[HN Gopher] How do I open the Mercedes EQS's hood?
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       How do I open the Mercedes EQS's hood?
        
       Author : danboarder
       Score  : 51 points
       Date   : 2022-01-04 17:20 UTC (5 hours ago)
        
 (HTM) web link (tiremeetsroad.com)
 (TXT) w3m dump (tiremeetsroad.com)
        
       | hirundo wrote:
       | Louis Rossmann just weighed in on this:
       | 
       | https://www.youtube.com/watch?v=bBVqUuzUWEY
       | 
       | He says the "not permitted" is evidence of our receding risk
       | tolerance.
       | 
       | I agree. Warn me of the chance of sudden painful death, sure, and
       | thanks. But to forbid me, presumably an adult, is a different
       | thing. I prefer to own my own property.
        
         | csydas wrote:
         | Honestly, as much as I like the tech that Rossmann shows, the
         | trappings he wraps his videos in makes it very hard to digest.
         | 
         | I feel his arguments always miss the simple fact that he has no
         | idea how much trouble not-including such restrictions actually
         | cause, and he over-estimates his audiences'
         | skill/underestimates his own skill, muchless over/under-
         | estimating his willingness to accept responsibility compared to
         | most consumers.
         | 
         | The software I work on has a simple database we use to manage
         | the configuration, and it's a CONSTANT battle with "knows
         | enough to be dangerous" DBAs/IT persons to argue that we're not
         | going to fix the DB after they went through and did their own
         | edits to try to fix an issue and the end result was they only
         | made the situation worse.
         | 
         | The argument of "well, publish more info on the DB" falls flat
         | for me as we constantly published information on which program
         | versions and what specific issues the edits applied to, and our
         | clients simply didn't care; our clients aren't just average
         | users, they're allegedly IT professionals like anyone you might
         | imagine reading HackerNews. We had cases that lasted for months
         | over who was responsible for the issue when the client clearly
         | admitted they just hacked the DB with a chainsaw.
         | 
         | Rossman has some great knowledge and I absolutely do agree with
         | his position on Apple making it too hard to repair their stuff.
         | (Based on the most recent MacBook Pro, seems Apple also
         | agreed...) But I think Rossman fails to appreciate the scale
         | that many companies are dealing with and the sheer volume of
         | customers who absolutely screwed up such rudimentary repairs
         | and then try to blame the company for [the customer's] own
         | ineptness, and how a lack of legal language to specifically
         | protect the company from such behavior opens up very long and
         | difficult legal and PR battles.
         | 
         | Rossman has good knowledge, but I don't feel he's giving a good
         | faith interpretation as to where such policies and ideas come
         | from, and he'd be far more effective in his communication if he
         | simply left his videos at the point where he demonstrated the
         | simplicity of the repair without the tirade. I don't know what
         | Rossman's liability policy looks like for the repairs he does,
         | but I don't get the impression he takes on a lot of liability
         | compared to what I've dealt with across many different
         | products.
        
           | [deleted]
        
           | csydas wrote:
           | Addendum (adding as a separate post), but I want to respond
           | to this specifically:
           | 
           | > But to forbid me, presumably an adult, is a different
           | thing. I prefer to own my own property.
           | 
           | I appreciate you accept responsibility for yourself, but
           | please understand that it's a real legal argument to say
           | "well, nothing specifically said I __couldn't__ do $thing, so
           | I assumed it was safe to do so. I never imagined $thing could
           | be so disastrous! Why didn't you include a warning?"
           | 
           | Such matters always boil down to a fairly protracted
           | argument, sometimes of the legal persuasion depending on the
           | country of residence for the customer. It really is a case of
           | a few bad eggs ruining the bunch.
           | 
           | No one will stop you from hacking the car (e.g., the Mercedes
           | police aren't gonna roll-up and arrest you for opening the
           | hood), but for sure if they find your attempted repairs
           | actually exacerbated an issue, the clause helps back that
           | they tried to warn you "don't mess with this stuff it's not
           | supported".
        
         | user-the-name wrote:
         | That's nonsense, though, and assumes that the dangers posed by
         | an electric car are roughly the same as by an ICE car. 400 or
         | 800 volts is no joke, and nothing that you find under the hood
         | of an ICE car is anywhere even close to being as dangerous as
         | that.
        
