[HN Gopher] Tell HN: Heroku bans 10 year account without notice ...
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       Tell HN: Heroku bans 10 year account without notice or explanation
        
       I've been a paying Heroku customer for a decade, with multiple
       businesses (a surf company, tennis reservation system) and personal
       projects hosted without issue.  On Tuesday, I woke up to sites down
       and my login not working. No emails from Heroku. After emailing
       support, I got an automated response that I'd been banned for
       violations of the Acceptable Use Policy. No details, just instantly
       dropped.  I've sent 10s of emails to every Heroku and Salesforce
       support and security department, called the SF offices, and tried
       social media. I still have no idea why my account was suspended,
       and apparently I have no recourse to get my company data back
       (backups, credentials...everything is through the Heroku login).
       Heroku is trying to put me out of business, I recommend you leave
       them before they do the same to you!
        
       Author : nicholasreed
       Score  : 56 points
       Date   : 2021-08-20 17:55 UTC (5 hours ago)
        
       | markus_zhang wrote:
       | I hope you get data back at least. Can I ask why did you consider
       | a cloud host initially?
        
         | nicholasreed wrote:
         | Easy deployment and scaling of resources a decade ago,
         | familiarity and not too expensive to switch as time has
         | progressed (of course I host things elsewhere, just have a lot
         | of client/personal data on Heroku).
        
       | phendrenad2 wrote:
       | Ah yes, the old "small company get bought by a huge company, now
       | you can't get customer service on the phone unless you're a
       | whale".
        
       | gbourne wrote:
       | Really sad the hear this. The advantages of a managed service
       | (Paas) are easily out weighted when they decide to shutdown your
       | company...and with Heroku, Firebase, etc there is technology
       | lock-in.
        
       | strzibny wrote:
       | Yep. It's better to assume this can happen. Still very
       | unfortunate :(
       | 
       | I am just finishing https://deploymentfromscratch.com/ for
       | anybody that wants to learn how to do it.
        
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       (page generated 2021-08-20 23:02 UTC)