[HN Gopher] Google keeps records of everything you buy, even if ...
       ___________________________________________________________________
        
       Google keeps records of everything you buy, even if you delete the
       email receipt
        
       Author : decrypt
       Score  : 570 points
       Date   : 2021-09-23 16:37 UTC (6 hours ago)
        
 (HTM) web link (mastodon.social)
 (TXT) w3m dump (mastodon.social)
        
       | jrochkind1 wrote:
       | I don't understand what I'm looking at. What is this showing?
        
       | lizknope wrote:
       | I remember when Google Mail launched on April Fool's Day in 2004.
       | I thought the 1GB of storage for email was a prank because it was
       | a huge amount to offer for free.
       | 
       | I made an account just to try it out but then I saw all the
       | advertisements it added. Seeing ads based on the content of my
       | email was really creepy. I stopped using Gmail and now I pay
       | Fastmail for my email. It seems worth it to me.
        
       | packeted wrote:
       | Are google workspace accounts treated the same? I have several
       | fill me domains hosted with Google duo curious if this behavior
       | tracks over to their paid products
        
       | antattack wrote:
       | I am pretty sure Microsoft is doing the same.
        
       | gsich wrote:
       | Of course, there is/was a feature that showed you your recent
       | transactions, delivery notices.
        
       | darthvoldemort wrote:
       | I wish I could pay $20/month for Gmail without the spying and
       | data collection, actual customer support, with a guarantee that
       | my account wouldn't get locked because of one of their fucking
       | mistakes.
        
         | rubyist5eva wrote:
         | fastmail is a fantastic email service, and much cheaper than
         | that.
        
           | lom wrote:
           | It's not only about gmail. The google suite is unbeatable in
           | terms of functionality and UX.
        
         | reilly3000 wrote:
         | I pay $11 / mo and have all of those things. GSuite/Workplace
         | doesn't run any ads or extraneous tracking, their corporate
         | customers would never allow it.
        
           | afandian wrote:
           | I used to, before leaving for fastmail. But it's a joke to
           | suggest that you get any meaningful support for your money.
           | And I don't think that my account would get better treatment
           | than a free one if they decided to delete it for some reason.
        
             | meibo wrote:
             | What do you mean by that?
             | 
             | I run a basic GSuite organization and the two times I've
             | had an issue with the service, I literally had a
             | representative on either chat or phone support within
             | minutes. It was a very pleasant experience.
             | 
             | Happy to spend my money on that. They did have to transfer
             | me twice for a technical issue, but that was resolved too
             | in the end.
        
               | afandian wrote:
               | I had a google suite account (with one email user) for
               | years.
               | 
               | I had used the account to purchase stuff on Google Play.
               | I wanted to close the GSuite organization account but
               | retain the purchases. Either by transferring to another
               | (disposable) gmail account, or by somehow closing the
               | organization account but continuing to be able to log
               | into other parts of google using a now-third-party email
               | addresss. Or a refund. I don't know what options were
               | available, that's why I contacted support.
               | 
               | So this was a transactional support request, not a Q&A. I
               | did get through to a chat support but their answer was
               | pretty much "I don't know, check the support forums".
               | 
               | I'm not trying to make my point about the situation, more
               | about the customer experience I got for trying to ask
               | what I imagine is a fairly common question.
               | 
               | (I feel like an idiot for spending money on DRM, but
               | different story)
        
               | reilly3000 wrote:
               | Could you get the same email with a different host and
               | create a Google account with it?
               | 
               | This is me realizing I'm probably locked in for
               | eternity...
        
               | afandian wrote:
               | I still don't know!
               | 
               | Will Google give you the mechanism to ask your question?
               | Will you trust the answer? Will you take that gamble?
        
               | reilly3000 wrote:
               | This prompted a bit of searching on my part and I found
               | the following:
               | 
               | 1. Migrating core assets:
               | 
               | https://www.39digits.com/migrate-g-suite-account-to-a-
               | person...
               | 
               | 2. Sharing Play purchases via family sharing
               | 
               | https://www.quora.com/Can-you-transfer-your-Google-Play-
               | purc...
               | 
               | 3. Migrating YouTube channel between accounts via Brand
               | Channels
               | https://support.google.com/youtube/answer/3056283?hl=en
               | 
               | So it appears there is no one-click or Google support
               | method for migration to a personal Google account and you
               | cannot ever have a Google account with the same email
               | address except for reactivation of a Workplace
               | subscription. You can move virtually everything with
               | Takeout and use account sharing features for the rest (so
               | long as you have a small family...).
        
               | reilly3000 wrote:
               | Your point is well-made about the level of support you
               | might get from a Google rep. The answer they should give
               | is that Play store purchases cannot be transferred to
               | protect the IP contracts with sellers, otherwise there
               | could be a potential for an aftermarket on Google Play
               | account assets. I know some people at Google understand
               | that, but I doubt that's in their support playbooks.
        
         | afandian wrote:
         | Then it wouldn't be Gmail.
         | 
         | Not being flippant. Google's whole business model is predicated
         | on operating like this. An accountable Google would probably be
         | a very different company with different products.
        
       | mysterydip wrote:
       | Could fake/phishing emails be used to poison your profile?
       | "Thanks for your constipation medication order"
        
       | bengale wrote:
       | Isn't this largely the point of gmail? It's a data collection
       | tool isn't it?
        
       | decrypt wrote:
       | From the same tooter:
       | 
       | >If you use #Google Photos, there's a non-zero chance that there
       | are secret, yet public URLs attached to your photos that allow
       | un-authenticated access to every picture in your account. Mine
       | did, and I tested the addresses in incognito and tor browsers and
       | they worked. #privacy
       | 
       | https://mastodon.social/@gerowen/106978306449754832
        
         | judge2020 wrote:
         | "unauthenticated access" is a stretch. It's like how
         | rawgithubcontent links originating from GitHub.com on private
         | repos contain a query parameter ?token= that is an API token
         | for accessing that repo "without authentication" - it's in the
         | URL, sure, but that URL itself contains a long, random series
         | of characters that is needed to access the content.
        
         | jeffbee wrote:
         | "Secret yet public" is a new achievement in privacy
         | derangement. The URL is secret. It is public if you share it,
         | after which it is not secret.
        
           | darthvoldemort wrote:
           | I guess you've never heard of "security through obscurity".
        
             | Zarel wrote:
             | Secrets like passwords are not "security through
             | obscurity". The existence of a key that can open a lock is
             | not security through obscurity. "Security through
             | obscurity" refers to obscuring techniques, not obscuring
             | passwords and keys. No one has ever referred to RSA as
             | "security through obscurity" because it requires obscuring
             | your private key.
        
           | prepend wrote:
           | It's also really hard to audit, so if Google shares it and
           | people access it, Google won't know.
           | 
           | This is not cool for me because I don't want my photos
           | available to people other than me, even if they have my magic
           | url with a token I didn't create and can't revoke.
        
             | morgosmaci wrote:
             | You can revoke a link. Go to the shared album page.
             | (clicking on the link will take you there) Click the
             | options menu item and there is a toggle for link sharing
             | that will revoke the magic url and token.
        
               | jeffbee wrote:
               | You can revoke sharing links, but there are also direct
               | links to photos that work for unauthenticated clients.
               | They aren't presented in the UI as a sharing option; you
               | have to use your browser to copy the link. In other words
               | the only way to make these links public is through
               | intentional user action.
        
             | kyle-rb wrote:
             | How is a magic url really any different from a magic login
             | cookie in this case? Yeah, I guess you can't revoke it, but
             | what's the difference if the new cookie/url is equally
             | unguessable?
        
         | pantulis wrote:
         | I am not that concerned with these opaque URLs as they are
         | basically unguessable (and you will need the URLs to download
         | the data if you are destroying your Google profile, so no other
         | authentication is possible)
         | 
         | But for how long are they retained? Are they generated during
         | the takeout process or do they exist since the photo was
         | uploaded?
        
       | rastafang wrote:
       | I wish stores and every other websites that require registration
       | would stop requiring an email address in the process.
        
       | fuzzieozzie wrote:
       | .. and this is why I have different email addresses for shopping.
        
       | stephc_int13 wrote:
       | This is why I stopped using Gmail years ago.
       | 
       | It combines bad user experience with giving them too much power.
       | 
       | Google is really not our friend.
        
       | themodelplumber wrote:
       | Wow. It's not even just everything you buy from Google--from the
       | post it seems like they actively compile and organize the data
       | from every purchaser transaction that touches your GMail account.
       | 
       | I think we deserve to hear from Google about this one. Unless we
       | have already?
        
         | samstave wrote:
         | Drat!!! Google knows all about my dealings with Nigerian
         | Princes!! I'm _ruined!_
        
         | GeekyBear wrote:
         | >It's not even just everything you buy from Google--from the
         | post it seems like they actively compile and organize the data
         | from every purchaser transaction that touches your GMail
         | account.
         | 
         | Google literally buys a copy of most people's credit card
         | transaction data.
         | 
         | >Google has been able to track your location using Google Maps
         | for a long time. Since 2014, it has used that information to
         | provide advertisers with information on how often people visit
         | their stores. But store visits aren't purchases, so, as Google
         | said in a blog post on its new service for marketers, it has
         | partnered with "third parties" that give them access to 70
         | percent of all credit and debit card purchases.
         | 
         | https://www.technologyreview.com/2017/05/25/242717/google-no...
        
         | nemasu wrote:
         | I wonder if it's to get that fancy header at the top of
         | purchase emails.
        
           | jaywalk wrote:
           | They wouldn't have to store the data after the email was
           | deleted if that was the only reason.
        
         | kreeben wrote:
         | "We're organizing the world's information and making it
         | searchable [so that we can show you ads]."
        
           | prepend wrote:
           | "And dynamically price things based on your income and
           | calculated demand"
        
         | tablespoon wrote:
         | > Wow. It's not even just everything you buy from Google--from
         | the post it seems like they actively compile and organize the
         | data from every purchaser transaction that touches your GMail
         | account.
         | 
         | IIRC, that's why Amazon purchase emails are utterly useless
         | now. They realized Google was getting their precious customer
         | data via Gmail, so they cut off the flow years ago.
         | 
         | It's another example of how the modern economy has many
         | consumer-hostile incentives that have actually led to
         | regressions rather than improvements.
        
           | bserge wrote:
           | Not like they're doing anything useful with it.
           | 
           | "You bought a toilet? Would you like another 4 toilets?"
           | 
           | I mean, ffs, maybe recommend a bidet or installation tools.
        
           | mdale wrote:
           | Well long as you click on the order link in chrome browser
           | guess it's fair game :P
        
           | jimmaswell wrote:
           | How does it hurt Amazon's business? Google might recommend an
           | ad for a competitor with similar products?
        
             | llampx wrote:
             | Since they are competitors, anything that helps google
             | hurts Amazon
        
             | jazzyjackson wrote:
             | google keeps trying to make "google shopping" happen.
             | reading customer data helps them improve their store front,
             | amazon would like to avoid helping any (future) competition
        
           | standardUser wrote:
           | Huh, I suppose that's why I sometimes have to click through
           | several different Amazon emails to find the specific order or
           | shipment I'm looking for. They've removed the details from
           | the actual email.
        
             | mullingitover wrote:
             | Just go to your order history in Amazon, it's all there and
             | much more searchable than trying to rifle through emails.
        
