[HN Gopher] Silent changes to Western Digital's budget SSD may l...
       ___________________________________________________________________
        
       Silent changes to Western Digital's budget SSD may lower speeds by
       up to 50%
        
       Author : elsewhen
       Score  : 337 points
       Date   : 2021-08-26 12:27 UTC (10 hours ago)
        
 (HTM) web link (arstechnica.com)
 (TXT) w3m dump (arstechnica.com)
        
       | aurizon wrote:
       | Wanna buy a one legged duck? People who will want this are low
       | end system builders who can add the "Has an SSD" who market to
       | people have no idea how fast a 2 legged duck can run....
        
         | bserge wrote:
         | *fly. So it makes no difference until the duck lands :D
        
           | aurizon wrote:
           | Maybe the duck has trouble taking off too? In effect they
           | sell a crippled product for less $$ to the cheap system
           | builders who market on price to people impressed by SSD, who
           | know no better
        
       | zucker42 wrote:
       | This was a problem with the Adata XPG SX8200 Pro, which LTT
       | covered in this video[1].
       | 
       | [1] https://youtu.be/K07sEM6y4Uc
        
       | theropost wrote:
       | I think I'm done with WD from now on. The whole WD MyBooklive
       | remote factory result fiasco annoyed me as well - for those
       | impacted they offered a 40% discount on one of their new
       | MyBookLive devices, as long as you send the old drive back
       | (shipping paid by user).
        
       | Const-me wrote:
       | We only have 4 manufacturers of SSD drives who also making their
       | own chips: Intel, Micron, Samsung, and SK Hynix. Here's the
       | table: https://en.wikipedia.org/wiki/List_of_solid-
       | state_drive_manu...
       | 
       | I tend to buy Samsung and Intel, both working well in my devices.
        
         | scns wrote:
         | Sadly my goto Crucial started doing it too, but they paired it
         | with a huge price drop. Was the P2 NVME IIRC. ~70EUR for 1TB.
        
         | kogepathic wrote:
         | I thought Western Digital had vertically integrated their SSDs
         | after the purchase of SanDisk?
         | 
         | According to that Wikipedia list, Western Digital _does_
         | manufacture their own flash, through a joint venture with
         | Kioxia.
        
           | andruby wrote:
           | Also, Western Digital is looking at completely buying that
           | Kioxia
           | 
           | https://www.reuters.com/technology/western-digital-
           | advanced-...
        
         | justinclift wrote:
         | > I tend to buy Samsung and Intel, both working well in my
         | devices.
         | 
         | It's a generalisation, but be careful of using new Samsung
         | consumer SATA drives (860, 870) if you're using Linux.
         | 
         | The Linux kernel has workarounds in place for the older ones
         | (840, 850 series). But the workarounds for the newer models are
         | only starting to be looked at this week:
         | 
         | https://bugzilla.kernel.org/show_bug.cgi?id=203475
         | 
         | Without those workarounds (eg disabling NCQ trim), there are
         | data loss problems.
        
           | wtallis wrote:
           | > disabling NCQ trim
           | 
           | Fixed support for queued trim was part of the marketing
           | claims for the 860 series. Whatever's going on with the 860
           | and newer drives requires deeper investigation, because
           | there's plenty of reason to believe that simply applying the
           | old workaround is not accurately targeting the real problem.
        
             | justinclift wrote:
             | The old workaround was to turn off support for NCQ (queued)
             | trim, instead just using standard trim.
             | 
             | It doesn't seem to have any real downsides. :)
        
               | wtallis wrote:
               | > It doesn't seem to have any real downsides
               | 
               | That depends greatly on what your software's policy for
               | issuing Trim commands is. Partly because of the dearth of
               | drives properly supporting queued trim, it is common for
               | Linux distro to only run trim commands via cron job,
               | rather than issuing them in real time during a workload.
        
           | alias_neo wrote:
           | Thanks, I had no idea about this. I've been using Samsung
           | drives in all of my machines and servers and I run Linux
           | exclusively. With a mixture of 850, 860 and 870's I must be
           | at least partially affected.
        
           | Const-me wrote:
           | Thanks for the warning. Fortunately, I'm unaffected because
           | running Windows.
           | 
           | I'm running Linux on top in WSL1 and VMWare.
           | 
           | Also running Linux on ARM devices which have neither SATA nor
           | PCIx. When I need fast disks in them to compile my C++ code,
           | I simply use a network-mounted drive to build, gigabit LAN is
           | good.
        
