[HN Gopher] When Private Equity Becomes Your Landlord
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       When Private Equity Becomes Your Landlord
        
       Author : jbegley
       Score  : 53 points
       Date   : 2022-02-09 17:18 UTC (5 hours ago)
        
 (HTM) web link (www.propublica.org)
 (TXT) w3m dump (www.propublica.org)
        
       | bearjaws wrote:
       | Same experience here in Central Florida, a large chunk of
       | independent complexes were bought up by Greystar, and promptly
       | driven into the ground. Of course since the whole area is growing
       | they still run profitably, but the complexes are barely kept up,
       | maintenance is slow and QoL is overall poor.
       | 
       | You can even see they rebrand them every 3-4 years to get rid of
       | bad reviews...
        
         | herval wrote:
         | Building I live on has clearly fake reviews on their official
         | site and loads of 5 star reviews with no comments on
         | google/yelp/etc, offsetting all the resident reviews (1-2
         | stars). It's quite difficult to realize that, unless you go
         | through each review carefully. I fell for it, and had that
         | conversation w/ multiple neighbors.
        
         | salawat wrote:
         | This seems pathological. I'm wondering if we need to look at
         | doing a better job in terms of requiring/tracking corporate
         | lineage.
         | 
         | The "Name on the building", as it were, represents a valuable
         | lever for the public to identify and hold to account the
         | management that makes their lives hell. Whipping up a new legal
         | fiction, changing faces, but keeping the same people at the top
         | needs to not be as trivial as it seems to have become,
         | especially if the Courts are treating these entities as
         | distinct instead of as a wrapper or veneer on the same rotten
         | core.
        
           | chordalkeyboard wrote:
           | the black pill is that corporations are designed to separate
           | liability from people and profits, and this includes
           | repetitional liability. the only solution is to attach the
           | behavior to the actual individuals responsible.
        
             | orhmeh09 wrote:
             | This would be some real utility of a social credit score.
        
       | herval wrote:
       | I currently rent in a building from a big Private Equity/rental
       | corporation (Equity Residential). Everything is purposefully low
       | quality, common areas are terribly maintained (except for the
       | areas they take prospect residents for a tour around), and it's
       | clearly organized to squeeze every penny and force people out on
       | regular schedules. It's depressing.
        
       | Ekaros wrote:
       | I would advocate for more free market as solution to this. Allow
       | more construction, allow more competition. Thus force these
       | companies to provide either better service or cheaper prices. If
       | they or everyone else were allowed oversupply market lot of
       | issues would correct. Maybe some control tools like forcing them
       | to supply market in reasonable time period from lot allotment or
       | face massive taxes.
        
         | manuelabeledo wrote:
         | > Thus force these companies to provide either better service
         | or cheaper prices.
         | 
         | Let's be honest here, it will all come down to cheaper costs,
         | which inevitably will impact quality.
         | 
         | But because the alternatives are clear - either have a roof
         | over your head or go homeless - there is no incentive to
         | maintain quality at the expense of larger margins.
         | 
         | This is essentially what happens with healthcare. You cannot
         | just opt-out of it if, thus terrible but cheap practices will
         | always exist, and people will die as a consequence of this.
        
         | ricardobayes wrote:
         | This will eventually regulate itself even without any action.
         | People have already started to move away from these areas.
        
       | clpm4j wrote:
       | I think eventually we'll get to a point in the US where it's
       | illegal for corporations to buy residential housing.
        
         | wcarron wrote:
         | I dearly hope so. Housing is for people, not corporations. I
         | would like to see the introduction of zoning laws that
         | accomplish this.
        
         | namelessoracle wrote:
         | I dont see private ownership of apartment buildings happening
         | anytime soon.
         | 
         | I worry we might see the opposite. Someone will be convinced
         | the "solution" to the housing crisis is to just remove citizen
         | ownership of housing to begin with.
        
           | kylehotchkiss wrote:
           | Nobody is going to be willing to fork over the building
           | maintenance fees (which will continue to increase over the
           | years) after their mortgages are paid off.
        
             | Ekaros wrote:
             | It is a cultural thing. Some countries have private
             | ownership of apartment buildings to be very common. One way
             | is a LLC where stock grants rights to single apartment.
             | Then LLC charges monthly fee. Or even loans for larger
             | renovations/maintenance to owners.
        
         | EliRivers wrote:
         | Honestly can't see that happening; there's an enormous profit
         | to be made in having most of the population rent. People will
         | pay every penny they have for food, healthcare and somewhere to
         | sleep. Letting ordinary people own houses instead of harvesting
         | from them for their entire lives is just not profitable.
         | 
         | The people could get together and make laws to protect
         | themselves, and there's some whispering of this with recent
         | attempts to form unions and so on, but against the political
         | might of the rich, the people don't look to have much of a
         | chance.
        
         | salawat wrote:
         | This is actually why Andrew Jackson was dead set on killing the
         | National Bank.
         | 
         | As soon as you have groups pooling money to snatch up land to
         | rent, you sort of destroy one of the big draws of the American
         | dream, because in the end, the market will adjust to the whims
         | of the conglomerates instead of the lone citizen.
         | 
         | This is exactly the outcome he was trying to avoid.
        