           | throwaway946513 wrote:
           | > an ICE car isn't anywhere close to as dangerous as an EV
           | 
           | I fundamentally disagree with the premise that just because
           | something is dangerous that the owner of said property is
           | 'disallowed' from operating on it.
           | 
           | I can own a house, and do all the electrical work myself.
           | That's 120v AC for you North American households, or in rare
           | situations 240v AC for certain appliances. I serviced an
           | electric range just two months ago.
           | 
           | If you understand how something works, what the requirements
           | are to repair it, then you should understand the caution you
           | must take when repairing those objects.
           | 
           | I work on my own vehicle all the time. Yes, it is a gasoline
           | powered vehicle. But the brakes on both an electric car and
           | gas car must work. Something which is an easy repair and
           | maintenance item is an object of which I know numerous
           | drivers who would dare not touch, "because I don't want to
           | break it". Which, is absolutely okay for those who would not
           | want to work on it. But when someone who has the skills,
           | knowledge, and abilities to work on a vehicle is told "no,
           | you can't touch this brake because it requires a special RFID
           | screwdriver to remove"
           | 
           | That's the crux of the argument. If something so dangerous is
           | refrained from the owner being enabled to even inspect or
           | maintain/repair such an object, then it's likely that said
           | consumer item is not for consumers, and shouldn't be sold.
        
           | baybal2 wrote:
           | A lot of springs with preload force enough to fatally injure,
           | not a problem?
        
           | floatingatoll wrote:
           | For the unaware, an ICE car is an "internal combustion
           | engine" car -- one that's fueled with gas.
           | 
           | (Cross-boundary terminology issues with gas/electric
           | combination engines are solved by calling those "hybrids", as
           | a shorthand for "dual-engine ICE & EV hybrid" which no one
           | ever says but is technically correct.)
        
             | bserge wrote:
        
           | hangonhn wrote:
           | Agreed. I work on my own cars but they're all ICE. Once the
           | car is jacked up onto jack stands, I feel pretty safe working
           | on my car because there is nothing moving nor live (except
           | for the 12v, which I can disconnect). I don't know if that's
           | the case for EVs.
        
             | onphonenow wrote:
             | Yeah, Rossmann is kind of an idiot.
             | 
             | An EV car has high / deadly energy in its high voltage
             | side. If you are going to do hundreds of volts and hundreds
             | of amps to get a heavy vehicle to 60mph in 3 seconds, you
             | simply must have some pretty high potential energy ready to
             | go.
             | 
             | I'm kind of surprised they don't have warnings for folks
             | like first responders as well - imagine cutting through a
             | tesla - seems if you go through a HV cable you could just
             | create a big problem.
        
         | _moof wrote:
         | Yeah, the "not permitted" language is bizarre. Not permitted by
         | who? Is there a law? No. Did I sign a contract? Presumably also
         | no, although I wouldn't be completely surprised to find out
         | that dealers are getting people to sign this right away.
         | 
         | I had the same feeling when I read that as I do when I hear
         | people say "it's not _legal,_ it 's just not _il_ legal." First
         | of all, this is nonsense. Things not being illegal is the
         | literal definition of them begin legal. But I just don't
         | understand this attitude at all. Like, do you think you need
         | explicit permission to do anything? How sad is that?
         | 
         | All that being said, I wouldn't open that hood. :)
        
       | spoonjim wrote:
       | If I can't service the vehicle then don't try to sell it to me,
       | just lease it to me. I'd happily lease a non-serviceable vehicle
       | as long as it had an all inclusive service contract for the lease
       | duration.
        
         | decafninja wrote:
         | I suspect most luxury cars already get leased (at least in the
         | US) more than bought.
        
           | throwaway0a5e wrote:
           | After the first owner is done leasing them <insert middle men
           | here> they get sold on used car lots.
        
             | decafninja wrote:
             | Yup, at which point it is no longer the manufacturer's
             | problem other than reputationally (i.e. if the car is
             | extremely prone to problems after the initial 3 year
             | lease/warranty period).
             | 
             | I am of the opinion that the majority of modern cars
             | produced today - especially as you go higher up the
             | price/luxury spectrum - are disposable appliances designed
             | for obsolescence. The base mechanical bits might continue
             | to function fine, but all the fancy technology won't be so
             | fancy after 5 years, and certainly not 10 years.
             | 
             | I think Teslas actually let you upgrade the CPU on the
             | infotainment system (correct me if wrong)? Plus wider
             | spread and use of CarPlay/Android Auto bakes in a little
             | bit of future-proofing.
        
               | kristjansson wrote:
               | An undesirable infotainment system doesn't make a car
               | disposable though. As long as the intra-car systems
               | function for the design life of the components, an
               | uncompetitive infotainment just reduces the potential
               | resale value.
               | 
               | Component failures are definitely a concern though, and
               | incidental or intentional software failures via OTA,
               | since either may be unrecoverable.
        
       | twobitshifter wrote:
       | Ok, so maybe there is dangerous sparky stuff that can be reached
       | in there - but it just shows poor design that they weren't able
       | to incorporate a frunk and/or isolate/insulate those components
       | to not make opening the hood deathly dangerous.
        
