[HN Gopher] Discord is a black hole for information
       ___________________________________________________________________
        
       Discord is a black hole for information
        
       Author : Prestoon
       Score  : 483 points
       Date   : 2022-02-12 11:32 UTC (11 hours ago)
        
 (HTM) web link (knockout.chat)
 (TXT) w3m dump (knockout.chat)
        
       | Arathorn wrote:
       | Something we're trying to do about this on the Matrix side is
       | MSC2716 (https://github.com/matrix-org/matrix-
       | doc/blob/matthew/msc271...) - the ability to import archives of
       | existing content into Matrix, and thus 'lock it open' and
       | decentralise it for posterity: as long as one of the servers
       | participating in that room stays alive (and the room is set up
       | with infinite data retention, obviously) then the conversation
       | will live on forever. (That MSC is also well worth a look for
       | those interested in how Matrix works under the hood; MSC2716 was
       | a surprisingly tricky problem to solve but it's basically
       | finished now!).
       | 
       | Our first step will be to import all of Gitter's archives into
       | Matrix - but we're then planning to add MSC2716 to all the
       | existing Matrix bridges so that folks can use it to liberate chat
       | history from Discord and Slack if desired, and avoid it getting
       | paywalled/siloed/lost/held-hostage forever. We're also expecting
       | to do USENET, mailing lists, forums, public IRC channels which
       | have explicitly opted into logging... and generally archive as
       | much possible in an open decentralised fashion, and ensure that
       | gatekeepers can't lock up and blackhole info going forwards.
       | After all, information longs to be free :)
        
       | low_tech_love wrote:
       | "Every time I go to grab a mod or something on Github, have an
       | issue and see the tickets replied to with "Closed, join the
       | discord for help!" I want to cave my own head in with an iron."
       | Nothing to add!
        
       | mitchtbaum wrote:
       | Hence the quote, "Issue queue or it didn't happen." That was
       | Drupal's idiom and it still applies to projects in general.
       | 
       | > While all of these other communication mechanisms are great,
       | esp. for hashing things out more effectively in real time, it's
       | absolutely critical that a summary of what was talked about make
       | its way back here for the benefit of those who couldn't be there,
       | including Google, and yourself 2 weeks later when you totally
       | forget what you talked about. :P There needs to be a URL to point
       | people at who have questions later on. However. As a text-based
       | medium, the issue queues are an ABSOLUTELY HORRIBLE medium
       | through which to have a heated discussion about whatever. For
       | that you turn to one of the others.
       | 
       | https://www.reddit.com/r/drupal/comments/1qz9l9/i_am_angie_w...
        
       | sylware wrote:
       | elephant in the room: discord is another set of closed network
       | protocols with a lot of centralized/multicast/relay servers. And
       | it is free as in free beer: the discord ppl were granted tons of
       | money. Where those tons of money do come from? From the usual
       | blackrock and vanguard funds or their proxies? This is probably
       | public information, but I have not looked into that. If I want to
       | interact with ppl on discord servers: either I have to build a
       | google(blink/geecko)/apple(webkit) browser (which I don't and
       | won't), or use their linux proprietary "app" which expects a
       | massive distro with tons of big deps. The steam client is very
       | far from expecting as much from a distro than this app, and they
       | are both, roughly speaking, packaged/librar-ized google blink
       | engines (libcef). Why something that much toxic for internet can
       | "succeed" (or make a lot of noise): it is insanely easy to use,
       | provides full voice/video calls and more, and is free as in free
       | beer (yeah... massive free bandwidth at a worldwide scale!!).
       | 
       | How to do the same with "open and sane protocols" and not force
       | ppl to use a google/apple based browser? Well it is super ez: 1 -
       | get massive amount (I guess at least as much as the discord guys)
       | of funding to make all the servers and bandwidth free as in free
       | beer, worldwide. 2 - if you get 1, we'll talk about 2...
        
       | bumblebeast wrote:
       | Discord Feels like a modern BBS from the 80's.
       | 
       | .. with annoying notifications
        
       | scrollaway wrote:
       | Is there a concrete reason that we can't build a search engine
       | for discord public content? Archive it?
       | 
       | We used to do this for IRC as well. Anyone remembers
       | https://ibot.rikers.org/?
        
         | tluyben2 wrote:
         | It just needs to export to html every 24 hours and dump that on
         | a server; then it's indexed by DDG and Google etc. It's not
         | like that costs money or anything.
        
         | Prestoon wrote:
         | Good idea, and I suppose people wouldn't have a problem
         | throwing yet another bot into their server. I'd imagine the
         | data it's scraping to be IMMENSE considering Discord saves
         | everything.
         | 
         | https://blog.discord.com/how-discord-stores-billions-of-mess...
        
         | [deleted]
        
       | karlicoss wrote:
       | I'm a strong believer in Zulip with respect to a perfect mix
       | between instant messaging and actually retaining information
       | 
       | - functionality for a public export (can also restrict to
       | specific channels), .e.g. https://leanprover-
       | community.github.io/archive/
       | 
       | - in addition to the above, they are working on a guest mode, so
       | you can read the discussions without logging in -- hopefully that
       | would make it possible to index without setting up a separate
       | archive hosting https://github.com/zulip/zulip/issues/13172
       | 
       | - messages/threads have proper meaningful URLs (unlike random
       | obfuscated UUIDs like in Discord)
       | 
       | - you can easily open things in new tabs -- unlike Discord, where
       | search pane takes like 10% of the screen, or Slack where once you
       | clicked on search result, you lose the context about the
       | remaining results
       | 
       | - you can login with Github (so no need to register for many
       | people, at least for programming-related projects)
        
         | smallerfish wrote:
         | Zulip is great in concept, but the execution lets it down a
         | little. "stream events" for example sounds awfully techie. The
         | UI is not very pretty, fonts are small, etc. It's not clear
         | where to start a chat in a brand new (or empty channel). If
         | they focused on UI for a few months they'd have an easy winner,
         | but in its current state I've had two separate non-techie teams
         | look at it and recoil, and go back to Slack.
         | 
         | (Also, Zulip should try to compete against NextDoor - but to do
         | so they'd need more control around content expiry once the
         | storage limit was hit. No neighborhood is going to pay $7 per
         | user, so the free offering needs to be compelling.)
        
       | aasasd wrote:
       | I just recently got into a few old games with mods and stuff, and
       | am having my share of sites gone up Lethe, search engines being
       | clueless lately, file sharing sites poofed into the wind or
       | serving a 404, and things just not behaving in my environment.
       | Now that I'm also presented with the thought of all info being
       | clumped into endless inaccessible chat logs, I'm already mourning
       | for when I try to fiddle with current-ish games in ten years from
       | now and fail miserably. Plus, If Discord itself disappears,
       | that'll be a massive brain fart for gaming as a whole.
       | 
       | Individual pages for each discussion are awesome, how are people
       | not seeing that? There are of course two sides: that keeping
       | Discord channels is easy (I guess) and brain-dumping into the
       | chats is effortless, for better or worse; and that searching for
       | past info is impossible--but who thinks of that now. Good luck to
       | me in ten years, with reading through ten years worth of chats.
       | 
       | (Gamers are already pretty bad at having their mod files
       | preserved and served securely, what with shady file sharing sites
       | that keep dying, and no checksums anywhere. And with complete
       | absence of open-source culture--just download this binary linked
       | in a forum comment, from a shady site, and run it with admin
       | privileges, what could go wrong!)
        
       | unpopularopp wrote:
       | Discord "won me" over the voice chat. It's just so easy to use
       | and setup for people. I know it's a hard pill to swallow on HN
       | but NOT everyone wants and/or can run their own
       | TS/Mumble/Ventrilo server. That's the number 1 reason Discord
       | became popular in gaming groups. Want voice chat for your WoW
       | raid? 2 clicks. Going to play CSOG with your friends? Here is the
       | voice chat channel.
       | 
       | Discord is not perfect for sure (the search function is atrocious
       | for example) but more intuitive and easier to use than the other
       | options. And you can also stream, share screen, rich embed things
       | etc.
        
         | kristjank wrote:
         | You can get just as good voice chat on Signal, and it is miles
         | easier to use than Discord, especially for people familiar with
         | WhatsApp, Viber and other privacy invaders.
         | 
         | And all of the screenshares and embeds that Discord gets
         | glorified over work just as well over [matrix]
        
           | mcintyre1994 wrote:
           | Does Signal even have some sort of channels? From their
           | website it looks like it's just chats like iMessage/WhatsApp
           | etc? It might be great at what it does but no Discord I'm in
           | would work without channels.
        
             | gobip wrote:
             | It is exactly like WhatsApp. In fact, nowadays, WhatsApp is
             | Signal (as in, they use the same protocol), but it's the
             | same hierarchy: contacts + groups of contacts, and nothing
             | else.
        
           | voidfunc wrote:
           | Signal is a pile of crap. Seriously I am in a small chat with
           | four other people and sometimes it just doesn't sync messages
           | and when it does my phone turns into a vibrating sex toy for
           | 20 minutes.
        
           | 3OCSzk wrote:
           | It might be easier but I'm not leaking my phone number just
           | to have voice chat with internet friends
        
             | tasha0663 wrote:
             | Giving out a phone number to make a phone call. The horror
             | :)
        
             | xigoi wrote:
             | So it's better to leak over other personal information? Use
             | Jitsi or something.
        
               | remram wrote:
               | What personal information? All you need is a screen name.
               | I don't think Discord even requires an email to join a
               | server (if guests are enabled).
        
               | doublerabbit wrote:
               | You do require email and mobile authentication text
               | message on sign up.
        
               | remram wrote:
               | But you don't have to sign up to chat, you can open
               | Discord in your browser and join a server as guest.
               | Granted, the server might limit what guests can do.
               | 
               | I just went through the sign-up process and no phone
               | number was required though, only email.
        
               | xigoi wrote:
               | It's nonfree software, so you can only assume that it's
               | spying on you.
        
               | iqanq wrote:
               | I don't care if Discord sees my ip/email, but I really,
               | really don't want other users to see them.
        
               | xigoi wrote:
               | Oh. I thought you were complaining about giving your
               | phone number to Signal.
        
           | ViViDboarder wrote:
           | I feel like Discord is very different than Signal or WhatsApp
           | and target very different use cases.
           | 
           | Signal and WhatsApp are basically replacements for phone,
           | SMS, and MMS while Discord is meant to be more of a community
           | with many people on many topics in many channels.
           | 
           | They are all quite good at what they do, but they do
           | different things.
           | 
           | A more direct alternative to Discord is Matrix.
        
           | charcircuit wrote:
           | >and it is miles easier to use than Discord
           | 
           | No, it's not. With Discord you can just send them a link and
           | have them join your chat / vc. They don't need to install an
           | app, not do they need to make an account.
        
             | maven29 wrote:
             | Navigation is horribly broken if you don't login. You're
             | just stuck in a loop typing in usernames.
             | 
             | Several OSS projects that I've seen even have sophisticated
             | bot protection and code of conduct agreement schemes that
             | will hide the useful channels until you apply reactions on
             | verification messages.
             | 
             | IRC channels used to keep public logs. Can we at least have
             | parity with that?
        
             | donkarma wrote:
             | you need to use app to voice chat on discord, and need an
             | account to use anything on discord
        
               | yoavm wrote:
               | Unless this is a new thing, I used to do video and audio
               | calls on Discord on Firefox on Linux without issues. No
               | app.
        
         | vitaflo wrote:
         | Agreed. They also do some black magic where even with my mic
         | wide open it won't pick up things I don't want it to. I could
         | eat potato chips right into the mic and it won't turn the mic
         | on, but as soon as I speak it does. The vox in discord always
         | amazes me. It seems to always know what I want to transmit and
         | what I don't.
        
         | donkarma wrote:
         | yeah how long until they run out of VC funding? no chance this
         | is profitable. i know many people who use discord as their
         | personal cloud storage
        
           | pteraspidomorph wrote:
           | Anecdotally, yes, but I doubt most users deliberately make
           | themselves unprofitable. There're millions of kids who just
           | want to use voice chat and share meme gifs. Plus Discord has
           | been gating a lot of features behind Nitro in recent years,
           | and they make a lot of money from Nitro/Boost purchases (it's
           | hard to tell since they're privately owned but they might
           | make close to 200 million this year). I suspect they can stay
           | afloat without VC funding (though they keep getting it
           | anyway). And their valuation is really high.
        
         | spaniard89277 wrote:
         | mmm I don't know, I've found myself needing to reload Discord
         | multiple times. For voice chat with my friends I use Jitsi, it
         | works way better.
        
       | pmoriarty wrote:
       | My main problem with Discord is its atrocious way of handling
       | logs.
       | 
       | There's no (that I know of) to export channel logs from Discord,
       | nor to log to an external text file.
       | 
       | That means that if I'm interested in something that was discussed
       | at some point in the past, I have to either use Discord's crappy
       | search feature, or manually scroll back and manually scan through
       | text to try to find what I'm interested in.
       | 
       | Discord's scrollback is slow and painful.
       | 
       | By contrast, IRC logs are just plain text files, so I can use
       | powerful regexes or a plethora of text search/manipulation tools
       | to work with them, and scrolling back through text logs is super
       | fast... especially in a decent editor like vim or emacs.
       | 
       | I also own my own logs, and don't need to be connected to any
       | server to read them. Reading/searching through logs can be done
       | completely offline.
       | 
       | If Discord decides to ban you or some channel/server you're
       | interested in goes down (permanently or even temporarily), you're
       | completely screwed. You'll never get the information you're
       | interested in out of it.
       | 
       | The only substantial advantage of Discord I can see over IRC is
       | inline images (which are often just an annoyance, but can
       | sometimes be useful) and voice chat.
       | 
       | Other than that it's bloated, opaque, and a worse experience for
       | me than IRC.
        
         | iceflinger wrote:
         | I remember their official twitter responding to someone that
         | exporting logs wasn't something they could/wanted to do for
         | whatever reason so I wrote a content dumper super quickly
         | https://github.com/IceFlinger/discord-server-dump
         | 
         | But its a big shame that they don't wanna include this as a
         | built in feature since yeah exported logs are very useful.
        