           | aidenn0 wrote:
           | Are 860s new? They are what's in my system and while I don't
           | remember when I upgraded it was definitely pre-COVID...
           | 
           | [edit]
           | 
           | smart says they have 631 days of power-on time, so maybe
           | 2019?
           | 
           | [edit]
           | 
           | I seem to remember having issues a while back but I haven't
           | seen any since I upgraded my firmware to RVT04B6Q
        
             | justinclift wrote:
             | k, I probably should have said "newer" (than 850 model)
             | rather than "new". The 870 model though, is pretty new. :)
        
         | scns wrote:
         | Just read that Samsung changed the BOM on 970 evo plus.
         | Switched to the controller of the 980 pro. Test reults are
         | mixed. 4K QD1 is up ~50->82MB/s, serial writes after exhausting
         | SLC cache (115GB) are nearly halved 1500->800MB/s.
        
           | wtallis wrote:
           | That's not what happens when you switch to a newer, faster
           | controller. Those performance changes are what happens when
           | you switch to newer NAND flash that's manufactured with twice
           | the per-die capacity, so you have half as many dies for a
           | given drive capacity. (Assuming the newer NAND isn't split
           | into twice as many planes per die to compensate.)
           | 
           | Edit: Looking into this further, TechPowerUp, Computerbase
           | and others have mistaken K90UGY8J5B for K9DUGY8J5B. It's an
           | easy mistake to make, and I've done exactly this before. But
           | it completely explains the performance difference. The D that
           | changed to a 0 signifies a switch from 16 dies per package
           | down to 8 dies per package. The digits signifying the
           | capacity of the package have stayed the same. The "B" at the
           | end signifying the generation has also stayed the same, but
           | Samsung didn't introduce 512Gbit TLC dies until a generation
           | after they introduced 256Gbit TLC dies, so on the smaller
           | dies the "B" means 92L and on the larger dies the "B" means
           | 128L.
        
       | reviews-chat wrote:
       | people trust reviews, that's why
        
       | aidenn0 wrote:
       | Note that it's not just SSDs that can have completely different
       | components on the same part. I've seen many USB wifi dongles with
       | the same model number use completely different wifi chips
       | internally.
        
       | 0-_-0 wrote:
       | Quick summary: The drive is 1TB with a 12 GB SLC cache that's
       | capable of 2160 MBps write speeds. When you write more than 12GB
       | in a short time to the drive you can run out of this cache and
       | speeds drop to 390 MBps. The dive was previously tested as
       | capable of 610 MBps in this scenario. (Read speeds are fast in
       | every scenario.)
        
       | post_break wrote:
       | Ship the top tier hardware NVME drives to reviewers, wait a few
       | months then start swapping out slower memory chips, controllers,
       | go through multiple revisions while keeping the same name so when
       | gamers look for reviews they see blinding speeds only to be
       | duped. It's incredible what drive manufacturers are getting away
       | with.
        
         | p_j_w wrote:
         | >It's incredible what drive manufacturers are getting away
         | with.
         | 
         | I think it's more incredible that we continue to elect
         | governments that let them get away with it.
        
         | vizzier wrote:
         | Linus Tech Tips recently did a video on this practice[1].
         | Almost every major component was changed but still sold as the
         | same drive. In summary, performance was different though not
         | necessarily in a major negative way. In this case it was an
         | ADATA NVME drive.
         | 
         | [1] https://www.youtube.com/watch?v=K07sEM6y4Uc
        
         | HauntingPin wrote:
         | I've also seen this happen with laptops. They'll have a decent
         | Samsung NVMe SSD when reviewers get their hands on the devices,
         | but then after release, they switch it out for a cheaper one
         | that performs much worse, particularly in longer workloads.
        
       | bitL wrote:
       | I bought a 1TB WD Blue M.2 SSD like the one on the picture and my
       | computer has issues booting from it when all USB devices are
       | plugged in (x299/10980XE). It looks like more people have issues
       | booting from it as well, based on the feedback I saw on the
       | seller site. How can one botch SSD that way?
        
