[HN Gopher] The Rise of One-Time Password Interception Bots
       ___________________________________________________________________
        
       The Rise of One-Time Password Interception Bots
        
       Author : elorant
       Score  : 162 points
       Date   : 2021-10-01 13:09 UTC (9 hours ago)
        
 (HTM) web link (krebsonsecurity.com)
 (TXT) w3m dump (krebsonsecurity.com)
        
       | loteck wrote:
       | I get a lot of eye rolling when I go around pointing out that
       | one-time codes are not, by definition, multi-factor auth. Google
       | and some other services properly refer to this auth method as
       | "two-step verification."
       | 
       | Something you know. Something you have. Something you are. Known
       | passwords of any type are all in the first category, and they
       | will always be highly phishable, and using more than one of the
       | same factor will never be "multi-factor."
        
         | e12e wrote:
         | > Known passwords of any type are all in the first category,
         | 
         | Not really. People don't "know" their totp secret or their RSA
         | secret key.
         | 
         | But yes, when these key-style secrets can be transfered - they
         | behave more like "know of" than "in possession of".
         | 
         | The simple mitigation is probably fido2 auth tokens.
        
         | bawolff wrote:
         | I'd still call it something you have. If someone kidnapped you,
         | you wouldn't be able to reveal your TOTP password without your
         | device.
         | 
         | The problem is the communication channel isn't bound to the
         | authentication context the way it would be with a fido key. But
         | that could be a flaw with any type of authenticator (albeit its
         | much easier to seamlessly fix with other types) - its not about
         | what type of factor it is.
        
           | loteck wrote:
           | It is something you have, until it is automatically
           | downgraded to something you know. I could create all manner
           | of elaborate schemes that involve tokens and biometrics and
           | geolocation, but if that scheme simply produces a one-time
           | code for you to put in your brain and produce at will, I'm
           | still using a knowledge factor at the point of
           | authentication.
        
         | glenstein wrote:
         | I've always had trouble conceptually with two factor
         | authentication conceived of in this way. If a phone is
         | something you have, then it gives you a code, and you put in
         | that code, so it's really just a code.
         | 
         | If it's something you have, well, probably a key right? A usb
         | key? But it's a code on the USB key.
         | 
         | If it's something about you (voice, fingerprint, etc), or a
         | location, it's ultimately something represented as information.
         | 
         | That's not to say it's a bad philosophy or less secure. It's
         | better, not worse. But it seems to be conceived of and framed
         | in a way as though it's appealing to something _other_ than
         | stuff that gets turned into computer-accessible information.
         | 
         | The one "hard" category that seems to make sense to me has to
         | do with hard-wired networks, and having to be in a physical
         | place to access a system that is not online. That creates a
         | real distinction that doesn't boil down to some form of
         | computer-comprehensible information.
        
           | loteck wrote:
           | But you yourself don't know the code on the hardware token,
           | nor do you yourself know the information gathering, encoding
           | or decoding for biometric information. Those are still pieces
           | of information, but they aren't "something you know."
           | 
           | To your later point, some later versions of these original
           | authentication factors have added "somewhere you are" to the
           | list.
        
             | e12e wrote:
             | There's no reason a totp/otp needs to be read/typed in the
             | clear - that's merely a convenient way to bridge trust from
             | a phone to a desktop etc.
             | 
             | The otp is proof that you "possess" the otp secret.
             | 
             | Then again, it's a shared secret - so if the server side is
             | compromised - all bets are off. Here client
             | certificates/public key crypto does better.
        
               | loteck wrote:
               | Right, the new factor is working fine, but instead of
               | providing authentication, it's being used to merely
               | attest to the validity of an additionally provided
               | randomized knowledge factor, which is what gets actually
               | for used for authentication.
        
               | e12e wrote:
               | So a hash of an image of a fingerprint isn't "something
               | you have"? Leaves few things in that category then?
        
       | upofadown wrote:
       | "Oh no! Criminals are phishing our customers to get their
       | passwords."
       | 
       | Lets give them a code to enter...
       | 
       | "On no! Criminals are phishing our customers to get their code."
        
         | hoofedear wrote:
         | Would a fix to this be to make OTP's 10 seconds rather than 30?
         | Or is that not feasible/doesn't make a difference?
        
           | lucb1e wrote:
           | Just run through the scenario you have in mind: would the
           | attacker not be able to easily automate the forwarding of the
           | OTP? Would grandmas still be able to use online banking? It's
           | a trade-off, and validity periods so short that the user has
           | to race a potential attacker, I don't think that's viable.
        
         | [deleted]
        
         | jszymborski wrote:
         | In all fairness, I see OTP/2FAs as more of a solution to
         | credential stuffing than anything else.
        
           | CyberRage wrote:
           | TOTP is definitely helpful vs phishing.
           | 
           | They only last for 30 seconds, requiring better
           | infrastructure(automated logins) which also tremendously
           | helps with detection.
           | 
           | The vast majority of phishing is just storing passwords for
           | later attempts.
           | 
           | TOTP by design can be stronger than password. the seed can be
           | pseudo-randomly generated therefore you cannot guess the code
           | without it, even if you have previously generated codes.
        
       | xvector wrote:
       | Hopefully banks loose enough money to this that they finally
       | allow for WebAuthn only login
        
       | gtirloni wrote:
       | It's not intercepting anything. It's classical social engineering
       | that got automated with bots.
        
         | hoarad wrote:
         | indeed. it s still the user fault
        
           | Finnucane wrote:
           | Right. If you want good security, just remove the users.
        
       | 3np wrote:
       | So, it sounds like one could use this to legitimately recover an
       | account where one has lost the phone number, the service provider
       | requires SMS auth to get back in? Using it on yourself and it
       | becomes account recovery as a service.
        
       | iou wrote:
       | I don't think this is "the rise", inline attacks had been a known
       | weakness of these security mechanisms almost since inception.
        
         | IncRnd wrote:
         | That's not what the article said. "The rise" doesn't refer to
         | the attack but to the increase in the OTP Interception "bots".
         | [1]
         | 
         | [1] (The Rise) of (One-Time Password Interception Bots)
        
       | croes wrote:
       | Isn't the same way the used to get entry from a TAN list? Pose as
       | a valid receiver, ask for authentication, pass it through to
       | access whatever you want.
       | 
       | Don't give an answer if you didn't initiate the process.
        