         | jodrellblank wrote:
         | I don't know a way to export logs, but I am in some Discord
         | channels which have a bot joined to connect them to an IRC
         | channel in a 2-way echo. The IRC side of that could be logging
         | everything from that channel with standard IRC logs.
         | 
         | > _" The only substantial advantage of Discord I can see over
         | IRC is inline images and voice chat._"
         | 
         | Inline code blocks with syntax highlighting using ```python
         | markdown syntax; replying to a message brings a clickable line
         | of what you are replying to which jumps back up to the previous
         | line in the chat.
        
       | 0x_rs wrote:
       | I hate the discordification of communities. A lot of them did not
       | survive the modern era and moved en masse there, but the
       | experience is miserable, and they're usually moderated in a
       | manner that doesn't spur discussion ("move to this section for X
       | topic", et cetera, that's just one I see often). Finding content?
       | You have to use some weird bot or the awful search function
       | worthy of a high school assignment website project. Besides, it's
       | also difficult to access it from my recent experience. You can
       | provide a valid email and phone number, validate, and it may
       | still suspend you for "violating ToS" (?) immediately after
       | signing up. I don't think it's suited for a lot of things that
       | end up on there, that shouldn't really be in IM-form, but maybe
       | it's just old-me.
        
         | redwall_hp wrote:
         | That's actually my number one issue with Discord: the
         | stratification of discussion. With IRC, your "community" is a
         | singular channel where everyone congregates and talks. It can
         | be chaotic, and maybe you only check in and catch up so often,
         | but it's all in one place.
         | 
         | Discord groups always end up with 735 channels about super
         | specific topics. So you're not only spreading discussion over
         | tons of channels where things will be evenly quiet and
         | unnoticed, but you now have to go and laboriously check each of
         | them to find new stuff. Or mute half of them you don't care
         | about so you're not constantly being spammed with unread
         | indicators. This also creates the "internet cop" problem, where
         | whoever created the community (or someone they added as a
         | moderator) feels the need to constantly yell at people for
         | having organic discussions instead of searching for the
         | specific channel approved for topic #365.
         | 
         | Basically, the whole thing seems to discourage discussion more
         | than foster it, because people simply don't work that way. That
         | sort of structure works for forums, but not for something
         | happening in real time.
        
         | agumonkey wrote:
         | The "human" aspect of discord annoyed me too much, there's
         | indeed a lot of seriousness brought by the "possibilities" of
         | the app and the spirit of today where everything has to be
         | classified. People are becoming very tense about information,
         | it's like music shows with smartphone filming except with
         | admins in a chan.
        
       | niblettc wrote:
       | There's a huge opening in the market between slack and discord
       | for community conversation and organization. My startup is
       | working on this right now with a web3 implementation.
        
         | searchableguy wrote:
         | I would love to connect and learn more. Email is in my profile.
        
       | minerva23 wrote:
       | Discord has (very fast) search and I've had a ton of success
       | searching for a problem and finding answers. YMMV I guess.
        
       | Coding_Cat wrote:
       | As someone who was a prolific user of both I'm going to come to
       | the defense of Discord here.
       | 
       | First let me say that yes there is some valid critism to be had.
       | Mostly around information preservation, lack of indexing by
       | search engines, barrier to entry, those kinds of things. I agree
       | that those can make Discord a bad platform for a random technical
       | project to use as a support forum / bug tracker / log. (though
       | you can always write a bot for that).
       | 
       | However, with respect, some comments (not all!) do feel a bit
       | like people are simply getting older and blaming technology for
       | what are really demographic changes.
       | 
       | Consider this comment by Azalea on the first page has a quite a
       | few people agreeing with it, it says
       | 
       | > And without going all good-old days Internet you damn
       | whippersnappers, I think the move towards chat-room style
       | dialogues also signifies a cultural shift towards bite-sized
       | content and quick, shallow, generally meaningless interactions. I
       | have made a grand total of one friend on Discord servers after
       | posting compulsively and replying to a lot of people. Social
       | interactions on the Internet don't really have the same weight
       | and permanence that they used to.
       | 
       | which wasn't really my experience on Discord, but then it also
       | goes on to say
       | 
       | > I miss the old days of logging into my favorite Counter-Strike:
       | Source servers and interacting with the regulars there. Everyone
       | on VOIP playing the same game can lead to bonding experiences,
       | and I made a fair bit of friends on those servers. Now with
       | public matchmaking, that old-school magic has mostly disappeared.
       | 
       | Which to me is that quick-fire social interaction they seemingly
       | called shallow and meaningless. This struck me as odd because
       | having lived trough the rise of social media and matchmaking
       | Discord feels like a return to this old 'social' internet.
       | Especially during these last few years, It's been great for my
       | social life. I've made new friends and reconnected with old ones.
       | Just yesterday I visited a friend I met on Discord.
       | 
       | And I don't think I'm alone: plenty of people heavily use Discord
       | for hanging out with friends, forming gaming groups, discussing
       | and playing together. Everything that they say is lacking in the
       | modern internet. And not just for gaming, There's plenty of LGBT+
       | spaces, location based spaces, or Maker spaces too.
       | 
       | But one thing I have noticed, is that at 28 years old I already
       | skew old in most spaces. Because of that I'll generally avoid
       | spaces that don't have a reasonable minimum age because I don't
       | really care for hanging around in spaces dominated by teens. But
       | for those teens, and once you find spaces that fit you, Discord
       | is a great place for fostering _community_. In a way that games
       | and IRC/forums used to provide when I was a teen, before social
       | media and 'matchmaking' kind of scrubbed that from the mainstream
       | for a while.
       | 
       | That's why I don't think the kinds of complaints given in the
       | quotes is realy an issue of technology, but an issue of
       | demographics and aging.
       | 
       | But maybe this is just me being an extrovert with ADHD liking the
       | shiny chatterbox with cute emotes.
        
       | mabbo wrote:
       | Discord is a wonderful program for real-time communication and
       | asynchronous conversations. But are either of those use-cases how
       | you want to provide a help system?
       | 
       | Imagine if Stack Overflow was ephemeral. If once you asked a
       | question, the question and answer slowly faded into nothingness
       | for everyone who wasn't actively on the system when it was asked?
       | And anyone who wanted help had to ask _again_ , while the experts
       | rolled their eyes going "Ugh, we answered that like a dozen times
       | already!".
       | 
       | It's a different use-case. It requires a different tool.
        
         | pictur wrote:
         | I think this is a serious problem for the companies you
         | mentioned. Some questions are asked maybe dozens of times and
         | there is no written answer anywhere. or this is the correct one
         | i don't know but it's a weird problem.
        
       | pdimitar wrote:
       | Strange criticism. Feels more like the person is unhappy with
       | community managers / admins who don't know better and shoehorn
       | Discord into everything community-related, especially where a
       | more async easier to catch-up with media like forum would work
       | better.
       | 
       | Fast-moving chat channels and forums both have their very valid
       | uses.
        
       | joshspankit wrote:
       | I would argue that all timeline-based communication tools are
       | black holes for information.
       | 
       | How much knowledge has been lost to IRC channels, chat
       | conversations, forum threads, and so-on?
       | 
       | Yes, many of us have gotten good (or even excellent) at parsing
       | through threads to find the nuggets of information that lead us
       | to the understanding we seek, but it's clearly not the
       | environment that information wants in order to thrive.
        
       | VectorLock wrote:
       | >for whatever reason server admins just love to split the
       | community across what feels like hundreds of unnecessary channels
       | no one will ever use or look at
       | 
       | I see this one a lot. Server Admins love to customize their
       | servers and the primary way they do it is by adding a thousand
       | channels with emoji names that make them difficult to link to,
       | and dozens of bots that have marginal utility at best and are
       | absolute noise factories at worst.
        
       | pingsl wrote:
       | What he described is not only a Discord "issue", it applied to
       | other modern communication tools as well. I feel Discord is
       | better than Slack because there is no 10K searchable message
       | limit for free accounts and ridiculous pricing model.
        
       | arkitaip wrote:
       | At least discord doesn't just paywall content you created
       | yourself like Slack does. I have seen dozens of slack servers
       | where entire channels are scrubbed of information because they
       | are on the free plan and hit the 10k messages limit.
        
         | kevincox wrote:
         | Yes, but why it it's Slack's job to pay for these archives? I'm
         | sure they are not that expensive, at least individually, but I
         | more blame the people who are encouraging these valuable
         | discussions to be posted there.
        
       | jbirer wrote:
       | It's not Discord's fault as much as it is the fault of lazy
       | owners who don't know how to set up a Gitter or IRC or a
       | stackexchange clone.
        
       | udbhavs wrote:
       | Gitter is much better in this regard since messages can be
       | indexed by search engines and show up in searches.
        
       | pharke wrote:
       | Couldn't this be solved with a service that automatically
       | archives Discord chat in a forum format and hosts it online?
        
         | xigoi wrote:
         | At that point, why not just use something else?
        
       | everyone wrote:
       | I really like Discord, but maybe its cus I grew up without
       | internet. If you joined some club (like geology club or
       | something) back in the day, you would show up and ask questions
       | and whoever was there would answer your questions and ye would
       | chat. They wouldn't respond by simply saying "RTFM!!" or "Someone
       | already asked this!"
       | 
       | I think that attitude (like on stack overflow) That they are
       | building some kind of perfect repository of knowledge for the
       | ages from these various question and answers is delusional and
       | has ruined that site in recent years. _Most_ stuff on the
       | internet seems to be highly transitory, constantly getting taken
       | down by DMCA or some other bullshit with new stuff being uploaded
       | in its place. Also the questions and answers themselves quickly
       | become obsolete as tech changes.
       | 
       | Also, simply RTFM is not a good way to learn. There's plenty of
       | evidence suggesting that asking questions and interactive
       | learning is superior to simply learning by rote out of a book.
       | When I'm learning (especially at the beginning, I really wanna
       | ask loads of dumb questions and chat to someone who is already
       | versed in the subject)
        
       | cyborgx7 wrote:
       | Discord being a black hole for information is a feature, not a
       | bug. It's for in the moment communication with some asynchronous
       | applicability. But if you use it as your primary source for
       | community-created information, you're using it wrong.
        
         | pndy wrote:
         | I think that _feature_ makes quite obvious why Microsoft was
         | interested in purchasing Discord - that would give Redmond an
         | enormous amount of information to mine through every second,
         | every day
        
       | jodrellblank wrote:
       | Again we have the two sides "everything is thrown away" vs
       | "everything is kept forever".
       | 
       | This: " _Every time I go to grab a mod or something on Github,
       | have an issue and see the tickets replied to with "Closed, join
       | the discord for help!" I want to cave my own head in with an
       | iron._" - Turd Ferguson
       | 
       | is not the same value as a piece of documentation for how to use
       | a tool might be, both needing to be kept forever and surfaced in
       | all future search results. Forum content is awful in its own
       | ways.
       | 
       | Is there no system which keeps good content and poor content is
       | deleted over time? For values of 'good' and 'poor' which mirror
       | what people might want in search results, 'what does $error
       | mean?' being good and 'I HATE THING, THING USERS ARE IDIOTS'
       | being bad even if archaeologists might love it.
        
       | wheresmycraisin wrote:
       | 1) It's not worse than IRC or Slack, and in some ways superior
       | since it has a lower barrier of entry (IRC is... IRC, and slack
       | user management/invite system is weird) 2) When was recording of
       | live, synchronous communication ever meant to be a repository of
       | information? Do people complain that audio transcriptions of
       | group discussions are an inadequate replacement for purposely
       | written documentation? There's a reason you take notes during a
       | meeting.
        
       | monocultured wrote:
       | Twenty or so years ago I was running Hotline and KDX servers, and
       | loved having "my own place" where people could visit and hang
       | out. Recently, I started a Discord channel to rediscover some of
       | that same feeling, but it's mostly become a persistent chat for
       | my friends (in lieu of Messanger, Telegram, etc). Some other
       | channels I've joined are quite quirky and fun though.
       | 
       | The main difference being that you could only be logged in at one
       | server at a time - unless you had multiple client installs - and
       | there's something nice about that limit; you have to choose a
       | hangout and tend to engage more because of it.
       | 
       | I agree with the OP though - I wouldn't rely on Discord as a
       | knowledge repo...
        
         | aaomidi wrote:
         | People are using it as a knowledge repo and it's not indexable.
         | 
         | Learning from past discussions is getting so much harder.
         | 
         | Discord can and should fix this.
        
       | madars wrote:
       | The worst part about Discord is that it is against their ToS to
       | use third-party clients (and there are reports of people's
       | accounts being banned for them making the black hole effect
       | worse). In particular, you can't have a client that has local
       | chat history, local search, or just better information density on
       | the screen:
       | 
       | >All 3rd party apps or client modifiers are against our ToS, and
       | the use of them can result in your account being disabled. I
       | don't recommend using them.
       | 
       | https://twitter.com/discord/status/1229357198918197248
        
         | FastEatSlow wrote:
         | I'd argue that it's not too significant of an issue, as
         | generally most clients do a good job of presenting themselves
         | with completely normal behaviour to the discord api. Most
         | people are banned because of API limits, such as attempting to
         | spam without keeping in mind the limits, (Random delays with
         | around 1 msg/s last I tried), or there's a bug in the client,
         | such as ripcord once causing a login loop for me. If you keep
         | it sensible, it's fine. Most people using these custom clients
         | know the dangers and keep information on how to get back into
         | everything, so there's not too much of a black hole effect.
        
       | Hnrobert42 wrote:
       | I periodically see complaints like this posted here. I wonder if
       | I am in an information bubble.
       | 
       | Are HN readers, a more traditional forum, biased against non-
       | traditional fora? If nothing else, it would be hard for to post a
       | link on HN to Discord discussion about the advantages of Discord,
       | where, presumably, such a discussion would most likely transpire.
        