       | andrewstuart2 wrote:
       | We ought to have the equivalent of crowdsourced semantic
       | versioning and CVEs for products and reviews. As a consumer, I
       | should be able to know _easily_ if any breaking changes have
       | happened that could render a specific set of reviews or
       | benchmarks obsolete, and just as easily if a specific issue is
       | resolved in future revisions.
       | 
       | Too often I've e.g. bought an Amazon product I've bought before,
       | only to receive Revision 2 that doesn't fit my case any more, but
       | that the company silently rewrote descriptions for just to keep
       | their review score.
       | 
       | I understand why people want to keep their review scores, etc,
       | and to some extent they _should_ keep them, but not at the
       | product level, when the product changes.
        
       | userbinator wrote:
       | Products that don't behave the same should really have different
       | part numbers. In this example, perhaps they could call them SN550
       | and SN550A (B, C, etc.) or even SN551, SN552, ... if the majority
       | of the design hasn't changed.
        
         | mirker wrote:
         | Yes, a great current example is consumer motherboards with
         | Intel's I225V network controller. The controller is unable to
         | run at 2.5Gbps without a fix. The controller was fixed in
         | revision 3, but a huge number of boards are shipping with
         | revision 2. This is _two years_ after the issue was identified,
         | and there is no way to see which one you will get. Even boards
         | manufactured this year have the old NIC, so I assume vendors
         | are being shady to liquidate old NIC stock.
         | 
         | So you get sold a motherboard with a 2.5X NIC slowdown compared
         | to advertised (it gets downgraded to 1Gbps). Update the figure
         | on the box if you're going to do that!
        
       | cwizou wrote:
       | This happens a lot with flash in general, mostly because those
       | who manufacture the end user product don't usually make the NAND
       | (or don't always use their own).
       | 
       | I had the issue with "high end" USB sticks a while back during a
       | review. The speeds given are completely irrelevant and always
       | based on best case scenarios. And while a few manufacturers stick
       | to the same formula for controller + NAND for the life of the
       | product (say Sandisk), others just don't care and will silently
       | switch both the controller and NAND with 0 indication on
       | packaging (no rev., no nothing).
       | 
       | On SSDs I can't remember seeing that though, but then again, this
       | is Western Digital we're talking about. A company best known for,
       | let's say, being a very late entrant to the SSD market.
       | 
       | Edit : At least they (kinda) owned up to it after being caught,
       | quoting the updated article : "For greater transparency going
       | forward, if we make a change to an existing internal SSD, we
       | commit to introducing a new model number whenever any related
       | published specifications are impacted,"
        
       | xyzzy21 wrote:
       | This happens with products all the time. Strictly "shrink-
       | flation" of consumer goods is the same thing.
       | 
       | One industrial vendor we once partnered with took a product P
       | that had speed S and accuracy A, discontinued that product and
       | replaced with product P1 which was speed S/10 and accuracy A
       | paired with product P2 which was speed S and accuracy A/10. The
       | original P products were precious if you could find them.
        
         | belorn wrote:
         | Silent change in this concept means there is no way to identify
         | P2 from P, and both are sold under the same product name,
         | product code, product specifications, and same product reviews.
         | The later is the key aspect as selling products with the intent
         | to trick the consumer is a defining aspect of fraud when done
         | intentionally for profit purpose.
         | 
         | While shrinkflation often also intend to trick the consumer,
         | the details are usually defined. The packet weight or volume
         | number is changed, the weight cost is change (a list
         | requirement for many products where I live), the number of
         | items has changed. With silent changes however there is no such
         | information available and the consumer just will have to hope
         | that their P is not P2.
        
       | y04nn wrote:
       | Unbelievable, but is there a datasheet available and does the
       | datasheet have read/write speed figures?
       | 
       | Edit: [1] The datasheet shows "up to" speeds, which means that it
       | is the disk cache speed and not the NAND speed? Quite
       | disappointing.
       | 
       | [1] https://documents.westerndigital.com/content/dam/doc-
       | library...
        
         | deelowe wrote:
         | Don't expect useful specs to be available for consumer drives.
         | The datasheets have slowly been turned into marketing materials
         | over the past 10 years. Only the devices targeted for business
         | use have useful specs and even then, key details such as MTBF
         | or similar can be missing.
        
