[HN Gopher] FlixMobility Acquires Greyhound to Expand U.S. Inter...
       ___________________________________________________________________
        
       FlixMobility Acquires Greyhound to Expand U.S. Intercity Bus
       Services
        
       Author : doener
       Score  : 108 points
       Date   : 2021-10-21 07:31 UTC (15 hours ago)
        
 (HTM) web link (corporate.flixbus.com)
 (TXT) w3m dump (corporate.flixbus.com)
        
       | Factorium wrote:
       | I hope we'll eventually get autonomous minibusses in US cities,
       | operated privately. Tesla FSD is already suitable, maybe with
       | remote human operator takeover for the 0.1% of exceptional
       | conditions.
       | 
       | One of the problems of public transport is that the clientele is
       | not exclusive enough, and the routes do not automatically align
       | to the pickup and dropoff points of the passengers. A private
       | members-only service with an app would solve this.
        
         | fred_is_fred wrote:
         | So you're proposing a limo service basically?
        
       | mNovak wrote:
       | Their vision for attracting new riders in the US reminds me of
       | MegaBus. I was a big fan of MegaBus when I was in college--they
       | stopped at universities, and had clean buses with wifi
       | (supposedly, it never worked), and low fares. I took many a $30
       | weekend trip to Chicago.
       | 
       | I don't know what happened to them, I think they cut a lot of
       | routes.
        
         | dopamean wrote:
         | I live in Austin and took a Megabus to Houston last year. It
         | was exactly the experience I had in college 16 years ago which
         | was identical to what you described here.
        
         | jeffbee wrote:
         | Wifi on buses has never made sense to me. It just can't work.
         | It's too technical. Connecting dozens of clients with competing
         | streams over a very narrow and lossy channel simply is beyond
         | the capabilities of all but a very small subset of network
         | engineers, none of whom are working on wifi for buses.
         | Tethering your own mobile to your laptop always works better.
        
           | jessaustin wrote:
           | Do you doubt the capability of wifi to serve fifty
           | passengers, or the capability of the mobile uplink to the
           | cell network? Neither of these strikes me as beyond the
           | capability of readily available hardware.
           | 
           | Besides which, on the Greyhound buses I've ridden, most
           | passengers were too busy sleeping, attempting to stay seated
           | given the terrible buffeting of USA-standard interstate
           | highways and bouncy Greyhound suspension, or being too poor
           | to afford a device, to contribute much congestion to the
           | WLAN.
        
             | jeffbee wrote:
             | Fairness in the presence of congestion is a difficult
             | problem and just slapping some single-board computer with
             | two network interfaces in between wifi and cellular isn't
             | going to work. I don't doubt the ability of wifi to deal
             | with a few dozen stations on the air.
        
               | jessaustin wrote:
               | I've been on buses (and trains, and airplanes) where the
               | wifi worked, in that I was able to read email and browse
               | the web. It's probably OK if not everyone is streaming 8K
               | video the whole trip? Like many other engineering tasks,
               | the answer may just be to massively over-specify each
               | component.
        
       | kgin wrote:
       | Anyone know the origin of the name FlixBus? My completely
       | uninformed wild guess was that when the company was starting,
       | they borrowed the "flix" from Netflix as a shorthand for "tech
       | savvy company" without caring too much about the actual English
       | slang meaning.
        
         | bossm4n wrote:
         | Since it's a German company, it might be one of the "fake"
         | English words Germans like to come up with. Another examples:
         | "Handy" for a smartphone or "Beamer" for a video projector.
         | These are the most used names for these appliances.
         | 
         | Flixbus basically destroyed other competitors by driving the
         | prices down to extreme levels. Once their competitors were
         | gone, their raised the prices. Example: Postbus.
        
         | gerrit wrote:
         | It's a German company and "flix" is local slang for quick
        
           | bossm4n wrote:
           | local to where? there is "fix" and "flink" which both mean
           | quick, so it could be a portmanteau.
        
       | tpmx wrote:
       | The ground transportation version of Ryanair.
        
         | dijit wrote:
         | Nah, FlixBus is actually pretty good.
         | 
         | I used them a lot when travelling in the US and EU, though I
         | will say that they're a lot better at serving the EU.
         | 
         | I once had a really unfortunate situation between SF and LA
         | where I waited for 5hrs for a bus that never showed up. Another
         | driver took pity on us so we got there, but I'm not sure
         | exactly what happened.
        