       | elipsey wrote:
       | Yep. I recently lived in a Greystar property in San Rafael. The
       | garage gate broke and was tied open with a rope for several
       | months. The front security gate latch broke and my key card
       | didn't work on half of the doors. The mailboxes' latch broke and
       | post office repeatedly notified management and stopped delivering
       | mail for weeks at a time on several separate occasions. Same with
       | the package room. There was no on site security -- you can guess
       | how that turned out in the bay area.
       | 
       | When I moved in, the place was riddled with broken stuff. The
       | toilet, sink, dish washer, and washing machine were broken. It
       | took months of email and "support tickets", to get that stuff
       | fixed, I fixed the toilet myself, and let the small stuff slide.
       | Management was almost unreachable and seemed disorganized at the
       | local level. It was totally surreal.
       | 
       | All for the bargain price of 3400/mo. Luckily it was a short
       | lease. This was mid 2020, so I was happy not to be downtown for
       | while, and San Rafael was wonderful, but I was out of that place
       | as soon as the short lease was up. It took them six months to
       | figure out how to cash my final check.
       | 
       | When looking for my next rental, Greystar managament was an
       | instant deal breaker, and I would recommend avoiding at all cost.
        
         | johnebgd wrote:
         | I lived in a Greystar building starting in 2013 for three years
         | in Chicago and one year in Sacramento before moving into a
         | different rental company building in San Francisco. They were
         | excellent, extremely attentive to problems. The buildings were
         | well maintained. Not saying your experience wasn't valid just
         | that mine was very different.
        
           | mimikatz wrote:
           | I can 2nd this. I lived at a Greystar building for a couple
           | years and it was a much better experience than the one I
           | moved to afterwards.
        
           | onphonenow wrote:
           | It can be heavily dependent on area etc. Rent control areas /
           | for-cause eviction areas - you can get some pretty horrific
           | maintenance situations. San Rafael I think is now for cause,
           | required mediation on rent increases and "bad faith" means
           | that the increase is not valid.
           | 
           | That said, these guys look like scum - but I've seen
           | nongreystar crap properties as well.
           | 
           | One thing - I wish review sites would not let them change
           | names and start fresh on reviews for a property at a given
           | address.
        
           | elipsey wrote:
           | I wouldn't be surprised if there were considerable variation
           | between properties. My observation was that there seemed to
           | be a remote higher level management office that was out of
           | state, and out of touch with local conditions, but still
           | trying to control costs aggressively. So the one local
           | property manager was grossly overworked and under-resourced.
           | She actually seemed quite pitiably desperate (and there was
           | turnover in that role).
           | 
           | Also, maybe in lower COL areas than SF bay it might be easier
           | for them to source labor and services at a cost they were
           | willing to pay. They kept saying it was because of covid, but
           | my previous and following landlords both managed to provide
           | basic essential services like legal mailboxes and working
           | toilets. -\\_(tsu)_/-
        
         | ricardobayes wrote:
         | Wow. Sorry to have this takeaway from your story, but HCOL
         | areas really don't make sense anymore. I recently calculated
         | mortgage for a really, really nice house in coastal Spain. 5
         | bedrooms, 3200 sqft, pool, garage the whole shebang. The
         | mortgage came to 1300/month if you put down the minimum.
        
           | elipsey wrote:
           | Agree. I just bought a house outside of the bay area. :)
           | OTHO, if I didn't live there I probably couldn't have saved
           | for the house...
        
       | RcouF1uZ4gsC wrote:
       | What's interesting is the company on the list that is not private
       | equity: Irvine Co.
       | 
       | I have been I have been in many of their apartments and know
       | friends who live there. They always seemed very nice, well-
       | maintained, with very helpful staff.
       | 
       | I wonder how much their not being a private equity company
       | contributes to that.
        
         | kylehotchkiss wrote:
         | I was told my apartment complex is owned by JP Morgan directly
         | and managed by a California company Sares Regis. They've done a
         | respectable job with upkeep in the 20 year old buildings and
         | grounds. Maintenance, security, cleaning, utilities have worked
         | fine or been taken care of in a reasonable timeframe. The
         | apartments are a little cookie-cutter generic but that's fine
         | with me.
        
       | chaorace wrote:
       | This happened to me last year. They fired most of the management
       | staff and replaced them with half as many soulless middle
       | managers. Office hours were cut down to the bare minimum and they
       | started cheaping out on maintenance throughout the complex.
       | 
       | The "solution" that I found was to move into a highrise with
       | ludicrously high profit margins. At that point, the incentives
       | flip back over, because property managers are afraid of killing
       | the golden goose. Sure... _tripling_ my rent isn 't exactly the
       | smartest decision that I've ever made, but it sure as hell solved
       | the problem!
        
       | onemoresoop wrote:
       | This is so depressing and it is only getting worse.
        
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       (page generated 2022-02-09 23:02 UTC)