         | xigoi wrote:
         | Discord is not a forum, but an instant chat app for gamers.
         | Using it as a forum is the problem.
        
         | derbOac wrote:
         | I can't speak for anyone else, but I'm tired of proprietary,
         | centralized communication systems. What I want is open,
         | accessible, and decentralized or at least federated, or
         | something that someone can start up an instance of. I don't
         | care if _you_ want to start your own server, or use something
         | hosted, I just want it to be the case that _someone_ can.
         | 
         | Traditional forums aren't networked. It's not like I can mirror
         | HN either. But I could go start a forum somewhere if I wanted,
         | and there would be a record of posts somewhere.
         | 
         | Discord kinda runs into two problems for me: it isn't an open
         | decentralized protocol, and it seems like it's being misused or
         | something? I guess if devs want to use it and welcome anyone to
         | come in and see what's going on, great. But then I'd prefer
         | they use something decentralized, and it still isn't a
         | substitute for a forum or forum-like place.
         | 
         | I think your question is an important one just as a sort of
         | perspective check, but I can articulate pretty clearly what it
         | is about use of Discord that bothers me, and can point to very
         | popular systems that work much better as theoretical examples
         | or templates in my mind (for example, Matrix, Reddit, or
         | Twitter).
        
         | inopinatus wrote:
         | One can hardly describe Discord as non-traditional, since there
         | are no new ideas on display. It's well executed for the needs
         | of a particular segment, that's all.
        
           | genewitch wrote:
           | we were doing what discord did back on AOL and msmsgs.exe!
        
           | derbOac wrote:
           | In some ways in fact the problem is that Discord is too
           | traditional.
        
       | rchaud wrote:
       | I agree 100% with the article. To community organizers: for the
       | love of all that is holy, set up a proper message board with
       | threaded discussions. Who does ultra-ephemerality benefit?
       | 
       | Discord is black hole for conversations with more than 5 people
       | in general. This is true not just for software discussion, but
       | also music, sports and pretty much everything else. In a single-
       | purpose channel, conversations die off as the subject of
       | discussion is constantly changing. If I wasn't online at the
       | time, I can't bring up the same topic the next morning, because
       | it's been discussed already.
       | 
       | Compare this to something like the forums on rateyourmusic.com.
       | There are long-standing conversations about specific topics that
       | are years old. Everything is easily searchable, and can be
       | refined to searching inside topics. On profile pages for artists
       | and albums, you can see links to discussions related to that
       | artist or album. This is elegant design that's extremely user
       | friendly. The polar opposite of that is a Discord server with
       | with 5-6 extremely broad channels, and a never-ended series of
       | ellipses notifying you that someone is about to post another
       | message that will soon be lost to the void.
        
         | slx26 wrote:
         | >> Who does ultra-ephemerality benefit?
         | 
         | It helps create a sense of community very quickly, and it helps
         | keep it alive.
         | 
         | Honestly, trying to judge Discord for its ability to structure
         | information is simply missing its point. I dislike many things
         | about Discord, but projecting my needs or preferences onto it
         | and saying it's bad based on that alone is quite shortsighted.
        
       | taubek wrote:
       | Maybe one day Discord will have a feature to enable indexing of
       | content by external services or to make it public.
        
       | unixfg wrote:
       | If it's reliably used as an opportunity to improve documentation,
       | then I can see Discord having a place and forums not being
       | necessary. I wouldn't expect that to happen, though; I know how I
       | feel about documenting even when I'm being paid to do it.
        
       | cybarDOTlive wrote:
       | I was just interested in learning about a micro blogging project
       | from Twitter and their blog is basically empty, but the discord
       | has a lot of activity. It's a bit jarring to see these
       | professionals interacting on a gaming platform, and adds a lot of
       | friction for me personally. I'm really interested in the
       | technology and updates but not enough to sift through their
       | chitchatting. No offense.
       | 
       | https://blueskyweb.org/ https://discord.gg/YmrHBhCuFa
        
         | rchaud wrote:
         | It's precisely the pointless chitchat that makes the UX of
         | Discord so bad for Reddit/Stack Overflow like use cases. I'm
         | not there to socialize!
        
       | nickvec wrote:
       | Never liked Discord. Always thought it was extremely confusing
       | and cluttered. Information overload for sure, and very hard to
       | keep track of things unless you are checking it constantly.
        
       | throwaway3snao wrote:
       | Furthermore, not only it's closed source but you are giving all
       | your conversations and metadata to a private company.
       | 
       | It is a free data host[ag]ing platform run for profit.
       | 
       | Your data is safe and accessible as long as the economic
       | incentives are aligned with that.
        
       | 40four wrote:
       | For software projects, Discord isn't my favorite either. But on
       | the other hand, I have used it successfully for getting help, and
       | finding previous answers to my questions. To say everything gets
       | buried in the flow of chat doesn't make much sense to me. Discord
       | has a rather robust search feature, and it works well. Search for
       | what you need, if it was talked about before you'll find it. If
       | not ask a new question.
        
       | willjp wrote:
       | I agree, but it's not discord's fault. Discord is great at what
       | it does. I find the same social issues with discord, slack,
       | gitter, irc, matrix.org, etc. Chat may be good for the
       | questioneer, but it's bad for search/retention. I kind of miss
       | the prominence of phpbb.
        
         | kitkat_new wrote:
         | Matrix chats can be indexed by google and other search engines
         | if set to public.
        
           | genewitch wrote:
           | the ones on my homeserver aren't, and searching for the
           | domain of the homeserver shows that users are in rooms on
           | other homeservers/networks.
        
           | willjp wrote:
           | Oh I didn't realize that, thank you!
        
           | cuteboy19 wrote:
           | I have never seen a matrix result show up in google though.
        
       | 127 wrote:
       | On the other hand, it's good that not everything we do and say on
       | the Internet gets stored permanently in some database.
        
       | jimmont wrote:
       | Discord is like having a conversation in a loud, popular pub
       | between happy hour ending and business peaks. Some people love
       | it. I imagine it relates to how much hearing loss and the depth
       | of interaction desired. Github's various features and
       | stackexchange appear to fill the gap covering the entirety of
       | happy hour.
        
       | nfRfqX5n wrote:
       | all they would need to do is add forum support. it's already sort
       | of there with threads
        
         | tester756 wrote:
         | I disagree
         | 
         | there are tiny details that make forums, it aint just thread
         | based format
        
       | blhack wrote:
       | I experienced this when I bought a niche 3D printer (a CR30,
       | which is a belt printer).
       | 
       | The machine required a lot of finessing to get working properly,
       | and almost all of the information was in discord channels.
       | 
       | The people writing and sharing info in those channels were of
       | course very gracious and helpful, but it was frustrating to try
       | and search for things there instead of on a traditional forum.
        
       | emptybottle wrote:
       | Discord channel sprawl is a strange phenomenon. It happens to
       | each server I've joined, just gets worse over time.
       | 
       | I think park of the issue is that you cant /part a channel in
       | discord. Every channel you have access is automatically joined,
       | you can't leave and you have to adjust notifications for each to
       | avoid an overwhelming number of messages.
       | 
       | That and the communities are usually small-ish so you have the
       | same people in most of the channels.
        
         | eximius wrote:
         | bigger communities work around this with roles to gate access,
         | where the role is granted with bot interaction.
         | 
         | we could argue over what the application defaults should be,
         | but its not unexpected the authors and users trend toward
         | engagement being the default.
        
         | stefan_ wrote:
         | Even small communities can have painfully unaware,
         | "organization" obsessed OCD people in it. They are generally
         | the ones that keep insisting some particular thread of
         | discussion really belongs in #xyz.
        
         | Root_Denied wrote:
         | The solution I use to combat this is right click > mute server
         | for every server I join, and also check the box under
         | notifications > suppress @everyone and @here notifications.
         | Then if I want notifications (either just the visual dot
         | indicator or an actual ping for messages) I can do that on a
         | per channel basis.
         | 
         | The only notifications I get are when I'm explicitly tagged or
         | if a role I've opted in to is tagged. This cleans up the
         | notification spam almost entirely, I only wish there was a way
         | to set that as the default for any new server I join.
        
         | BeFlatXIII wrote:
         | Every server eventually adds channels for memes, general off-
         | topic, and pets.
        
       | iqanq wrote:
       | Discord is a chat program. Chat comes and goes. The fact that
       | search sucks is a feature. If you need a good search feature,
       | good categorisation, etc then you need a forum or something
       | similar. People use Discord because they don't want a forum, they
       | want a chat.
        
         | eternityforest wrote:
         | Just don't use one of those modern forums that basically act
         | like chat rooms...
         | 
         | Chat and forums/wikis should probably be integrated in one app
         | again, like the old shoutboxes on forums.
        
         | alexb_ wrote:
         | Most information, especially anything about video games, is
         | tucked away in a discord nowadays. I'm in many that literally
         | act as storage of information - a large number of channels that
         | only the admin can post in where they post info.
        
       | eternityforest wrote:
       | Endless scrolling is a black hole for information. And the
       | hawking radiation that comes out is keyboard diarrhea.
       | 
       | If I were trying to subtly encourage pounding out content free
       | crap, I would probably want people to use difficult to search,
       | non paginated scroll feeds as much as possible.
       | 
       | Discord might be a black hole, but Discourse has some of the same
       | properties. Facebook is the same way.
       | 
       | Anything that funnels people into multi-thousand post individual
       | pages is going to lose information.
       | 
       | Old proboards forums, github issues, and wikis don't have this
       | problem. Content is in smaller blocks that can be linked to
       | easily, and there is a strong culture of keeping topics focused.
       | You don't have multiple unrelated conversations in one place.
       | 
       | You can jump to the end or beginning of a thread when quickly
       | skimming to see if it's relevant.
       | 
       | And you can see all threads in a given time period pretty easily
       | with pagination, when you want to understand the larger picture
       | at a point and time.
       | 
       | These are all things that are useful both for a sense of
       | community and for technical work itself.
        
         | agumonkey wrote:
         | I find myself enjoying searching vintage mailing lists a lot
         | more. Maybe a matter of information density (people think more
         | and speak less ?)
        
         | urthor wrote:
         | > There is a strong culture of keeping topics focused
         | 
         | I think you're mistaking the type of content on
         | Discord/Facebook as a byproduct of the design of their
         | platforms.
         | 
         | Upvote oriented forums are the internet's equivalent of
         | academic citations.
         | 
         | GitHub issues have more than a sprinkle of the "middle managers
         | preening themselves in meetings for status" vibe.
         | 
         | They both have the same property: end users displaying
         | individual dedication to writing thoughtful comments.
         | 
         | People do not come to Discord/Facebook to discuss weighty
         | topics, with highly edited well thought out answers. They are
         | there to blast nonsense after a long hard day at work.
         | 
         | And that's okay, we all do.
         | 
         | Anecdotally, I find Discord search still fairly easy to use.
         | It's an extremely similar experience to what I have to do to
         | wring answers out of the mitts of Google, Splunk, Slack search,
         | grep, or any other search bar I've encountered.
         | 
         | Like grep, you just have to put in the effort upfront to learn
         | the search filters. In fact it's far easier to search Discord
         | than picking up regex and grep ever was.
        
         | guywhocodes wrote:
         | I've been working with this idea for a while, that it's
         | immutable pagination that makes any written work worthwhile.
         | With it we can spatially reason about it and we commit its
         | location to memory. You can never do that with an infinite
         | scroll.
         | 
         | Maybe a time-based tree structure would improve how we use
         | slack for example.
        
           | ffhhj wrote:
           | Timestamp instead of page number?
        
         | micromacrofoot wrote:
         | you can search everything in discourse and categorize it, it
         | has all the same features you mentioned about github
         | 
         | I never lose info like I do in discord
        
         | jsemrau wrote:
         | The UI should differentiate between comment and relevant
         | contextual replies. None of the existing social networks manage
         | that properly.
        
         | CyberShadow wrote:
         | Discourse isn't all that bad with JavaScript disabled.
        
       | [deleted]
        
       | opdahl wrote:
       | What is strange about Discord is this great discrepancy between
       | the ones that love it and the ones that hate it. If I were to
       | guess on the reason of why that might be it would be that Discord
       | is probably really good for the people that are constantly on it,
       | and don't really miss any communication going in. These people
       | have probably been there for some time so they don't feel the
       | problem of not knowing where the past information is, because
       | they were there when that information was communicated and
       | therefore never need to look back at it. These people will
       | (obviously) recommend using Discord, since it works so well for
       | them!
       | 
       | The problem arises when you have people that just now-and-then
       | hop into the Discord. These people are not in the "clique" so
       | they don't feel comfortable talking/discussing too much in the
       | channels, and they also really have no clue where to go for any
       | of the lost information these super users don't even think about.
       | This is probably why I never really use Discord except for voice,
       | since I just don't get anything at all from reading an endless
       | chat log. It's like being someone stepping in to a tight knit
       | friend group with a long history and no way of looking into it.
       | 
       | Discord will most likely have to figure out how they can keep it
       | so that it works for these super users, but somehow make the
       | information organized for people that aren't hard core community
       | members.
       | 
       | Edit: Wrote "clique" wrong
        
         | neutronicus wrote:
         | I love Discord because people were jerks on forums and they are
         | nice on Discord.
         | 
         | Something about knowing this flame war is for the permanent
         | record (and the fact it keeps getting bumped) just seems to
         | drive people off the deep end.
        
           | adam12 wrote:
           | My experience is exactly opposite. People seem to go to war
           | when they know that the conversation will just be lost over
           | time.
        
             | mmis1000 wrote:
             | The fire comes fast for sure, but also goes fast. Unless
             | there is enough people just to keep the war 24/7.
             | 
             | On the other end, this is much easier on forums. You can
             | fire a war, and bump the thread again next day you come
             | back. Without the admin kill the thread, this can goes
             | forever.
        
             | tester756 wrote:
             | weird
             | 
             | if anybody wants, then he can save it easily
             | 
             | also forums tend to be as anonymous as discord, so idk.
        