               | athenot wrote:
               | I can search the million+ collection of messages on my
               | mac in a second; with no paginated results page, no ads
               | and no UI tricks designed to upsell me or get me to
               | reorder things. And I'm not even using a fancy mail
               | client, it's just Apple's humble Mail.app.
        
               | TeMPOraL wrote:
               | I.e. forcing you to use their platform to access this
               | data, instead of an independent platform that is e-mail.
               | Nice way of taking away users' control over their own
               | data.
        
               | ohgodplsno wrote:
               | Had everyone not given full access to a worldwide privacy
               | invading operation such as google, it might not have been
               | a problem. You reap what you sow, and HN has sown plenty
               | of Google seeds.
        
               | shadowgovt wrote:
               | It's not a Google thing; it's an Amazon thing. Amazon is
               | hyper-paranoid about leaking any aspect of its purchase
               | history data; that's what it considers the "special
               | sauce" every bit as much as Facebook guards its social
               | graph or Google guards the ad fraud detection algorithm.
        
               | mullingitover wrote:
               | You're already using their platform to generate the data,
               | I don't understand the problem with also using it to view
               | that data.
               | 
               | Not providing intricate details about your purchases in
               | email is a privacy-enhancing feature, given that probably
               | most of their customers are using gmail.
        
               | compiler-guy wrote:
               | Except that I can't export that data from amazon easily
               | if I, say, change or delete my account, or just want to
               | run a program on my own data.
               | 
               | Whereas that is pretty easy with any sort of email
               | client.
        
               | gigel82 wrote:
               | I actually export the data from Amazon every year. They
               | have nice CSV reports with all orders and all products,
               | including cost, category, ASIN, etc. I wish there was a
               | way to hook that up into mint.com to auto-categorize
               | Amazon purchases.
               | 
               | I noticed they stopped including product details in
               | emails a few years ago, didn't click until reading it now
               | that they're doing it to prevent data mining. Kind of
               | makes sense if you think about it, but maybe they should
               | have an option for that for people that self-host their
               | e-mail or use privacy-focused providers.
        
               | 5555624 wrote:
               | Yes, you can. Go to https://www.amazon.com/gp/b2b/reports
               | and you can generate a report of items, orders, returns,
               | or refunds for a time period you select. It generates a
               | .csv file.
               | 
               | The report contains far more information than you can
               | scrape from their old order emails, including: Date, ID,
               | Title, Category, ASIN/ISBN, UNSPSC, Condition, Seller,
               | List Price, Purchase Price, Quantity, Payment Instrument,
               | Shipping Address, Carrier, and more
        
               | aidenn0 wrote:
               | Damn, I've been searching for that for a while. It used
               | to be linked from the order history page and isn't
               | anymore. I thought they had removed that feature. It is a
               | bit annoying that I can get a CSV from my bank in under a
               | second, but it takes a few minutes to get an order report
               | for a similar date range from amazon.
        
               | figassis wrote:
               | Emails today work as receipts. I once had an issue with
               | amazon where I bought a hight value item (relative to my
               | usual buying pattern), and they silently cancelled and
               | deleted it. When I contacted support, they first said if
               | it's not in my orders list, then I never ordered it. Then
               | I showed them a screenshot I have taken from my phone
               | previously, with the order number, and they said it was
               | from an account that does not belong to me. It took
               | multiple calls to support over a few hours for them to
               | finally admin that they deleted it.
               | 
               | They can fix their privacy issues on their platform, I
               | want my email receipts.
        
               | ghusbands wrote:
               | The context here is Amazon doing that to prevent Google
               | mining that data, not to take away users' control.
        
               | pempem wrote:
               | I would argue the point is Amazon is doing this to fight
               | Google's mining and neither company has your
               | data/experience in mind.
        
               | homerunnerhome wrote:
               | On the contrary, it's sort of a way to give users _more_
               | control over their data.
               | 
               | I work for another online retailer and have been involved
               | in discussions about this same topic (order information
               | in emails we send), and the way we looked at it was that:
               | 
               | - Gmail collects this data from emails
               | 
               | - The overwhelming majority of users are unaware of this
               | data collection
               | 
               | - If we included the data in the email, while knowing
               | that Gmail was collecting it and knowing that most users
               | are not aware, that was tantamount to us just willingly
               | handing over the data to Google without the users'
               | consent
               | 
               | Because of this, we asked ourselves if users would likely
               | feel upset with us willingly handing over data to Google
               | without consent, and we decided that yes they would. So
               | we made a trade off to not include that data in emails
               | because we thought that was more important than the hit
               | to UX we would take from making the emails less
               | informative.
               | 
               | Either way we had to make a decision on behalf of our
               | customers and we knew that no matter which one we chose,
               | we knew some portion of users would be unhappy and
               | decided to go with the more privacy-conscious choice.
        
               | danShumway wrote:
               | I think the followup question in these cases is whether
               | consumers can get the data _off_ of the main websites.
               | 
               | I do see a decent argument for companies being a little
               | bit more conservative about what information they put in
               | emails when this kind of information collection is
               | largely invisible to the general public. It's just
               | important to balance that against data silo worries by
               | making it easy for customers to export their data and
               | hook purchase confirmations up to other services that
               | users might actually want to have access.
               | 
               | I'm not convinced _Amazon_ makes these kinds of decisions
               | out of a concern for user privacy (especially since
               | Amazon isn 't actually consistent about hiding this
               | information in their emails as far as I can tell), but
               | I'm sure some retailers are.
        
               | aidenn0 wrote:
               | I have my e-mails well indexed for search and Amazon's
               | order history is most certainly _not_ more searchable
               | than trying to rifle through e-mails. In particular if I
               | have a charge for $12.34 on my credit card, I can find an
               | e-mail with that string in under a second, but I have to
               | slowly page through my amazon orders doing a ctrl-f for
               | 12.34 on each page.
               | 
               | Amazon used to let you at least download a CSV for a date
               | range, but the don't even let you do that anymore!
        
             | tablespoon wrote:
             | > Huh, I suppose that's why I sometimes have to click
             | through several different Amazon emails to find the
             | specific order or shipment I'm looking for. They've removed
             | the details from the actual email.
             | 
             | Yeah, and there's nothing you can do. I don't even use
             | gmail anymore, and the emails are still garbage. I think
             | for awhile they used to include a truncated name of one of
             | the products in the order, but it looks like they even
             | removed that (sometime around August 2019, based on my
             | emails).
             | 
             | Unrelated observation: in my original comment I added a
             | second paragraph noting that this regression was due to the
             | incentives caused by modern capitalism (and it is: owners
             | trying to extract maximum value for themselves, even if
             | that means hurting their customers), and it immediately
             | started getting downvoted. Then I change "capitalism" to
             | "economy" and it started going up again. Some people are
             | really sensitive. It must be blasphemy to criticize the
             | invisible hand and the wisdom of the owners ti guides. I
             | guess right is whatever they do.
        
               | space_fountain wrote:
               | Could also be that they just want you back on their site
               | because some ab test at some point decided you're more
               | likely to be buy from them again if they can get you back
               | onto amazon.com
        
               | [deleted]
        
             | Spooky23 wrote:
             | It benefits them in many ways. Good luck figuring out where
             | a random Amazon box was ordered from if there are multiple
             | buyers in your household.
        
           | [deleted]
        
           | memling wrote:
           | > It's another example of how the modern economy has many
           | consumer-hostile incentives that have actually led to
           | regressions rather than improvements.
           | 
           | To be honest, I actually think it's probably more privacy-
           | conscious to eliminate as much information as possible (but
           | no more) from these kinds of emails. While I suppose Amazon
           | is concerned with competitive behaviors from Google, I'm more
           | concerned that Google or any other actor with access to my
           | email could look through my purchasing list, or my library
           | reading list, or...
           | 
           | Email is an insecure and non-private medium, but we often use
           | it for items that require some level of security or privacy.
           | I'd prefer if more companies held that information closely.
        
             | jazzyjackson wrote:
             | if someone has access to my gmail they can just reset my
             | amazon password and view my order history there
        
             | tablespoon wrote:
             | > To be honest, I actually think it's probably more
             | privacy-conscious to eliminate as much information as
             | possible (but no more) from these kinds of emails.
             | 
             | But that makes them useless for what they are, especially
             | the shipping ones: "You made three orders recently, one
             | shipped. If you actually want to know which one (and you
             | haven't memorized your order IDs) click here!"
             | 
             | This is actually a pretty annoying regression for me,
             | because I buy things from many sites and have no way to
             | search my overall order history anymore.
             | 
             | > Email is an insecure and non-private medium, but we often
             | use it for items that require some level of security or
             | privacy. I'd prefer if more companies held that information
             | closely.
             | 
             | It is, but there's no better system and ruining email
             | doesn't solve that privacy problem (e.g. Amazon may sell
             | this information). At a minimum, it should be a setting so
             | people can opt to get useful emails if they want to make
             | that tradeoff.
        
               | pythonaut_16 wrote:
               | Yep. The decision for Google to have access to the
               | contents of my email is mine, not Amazon's (or whoever
               | else). It's the decision I make when I use a Gmail
               | account, and it's up to me to decide that based on
               | Google' privacy policies and reputation.
               | 
               | If I don't want Google to have any access then I'll use a
               | different provider or self host my email. If I want to
               | publish all of my emails publicly that's also my
               | decision.
        
           | JumpCrisscross wrote:
           | > _that 's why Amazon purchase emails are utterly useless
           | now_
           | 
           | Would be nice if Amazon only made their e-mails to Google
           | addresses (Gmail or otherwise) useless.
        
           | JohnFen wrote:
           | I completely understand why Amazon has done this. I do
           | something similar, but more targeted -- I avoid sending
           | emails to gmail addresses at all when possible, and when it's
           | unavoidable, I try to make the emails as minimalistic as I
           | can get away with.
           | 
           | I see Amazon as doing something similar, but less targeted at
           | gmail specifically.
        
           | awill wrote:
           | Thanks for this.
           | 
           | I didn't realize why, but it's always annoyed me how little
           | info is on Amazon's order confirmation emails, forcing you to
           | click the link.
           | 
           | This is why!
        
           | pradn wrote:
           | I thought it was just because email wasn't secure? That's why
           | health and banking providers send you links to their
           | messages; perhaps this is just for health and banking info.
        
           | prepend wrote:
           | That's funny, I wondered why Amazon order emailed sucked so
           | hard lately. Thought it was just them being dumb.
           | 
           | I liked getting an email with the item, price, shipping, etc.
           | Now it's just an order number and shipping notice and I have
           | to click on the order to figure out what items are coming.
           | Particularly fun when I order 6 items and they get split into
           | 6 shipments. Or just trying to keep track of my dozens of
           | Amazon orders.
           | 
           | I switched to Walmart as they send useful product updates.
        
             | minsc__and__boo wrote:
             | >That's funny, I wondered why Amazon order emailed sucked
             | so hard lately. Thought it was just them being dumb.
             | 
             | It's the opposite.
             | 
             | Amazon wants you to click back into the store to buy
             | things. One way to do that is forcing you to view orders in
             | the store instead of your email inbox. They care more about
             | that than Google seeing your purchase history.
        
             | SV_BubbleTime wrote:
             | Yea. That's a big lightbulb moment for me.
             | 
             | Also, that's a great state of things today... Amazon has to
             | make their product worse because Google won't ever stop
             | siphoning.
             | 
             | I still have a Gmail, but I'm properly compelled to kill
             | it, finally.
        
