[HN Gopher] Work from Home and Productivity
       ___________________________________________________________________
        
       Work from Home and Productivity
        
       Author : Dowwie
       Score  : 94 points
       Date   : 2021-05-14 13:58 UTC (9 hours ago)
        
 (HTM) web link (bfi.uchicago.edu)
 (TXT) w3m dump (bfi.uchicago.edu)
        
       | 0xCAP wrote:
       | Being able to use my own toilet gave me a 400% performance boost
       | tbh.
        
       | 6gvONxR4sf7o wrote:
       | COVID does not constitute a natural experiment!
       | 
       | A useful natural experiment is when something changes in a way
       | that can only (or at least almost entirely) affect your outcome
       | by way of the cause you're interested in. In the cause and effect
       | chain of A -> B -> C, if A affects B, but not C, then you can
       | exploit wild things in A to learn about how B affects C. But if A
       | affects C outside of B, you can't tell the effects apart.
       | 
       | COVID does not constitute a natural experiment!
       | 
       | It's a mantra that apparently needs repeating. The pandemic
       | changed work from home. Work from home presumable changes
       | productivity. The pandemic _also_ changes productivity, so you
       | can 't tell where the pandemic-driven productivity changes are
       | from more granularly. Learning anything that generalizes requires
       | tremendous care.
        
         | ineptech wrote:
         | Agreed! The elephants in the room for me are the self-reported
         | hours (Did "hours worked" really increase, or was that time
         | spent changing laundry and running errands that got classified
         | as work time) and the obvious confounder of children being at
         | home rather than in school.
        
           | majormajor wrote:
           | > (Did "hours worked" really increase, or was that time spent
           | changing laundry and running errands that got classified as
           | work time)
           | 
           | Let's keep in mind here too that "hours between commute
           | to/from office" != "hours working." Coffee shop runs,
           | lunches, snack breaks, chatting, walking around...
        
             | munk-a wrote:
             | It's really unfortunate that modern productivity metrics
             | try and maximize things like butt-in-chair hours and time
             | spent actively typing. I work in a rather creative part of
             | CS and those coffee runs and walks are pretty productively
             | spent time for me.
             | 
             | One of my issues early on into the pandemic is that I was
             | fearful of taking walks and my productivity actually
             | dropped as my physical exercise decreased. When I realized
             | this and started emphasizing active movement while working
             | (dancing to techno) and taking walks to get in bursts of
             | fresh air I found that things more than reversed.
             | 
             | I would note that I have to deal with ADD and physical
             | activity has a long history of positive impacts on folks
             | with such - so that advice might not go for everyone.
        
           | tdeck wrote:
           | Keep in mind also that this is a consulting company, where
           | people are always encouraged to report more hours in order to
           | bill the client.
        
             | SketchySeaBeast wrote:
             | That's kind of bizarre - I've worked in a couple of
             | consulting gigs now and the hours have always been tightly
             | reigned in - the company wanted all the hours for sure, but
             | they wanted you producing things constantly, just throwing
             | more hours at something and going over estimates was a way
             | to get yourself in trouble quick.
        
               | akiselev wrote:
               | You're talking about the interface between the worker and
               | the employer, the GP is talking about the interface
               | between employer and client. The employer doesn't want
               | the worker slacking off but that doesn't mean that they
               | won't create situations that result in more billable
               | work, such as by taking an inefficient path under the
               | cover of intangible factors.
               | 
               | The irony is optimizing for productivity in one while
               | optimizing for billing in the other.
        
           | cortesoft wrote:
           | I think that doing household chores and errands for supplies
           | SHOULD count a work time if you are working from home.
           | 
           | If you are WFH, then you are not only doing your main job,
           | but you are also working in the facilities department. If you
           | go to the office, there are people who clean the office, take
           | out the garbage, maintain equipment, clean the bathroom, etc.
           | 
           | At home you have to do all of that.
        