           | TonyTrapp wrote:
           | I think the comparison is not too far off really. You get the
           | minimum amount of service while the maximum amount of seats
           | is crammed into buses. At least that was my experience with
           | FlixBus. I only use their services when I absolutely have to.
           | I seem to remember that it was much more pleasant before they
           | bought all the competitors.
        
             | wongarsu wrote:
             | I agree, Flixbus goes for minimal service at minimal price,
             | just like Ryanair. Space is cramped, the on-board toilet
             | isn't guaranteed to work, but if you don't have to transfer
             | it beats every other method of transport on price.
        
         | bellyfullofbac wrote:
         | More like the bus version of Uber, they don't own the buses
         | (well, since they've just bought Greyhound, maybe they do now)
         | but instead rely on "partner" companies to own, maintain and
         | drive the buses.
        
           | blntechie wrote:
           | Interesting. In India, there is a similar bus company called
           | IntrCity which partners with other bus owning and operating
           | companies and just apply their name to the service.
        
           | cheschire wrote:
           | In Germany they have buses labeled with flixbus logos. It
           | didn't seem like partnerships.
           | 
           | Perhaps partners are how they established a foothold in
           | America?
        
             | arrrg wrote:
             | As others said, all bus partners. That's also one reason
             | why they could survive the pandemic relatively unscathed.
             | They could scale down their networks pretty well and pretty
             | quickly, for a long time down to zero.
             | 
             | Sucks for the bus partners, but FlixBus didn't even have
             | any layoffs, at least not in Germany.
             | 
             | (Inside info, I can tell you that FlixBus has been mighty
             | proud of their ability to scale up and down their networks
             | during the pandemic and at least the internally
             | communicated credo has always been that while this is all
             | hard and challenging they might even leave the pandemic
             | strengthened and in stronger position than their
             | competitors, something this acquisition also hints at.)
        
             | KingOfCoders wrote:
             | The buses with the logos are the partners, they are not
             | owned by them.
        
             | bellyfullofbac wrote:
             | Amazingly there are bus-sized vehicle wraps:
             | https://www.wrapstation.it/project/flixbus/
             | 
             | If you have your journeys saved on the mobile app, they
             | also say "Operated by [partner name]".
        
               | Symbiote wrote:
               | Is this amazing?
               | 
               | It's not unusual to see an all-bus (or all-train) wrap
               | with advertising, or the logo of the bus (or train)
               | company.
        
             | manderley wrote:
             | They're all operated by partners. Flixbus only owns a
             | single bus they use for PR purposes.
        
               | hef19898 wrote:
               | True, they own one bus and employ one bus driver. Not for
               | PR, but to fulfill legal requirements to be allowed to
               | run a vast network to transport _people_ (as opposed to
               | goods, freight forwarders have no such requirement). Not
               | that the owned and employed driver where ever used on an
               | actual route, at least not to my knowledge.
               | 
               | That is one of the differences between Uber and FlixBus,
               | the latter actually respects regulations. They doing so
               | in creative ways, but they don't ignore them.
        
             | mschuster91 wrote:
             | > In Germany they have buses labeled with flixbus logos. It
             | didn't seem like partnerships.
             | 
             | Take a careful look at the front side of the bus, driver
             | side, and the front door. There will be the logo of the
             | partner operating the route.
             | 
             | Flixbus and the various companies they bought up over the
             | years requires the partners to decorate their buses in the
             | Flixbus CI (green/orange + logo). Exceptions apply for
             | peak-capacity / spare buses, these however have to be
             | decorated with a magnetically attachable Flixbus logo if in
             | service for Flixbus.
        
         | rjsw wrote:
         | The original low-cost airline was Southwest Airlines, their
         | business model was copied by EasyJet in Europe, it isn't
         | necessary to be an asshole like Ryanair to be successful.
        
           | diebeforei485 wrote:
           | The original low-cost airline was Laker Airways in the UK.
           | 
           | https://www.latimes.com/archives/la-xpm-2006-feb-11-me-
           | laker...
        