         | 0_____0 wrote:
         | It doesn't really look like there's any exposed HV. I'm curious
         | why they bothered to cover up the hood latch at all. I think
         | there's a certain tradition wherein blokes will stand around a
         | car with the hood open and poke at it, perhaps they're trying
         | to discourage that.
        
         | serf wrote:
         | I mean.. I guess?
         | 
         | Every other manufacturer in the world has hot pipes & spinning
         | fans & hand-grabbing belts under the hood with little done to
         | prevent personal injury and it has worked fine for decades.
         | 
         | The EV market just wants everything to 'trend Tesla', so they
         | expect a 'frunk' and for everything to be totally unlike any
         | other ICE car on the road.
        
           | ajross wrote:
           | That's not right, the frunk is a very natural feature given
           | the design constraints.
           | 
           | You need at least some space in front of the console, because
           | the wheel wells need to be forward of the cockpit so the
           | front seat occupants have a place to put their feet.
           | Traditionally you put the engine there, because it was an
           | obvious empty spot. Cars that didn't generally made
           | significant tradeoffs (like two seats) to accomodate a
           | different engine placement.
           | 
           | But if you've got no engine, what can go there? Not the
           | battery, that works much (much) better as a flat planar thing
           | at the very bottom of the frame. You can put the motor there,
           | sure, but an electric motor is tiny. Add in the random
           | electronics and wiper fluid and whatnot and you still have a
           | ton of space.
           | 
           | So you make it cargo. It works great. EVs that don't have a
           | frunk (the ID.4, ahem) end up feeling like they're missing a
           | feature.
        
             | kfor wrote:
             | And it's not just that the wheel well needs to be in front
             | of the passengers, but also the front crumple zone is very
             | important to passenger safety in many of the most common
             | crash scenarios.
        
           | crad wrote:
           | I think of the VW Bug / Beetle when I think of frunks, is it
           | mainly a Tesla thing now?
        
         | nucleardog wrote:
         | > and/or isolate/insulate those components to not make opening
         | the hood deathly dangerous.
         | 
         | But... why?
         | 
         | From the article, there is literally nothing under there that
         | is "user servicable"--everything requires the HV system be
         | placed in servicing mode first: HVDC inverters/converters and
         | the motors. All user-serviceable components (e.g., fluid fill)
         | are located elsewhere.
         | 
         | Basically every vehicle design process is about value
         | engineering. Who wants to pay extra for a car with extra safety
         | features in a compartment that they will never open, have no
         | reason to open, and can't do anything with once they open it?
        
           | tshaddox wrote:
           | I mean it would be pretty funny if they let you open the hood
           | and had another layer of flat steel directly under it
           | covering all the non-user-serviceable bits. Just to increase
           | the weight and cost slightly and allow people to uncritically
           | think "at least I can open the hood."
        
           | potatolicious wrote:
           | Not to mention, even if the car was designed with a frunk,
           | the high-voltage components would _still_ have to be
           | serviceable somewhere - so there would still be a panel /door
           | somewhere on the vehicle with a "Don't Touch" sign on it.
           | 
           | Whether that's the hood of the car or somewhere else seems
           | immaterial?
        
         | sho_hn wrote:
         | The EQS has a much larger and higher-performance HEPA air
         | filter than most other cars available on the market, which is a
         | standout feature in important target markets for the car (much
         | more so than a frunk is standout, or lacking one for that
         | matter). It's located under the front cover. It's also a hatch
         | with a very sizable trunk (larger than the equivalent S-class).
         | I'd say we're talking design trade-offs. :-)
         | 
         | (Disclaimer: I work for Mercedes-Benz.)
        
         | kehrin wrote:
         | If there is no reason to open the hood, why would they waste
         | time and money to design a system that makes it (more)
         | accessible? Calling it a "poor design" makes it sound like it's
         | inadequate, which I disagree with. I wouldn't call a car door
         | "poorly designed" just because I can't take it apart without
         | tools.
        
         | Kapura wrote:
         | The customer of a mercedes EQS is not losing a lot of sleep
         | over missing a front trunk. their current s-class doesn't have
         | one either and they somehow carry on.
        
           | ajross wrote:
           | Right, but "carrying on" is pretty much apt, to anyone who's
           | driven a car with a frunk. I mean, no, it's not like it's
           | going to solve world hunger or create billions in value for a
           | new startup ecosystem. But a frunk really is a pretty great
           | idea.
        
             | avalys wrote:
             | The frunk in my Tesla Model 3 was too shallow to use to
             | store anything (because the front motor was underneath) and
             | the metal on the hood was so thin it felt like I was going
             | to bend it every time I shut it. Pointless.
        