             | munk-a wrote:
             | You make a decent argument but... society doesn't judge
             | that commute times or medical appointments should
             | necessarily be reimbursed, so I think that there isn't
             | really a "sane baseline" to compare against in non-covid
             | times.
             | 
             | There's also the very real question of division of usage -
             | most of us are likely working in spaces that intersect
             | heavily with our private spaces (since we didn't move to
             | our current residences with having a dedicated home office
             | in mind) and that creates a pretty complex process to
             | actually assign responsibility - it shouldn't be 100% in
             | either direction, but it's hard to figure out how much of
             | that time was legitimately caused by you working from home.
        
         | pjungwir wrote:
         | That seems like a good point. I've worked from home for 15
         | years, and my productivity (and billable hours) took a big hit
         | last spring, just from the distraction of trying to learn what
         | I could and be prepared. Subjectively I'd say my focus suffered
         | as well. I imagine businesses have lost productivity in all
         | kinds of ways the last ~15 months.
        
           | kurttheviking wrote:
           | I need to read the article but your comment speaks to exactly
           | the analysis I'd like to see: what was the productivity
           | change among those with a stable WFH situation prior to COVID
           | vs. during COVID, and how does that correlate with family
           | status.
           | 
           | Personally, the biggest change for me in COVID WFH was not
           | the remote meetings -- I already had plenty of those -- but
           | it was the introduction of a second job: part-time
           | Kindergarten teacher.
        
         | addicted wrote:
         | That's not what is meant by a natural experiment.
         | 
         | https://en.m.wikipedia.org/wiki/Natural_experiment
        
         | jfengel wrote:
         | That's true, but it's a pretty common interpretation of the
         | term "natural experiment".
         | 
         | Few, if any, "natural experiments" are actually experiments in
         | a rigorous sense. But they are a thing that happens: you have
         | an uncontrolled happenstance that allows you to infer, but not
         | prove, something you want to learn more about.
         | 
         | When the surface meaning of a term has no referents, it will
         | often be co-opted to refer to something people need a term for
         | (assuming it's compact and convenient). Another example that
         | comes to mind is "homophobia", which doesn't refer to actual
         | "fear of homosexuals" but rather to a dislike for them -- a
         | thing which is very common but doesn't have a convenient, short
         | expression. (The term actually comes from being the opposite of
         | "homophilia", a reasonably straightforward but outdated term
         | for homosexuality.)
         | 
         | So it's true that we don't really have a good control and will
         | have difficulty separating out real causes and effects. But a
         | thing definitely happened and we can definitely try to learn
         | something from it -- a notion that happens often enough to
         | merit a name. If you've got a better one we can try to make it
         | catch on.
        
           | andersource wrote:
           | You're right, but then giving the title "Work from Home &
           | Productivity" is misleading, giving the (IMO false)
           | impression that results are generalizable for WFH beyond
           | COVID. And there are some pretty strong claims:
           | 
           | > Therefore, productivity fell by about 20%
           | 
           | > Employees also spent less time networking, and received
           | less coaching and 1:1 meetings with supervisors
           | 
           | > Employees with children living at home increased hours
           | worked more than those without children at home, and suffered
           | a bigger decline in productivity than those without children
           | 
           | I would say these results have more to do with COVID effects
           | and forced, sudden WFH than inherent characteristics of WFH.
        
             | ghaff wrote:
             | > Employees also spent less time networking, and received
             | less coaching and 1:1 meetings with supervisors
             | 
             | And, in normal times, remote workers often have/should have
             | off-sites/on-sites, in-person team meetings, etc. And I
             | haven't actually had fewer 1:1's. Probably more because I
             | haven't canceled as many due to travel. (Which isn't
             | necessarily a positive thing but still.)
        
             | jfengel wrote:
             | Very true. It does help that the full title has a colon
             | followed by "Evidence from Personnel & Analytics Data on IT
             | Professionals". That word "evidence" does help limit the
             | expectations for how much we can generalize.
        
               | andersource wrote:
               | True. But then why not explicitly state that this
               | evidence is from COVID? That would immediately allow
               | people to calibrate their expectations. In relation to
               | GP, COVID is the "natural experiment" here, _not_ WFH.
        
