not having an efficient onboarding/integration
       | process. I've been at large companies that were M&A masters, and
       | companies that have done dozens of M&As and still can't get a
       | single one right.
        
         | ProAm wrote:
         | Due Diligence is an art form. Not an activity where move fast
         | and break things works.
        
         | anonymouse008 wrote:
         | I have wondered this too -- honestly the big co's best strategy
         | is either: truly hire you with an upfront bonus or wait for you
         | to die out and pick up the pieces. Those that go for flashy
         | deals to fly with the stock price seem to suffer from what you
         | note above.
         | 
         | Heck you could even say the Amazon Whole Foods Acquisition was
         | a loser -- they haven't leveraged the store network like
         | Walmart has.
        
           | superyesh wrote:
           | >Heck you could even say the Amazon Whole Foods Acquisition
           | was a loser -- they haven't leveraged the store network like
           | Walmart has.
           | 
           | As someone who was a regular at Whole Foods even before the
           | Amazon acquisition, from my viewpoint, it has been a win-win.
           | 
           | 1. The online shopping experience has been amazing from the
           | Amazon site/app. Target comes close. 1.a. The free delivery
           | for Prime members was an awesome perk while it lasted and
           | definitely made me buy from WF more than the alternatives I
           | have.
           | 
           | 2. I get 5% from the Prime card, I actually am incentivized
           | to shop more at WF.
           | 
           | 3. Amazon wise I can safely pick up my packages from the
           | nearest store.
        
         | codingdave wrote:
         | > the product not being able to integrate with your product
         | like they claimed
         | 
         | This one jumped out at me.
         | 
         | I've definitely seen integration struggles post-acquisition,
         | but I typically find that the parent company (buyer) needs to
         | be accountable for that integration. But you seem to be saying
         | it is the seller's responsibility to understand the buyer's
         | product and evaluate the integration during due diligence? Did
         | I read that correctly? If so, I'd like to understand that
         | perspective better - would you be willing to elaborate?
        
         | fudged71 wrote:
         | We've been working on tools for post-merger integration, and
         | there don't seem to really be any other tools in the space.
         | It's a huge problem.
        
       | shoto_io wrote:
       | _> There are three types of sales: team, team & tech, and team,
       | tech, & traction. Each one is more valuable than the last,
       | provided the company grows. The greater the revenue, the more
       | likely the acquirer prices a target on a revenue multiple._
       | 
       | I have also seen team + traction and traction only.
        
       | bickmark wrote:
       | that popop
        
         | ttunguz wrote:
         | sorry, fixed now.
        
       | gumby wrote:
       | A lot of these look like cases of sales of smaller startups
       | (which is fine). The process he describes is almost identical
       | with Enterprise sales, down to the role of the "coach" in the
       | customer's (acquirer's) company.
       | 
       | Which makes sense, but framing it that way from the start will
       | make it easier to navigate.
        
         | ttunguz wrote:
         | OP here: in these notes are processes for 2 multi-billion
         | dollar sales and most of the points applied to those as well.
        
       | jacquesm wrote:
       | Great stuff. A long time ago there was a long thread on HN about
       | this subject, the original thread got deleted, but I summarized
       | it here: https://jacquesmattheij.com/how-to-sell-your-company/
        
       | nickreese wrote:
       | #7/8 are the most important in my experience. Easy to lose all of
       | your leverage if you don't know what you're doing when you're
       | negotiating the LOI.
       | 
       | In addition to the LOI items, we got conceptual agreement on the
       | phone from all decision makers about a huge list of other items
       | that we couldn't fit in the LOI and sent an email recap.
       | 
       | To this day I call the recap email the "golden email" as it was
       | definitely the most profitable email I've ever sent.
        
         | aconsult1 wrote:
         | I'm curious about this. Why the recap email was so important?
         | What did it cover that the LOI didn't?
        
           | ttul wrote:
           | Likely things like:
           | 
           | 1. Founder gets a special washroom with a golden toilet seat.
           | 
           | 2. Unlimited lattes at Philz, but only on Tuesdays.
        
         | alberth wrote:
         | What do you mean when you say "couldn't _fit_ in the LOI".
         | 
         | Aren't LOI just written agreements? Your quote implies there's
         | a space limitation.
        
           | Invictus0 wrote:
           | LOIs are 4 pages long by convention. They are also not
           | legally binding and are just the blueprint for the definite
           | agreement.
        
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