               | shadowgovt wrote:
               | It's not like killing it will make your emails from
               | Amazon better. Now that Amazon realizes that data can be
               | scraped by _anyone_ , they won't leak it again.
        
           | paxys wrote:
           | I wish they would send useful emails to non @gmail.com
           | addresses though
        
             | mysterydip wrote:
             | Can't you get @yourdomain.com pointed to a gmail address?
             | Businesses hosted using the Google suite as well.
        
             | wanderingstan wrote:
             | Perhaps because many people, like me, have a primary non
             | gmail address that is forwarded to my gmail address. That,
             | and businesses with custom domains that use Google apps and
             | thus have gmail as the UI.
        
               | paxys wrote:
               | Google doesn't scan business Gmail accounts, so that's
               | not a concern at least
        
               | SV_BubbleTime wrote:
               | Even if they say they don't, how could you ever know they
               | aren't scanning business accounts? What in Google's
               | history has given you confidence in this conclusion?
        
               | ohgodplsno wrote:
               | [source needed]
               | 
               | Google has been found to lie and play dirty over and over
               | again throughout their existence. You'd be a fool to
               | think they don't even scan it. For "safety reasons", and
               | oops, the contents of your email have accidentally been
               | logged and stored, what a shame.
        
               | paxys wrote:
               | The source is Google (https://workspace.google.com/learn-
               | more/security/security-wh...). Of course you can make the
               | "they are lying" argument for anything, but in this case
               | there would be several billion dollar lawsuits from every
               | large company they signed a contract with if this was
               | actually happening.
        
           | llimos wrote:
           | Part of me wishes they would say what the reason is in the
           | email. That might make Google think twice about this kind of
           | thing.
        
         | peakaboo wrote:
         | In 2021, I'm surprised people expect Google to give you
         | privacy.
        
         | kelp wrote:
         | The first time I heard about Gmail collecting your purchase
         | history, I moved to Fastmail and I've been pretty happy.
         | 
         | Downside is Gmail search is a lot better than Fastmail's. But
         | otherwise it's worked great.
        
           | hpkuarg wrote:
           | I've been a happy Fastmail user for years as well, but now am
           | looking to switch away due to the Australian surveillance
           | bill.
        
           | Isthatablackgsd wrote:
           | Gmail Search is getting subpar now than it was before. It
           | didn't show the email that I knew the subject, or the body
           | have that. Sometimes I have added the email address or
           | several names to get it to find the email. Sometimes it
           | works. 5 years ago, it has no problem finding those emails.
           | And now, it is hit and miss. This is on my Google Workplace
           | account.
        
       | [deleted]
        
       | pat-jay wrote:
       | Is it overstated to say "this is creepy AF"?
        
       | ggalaxximm wrote:
       | Who here is buying things with or through Google? Who actually
       | has ever used "Google Pay"? Hell, I make it my religious duty to
       | keep my GMAIL account under 15GB at all times, so I never, ever,
       | ever have to reveal any of my banking information to Google.
       | 
       | I would expect nothing less of Hacker News veterans.
        
         | aidenn0 wrote:
         | My understanding is if you have a receipt sent to your gmail
         | account, google scrapes and tracks those purchases.
        
       | pantulis wrote:
       | Is Google Takeout only limited to GMail? I am pretty sure this
       | transaction data can also be gathered via Analytics, so I guess
       | there would be no foul play on the part of GMail. But of course,
       | you are logged into your Google Profile _because_ you use GMail.
        
         | Isthatablackgsd wrote:
         | It is not limited to that, it encompassed everything under
         | Google umbrella like Gmail, Search, Health, etc. They have
         | multiple options that you can tick the data you want to obtain.
         | To be warn, the folder itself can be absurdly large depending
         | how entrenched you are in Google ecosystem. Last time I checked
         | mine, it is over 50 GB.
        
       | zokier wrote:
       | I'm kinda confused which part of this is news? That Google
       | extracts purchase information from mails? That's a feature that's
       | been even exposed in UI for ages! Or that Google uses incoming
       | mail to enrich user profiles? I would have thought that to be
       | obvious? If you put 1+1 together, then it seems pretty
       | unsurprising that they have purchase histories of users.
       | 
       | Maybe I'm just too jaded at this point
        
         | [deleted]
        
       | rtomanek wrote:
       | Does this show up in Google Takeout export?
        
         | tdeck wrote:
         | That's what the article says.
        
         | decrypt wrote:
         | Yes, from the toot, all of this data is visible on a Google
         | Takeout export.
        
         | tillinghast wrote:
         | > Here's metadata from my takeout showing ...
         | 
         | Apparently. Haven't tested myself yet.
        
       | rc_mob wrote:
       | so you are saying we should , send ourselves some fake purchase
       | receipts just to fuck with googles data?
        
         | tomrod wrote:
         | Exactly this. Monkeywrench_Tech_as_a_Service.
        
       | yawaworht1978 wrote:
       | I have always wondered if google can see the YouTube, Gmail
       | passwords, not from the database,but you can see your own
       | passwords in the browser in plain text and since all the apps are
       | theirs, a keylogger would be impossible to detect.
       | 
       | Another thing is, do they have a back up of data from the
       | Myaccount. Subdomain that users delete.
       | 
       | Still I trust google and amazon more than Microsoft and apple and
       | Facebook. Just me personal view, I could be totally wrong. The
       | ones I trust are simply more open about data storage and have
       | less dark patterns and clandestine TCS. But yes, wide spread
       | Gmail usage will make google see many things and they will
       | collect a lot of data. Probably even more delicate data than what
       | Facebook gets to see.
        
       | barneygale wrote:
       | Working for Google is outright unethical.
        
       | aj3 wrote:
       | Well duh. They have to comply with anti-money laundering
       | regulation.
        
         | hungryforcodes wrote:
         | What does AML have to do with what I buy online?
        
           | ashtonkem wrote:
           | Anyone who transmits your money, including CC companies, have
           | to comply with KYC and AML laws. I believe this might include
           | Google Pay, but I don't see how this would include Gmail for
           | cases where you didn't use Google Pay.
        
         | nemasu wrote:
         | This was my first thought too. But it seems like any purchase,
         | even if Google isn't involved, is logged.
        
         | ashtonkem wrote:
         | Do they? They're not the ones actually moving the money in this
         | scenario. Generally KYC and AML laws apply to the actual banks
         | or money transmitter, which sometimes is Google if you use
         | their payment services, but not if it's just their email.
        
       | kreeben wrote:
       | User X: buys dildo
       | 
       | Google: X likes dildos
       | 
       | Dildo Salesperson: Google, who likes dildos?
       | 
       | Google: X
       | 
       | User X: deletes dildo receipt email
       | 
       | Salesperson: Is X still into dildos?
       | 
       | Google: Yeah, they just don't like receipts.
        
       | reacharavindh wrote:
       | Good thing they keep track of all the spam I get! The membership
       | to something long forgotten, marketing emails from US shops(I
       | don't live in US anymore) and some developer mailing lists from
       | that one time I had to write to get support.
       | 
       | If they are so evil and clever, I at least make them work through
       | a lot of bull shit before they profile me.
       | 
       | My emails are at Fastmail as a paid user. Hopefully they are away
       | from advertising companies. But, any Gmail user I have emailed
       | would leak that info to Google.
        
         | passivate wrote:
         | They do a good job of blocking email adverts/spam, but it also
         | competes with their own paid service which shows the user
         | adverts/spam. Okay, maybe I am a bit cynical :)
        
       | clscott wrote:
       | Worse, the stores are feeding them this info in easy to digest
       | packets:
       | 
       | https://developers.google.com/gmail/markup/reference
        
       | c16 wrote:
       | If you don't pay for the product then YOU are the product.
        
       | ipaddr wrote:
       | Am I the only person who would never think to give
       | google,facebook, twitter my credit card? Or would never pay them
       | any money regardless?
       | 
       | After linking your credit history the targeting and linking of
       | information that would follow would be a privacy blackhole that
       | would be hard to recover from.
        
       | asdfasgasdgasdg wrote:
       | Very unlikely that they keep the record indefinitely after you
       | delete the email. Instead, it's likely that the systems that
       | store the derived information are not transactionally connected
       | to the email database. Deletions would be reflected eventually,
       | but only according to the periodicity with which the two systems
       | are synchronized.
        
         | tillinghast wrote:
         | What would motivate Google to delete this data? The transaction
         | shown in the screenshot is from 8 years ago.
        
           | asdfasgasdgasdg wrote:
           | When was the corresponding email deleted? That's when the
           | clock starts.
        
         | milesvp wrote:
         | I would strongly disagree. This type of information is the most
         | valuable information google can collect on an individual. The
         | cost of maintaining this data is so small compared to its value
         | that there is should be little pressure to do anything but
         | store it indefinitely along with any metadata that might be
         | relevant.
        
           | ridaj wrote:
           | On the basis of what data do you think that this information
           | is valuable? I don't think my purchases from 5 years ago are
           | meant as useful as the recent ones I made...
        
           | asdfasgasdgasdg wrote:
           | Ok, but your conjecture is in contradiction to Google's data
           | retention policies, which describe a process something like
           | what I wrote. It's possible that Google are just lying
           | through their teeth, but I think it's not very likely. I
           | think you have overestimated the value of this sort of
           | information. It is not worth the reputational risk to retain
           | it in contravention of posted policies.
        
             | dave5104 wrote:
             | > I think you have overestimated the value of this sort of
             | information.
             | 
             | Google's an advertising company. How is having a complete
             | list of all the products I've purchased online not
             | valuable? Seems like a great indication on what kinds of
             | products Google can turn around and advertise back to me.
        
             | burkaman wrote:
             | No, Google's policies say they delete some things when you
             | ask them to, but they won't say which things. Maybe email
             | purchases are in this category, or maybe they're in the
             | category of data they keep "for the life of your Google
             | Account", or "for extended time periods".
        
               | asdfasgasdgasdg wrote:
               | Fair enough. At this point all we have is conjecture.
               | Their policies seem congruent with my view, and it's also
               | how I would design a system like this. On the other hand,
               | you may be right that this is data they retain forever.
               | 
               | There is no way to know for sure unless someone wants to
               | do an experiment. It would be pretty easy to conduct: do
               | takeout to find a purchase in the history, delete emails
               | associated with the specific purchase, empty the trash,
               | wait sixty days, then takeout again and check if the
               | purchase is gone. But we won't find out today.
        
             | prepend wrote:
             | > overestimated the value of this sort of information.
             | 
             | What do you estimate is the value of a dossier of all
             | purchases I make over my lifetime? Or at least the ones
             | Google knows about.
             | 
             | It seems to me that this is very useful and valuable.
        
         | [deleted]
        
         | jjulius wrote:
         | >Very unlikely that they keep the record indefinitely after you
         | delete the email.
         | 
         | Doesn't matter - I wouldn't want them storing purchase data for
         | things I bought from other companies _at all_.
        
         | junon wrote:
         | And what makes you think this is the case? Or is it
         | speculation?
        