           | ghaff wrote:
           | Well, other than race to the bottom. My understanding is that
           | Southwest is no longer considered especially low cost. And,
           | honestly, I only ever flew them because they were convenient
           | for a couple short city pairs I flew at one time, not because
           | I otherwise liked flying them.
        
         | rsynnott wrote:
         | Eh, I wouldn't say that. They're similar in that they're low
         | cost and were very early to embrace internet booking and such,
         | but the quality of the product is quite good IME (whereas
         | Ryanair is generally a considerably worse experience than
         | legacy carriers, FlixBus is as good as or better than any
         | legacy intercity bus networks I've used).
         | 
         | They also seem low on Ryanair arseholery; booking a Ryanair
         | flight, you get the strong impression that Ryanair's business
         | isn't actually flights, but selling extras and collecting fees
         | when the traveler makes mistakes (someone who shows up for
         | their 5 euro flight to London with a slightly oversized bag and
         | having forgotten to print their boarding pass is likely to be
         | paying an extra 50 euro or so, say).
        
           | bserge wrote:
           | Funny anecdote, last time I took FlixBus out of London
           | (Victoria Coach Station looked like shit btw, wtf happened),
           | they charged me and a few other people extra for "overweight"
           | bags.
           | 
           | Mine were definitely not overweight, I checked them myself.
           | Paid cash in hand - straight into the driver's pocket, I'm
           | guessing.
           | 
           | But I see now that the buses are run by independent
           | companies, so that explains a few things.
           | 
           | Still very cheap :D
        
             | [deleted]
        
             | rsynnott wrote:
             | Huh. Do they even have facilities to weigh the bags?
             | 
             | But yeah, they might well be more regionally variable than
             | Ryanair.
        
       | alisonkisk wrote:
       | Another foreign company buying out a US company
        
       | mst wrote:
       | Opinions on FlixBus clearly vary but as a .uk person who used to
       | take buses a lot First Group are far from well loved here so this
       | is probably at worst still not actually a downgrade in terms of
       | ownership.
        
       | jeffrallen wrote:
       | Ugh. Flixbus is a cancer on European public transit. They ignore
       | laws they don't like and compete unfairly.
       | 
       | Flixbus is Uber for busses, and that's not a compliment.
        
         | ornornor wrote:
         | That also feels like regression, environmentally.
         | 
         | We have very good train systems in a lot of European countries.
         | These trains run on electricity (which is mostly nuclear as I
         | understand it), so very low emissions and cost effective.
         | 
         | But instead, let's promote buses which are slow, polluting,
         | noisy, add to road congestion... still a step better than the
         | individual car but not when trains could be a viable
         | alternative.
        
           | jessaustin wrote:
           | Still an improvement in USA. We are poorly served by
           | passenger trains.
        
       | imjustsaying wrote:
       | Booked a bus with them once in Europe, bus never showed up.
       | Confirmed this with another driver at the same stop. Contacted
       | Flixbus for a refund, they refused.
       | 
       | With Greyhound out of the way, they're going to start acting like
       | they do in Europe, which in my experience, is not nicely.
        
       | danans wrote:
       | I think the opportunity for these bus services is in the 1.5-3hr
       | window, like the SF->Sacramento route [1]. Anything shorter or
       | longer than that, people who own a car are likely to drive, or
       | fly.
       | 
       | They will also need to upgrade/modernize the Greyhound buses if
       | they want to attract the climate-change-concerned crowd.
       | 
       | Unfortunately, intercity buses in the US have been culturally
       | stigmatized and associated with poverty. They need to increase
       | appeal to a broader swath of the population while still providing
       | an economical service for intercity transportation.
       | 
       | Electrification is one way - the novelty of an electric intercity
       | bus would get me to take it - but they will need to sell comfort
       | and convenience too.
       | 
       | How they will do this without raising prices is the tricky
       | question, as it will require a fair amount of capital to make
       | these upgrades.
       | 
       | Ironically, in other countries like Germany (Flixbus) and even
       | developing countries like Mexico [2], decent and broadly utilized
       | intercity bus services exist.
       | 
       | 1.
       | https://shop.flixbus.com/search?departureCity=65e6af81-18ec-...
       | 
       | 2. https://www.mexperience.com/bus-travel-in-mexico/
        
       | ChrisArchitect wrote:
       | tough to write this press release without too much mention of the
       | pandemic and its effect on the service (basically killing it in
       | places like Canada). They claim in the US it helped during the
       | pandemic but it's got to be only by a very thin thread holding on
        
         | UncleEntity wrote:
         | My last trip on the greyhound was actually on a flixbus. One
         | without AC, in the desert, in the summer. They thought the AC
         | would magically start working once they left Vegas and we had
         | to wait around for something like 3 hours before a replacement
         | bus showed up.
         | 
         | Fun times all around, highly recommend...
        
