[HN Gopher] How to get users to talk to you
___________________________________________________________________
How to get users to talk to you
Author : 9ranty
Score : 27 points
Date : 2021-11-10 09:57 UTC (2 days ago)
(HTM) web link (www.tella.tv)
(TXT) w3m dump (www.tella.tv)
| autoexec wrote:
| Just make it easy for people to leave feedback and don't worry
| about trying to trick users into talking to you. Better yet,
| listen to what users are saying about you to each other. People
| spend countless hours on social media talking about companies and
| their products or posting about common issues and errors they
| encouter. Seems like a really good place to start.
| yupper32 wrote:
| How not to get users to talk to you: popup surveys.
|
| "How are you liking [the app]?" popups always get me to click on
| the negative option, regardless of my actual feelings.
|
| Why? Because I want it to go away as soon as possible, and the
| negative option seems to do that more often. I don't want to
| continue the survey or get directed to the app store. Leave me
| alone.
| 0des wrote:
| I've heard that some apps forward the positive reviewers to the
| app store rating page, and the negative reviewers get
| redirected back to the app.
| Jenk wrote:
| Game apps also pop these up when the user is on a winning
| streak, but never when they have just lost.
| Kalium wrote:
| I have definitely seen this happen in apps. If you're less
| than ecstatic with the application, they direct you to some
| black-holed "We'd love to hear your feedback!" form. If you
| love it, they want your review in the app store because
| ratings are important for search and discovery.
|
| Dating apps are often pretty aggressive this particular dark
| pattern.
| thih9 wrote:
| I've seen that happen too, very often. Usually the negative
| answer got me redirected to the app's "internal" feedback
| page.
|
| So now, when given just two choices, I pick the positive one,
| get redirected to the App Store, and then write an App Store
| review with actual feedback.
| Natsu wrote:
| I will give an app negative reviews for this practice.
| 0des wrote:
| > "We paid for people's McDonalds in return for testing our app"
| -Matthieu Rouif, Cofounder, Photoroom
|
| Has anybody else tried anything like this? Does it actually work?
| This had never occurred to me, and I'm interested in hearing from
| anybody who's tried it before. It seems like a low cost way to
| get some eyes and opinions.
|
| Tangentially, also, does the opinion/result show any deviation
| pre-meal vs post-meal? Would love to see a paper on this, as
| weird as that sounds.
| pasc1878 wrote:
| It is a standard marketing research tool and has been for many
| years
|
| I've been paid for a questionnaire on a new beer over 40 years
| ago and another more general one.
| vincentmarle wrote:
| What has worked for me in the past is to buy a bunch of $5
| Starbucks gift cards and sit there and offer people a free
| coffee in return for feedback on my app.
|
| Another successful experiment was renting an ice cream truck
| and place it in front of a college and offer free ice cream for
| downloads.
| cyberpip wrote:
| Sinple. Provide a low effort option that rewards the user for
| their time.
| [deleted]
| wjamesg wrote:
| Just have a good support team. And actually listen to them.
___________________________________________________________________
(page generated 2021-11-12 23:00 UTC)