       | hannob wrote:
       | Ultimately what this shows is that two factor authentication with
       | either TOTP (aka Google Authenticator) or SMS is not ideal. It
       | makes phishing harder for the attacker, but it does not prevent
       | it.
       | 
       | Unfortunately he fails to mention that there is a way to do 2fa
       | that does prevent phishing: Hardware tokens with the webauthn
       | protocol.
        
         | toast0 wrote:
         | Two factor with a code device (totp, rsa token, sms, etc) isn't
         | effective for phishing, but it is effective against non-
         | interactive attacks like cracking password files or brute force
         | or password reuse.
         | 
         | Something like webauthn that ties the token to the usage
         | context and so addresses phishing (until the host security is
         | broken) and also addresses non-interactive attacks is clearly
         | better from that perspective, but it's not as easy to setup two
         | of those as it is to setup TOTP on two devices at the same time
         | or be able to put your SIM in another phone or get a new SIM
         | (this is, or course, a negative if someone else gets a new SIM
         | for your number). And then there's the extra cost (until/unless
         | it's more integrated into devices people already have)
        
           | CyberRage wrote:
           | the hell are you talking about? why make out wrong "facts"?
           | 
           | 2FA is very useful against phishing:
           | 
           | https://security.googleblog.com/2019/05/new-research-how-
           | eff...
        
             | toast0 wrote:
             | It doesn't work so well if the phishers also make a 2fa
             | phishing page. People confused enough to put in their
             | password on the login page will also put it on the 2fa
             | entry phishing page.
        
               | CyberRage wrote:
               | I work in the industry if it wasn't obvious though for
               | years now nothing to do with phishing but I do have some
               | experience shall we say.
               | 
               | 1. Building a phishing page and can accept 2FA and in
               | real time(remember code is useless after 30 sec) logs in
               | to an account is much harder. most attacks are low
               | quality junk.
               | 
               | 2. From a detection standpoint, this is awesome. the
               | attacker has to log in real-time. he will likely send
               | that link to hundreds of people = good telemetry to
               | detect anomalies\fraudulent logins.
               | 
               | 3.* Another pain I remember observing was regarding the
               | login process itself. Websites tend to change their log
               | in UI\processes, different websites have different
               | layouts.
               | 
               | This makes it frustrating and tedious maintain, bank
               | changes the login prompt, attacker has to modify code to
               | accommodate that.
               | 
               | 4. Data doesn't lie, it is not bulletproof but it does
               | offer significantly higher level of protection. saw that
               | in actual enterprise with my own eyes.
        
         | julianlam wrote:
         | I disagree. TOTP-based 2FA is leaps-and-bounds more secure than
         | SMS based 2FA and will stop nearly all attempts to access your
         | account.
         | 
         | The fault here lies with victims answering a prompt to enter
         | their 2FA out of the blue. Just as with passwords and other
         | such info, the bank will never request it for no reason.
         | 
         | A hardware token using webauthn protocol is most secure though,
         | yes.
        
           | jrochkind1 wrote:
           | In the linked article on the words "the scammers can get
           | around that, too" [1], there's an account that claims the
           | legit bank _did_ in the past ask for the 2FA on a phone call,
           | in pretty much exactly the same way the scammers did.
           | 
           | > _Mitch said his financial institution has in the past
           | verified his identity over the phone by sending him a one-
           | time code to the cell phone number on file for his account,
           | and then asking him to read back that code._
           | 
           | The advice from Krebs about phone calls is _never_ talk to
           | "the bank" (etc) when _they call you_ , always you have to
           | call them back. But the bank _will_ really sometimes contact
           | you "out of the blue" to ask you about potential fraud on
           | your account. You just have to hang up and call them back,
           | you can't tell the difference based on "reasons".
           | 
           | It is very hard for the end-user to tell what 2FA request is
           | "for no reason". I think we need to focus not on what the
           | "reason" is or if it's "out of the blue", but, the equivalent
           | of "call them back" for online too -- don't click on a link
           | in an email, etc.
           | 
           | No matter what, it's not easy, especially for less technical
           | users. The linked account is a _security professional_ that
           | fell for it -- I personally don 't have the hubris to think I
           | never would.
           | 
           | There have been times when an actual bank asks me to do
           | something I _know_ is insecure, and I consider resisting it,
           | but I just didn 't have the energy for it, I figured it
           | really was the real bank just being idiotic and I wanted to
           | get on with my day (and guess what, it was, I was right).
           | 
           | [1]: https://krebsonsecurity.com/2020/04/when-in-doubt-hang-
           | up-lo...
        
             | londons_explore wrote:
             | While "call them back" is good practice, you should
             | remember that even outgoing telephone calls aren't
             | authenticated or encrypted. An advanced enough attacker can
             | totally redirect your outbound calls too - it's just a
             | little harder without an insider in your phone network.
        
               | rwmj wrote:
               | You shouldn't be downvoted because you're right, although
               | for a slightly different reason. Scammers definitely have
               | been using this trick:
               | https://security.stackexchange.com/questions/100268/does-
               | han...
        
               | pdonis wrote:
               | _> An advanced enough attacker can totally redirect your
               | outbound calls_
               | 
               | How?
        
               | londons_explore wrote:
               | The attacker rings your phone company up, impersonates
               | you, and gets your phone line added to a company plan
               | where all dialled phone numbers are first passed to a
               | company phone system to allow the mobile phone to act
               | like an internal phone - so for example you can dial
               | "753" to ring the phone in room 753 of your company
               | office. Calls will only go to the external phone network
               | if the internal company one rejects them.
               | 
               | Then the attacker can intercept any outgoing call.
        
               | ziml77 wrote:
               | Is this even possible? An external number's calls getting
               | routed around to the internal side of a PBX without
               | explicitly dialing into the PBX?
        
               | bluGill wrote:
               | Possible, you need to convince the phone company, but it
               | is done just often enough for real reasons that it is
               | posisble
        
               | Piskvorrr wrote:
               | Feasible. Far more work required, and the plan switch
               | should trigger all sorts of red flags (and thus
               | verifications) before you even place a single phone call.
        
               | smiley1437 wrote:
               | So to be safe, I should call them back on a one-time use
               | burner phone? What would you recommend for the call back?
        
               | idiotsecant wrote:
               | What, and trust that they didn't compromise the hardware
               | manufacturing supply chain? Not today, criminals! I
               | design and construct my own one time burner phone from
               | silicon I personally extracted and refined, it's the only
               | way to be secure!
        
               | jrochkind1 wrote:
               | You have to find the address of the call center, and go
               | there and ring their bell.
        