       | sandworm101 wrote:
       | >> Greyhound currently connects approximately 2,400 destinations
       | across North America with nearly 16 million passengers each year.
       | 
       | "Across north America" is a stretch considering their recent
       | abandonment of about 1/2 of the continent.
       | 
       | https://www.cbc.ca/news/business/greyhound-canada-1.6025276
       | 
       | "Company will no longer offer domestic service, but U.S.
       | affiliate will still offer cross-border routes"
        
         | lqet wrote:
         | Given the development of FlixBus / MeinFernbus over the past 10
         | years here in Germany, I would expect them to massively expand
         | the network very quickly.
         | 
         | There was an interview with one of the founders, Andre
         | Schwammlein, in the FAZ a few weeks ago in which he talked
         | about his vision for the US to become the biggest market for
         | them [0].
         | 
         | Google translate version:
         | 
         | > _FAZ:_ In the US, greyhound has been synonymous with
         | intercity buses for a century. Should the Americans think of
         | the green Flix logo instead of a greyhound when it comes to bus
         | transport?
         | 
         | [...]
         | 
         | > _Schwammlein:_ We are now bringing a lot of young people to
         | the bus, for whom traveling by bus was not an option before.
         | However, the image of many providers in the USA is not where it
         | should be. We want to show people that the bus is an attractive
         | alternative to the car. It WILL, of course, take a long time to
         | grow in, given the size of the country. But our ambition is to
         | see FlixBuses in Hollywood films at some point.
         | 
         | > _FAZ:_ And in the sparsely populated Midwest?
         | 
         | > _Schwammlein:_ There is certainly still potential for the
         | future. In the core relations in particular, we already aim to
         | be the market leader in the near future.
         | 
         | > _FAZ:_ What do you do differently than the established
         | providers?
         | 
         | > _Schwammlein:_ It 's about customer orientation in
         | connections and stops. In L.A., most providers have one, two,
         | or three stops - we have ten and we stop at universities, for
         | example. Or in Vegas on the Strip and again in Downtown. We
         | think of networks differently - not in terms of operation, but
         | rather on the basis of the customer. If people want to drive
         | from L.A. to Vegas on Friday afternoons to party, then the
         | timetable has to map that with more trips instead of driving
         | every hour all week when demand is significantly lower. The
         | passenger determines the timetable.
         | 
         | > _FAZ:_ Will America one day become the biggest market for
         | FlixBus?
         | 
         | > _Schwammlein:_ It is very clear that this will happen within
         | the next few years. In terms of potential, it can even be
         | expected that it will be as big as all of Europe.
         | 
         | [0]
         | https://www.faz.net/aktuell/wirtschaft/unternehmen/flixbus-c...
        
           | dkarl wrote:
           | I think he's on to something. Lots of young people in the
           | U.S. don't want to drive. They are less motivated than my
           | generation was, because more of their social life can be
           | remote, and cars now carry a lot of stigma as well. Their
           | generation are going to spend a lot less on personally owned
           | automobiles and a lot more on other forms of transportation.
        
             | Dracophoenix wrote:
             | It's not that they don't want to drive. Tesla as a brand
             | has plenty of cachet with the Millennial and Gen Z
             | demographics. It's that cars are expensive to obtain and
             | drive. In both and nominal and real dollars, cars and car
             | insurance have gotten expensive (even pre-pandemic) to the
             | point that buying one is no longer a good deal unless you
             | have no other mode of transportation.
        
               | genocidicbunny wrote:
               | Not to mention that in places like SF they're kind of a
               | liability. Protected parking is expensive, on the street
               | they're likely to get broken into. In some parts of San
               | Jose, you would also just have a hard time finding street
               | parking that's not a half-mile away from your home.
        
           | Lamad123 wrote:
           | i wish they do to public transportion what t-mobile did to
           | cell carriers in the US!!
        