       | cableshaft wrote:
       | This happens to video games also. Publishers give review copies
       | with microtransactions not included, the reviewers review it, and
       | then shortly after release they add their free-to-play garbage so
       | they get reviews that don't take the microtransactions into
       | account and then they add it later.
       | 
       | The also do it during ESRB submission to get around having to
       | have a label that mentions in-game purchases. I'm surprised ESRB
       | lets them get away with it, actually.
       | 
       | Jimquisition on it: https://youtu.be/9LeZ89_u2Gc
       | 
       | Article on it: https://www.tweaktown.com/news/66889/publishers-
       | delaying-mic...
        
         | opdahl wrote:
         | One of the latest events like this is Capcoms Resident Evil
         | Village which launched with a DRM that added terrible
         | stuttering to the PC version.
         | 
         | They only admitted to this and promised a fix when a cracked
         | version came out that had the DRM removed and it didn't have
         | any stuttering [1].
         | 
         | [1] https://www.gamesradar.com/resident-evil-village-pc-patch-
         | la...
        
           | smoldesu wrote:
           | The folks at Digital Foundry did a phenomenal job breaking
           | down the specifics, as usual. I strongly suggest checking out
           | their video if you're interested in the stuff:
           | 
           | https://youtu.be/UXZGCwAJpbM
        
         | pulse7 wrote:
         | What are those microtransactions doing? Crypto mining?
        
           | dharmab wrote:
           | "Microtransaction" means small purchases. Such as buying a
           | randomized pack of in-game unlocks for $1 each.
           | 
           | https://en.wikipedia.org/wiki/Microtransaction
        
           | michaelt wrote:
           | The reviewers get sent an account with everything enabled,
           | and have a great time playing as Darth Vader Or Han Solo Or
           | Whatever.
           | 
           | The general public buy the game, and find if you want to play
           | as Darth Vader or Han Solo unlocking them costs $20 each.
        
             | zshift wrote:
             | Or playing for hundreds of hours per unlock
        
               | ronsor wrote:
               | Or lootboxes, which guarantee you'll spend about $500 per
               | unlock.
        
         | jbverschoor wrote:
         | Sounds like the diesel scandal
        
         | some_random wrote:
         | ESRB is industry controlled iirc, and
         | microtransations/lootboxes are a huge cash flow for the largest
         | games companies
        
           | wiz21c wrote:
           | Et voila. Conflict of interests all the way...
        
           | plorkyeran wrote:
           | Yeah, it's voluntary self-regulation that was establish to
           | stave off laws being passed in the early 90s during the panic
           | over Mortal Kombat, Doom, etc. Presumably if legislators
           | start looking into microtransactions and rating tricks then
           | the ESRB will start taking them much more seriously.
        
         | dijit wrote:
         | I work on an upcoming free to play game, we will have
         | microtransactions on cosmetics and possibly new character
         | archetypes.
         | 
         | Microtransactions are not in the early builds of the game
         | because we literally hadn't made the content for it yet, we
         | were focusing on the game mechanics.
         | 
         | The store is a lot of work in a game, and the cosmetics
         | themselves are mostly content work which is not hyper critical
         | to have in place (unlike, say, matchmaking or gun mechanics).
         | 
         | I'm not saying it hasn't been done nefariously; just that: The
         | game I'm making doesn't have microtransactions _yet_ because we
         | worked on other stuff.
         | 
         | But we're not lying about them being there, they have to be
         | there otherwise we'll go bankrupt paying the server costs and
         | failing to recoup R&D costs.
        
           | [deleted]
        
           | Dayshine wrote:
           | You should be ensuring that all reviewers mention that this
           | is an early access dev build with all paid content unlocked
           | then, right?
           | 
           | I don't think people are talking about cosmetic micro-
           | transaction though.
        
             | fencepost wrote:
             | _You should be ensuring that all reviewers mention that
             | this is an early access dev build with all paid content
             | unlocked then, right?_
             | 
             | Sounds like since all the transactions are for cosmetics
             | that haven't been made the content simply doesn't exist in
             | review copies.
        
           | tmp_anon_22 wrote:
           | Bottom line is reviewers are reviewing one version of the
           | game, and players are getting a sometimes significantly
           | different version. That is anti-consumer behavior no matter
           | how you cut it.
           | 
           | Some responsibility does also fall on reviewers for being
           | aware and where appropriate mentioning this fact.
        