           | saalweachter wrote:
           | https://policies.google.com/technologies/retention?hl=en-US
           | 
           | > When you delete data in your Google account, we immediately
           | start the process of removing it from the product and our
           | systems. First, we aim to immediately remove it from view and
           | the data may no longer be used to personalize your Google
           | experience. For example, if you delete a video you watched
           | from your My Activity dashboard, YouTube will immediately
           | stop showing your watch progress for that video.
           | 
           | > We then begin a process designed to safely and completely
           | delete the data from our storage systems. Safe deletion is
           | important to protect our users and customers from accidental
           | data loss. Complete deletion of data from our servers is
           | equally important for users' peace of mind. This process
           | generally takes around 2 months from the time of deletion.
           | This often includes up to a month-long recovery period in
           | case the data was removed unintentionally.
           | 
           | > Each Google storage system from which data gets deleted has
           | its own detailed process for safe and complete deletion. This
           | might involve repeated passes through the system to confirm
           | all data has been deleted, or brief delays to allow for
           | recovery from mistakes. As a result, deletion could sometimes
           | take longer when extra time is needed to safely and
           | completely delete the data.
           | 
           | > Our services also use encrypted backup storage as another
           | layer of protection to help recover from potential disasters.
           | Data can remain on these systems for up to 6 months.
        
             | burkaman wrote:
             | From the same page:
             | 
             | > some data we retain for longer periods of time when
             | necessary.
             | 
             | > We keep some data for the life of your Google Account if
             | it's useful for helping us understand how users interact
             | with our features and how we can improve our services. For
             | example, after you delete a specific Google search from My
             | Activity, we might keep information about how often you
             | search for things, but not what you searched for. When you
             | delete your Google Account, the information about how often
             | you search for things is also removed.
             | 
             | Incredibly vague, there is no reason email purchases
             | couldn't be included in this category.
             | 
             | > Sometimes business and legal requirements oblige us to
             | retain certain information, for specific purposes, for an
             | extended period of time.
             | 
             | Again, "business requirements" can mean anything at all.
        
             | whimsicalism wrote:
             | This does not say what you are implying above - this talks
             | about a formal data deletion request, not just deleting the
             | email.
        
               | asdfasgasdgasdg wrote:
               | I don't believe you are correct about this. The document
               | is very clearly (to me) talking about ordinary deletion
               | actions, not just formal deletion requests.
        
         | kindle-dev wrote:
         | Why is it "very unlikely?" Does Google have a good track record
         | of removing information voluntarily?
        
           | asdfasgasdgasdg wrote:
           | Their terms of service and policies document this to be their
           | process. Also, such handling would be required for GDPR
           | compliance.
        
           | treeman79 wrote:
           | He's talking about how the system architecture would be
           | sanely designed. He is correct on how it should work. Now how
           | long the secondary system holds the data is a business
           | decision. Maybe a month/year, maybe forever. Record retention
           | laws may have impact on this.
           | 
           | Now If Google decided to hold the records forever or far
           | beyond any legal requirements then yeah that's getting evil.
        
           | nostrademons wrote:
           | It's a GDPR/CCPA requirement.
        
             | Nextgrid wrote:
             | Google's current consent flow violates the GDPR, so that's
             | a bad example.
        
             | lmkg wrote:
             | Google has a poor record on GDPR requirements. And in fact,
             | common themes among the issues that they have are
             | undisclosed secondary uses and unreasonable data retention.
        
               | asdfasgasdgasdg wrote:
               | Is that true? From what I can find the total amount of
               | their fines is not more than $100M, which is less than I
               | would expect given their size if they were conducting
               | willful ongoing violations. And neither of the two
               | biggest cases involved willful data retention like this:
               | one was about cookie consent and one was about right to
               | be forgotten.
        
               | lmkg wrote:
               | Fine amount is a poor measure of compliance, for a few
               | reasons. First, European regulators prefer nudges and
               | strong words before fines. Second, Google is incorporated
               | in Ireland and the Irish regulator is clearly and
               | blatantly sandbagging enforcement against US companies.
               | The fact that they get fined _at all_ is actually pretty
               | damning: France had to twist and wiggle to be able to
               | fine them without involving Ireland, and part of that was
               | limiting the scope of the violations to things touched on
               | by related laws, which is why the fine only covers cookie
               | consent (governed by ePD).
               | 
               | However, several DPAs and local governments have reviewed
               | Google software for _their own_ GDPR compliance. Several
               | of those findings are available online. These findings
               | don 't result in fines, because it's not technically an
               | investigation of Google. But it does involve a thorough
               | investigation of the legal issues of using Google's
               | services, and the results are illuminating.
               | 
               | For example, below is a link to a report the Dutch DPA
               | complied on whether Dutch government agencies can use
               | Google Workspace (formerly GSuite). The conclusion is
               | that Google's privacy protection are catastrophically
               | terribad (for a paid product!). It requires linking to a
               | personal account, purposes of processing are not defined,
               | there's definitely processing going on that's not covered
               | by the contract, etc. Google's linking to personal data
               | in a way that cannot be disabled by administrators means
               | they are a Joint Controller instead of a Processor, and
               | it's _not possible_ for them to comply with various
               | obligations because they 're too vague about the purposes
               | of processing.
               | 
               | https://www.rijksoverheid.nl/binaries/rijksoverheid/docum
               | ent...
               | 
               | Again, doesn't result in a fine, because they're not be
               | investigated for violations. Someone is just asking "can
               | we use a Google product?" But the results of that
               | research indicate some deep structural problems.
               | 
               | Also that fine that France issued, where they somehow
               | avoided invoking GDPR directly? Still the third-largest
               | GPDR fine on record. So your expectations for fine
               | amounts are a bit off.
               | 
               | https://www.enforcementtracker.com
        
         | sorokod wrote:
         | What would be the business case for this elaborate system?
        
           | thrashh wrote:
           | Having it transactionally linked would be more elaborate imo.
           | Here they're just detecting an order and storing it.
           | 
           | They might be using this order to show what you've ordered
           | recently on results or use it as suggestions on Google
           | Shopping.
        
             | whimsicalism wrote:
             | > use it as suggestions on Google Shopping.
             | 
             | "Consumer Gmail content will not be used or scanned for any
             | ads personalization after this change"
             | 
             | No longer in effect?
             | 
             | https://qz.com/1014816/google-will-no-longer-mine-your-
             | email...
        
               | asdfasgasdgasdg wrote:
               | I don't see any evidence that the purchase history
               | discussed in the article is used for ads personalization.
        
         | eevilspock wrote:
         | Is this a guess, wishful/hopeful thinking, or do you have
         | receipts?
        
           | asdfasgasdgasdg wrote:
           | Another comment helpfully quoted Google's data retention
           | policy.
           | 
           | https://news.ycombinator.com/item?id=28631833
        
         | gumby wrote:
         | Well, read their data retention policy closely. They may
         | discard the raw data after some time but the learning model
         | they trained with it (a model all about _you_ ) they keep and
         | continue to use.
        
       | afandian wrote:
       | Not if you leave Google. You can do it.
        
       | jsnell wrote:
       | Isn't this controlled by the "Gmail smart features" setting,
       | which they explicitly had a modal dialog for last year, to make
       | everyone explicitly decide to enable or disable?
       | 
       | https://blog.google/products/gmail/new-settings-smart-featur...
       | 
       | Seems a bit odd for the poster to enable it, and then complain.
       | The text seems fairly clear.
       | 
       | Oh, wait... The screenshot shows the Takeout as being from 2019.
       | Why post about it now?
        
         | throwdecro wrote:
         | > Isn't this controlled by the "Gmail smart features"
         | setting...
         | 
         | I just went through the Google's "Privacy Checkup" and it
         | wasn't clear to me where this setting is.
         | 
         | Also is the Takeout from 2019, or are there purchases from 2019
         | in a current Takeout? What specifically are you looking at in
         | the screenshot?
        
           | jsnell wrote:
           | The name of the directory, shown in the top right, is google-
           | takeout-20190313*. That's the time when the Takeout was
           | exported.
        
         | morsch wrote:
         | I assume they did that because they had to (GDPR, the blog post
         | is tagged as Google in Europe, even if they did it worldwide).
         | I think I opted in.
         | 
         | In typical Google fashion, you had either the choice to enable
         | everything or nothing. I want the tabbed inbox, I don't want
         | smart compose, or assistant integration or... anything else
         | from that post, really.
         | 
         | They also lock all kinds of basic features of Google Maps (like
         | manually set and store my home address) behind the permission
         | to record, store and processes indefinitely my location
         | history.
        
       | heywherelogingo wrote:
       | I love how people are surprised/shocked by this. It's perfectly
       | in line with Google's character, yet every time another example
       | of that character is highlighted people are still surprised.
       | Perpetual surprise. Oh, this fire burnt my finger... oh, that
       | fire burnt my finger... oh, yet another fire that burnt my
       | finger... At what point do realise you're not going to find a
       | cold fire?
        
       | osigurdson wrote:
       | Google should offer a paid gmail service with a detailed privacy
       | contract. Presumably they are not spying on businesses that pay
       | for G Suite. Perhaps this already exists.
        
         | jeffbee wrote:
         | Google has been offering that for years. It attracts the
         | opposite complaint: a lot of the features you get with a
         | gmail.com account don't work with the fancier accounts.
        
         | paxys wrote:
         | You are describing Google Workspace
        
           | osigurdson wrote:
           | Isn't that just the new name for G Suite? What I am
           | describing is a very simple workflow like the following:
           | 
           | 1. Log in to gmail 2. Navigate to account settings 3. Select
           | an "enhanced privacy" option 4. Enter a credit card number
           | 
           | The user now owns all of their own content - no sharing
           | without the user's permission.
        
       | leephillips wrote:
       | Google reads your Gmail. They admit it. They've never hidden it,
       | as far as I know. If you choose to use Gmail, you've chosen to
       | let Google's computers read, analyse, and store information about
       | the contents of your email.
        
         | passivate wrote:
         | >If you choose to use Gmail,
         | 
         | Google also does that if I don't use Gmail but send email to
         | someone with a Gmail account, or send email to an address that
         | forwards to a gmail account, etc.
        
           | leephillips wrote:
           | Good point. I guess all we can do is try to educate people.
        
         | jvolkman wrote:
         | All email providers that want customers analyze and store
         | information about the content of emails so they can provide
         | features such as spam filtering and search.
        
           | leephillips wrote:
           | Another reason for me to be glad that I don't use an email
           | provider. But is this true? Does Protonmail do this?
        
       | Chloepeterson wrote:
       | I was facing eviction and had a very bad credit then and couldn't
       | get a Loan , Repairing my credit was another big problem for me
       | until Webowlhack5 at gmail dot com helped me out by getting rid
       | of the bad reviews that was a barrier to me getting a Loan and
       | fixed my credit as well .. I owe him a Lot and this is the very
       | least i could do , writing a review about him to help people out
       | there that has been Looking forward to get their credit fixed and
       | work with a reliable credit repair specialist .. you can text him
       | +1 201 549 3937
        
       | sneak wrote:
       | Of course they do. Gmail's logs of essentially your entire
       | economic activity (travel, flights, driving directions, online
       | orders, food delivery, etc), tied to your identity, is the most
       | valuable thing Google has as an advertiser. (They even buy
       | purchase logs from retailers, tied to phone numbers; recall that
       | you can't get a Google Account without a phone number.) This is
       | why Amazon started somewhat redacting the transactional emails
       | they send out when you buy stuff.
       | 
       | Only a fool would use Gmail.
        
       | shapefrog wrote:
       | Google knows fuck all compared to what Amex has on me.
        
         | kreeben wrote:
         | Excellent rebuttal. I mean, who gives a fuck what Google does,
         | when we 'av Amex's despicable conducture to worry 'bout, ey
         | mate?
        