               | ajross wrote:
               | Groceries? Jackets? Thanksgiving pot luck dishes you
               | don't want to stink up the cabin? Muddy boots after a
               | hike? Tire chains? Ice scraper?
               | 
               | I guess everyone's different. To us it was a revelation.
        
               | avalys wrote:
               | Literally none of those would fit in the front trunk of
               | my Model 3, except the ice scraper.
               | 
               | See this pic: https://twitter.com/model3owners/status/891
               | 361384658763777 and note that it is shallower up front -
               | that bag is just a few inches tall and it is nearly level
               | with the latch.
               | 
               | The fact that the shape is irregular, and the hood metal
               | is so thin, also increases the chance you will
               | accidentally bend the hood by trying to close it on an
               | object that doesn't fit.
        
               | ajross wrote:
               | Literally all of them have gone in my Y, which isn't more
               | than an inch or two deeper. Honestly you're overstating
               | this. If you didn't like it you didn't like it, but don't
               | tell me you can't get useful stuff in there.
        
               | avalys wrote:
               | My practical experience owning a Model 3 for three years
               | was the frunk was too shallow and irregularly-shaped for
               | me to ever bother trying to put anything in there. Thus,
               | the frunk was, in practice, useless. That is what I'm
               | telling you.
               | 
               | Yes, if you decide that you absolutely must put something
               | in the frunk, you certainly can. It obviously has a non-
               | zero volume. But in all circumstances I found it more
               | convenient to put things in the rear trunk, the rear
               | footwells, or the (super useful) storage area under the
               | rear trunk floor.
               | 
               | I thought the Model 3 was a fantastic car by the way. I
               | loved it. I just thought the frunk was a useless novelty.
               | 
               | (The frunk in my Porsche Boxster, on the other hand, is
               | deep and rectangular and very useful, in part because the
               | engine is in the rear).
        
               | sho_hn wrote:
               | Some cars with frunks also have issues with them being an
               | additional vector for road noise to impact the cabin,
               | which is already an issue in EVs due to nothing being
               | masked by ICE noise. That's certainly a solvable
               | engineering problem (and Tesla has made changes in
               | successive generations to try and improve the situation,
               | for example), but the insulation/padding required further
               | impacts the usable space. In any case, the EQS likely has
               | the quietest interior of any EV to date.
        
       | 0_____0 wrote:
       | Y'all are on Hacker News, I think you can figure out how to
       | remove a plastic cover over the hood latch if you really want to
       | stare at some electronics housings. This is a lot more innocuous
       | than the new habit carmakers have developed of charging
       | subscriptions for basic vehicle functionality.
        
         | Thorncorona wrote:
         | It's the precedent that is set.
        
           | sho_hn wrote:
           | This isn't actually all that new: Quite a few of luxury
           | automobiles have had non-serviceable engine compartments for
           | many years. It's not uncommon particularly with high-end
           | sports cars, where engine covers may only be removed by
           | licensed technicians. Those tend to be held by special screws
           | requiring non-standard tools or similar. Ironically it's
           | often the engines one might want to marvel at the most.
        
             | malwrar wrote:
             | And it's why I won't buy a Ferrari.
             | 
             | Half joking, of course, but seriously I think this sort of
             | design choice just reinforces the idea that the
             | manufacturer, not the buyer, owns the product. Locking the
             | hood closed, the symbolic innards of your car, isnt the
             | only way to build a car safely. I fear moves like this will
             | just further alienate people from the tech they rely on.
        
               | sho_hn wrote:
               | I know exactly what you mean: I'm fond of pointing out
               | that I probably wouldn't be a software engineer today if
               | the computers I grew up with had been as locked down as
               | an iPhone. It only sort-of works in a world that today
               | also features a Raspberry Pi, but is not sustainable on
               | its own. In my brain I refer to this as "educational
               | sustainability" somehow (then again, isn't all education
               | motivated by sustainability of civilization and
               | culture?), but I'm sure smarter folks have discussed and
               | given this a better label.
               | 
               | That said, luxury sports cars are an oddball market with
               | non-obvious concerns and economics. A lot of the limited
               | production run cars these restrictions apply to are
               | essentially too valuable to actually drive. They're
               | collectors' items, or acquired as speculative goods that
               | will increase in value. It may be that making them more
               | "tamper-proof" is in a strange way in the interest of the
               | buyers.
        
           | tshaddox wrote:
           | A precedent already set by my microwave.
        
           | zepto wrote:
           | What do you mean 'precedent set'? Precedent's are a legal
           | concept that has no particular meaning here.
        