           | cableshaft wrote:
           | I'm not saying all microtransactions are bad necessarily.
           | I've also worked on a couple of games that have had them,
           | although we did have them on launch (and added more to it
           | later).
           | 
           | But it is kind of a shitty move if you let reviewers review
           | your game and let them believe there won't be
           | microtransactions and then you add them later.
           | 
           | Now if your game is a free game to begin with, it's sort of
           | expected you'll add something in there to make money at some
           | point. But most of these big AAA games are $60-100+ to buy
           | the game to begin with, so there's not an easy assumption to
           | make. Also they almost always have it available a few weeks
           | after launch, as if they were just waiting to get past ESRB
           | and reviewers without mentioning those things.
           | 
           | Finally, I've worked on console games and handled ESRB
           | submissions for our games. You're not supposed to leave
           | anything out. We got dinged once for not mentioning that the
           | card art on one of our cards had a character smoking a pipe
           | on it, and another card where the anime girl had a slightly
           | exposed nipple (we didn't even notice, it was a port of a
           | game by another developer and the card art is busy enough you
           | kind of have to be looking for it... if we had known, we
           | would have told the developer to edit those out and the game
           | wouldn't have had the 'smoking' and 'nudity' label on our
           | rating). The video you submit is supposed to show everything
           | in the game. And yet these companies aren't doing that so
           | they can keep the in-game purchases label off their game.
           | 
           | If you're trying to hide something in your game from certain
           | parties, you're being shitty and you should stop, is the
           | moral of the story. If you're not you're probably fine.
           | 
           | For the ESRB rating for the game I worked on, here's the back
           | of the box for proof: https://www.vgchartz.com/games/boxart/f
           | ull_6178352AmericaBac...
        
         | rrrrrrrrrrrryan wrote:
         | Phone manufacturers do this as well. Release a phone to
         | reviewers with awesome performance and battery life (by
         | aggressively killing background apps), then a month later,
         | release a build that doesn't do those things so people don't
         | complain about missed notifications, etc.
         | 
         | Hell, even Apple nuked the noise cancelling in the Airpods Pro
         | right after launch [1], possibly for battery reasons or to
         | prevent hearing damage lawsuits, but by all accounts they had
         | jaw-dropping noise cancelling when the reviewers were writing
         | their initial reviews.
         | 
         | [1] https://www.theverge.com/2020/1/17/21069953/apple-airpods-
         | pr...
        
           | sebazzz wrote:
           | I see a market for a site called "The late review".
        
       | burnished wrote:
       | This is kind of a hyperbolic re-write of the linked article at
       | Tom's Hardware[1], which is I guess originally sourced (by both
       | articles) at a Chinese site called expreview. The linked article
       | at Tom's Hardware has more information and more context that is,
       | confusingly, left out of the top level article.
       | 
       | [1]: https://www.tomshardware.com/news/wd-blue-sn550-ssd-
       | performa...
       | 
       | p.s is it possible to change what the link is to? it seems sort
       | of pointless to have a discussion on an article that appears to
       | be clickbait, in that it adds nothing substantive and in fact
       | neglects to include a lot of information.
        
       | kstrauser wrote:
       | WD is on my personal blacklist for now. Don't forget last year
       | when they lied and marketed SMR drives as NAS-compatible:
       | https://www.tomshardware.com/news/wd-fesses-up-some-red-hdds...
       | 
       | I can forgive hardware failures. Packing a few trillion bits into
       | a box and making them perfectly reliable is a hard job. What I
       | absolutely cannot and will not forgive is Western Digital lying
       | about their specifications. If I can't trust their words, damned
       | if I'm gonna trust their products.
        
       | ta988 wrote:
       | I'm super happy with my SN850 except those pesky leds that you
       | cant turn off from Linux.
        
       | MR4D wrote:
       | Why is this not fraud?
       | 
       | If you as a company source a device for reviewers and then change
       | the specs in a way that you do not communicate, that is intent to
       | defraud.
       | 
       | If you bought a corvette because all the car reviews said it went
       | 0-60 in 5 seconds, and then you buy one and it takes 10 seconds
       | to do the same thing, you'd have a pretty good argument -
       | especially if everyone else experienced your same situation.
       | 
       | I'd be surprised if a class action suit or FTC investigation
       | doesn't happens within the next year.
        