               | nucleardog wrote:
               | But don't just google the location! The scammers are onto
               | this now and have set up fake call centres and banking
               | branches to trick you.
               | 
               | You need to start from a reasonable root of trust like
               | your local government. Go down to city hall and ask them
               | to pull the business license for the organization, and
               | visit the address on file there and work your way down
               | through the organization to the department you're trying
               | to contact.
        
               | mortenjorck wrote:
               | Perhaps orders of magnitude more likely than someone
               | getting root on your telecom network is someone simply
               | convincing you that an attacker's VOIP number is the
               | official support number you wanted to call.
        
               | jetpackjoe wrote:
               | If your threat vector is someone hacking/infiltrating
               | your phone network, you have bigger problems.
        
             | TameAntelope wrote:
             | The critical aspect about this is, "What can I do about
             | it?"
             | 
             | For most hacks, the answer is, more or less, "Nothing." For
             | a social engineering hack like this, you _can_ be aware and
             | avoid falling victim to this.
             | 
             | For me, reading this article, that's the meat of it -- I am
             | trying to figure out how vulnerable I specifically am to
             | this, and what I need to do to stay safe (and what I need
             | to recommend to my family and friends). Sometimes it's
             | "hope the organizations that have your data are secure",
             | but this time it's the same advice I usually give, "Don't
             | ever tell anyone anything, and NEVER give out passwords to
             | anyone."
        
               | jrochkind1 wrote:
               | > but this time it's the same advice I usually give,
               | "Don't ever tell anyone anything, and NEVER give out
               | passwords to anyone."
               | 
               | OK, but if the legit banks are actually *asking you to
               | read back 2FA codes on the phone"... I assume you include
               | a 2FA code as a "password" since that's what we're
               | talking about... you'd just refuse to talk to them when
               | they call you about potential fraud? Find a new bank that
               | doesn't do that?
               | 
               | Krebs advice to "never give out personal info or 2FA
               | codes when they call you, always call them back at the
               | number on your card" seems like a more useful/actionable
               | appraoch to me than your "never give them personal info
               | or 2FA codes at all".
               | 
               | So, anyway, yeah, krebs advice is "actionable", but...
               | it's not easy. To remember, or to do when you're busy and
               | trying to get on with your day dealing with banks and
               | other bureacracies that routinely "legitimately" ask you
               | to do crazy things.
        
               | TameAntelope wrote:
               | > OK, but if the legit banks are actually asking you to
               | read back 2FA codes on the phone"... I assume you include
               | a 2FA code as a "password" since that's what we're
               | talking about... you'd just refuse to talk to them when
               | they call you about potential fraud? Find a new bank that
               | doesn't do that?
               | 
               | You find independent corroboration of what they're
               | telling you. If the _only_ evidence you can find in your
               | account that something went wrong is what someone is
               | telling you over the phone, it 's almost certainly itself
               | an attempt at fraud.
               | 
               | If you can't, reveal nothing and reach out to them
               | separately (call the bank back) to find out more.
        
               | jrochkind1 wrote:
               | I think I'm going to go with krebs advice which is just
               | call the bank back right away as first step, not as
               | something you do after you on your own try to "find
               | independent corroboration." Just hang up call them back
               | at the number on the back of your card. Only provide
               | personal info when you've called the known number, not
               | when you've received a call, period. (which is actually
               | different advice than "never provide personal information
               | at all", or "only provide personal information after
               | doing your own independent investigation for
               | corroboration")
        
               | TameAntelope wrote:
               | Okay, that sounds great. I'm going to continue to do
               | things that include but aren't limited to using a phone
               | and human speech to better understand the situation.
               | 
               | I think we'll both be in pretty good shape!
        
             | tshaddox wrote:
             | > The advice from Krebs about phone calls is never talk to
             | "the bank" (etc) when they call you, always you have to
             | call them back. But the bank _will_ really sometimes
             | contact you "out of the blue" to ask you about potential
             | fraud on your account. You just have to hang up and call
             | them back, you can't tell the difference based on
             | "reasons".
             | 
             | Don't forget that you have to call them back by looking up
             | your bank's phone number yourself from a trusted source
             | (perhaps their HTTPS website). Obviously just calling back
             | the number they called you from (or provided to you) is
             | useless.
        
               | MaxBarraclough wrote:
               | This hasn't happened to me personally, but I've read of
               | security-conscious people receiving legitimate fraud-
               | warning calls from their bank, and then struggling to get
               | back in contact with the right people. Not every bank is
               | set up to deal with security-conscious customers,
               | apparently.
        
               | jfengel wrote:
               | It baffles me that their fraud alert texts include a
               | callback number. It's like training users to be gullible.
               | 
               | It should say "Call us back at the number on the back of
               | your card", or some such.
               | 
               | I'm sure they're afraid that a lot of users won't figure
               | that out, but it still seems like a weird tradeoff.
        
               | tinus_hn wrote:
               | Unfortunately not having a phone number on the back of
               | the card saves a ton of money on customer service calls.
        
               | jfengel wrote:
               | My cards all have a toll-free number on the back of the
               | card. When I get a call, text, or email from my CC
               | company that requires a phone call, I call them at that
               | number.
        
               | tinus_hn wrote:
               | That's great! Most banks do not have that because it
               | might be toll-free for you, it definitely isn't free for
               | them.
        
             | gertrunde wrote:
             | I have received such a phishing call recently.
             | 
             | The script went something along the lines of:
             | 
             | "Hi, we need to authenticate a recent transaction of
             | $high_value_item, well send you a verification code to
             | prove we are $company_x." <receipt of OTP code via SMS from
             | $company_x> "Can you repeat the verification code to
             | authenticate?" "Of course this isn't a scam, we must be
             | $company_x, how else could I send you the verification
             | code?"
             | 
             | I can definitely see general members of the public falling
             | for this sort of scam - because they are being led to
             | believe it's not a one-time-password that they're relaying
             | at all, and some organisations do use verification codes of
             | that sort, although usually it's to verify ownership of a
             | particular mobile telephone number when setting up an
             | account or pairing an app or similar.
             | 
             | I wouldn't expect non-technically savvy folk to immediately
             | spot the difference between a verification code and a one-
             | time-password.
             | 
             | It might be good if the OTP SMS message had text along the
             | lines of "Do not give this code to anyone under any
             | circumstances, regardless of who they claim to be employed
             | by." - not that I would expect it to help in all cases.
             | 
             | (tbh - I was actually quite impressed, the English skills
             | of the person on the other end of the telephone were
             | significantly better than the average tech support call
             | center person).
        
             | croes wrote:
             | It's always the same. Don't click a link, type it yourself,
             | of course your banks address and not the link from the
             | mail. Don't answer a phone call, call them back.
        