           | nosianu wrote:
           | The article explains how they pretty much have to do it for
           | legal reasons. Similar to microwave warnings. It has nothing
           | to do with keeping the rightful owner from doing what they
           | want with their car. The company does not benefit, judging by
           | what the article explains, apart from having the legal
           | disclaimer in case somebody who has no business (because of
           | lack of knowledge) touching battery or electric parts gets
           | hurt.
           | 
           | In a fuel powered vehicle touching fuel related parts at most
           | gets you dirty. Even touching fuel does not hurt you.
           | Electricity is different. Merely touching the wrong part can
           | hurt you. Guess who would get sued if that happened and the
           | company did nothing or even just not enough to prevent it.
           | 
           | While fuel powered cars can have sharp, moving (or rotating)
           | or even very hot parts, all of those can be seen or sensed.
           | Electricity cannot be detected by human senses, so here too
           | is more reason to prevent access.
        
           | floatingatoll wrote:
           | Which precedent do you view as being set by Mercedes here?
           | There are a variety of possible interpretations, but it's
           | impossible to guess without more details.
        
       | avalys wrote:
       | So, it seems like the answer here is, you open the hood exactly
       | the same as you open the hood of any other vehicle, but with a
       | plastic cover over the latch and some extra stickers and
       | warnings?
        
       | chris_st wrote:
       | Point of comparison -- I can open the hood of my Prius, and would
       | need for various fluids, but everything else is covered by a
       | plastic cover that warns of the high voltage bits underneath.
        
       | awinter-py wrote:
       | > "It's an all electric car, nothing under the hood is user
       | serviceable without special equipment to place the high voltage
       | system into servicing mode."
       | 
       | 'no user serviceable parts within' from rainbows end
        
       | danboarder wrote:
       | Warning from the dash Console:
       | 
       | "Only the specialist personnel of a qualified specialist workshop
       | should open the hood. Access by the customer is not permitted."
        
         | littlecranky67 wrote:
         | Since when do I need permission from the manufacturer to do
         | with my property as I see fit? Legally, we (in Germany) already
         | have the case that opening up a device not necessarily voids
         | the warranty, so I wonder why they go with that.
        
           | kube-system wrote:
           | That is the law in the US too.
           | 
           | It's likely just a matter of persuasive messaging. They might
           | not be able to void your warranty, but they might be able to
           | lead you into thinking they can.
        
             | dane-pgp wrote:
             | > they might be able to lead you into thinking they can.
             | 
             | I can't help wondering if there is or should be some sort
             | of law against corporations doing this. If they are trying
             | to mislead you into not making use of a right which is
             | legally yours, that feels a bit like fraud, or practising
             | law without a licence.
             | 
             | I'm reluctant to suggest that the government should limit
             | even corporate free speech so much that companies become
             | afraid to put warnings on things, and corporate lawyers
             | would probably just come up with even more convoluted ways
             | of phrasing things to technically comply with the law (or
             | maliciously comply with it to make people hate the law),
             | but perhaps some well-funded consumer body should be able
             | to name and shame companies that do this.
        
               | kube-system wrote:
               | The FTC in the US has gone after companies that literally
               | tell their customers that something invalidates their
               | warranty, when under law, it wouldn't.
               | 
               | But I feel like "you are not permitted" is an entirely
               | different thing. It is so vague that it doesn't really
               | have a clear meaning, and it leaves the reader to fill in
               | the blanks.
        
               | littlecranky67 wrote:
               | Splitting hairs here, but Mercedes would argue that it is
               | meant to signal to leasing/rental cars that the user is
               | not allowed to open (based on the rental agreement) so in
               | those cases at least, it is not complete missleading.
        
           | throwaway0a5e wrote:
           | Ever since the "you need to lock out tag out a circuit to
           | change a cosmetic cover plate in your own home and you're
           | just asking to be killed if you don't wear arc flash gear
           | while doing it" crowd grew up and became PMs capable of
           | "adding value" to design decisions that didn't really need
           | any thought given to them in the first place.
           | 
           | This kind of crap is just a reflection of the affects of
           | modern culture that prizes risk aversion after you filter it
           | though a massive corporate bureaucracy (like Mercedes)
        
       | voldacar wrote:
       | A little off topic but I have to say that the design of this car
       | is very disappointing. It looks like a formless bar of soap. If I
       | glanced at it on the road I'd think it was a Toyota or something
        
       | kube-system wrote:
       | Where is washer fluid filled from?
        
         | devrand wrote:
         | There's an exterior door for it on the front fender.
        
           | sho_hn wrote:
           | Check here: https://www.motor1.com/news/501268/mercedes-eqs-
           | windshield-w...
        
         | imilk wrote:
         | Its an innovative process where you deposit money from your
         | bank account to a Mercedes dealership, and then a certified
         | washer fluid technician ensures that premium washer fluid is
         | calibrated to optimal levels.
        
           | tshaddox wrote:
           | You'd think they could do it with an over the air update by
           | now.
        