         | JonathanMerklin wrote:
         | I'm not sure if "click" is intentional wordplay or not, but if
         | it isn't, the word is "clique" FYI.
         | 
         | I'm also strongly of the opinion that tying core business
         | functionality and information transfer to a third-party chat
         | application is a massive footgun, and other than the fact that
         | I use it out of business needs and not just for voice, I think
         | s/Discord/Slack/g applies. I've both heard Discord described as
         | "Slack for hobbies" and Slack as "Discord for the employed"
         | (although obviously it's not a perfect distinction and I've
         | seen e.g. Netrunner groups on Slack and e.g. some startups
         | communicating through Discord).
         | 
         | That said, the number of teams and departments I have either
         | encountered or heard about from engineering friends elsewhere
         | whose primary - and sometimes only maintained - deployment
         | interface is a Slack command clearly means that I'm the dumb
         | one for trying to work the UNIX philosophy into most of my
         | life's tools and nobody else is blinking twice about vendor
         | lockin and memoizing solutions in a chat application. I just
         | try and take any question/answer that was sufficiently obscure
         | or anything asked more than once and shove it in an "OAQs"
         | ("occasionally asked questions") on Confluence or whatever the
         | knowledgebase application du jour is, but it still feels like
         | teardrops against the ocean sometimes.
        
           | Coding_Cat wrote:
           | I use Discord a lot and I agree that it's bad to use it for
           | anything that you can't afford to suddenly lose (though
           | people still use Google and Paypal too).
           | 
           | I do think a modern chat app is a value-add for fast moving
           | (tech) companies. It is a nice hybrid between sending an
           | email or knocking on someones door for a chat.
           | 
           | And as for the 'chat commands', they're usually just thin
           | wrappers around the UNIX style tool. It's maybe not the most
           | reliable way, but it does have a low barrier and there's not
           | much lock-in. I used to have my server email myself whenever
           | something needed my attention, but now it'd probably use a
           | Discord bot for that.
           | 
           | However, I still wouldn't use it professionaly. the lack of
           | self-hosting (privacy) and archival(bots can solve this
           | pretty easilly) and restricting DMs (see slacks previous
           | issues) makes Discord unsuitable.
        
         | woko wrote:
         | This situation becomes obvious when you want to use the search
         | box to retrieve old conversations. I use Discord every day, so
         | I fall in the first category in your post. However, every time
         | I try to find an old conversation, Discord UX and search engine
         | make it super hard, if not downright impossible. I can feel the
         | pain of a user who would have just arrived on the server.
        
         | friedturkey wrote:
         | I mean, people aren't really keeping up with the top posts 3
         | weeks ago on HN, reddit, or twitter. That's why reposts are so
         | common.
         | 
         | The first two are easily indexed by google, so that's one
         | advantage. Twitter has a site-wide search. Discord doesn't
         | (yet?) have such a thing, but I think the focus being private
         | communities might keep that from happening... unless they get
         | bought out and some MBA says "how can we better get clicks?"
        
           | zhte415 wrote:
           | USP, Unique Selling Proposition, a term I'm shoehorning for
           | wan of a better one.
           | 
           | Different USPs, or pseudo USP as it's a weak U, more a
           | network effect.. The USP of Facebook being closing a circle
           | Facebook controls around you. Of Reddit being
           | indexable/discoverable communities/interests, of
           | Stackoverflow focused, transactional answers. Of Twitter
           | being bullied into change from their earlier premise to
           | serving bigmedia noise. Of Discord wasting users time for the
           | reward of 'being part of..', that's their USP and Discord
           | would die without the _waste time through repetition_ that
           | holds membership (for now).
        
         | arriu wrote:
         | It seems like AI could be setup to address this. I would think
         | it would be insanely useful.
         | 
         | Personally, I'd rather look at an enriched summary than the
         | original chat log in most cases. Can somebody get on this
         | please :)
        
           | zerber wrote:
        
         | andrecarini wrote:
         | A couple of things I personally find disappointing in Discord:
         | 
         | 1) No concept of isolated identities for each server (or group
         | of servers).
         | 
         | 2) I use Discord maybe once per week, and every time I do, I
         | have to log in again. The phone app quietly disconnects after a
         | week or so.
         | 
         | 3) Hard to find messages I have been mentioned in. I think
         | there's an "inbox" that clears itself out after X days.
         | 
         | 4) Pollution, mostly visually (can't collapse certain
         | elements).
        
           | slightwinder wrote:
           | > 2) I use Discord maybe once per week, and every time I do,
           | I have to log in again. The phone app quietly disconnects
           | after a week or so.
           | 
           | Do you perhaps have multiple sessions of discord open at the
           | same time? I only get the login when I accidentally open
           | discord multiple times, otherwise I never really get asked
           | for a login.
        
           | micromacrofoot wrote:
           | if you pay for nitro you can change your identity per server
        
             | charcircuit wrote:
             | Without nitro you can still nickname yourself.
        
               | remram wrote:
               | People will still see the "server you're both in" and the
               | game your currently playing, etc. Not good for work
               | servers.
        
               | ThatMedicIsASpy wrote:
               | Use web only discord and aggressively disable
               | permissions. This results in less tracking and spying on
               | you
        
               | theshrike79 wrote:
               | Wait. "Work servers"?
               | 
               | People use Discord for work chat?
        
               | charcircuit wrote:
               | Yes, most of my work conversations happen on discord
               | servers. Discord provides a better chat service than
               | slack, so I don't see how it would be unusual for people
               | to use Discord over slack.
        
               | spockz wrote:
               | Although you can disable automatically setting your
               | status to whichever game you are playing though.
        
               | remram wrote:
               | You can disable it _globally, for all servers_ , yes
        
         | Philip-J-Fry wrote:
         | The issue comes frome people shoehorning Discord as a
         | replacement for forums. Like a subreddit is a nice place for
         | discussion and it's free. Discord is a chat app, not a forum
         | app. It's about real time communication. In popular discords
         | you can often just be ignored and they have to deal with the
         | same stuff asked every single day.
         | 
         | If I want to share something cool then I'd rather post it on a
         | forum because you don't need to be only at that exact moment to
         | see it. If I want to report a bug then I'd rather use a forum.
         | If I want to ask questions then I'd rather use a forum.
         | 
         | I love Discord, I think it really disrupted the industry. But a
         | real-time chat app is not a replacement for a community forum.
        
           | zppln wrote:
           | A subreddit is a horrible place for discussion though.
        
             | ThatMedicIsASpy wrote:
             | hacker news is also a horrible place because after a few
             | days it locks you out from answering to responses
        
             | voussoir wrote:
             | After years and years of making bad changes to the site,
             | they recently did one thing right: they removed or greatly
             | extended the period that you can reply to and upvote posts.
             | It used to be that after 6 months everything was
             | "archived", but now I see an open comment field on posts
             | that are ten years old.
             | 
             | I've already gotten one or two comment replies to some
             | years-old comments of mine, and I was able to help answer
             | their questions.
        
             | slightwinder wrote:
             | Still far better than discord or twitter, at least for
             | text/pictures. Audio/Video-channels on discord can be nice,
             | though.
        
             | etripe wrote:
             | Mostly, yes, but it comes down to moderation and subreddit
             | culture. Reddit - as a company - doesn't take moderation
             | seriously, as evidenced by it being left to unpaid
             | volunteers.
        
               | zer0-c00l wrote:
               | Moderation being left to unpaid community members is a
               | sign that Reddit DOES take moderation seriously
        
               | yucky wrote:
               | Not when you consider the type of people that unpaid
               | moderation attracts. Reddit is broken.
        
               | guilherme-puida wrote:
               | Trying to find a specific post on a subreddit is a
               | nightmare. The built in search functionality is horrible.
        
               | evilduck wrote:
               | I would disagree, searching for a topic or question on
               | any search engine and appending 'reddit' gets me reddit
               | discussions that are frequently relevant to my question
               | (game tips, bugs encountered in some software, often real
               | user reviews for products, etc).
               | 
               | Reddit's redesign is annoying and their own search isn't
               | great but the alternative sources for a lot of communal
               | information is completely inaccessible. I cannot search
               | Google for Discord conversations and get information
               | about my Lenovo laptop's rear thunderbolt port
               | misbehaving, even though I witnessed that conversation
               | take place multiple times on the unofficial Legion
               | Discord community. If you're not on Discord and sort of
               | active in a community it might as well not exist.
        
               | remram wrote:
               | At least it is indexed in Google. Not an excuse for
               | Reddit's horrible search, I know, but IM doesn't even
               | have that option.
        
               | rchaud wrote:
               | Just use Google. Reddit's built in search is useless in
               | comparison. Yesterday I found a great thread about suit
               | tailors in my city. The posts were all 3 years old but
               | fortunately the tailor was still active. Digging up this
               | info would be impossible on Discord, because at best I'd
               | be locating individual comments asking about the topic,
               | then scroll down to see if anybody bothered to post a
               | response instead of changing the topic to something else.
        
               | stjohnswarts wrote:
               | You have to use google "site:" to have any chance at all.
               | i don't know why reddit's search is so awful
        
         | Smithalicious wrote:
         | In my experience discord servers will scale up to about about
         | 20 people at most. I don't think that's the use case model
         | discord is trying to push, but I think there's a large long
         | tail of small friends-only discord servers in the order of 3-20
         | people.
         | 
         | Within those parameters discord does work well. Nothing else
         | has the necessary creature comforts (by default). I think most
         | of my friends have misgivings about discord, but I don't think
         | there's anything else that fills this niche well at the moment.
         | 
         | Big discord servers are a completely different world, I don't
         | understand how people put up with that.
        
           | AmericanChopper wrote:
           | That's basically how I use. Just as a replacement for
           | Ventrilo or Mumble for voice chat while playing video games.
           | It's rather good for this use case. I think there's maybe 10
           | people on our server, and I'm pretty happy with the UX.
        
           | wyclif wrote:
           | About half of the Discord servers I have joined completely
           | stalled and became ghost towns; when they did I deleted them.
           | The bigger ones, while thriving, have huge numbers of users
           | but are terrible for finding information that the org they
           | represent needs to retain.
        
             | urthor wrote:
             | Out of curiosity, why?
             | 
             | Seems fairly simple to perform simple keyword searching,
             | just like Slack.
        
               | wyclif wrote:
               | Sure, you can keyword search easily enough, but the
               | information you might be looking for is sometimes
               | scattered over dozens of channels.
        
           | zerber wrote:
        
         | Accacin wrote:
         | To be honest, I do like Discord, but I only really use it for
         | gaming with friends. We set up a server and use it for
         | multiplayer games, occasionally share memes, etc.
         | 
         | I really do not like it for communities, there's too much noise
         | and too many annoucements.
        
           | pndy wrote:
           | In the last years I saw same amount of jerks on both. Trying
           | to get help, any form of help or giving a feedback result in
           | same canned replies, or irrelevant comments where you can
           | clearly see people want to have own 5 mins of the Internet
           | fame of becoming a meme. Also, on discord you have still a
           | chance to reply but on forums people who become mods and who
           | clearly shouldn't have been given such task in first place,
           | will lock your thread and you can bite the dust. It's like
           | you'd give the mythical Karen a chance to become _the
           | manager_ /s.
        
           | remram wrote:
           | I was surprised to see that it's used more and more for work,
           | instead of Slack. At first I thought this was a good thing
           | (Discord feels much snappier, doesn't have the same search
           | limitations, has voice channels) but it's been awkward. There
           | is a way to change your name on specific servers, so you can
           | be anonymous on gaming ones and recognizable on work ones,
           | but people can still track you across (for example with the
           | "servers you're both in" profile feature). Changing your
           | avatar on specific servers is also a paid feature.
           | 
           | I kind of want to run two instances, but this is apparently a
           | ban-able offence.
        
         | diogenesjunior wrote:
         | maybe some input, i'm young (technically a zoomer), but i'd
         | older (in terms of what interests me).
         | 
         | many of my friends all use discord. a lot of online communities
         | use it (popular subreddits, prog langs i use, even some github
         | repo's have them). so why not use it? nobody in these groups
         | really uses irc (except some prog langs). do i just ignore
         | them? that'd be no fun. i want in on the fun. i'm not gonna be
         | a hermit in a hut. so i use discord. the "fun" out weighs the
         | anti-privacy of discord - and i don't share much personal on
         | there anyways.
        
         | n3dm wrote:
         | Not really, people despise it for other reasons. I.e. how
         | bloated and sketchy their privacy practices are and just how
         | invasive it is.
        
           | zerber wrote:
        
         | MeinBlutIstBlau wrote:
        
         | Aerroon wrote:
         | But do you _need_ to know the past discussions? I don 't really
         | see why this would scare away newcomers to a group any more
         | than usual.
        
           | PretzelPirate wrote:
           | If you go to technical discords you'll find that there's
           | someone joining almost everyday who asks a set of questions
           | that was aksed the day before.
           | 
           | These people annoy existing servers members and get angry
           | replies because people are so tired of answering the same
           | basic question multiple times a day.
           | 
           | Some servers have created processes where you can only access
           | the FAQ channel until you prove your knowledge, and only then
           | you can enter 'general'. That clearly shows that something is
           | wrong with content discovery on Discord.
        
             | megapolitics wrote:
             | That sounds indistinguishable from forums or subreddits,
             | which are usually touted as superior alternatives to
             | Discord. Your final point actually makes Discord look
             | preferable to the other two, as Discord servers have found
             | a solution to a problem predating Discord.
        
             | netr0ute wrote:
             | > These people annoy existing servers members and get angry
             | replies because people are so tired of answering the same
             | basic question multiple times a day.
             | 
             | From the numerous Discords I'm on, this problem is either
             | fixed by making the members answering have a mindset to
             | always help, or by using a bot with canned responses.
        
             | cinntaile wrote:
             | This always happens, people don't bother reading old info.
             | Discord simply lowers the barrier to ask questions. It's
             | probably a net positive overall.
        
             | johnny22 wrote:
             | i wish i could enable that for IRC reasonably without
             | running my own bots and such.
        