             | lotsofpulp wrote:
             | The big problem with public transit is that since customers
             | are sharing the same space, an excessively high ratio of
             | customers that drive other customers away will make the
             | business go into a downward spiral.
             | 
             | It is particularly rough because there is almost no reason
             | (outside a few large, dense cities) to take a bus if you
             | already have a car in the US. The marginal cost of driving
             | a mile is so low and the convenience of having your own
             | vehicle so high, that buses are relegated mostly to people
             | that do not have access to cars.
        
               | [deleted]
        
               | panzagl wrote:
               | It can even be hard flying on weekends when the planes
               | are full of non-business passengers- things move much
               | more smoothly when everyone is just used to the grind.
        
       | raverbashing wrote:
       | > for an enterprise value on a debt-free / cash-free basis of
       | c.$46m plus unconditional deferred consideration of $32m with an
       | interest rate of 5% per annum
       | 
       | In SV terms that's what? A round B series?
       | 
       | Sure, maybe the debts are substantial, but that seems like it was
       | cheap.
        
         | ISL wrote:
         | It probably _is_ cheap, but one would have to sustain the
         | network until the pandemic eases.
         | 
         | Greyhound seems like the kind of iconic US company that would
         | pique the interest of Berkshire Hathaway -- it is telling that
         | BH didn't pick it up.
        
           | LurkingPenguin wrote:
           | Greyhound absolutely fails most of Berkshire's criteria, and
           | the size of the deal ($78 million) is well under the deal
           | size Berkshire is looking for.
           | 
           | As for being "iconic", I'm not sure "iconic" is the word I'd
           | use to describe Greyhound. It has a reputation for sure, but
           | not a good one.
        
             | quesera wrote:
             | FWIW, my instantaneous reaction on seeing the title of this
             | post was "wait, isn't Greyhound a special entity designated
             | by US govt, like Amtrak or the USPS?".
             | 
             | I knew it couldn't be correct after half a second of
             | reflection, but it's a measure of how "iconic" Greyhound
             | is.
             | 
             | Also, they have big real estate (often in beautiful old
             | buildings) in the center of the big cities, and their
             | branding is red white & blue.
             | 
             | It seems likely that they don't _own_ the real estate, and
             | maybe the cities own the bus stations which only appear to
             | be operated by Greyhound. I have only been inside about
             | half a dozen bus stations though.
        
           | brummm wrote:
           | Hasn't been American in a while, though. It's been British
           | owned for at least a decade before this recent purchase.
        
         | mschuster91 wrote:
         | Unlike a railroad, there isn't much in terms of assets in a bus
         | service sans the paper value of the brand itself and (where
         | applicable) route licenses. Old buses are long-since written
         | off, new buses are usually leased.
         | 
         | Further driving down the value (which _does_ seem to be cheap
         | given that GH made 54M profit out of 914M revenue) are long-
         | term obligations: lease agreements that may be expensive to
         | break, employment contracts for the drivers and operating costs
         | (fuel, road tolls) that have to be paid even if a bus line isn
         | 't operating at capacity (or, as with corona crisis, at all).
        
           | fabioborellini wrote:
           | I need to add that virtually no railroad operating companies
           | own any railroads in Europe - even the private operators use
           | public infrastructure. That is the case for Flixmobility's
           | Flixtrain as well.
        
             | hef19898 wrote:
             | DB is owning all German railroads. They operate the vast
             | majority of trains. They do share their network with
             | competitors, e.g. FlixTrain. Not sure, but I do think SNCF
             | in France is also owning French railroads.
        
           | SilasX wrote:
           | Fuel and road tolls don't have to be paid if the bus line
           | isn't operating at all.
        
             | [deleted]
        
       | allendoerfer wrote:
       | So apparently what Germany is great does not seem to be
       | engineering but logistics, when you look at its successful
       | startups: Zalando, HelloFresh, Delivery Hero, FlixBus.
        
         | hef19898 wrote:
         | As German, professional logistician this is the first time I
         | hear someone say that!
         | 
         | On a serious note, so, German organizations seem to be not too
         | bad at it. Once the organization actually treats logistics
         | seriously and not some necessary evil at best.
        