         | LeifCarrotson wrote:
         | I think it's at least in part because everyone understands (or
         | thinks they understand) 0-60 times for cars.
         | 
         | But when you start talking about multi-level caches single-
         | level cell memory and the shingled magnetic recording debacle
         | and get down to 02031 1T00 SanDisk Flash vs 60523 1T00 SanDisk
         | Flash chips and continuous writing performance of more than 12
         | GB, eyes begin to glaze over. For most consumers, it's a black
         | box, the implementation details are unknowable and irrelevant.
         | 
         | People would be ticked off if the Corvette had an undersized
         | radiator that caused it to go into limp-home mode any time you
         | took it to the track, we're starting into slightly esoteric
         | "car guy" details. But enough people know what a radiator is
         | and care about cooling system performance that car
         | manufacturers listen. Very few consumers understand the
         | workings of an SSD; manufacturers are under a lot less pressure
         | as a result.
        
           | goodpoint wrote:
           | > But when you start talking about multi-level caches...
           | 
           | No, this is not the point.
           | 
           | The average buyer knows very little about cars or buildings
           | but is protected by regulation.
           | 
           | Consumers should not need to be expert to be protected.
        
           | theli0nheart wrote:
           | You don't need to understand the workings of a car to get
           | that 0-60 in 10s is worse than 0-60 in 5s.
           | 
           | Likewise, you don't need to understand the workings of an SSD
           | to get that 10s to copy 1GB of data is worse than 5s to copy
           | 1GB of data.
           | 
           | Implementation details are irrelevant here.
        
             | Johnny555 wrote:
             | But that's not the case here, it's still 5s to copy 1GB of
             | data unless the cache fills up, which many people won't
             | normally do.
             | 
             | So the parent post's analogy with an undersized radiator is
             | still appropriate, you need to understand the whole system
             | to know what its impact on you will be - you can get one
             | good 0-60 run, then need to let the car cool down at idle
             | for 15 minutes before you try it again.
        
           | havockatie wrote:
           | I hate to break it to you but this is EXACTLY what happens
           | with a C7 generation Corvette. The C7 generation base
           | Stingray, GrandSport and Z06 models do well enough to wow in
           | magazine and vlog reviews but when owners got their cars and
           | started taking them to track days they realized they started
           | over heating after not many laps in under 30 mins.
           | 
           | They are obviously performance oriented machines but mostly
           | designed for every day use on the street. They may have big
           | brakes, great suspension and a pretty great engine but the
           | cooling system included is not equipped to handle a track for
           | more than 30 minutes. Within the first month of deliveries
           | people were freaking out. After 30 mins the car would go into
           | limp mode and you were lucky if you got on the track at all
           | again that day.
           | 
           | But guess what? The reviewers never experienced this.
        
           | bachmeier wrote:
           | > eyes begin to glaze over
           | 
           | This argument is not especially helpful as a defense against
           | a claim of fraud. It does nothing to explain why you'd give
           | reviewers devices with different performance than the devices
           | you sell.
        
             | LeifCarrotson wrote:
             | Technically, you're correct, which is the best kind of
             | correct. Yes, fraudulent activity is fraud. But what we
             | really care about is whether it's noticed, acted on, and
             | eventually prosecuted for.
             | 
             | Pragmatically, when you have enough complexity that
             | explaining the fraud is difficult, it's still fraud but
             | they're likely to get away with it.
             | 
             | I find it trivial to imagine someone (who's actually
             | invested in the problem, and not just trying to make you go
             | away) peering at you and asking "OK, so this one has 02031
             | etched on one of the components on the PCB, and this
             | reviewer says it should be 60523, and you want a full
             | refund because you consider that fraudulent? Does the box
             | say which kind it's supposed to contain? No? Fine, I see
             | that when you copy this enormous disk image, um, it looks
             | like it's working? Sure, I can wait another 40 seconds. OK,
             | yes, I see that the speed has dropped from about 2000 to
             | about to 390. And you're saying they committed fraud
             | because it's not supposed to drop? It is, but only to 660?
             | Are you sure your disk isn't just filling up? Maybe you
             | need to run Windows Update or defragment your hard
             | drive...it just finished, was that delay really that bad?
             | How often are you copying a file this big anyways?"
             | 
             | The point is that navigating the above conversation, much
             | less winning it in a courtroom or having it so often that
             | massive numbers of people boycott a manufacturer, is an
             | enormous hurdle. Until it's more easily surmountable, it's
             | immensely profitable for manufacturers to commit this sort
             | of fraud.
        