       | kyrra wrote:
       | Googler, opinions are my own.
       | 
       | Google has been doing this for a while, as can be seen when the
       | reporters wrote about it 2 years ago:
       | https://www.theverge.com/2019/5/17/18629789/google-purchase-....
       | HN discussed it at the time:
       | https://news.ycombinator.com/item?id=19942219
       | 
       | You can see the information it has already collected if you use
       | Google, by visiting: https://myaccount.google.com/purchases
       | 
       | Though oddly my list is empty. I wonder if I disabled this
       | feature at some point?
       | 
       | The help docs:
       | https://support.google.com/accounts?p=orders&hl=en, explain how
       | you can delete this data if you want to.
        
         | Eighth wrote:
         | I think it's more talking about gmail purchase records, which
         | can be viewed here:
         | https://mail.google.com/mail/u/0/#search/category%3Apurchase...
        
           | floatingatoll wrote:
           | Thanks for the link. Unfortunately, there is no UI for
           | removing this category when it's incorrect or when I wish to
           | opt out.
           | 
           | Ironically, since the only purchases my Gmail contains
           | receipts for are for someone who isn't me but apparently
           | decided to use my email address, whatever database these are
           | feeding that Google thinks is "about me" is steadily being
           | corrupted to death by a complete stranger.
           | 
           | Oh well :)
        
             | kevin_thibedeau wrote:
             | > Oh well :)
             | 
             | Not going to be so great when they engage in criminal
             | activity that points back to you. I do a password reset on
             | their account whenever I find someone using my email. Then
             | you can change the email to a throwaway or delete the
             | account. It's unsafe to let it be.
        
               | floatingatoll wrote:
               | There is a long paper trail full of evidence of my
               | attempting to contact people to get them to stop sending
               | me someone else's email. If some idiotic prosecutor can't
               | tell the difference between some jerk in Missouri and me,
               | they deserve the judge's derision when the confusion is
               | uncovered.
               | 
               | Gmail does not allow changing email addresses, and if I
               | delete the account, I lose access to a recovery email
               | that I'm executing a multi-year migration away from.
               | That's simply not an acceptable step to take to mitigate
               | the unlikely risk you describe.
               | 
               | There's also some jerk at AOL who forwarded their email
               | to me mistakenly over a decade ago, and I've tried to
               | contact AOL, which of course they won't consider since
               | I'm not the person who set the broken forward.
               | 
               | While I appreciate your concern, I've already taken it
               | into consideration as best as permitted by the tools
               | available. If you are aware of a way to change a gmail
               | address without creating a new Google Account, then of
               | course I would love to hear about it.
        
               | OldHand2018 wrote:
               | It's a lost cause. I'm over a decade into the transition
               | you are undertaking and I've basically just accepted that
               | it will always be an account I can't get rid of - so I
               | use it as a "you need my email address but I don't trust
               | you" account. Nobody ever has any concern if you give
               | them a gmail account.
               | 
               | Over 50% of the email this account receives is for other
               | people and frequently the "To:" field isn't even an exact
               | match for my address!
               | 
               | If you do start getting stuff that looks like it might
               | cause you problems: be proactive. Do not wait around to
               | embarrass some prosecutor. By that time, you've already
               | spent thousands of dollars and had your reputation
               | dragged through the mud. I once started getting legal
               | threats meant for someone else. I had a lawyer call up
               | that lawyer and it was cleared up in less than 10
               | minutes. Another time I started getting emails from/to a
               | person with the same name as me at the State Department
               | that definitely should not have been sent through a non-
               | government server. I talked to someone I knew at the US
               | Attorneys Office about it and those emails stopped
               | immediately (doubt that guy still works there, LOL).
        
               | floatingatoll wrote:
               | Yes, none of it was ever a lawyer.
        
           | potatoman22 wrote:
           | It's pretty deceptive that they don't disclose these are
           | categorized and stored for advertising purposes. That's
           | unethical IMO.
        
             | eth0up wrote:
             | On the About Gmail page, in large bold text is stated:
             | 
             | "We never use your Gmail content for _any_ ads purposes "
             | emphasis mine.
             | 
             | That might qualify as deceptive.
        
               | jsnell wrote:
               | Why do you think that this is being used for advertising
               | purposes? Because HN user potatoman22 asserted that with
               | no evidence?
        
               | eth0up wrote:
               | Yes, because whimsical potato, I am true, fearless
               | believer and desciple, hater of evidence, prophet of
               | assumption, protector of anonymous tubers.
               | 
               | Not because google is in the business of data and
               | advertising or has the ability to cleverly manipulate
               | language to their advantage or would ever consider being
               | evil. I'm quite confident google wouldn't use such data
               | in ways that could be connected to advertising. All your
               | google data are belong to privacy.
        
               | nindalf wrote:
               | > Be kind. Don't be snarky. Have curious conversation;
               | don't cross-examine. Please don't fulminate. Please don't
               | sneer, including at the rest of the community.
               | 
               | https://news.ycombinator.com/newsguidelines.html
        
               | eth0up wrote:
               | Bear in mind that while I can't refute you, the parent
               | question was pretty snarky in its implication.
        
               | potatoman22 wrote:
               | HAIL THEE, MAN OF POTATO
        
               | potatoman22 wrote:
               | I don't have any evidence, I just assumed it was being
               | used for that from other discussion on this post.
        
               | jsnell wrote:
               | Right, and in the absence of evidence making assumptions
               | is a very natural human thing to do. But eth0up went
               | through the trouble of finding pretty compelling evidence
               | that the data was not being used for advertising
               | purposes, quoted it, and still chose to believe the
               | opposite.
        
               | sorokod wrote:
               | Compare and contrast with "We will never use...'
        
           | comeonseriously wrote:
           | Interesting.
           | 
           | So, my gmail is fname.i.lname@gmail.com. I see SOMEONE else's
           | purchase in my history. That persons name is shown as fname
           | lname@gmail.com. Same as mine except .i. is _three spaces_.
           | 
           | WTF? Does Google have a bug here? Is there an actual real
           | life human I could send this to?
           | 
           | Edit: the only purchase I see of mine are for Apps I bought
           | from the play store. These don't show up in the link that the
           | Googler posted above.
        
             | eldaisfish wrote:
             | i think this is a case of gmail ignoring periods in your
             | email address and applying the same rule elsewhere.
             | 
             | As an example name.lastname, na.melastname and
             | namelast.name are all the same email address.
        
               | comeonseriously wrote:
               | Would fname.i.lname be the same as fnamelname?
        
               | hrpnk wrote:
               | fname.i.lname@ == fnameilname@
        
             | Spooky23 wrote:
             | It's not a security issue. It's a user confusion and poor
             | validation issue.
             | 
             | I was an early GMail user and have a common-ish name. I
             | probably get 30-50 emails a month from confused people
             | ranging from contracts to receipts to racy photos.
        
             | ahzhou wrote:
             | Sounds like a security flaw. I'd submit it to a big bounty
             | program.
        
               | usmannk wrote:
               | The other person probably just entered OP's email
               | address. I don't really get what OP is saying but make
               | sure to note that periods are normalized out.
        
               | pempem wrote:
               | they are saying us.middlename.mannk@gmail is seeing
               | receipts for us.mannk@gmail.com
               | 
               | The dots don't matter.
        
         | wil421 wrote:
         | It's empty for me as well. I guess I opted out of a lot of
         | things.
        
         | comeonseriously wrote:
         | Mine is empty as well, so I must have found the toggle
         | someplace. Also, I fwd then delete all my gmail to my "real"
         | email account but presumably Google could have already "read"
         | my mail.
        
           | atotic wrote:
           | Mine is empty as well. I think this article is misleading.
           | The takout list does not come from gmail, but are "purchases
           | made directly within Google Search, Maps, or Assistant".
           | 
           | I do wish gmail would keep track of all my purchases. Keeping
           | a folder named "shopping" is ok, but it could be so much
           | more.
           | 
           | Next to each purchase I'd love to see: - link to a manual,
           | youtube videos about this product. - remainders when stock is
           | low (for things I might reorder).
        
         | r_klancer wrote:
         | I'm also a Googler these days (via Fitbit). The assumption
         | being made in this entire discussion is that the purchases are
         | mined from Gmail, but that doesn't appear to be correct.
         | 
         | From the screenshot, the items are part of the "Purchases and
         | Reservations" activity category that the parent points to.
         | According to to the help documentation of the category, it
         | specifically refers to purchases made _directly_ within Google
         | Search, Maps, or Assistant. I personally have precious few (4)
         | items in this category, particularly when compared to the large
         | number of purchase confirmation emails sitting in my Gmail
         | account. And there is a UI for deleting the purchase records
         | from my history.
         | 
         | Meta-comment, I find discussions of this type tend to elide the
         | distinction between _data used for personalization_ with _data
         | used for advertising_. Say what you will about the very fact
         | that the same organization has both, but I do think the
         | distinction is both important, and communicated well neither by
         | Google nor by anyone else writing on the topic.
        
           | kreeben wrote:
           | >>the distinction between data used for personalization with
           | data used for advertising
           | 
           | Personalization of what, exactly, if not ads? What's the
           | proper distinction, in your view?
        
             | antattack wrote:
             | Although not what OP intended to say, personalization will
             | eventually mean targeted pricing.
        
               | ssss11 wrote:
               | Exactly. The more data, the more control over
               | interactions the other party has to extract maximum
               | value. I'm always surprised when people don't understand
               | this. They get it if you talk about the real world, but
               | don't if suddenly the information is exchanged over
               | computers.
        
             | nindalf wrote:
             | For example, data on which videos on YouTube I watch are
             | used to personalise my recommendations. My feed becomes
             | subjectively more interesting to me. The ads aren't
             | personalised because I don't see any ads. So my data is
             | being used, just for my benefit. Does that make sense?
        
               | petre wrote:
               | I see ads on my Apple TV but they're not personalized,
               | just random food delivery, lots if ads for chips, shampoo
               | and meds, or the usual junk that you see on cable TV. I
               | fail to see how this brings me any benefit.
        
               | kreeben wrote:
               | >> The ads aren't personalised because I don't see any
               | ads.
               | 
               | If you're watching YT and think you are not seeing ads,
               | then you're being foiled.
               | 
               | >> So my data is being used, just for my benefit.
               | 
               | Apart from the word "just", I agree.
        
               | judge2020 wrote:
               | > If you're watching YT and think you are not seeing ads,
               | then you're being foiled.
               | 
               | Actually running an ad blocker/paying for Premium means
               | you aren't seeing ads, pushed by Google. Any creator
               | might be showing you sponsorships/product placements of
               | course, and Google has no say in that.
        
               | kreeben wrote:
               | When I say "you're being foiled" I'm not talking about
               | product placements. I'm talking about how Google designs
               | its sorting algorithm for me, on my personalized YT front
               | page and how that assortment challenges me to become
               | involved, enticed even, to view/buy certain things.
        
               | shapefrog wrote:
               | So you think google is guiding you, based on your profile
               | based on all the data they have collected on you, to (for
               | example) specific tech product reviews in order to entice
               | you to consume goods at retailer
               | walmart/dell/apple/samsung etc?
        
               | kreeben wrote:
               | >> So you think google is
               | 
               | Yes
               | 
               | >> guiding you
               | 
               | Yes
               | 
               | >> based on your profile
               | 
               | Yes
               | 
               | >> based on all the data they have collected on you
               | 
               | Yes
               | 
               | >> in order to entice you to consume goods
               | 
               | Yes
        
               | shapefrog wrote:
               | So is that a _No_ to all the relevant bits then?
        