       | hef19898 wrote:
       | That makes sense. and fits FlixBus history of growing through
       | acquisitions. Not working for them anymore, but I still route for
       | them. They treat employees well, as well as any large employer,
       | treat their partners (those companies operating the buses)
       | reasonably well and actually do add value through their way
       | better booking system.
       | 
       | Fun fact, the actual operations come from one of their earlier
       | acquisitions, MeinFernbus, and are still based in Berlin (last
       | time I checked) and not the Headquarters in Munich.
        
         | flak48 wrote:
         | They might be great for employees, but have a terrible
         | reputation among customers atleast in Europe.
         | 
         | Most common issues seems to be staff often not
         | enforcing/honouring seat reservations, the company refusing to
         | implement a tag/validation system for hold luggage (allowing
         | rampant theft) as well as bad on time performance + frequent
         | last minute cancellations
        
           | solarkraft wrote:
           | You kinda get what you pay for, or more, actually. It may be
           | crammed and slow, but there are some overnight routes just
           | not comparable with train offerings.
        
           | brnt wrote:
           | Took them regularly here in NL for a few months pre-Covid and
           | I thought they were pretty great. Much better and faster than
           | the national railway (even their intercity trains stop every
           | 25km).
        
           | phreeza wrote:
           | > Most common issues seems to be staff often not
           | enforcing/honouring seat reservations
           | 
           | My understanding is they don't actually have any staff on the
           | bus, they are a booking system and branding provider for
           | smaller bus operators. There are some small exceptions where
           | providing bus services requires actually operating a bus in a
           | given country but they only do the bare minimum there.
        
             | gigatexal wrote:
             | Shitty customer service might have flown in Germany (I live
             | in Berlin now, ask me how garbage most retailers at
             | treating their customers, it's bad) but it won't win them
             | much in teh way of goodwill or customers in the US which
             | typically has a better track when it comes to customer
             | service. So there's hope that this might change in the
             | future.
        
               | jessaustin wrote:
               | Have you ever been in a Greyhound terminal, never mind
               | having traveled via Greyhound bus? The worst customer
               | service on the continent of Europe would be a vast
               | improvement on the squalid unhygienic condition of
               | literally everything owned or leased by Greyhound, not to
               | mention the eagerness to cancel trips so that passengers
               | unexpectedly have to layover 13 hours in e.g. downtown
               | Indianapolis in such condition.
        
               | phreeza wrote:
               | Not sure greyhound was/is the paragon of customer service
               | though either.
        
               | lolpython wrote:
               | Greyhound has terrible customer service [0]. I've heard
               | many reports of lost baggage, the bus being delayed by up
               | to 12 hours, and staff not answering questions.
               | 
               | [0]: https://www.bbb.org/us/tx/dallas/profile/bus-
               | lines/greyhound...
        
             | trillic wrote:
             | Jerry: I don't understand. Do you have my reservation?
             | 
             | Rental Car Agent: We have your reservation, we just ran out
             | of cars.
             | 
             | Jerry: But the reservation keeps the car here. That's why
             | you have the reservation.
             | 
             | Rental Car Agent: I think I know why we have reservations.
             | 
             | Jerry: I don't think you do. You see, you know how to
             | _take_ the reservation, you just don 't know how to _hold_
             | the reservation. And that 's really the most important part
             | of the reservation: the holding. Anybody can just take
             | them.
        
               | bayouborne wrote:
               | U-Haul does this too, maybe it's sector-wide.
               | Anecdotally, they appear to have no equipment reserve.
               | If, at crunch time at the end of the month, a rental
               | customer does not return the vehicle at a scheduled time
               | then that means a previously issued 'reservation' isn't
               | going to be honored, at least not at that place and time.
               | They'll try to upgrade to a larger truck if available, or
               | try to send you 50 miles away chasing another truck of
               | the same size (which often isn't actually there) or
               | they'll try to incent you via a heavy discount to rent
               | the same truck 1-2 days later when it's finally available
               | - just know that a reservation is an entirely notional
               | construct to them.
        
               | AaronM wrote:
               | How would you build a better system in an industry with
               | tight margins? They are at the whim of the person with
               | the vehicle to return it on time.
        