               | llampx wrote:
               | I think you're overstating it. People do recognize and
               | hate when they're given a bum deal and it has nothing to
               | do with getting into esoteric details.
        
               | beambot wrote:
               | > Pragmatically, when you have enough complexity that
               | explaining the fraud is difficult, it's still fraud but
               | they're likely to get away with it.
               | 
               | This is why you have subpoenas and discovery. It seems
               | likely that an internal email chain exists discussing
               | intent to deceive. Even for unsophisticated jurors,
               | that's enough of a smoking gun to make it an open & shut
               | case.
        
             | teclordphrack2 wrote:
             | You are going to get into the same debate had decades ago
             | about hard drive size. Base 2 for techs vs base 10 for
             | average consumers.
        
         | AtlasBarfed wrote:
         | There's a very good reason Consumer Reports buys from normal
         | retail channels.
         | 
         | No Consumer Reports like publication would survive for this
         | stuff. They'd be so far behind the other reviewers, even if
         | they had better quality data.
        
         | tyingq wrote:
         | They seem emboldened by the event where they silently
         | introduced SMR into NAS drives. That is, they didn't suffer any
         | real consequences there, so now it's a free-for-all.
        
           | alias_neo wrote:
           | They must have lost a fair amount of sales?
           | 
           | I previously would never have considered buying Seagate, but
           | since the debacle, when it came to replacing a failed drive
           | in a ZFS array of WD Red CMR drives, I couldn't trust I'd get
           | a drive that would actually resilver so I just replaced them
           | all with Seagate IronWolf NAS drives.
           | 
           | The ops team at my work also avoids WD now, and I no longer
           | buy WD SSDs or external drives because of this distrust.
        
             | kaladin-jasnah wrote:
             | > They must have lost a fair amount of sales?
             | 
             | (Anecdotally) Not from me. SMR or not, their easystore
             | drives that you can shuck are _cheap_. Between buying a
             | cheap drive and buying something else, I like to spend less
             | money, so I 'd choose the easystores.
             | 
             | Granted, I don't know how much has changed with the
             | easystores since the SMR debacle since I've not really been
             | in the hard drive market for a while.
        
               | moreati wrote:
               | For anyone else unfamiliar: shucking is buying a USB
               | harddrive purely for the drive inside, discarding the
               | outer case/USB interface
               | https://www.datahoards.com/whats-the-meaning-of-shucking-
               | a-h...
        
               | kaladin-jasnah wrote:
               | > discarding the outer case/USB interface
               | 
               | I'm not really much of a shucker but I do it from time to
               | time. That being said, I do save the SATA board and power
               | supply (and USB) that I get when I finish the shuck. I
               | haven't had to yet, but it possibly could be handy for
               | connecting up an internal 3.5" drive externally, like if
               | I want to quickly get some data off of it or something.
        
               | gruez wrote:
               | AFAIK people who were pissed about the reds getting
               | switched to SMR are disjoint from the people who shuck
               | stuff. The latter group usually verifies the drives that
               | they get, because you're not guaranteed to get a drive
               | when shucking.
        
         | zozbot234 wrote:
         | One might argue that the changes are marginal and most users
         | won't be affected by them. This change hurts write throughput
         | for large write workloads, but these workloads are rare anyway.
        
           | dragontamer wrote:
           | If you change the specs, people expect your SKU to change.
           | Don't call it the SN550 anymore. Call it the SN551.
           | 
           | There's a whole slew of internet benchmarks on the SN550 and
           | how it performs on a wide variety of benchmarks. For WD to
           | muddle their branding by calling this new, slower drive ALSO
           | an SN550, weakens the brand and causes distrust in builders.
        
             | Plasmoid wrote:
             | I remember when Linksys (and others) had wireless devices
             | that worked really well in Linux. I bought 4 of them and
             | got two different versions of the thing with radically
             | different insides.
             | 
             | Someone at Linksys must have noticed that SKU X was selling
             | really well and looked for ways to cut the cost by
             | replacing the innards.
             | 
             | Eventually, online stores were putting the PCB revision
             | number in the sale listings because people had to pick a
             | specific rev.
        