               | kreeben wrote:
               | What relevant bits of of Google's conduct did I fail to
               | address?
        
               | ssss11 wrote:
               | I wonder how many people (excluding those benefitting
               | from the adtech industry) hold the view that they enjoy
               | seeing personalised ads.
               | 
               | My guess is very very few.
        
             | r_klancer wrote:
             | If I send an email to someone appearing to expect a reply,
             | and I don't get a reply within X days (I think X=5), Gmail
             | surfaces the email with a chip saying "Sent 5 days ago.
             | Follow up?"
             | 
             | If I receive a travel reservation confirmation email, I
             | receive a calendar reminder on my phone a few days before
             | the trip.
             | 
             | This is personalization. But years ago Google made a
             | commitment not to use Gmail data to customize ads (after
             | initially doing so). So there's a real difference between
             | personalization data and ads data.
             | 
             | Closer to home for me, we are legally barred from using
             | Fitbit data for ads or allowing any system (or person!) in
             | the Ads organization to access it in any way. But nobody
             | said we can't personalize your Fitbit experience based on
             | data derived from, say, your Fitbit exercise history.
        
               | kreeben wrote:
               | >> This is personalization. But years ago Google made a
               | commitment not to use Gmail data to customize ads (after
               | initially doing so).
               | 
               | Oh! Well, I actually did not know this. You are saying
               | they realized they shouldn't use my Gmail to customize
               | what ads they show me; how can I verify you are right to
               | say so?
               | 
               | >> So there's a real difference between personalization
               | data and ads data.
               | 
               | I still don't see the distinction.
        
               | judge2020 wrote:
               | If Google personalizes your data, but doesn't pipe it
               | into ads.google.com, then it's not ads data.
               | 
               | > how can I verify you are right to say so?
               | 
               | I mean, you could say "how can I verify Google isn't
               | using my Google password to decrypt my Chrome data and
               | pipe it into Google Ads", but you'd have no way of
               | verifying that, besides taking their word for it.
               | https://variety.com/2017/digital/news/google-gmail-ads-
               | email...
        
               | ssss11 wrote:
               | That's the crux with tech these days. Many companies took
               | advantage of people's data when they shouldn't have. If
               | they want to walk that back and behave in a good way, how
               | can anyone prove it.. taking their word for it isn't good
               | enough.
        
               | mattzito wrote:
               | Googler here, who worked on Workspace (which gmail is a
               | part of). Anyone who works in workspace could confirm
               | that, it's something that is taken very seriously. On the
               | personalization side - smart compose in gmail, where
               | there's typing recommendations, that's personalization,
               | where a machine learning model looks at your email and
               | generated a specific model for you that suggests text.
               | The data never leaves gmail, and it's not used for any
               | other purpose, and no one has access to it. That's
               | different than, "let's use your email to generally learn
               | about you and recommend ads or content to you".
               | 
               | But, it's something we've also said legally:
               | 
               | https://support.google.com/googlecloud/answer/6056650#zip
               | py=...
               | 
               | Is Google using my data? What for?
               | 
               | Google processes your data to fulfill our contractual
               | obligation to deliver our services. Google's customers
               | own their data, not Google. The data that companies,
               | schools, and students put into our systems is theirs.
               | Google does not sell your data to third parties. Google
               | offers our customers a detailed Data Processing Amendment
               | that describes our commitment to protecting your data.EY,
               | an independent auditor, has verified that our privacy
               | practices and contractual commitments for Google
               | Workspace and Google Workspace for Education comply with
               | ISO/IEC 27018:2014. For example:
               | 
               | We do not use your data for advertising
               | 
               | The data that you entrust with us remains yours
               | 
               | We provide you with tools to delete and export your data
               | 
               | We are transparent about where your data is stored
               | 
               | You can get even more detailed in the DPA:
               | 
               | Customer instructs Google to process Customer Personal
               | Data only in accordance with applicable law: (a) to
               | provide the Services and TSS; (b) as further specified
               | via Customer's and End Users' use of the Services
               | (including the Admin Console and other functionality of
               | the Services) and TSS; (c) as documented in the form of
               | the applicable Agreement, including this Data Processing
               | Amendment; and (d) as further documented in any other
               | written instructions given by Customer and acknowledged
               | by Google as constituting instructions for purposes of
               | this Data Processing Amendment.
        
               | waynesonfire wrote:
               | > Google processes your data to fulfill our contractual
               | obligation to deliver our services.
               | 
               | very well articulated, curious if you need a kool-aid
               | refill?
        
               | mattzito wrote:
               | It's a cut and paste from the linked support article,
               | hardly my preferred mode of communication. Elsewhere in
               | the thread I cut and paste from other content that's a
               | little bit more plainspoken.
        
               | sneak wrote:
               | > _The data never leaves gmail, and it 's not used for
               | any other purpose, and no one has access to it._
               | 
               | The FBI, NSA, CIA, and DoD have access to it, without a
               | warrant (thanks to FISA 702), along with the entirety of
               | the email corpus that produced it.
        
               | mattzito wrote:
               | My comment was directly in reference to this thread's
               | topic, which is the use of gmail data for ads vs. the use
               | of gmail data for the personalization of gmail. Your
               | comment isn't germane to that topic.
        
               | sneak wrote:
               | True, but the "no one has access to it" part is an
               | unequivocal statement that happens to be false. We should
               | keep in mind at all times who has access to all of
               | Google's data whenever they wish.
               | 
               | You can't do threat modeling if you don't accurately
               | model the various threats. Everyone at Google could be
               | completely trustworthy but there's still huge insider
               | risk thanks to US spying.
        
               | mattzito wrote:
               | Again, my comment about "no one" was in the context of
               | ads personalization, as in "no other part of google that
               | might want to consume the model for broader use".
               | 
               | If we are going to do "threat modeling", we should also
               | talk about the risk of nation state actors penetrating
               | Google, or compromising your browser and getting access
               | to your gmail that way. Or an accidental bug that changes
               | everyone's password to be 12345. Yes, or the federal
               | government could subpoena it.
               | 
               | Lots of things could be true and possible, but none of
               | them are relevant in a discussion that's about the
               | _internally permitted use of data within google_.
        
               | wizzwizz4 wrote:
               | They _are_ relevant in a discussion that 's about the
               | _data flow from when Google gets data_. As a Googler, the
               | distinction between the two might feel very different,
               | but as a user, I don 't care whose _fault_ it is, or what
               | 's technically going on in the legal description of
               | Google's corporate structure; I didn't even notice the
               | distinction between the two conversations (and assumed
               | you were having the one I mentioned) until you pointed it
               | out.
        
               | kreeben wrote:
               | Hi Googler and thank you, sincerely, for engaging in this
               | discussion.
               | 
               | First line in your legal statement:
               | 
               | >> We do everything in our power to protect businesses,
               | schools, and government organizations from attempts to
               | compromise their data.
               | 
               | Where is the "me" in this equation?
        
               | mattzito wrote:
               | I just grabbed that from the support article because it
               | was first in my search history - that's the support
               | article related to @domain.com workspace users, so it's
               | framed in that context. For the purely consumer use case
               | (it's the same):
               | 
               | https://policies.google.com/privacy#infocollect
               | 
               | "We don't show you personalized ads based on your content
               | from Drive, Gmail, or Photos."
               | 
               | and
               | 
               | https://support.google.com/mail/answer/6603
               | 
               | > When you open Gmail, you'll see ads that were selected
               | to show you the most useful and relevant ads. The process
               | of selecting and showing personalized ads in Gmail is
               | fully automated. These ads are shown to you based on your
               | online activity while you're signed into Google. We will
               | not scan or read your Gmail messages to show you ads.
        
               | jacquesm wrote:
               | This is how it _should_ work. But there is no way to
               | verify if that is also how it _actually_ works. So it
               | amounts to a pinky promise and from any large company
               | that to me is not enough, so while I appreciate your
               | candor and your belief in that your employer is abiding
               | by this I hope you will forgive me from having a lot of
               | lingering skepticism.
        
               | prlambert wrote:
               | Yes, since 2017 no Gmail data is used for any Ad
               | targeting, across any part of Google. Here's a NYT
               | article:
               | https://www.nytimes.com/2017/06/23/technology/gmail-
               | ads.html
               | 
               | Unfortunately this goes against people's default (and
               | incorrect) mental model of how Google operates, so it's
               | been a very hard message to land.
               | 
               | Disclosure: Current Googler and I was a PM on Gmail at
               | the time.
        
               | jacquesm wrote:
               | Trust once broken is next to impossible to restore.
               | Besides that there is no way to verify this for
               | outsiders, so you may as well assume that it is done
               | because there is money in it. Google lost the moral high
               | ground in these discussions long ago.
        
               | pelorat wrote:
               | That's good because my mailbox is filled with mail from
               | other people. I signed up to gmail on day one using the
               | x.lastname(at)gmail.com address format. Before dot meant
               | "alias".
               | 
               | However I now get email from various people around the
               | world with xlastname(at)gmail.com addresses. Apparently
               | your email is not unique in the world, but only in your
               | region, kind of (?!).
               | 
               | I get important emails (hotel bookings, insurance mails,
               | trip reservations, orders, lawyer documents) from people
               | which use xlastname(at)gmail.com in the USA, Canada,
               | Australia, and Europe. All with similar names to me,
               | obviously the surname is the same, but first name is
               | different, just the same initial.
               | 
               | I've confirmed (by contacting some of them) that they are
               | not missing out on any important documents. For some
               | reason Google's system is duplicating emails meant for
               | other people into my mailbox.
               | 
               | Only mails using x.lastname reaches MY inbox. If I tell
               | someone I know to send a mail to xlastname I wont receive
               | it, making the statement here...
               | 
               | https://support.google.com/mail/answer/10313
               | 
               | ...false (for me).
               | 
               | I guess I'm God over all the non dotted versions of my
               | email address. Thanks Google!
               | 
               | (However sometimes I wonder if other people see my emails
               | as well)
        
               | ssss11 wrote:
               | Maybe it goes against their mental model because Gmail
               | did it for over 10 years and already broke the trust
               | regular people placed in them.
        
               | JohnFen wrote:
               | The message doesn't really land with me because it's so
               | specific. Not using collected data for "ad targeting"
               | leaves a LOT of room for uses of the data that I object
               | to, including marketing purposes that don't happen to be
               | ad targeting.
        
               | petre wrote:
               | I was spooked enough yesterday by newsweek offering to
               | take my money and showing my gmail user details! Why do
               | third party sites have access to my full name? I'm
               | running an adblocker, a DNS block list, disabled third
               | party cookies etc. Anyway I think my gmail account's days
               | are numbered. Maybe I am willing to trust Google or at
               | least compromise but not newsweek.
        
               | smolder wrote:
               | Stop using chrome if you don't like that feature (where
               | the browser offers to sign up with your credentials).
        
               | jsnell wrote:
               | Is it a Chrome feature? I'd always assumed it was just an
               | iframe, and would work the same on any browser.
        
               | mjg59 wrote:
               | My recollection is that they don't - the content that
               | includes your gmail data is served to you by Google, not
               | by Newsweek.
        
               | [deleted]
        
         | jldugger wrote:
         | > You can see the information it has already collected if you
         | use Google, by visiting: https://myaccount.google.com/purchases
         | 
         | The weird thing is that page doesn't even list the purchases
         | I've made from google itself. Does it even work?
        