             | magicalhippo wrote:
             | > If you go to technical discords you'll find that there's
             | someone joining almost everyday who asks a set of questions
             | that was aksed the day before.
             | 
             | I've been in programming IRC channels since the late 90s.
             | People asking the same questions as someone else asked the
             | day before was the norm back then too.
             | 
             | In fact, Discord is better than IRC in this regard, because
             | it has history in the client. You can easily search what's
             | been written by a member or in a channel. I've used it many
             | times to find relevant information in the Home Assistant
             | server and similar.
             | 
             | You also get the history when you join, so you immediately
             | get some sense for what kind of channel it is. Is it very
             | active or not? Are they discussing relevant things or not?
             | 
             | IRC has none of that. Sure some built bots that recorded
             | the conversations, but you'd have to know where to find the
             | logs. When joining a channel it was blank. In fact I did
             | this just yesterday when I had some SystemD question, and
             | hopped on their Libra Chat IRC channel. Took me a few hours
             | to realize this was a dead place.
             | 
             | That being said, I do think open source projects should
             | consider alternatives like Gitter.
        
               | remram wrote:
               | You mean: is has history on the _server_?
        
               | magicalhippo wrote:
               | Discord has history on the server, unlike IRC. This makes
               | a huge difference when joining a new channel.
        
               | scambier wrote:
               | > I've been in programming IRC channels since the late
               | 90s. People asking the same questions as someone else
               | asked the day before was the norm back then too.
               | 
               | With the huge difference that IRC did not have chat
               | history, unless you used a bouncer
        
               | beebeepka wrote:
               | Nothing stopping any client from having logs. mirc and
               | xchat have had them for decades. Yes, they are local but
               | do exist and serve their purpose
        
               | timmattison wrote:
               | Sure. But when you first join there is no history which
               | means that anyone new to the channel would ask the same
               | questions because there was nothing they could search.
        
               | magicalhippo wrote:
               | Exactly, and it won't search for stuff that was written
               | when your client, or the bot, wasn't running.
               | 
               | Sure, you could set up bouncers and whatnot. But it's a
               | barrier that Discord doesn't have.
        
             | eadler wrote:
             | didn't unrealircd do something similar 10+ years ago?
        
           | qayxc wrote:
           | Do you remember IRC? It had similar issues.
           | 
           | Past discussions are invaluable for providing context. The
           | worst thing that can happen to a (technical) discussion is
           | new people repeating points that have been resolved already
           | while the discussion has since moved on.
           | 
           | Admins and regulars alike may waste time and screen space
           | repeating past conclusions, something a quick forum search
           | avoids.
        
             | simias wrote:
             | I don't necessarily agree with that. On IRC you could have
             | a specific rule listed explicitly in the topic and
             | newcomers would still ignore it. The idea that they would
             | trudge through megabytes worth of text to find the info
             | is... optimistic.
             | 
             | Your only hope is to have a curated, wiki-like resource
             | that you point newcomers at, maybe with an IRC bot to
             | easily reference it from the chat.
        
               | mmis1000 wrote:
               | I think people will generally read the log up to one day
               | in irc/telegram/discord. Log of one day in these type of
               | applications can be thousands of messages in a big group.
               | Require everyone to read every message before sending a
               | message is just unrealistic.
        
             | selfhoster11 wrote:
             | Discord also has a search feature, and it works across
             | channels.
        
               | mmis1000 wrote:
               | That actually done quite well compares to other message
               | apps. The search query can be multi tags (text content,
               | author, mention, is a file, contains link, before date,
               | after date, at which channel) applies at same time. If
               | you know what did you want to search, you can probably
               | find it quickly.
        
         | charcircuit wrote:
         | You are missing the meta of informational channels which are
         | read only channels which come with information for people to
         | reference. Past information can be collected in these channels.
        
         | pmontra wrote:
         | > and therefore never need to look back at it
         | 
         | Time passes by, memories fade away and sometimes you have to
         | find that very piece of information you remember it's somewhere
         | in there. I had to look for information on forums I was active
         | in ten years before. Some of them were there, easily searchable
         | or not, some went away. It seems that Discord is on the hard
         | side of the searchability spectrum.
        
         | Zababa wrote:
         | Discord is also great for people that don't mind having just
         | one identity on the internet. There is basically no support for
         | multi account, so your account for talking with your friends,
         | taking classes and finding information on that video game is
         | the same. Lots of people seem to not mind doing that, but I've
         | always thought that this was terrible if you want to protect
         | your identity online.
        
         | simias wrote:
         | I've been using IRC for decades at this point and Discord is,
         | seemingly, a modern, proprietary version of IRC so I assumed
         | I'd feel at home the few times I've been invited to participate
         | on it, but in practice it was an overwhelming, rather
         | unpleasant experience and I never stuck with it.
         | 
         | I think the main difference is that on IRC you'd usually be
         | invited to a specific channel and you'd slowly work your way to
         | other channels as your interests grow. If a given channel has
         | too much activity and is too "off topic" you'll usually find
         | like-minded people who'll just fork to a smaller, more
         | manageable channel. But on Discord you're invited to what they
         | abusively call a "server" and from there you usually see dozens
         | of groups with various purposes and features and you're
         | bombarded with gifs and notification icons all over the place.
         | 
         | I think I agree with you, if I was an ~18yo right now and was
         | willing to invest time into a community I'd love all this...
         | stimulation. But as a boring old 35yo it's just overwhelming
         | and feels like the signal-to-noise ratio is abysmal.
        
           | nootropicat wrote:
        
             | dijonman2 wrote:
             | Very insulting response. Notification fatigue is real, and
             | it's heavily abused by all apps. Regardless of your age.
        
               | gjvc wrote:
               | _Notification fatigue is real, and it's heavily abused by
               | all apps. Regardless of your age._
               | 
               | Amen. It seems "user-centred" design is a long-forgotten
               | philosophy, having been steamrollered by "attention
               | engineering".
        
             | ailef wrote:
             | For what it's worth, I'm even younger but completely agree
             | with GP.
             | 
             | I now only use Discord for voice with two or three friends
             | in a specific "channel" (or is it room?) but even then I
             | would gladly use Teamspeak instead if possible.
        
             | gjvc wrote:
             | Around a certain age one's tolerance for such bullshit goes
             | to zero.
             | 
             | Discord, slack, et al would be doing the world a great
             | service if their tools had notifications etc SWITCHED OFF
             | BY DEFAULT so that they don't disturb other people in the
             | same room as the user. Such notifications are designed to
             | break your concentration / get your attention, but they
             | have the toxic side-effect of polluting the environment of
             | other people physically around the user, by breaking their
             | concentration / getting their attention.
             | 
             | Being in the same open-plan hellscape as people using Slack
             | means having to wonder who the hell thinks it's ok to be
             | using a tool which makes 'knock-knock-knock' noises, and
             | having to be that guy who goes around asking people to
             | silence their shit. Yes, this is a human problem, but don't
             | tell me the product designers didn't consider this. Either
             | they did, and chose to leave it on by default or they
             | didn't. Both betray a certain contempt for the user.
             | 
             | Another point for working from home is that one cannot
             | easily distract others.
        
               | beebeepka wrote:
               | I am also old but unable to relate at all because I don't
               | think I've ever worked without headphones. Home or at the
               | office.
        
               | [deleted]
        
               | wtetzner wrote:
               | The first thing I tend to do when I join a new Discord
               | server is mute it.
        
               | ec109685 wrote:
               | I'm old too and use slack without any notifications or
               | sound. I just am in a habit of checking it frequently
               | during the day.
               | 
               | I too have never been able to get into Discord, nor ever
               | been able to participate in multiple slack organizations
               | effectively.
        
               | dijonman2 wrote:
               | Amen. I have all sounds and notifications disabled on all
               | devices.
               | 
               | I own the device. The device doesn't own me.
               | 
               | What pisses me off about slack is it's actively user
               | hostile. With notifications off it won't let me mute
               | channels.
               | 
               | I'd like to meet the asshole from their product team who
               | designed that.
        
               | ec109685 wrote:
               | Try long tapping on a channel name in iOS and you'll get
               | a mute option.
        
           | behringer wrote:
           | Maybe you're not using it right (tm)
           | 
           | With discord, you search for a server that interest you, for
           | example "city xyz gamers" and then you disable all
           | notifications unless they mention you.
           | 
           | Then you browse to your hearts content and turn on mass
           | notifications for the rooms you do like to see.
        
           | zozbot234 wrote:
           | Matrix is a good middle ground; free and non-proprietary, but
           | it still offers a few convenience features compared to IRC
           | (which is a bit clunky by modern standards).
        
             | kitsunesoba wrote:
             | I think Matrix's biggest issue at this point is lack of
             | polish in its clients. If there were Matrix clients as
             | smooth as Telegram or Discord is it'd probably take off.
        
               | night862 wrote:
               | I really doubt it, discord's draw is that while it makes
               | it much easier, you don't need a brain to log in.
               | 
               | They're riding on the network effect that they won with
               | zero-friction user adoption, startup capital and a client
               | that was okay at the beginning. Now the client is pretty
               | darn good, they're basically AOL Instant Messenger now,
               | except people actually want to pay.
               | 
               | As an aside: Hopefully their security team is phenominal,
               | they are gonna need it. Personally, I'm extremely
               | distrustful of Discord's future CIA (infosec term) of
               | their service.
               | 
               | Why do I think Matrix isn't going to win after a client
               | polish round or twelve? Well, its a little bit weird to
               | say iPhone users who will have to wrap their head around
               | one or two concepts about bridging and so forth, as
               | opposed to Discord who has an API and a business unit
               | dedicated to interoperating it with other services. Why
               | would Facebook link to Matrix bridges when theres no
               | money at all?
               | 
               | Why has slack not achieved this? the onboarding flow
               | wasn't/isn't as easy and it is definitely targeted to
               | business or institutional use would be my guess. Casual
               | users like blinking tiny gifs of :kappa: and the gamers
               | are already there.
        
               | kitsunesoba wrote:
               | In my experience Slack just doesn't work as well as
               | Discord does, generally speaking. It's good enough to put
               | up with for work chat, but the bar for the general public
               | is higher.
        
           | xboxnolifes wrote:
           | > But on Discord you're invited to what they abusively call a
           | "server" ...
           | 
           | I don't know if this has changed, but they were originally
           | called guilds.
        
             | albio wrote:
             | Seems like they're called "servers" now. I imagine "guilds"
             | felt a bit too gamer centric for them after they saw how
             | popular their service was becoming.
        
               | rK5Q58 wrote:
               | I've been working on a simple bot for one of the
               | servers/guilds I'm on, and the API endpoints as well as
               | documentation still heavily uses the term guild.
        
             | bozhark wrote:
             | Guilded is a new discord clone.
             | 
             | They separated those terms a long time ago, even before the
             | second-hand app
        
           | mr_beans wrote:
           | 100% agree down to the boring old 35 year old part. And now I
           | work for a startup and discord is the main way we communicate
           | with the public. Abysmal!
        
           | holler wrote:
           | I too grew up on irc and now working on an alternative that
           | has no gaming association, totally open so you can view w/o
           | being logged in, topical, no gifs, and low friction, and
           | planning to keep it clean and simple. https://sqwok.im
        
           | doublerabbit wrote:
           | Discord forces you to be online or nothing. You can hide the
           | "server" within some folder but your presence is still
           | online.
           | 
           | If you truely wish to depart you need to leave the server and
           | to return isn't an easy task; as to be able to get back in to
           | the room you need the invite link which has it's own set of
           | caveats. At the same time people tend to think your gone for
           | good.
           | 
           | Unlike IRC where if you desired to step away, you could close
           | the channel and reappear at your own leisure and still
           | continue where you left off. If you returned regularly you
           | end up being known as a regular. IMO the current pitfall of
           | IRC is that it's plagued with idling.
           | 
           | And the days where I could post my own non-https link to a
           | funny image are gone; it feels that most are now self-
           | conscious of cliking linked-content from none-mainstream
           | sources. How did we end this way?
        
             | pessimizer wrote:
             | Why would you ever want to turn anything off? What if you
             | need it? Then what if it couldn't hear that you need it?
             | You need it to be able to hear when you need it. Don't turn
             | things off.
        
               | shrimp_emoji wrote:
               | I don't think I experienced this when I was younger, but,
               | now, it feels like being "on" (e.g., on Discord, even if
               | it's closed and sitting in the tray and I'm getting no
               | messages) incurs some subconscious stress somehow.
               | 
               | I'm not getting any messages, but I _could_ get some at
               | any moment. And then I 'd have to choose whether to
               | respond immediately or not. And, while I'm not
               | responding, some part of me is wondering what the
               | message's level of urgency is.
               | 
               | It sucks. Exiting Discord entirely for some portion of
               | the day when I don't feel up to being "on" literally
               | feels like going on vacation without your phone or
               | something. My brain can finally relax.
               | https://youtu.be/E2-AnDdgIF4?t=17
        
               | zer0-c00l wrote:
               | you can mute specific servers and channels. I use this
               | judiciously
        
               | night862 wrote:
               | Consider the recent studies that show that people's
               | attention is reduced by their phone, even if its under
               | their bed, even if its turned off.
               | 
               | Try it, purposefully leave your phone at home the next
               | time you go to the grocery store and see if you feel
               | anything weird.
        
               | MatthiasPortzel wrote:
               | This is like idling on IRC.
        
             | bozhark wrote:
             | You can set your online status to invisible and it never
             | shows your icon while online
        
             | SamoyedFurFluff wrote:
             | Might I recommend treating it like irc in that you can idle
             | in the server, walk away and then come back as needed and
             | skipping down to the bottom? It's not uncommon for people
             | to skip in and say "morning all" in discords I'm in, even
             | though there's other active conversation going. The
             | backscroll then is just used for context before you go
             | "alright back to work for me" and then you just stop
             | responding. There's no longer an explicit join/quit
             | process, but that doesn't mean there isn't one anyways just
             | by nature of humanity.
        