           | stcredzero wrote:
           | How is that innovative, when Mercedes has been trending this
           | way since the 1990's?
        
       | joshu wrote:
       | So I got to spend a few days with a not-quite-production EQS over
       | the summer. It's pretty obvious from the design language that
       | it's not really a hood at all. For example, it extends all the
       | way down to the wheels - the front side fender does not connect
       | to the body panel in front of the doors, for example.
        
       | weswilson wrote:
       | The BMW i8 is just as complicated as the EQS, if not more. It
       | requires two people to open the hood without damaging it. Here's
       | some technician training on opening it:
       | https://www.youtube.com/watch?v=fxe_b2GRwok
       | 
       | It's not only electric cars, the new Porsche 911 GT3 won't let
       | you access the engine either. See here:
       | https://www.youtube.com/watch?v=wfu07Eq6pSc&t=632s
        
         | tschwimmer wrote:
         | Wow, this was quite something. The fact that the emergency door
         | latches are on the inside only raises many questions, as does
         | the fact that the hood is so unwieldy. It's confusing to me
         | that the hood was designed to be opened by 2 people and also
         | that during "normal" operation it can easily damage the bumper.
         | I realize they don't want people doing it themselves, but even
         | for the mechanic this seems extremely annoying. Serviceability
         | is clearly not a top value for these cars but it seems like
         | it's not even considered at all.
        
       | user982 wrote:
       | _The crazy man smiled at her. "My shop project, Louise. I've had
       | enough of 'no user-serviceable parts within.' Let's take a look."
       | He leaned over the car's front hood and ran his finger down the
       | printed words forbidding customer maintenance ... Gu sighted
       | along the edge of the tray, then glanced to his right, at the
       | Radner brothers. "You really don't want to be standing there."_
       | -- Rainbows End
        
       | floatingatoll wrote:
       | After reading the complete article, I have no specific objection
       | to this. It's the same as posting "no trespassing" on a power
       | substation; it stops idle curiosity from getting someone killed,
       | provides a sensible safety precaution for high-voltage equipment,
       | and is trivial for any motivated person (such as mechanics and HN
       | readers) to overcome with basic tools. My car's gas engine does
       | not consist exclusively of deadly high-voltage equipment in it
       | that can kill me dead when my car is powered off, so I think it's
       | fine to apply different safety processes to consumer-targeted
       | electric cars than we apply to consumer-targeted gasoline cars.
       | 
       | I can't speak to why they chose not to provide a user-accessible
       | storage area, but it certainly does simplify design and safety
       | testing to _not_ have a frunk that could pop open after a latch
       | failure and obstruct the windshield. (I assume the trunk can
       | still store a full set of golf clubs and an overnight duffel bag
       | -- it _is_ a Mercedes, after all.)
        
         | tomatotomato37 wrote:
         | I feel in that case securing the hood with bolts in the grille
         | or whatever would do a better job of discouraging random
         | motorists from poking around there for a spare tire while still
         | allowing the slightly mechanically inclined to open it and
         | discover the EQS's "secret" of poor HVAC routing. Having the UI
         | actively berate you about safety is both demeaning to the
         | customer and toxic to repair culture as a whole.
        
           | gruez wrote:
           | like other posters have mentioned, there's a legal/liability
           | component too. bolts don't prevent lawsuits, warning
           | labels/messages do.
        
         | Ansil849 wrote:
         | > My car's gas engine does not consist exclusively of deadly
         | high-voltage equipment in it that can kill me dead when my car
         | is powered off, so I think it's fine to apply different safety
         | processes to consumer-targeted electric cars than we apply to
         | consumer-targeted gasoline cars.
         | 
         | Your car's gas engine, no. Your car's gas tank, however,
         | absolutely can.
        
           | floatingatoll wrote:
           | I can't parse this objection. One of my failed attempts reads
           | "My gasoline tank should have the same safety processes as
           | electric cars", which is obviously not a valid
           | interpretation. My gas tank isn't deadly for me to touch, so
           | I'm quite lost if that's what you meant instead.
           | 
           | Help me understand what you mean?
        
             | Ansil849 wrote:
             | The parallel being drawn was that gas cars do not have
             | components which can kill you when they are turned off: "it
             | that can kill me dead when my car is powered off,", and so
             | do not require stringent safety controls. My counter was
             | that gas cars absolutely do have such components.
        
               | akira2501 wrote:
               | A 12V battery can kill you or seriously harm you. The
               | entire chassis of the vehicle is the return path, and can
               | make a short circuit or exposed wire exceptionally
               | dangerous. Working around high current paths like the
               | wire from the alternator can be a special hazard.
               | 
               | The battery can also release explosive gasses if charged
               | or used improperly or if other parts of the electrical
               | system are damaged. Combined with a spark and again death
               | and serious injury are possible.
               | 
               | Pulleys and belts are under tension. It's probably not as
               | lethal, but it's a stored energy hazard and has hurt
               | plenty of technicians.
               | 
               | Suspension systems contain many stored energy hazards.
               | 
               | Tires with air pressure are a stored energy hazard, even
               | if they're not attached to the vehicle.
        