           | jeffbee wrote:
           | Did you mean purchases from Google Voice, Google Fi, Google
           | One, YouTube, Google Cloud, or Nest? Or purchases with Google
           | Pay, Android Pay, or perhaps "send money with Gmail"?
           | 
           | Recently discovered these all seem to be unlinked, after I
           | has to change my payment instrument in a dozen different
           | places.
        
             | luckydata wrote:
             | yeah Google has a pretty serious case of shipping the
             | orgchart.
        
               | CobrastanJorji wrote:
               | Are you accusing Google, the company that released a
               | Spotify competitor named "Google Play Music All-Access,"
               | of shipping its org chart?
        
             | cryptoz wrote:
             | Related, Google Pay and GPay are totally different apps by
             | Google on my phone. So confusing.
        
         | Dma54rhs wrote:
         | But Google follows and track you without actually using their
         | products as well, and they do it at massive scale. When the
         | pervert is taking pictures of your daughter at the beach
         | promising to fade out the face you don't take go to other beach
         | as an answer. Your company tracks everyone everywhere, not only
         | on their properties.
         | 
         | Zero respect for Google or Googlers just like I have 0 for
         | perverts.
        
         | 28619242 wrote:
         | So how long does a company have to do something unethical and
         | get away with it so that we're not allowed to complain? Your
         | response is disingenuous as fuck.
         | 
         | This was wrong on day 1, and it's wrong today. You know goddamn
         | well that users don't know the implication of Google tracking
         | their purchases.
        
           | runjake wrote:
           | From Google's viewpoint, it's in the EULA and you voluntarily
           | agreed to it.
           | 
           | This is how they keep Gmail free.
           | 
           | Presumably, you've known that Google uses all the data it
           | keeps about you for marketing purposes? Heck, even my
           | grandmother knows this.
           | 
           | If you want to (supposedly) bypass this surveillance, look at
           | purchasing a local GSuite for your use. Or look for something
           | non-Google entirely.
        
           | gwright wrote:
           | I read that as just more information not any sort of
           | justification. I reacted more negatively to your response
           | than to the parent.
        
           | throwawayswede wrote:
           | Not defending Google or dude above, but at this point I
           | really can't blame neither Google nor people working there.
           | Almost everyone in a position to affect change is well aware
           | of this and everything morally reprehensible either Google,
           | Facebook, Apple, Reddit, TikTok, Twitter, Snap, Medium (add
           | like 20 more) does.
           | 
           | Complaining about companies will change nothing as long as
           | there are people using them. Whenever the privacy topic comes
           | up a few people come back with I have nothing to hide, or
           | it's too difficult to figure out which is good, or my life is
           | busy and I can't focus on that, or it's all fucked might as
           | well just install cameras in my shower. All this means is
           | that: a lot of people don't care or are too nihilistic to
           | want to change, and neither of these groups deserves
           | sympathy.
           | 
           | If you still use Gmail, you don't get to complain that they
           | scan your email, or use it to sell you stuff, etc... If you
           | use Alexa you don't get to complaint that they might be using
           | other trigger words to register interest, or that your parrot
           | ordered something by mistake. These companies have been
           | making their position on all of this extremely well
           | understood over the last freaking decade.
           | 
           | If you're in a position to let someone who's genuinely not
           | aware of this and still uses Google, you can maybe consider
           | telling them, if they change then that's a net positive on
           | the side of humanity, if they don't then it's on them.
        
             | 28619242 wrote:
             | >These companies have been making their position on all of
             | this extremely well understood over the last freaking
             | decade
             | 
             | I don't think that's fair. These systems are extremely
             | complex. I work in the user privacy space for a company
             | you've heard of, and I can't say that people don't care. I
             | think they don't understand. They don't understand that
             | these companies have PhD educated ML data scientist getting
             | paid outrageous salaries mine your behavior and influence
             | it. I will never, ever blame the user for being exploited.
             | I will always blame the people who continue to work on
             | these systems, because these systems are evil.
        
               | throwawayswede wrote:
               | > They don't understand that these companies have PhD
               | educated ML data scientist getting paid outrageous
               | salaries mine your behavior and influence it
               | 
               | What I think is a fallacy is that _any_ of us even
               | understands exactly what that means. The data science
               | crap is (from what I hear from people in the industry) is
               | mostly hype.
               | 
               | > I will never, ever blame the user for being exploited.
               | 
               | It's not exactly exploitation if the user is aware of
               | what's happening and change causes them only
               | inconvenience. People don't even turn off GPS on their
               | phone even though they only actively use positioning like
               | once a week just to avoid the inconvenience of having to
               | go to privacy settings and turn it on/off, basically
               | they'd rather be tracked the whole time just to save 3
               | seconds. If you do this you're not being exploited,
               | you're willingly accepting this transaction. It's their
               | loss.
               | 
               | The thing that every single person can see is that these
               | companies don't have the customer's interest primarily in
               | mind. Google is not giving free stuff because they're
               | generous (and they shouldn't be, people should understand
               | that companies exist to make money by "supposedly"
               | providing value). Their standard position is
               | hypocritical. Amazon argues for higher min wage not
               | because they care about welfare, but because they want to
               | prevent competition from even a 1% chance of gaining a
               | tiny share in some market, as long as min wage can only
               | be paid by Amazon and not some random small business,
               | they're winning.
               | 
               | Our problem is not that companies are doing any of this.
               | It's that when EA did that whole gambling/surprise-box
               | crap, people complained and complained for months, but a
               | lot of those same people STILL played the same stuff and
               | bought stuff from the company. This leads to the
               | conclusion that people don't want anything to be
               | different, but they like to complain and have moral high
               | standing.
        
               | a5aAqU wrote:
               | > The thing that every single person can see is that
               | these companies don't have the customer's interest
               | primarily in mind.
               | 
               | I've tried to talk about privacy with many people, but
               | very few people think about things like that. They don't
               | even know what things like "server" mean. Even if they
               | have a vague awareness that companies are conspiring
               | against them, they give up because they have been told
               | that "'They' already have all my data so there is nothing
               | I can do."
        
               | throwawayswede wrote:
               | I understand the difficulty in explaining the technical
               | stuff. Partly i think it's also on people to learn a
               | little. Not in a few months and not to become tech savvy,
               | but ust the basics about what the heck internet is and
               | what's the difference between that and the web for
               | example. Technically this is a 50 year old invention, if
               | you absolutely understand nothing about the internet
               | you're almost actively trying not to learn or read, with
               | that being said I think we should have more basic
               | technical education specifically designed for non-tech
               | people.
               | 
               | > Even if they have a vague awareness that companies are
               | conspiring against them, they give up because they have
               | been told that "'They' already have all my data so there
               | is nothing I can do."
               | 
               | Yeah like I said, it's a nihilistic attitude. For example
               | saying that more countries should have nuclear weapons
               | just because around 9 have it already is cannot be an
               | argument. 10 countries having them is more dangerous than
               | 9.
               | 
               | And by the same rational, if Google already owns you, it
               | doesn't mean that you it's ok to sign your soul away to
               | TikTok now!
        
             | ehnto wrote:
             | That is not at all a fair take. These companies go out of
             | their way to make their onboarding funnels as seamless as
             | possible, and then jam all the negative side-effects of
             | signing up into an impenetrable wall of text. Not everyone
             | has been in tech for a decade, new users fresh to the
             | internet and life in general sign up every day and these
             | companies rely on their naivety and exploit that.
             | 
             | The consequences are clear to US but we know what to care
             | about, there are teenagers on Facebook, Instagram, anbd
             | Google services. Do you really think they understood the
             | implications of lifelong digital surveillance? Not to
             | mention the thousands of smaller tracking and advertising
             | companies that bottom-feed in the background without so
             | much as a peep. Your behavior lives in the databases of
             | companies you've never heard of before, and they sell it
             | for pennies such is their value of your privacy.
             | 
             | You probably consented to Facebook having access to your
             | photographs in order to do the business you expected them
             | to do with it, such as show it to others in your friends
             | group. Did you anticipate them using your face in
             | advertisements? Did you expect them to run ML algorithms on
             | them in order to suck out advertising interests, did you
             | anticipate the use of your data to form cohorts that allow
             | you to be advertised at by companies you've never heard of?
             | 
             | Depending on when you signed up, you couldn't have, because
             | half of these things didn't even exist when many of us gave
             | them consent. Now think of the billions of users these
             | companies have that don't even know what the word cohort
             | means, and your position is essentially that well they
             | don't know they should be mad, so it's fine to exploit
             | them.
        
               | throwawayswede wrote:
               | I didn't say people should be blamed for signing up, but
               | for continuing to use these companies and services after
               | seeing many people burn or because they prefer the
               | convenience. If you:
               | 
               | - want the convenience - are not willing to pay for it -
               | and have gone out of your way to avoid doing your
               | research on how this thing works
               | 
               | == it's on you
               | 
               | but i'm not saying this to blame people really, i want
               | people who are in this position to take responsibility
               | for themselves and look up wtf is (for example) google
               | doing and how is it free, then choose if they're ok with
               | that (and stop complaining) or are not (and quit it).
               | Enough people leaving Gmail will absolutely make a dent
               | in how Google thinks. I'm optimistic about this. More
               | people are waking up to the technological-slavery we're
               | living in.
        
               | Dylan16807 wrote:
               | > how is it free
               | 
               | Because it's subsidized by their massive advertising
               | business? They don't need to be this invasive to keep
               | that up.
               | 
               | And they track paying customers too.
        
         | barbazoo wrote:
         | > Googler, opinions are my own.
         | 
         | Honest question here, why do people put this in their response?
         | I don't think there is any chance that one might thing "kyrra"
         | is speaking on behalf of Google.
        
           | thethethethe wrote:
           | Google requires this disclaimer when you talk about the
           | company publicly, probably for legal reasons
           | 
           | Source: I work at Google
           | 
           | Disclaimer: Googler, opinions are my own.
        
             | shapefrog wrote:
             | Perfectly sensible policy and I for one appreciate insiders
             | clarifying misinformation especially on such issues, while
             | still notifiying their potential conflicts.
             | 
             | Disclaimer: I am not a googler, opinions are what google
             | tells me to think.
        
             | deckard1 wrote:
             | wonder how well this really works.
             | 
             | Some comments I see (not speaking of this thread per se,
             | but in general on HN) are _really_ close to conveying
             | internal company information. Which is beyond mere opinion
             | and only available to someone inside the company. Some
             | people clearly use the disclaimer to elevate their
             | "opinion" to the level of authority.
        
           | jamie_ca wrote:
           | It's less a disclaimer of being an official response, I
           | think, and more a case of pointing out a potential bias.
        
           | JohnFen wrote:
           | I like it when people disclose that they have a deeper
           | connection to a company being discussed than most people.
           | It's fair disclosure, especially because it indicates where
           | their biases may lie (and we all have biases).
           | 
           | But once someone says "I work for X", they must also say that
           | they're not representing the company. Companies get a bit
           | upset if their employees appear to be representing company
           | positions without authorization, even if no reasonable person
           | would thing they were.
        
         | lgats wrote:
         | My list seems to stop in May 2021- maybe something to do with
         | being Gsuite user?
        