           | bozhark wrote:
           | LMAO our discord has people from 18 to over 65. It's really
           | whatever you make it.
           | 
           | We just bullshit and game. But not that well. So it fits a
           | lot of people's style.
        
             | night862 wrote:
             | This is the real answer. casual users just want to Press
             | button->Receive bacon. If anything looks lame or hard,
             | their limbic systems will direct them right back where
             | their freidns are.
             | 
             | "Matrix? Dude just get on Discord we're forming a party
             | right now."
        
               | burnished wrote:
               | That's a weird and kind of egotistical way of saying that
               | it's a platform that doesn't ask you to invoke the Olde
               | Magycks in order to make it do the thing you want to use
               | it for. IRC asks you to invest before you use it, IRC
               | needs you to care first. Discord does not need you to
               | care about it in order to use it. It works even if you
               | actively despise it.
        
               | night862 wrote:
               | Yes, you are very correct.
               | 
               | Discord definitely wants it that way, they are for sure
               | thinking about the moment when you are trying to get in
               | game fast and easy, and nobody cares to switch their
               | platform because this one.
               | 
               | The thing about the limbic system is that you're gonna
               | feel the pull to just come along. If your casual game
               | group is just doing that, its a pretty hard sell when
               | everyone already is using Discord and if they arent its
               | extremely fast and works in a browser.
               | 
               | If by egotistical you mean believing oneself to be better
               | and more important than others, I disagree: I've had this
               | exact experience, what would have been egotistical would
               | be demanding they use mumble or matrix instead of the
               | thing that already works for everyone.
        
           | charcircuit wrote:
           | >what they abusively call a "server"
           | 
           | It's modeled off of IRC / Mumble / TS / Vent terminology. A
           | server is home to many channels which one can join.
        
             | saurik wrote:
             | In IRC terminology that was a "network", not a "server";
             | multiple servers worked together as part of a network
             | (which might have only had a single server in the
             | degenerate case) to create a unified channel namespace and
             | it didn't matter which server you used (and yes, I know
             | that at some point server-local channels were added as a
             | thing using ##, but despite using IRC for a quarter of a
             | century I never once saw anyone use them except to be
             | weird). The term "server" used in the way Discord decided
             | to use it is awkward and even off-putting.
        
               | thfuran wrote:
               | >The term "server" used in the way Discord decided to use
               | it is awkward and even off-putting.
               | 
               | That seems more than a bit ridiculous.
        
               | saurik wrote:
               | FWIW a bunch of people do seem to agree (though that
               | isn't to say a bunch of people disagree). Maybe it is
               | because I'm "old and set in my ways". Maybe it is because
               | I'm just too familiar with IRC (while having never used
               | TS nor even heard of the other two). Or maybe it is
               | because I actually run servers for things (including
               | IRC). But every time I hear "my Discord server" a very
               | large part of my brain gets confused: it is a word which
               | is so incorrectly-to-me being used--being neither a
               | literal nor a metaphorical (via IRC) description of what
               | is going on--that it causes me momentary confusion and
               | then even a twinge of anger that this is what "server"
               | means to people in 2022: a mere account on a service that
               | isn't even themselves running a server for the user :(.
        
               | SAI_Peregrinus wrote:
               | In TS/Mumble/Vent terminology, there was no federation
               | (unlike IRC), so a server was generally literally a
               | single server hosted somewhere. All the channels, all the
               | users, etc, went to a single machine.
               | 
               | Discord's selling point isn't really being a "better
               | IRC", it's the voice chat. It's a better
               | TS/Mumble/Ventrillo. Low-latency, decent audio quality,
               | push-to-talk or an actually functioning level detection,
               | with an easy to use interface. It's "Chat for Gamers" for
               | a reason, not "IRC with history".
        
       | alexb_ wrote:
       | https://theoptionselect.com/2020/02/12/tutorial-just-check-t...
       | 
       | "With the release of Granblue Fantasy Versus, many players are
       | getting into fighting games for the first time ever. But often
       | for new players, the genre can seem to be daunting or
       | overwhelming. But luckily it's easier than ever to learn how to
       | play. All you need to get started is to just join the Discord.
       | No, not that Discord, the other one."
        
       | poindi1 wrote:
       | Discord apparently experimenting with forum features
       | 
       | https://discord.com/blog/a-note-on-upcoming-community-experi...
       | 
       | https://techcrunch.com/2022/02/04/discord-forums-mod-tools-h...
        
         | searchableguy wrote:
         | That's looking like spectrum.chat
        
       | dzhiurgis wrote:
       | FWIW I'd take quick answer on slack anytime over bunch of
       | outdated ad nauseum documentation in the maze of Confluence
       | 
       | Slack ephemeral nature is a feature, not a bug. Same reason
       | Instagram stories or Snapchat exists.
        
       | conradludgate wrote:
       | I'm a regular user of Discord, but only for Rust. Rust already
       | has lots of other archival sources, so the discord is not
       | replacing them.
       | 
       | It's good for playing with a new idea, or helping a beginner get
       | their code compiling. Often we link to blog posts/stack
       | overflow/github for further reading.
        
       | cinntaile wrote:
       | Not having to take care of your own infrastructure is pretty nice
       | though. This is just like companies that only have a Facebook
       | page and no own website.
        
       | cookie_monsta wrote:
       | I am constantly infuriated by companies who sell actual products
       | but leave user support up to some crowdsourced endless scrolling
       | nightmare. Even if they do have a forum the topics (if they
       | exist) will be so broad that everything gets jumbled in together.
       | The search function is often sub par and kind of useless for new
       | users who may not know the exact keywords they are looking for
       | and apart from a little gamification (points or titles) you have
       | no idea which is an authoritative answer or who actually knows
       | what they're talking about. Ask any technical question anywhere
       | on one of these and you're bound to get someone telling you to
       | reinstall your operating system/reset your device to factory
       | settings no matter how minor the actual fix is.
       | 
       | Give me a well-maintained wiki any day.
        
       | dvnguyen wrote:
       | Shameless plug: I'm building a QA web app where you can easily
       | create a QA server for your projects, and users can join your
       | server with a click. Basically a stackexchange with Discord
       | onboarding UX. Shoot me an email if you're interested. My email
       | is on my profile.
        
       | password4321 wrote:
       | I use Discord in the browser. There is no way I'm aware of to
       | tell which 'server' the notification sound came from, making the
       | sound a completely useless annoyance.
        
       | binwiederhier wrote:
       | As a maintainer of a small open source project I have to
       | disagree. The hurdle for someone to join Discord and ask a
       | question is much lower than signing up to a custom forum and
       | posting there. I also love interacting with people that use my
       | stuff. Makes me feel warm and fuzzy to see that people are
       | actually using it.
       | 
       | I can see the other side of course. There are a few things that
       | are repeated questions or useful content that may benefit others.
       | I try to push that stuff into GitHub or add it to the docs. I've
       | also thought about recording the Discord channel and publishing
       | that too, so that the search engines get it. I am afraid that
       | that may scare people away though. If you feel like everything
       | you ask (even with you pseudonym) is recorded forever, you are
       | more afraid to ask stupid questions.
        
         | rcarmo wrote:
         | Check out Discourse, which is a proper, modern forum and a way
         | better experience.
        
           | nextlevelwizard wrote:
           | aaand it costs $100/mo vs Discord being free and everyone who
           | joins needs to create new account per instance
        
             | hedgewitch wrote:
             | You can get it cheaper if you self-host, but it still
             | requires a VPS, which, on average, costs more than most are
             | going to want to pay to host a forum.
        
               | nextlevelwizard wrote:
               | And with VPS you have to maintain the actual server. You
               | can't just install it and be done. If you aren't already
               | familiar with setting up servers, handling access,
               | setting up software, and setting up DNS it will take you
               | evening or two just to get going and after that it
               | requires you continuous maintenance and how many of these
               | custom forums actually have backups in case something
               | goes wrong?
        
             | VladimirGolovin wrote:
             | You can host it for free if you set it up yourself, on your
             | own server.
        
               | nextlevelwizard wrote:
               | Please read the other comment threads that discuss this
               | very thing
        
             | micromacrofoot wrote:
             | discourse is open source, you can put it on a raspberry pi
        
               | nextlevelwizard wrote:
               | Then you have to pay for a domain name (which granted is
               | cheap), setup something to handle your IP changes,
               | install and maintain the pi itself and hope there aren't
               | any vulnerabilities that can be exploited to gain a
               | foothold in your home network, which means segragating it
               | behind a VLAN which your ISP router probably doesn't
               | support so you need to buy a router then of course you
               | need to buy the pi it self and an SD card and powersuply
               | since the normal micro-USB doesn't provice enough juice,
               | but then again you didn't know that when you started.
               | Then you probably want to buy a case for it so you don't
               | just store a naked PCB on a shelve/floor. Then of course
               | you need to setup the software and learn how it works and
               | keep it up to day forever.
               | 
               | Or you can just spin another Discord "server" which you
               | already know how to do and not have to worry about
               | hosting anything.
        
               | micromacrofoot wrote:
               | Sure but good luck if you ever want to leave Discord or
               | do anything with the data.
               | 
               | TBH it's kind of weird to hear someone bemoan running a
               | raspberry pi on hn. You could also use Digital Ocean for
               | $5 a month, I think they have a one click Discourse
               | install. I guess running your own stuff is old fashioned.
        
               | nextlevelwizard wrote:
               | I know how to run pi, but that doesn't mean it makes
               | sense for everyone else or even most of the people. Say
               | you have some open source project and there is a need to
               | have some form of communication. You can either jump
               | through the hoops to host your own forum that you need to
               | host and monitor. Now you are spending time you could be
               | using to work on your project on sysadmin stuff. So
               | either you pay for it, which feels bad when there is free
               | alternatives available which will do the job just as well
               | with only lacking some discoverability in form of text
               | search, but you can redemy that by making a sticky
               | comment where you have FAQ or whatever you need.
               | 
               | Evne with digital ocean you still need to worry your
               | server and keep it up to date which again takes time out
               | of your actual project.
               | 
               | I don't see what problems you people see with Discord.
               | Yeah you can't take all of the conversation data with
               | you, but is that really what you would even want? I don't
               | know what kind of projects you are running where forum is
               | so much superior to discord.
        
               | micromacrofoot wrote:
               | a project other people use? they can google answers or
               | use forum search... I'm not at their beck and call to
               | answer questions in chat
               | 
               | different people will like different things, but chat is
               | transient
               | 
               | an hour a month on server maintenance isn't going to make
               | or break anyone's project, but if you don't like
               | tinkering with things there's nothing wrong with that
        
               | nextlevelwizard wrote:
               | >a project other people use? they can google answers or
               | use forum search
               | 
               | can you give example?
        
               | redwall_hp wrote:
               | This is the incessant cycle I've been seeing a lot of for
               | the past ten years:
               | 
               | 1. Depend on proprietary service that silos data
               | 
               | 2. Service changes price or shuts down or does something
               | unpopular
               | 
               | 3. People migrate to a new product baiting people with a
               | free offering
               | 
               | 4. Go to 1
               | 
               | We never should have left self-hosted bulletin boards and
               | IRC. Hosting is cheaper and better than ever.
        
               | nextlevelwizard wrote:
               | and bulleting boards get corked on weekly basis.
               | 
               | why is a forum so much better than a chat and FAQ? I
               | really can't see the problem you guys are trying to fix
               | here.
        
               | micromacrofoot wrote:
               | the free cycle is the worst, vc money screws over a lot
               | of people that could just be running traditional
               | businesses - there are good institutional shake ups as a
               | result sometimes, but then the new players ultimately
               | become what they sought to disrupt
        
           | spaniard89277 wrote:
           | Discourse is an atrocious blob. If anyone is looking for a
           | sleek forum software, Flarum is the answer IMO,
           | https://flarum.org/
           | 
           | It's PHP, but requires composer so not as easy to setup in
           | shared hosting as old forum software like MyBB et al.
        
             | jeroenhd wrote:
             | Is composer a problem for shared hosts?
             | 
             | Not that I would ever want to subject myself to shared
             | hosting again, but I'm pretty sure you can run composer on
             | your local machine to install the dependencies and then
             | copy everything over, right? You've got to pay attention to
             | what PHP modules are or aren't available on your shared
             | host, but usually that's not too big of a problem.
        
         | Prestoon wrote:
         | One of my biggest issues is that the principles and ideas that
         | come with the open source community are practically shutout by
         | the use of discord. Information does not flow freely, it's
         | locked in a server and it's not easily accessible by other
         | people. It's not indexed by search engines. It might as well be
         | missing completely. Half the time I plan to learn an open
         | source project and learn that the majority of the discussion
         | goes on in Discord, I already know that I'm going to have a
         | horrible time finding answers when I need them so I just search
         | for alternatives.
        
           | binwiederhier wrote:
           | Isn't it an illusion though that GitHub is more accessible
           | than discord? Yes, it's indexed by Google, buy these days
           | it'll disappear quickly if it is deleted. I don't even know
           | if all of GitHub and its issues are even indexed to be
           | honest.
           | 
           | You are right though that GitHub is at least accessible read
           | only without an account.
        
           | MatthiasPortzel wrote:
           | This is the argument that most of these comments are making.
           | But Discord isn't supposed to replace a bug tracker or
           | documentation. It's supposed to replace IRC or a mailing
           | list.
           | 
           | The Linux kernel-dev mail list archives might technically be
           | accessibly by anyone, but they're still not going to come up
           | in a web search. And IRC history isn't stored at all.
           | 
           | And if you really need some piece of information in the
           | Discord server, you can join the Discord server and search
           | for it, all you need is an email.
           | 
           | I've been using Discord for a couple of years and greatly
           | prefer it to forums or IRC.
        
         | mgdlbp wrote:
         | As far as I can remember, I've never been able to use Discord
         | at all as a guest through any device on my home network (always
         | demands verification; never used Discord before through the
         | ISP, and undoubtedly my dynamic IP has changed many times
         | throughout).
         | 
         | This isn't helped by the infuriatingly opaque 'Invite Invalid'
         | screen that is shown whenever I follow any invite link, for
         | which the help link doesn't even include the case of being
         | seemingly IP-range-blocked across all of Discord.
         | 
         | Doesn't give a great impression for any of the large open-
         | source projects that are the main reason I follow such links.
        