             | skeeter2020 wrote:
             | That's not the same thing! Here the scammer's app is saying
             | "enter the one-time token generated by your device", then
             | passing that on to the phisher. Your quote is about letting
             | the bank know that the device is in the possesion of the
             | person they are talking to.
        
               | jrochkind1 wrote:
               | From the OP:
               | 
               | > OTP Agency customers would enter a target's phone
               | number and name, and then the service would initiate an
               | automated phone call that alerts that person about
               | unauthorized activity on their account. The call would
               | prompt the target to enter an OTP token generated by
               | their phone's mobile app ("for authentication purposes")
               | 
               | What are you saying is the distinction that an ordinary
               | user should be expected to distinguish, between a phone
               | call that says it's from your bank alerting you to fraud
               | and asking you to read back a 2FA code, and... a
               | different kind of phone call that says it's from your
               | bank alerting you to fraud and asking you to enter an OTP
               | code in a different way?
               | 
               | It's a pretty similar thing. In these particular cases,
               | you and I could realize that a bot asking you to use
               | keypad to enter the code is more suspicious than a human
               | asking you to read it. But it's not like humans can't
               | scam you too, as in the other story I linked to from
               | krebs. And it's all a bit subtle and overwhelming for the
               | average user (who of course encounter bot voice systems
               | all the time when dealing with 'legitimate' businesses
               | these days).
        
           | indymike wrote:
           | > I disagree. TOTP-based 2FA is leaps-and-bounds more secure
           | than SMS based 2FA and will stop nearly all attempts to
           | access your account.
           | 
           | At present, you are right. In the future, this may not be
           | true, especially the "will stop nearly all attempts" part of
           | what you are saying because the weakness in any security
           | strategy is people.
        
           | dheera wrote:
           | Are there any major US banks that support web'n'auth?
        
           | time0ut wrote:
           | Some banks will request a 2FA code. I had Citi call me, then
           | send me a code via SMS, then ask for the code on the phone.
           | The SMS looked identical to the one I would get when logging
           | in. My spider sense started tingling and I declined and hung
           | up. Called them back directly and sure enough it was really
           | them.
        
           | hamburglar wrote:
           | Unfortunately, both Microsoft and Apple have conditioned
           | users to just provide their credentials out of the blue when
           | asked. Microsoft in office, which just randomly asks me for
           | my credentials to perform some communication between app
           | components (I see this a lot when opening powerpoints for
           | some reason), and Apple because my iOS devices are constantly
           | wanting me to re-auth with my appleid. So people probably
           | don't think twice about it. I know my kids think constantly
           | canceling an appleid login prompt without reading it is just
           | part of using an iPad.
        
             | donmcronald wrote:
             | This is the biggest issue. Some sites ask for your TOTP
             | every time you log in, so a phishing site asking for it
             | won't seem out of the ordinary.
        
           | md_ wrote:
           | The fault with phishing _always_ lies with the victim, by
           | this logic.
           | 
           | Put differently: if you assume the user to be infallible,
           | there's very little reason to use 2FA of any kind. (Don't
           | believe me? Describe to me a threat which applies to an
           | infallible password-only user which is mitigated by non-FIDO2
           | second factors.)
        
             | jdavis703 wrote:
             | I leave my work desk to grab a coffee. An attacker adds a
             | hardware keylogger between my keyboard and computer. When I
             | come back 5 minutes later I don't sweep for any hardware
             | modifications. Now they have my password.
        
               | CyberRage wrote:
               | What? that's absolutely not the reason for 2FA... if he
               | can key-log your passwords, he can keylog your 2FA
               | code...
               | 
               | deployment of a keylogger means your host is compromised,
               | from there you can do so much you really don't need
               | someone's password...
               | 
               | 2FA is for plain phishing attacks. building phishing
               | attacks against 2FA is significantly harder and usually
               | easier to detect\protect from.
        
               | UncleMeat wrote:
               | This threat model is orders of magnitude less likely than
               | something like phishing. It is not scalable for attackers
               | and simply doesn't work for anybody who works from home
               | or works in a location with meaningful physical security.
               | 
               | It also isn't defeated by 2FA, since they've physically
               | installed something on your machine to detect your
               | keypresses. They just capture your password and the sms
               | code.
        
               | jdavis703 wrote:
               | The post asked to "Describe to me a threat which applies
               | to an infallible password-only user which is mitigated by
               | non-FIDO2 second factors." Defense in depth is absolutely
               | a thing. Now does your grandfather need this level of
               | security? Probably not. But that doesn't mean multi-
               | factor is worthless.
        
               | UncleMeat wrote:
               | But it isn't. The key logger steals your second factor
               | code just the same.
        
               | nyuszika7h wrote:
               | That only works if the site allows replaying codes and it
               | doesn't expire before the attacker logs in with it.
        
               | md_ wrote:
               | Sure, I guess. I would tend to argue that with hardware
               | access they can do a number of things, though:
               | 
               | - They can install a wifi-enabled* keylogger that
               | exfiltrates your OTP. Yes, they have to use the OTP
               | before you do, but that seems solvable to me--just
               | program the keylogger to transpose one of the six
               | characters that comes after your (now known) password.
               | 
               | - They exploit any number of likely plug-and-play
               | vulnerabilities in common OSes (e.g.
               | https://www.thetechherald.com/tech-news/disable-plug-n-
               | play-...).
               | 
               | - They steal your computer. Are you using FDE? If not,
               | your cookies are sitting there on disk waiting for them.
               | 
               | - They...steal your phone next time you forget it at your
               | desk. ;)
               | 
               | Are there scenarios where TOTP can protect against a non-
               | phishing attack? Yeah, I can construct one if I really
               | have to. (I think you're thinking too locally; my top
               | argument for TOTP would be that I can rarely be sure the
               | identity provider has implemented reasonable quotas
               | against password brute-forcing--and who knows how well
               | they secure things like server logs against rogue
               | insiders?)
               | 
               | But if you tell me you use TOTP because you're afraid of
               | a local attacker plugging in a keylogger--and not because
               | of phishing--I think your priorities are out of whack. :)
               | 
               | * Or they use a covert channel, but I'm not serious about
               | this part: https://dl.acm.org/doi/10.5555/1267336.1267341
        
           | hsbauauvhabzb wrote:
           | I work in infosec, I literally write phishing sites. A good
           | phishing site with MFA would easily fool me. How's grandma
           | gonna stand a chance?
        
