[HN Gopher] A comment in Hacker News led Girish Mathrubootham to...
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A comment in Hacker News led Girish Mathrubootham to create
Freshworks (2019)
Author : sarathyweb
Score : 57 points
Date : 2021-08-28 09:39 UTC (13 hours ago)
(HTM) web link (yourstory.com)
(TXT) w3m dump (yourstory.com)
| woleium wrote:
| We tried fresh desk, but left disappointed. We now use Zammad,
| written in ruby by one of the lead devs of otrs, which used to be
| awesome before it went closed source (ish).
|
| unlimited users and agents for the cost of a $5 a month VPS
| lifeisstillgood wrote:
| I seem to be getting better at Indian-English-patois
|
| >>> and has more than 2,000 employees and 1.5 lakh clients.
|
| lakh = 100K
|
| So please work out the total customers yourself. Revert back to
| me when you have the needful done.
| dang wrote:
| Recent and related:
|
| _Freshworks (previously Freshdesk) files for IPO_ -
| https://news.ycombinator.com/item?id=28335299 - Aug 2021 (1
| comment)
|
| Past related:
|
| _How Hacker News motivated me to resign my job and launch my own
| startup (2011)_ - https://news.ycombinator.com/item?id=4427728 -
| Aug 2012 (24 comments)
|
| _How a simple comment on Hacker News made me quit my job and
| launch a startup_ - https://news.ycombinator.com/item?id=2340732
| - March 2011 (92 comments)
| ignoramous wrote:
| I believe, this is _that_ comment:
|
| " _Whenever I read something like this I can 't help but think
| "Here's a potential customer to whomever can get this right and
| at the right price". It seems like there's still a huge opening
| in this market for someone to come in and take all of ZenDesk
| and eSupport's customers._" --megamark16
|
| Zendesk raises their prices 60%-300%, users predictably revolt
| (2010), https://news.ycombinator.com/item?id=1358398
|
| Congratulations on a _reverse-BrandonM_ , Mark.
| dang wrote:
| This is offtopic but I think people need to realize that
| Brandon's comment has been unfairly characterized.
|
| https://news.ycombinator.com/item?id=28293146
|
| https://news.ycombinator.com/item?id=27068148
|
| https://news.ycombinator.com/item?id=23229275
| sillysaurusx wrote:
| While we're offtopic, I noticed that if you visit the
| original comment https://news.ycombinator.com/item?id=9224
| both BrandonM and dhouston show up as green. I just wanted
| to say, it's really cool you keep adding little details
| like that to HN over the years.
|
| (Maybe it's not new, but I hadn't noticed it before. It was
| a neat moment of "Wait... that's a feature, not a bug"
| followed by 2007 nostalgia.)
|
| Thank you.
| ineedasername wrote:
| What happened to ZenDesk? (And I mean that literally, not a
| rhetorical question)
|
| I remember when they were the breath of fresh air in terms of
| online support, the disruptor.
|
| Did they get worse? (Apart from prices increase) or did the
| expected standards increase and pass them by?
| blakesterz wrote:
| I work on ZenDesk all day every day, and it's the ONLY thing
| that I've fought to keep. As far as I'm concerned, it's
| awesome, and I think I'd only say that about maybe one other
| thing, GitHub. Of course, I don't pay for it, but it does what
| I want it to do, it functions perfect for what I need, and I
| can't say that about many other things. I don't think anything
| has happened to it, been a happy user for 7 years now.
| [deleted]
| edoceo wrote:
| Classic cycle. Enter market, disrupt, get fat and lazy, raise
| prices, drop quality, create space for next organism.
|
| Circle of life.
| unclebucknasty wrote:
| > _Enter market, disrupt, get fat and lazy, raise prices,
| drop quality_
|
| Exactly this. But, it's funny how a brand's image sticks. I
| selected Zendesk for a business I ran years ago. And it was
| the slow-boiling frog experience, where it takes time to
| ultimately realize the rift between where you started and
| where you are. But we hobbled along due mainly to switching
| friction.
|
| Still, I instinctively reached for them when evaluating
| support solutions recently, based on name and familiarity
| alone. But, with fresh eyes, it was immediately obvious that
| they were a complete nonstarter.
|
| MailChimp's the same. They may not have ever been the lowest-
| priced solution, but time was they made it easy to get
| started and the value was there for a startup/small-biz. Now,
| they're trying to be quasi-enterprise with an over-priced
| bloated feature set.
|
| These guys start disrupting by aiming for simplicity in a
| value-priced, pro-small customer offering. Then, in the
| pursuit of endless growth, they raise prices and become
| staunchly anti-customer in favor of their own economic
| objectives.
|
| Would be nice to see companies continue to maintain their
| disposition to original customers and ethos, but pursue
| growth through new options that are truly optional and not
| subsidized by the entire user base. That, and adding new,
| complementary product lines that still retain that original
| ethos.
| PragmaticPulp wrote:
| Can you cite specific problems with ZenDesk? Or name
| competitors that do things better?
|
| Or are you making a general comment on software, not
| specifically ZenDesk?
| underscore_ku wrote:
| we did it!
| Bilal_io wrote:
| I found the Redditor
| mrlonglong wrote:
| We just started using freshdesk to field support calls a few
| weeks ago and I love it. The ability to update tickets with notes
| or direct communication with the user who logged the ticket is
| just nothing short of a miracle. Fantastic product.
|
| (Edited typo)
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