           | pkulak wrote:
           | I bet Mercedes also has the audacity to prohibit me from
           | prodding the gas tanks of their combustion cars with a
           | screwdriver.
        
         | tragictrash wrote:
         | Personally I would have liked to see the reasoning presented in
         | that safety message. Something like "high voltage is present
         | under the hood" or "only qualified personnel have the tools to
         | safely open the hood".
         | 
         | Same applies for your no trespassing example. I would like to
         | see "no trespassing, danger high voltage"
        
           | DaiPlusPlus wrote:
           | This.
           | 
           | Plenty of people think they're "smart" - and assume they know
           | better than a vague warning sign: When some people see a
           | "Danger confined space" sign they're going to think the
           | danger is banging your head on the low-ceiling; that's not
           | the real danger of confined spaces: a bigger threat is
           | unbreathable gasses, like CO2, that tend to pool at the
           | bottom of confined spaces: that's often the real danger. But
           | yet I've never seen a sign saying "Danger: confined space:
           | CO2 pooling risk" or similar.
        
             | floatingatoll wrote:
             | There's no warning sign for CO2 risk that will work for a
             | non-expert. You have to go for the basics ("risk of
             | suffocation and death") at that point, because no one knows
             | that you can drown in CO2.
        
           | vilhelm_s wrote:
           | Isn't that kindof what the list of warnings below the message
           | provides? I think you can click on them to expand them, and
           | based on what's in the owner's manual I expect one of the
           | warnings is about "components under voltage".
        
       | boznz wrote:
       | I dont have any issues with this. Modern petrol and diesel
       | engines should be serviced every 100-300 hours depending upon how
       | they are driven but Brushless Electric motors have no such
       | requirement and can run for many thousands of hours, the failure
       | point on most electric motors are the controllers and bearings if
       | in inhospitable environments. A well designed EV coolant systems
       | can work without servicing for the life of a vehicle
        
       | h2odragon wrote:
       | > "there's no gas struts or prop, so something has to be jammed
       | in there to prop the hood up."
       | 
       | I bet if you bitch at the dealer hard enough they'll include a
       | bit of 2x4 when you buy the car.
       | 
       | They're going for the cellphone model of ownership. Pay large for
       | the thing, pay monthly to keep it working, and when it breaks:
       | fuck you, buy another.
       | 
       | I know some folks still puttering along with their 80s Mercedes
       | diesels pushing for or past the million mile mark. Don't think
       | that kind of thing will happen again, not from this company
       | anyway.
        
         | skeeter2020 wrote:
         | >> They're going for the cellphone model of ownership. Pay
         | large for the thing,
         | 
         | Except this isn't the cell phone model. That would be "zero
         | down; only $xxx per month on a two year contract, then get a
         | new one." Being a car it can probably go 5 years.
         | 
         | >> I bet if you bitch at the dealer hard enough they'll include
         | a bit of 2x4 when you buy the car.
         | 
         | Where will you store it though?
        
           | chris_st wrote:
           | > _" zero down; only $xxx per month on a two year contract,
           | then get a new one."_
           | 
           | Volvo did exactly this for one of their small SUVs (an inch
           | or so shorter than my Prius, but a couple inches taller,
           | about the same width). It was $600 a month, which included
           | insurance (!) and at least maintenance. Don't know what
           | happened with that experiment. I believe you had to commit to
           | at least one year.
        
           | kevin_thibedeau wrote:
           | > Being a car it can probably go 5 years.
           | 
           | That's a pathetic lifespan for such a large capital
           | investment.
        
           | decafninja wrote:
           | That's almost exactly the model it will be for most people
           | getting cars like this - AKA leasing.
           | 
           | Pay zero down*. $XXXX (certainly 4 digits for a car like
           | this) per month for 36-39 months. Return it and lease another
           | one.
           | 
           | I suspect most luxury cars (and many non-luxury ones too)
           | these days are leased like this, at least in the US.
           | 
           | *or at most, taxes & fees, if even that.
        