             | tialaramex wrote:
             | WebAuthn saves granny though. Because it's so easy that
             | granny can't get confused. The best way forward under
             | WebAuthn is to have her physically send them her Security
             | Key.
             | 
             | Now, granny may not be down with the latest Tik Tok trends,
             | but she has seen keys before, and the analogy is strong -
             | so I think she can get this right.
             | 
             | To be fair, scammers have been successful with scams that
             | involve an actual bike courier (presumably the scammer or a
             | friend) coming to pick up your bank card, but that at least
             | feels a bit reasonable because it does say the card remains
             | property of the bank, so, sure, have your card back. And
             | I'm also guessing this is a much higher friction scam than
             | the average "Phone support in India" setup. I reckon scam
             | dozens of people for their card this way and somewhere
             | around the 100 victims mark the guy opening the door to
             | your courier has a baseball bat, or worse, and your courier
             | has a bad day.
        
           | mint2 wrote:
           | When you call Amex for a while (and maybe still) will send a
           | onetime password for things that need added verification and
           | ask you to share it with them. The text itself says don't
           | ever share it.
        
           | dotancohen wrote:
           | > The fault here lies with victims answering a prompt       >
           | to enter their 2FA out of the blue.
           | 
           | Go wish 10 random people happy birthday. For some people such
           | a greeting is relevant for one day only. For others, a week.
           | For some people, especially if the don't recognize you and
           | think that "it's been a long time" a whole month is valid.
           | 
           | If one is using a dozen services that auth with 2Fa and needs
           | to log in once per day, that's a lot of windows of
           | opportunity. Multiply that by 86,400 numbers phished that
           | day.
        
           | UncleMeat wrote:
           | We've spent years and years and years trying to train people
           | to resist phishing. It doesn't work. Even actual literal
           | security professionals fall for it. If you use a thing with
           | such common known failure modes, it is your responsibility
           | for using that thing.
           | 
           | Phishing is enormously more common than sim-swapping because,
           | as described in TFA, it can be fully automated. Going from
           | SMS to TOTP fixes a rare attack but does not fix a common
           | attack.
        
             | Laforet wrote:
             | So what other options do we have available? We have tried
             | client certificates, hardware tokens, biometrics and a
             | tonne of heuristics. None of these could do much to stop an
             | attack when the user is cooperating with the scammer.
        
               | UncleMeat wrote:
               | Webauthn works. You cannot sign a message for the wrong
               | origin. The core problem here is that everybody needs
               | access to some sort of hardware to do this and they need
               | systems to handle the inevitable loss of that hardware.
        
               | withinboredom wrote:
               | Literally Windows and MacOS has this built-in. But you're
               | right, the hard part is losing the token or it breaking.
               | I slammed one Yubikey in a door, breaking it in half. I'm
               | on my backup but I still find services where I didn't
               | enroll the backup and have to go through a lengthy
               | process to regain access to my account (or create a new
               | one).
        
               | jdavis703 wrote:
               | Hardware tokens and biometrics are better because it
               | makes it harder for the scammer to describe a plausible
               | scenario to intercept the authentication.
               | 
               | In one of the linked articles the scammers pretended to
               | send a one-time token and asked the victim to read it
               | back. This is the same process my top-10 US-based bank
               | uses, so it wouldn't necessarily raise any red flags.
        
             | jorvi wrote:
             | I think against somewhat trained people only spear phishing
             | is effective which is the type of phishing that can't be
             | automated
        
               | UncleMeat wrote:
               | The data does not seem to support this. Yes, spear
               | phishing is even more effective. But oodles and oodles
               | and oodles of exercises demonstrate that people, even
               | experts, fall for phishing.
        
               | formerly_proven wrote:
               | Experts fall for phishing because many businesses,
               | including and _especially_ financial institutions (PayPal
               | and eBay are easily some of the worst offenders here),
               | make it essentially impossible to tell phishing from
               | their  "legit" mails.
        
             | remexre wrote:
             | Doesn't WebAuthn fix phishing? I was under the impression
             | the secrets are tied to individual origins by the browser.
        
               | UncleMeat wrote:
               | It does. This is why every service should be making
               | active plans to push in this direction. We've struggled
               | with this problem for ages and it is now _completely
               | solved_.
        
               | GekkePrutser wrote:
               | Does it really though? I love Webauthn. It is so much
               | better than passwords. But I don't think it means the end
               | of phishing. Phishers will evolve too and find new
               | tricks. Just like they did here with OTP interception
               | bots.
               | 
               | For example a phishing site could trick me into
               | authenticating into a fake site, and give them a session
               | at the real site as a result. They won't have my actual
               | credentials but they could have a session which is enough
               | to do a lot of damage.
               | 
               | I don't think Webauthn guarantees that the site I'm
               | authenticating to is the site I'm supposed to (though I
               | may be wrong here, I didn't read into it too deeply). As
               | far as I know it still relies on TLS for that, and
               | regular phishing and typosquatting show that this is not
               | airtight. It would be great if the authentication worked
               | both ways, the server would authenticate to the client as
               | well as it does to the server.
               | 
               | It does raise a few other questions too. If every site
               | uses Webauthn, I will have to update every site when I
               | get a new yubikey. That's going to be a PITA.
               | 
               | A solution for that would be using an identity service..
               | Like "Sign in with Google". But I would never trust a
               | commercial service like Google, Facebook, Microsoft for
               | this. It would have to be something open and privacy-
               | safe.
        
               | UncleMeat wrote:
               | > For example a phishing site could trick me into
               | authenticating into a fake site, and give them a session
               | at the real site as a result.
               | 
               | The fake site needs to be hosted somewhere, presumably
               | not on the same origin as the real site. As such, your
               | key will be _unable_ to sign a message for the phishing
               | site regardless of how hard you try.
               | 
               | This is the core difference with SMS/TOTP. With those
               | models nothing stops you from handing the material over
               | to a site on a different origin and letting them reflect
               | that material to the target site. With webauthn, the
               | thing you hand the phishing site is useless for
               | authenticating on the target site.
        