         | kitkat_new wrote:
         | Perhaps Matrix is an option as well.
         | 
         | It's open source and open (decentralized) - and can be indexed
         | by search engines if you set the discussions to public
         | 
         | Matrix can also be bridged to Discord, so you wouldn't split
         | the community.
        
           | jeroenhd wrote:
           | Indexing chat convos doesn't solve the problem in my
           | experience. The way the discussion is structured changes
           | completely when someone on the other end responds instantly,
           | and unless you're willing to replay their 20 minute
           | discussion you won't easily be able to find what you were
           | looking for. Mix that with different conversations happening
           | in the same channel and others chiming in halfway through and
           | starting separate discussions and you're up for a challenge.
           | 
           | There's been quite a few cases where the only hit for an
           | obscure error message I could find was some kind of Gitter
           | chat, but I've learned to not even bother with those results.
           | 
           | Search engines also have trouble working with chat messages
           | and even modern forums like Discourse. When you click a link
           | you will have to spend significant effort trying to find the
           | highlighted text, something that was a lot easier back in the
           | static HTML days. You have to let Javascript do its fetches
           | and queries to get the information supposedly found somewhere
           | in the page, and it doesn't always load so you may need to
           | scroll to the end to get the rest of the discussion, making
           | "find in page" useless. Discourse tries to solve this by
           | providing heir own control+f handler which is somehow even
           | worse.
           | 
           | I understand the want for more and quicker interactivity.
           | It's a better experience for the person writing the question
           | or the response. This comes at a massive cost in readability
           | and knowledge transfer, though.
        
         | tluyben2 wrote:
         | Discord itself is fine, but it needs something to write it's
         | logs to a public html page per channel every x hours. Cannot be
         | that hard and everyone benefits. Every chat for open source
         | should do that as so much valuable stuff is discussed per day
         | that no-one will write down elsewhere.... I mean that's the
         | _only_ thing; all (open source) projects I knew on IRC had an
         | archive in .html which was indexed. Handy to find issues years
         | later.
        
           | password4321 wrote:
           | https://github.com/Tyrrrz/DiscordChatExporter
           | 
           | Always scared to earn a ToS ban using something like this
           | though.
        
           | pas wrote:
           | But that IRC archive was written by a bot, not the server(s).
           | Adding a bot to Discord is just as easy.
        
             | tluyben2 wrote:
             | Seems not so easy as the oss project owners I asked to do
             | that had no idea how. That would make life better indeed.
        
               | Coding_Cat wrote:
               | Unless they changed it, small scale bots (10 servers or
               | less, large bots need approval) can see every message
               | event in every channel they have access to using the
               | websocket API. They can also query older messages. It's
               | pretty straightforward once you know how to use the API.
               | 
               | From there it's no longer a Discord problem, as you just
               | need to export that data somewhere. There's bots which
               | already partialy do this. There's bots that log edits &
               | deletes for moderators to review and bots like TicketTool
               | (https://tickettool.xyz/) let you create special one-off
               | channels (tickets) that you can export to html on closure
               | too.
        
         | throwaway3snao wrote:
         | > If you feel like everything you ask (even with you pseudonym)
         | is recorded forever, you are more afraid to ask stupid
         | questions
         | 
         | One reason more to stay away from Discord, which can keep your
         | data and metadata forever.
        
           | nextlevelwizard wrote:
           | Yeah, so instead your create accounts and have your email and
           | potentially password stored in plaintext on some random guys
           | server which they won't keep updated anyway so all your shit
           | will get leaked anyway
        
         | vorpalhex wrote:
         | I'm a discord user. I'm in several servers. I'm even Nitro.
         | 
         | ...and I'm probably not going to join your server to ask
         | questions or get help. If I can't get help via your git
         | platform or shoot off an email, I'm probably just going to not
         | use the software.
         | 
         | Gitter, for all it's flaws, is ok for this case. The effort to
         | join is very low.
         | 
         | Discord is a whole beast. Every server has a gauntlet to join
         | with a dozen bots and channels, and then Discord over-notifies
         | you for every message until you tune it down.
        
           | sanjiwatsuki wrote:
           | Although there are certainly some servers with gauntlets to
           | join, I think that's only for some really huge ones that have
           | scaling issues.
           | 
           | I have no issue joining a Discord for technical assistance.
        
           | binwiederhier wrote:
           | I guess it is a personal preference then. I don't think any
           | project will stop you from posting questions on GitHub in
           | their issues. I for one will happily answer questions in
           | discord or GitHub issues. I don't know about others.
        
         | Hayarotle wrote:
         | The issue of the barrier to entering a forum and ask a question
         | used to be a non-issue, as it was easily solved by appending a
         | shout-box to it. Ephemeral, anonymous, low barrier chat
         | coexisted with search engine-indexed, longer-form forum threads
         | (as well as pinned threads that had a similar function to a
         | wiki).
         | 
         | Pseudonyms were less of a problem when you could use a
         | different pseudonym in each forum, while on Discord/Reddit you
         | are mostly confined to a single identity for all forums.
         | 
         | Having a barrier of entry in the form of having to sign up to a
         | custom forum to participate on threads had its problems, but
         | was useful in preventing spam and low-effort content. Most
         | larger Discord servers I've been in try to replicate this
         | property by requiring some sort of authentication for new
         | members to be able to even look at the discussions on most of
         | the channels.
         | 
         | Discord seems to stand on the middle ground between a shout-
         | box, a message board and social media walls: like a shout-box,
         | discussions are ephemeral and non-paginated, and not indexed on
         | the web; like a message board, you can look up older messages;
         | like social media, it nudges you into using a single account
         | for all your different interests. I can see how this
         | combination can work for some people and for some purposes, and
         | I use it myself, but I much prefer the days of message boards
         | and IRC.
        
           | tester756 wrote:
           | >shout-box to it. Ephemeral, anonymous, low barrier chat
           | coexisted with search engine-indexed,
           | 
           | How would that even work?
           | 
           | google indexes something under forum.com/ and you enter it
           | and have to scroll forever?
        
         | CyberShadow wrote:
         | Have you tried GitHub Discussions? They even have a Q&A mode
         | for your own mini StackOverflow.
        
           | binwiederhier wrote:
           | I should check those out, thanks for the suggestion.
           | 
           | Though I do feel that that splits the community even more. I
           | do agree with he author's point that having too many
           | communication channels split the people unnecessarily.
        
         | keb_ wrote:
         | Gitter is better for your use-case. The search just sucks, but
         | there are archive pages. You can also use a Matrix client to
         | access Gitters.
        
           | hocuspocus wrote:
           | It's a real shame GitLab bought Gitter just to let it rot.
        
         | born-jre wrote:
         | i also have similar view, i think it could be solved by bot
         | that can watch message and if someone asks_and_answers question
         | that might be useful for broader people you could do something
         | like /makrbot mark 5 then it will publish recent 5 conversation
         | to some read only seachengine indexable public page, maybe also
         | anonymize usernames.
        
         | hedgewitch wrote:
         | > There are a few things that are repeated questions
         | 
         | I honestly think that this issue is vastly overstated in the
         | case of Discord. I've seen any number of even non-technical
         | applications that could literally put, in bold, flashing text,
         | "click here for setup instructions" right next to the download
         | button and people would still be asking on Discord how to drag
         | and drop or how to register an account or whatever inane setup
         | procedure the application entails.
         | 
         | It's an issue with the people, not the format.
         | 
         | EDIT:
         | 
         | > If you feel like everything you ask (even with you pseudonym)
         | is recorded forever, you are more afraid to ask stupid
         | questions.
         | 
         | Ha. Funny. In my experience, this isn't a deterrent.
         | 
         | For a not-quite-relevant, but nonetheless elucidating, example,
         | see: Any number of celebrities on Twitter who have said
         | something insanely stupid and later said "you don't think about
         | how the things you say are going to stay up there forever."
         | 
         | Social networks do a _really_ good job of making permanence
         | feel ephemeral to the average user. To those of us who know
         | better, this is a strange concept, but the reality is that
         | people don 't really think about or care whether someone will
         | judge them for their stupid questions in five years or so.
        
       | 634643637387 wrote:
        
       | phendrenad2 wrote:
       | Discord is perfect, the only problem is backing up that
       | information. I'm on several Rust discords. There's several orders
       | of magnitude more discussion on there than the rust subreddit. If
       | in 5 years the admins abandon one of the discords, and it gets
       | taken over by trolls, and Discord is forced to ban the group,
       | will that information vanish into the ether? Currently the answer
       | is yes. But ideally there would be some way to archive channels
       | to your own site or something.
        
       | trinovantes wrote:
       | It's going to get worse with discussion channels (in testing).
       | Discord will soon replace niche subreddits at this rate
       | 
       | https://np.reddit.com/r/discordapp/comments/sknctl/discord_i...
        
       | posix86 wrote:
       | I haven't made that bad an experience with Discord. I remember
       | having an issue with Svelte and simply not finding the answer
       | even though I thought that should be a fairly common problem
       | (disabling SSR). There were threads on Github with the same
       | problem but no answer, and closed. I went to Discord to ask
       | someone there, but first search for it in the chat, and lo and
       | behold: It was there, white on black.
       | 
       | Maybe I was lucky, that the problem had such a clear keyword to
       | look for. But writing an extensive documentation of ypur project
       | takes a lot of time, and having a place where ALL people can ask
       | questions and other people can find them is a good thing (nothing
       | against Svelte's docs, they're amazing). Maybe Discord could
       | improve search functionality, and a clear culture of channel
       | organization still has to develop
        
         | dgellow wrote:
         | If that would have been asked and resolved on a forum anyone
         | using a search engine would be able to find the solution.
         | Instead you have to create a discord account, install the
         | client, join the server, agree to the server rules, search for
         | what you want, hope you find an answer.
        
       | dgellow wrote:
       | Discord is so overwhelming. I tried a few month ago to join
       | programming related servers, and holy shit, what a stressful
       | experience! I'm not that old school but compared to forums it is
       | just so hard to follow what is happening with all those
       | notifications and discussions happening at the same time.
       | 
       | After muting all servers and channels, and only joining small-ish
       | communities things started to become better but I cannot imagine
       | keeping the client open and try to follow what is happening, it
       | feels like a full time job.
       | 
       | Of course I may be using the tool incorrectly, people seem to
       | appreciate IRC and I never understood what was attractive about
       | it, outside of small groups.
        
       | boxed wrote:
       | Talking is a black hole for information by this metric.
       | 
       | I guess the author wants us to stop talking to each other too?
        
         | xigoi wrote:
         | How many open-source projects use talking in person as their
         | primary form of support?
        
           | boxed wrote:
           | Probably more common than you'd think :)
           | 
           | It was the primary form of support for iommi for many years
           | before we got anyone outside our company to try it :)
        
       | axegon_ wrote:
       | Discord is by no means perfect but we have to give it credit
       | where it's due: It is a very fast and responsive platform. I am
       | currently in "servers", as they call them, with thousands of
       | users and it feels just as effortless as one on one chats. It
       | also offers a great deal of separation as well as public options.
       | Comparing it to slack for instance, where every chat is almost an
       | independent ecosystem. and using more than one is always
       | additional effort. Video calls on the other hand are second to
       | none. The only true criticism I have is the fact that all file
       | uploads are entirely public with no restrictions whatsoever and
       | as far as I can tell, there is no option to change that. Still,
       | it is my top choice of all the proprietary options by a
       | considerable margin.
        
       | verisimi wrote:
       | Yes - I think there is some general confusion about the different
       | applications.
       | 
       | I personally think its fine that discord is a black hole. Its a
       | voice and text chat program. Its great for instant research,
       | instant interaction - its not for the detailed and considered
       | laying out of some idea. Forums or blogs would be better for
       | that.
       | 
       | PS Dark corporate spy note: I'm not saying btw, that Discord is
       | literally a black hole. I'm sure they keep and measure everything
       | and have their AI bots running over the data. The data will also
       | be re-worked by MS or whoever eventually buys them in future, to
       | build even better profiles of us.
        
       | danShumway wrote:
       | Separate from the more fundamental problem of using chat apps in
       | general as a wiki, Element/Matrix's concept of spaces are a big
       | step forward as a Discord replacement for me. They're a lot like
       | Discord servers, but they can be nested, and you can add rooms to
       | multiple spaces, and they generally seem to be a lot more
       | lightweight.
       | 
       | There's still a ton of polish issues to work out, but stuff I
       | really like that I wish I had in Discord:
       | 
       | - I can dictate which rooms in a space get surfaced by default.
       | When I join Discord servers, it's really chaotic, you have this
       | giant list of rooms you're suddenly subscribed to, and it's
       | overwhelming. With spaces you're not auto-subbed to every single
       | room in the space. There's even a way to search for rooms in a
       | space, which would be a feature I would want in Discord if
       | Discord didn't just throw every room on a server at your face in
       | one list.
       | 
       | - I can import spaces into other spaces, so I can make a public
       | space that's a composite of other public spaces.
       | 
       | - Nested spaces can be used for organization, they kind of act
       | like folders. Discord sort of has this concept with sections, but
       | Discord sections are only 1 level deep, and spaces can be nested
       | multiple levels.
       | 
       | - The first thing I always have to do when joining a Discord
       | server is update notification settings for all of the rooms I'm
       | in, and Spaces has that problem less (although I wish there were
       | easier ways to set notification settings for an entire space).
       | 
       | - A giant feature that I wish existed in Discord is that rooms
       | can be shared across spaces. So I can have a private space in
       | Element that is only for me that I use for organizing a set of
       | rooms I've joined across multiple spaces. Say that I've joined
       | tech support channels for multiple projects. I can have one space
       | that lists out all of the individual support rooms.
       | 
       | - And obviously, Element spaces/rooms can optionally be
       | previewable without forcing the user to join, which Discord still
       | refuses to do.
       | 
       | ----
       | 
       | I'm not saying that everyone should just drop Discord right now
       | and that Element is better in every way, more just pointing out
       | that the direction Element is moving is really positive. It's a
       | little bit exciting to see a UX effort in Element that (while
       | still very much in-progress and in-development) is not just
       | competitive with Discord, but better than Discord's system on its
       | fundamentals. I haven't seen spaces get talked about that much,
       | and they're a massive UX improvement, one of the most exciting
       | non-protocol/infrastructure changes to Element I've seen in a
       | while.
       | 
       | Of course Element doesn't fix the problem that Element/Discord
       | are _messaging_ apps, not wiki platforms, and they 're not going
       | to get indexed by Google. But at least its a bit less of a black
       | hole, even if I wouldn't advise replacing your wiki with it.
        