         | Hamuko wrote:
         | I imagine they're not propping it up with a piece of wood in a
         | service center. Hard to tell from the video, but it's possible
         | that it has some kind of a service position like older
         | Mercedes-Benzes (it's been around since at least the 80s from
         | what I know).
         | 
         | https://www.youtube.com/watch?v=w-B-NCYnRJE
         | 
         | https://youtu.be/c8z2_e1OCbI?t=120
        
       | markvdb wrote:
       | I see this, and it makes me think of an idea that has spooked my
       | mind again and again...
       | 
       | Please allow me to for for one moment ignore all shortcomings of
       | the USSR and its products. I do realise that for some of you,
       | this must be quite a stretch.
       | 
       | USSR products often breathed a design language much closer to
       | modularity, maintainability and repairability.
       | 
       | I would love to see an affordable, simple, modular, maintainable,
       | repairable electric car. One can dream...
        
         | coolspot wrote:
         | > USSR products often breathed a design language much closer to
         | modularity, maintainability and repairability.
         | 
         | I think it's just any old products are less intricate thus more
         | repairable.
         | 
         | E.g. Nokia phones are more repairable than iPhones. Older
         | laptops are more repairable/upgradable than say latest XPS or a
         | MacBook where everything is soldered on. 195x Ford Mustang is
         | more repairable than a new one full of electronics.
        
         | martythemaniak wrote:
         | The reason they were repairable and maintainable was because
         | they shit products and were nightmarishly unreliable. One could
         | not simply own a car and drive it, you had to be an amateur
         | mechanic to be able to drive one. And let's not forget that
         | they were also very very expensive and few could afford.
        
         | robomartin wrote:
         | > I would love to see an affordable, simple, modular,
         | maintainable, repairable electric car. One can dream...
         | 
         | I applaud the dream, of course. As someone mentioned, pretty
         | much all older vehicles were infinitely more repairable than
         | current designs, so, no USSR tech required. For the first ten
         | or twelve years of my driving history I bought used cars with
         | at least 80K miles (128 K km) in the odometer. This means I
         | spent my weekends and some evenings under the hood or under the
         | car. This is to say, I get it.
         | 
         | The problem with electrics is that they are very far from
         | "grease monkey" territory. When one starts dealing with high
         | voltages and high current discharge capability, one very
         | quickly leaves the domain of what the average person can and
         | should be able to touch. In fact, lots of EE's lack the
         | experience to safely deal with such devices.
         | 
         | The good news is that they are much simpler (in the sense of
         | the modules that make-up a vehicle) than the internal
         | combustion version. First order repairs should take the form of
         | changing modules. The factory can then deal with component
         | level repair (think: motor controller).
        
       | perryizgr8 wrote:
       | I don't buy the "it's too dangerous because of high voltage"
       | argument. Ice cars have literally a bomb chamber within along
       | with an assortment of fans and belts and hot liquids that will
       | burn and maim you if you don't know what you're doing. But
       | regular users have survived for a century with cars.
        
         | FartyMcFarter wrote:
         | You can feel burning stuff from a distance using your regular
         | caveman-era human hardware. Not necessarily high voltage
         | electricity.
        
         | rsynnott wrote:
         | It would be quite hard to kill yourself with an internal
         | combustion engine. I mean... it's probably possible (somehow
         | spray yourself with petrol, and then ignite it?) but it
         | wouldn't be at all likely. The same can't really be said of
         | electric car guts.
        
         | kristjansson wrote:
         | Working on an EV with the batteries connected is like working
         | on the fuel system of an internal combustion engine with a
         | lighter for illumination. You've got the massive pile of
         | potential energy _and_ the means to release it at your literal
         | fingertips
        
         | mikestew wrote:
         | _But regular users have survived for a century with cars._
         | 
         | Most of them have, yes. But if you think the comparison apt,
         | Mercedes doesn't want you opening the hood for probably good
         | reason.
        
         | user-the-name wrote:
         | Still nowhere near as dangerous as high voltage, especially
         | given that an ICE has a very clear "engine is now on and angry"
         | state, which doesn't exist in the same way for an electric car.
        
         | onphonenow wrote:
         | Most service techs turn off the car (ICE) before working on it.
         | So it's usually very clear if your hand can be caught by a fan
         | belt or not (and not deadly if it is). When turned off and 12v
         | battery disconnected, a car is pretty darn safe.
         | 
         | Are you sure you can sense high voltage / high amperage as
         | well?
        
       | pengaru wrote:
       | This is giving me a distinct feeling of dejavu; didn't VW do
       | something in this vein decades ago on the New Beetle when it came
       | out?
       | 
       | ISTR people being up in arms about the engine cover being labeled
       | with something along the lines of warranty void if removed by
       | unauthorized service personnel.
       | 
       | It was especially memorable at the time because us Libre software
       | folks used to use the analogy "you wouldn't buy a car with the
       | hood welded shut" to try explain the difference between open and
       | closed software to non-tech folks in the 90s. Then in 1998 VW
       | shipped a car very much in the spirit of welding the hood shut.
       | 
       | Am I going senile?
        
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