               | tialaramex wrote:
               | > I don't think Webauthn guarantees that the site I'm
               | authenticating to is the site I'm supposed to (though I
               | may be wrong here, I didn't read into it too deeply). As
               | far as I know it still relies on TLS for that, and
               | regular phishing and typosquatting show that this is not
               | airtight.
               | 
               | WebAuthn needs the DNS name of the site to _exactly_
               | match. This isn 't for humans, who think 1 and I are
               | pretty similar, it's for a machine, which thinks they're
               | different. Phishing and typosquatting don't get you
               | google.example they get your
               | google.comsecurityupdatelogin.example or goggle.example
               | which do not match. Now, in principle you could attack
               | the Ten Blessed Methods to get yourself a real,
               | legitimate (albeit fraudulently obtained) certificate for
               | the exact DNS name of a real popular site, but that's not
               | easy, and indeed making it more difficult is a continuing
               | focus of Web PKI work. Also, defenders can make it
               | arbitrarily harder if they put work in.
               | 
               | I never tired of explaining the clever trick that makes
               | this possible, so here goes (for the easy case of a cheap
               | Security Key, something like an iPhone can do fancier
               | tricks with more complicated explanations)
               | 
               | When you enroll at some.example, your Security Key is
               | told we're enrolling at SHA256("some.example"). A button
               | flashes and you push it. The Security Key picks a
               | completely random public/private key pair. It uses the
               | private key to sign a document, "Hello, I am this
               | Security Key, I checked a human was present" and it
               | encrypts the private key with its own _symmetric_ key and
               | with that SHA256( "some.example") parameter as "Extra
               | data" in an AEAD (Authenticated Encryption, Extra Data)
               | cipher to produce a large opaque blob it will claim is a
               | "random identifier". It sends the public key, the "random
               | identifier" and the signed message back to your web
               | browser. You are enrolled.
               | 
               | When you come back to the site, the site says oh, your
               | account requires a Security Key, prove you still have it.
               | It sends one or more of those "random identifiers"
               | corresponding to enrolled Security Keys. Your browser
               | talks to any Security Keys plugged in, hey, I'm at
               | SHA256("some.example") and it asked if anybody can prove
               | I'm still some-huge-identifier ?
               | 
               | Your Security Key tries to decrypt some-huge-identifier
               | using its symmetric key, and the Extra Data
               | SHA256("some.example"). Maybe it gets a success and a
               | private key. The little button flashes and you push it.
               | In this case it can sign a message using the private key,
               | "Yes, I'm still me, I checked a human was present"
               | 
               | But, if _anything_ goes wrong, that decryption will fail.
               | If this is some-other.example, SHA256( "some-
               | other.example") won't match and decryption fails. If the
               | site picks random gibberish instead of your identifier,
               | decryption fails. If you plugged in the wrong Security
               | Key, decryption fails.
               | 
               | You are unable to even _try_ to authenticate to the wrong
               | site. And if they _enroll_ you which they can do, now
               | they 've got useless credentials for you to sign into
               | their site that are unrelated to the credentials on other
               | sites. They're even deliberately not correlated and they
               | aren't even wasting space on your Security Key, the
               | Security Key (this is why the trick was so clever)
               | doesn't store anything to make all this work! All the
               | storage is in the Relying Parties, and it's all storage
               | of _public data_ that 's harmless when inevitably crooks
               | steal it.
        
               | GekkePrutser wrote:
               | Ah thanks for clarifying. I didn't know that Webauthn did
               | that. I had planned to read up in it in detail but at
               | work it has been ruled out for implementation for the
               | next months so it didn't have priority :)
               | 
               | I really appreciate the breakdown of how it works! I
               | agree this makes phishing almost impossible (at least
               | without obtaining a valid cert which is in itself really
               | hard for a non state actor)
        
             | loudmax wrote:
             | In my experience, banks and other online institutions have
             | spent years training their customers to fall for phishing
             | attempts by sending legit emails with embedded links.
             | People take it for granted that emails coming into their
             | inbox that contain links to login pages really are from
             | their bank, because that's how their bank behaves normally.
        
               | stanleydrew wrote:
               | I hadn't ever thought about this but you're right. Best
               | practice for sensitive services like banks should be to
               | have no links at all in emails. I don't think that's
               | likely to change though.
        
           | ezekg wrote:
           | Sort of off-topic -- but related to "they would never request
           | that" -- recently, I reached out to Hover's support due to a
           | billing issue. The support agent eventually asked me for my
           | 2FA code and I literally sat back in my chair and mumbled
           | "...what?" I told them, "absolutely not." Then I told them
           | that typically, they would request access and then I would
           | have to approve it. They then proceeded to follow protocol.
           | This agent was literally asking to take over my account, and
           | I guess they can bypass passwords but not 2FA. I know Hover
           | != $Bank, but regardless, it made me very uncomfortable and
           | has me second guessing Hover's security practices.
        
             | flixic wrote:
             | Banking systems in Baltic countries use a unified 2FA
             | system called SmartID[0]. When authenticating to bank via
             | phone, they ask for two things: your user ID (which is not
             | secret), and to authenticate using Smart ID, which means
             | entering a PIN on your phone.
             | 
             | However, each PIN entry is accompanied by "code check":
             | bank's support person says their 4 digit code, and you can
             | verify that it matches on request for PIN screen. This
             | neatly prevents someone pretending to be a bank during a
             | call, because each PIN request uses a different "code
             | check".
             | 
             | [0]: https://www.smart-id.com
        
               | londons_explore wrote:
               | It can still be man-in-the-middle'd. Theres no way to
               | know the attacker isn't calling you on one line while
               | calling your bank on the other. As soon as you've
               | authenticated, they'll continue talking to your bank, and
               | fob you off with some excuse like "oh, the system is
               | down, can you call back tomorrow".
        
               | btown wrote:
               | Is it still vulnerable to a MITM attack though, e.g.
               | https://krebsonsecurity.com/2020/04/when-in-doubt-hang-
               | up-lo... ?
               | 
               | Attacker wants Victim's code. Attacker calls the Bank
               | impersonating Victim, and also calls Victim impersonating
               | the Bank. Bank tells Attacker the code check, Attacker
               | tells Victim the code check, Victim sees the match and
               | enters their PIN into the Smart-ID app, and Attacker's
               | phone session with Bank is now fully authenticated and
               | has no more need for Victim.
        
               | im3w1l wrote:
               | I like how the ones in my country work, when you want to
               | send money you have to sign the transfer with the 2fa
               | app, and the 2fa app itself will display how much money
               | you are transferring, preventing an mitm from displaying
               | one amount but actually sending another. However the
               | recipient is not displayed. So a mitm could modify a
               | legitimate transfer to have another recipient, stealing
               | the $100 destined for your utility bill. But at least
               | that is not a catastrophic loss.
        
               | flixic wrote:
               | For transfers, Smart ID displays both recipient and
               | amount. So that part can't be easily MITM'd.
        
               | flixic wrote:
               | I never thought about this, but yes, I think it can be
               | MITM'ed exactly as you described. Same attack can
               | probably be performed on the web, where Smart ID is also
               | a sign in method.
        