       | ilaksh wrote:
       | What's the alternative? Matrix or something?
       | 
       | It's weird that people have gotten so down on the concept of p2p
       | and all in on federated services. To me it's so obvious that p2p
       | systems have a huge advantage as far as adoption possibilities.
       | 
       | Maybe what we need is something like Web gateways for p2p
       | services.
       | 
       | Have some ideas about a distributed live forum that uses webrtc
       | and IPFS or something but since it's such an interesting idea to
       | me and also not fully formed that usually means other people will
       | hate it with passion and bury the comment.. making it a total
       | waste of time to try to develop or explain the idea.
        
       | mysterydip wrote:
       | Discord is the open source equivalent of companies replacing
       | customer service call centers with a phone menu "assistant". It
       | saves time and resources for the maintainers to just say "check
       | the discord!"
        
       | canyonero wrote:
       | I agree with this statement and am disheartened that the solution
       | for communities (in particular developer communities) that is now
       | winning is Discord. This is however not a new problem. Both Slack
       | and Twitter are also black holes of information by design. Lots
       | of interesting conversation, but nearly impossible to discover
       | externally.
       | 
       | I think community maintainers are choosing it because it has the
       | best moderation tools and community management tools compared to
       | the alternatives.
        
       | dehrmann wrote:
       | > Every time I go to grab a mod or something on Github, have an
       | issue and see the tickets replied to with "Closed, join the
       | discord for help!" I want to cave my own head in with an iron.
       | 
       | Shouldn't this problem solve itself? At some point, a question
       | gets asked often enough that people realize they should document
       | it somewhere, and lo and behold, Github issues are perfect for
       | that.
        
       | lux wrote:
       | We tried introducing a forum to our users in the hope of moving
       | away from Discord for all the same reasons and ended up finally
       | shutting the forum down to preserve the unity of having a
       | community all in one place. Reason being, users don't seem to
       | care about the limitations like we do and preferred Discord. The
       | users spoke through their choice of where to post. It feels like
       | the same reason teams use Slack for the perceived relatively
       | friction-free ability to post, despite its equivalent issues for
       | business communication.
       | 
       | It makes me think that users believe finding the answer is our
       | problem, not theirs. Their job is just to ask the question and
       | expect a response. Frustrating.
       | 
       | It's tempting to think a bot or some kind of "save this answer"
       | feature in Discord itself would help, but bots often fail to
       | create the great user experience we expect them to.
        
         | phendrenad2 wrote:
         | > It makes me think that users believe finding the answer is
         | our problem, not theirs. Their job is just to ask the question
         | and expect a response. Frustrating.
         | 
         | If you're selling a product, and you think that finding an
         | answer is the user's problem, not yours, you will soon not be
         | selling a product.
         | 
         | If, however, you're talking about an open-source project, then
         | I think you're baselessly assuming that users "expect" an
         | answer. Users will ask for answers in the most convenient way
         | (asking on discord) in hopes of getting a quick answer. This
         | does NOT mean that they will not fall back to googling if that
         | avenue fails.
        
           | lux wrote:
           | You're totally right and of course we help away. Reducing the
           | steps to be able to ask a question is also a better user
           | experience, hence ditching the forum. Give users what they
           | want, including timely responses.
           | 
           | But the question still remains of how to maximize a user's
           | ability to find answers on their own, for those who wish to
           | do so. There are always gaps in documentation and I find a
           | forum's ability to seek out past answers to similar questions
           | way better than Discord's search, but it wasn't worth the
           | friction.
           | 
           | I think the ideal solution is a combo of continually
           | improving documentation as common questions emerge and a
           | "saved replies" feature. Users still get a human response,
           | which feels good, but they have to wait less time for some
           | replies. And questions that start reappearing drive the
           | development of new tutorials, etc.
           | 
           | Just found the Discord feature suggestion page for saved
           | replies and voted :)
           | 
           | https://support.discord.com/hc/en-
           | us/community/posts/3600483...
        
       | CapsAdmin wrote:
       | A few times when trying to search for something I've stumbled
       | upon public logs from irc bots and found the answer there. It
       | would be nice if discord had the ability to do this for
       | communities that are centered around some software.
        
       | karterk wrote:
       | At Typesense [1] we face a similar problem with Slack. Slack has
       | been great for us in terms of quickly discussing an issue but the
       | free plan limits the searches to last 10K messages. We would be
       | happy to pay for it but the current pricing model is just not
       | catered towards large communities where users interact in
       | periodic bursts. Most communities will not be able to afford it.
       | 
       | I've been tempted to index our Slack archive and make it
       | searchable (afterall we are a search company) but I'm afraid that
       | it's against Slack's ToS.
       | 
       | If someone from Slack is reading this, please fix this: I will be
       | happy to pay Slack on a different plan which considers the use of
       | Slack as a collaborative platform for an OSS community.
       | 
       | 1: https://github.com/typesense/typesense
        
       | steelstraw wrote:
       | The younger generation may see that as a feature given our cancel
       | culture climate?
        
       | pizza wrote:
       | What's really great about discord is how I keep running into a
       | situation where I have random pings from the hundreds of server
       | chatrooms I may or may not be a part of, with no easy way of
       | telling where they came from. Great.
        
       | nextlevelwizard wrote:
       | I dont really see the benefit of having a dedicated forum for
       | everything, sure that used to be the norm and arguably you can
       | search forums easier, but stickied comments work perfectly fine
       | on discord and you can search the comment history.
        
       | nootropicat wrote:
       | I think this is a weird consequence of social media - a local
       | maximum.
       | 
       | - facebook, digg/reddit and twitter kill independent forums. They
       | are 'good enough' mostly for friction reasons that people slowly
       | move there. I think the twitter part is unappreciated - in the
       | past when you had one simple issue, you had to register to
       | communicate it. Now people are likely to tag the profile on
       | twitter with their problem. Sometimes these people remained, now
       | that user acquisition channel is lost.
       | 
       | - they suck at creating communities (I think intentionally), so
       | people don't contribute as much.
       | 
       | - discord is a chat app with flawless ui. As a chat app it's
       | great at building communities due to frequent interactions and
       | instant feedback. This means most active people do everything
       | there, same people who would have 1000+ posts on old style
       | forums.
       | 
       | The tl;dr is that forums are best at preserving information for
       | outside access, but are inferior in making new people join and
       | contribute, which means they are never going to proliferate
       | again. The old optimal balance of chat vs forum is never going to
       | return.
        
       | Ekaros wrote:
       | Discord is the modern IRC. And at least you can see history
       | there, unlike with IRC where it is just gone if your client
       | fails.
        
         | tovej wrote:
         | IRC is almost always logged, and if you need to log things
         | yourself, you can use a bouncer or set up a server.
        
           | Ekaros wrote:
           | And if your bouncer or server fails? Where do you get the
           | history then?
        
             | morceauxdebois wrote:
             | What if the discord servers fail and your history is lost?
        
               | gs17 wrote:
               | Or if Discord decides storing unlimited history isn't
               | something they want to provide to everyone for free
               | anymore.
        
             | Fnoord wrote:
             | You put in a search engine network_name channel_name and
             | hope someone else logged. If its a technical channel,
             | someone almost always did and also did share it.
        
           | aliswe wrote:
           | no offense, but this answer sums up the reason why Discord is
           | more popular than IRC.
           | 
           | Not to say that Discord isnt deeply flawed in many respects,
           | like client weight/resource usage, abysmal search (in server
           | but especially DMs, coarse and clunky permissions systems,
           | audit situation? and the very fact that using animated emojis
           | will cost you 5 dollars per month is just stealing sweets
           | from children, and their absolutely sickening boost (ponzi?)
           | scheme...
        
           | [deleted]
        
         | e2le wrote:
         | At least with IRC, many would run bots which made channel logs
         | available somewhere that could be indexed by a search engine.
         | Doing the same with Discord will earn you a TOS ban.
        
           | MatthiasPortzel wrote:
           | IIRC, scripting your own account is bannable, so you can't
           | download the contents of servers you join. But I don't think
           | there's any prohibition on inviting a proper bot account to
           | download messages, provided you have admin access on the
           | server to do so.
        
         | leni536 wrote:
         | Discord search is unfortunately garbage in my experience, so
         | it's almost like not having history.
        
           | MatthiasPortzel wrote:
           | Several people in this thread have complained about it, but I
           | haven't had any issues.
           | 
           | It's O(log n), it has fuzzy search (e.g. noun/verb forms the
           | same word), and you can add qualifiers like
           | `from:Author#1234`.
           | 
           | I can normally join a Discord server for a project, search
           | for a keyword, find someone else with the same question, and
           | read the chat log from that point in time.
        
           | Kiro wrote:
           | What's your issue with it? I'm surprised how well it works,
           | how you can search for something and quickly jump to the
           | context.
        
       | urthor wrote:
       | Discord never promised, to anyone, it'd be an indexable source of
       | information.
       | 
       | Funnily enough, neither are electronic mailing lists. Great
       | effort was required to publish them for search crawlers.
       | Electronic mail is fundamentally private communication.
       | 
       | Discord is a chat app for chatting with your buddies, privately.
       | Private conversations? Remember those.
       | 
       | The issue here isn't that Discord is bad at its job. The issue is
       | that it's a highly attractive, lightweight, easy to use platform.
       | 
       | There's simply no platform of equivalent pedigree for kicking off
       | an indexable internet discussion community. Maybe Reddit is the
       | closest. For all the complaints of end users, if you're trying to
       | administer a community Discord is head and shoulders.
       | 
       | In the end, if you want an equivalent indexable discussion
       | platform, make one.
       | 
       | And make it with more attractive features than Discord. There's
       | lots of unattractive platforms already.
        
         | kachurovskiy wrote:
         | GitHub works great for me - with Discussions tab being very
         | useful e.g. https://github.com/kachurovskiy/nanoels/
         | 
         | Also helps that you can publish and serve static HTML/JS files
         | in the same place. With video support added in markdown I have
         | little else to wish for.
        
         | ayushnix wrote:
         | > The issue is that it's a highly attractive, lightweight, easy
         | to use platform.
         | 
         | It's anything but lightweight. Using Discord is one of the few
         | reasons for my laptop fans running at almost full speed and
         | this is when I haven't even installed their desktop chromium
         | instance. I'm kinda suprised that someone would call such a
         | bloated and sluggish website as lightweight. Not to mention
         | that Discord is hostile against apps which use their API to
         | create third party clients.
         | 
         | Ease of use isn't necessarily always a good thing either. A
         | Discord community that I moderate frequently gets filled with
         | spam messages with links to discord nitro gifts and other
         | scams, despite our efforts to use bots and automate removal of
         | such bullshit. The influx of large numbers of people also tends
         | to lower the quality of discussion and before you know it,
         | you're an unpaid warden who ends up annoying a few members of
         | your community who end up forming hostile communities and raid
         | your servers.
         | 
         | Of course, Discord doesn't really care about any of this. We've
         | sent multiple reports with screenshots but we were either
         | ignored or basically told that "we don't give a shit".
        
         | [deleted]
        
         | charcircuit wrote:
         | >Discord is a chat app for chatting with your buddies,
         | privately. Private conversations? Remember those.
         | 
         | You are missing a massive supported use case for Discord.
         | Creating communities. Discord is designed to support servers
         | with hundreds of thousands of users in them if not more. A
         | public discord server with 100k people in it isn't a private
         | conversation with your buddies.
        
       | justinwp wrote:
       | My developer relations team uses Discord. For us, it is more
       | about strategy and design questions that are often tied to the
       | customer's particular use case. If there are common themes or
       | challenges, we will turn it into a blog post, video, docs, etc to
       | capture it.
       | 
       | Other discussions such as "why doesn't this code work?" or "this
       | behavior seems unexpected" we redirect to StackOverflow and
       | GitHub. Discord also serves as an activity hub for us as we have
       | channels with automated feeds from blogs, youtube, stackoverflow,
       | github, twitter, etc all located in a single location.
       | 
       | This pattern seems to be working for us.
        
       | tluyben2 wrote:
       | I posted an Ask HN:[0] about this a few days ago but somehow it
       | did not turn up in Ask HN. Probably my mistake. Still, this is a
       | bad issue imho. I like discord and use it a lot, but I would
       | just, at least for the open source projects I follow and work
       | with , that everything is dumped in HTML so that it's indexed.
       | When working on tech it's so valuable to be able to find
       | architectural choices and solutions to problems later on; when
       | they are solely in discord, they are hard/impossible to find now,
       | let alone in a few years.
       | 
       | [0] https://news.ycombinator.com/item?id=30240984
        
         | born-jre wrote:
         | i think it could be solved by bot that can watch message and if
         | someone asks_and_answers question that might be useful for
         | broader people you could do something like /makrbot mark 5 then
         | it will publish recent 5 conversation to some read only
         | seachengine indexable public page, maybe also anonymize
         | usernames.
        
       | kreetx wrote:
       | The UI of Discord is really fast, plus it does voice and video.
       | The problem with all the other chats is that they look
       | (relatively) ugly, including knockout and zulip.
       | 
       | Perhaps if Discord had an option to expose chat histories as
       | regular crawlable web then this problem would go away.
        
       | haunter wrote:
        
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