               | addicted wrote:
               | Outside of regulation which requires companies to
               | actually hold the reservations, and keep a certain number
               | of reserve vehicles on standby it's not gonna happen
               | because customers will not pay the increased prices that
               | such a company would need to charge. Effectively, the
               | entire system is stuck in a local maximum that is much
               | lower than the global maximum.
               | 
               | One possibility is to simply charge an optional premium
               | price to actually hold a reservation, but I suspect the
               | premium would probably be too high for anyone to really
               | take up and would simply lead to a lot of bad press.
        
             | skrebbel wrote:
             | Those are all implementation details that a passenger
             | doesn't care about. Seat reservations aren't honoured. That
             | has little to do with the ownership structure. You're
             | getting on a big green bus with a huge Flixbus logo on the
             | side, of course it's Flixbus's fault if things are wrong.
        
               | phreeza wrote:
               | True to a degree but in the end you get what you pay for.
               | If you want a more standardized experience, take an IC
               | bus, or the train. Just like an Uber. Compared to Uber I
               | agree the aggressive branding of the busses is misleading
               | though.
        
               | RHSeeger wrote:
               | Who do I give my money to? If I give my money to <company
               | X> for something, and that something is wrong in some
               | way, then it is the responsibility of <company X> to
               | resolve the problem. Period, full stop. If <company Y> is
               | actually at fault, then <company X> is responsible for
               | dealing with <company Y> to resolve the situation.
        
               | phreeza wrote:
               | Do you have the same opinion when you buy a flight on
               | Expedia?
        
               | 0xffff2 wrote:
               | If I buy a flight on Expedia (I wouldn't but that's
               | beside the point), do I get on a plane that says
               | "Expedia" on the side of it? I've never heard of FlixBus,
               | but it seems like the answer would be yes in their case,
               | which is a very relevant difference IMO.
        
               | Macha wrote:
               | A price comparison website is different to a company
               | subcontracting services. Expedia don't represent
               | themselves as the supplier, Flixbus apparently does.
        
               | RHSeeger wrote:
               | I don't use Expedia, but if I paid my money to them, then
               | yes. If you, as a company, take my money in exchange for
               | something, then that something is your responsibility to
               | make right.
        
           | ornornor wrote:
           | I had to use flixbus once when I was traveling to france and
           | the train system was on strike (again)
           | 
           | I had such a shitty experience. A "direct" bus making
           | stopover in every major city in between at rush hour, giving
           | us completely different seats than what we booked, bus was
           | late to arrive at pickup point, no indications about where to
           | actually wait for the bus, late to arrive... never ever again
           | will I take a flixbus.
        
           | f6v wrote:
           | > They might be great for employees, but have a terrible
           | reputation among customers atleast in Europe.
           | 
           | This is the first time I hear about it. My personal
           | experience was that it got a bit worse over the years, but
           | still not as bad as Deutsche Bahn and the likes.
        
         | Animats wrote:
         | _treat their partners (those companies operating the buses)_
         | 
         | So this is just Uber for buses.
         | 
         | In Greyhound's good years, they not only owned the buses, they
         | had them custom-designed and built.[1]
         | 
         | [1] https://www.hemmings.com/stories/article/greyhound-
         | scenicrui...
        
           | hef19898 wrote:
           | Well, FlixBus is not using freelancers or ignoring existing
           | regulations around their business. So not the traditional gig
           | economy pseudo-tech company.
        
           | [deleted]
        
         | solarkraft wrote:
         | > They treat employees well
         | 
         | Are you including drivers in that?
        
           | hef19898 wrote:
           | Honestly, from what I've seen, I would go out on a limb and
           | say yes. At least not any worse than other bus or truck
           | companies. After all, the buses are operated by third parties
           | and those are employing the drivers. Back the day FlixBus had
           | a policy of having two drivers on long rides and those over
           | night, even when that wasn't a legal requirement. Not sure if
           | that is still the case or not.
        
         | mynegation wrote:
         | Do you root for them or route for them? Not trying to fix
         | potential typo, I am just curious what does it mean to "route"
         | for a bus company.
        
           | hef19898 wrote:
           | Even when I worked there I didn't do the routing. Now I still
           | root for them. Auto-Correct is a blessing sometimes!
        
           | JimiofEden wrote:
           | From context, I'd say the GP is specifically rooting for this
           | company (to do well.)
           | 
           | For the sake of the scenario, though, I'd imagine routing for
           | a (transportation) company would involve logistics and
           | timetables over a map.
        
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