         | u801e wrote:
         | > Unfortunately he fails to mention that there is a way to do
         | 2fa that does prevent phishing: Hardware tokens with the
         | webauthn protocol.
         | 
         | This could also be done using client side TLS certificates
         | without restricting the application protocol used on top of the
         | TCP connection.
        
         | ttul wrote:
         | An increasing number of websites are now offering their own
         | authentication app, which uses a secure back channel to push
         | authentication requests down to the user's device.
         | 
         | While it's a pain to have a dozen authentication apps on your
         | phone, IMHO this method is just as secure as a hardware module
         | while being much more convenient.
         | 
         | I'm sure that there is a start up that recently announced
         | itself here on hacker news that is creating a universal
         | authentication app that will allow any website to authenticate
         | users in this way. Great idea.
        
           | withinboredom wrote:
           | Authy?
        
           | chrisbolt wrote:
           | And what's the recovery method for the authentication app? If
           | it involves SMS...
        
             | ttul wrote:
             | The best practice is a piece of paper with backup codes on
             | it. And if you don't store that properly, you're out of
             | luck. Nothing is perfect, but paper in a safe is pretty
             | good. The cryptocurrency world has introduced titanium
             | backup code holders, where the code letters are literally
             | etched into titanium. Bullet proof, fire proof, etc..
        
           | donmcronald wrote:
           | How does that help? If I put my credentials into a phishing
           | site and then get a prompt on my phone to approve a login,
           | why wouldn't I click approve? Plus, then the attacker often
           | gets a cookie showing their device passed 2FA.
        
             | ttul wrote:
             | The newest authenticators make a fingerprint of your
             | browser and use that to select a random number that they
             | show you in the app, along with other "controls". You have
             | to pick the correct number, which of course the attacker
             | will not have.
        
         | hsbauauvhabzb wrote:
         | Hardware tokens were commoditised by yubikey but they really
         | should be TPM based, until there's critical mass it'll be a
         | nuanced technology and Yubikey clearly don't have the clout.
        
           | CyberRage wrote:
           | There's no need for yubikeys. we have the ultimate key, our
           | phones.
           | 
           | Most modern phones have SE(Secure Element) or virtualized
           | secure zone(ARM Trustzone) which can act as de-facto key.
           | 
           | Google already uses it to great success(most people are
           | clueless to that though)
        
           | chopin wrote:
           | The Yubikey at least requires me to press it in an
           | authentication process. If it's software only an attacker
           | could gain access stealthily.
           | 
           | It's already hard to trust OS and browser. Therefore I'd
           | prefer a physical interaction on a device where the behavior
           | cannot be altered.
        
             | hsbauauvhabzb wrote:
             | TPM is a hardware chip which effectively implements the
             | same concepts as yubikeys but predates them by about a
             | decade.
        
           | md_ wrote:
           | TPM-based like...Windows Hello?
           | 
           | Both Windows and Mac support host-based FIDO keys. Of course,
           | the downside here is that you...can't move them to a new
           | computer. So they're sort of hard to use on their own, hence
           | people still turn to portable (but less secure) solutions
           | like TOTP and SMS.
        
             | hsbauauvhabzb wrote:
             | Fair point, I'm not super familiar with hello. The problem
             | of cross-computer access is solvable* - add cryptographic
             | trusts to transport encrypted data across insecure
             | hardware.
             | 
             | *I didn't say it'd be great user experience though.
        
               | md_ wrote:
               | Yep, Apple solves this by moving FIDO key material around
               | via iCloud, I believe. But it requires a good syncing
               | mechanism like that.
               | 
               | In principle it's similar to the password manager
               | problem, which is a bit ironic: if everyone used password
               | managers, most of the same security issues would be
               | resolved. (There are a few cases where a FIDO key is
               | better than a password manager, but not many!)
        
         | ufmace wrote:
         | > Hardware tokens with the webauthn protocol
         | 
         | It'd be nice, but support for them around the web seems to be
         | mostly terrible. Only a tiny handful of sites support it at
         | all, and most of the ones that do support it don't support more
         | than one, which seems kind of essential to actually use it
         | long-term and guard against the tokens breaking or getting lost
         | or damaged.
        
           | tialaramex wrote:
           | > most of the ones that do support it don't support more than
           | one
           | 
           | Do you have _any_ examples besides AWS?
        
             | ufmace wrote:
             | Well now that you mention it...
             | 
             | I had been thinking of Github and Cloudflare, but I
             | actually just checked both of them and they do now allow
             | multiple keys to be registered. So I guess that's gradually
             | getting better.
             | 
             | It's still pretty amazing that AWS still doesn't allow
             | multiple 2FA methods though.
        
       | thunderbong wrote:
       | Key point from the article -
       | 
       | > This service (and all others mentioned in this story) assumes
       | the customer already has the target's login credentials through
       | some means.
       | 
       | > OTP Agency customers would enter a target's phone number and
       | name, and then the service would initiate an automated phone call
       | that alerts that person about unauthorized activity on their
       | account. The call would prompt the target to enter an OTP token
       | generated by their phone's mobile app ("for authentication
       | purposes"), and that code would then get relayed back to the bad
       | guy customers' panel at the OTP Agency website.
        
         | nextos wrote:
         | There are OTP algorithms that allow both parties to identify
         | each other (not just one way where the server confirms the
         | identity of the client), so you can't be subject to a MITM
         | attack.
         | 
         | In EU, 2FA is mandatory, but it's really frustrating that the
         | law allows to use SMS codes as a second factor. The typical
         | hack in my country is to use a rogue employee in a phone shop
         | to clone a SIM card, and then you are screwed up.
        
           | jrimbault wrote:
           | Can eSIM be cloned ?
        
             | g_p wrote:
             | Yes - eSIM is just the same keys used in 3GPP, but
             | distributed differently.
             | 
             | You could do a "SIM swap" to a traditional SIM in exactly
             | the same way, using phone customer support or retail store
             | IT.
        
           | tinus_hn wrote:
           | And of course allow resetting the password over sms.
        
         | [deleted]
        
       | jaywalk wrote:
       | Push notifications to a smartphone app for login approvals is by
       | far the most convenient 2FA method and also more secure than TOTP
       | or SMS. I use it wherever I can.
        
         | tialaramex wrote:
         | Push notifications mean that if you believe you're logging in,
         | and the crook is _actually_ logging in, (not a coincidence,
         | they understand how this works) you get a push notify, which
         | you accept because you think you 're logging in, and you
         | thereby let the crook in. Brilliant.
         | 
         | Prefer WebAuthn.
        