           | throwdecro wrote:
           | It looks like there is a section called "Smart features and
           | personalization" in the GMail settings (not the general
           | Google account settings; specifically the GMail settings)
           | under the General tab.
           | 
           | It indicates that "Gmail, Chat, and Meet may use my email,
           | chat, and video content to personalize my experience and
           | provide smart features. If I opt out, such features will be
           | turned off."
           | 
           | It's strange that this major privacy setting is buried
           | specifically in the GMail section and not mentioned in the
           | main Google account Privacy Checkup. I never knew it existed.
        
             | tehbeard wrote:
             | Not to give undue credit to Google.... but I do recall a
             | popup in gmail about personalization not too long ago
             | (either this year or last) with the option to opt-out.
             | 
             | Might have just been to the EU/UK users though?
        
         | spookthesunset wrote:
         | The only item I see is a food delivery I ordered through google
         | maps "order now". Otherwise, nothing.
        
       | hamburglar wrote:
       | Why on earth would anyone think deleting an email would make
       | google remove the info they've gathered on you?
        
       | jeffbee wrote:
       | So forgive me for just being a slave to the downvotes, but this
       | is the daily reminder to think critically. What I'd like to know
       | from this user to clarify what's happening here is whether they
       | are a Google Pay user, and if they have "Show bills & receipts
       | from Gmail" enabled in Google Pay. It defaults to off, for what
       | it's worth, but if you enable the feature it might have the
       | effect of pinning this data even if the source emails are
       | deleted.
        
       | stavros wrote:
       | If you own your email domain, it takes all of fifteen minutes to
       | move to something like Fastmail. You just switch the MX records,
       | run a GMail import, and you're done. Plus, Fastmail's UI is
       | _much_ faster than GMail 's.
        
         | vadfa wrote:
         | You forget the part where you have to pay, and not precisely a
         | little.
        
           | stavros wrote:
           | Oh, true. Well, if $2/mo is a lot you can get data mined
           | instead.
        
         | aaaaaaaaaaab wrote:
         | Yeah, and GMail might lose a few hundred users!
        
           | stavros wrote:
           | If you don't own your domain, email is probably not very
           | important to you, so just set up an autoresponder to tell
           | people to update to your new address and forward the mail to
           | your new provider.
        
         | decrypt wrote:
         | Very much this. I am a happy Migadu user today. Works on any
         | IMAP-compatible app. I have a domain for myself, and one for my
         | parents. I want to move my extended family to a custom domain.
         | It's even possible for them to create a new Google account with
         | that custom domain for all Google things besides Gmail, yet I
         | imagine a lot of push back to this idea.
        
         | tW4r wrote:
         | Additionally, if you're in the Apple ecosystem, they introduced
         | custom email domains for iCloud this month with iOS 15 with
         | their cheapest iCloud+ plan for 0.99
        
         | ziml77 wrote:
         | I've been using my own domain for a bunch of years and I'm not
         | totally convinced it's worth it.
         | 
         | People are not used to email addresses with personal domains.
         | I've had people get confused by my email address when I speak
         | it to them. I've switched to just giving out my gmail address
         | if I ever have to speak it instead of being able to write it
         | down.
         | 
         | And developers don't account for custom domains when obscuring
         | your email address. me@myfullname.tld is usually obscured as
         | m**@myfullname.tld. That's pretty bad on password reset forms
         | since it lets someone easily turn my username into my real
         | name. If I had registered with myfullname@gmail.com, they'd get
         | nothing interesting.
        
           | [deleted]
        
           | cube00 wrote:
           | Given the way any provider can lock you out at any time using
           | your own domain is absolutely worth it.
           | 
           | I've found if you use something like firstname@lastname.tld
           | people generally get it if they've dealt with any other
           | business email addresses (in some cases it actually makes you
           | appear more professional). They usually have your first and
           | last names before you get onto email addresses so they can
           | piece it together and validate it.
           | 
           | If you're really worried about password resets showing your
           | domain get a second domain and only use that for online
           | transactions, it can then be as obscure as you like. Sure
           | there's an extra cost to that but it's a trade off of cost vs
           | the level of privacy you want.
        
         | passivate wrote:
         | They will still mine your emails when you send them to other
         | users who use Gmail.
        
           | stavros wrote:
           | Perfect is the enemy of the good.
        
             | passivate wrote:
             | That may be, but us nerds have been giving Google free
             | promotion and goodwill for years and treating them as the
             | "Good" guys. That perception is gradually changing, but its
             | too late. I think the only real solution is that we need a
             | 2021-appropriate privacy framework to handle these issues
             | at the federal level. Opt-in by default should not be the
             | norm for private data.
        
               | stavros wrote:
               | That's why I love the GDPR.
        
               | passivate wrote:
               | Fair point!
        
       | dreyfan wrote:
       | Edison [1] (who was acquired [2] today by a company that sells
       | your data to hedge funds) does precisely this too, except they
       | sell all your data to third parties. Google at least keeps it in-
       | house I guess?
       | 
       | Privacy is such an illusion.
       | 
       | [1] https://mail.edison.tech/
       | 
       | [2] https://www.edison.tech/blog/edison-acquired-by-yipit
        
         | Eighth wrote:
         | 'sell all your data to third parties' is an interesting claim
         | for Edison as their marketing is very privacy conscious. Do you
         | have sources for it?
         | 
         | edit: ignore, I just read their privacy policy. God damn it.
         | Can't trust anyone.
        
           | dreyfan wrote:
           | They've been doing it for years yeah. A decent source is
           | https://www.vice.com/en/article/pkekmb/free-email-apps-
           | spyin...
        
           | LudvigVanHassen wrote:
           | The edit is the correct response.
           | 
           | Technology is awesome, but it's fallen into the hands of a
           | bunch of god damn authoritarians. Trust absolutely no one.
           | Paranoid should be your default behavior towards any files
           | you have a device that accesses the Internet. There's 10,000
           | tentacles seeking that data.
        
         | rapnie wrote:
         | There was a Tegenlicht [0] documentary on Dutch TV some weeks
         | ago, on how pervasive data collection is 'revolutionising' how
         | the stock exchanges and entire financial world operates. This
         | data really is the new oil, and its analysis gives a headstart,
         | advanced prior knowledge for traders that have early access.
         | 
         | [0]
         | https://www.vpro.nl/programmas/tegenlicht/kijk/afleveringen/...
         | 
         | Translated from Dutch: _" The stock market should be a level
         | playing field: everyone has the same information. But
         | unnoticed, terabytes of data have entered the stock market.
         | Smart companies dive into the mountain of data that is
         | collected about us, in order to be able to see Apple's sales or
         | the number of Netflix subscribers before the rest of the market
         | does. VPRO Tegenlicht delves into the world of 'alternative
         | data' to see who will win on the stock market, and who will
         | not."_
         | 
         | Translated with www.DeepL.com/Translator (free version)
        
       | [deleted]
        
       | JohnFen wrote:
       | This sort of nonsense is primarily why I avoid using Google
       | products.
        
       | Rompect wrote:
       | Water is wet
        
         | goohle wrote:
         | Sky is blue.
        
           | [deleted]
        
       | function_seven wrote:
       | Amazon's order status emails ("Shipped", "Out for Delivery",
       | etc.) used to show the items in the order and how much I paid for
       | them. They stopped doing that[0] last year presumably because of
       | evil behavior like this.
       | 
       | [0] https://mjtsai.com/blog/2020/06/01/unhelpful-amazon-order-
       | co...
        
         | aren55555 wrote:
         | As an ex-Googler I believe they also use the data collection to
         | "improve" products such as the Pixel phones. For example, they
         | can compare the # of iPhones purchase receipts (emails
         | accumulated from Apple, Amazon, Best Buy, etc) to the # of
         | Pixel purchases. They compare this kind of stuff YoY and to
         | Google's equivalent products and can build a pretty accurate
         | picture of market adoption.
        
         | minsc__and__boo wrote:
         | I can almost guarantee Amazon dropped the item details from
         | their emails in order to get you to click back into the store.
        
           | jazzyjackson wrote:
           | yea i like this take better. facebook used to include message
           | or comment content in notification emails. it was nice to get
           | updates without having to log on to their horrible GUI. but
           | of course they cant make ad impressions if i never log on...
           | their emails no longer contain content of comments.
        
           | homerunnerhome wrote:
           | I work for another retail where we discussed this same topic,
           | and during that discussion I talked to some of my friends at
           | Amazon and I would bet a lot of money that your guarantee is
           | wrong. From what they told me, the decision to remove info
           | from the emails was a company-wide campaign that was
           | specifically created as a result of this [0] NYTimes article,
           | which specifically calls out Google snooping on Amazon
           | shopper data.
           | 
           | I'm sure the advertising PMs were happy to support this
           | decision because it got them more page clicks, but my
           | understanding is that the underlying motive was privacy.
           | 
           | 0: https://www.nytimes.com/2019/06/04/opinion/google-
           | purchases....
        
           | stronglikedan wrote:
           | I would think that too, if there were any ads on the order
           | detail page. Since there aren't (above the fold anyway),
           | wouldn't that just drive up bandwidth costs with no real
           | benefit to Amazon?
        
         | jimmaswell wrote:
         | Evil is a huge exaggeration. I wouldn't even call this kind of
         | thing bad - it's why we even get Google services for free at
         | all, and I don't see how it hurts anyone.
        
         | AnssiH wrote:
         | FWIW, Amazon.de switched back to the full detail emails in June
         | this year.
        
       | reilly3000 wrote:
       | I assume this is so they can stop retargeting you for stuff
       | you've already purchased. Maybe also for general conversion
       | tracking and market insights.
        
       | qualudeheart wrote:
       | One of these days some simple soul is going to pick up purchase
       | data for the rich and powerful and read it. Then the rich and
       | powerful will be embarassed.
        
       | reacharavindh wrote:
       | I wish there was an online service that would let users poison
       | their own data. Like allowing me to intentionally get emails
       | about random stuff, shopping receipts etc from absurd entities
       | just to throw the profilers off our scent. Would be fun.
       | 
       | Same with something I can run Google Maps with my account logged
       | in so that Google thinks I am one heck of a super traveler, and
       | shopper of things.
       | 
       | Something that watches random YouTube videos for me, and randomly
       | clicks on ads for me.. :-)
       | 
       | Uploads random photos into a Google Photos account for me :-)
       | 
       | That's be heck of a lot fun!
        
         | decrypt wrote:
         | For search, I use TrackMeNot, a browser extension that makes
         | random searches every few seconds:
         | 
         | https://trackmenot.io/
        
           | shultays wrote:
           | Semi related xkcd: https://imgs.xkcd.com/comics/packages.png
        
           | dmitryminkovsky wrote:
           | This is very cool but I wonder how effective it is. I suspect
           | Google can trivially discard the activity it generates?
        
         | drdeadringer wrote:
         | What I'm hearing is that it's gotten so bad that people are now
         | wanting email spam in order to combat data tracking, if not
         | wanting email spam to combat email spam.
        
       | kin wrote:
       | Great, then it should stop advertising to me what it knows I just
       | bought.
        
       | Demoneeri wrote:
       | I'd expect nothing less, if I ask Google assistant about my last
       | purchases, I expect it's going to show me the data. It's bad
       | enough that Amazon doesn't include what you are purchasing in the
       | email and that you have to open the site to see...
        
       | wly_cdgr wrote:
       | It looks bad, but they need this info to optimize the spam filter
        
       | kobieyc wrote:
       | This is an example of why I moved off Gmail to ProtonMail
        
       ___________________________________________________________________
       (page generated 2021-09-23 23:00 UTC)