         | leetcrew wrote:
         | I don't think there's any requirement that manufacturers
         | guarantee results of third-party reviews for the entire run of
         | a product. it probably just has to meet the specs published by
         | the manufacturer. as long as you still hit that burst read
         | number with some insane queue depth, everything's cool.
         | 
         | the corvette example doesn't really make sense because the
         | manufacturer provides their own 0-60 number. if no one can hit
         | the manufacturer's number in ideal conditions, that's a
         | problem. now if the manufacturer updates their official specs
         | to 0-60 in 10 seconds, that would be pretty weird, but not
         | illegal.
         | 
         | I remember a similar situation with RAM a few years ago. there
         | was some highly sought-after die that could be overclocked way
         | outside the official specs. you could buy a couple different
         | examples of the same SKU and they would have wildly different
         | overclocking limits based on the underlying die. eventually
         | that die wasn't produced anymore, so no one got the insane
         | overclocks. people were really unhappy about that, but at the
         | end of the day, they were relying on behavior that was outside
         | the promised specification.
        
           | [deleted]
        
         | sneak wrote:
         | It is fraud, but laws against fraud are not generally enforced
         | against large businesses in important industrial supply chains
         | unless they consistently and repeatedly flaunt it.
         | 
         | I'd be surprised if there _is_ a class action or FTC penalty.
        
         | antasvara wrote:
         | The real question is what Western Digital says the speed for
         | the drive is. I would guess that the changes don't touch the
         | stated top speed, as the article seems to indicate that this
         | only slows down write speeds after the cache is filled.
         | 
         | If Western Digital specified an average write speed, this might
         | be affected. However, that average could technically not have
         | changed depending on how they determined this average speed
         | (for example, they could have determined this average by
         | downloading and uploading smaller files).
         | 
         | I'd say that Western Digital isn't affecting the 0-60 time in
         | ideal conditions, just decreasing the ability of the drive to
         | attain that 0-60 time in less than ideal conditions.
        
           | Dylan16807 wrote:
           | > The real question is what Western Digital says the speed
           | for the drive is.
           | 
           | They say "Up to 1,800 MB/s"
           | 
           | So if they decided to put in flash similar to a samsung 860
           | QVO, which drops down to 80 MB/s when the cache is full, that
           | would still satisfy the spec.
        
             | speeder wrote:
             | Is this number correct? SSD with cache full can drop to
             | speeds slower than spinning disk drives?
        
               | Dylan16807 wrote:
               | The low end of QLC is _low_.
               | 
               | https://www.anandtech.com/show/13633/the-samsung-860-qvo-
               | ssd...
        
               | speeder wrote:
               | Reading those specs... I don't see any reason to buy it.
               | It is worse than my current 1 TB WD Blacks (spinning
               | disk, not SSD). And much more expensive too! I feel
               | disappointed now... I was hoping SSDs would have been
               | improved by now enough to make them good value for money
               | for someoen that needs crazy amounts of storage.
        
               | onli wrote:
               | The SSD will have a much better latency, and will in
               | practice lead to shorter load times, even with slow QLC.
               | 
               | But if you need a lot of storage HDDs still have the
               | better price per GB.
        
               | sekh60 wrote:
               | If you need crazy amounts of storage you are looking at
               | enterprise SSDs which do not have this sort of problem,
               | not consumer crap.
        
             | chihuahua wrote:
             | There's a reason they state the specs using this kind of
             | language. Anyone who experiences performance < 1,800 MB/s
             | is getting what was promised. And anyone who sees
             | performance > 1,800 MB/s is going to be happy.
             | 
             | Where it becomes absurd (and amusing, but still not fraud)
             | is when the manufacturer claims "up to XYZ or more!". Any
             | number is going to match that spec. So the statement says
             | nothing.
        
         | webmobdev wrote:
         | You are right - it should be treated as fraud. It's a common
         | business practice nowadays to bait and switch - first release
         | good quality products, get good reviews for it and then use
         | those good reviews to market your product. And after it has
         | sold a certain quantity and established a brand value, start
         | using cheaper and inferior quality components and extract more
         | profit.
        
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