           | jaywalk wrote:
           | With Okta, it tells you the approximate location of where the
           | login request is coming from. So unless the crook happens to
           | be in the same city as me, I'm going to immediately see that
           | something is wrong and decline the request.
           | 
           | Not perfect, sure. Webauthn is definitely more secure, but
           | far less convenient.
        
       | lucb1e wrote:
       | > an uptick in services on the cybercrime underground that allow
       | attackers to intercept one-time password (OTP) tokens [...] we've
       | seen actors provide access to services that call victims, appear
       | as a legitimate call from a specific bank and deceive victims
       | into typing an OTP or other verification code
       | 
       | So not intercept, just phish.
        
       | EB66 wrote:
       | There's an interesting way you can implement TOTP that avoids the
       | phishing problem described in the article. The method doesn't
       | work for all situations, but it works for many -- it works
       | particularly well if all you're trying to do is protect access to
       | a mobile app.
       | 
       | At my company we have a mobile app and we use TOTP for MFA. But
       | instead of requiring a separate app like Google Authenticator to
       | generate and type in 6 digit codes, we store the TOTP secret and
       | generate the 6 digit codes all internally. In other words, we
       | bundle the functionality of Google Authenticator directly into
       | our own app.
       | 
       | From the user's perspective, it's wonderfully simple: the user
       | scans a QR code on our website and they're instantly enrolled in
       | MFA. Then for all subsequent logins, they just type in their
       | username and password -- the 6 digit TOTP code generation is
       | handled silently in the background.
       | 
       | With this approach you get all the benefits of TOTP-based MFA,
       | but without the phishing risk. For all the mobile apps out there
       | that offer TOTP as a form of MFA, I'm surprised how many of them
       | require you to use a separate authenticator app.
        
         | psadauskas wrote:
         | How does that work if the user logs on via a new device? (Or
         | the attacker, knowing the user's password, does the same?)
        
           | EB66 wrote:
           | If the user gets a new device then with this approach they
           | would have to re-enroll in MFA.
        
         | Johnny555 wrote:
         | Is there any advantage of doing that versus just using a client
         | side certificate to authenticate the device?
        
           | EB66 wrote:
           | I suppose that could work, but one potential advantage of
           | TOTP is that the secret/seed used to generate the 6 digit
           | codes is never transmitted and not at risk of being
           | intercepted.
           | 
           | It's also probably more user-friendly to put a TOTP
           | secret/seed on a device than it would be a client
           | certificate. A certificate would probably be too big to
           | easily scan with a QR code. QR codes can hold large amounts
           | of data, but with more data the QR becomes larger and the
           | detail becomes very fine. The camera needs to be very good,
           | lighting needs to be very good, etc.
        
             | e12e wrote:
             | Neither is the key for a ssl cert generated on the device?
             | In fact, with qr enrollment the 2fa approach _does_
             | transmit /expose the secret (probably over https, but
             | still).
        
               | EB66 wrote:
               | True, you can't generate a QR code without transmitting
               | the TOTP secret/seed in some fashion, but it's a one-time
               | event that's typically done over HTTPS like you
               | suggested.
        
             | Johnny555 wrote:
             | Just as with normal server side TLS, the client doesn't
             | send its private key (and it's not known to anyone but the
             | client), so intercepting the certificate doesn't do the
             | attacker any good.
             | 
             | But if communications intercept is possible, even with TOTP
             | the attacker could intercept the TOTP token for that
             | session and use it to log in himself.
        
         | wepple wrote:
         | So the TOTP seed is deployed to a specific users mobile app?
        
           | EB66 wrote:
           | Yep, that's correct.
        
             | wepple wrote:
             | Really fascinating idea I hadn't heard of before. Felt
             | "icky" at first pass, but it's no different to having a
             | separate TOTP gen app, in fact given it stops you from
             | having to copy/paste the code around, possibly less
             | exposure there.
             | 
             | The only downsides I can think of is that if the app local
             | data is exposed, you possibly lose your cached creds and
             | the TOTP seed.. but most apps are toast if there's a full
             | local data exposure. I guess the other challenge is if you
             | have to do a (full) app reinstall, you've got to re do the
             | MFA config. But app reinstalls seem extremely rare these
             | days (basically only when you get a new phone)
             | 
             | Very fascinating idea
        
               | EB66 wrote:
               | > I guess the other challenge is if you have to do a
               | (full) app reinstall
               | 
               | Yeah, that's true, if the user does a full app removal
               | and re-install then they would need to re-enroll in MFA.
               | But for app updates they'd be ok.
               | 
               | > The only downsides I can think of is that if the app
               | local data is exposed, you possibly lose your cached
               | creds and the TOTP seed..
               | 
               | That's a good point too, but what you're describing would
               | probably require someone to fully compromise (root) a
               | phone. If that happened, you'd be SOL on many fronts. At
               | my company we try to safeguard against rooted phones by
               | 1. only holding user credentials in memory and 2. pairing
               | our app with a public key that encrypts the password as
               | soon as it's entered (our servers then decrypt it with
               | the private key upon receipt).
        
               | nicoburns wrote:
               | > Yeah, that's true, if the user does a full app removal
               | and re-install then they would need to re-enroll in MFA.
               | But for app updates they'd be ok.
               | 
               | How would they re-enroll without their MFA token? Surely
               | the whole point is not to let them login without it?
        
               | EB66 wrote:
               | It'd be the same process that you have to follow if you
               | lost your phone and, along with it, all the TOTP seeds
               | that were stored in your Google Authenticator. You'd have
               | to go through whatever process the company requires to
               | confirm your identity through alternative means and allow
               | a re-enrollment in MFA.
        
         | nodamage wrote:
         | What happens when the user gets a new phone or deletes and
         | reinstalls the app?
        
           | EB66 wrote:
           | They would have to re-enroll in MFA, but that's the same
           | thing that happens today if someone uses Google Authenticator
           | and gets a new phone (or uninstalls Google Authenticator).
        
             | nodamage wrote:
             | I'm not sure I understand. Aside from their password, does
             | the user need to provide additional information to re-
             | enroll in MFA on a new device?
        
               | EB66 wrote:
               | That additional information would vary, but you basically
               | would follow the same process for someone who loses their
               | device (and along with it their TOTP authenticator app).
               | You might send them a SMS code, require them to call in,
               | etc.
               | 
               | Basically it'd be no different than what companies
               | already do today when someone loses their device and
               | their authenticator app.
        
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