       | batterseapower wrote:
       | This is an associative study and thus can't really tell us
       | anything about the causal impact of working from home.
       | 
       | A recent properly-conducted randomized controlled trial found
       | that WFH improves productivity:
       | https://www.nber.org/papers/w18871
        
       | justAnIdea wrote:
       | Obvious. Logical. Especially with kids at home. But many don't
       | want to admit it.
        
       | rammy1234 wrote:
       | I don't see they have considered , daycares being closed, kids at
       | home, remote schooling, no where to go, mental agony ,
       | loneliness, overworked, many new to remote work culture, non-
       | remote friendly processes etc. Analyzing WFH when a pandemic is
       | ongoing is not helping anyone and it is doing no good.
        
       | xhrpost wrote:
       | A lot of comments here saying that this is a flawed study because
       | we don't know how the pandemic may have impacted a statistical
       | decline in productivity. I must ask, why is this not a concern
       | when someone anecdotally or statistically shows an increase in
       | productivity from Covid WFH? The response is instead something
       | like "we've known it all along! WFH is better!".
        
         | tayo42 wrote:
         | Probably just intuition, wfh was more productive despite a
         | global pandemic. Intuitively covid is a disruption that would
         | decrease in productivity like other distractions
        
         | tqi wrote:
         | Confirmation bias.
         | 
         | Honestly, IMO most of economics "research" is just a random
         | assortment of bullshit viewed through a lens of confirmation
         | bias. Results don't match your priors? Make adjustments to your
         | model assumptions until it does. Disagree with a result? Point
         | out at all the ways in which those assumptions are imperfect.
         | Results match your priors? LGTM.
        
         | andersource wrote:
         | For me personally, the reason is that I fully expect the
         | pandemic to negatively impact productivity in ways completely
         | unrelated to WFH (children in home instead of school, stress,
         | lack of preparedness to proper WFH, etc.). In contrast, I find
         | it difficult to think of pandemic-related but not WFH-related
         | aspects that I expect to _improve_ productivity. I 'd be happy
         | to be convinced otherwise.
        
           | theleftfielder wrote:
           | I think the biggest one is that most people's social lives
           | also dried up during the pandemic. You weren't finishing up
           | WFH and then rushing out to get dinner and see a movie with
           | friends. You weren't traveling or taking vacation. I've had a
           | lot of conversations with people on my team over the last
           | year that were some version of:
           | 
           | Them: "I finished this over the weekend."
           | 
           | Me: "That's great, but you're to be clear you're not expected
           | to do that. You should feel free to take weekends off to
           | recharge!"
           | 
           | Them: "Yeah but what else am I going to do right now?"
           | 
           | If there hadn't been a pandemic, they would've been doing all
           | of these other things and then more likely to cut back on
           | work when the end of work hours roll around.
        
       | Havoc wrote:
       | A big surprise to me was the impact on having "real talk"
       | discussions with my boss.
       | 
       | I joined during covid and obviously working at home I was used to
       | everything being truly 1:1 just between us. (I'm blessed with a
       | great boss)
       | 
       | The few back at office days rattled me a bit in terms of "who is
       | listening/judging" in open plan.
       | 
       | I've spent years in open plan so that aspect isn't new...but
       | somehow the covid contrast rattled me
        
         | Huiokko wrote:
         | I'm not sure what you mean.
         | 
         | I book 1:1 with my manager and it was always in a meeting room.
         | 
         | Is it common for you to have 1:1 in your cubicle?
        
           | QuercusMax wrote:
           | Pre-covid, I only ever had manager 1:1s in a meeting room, or
           | much more commonly, walking around the campus. Very
           | occasionally a 1:1 in a deserted corner of a cafeteria during
           | non-meal hours.
           | 
           | A manager 1:1 in a nonprivate space sounds awful.
        
       | hvocode wrote:
       | It's a shame the WFH experiment is blended with the pandemic.
       | It's hard to decouple the "effectiveness of WFH" from the
       | "pervasive impact of a global pandemic on all aspects of daily
       | life". I think a lot of people got a negative taste for WFH for
       | reasons that are less WFH and more pandemic.
        
         | rustybelt wrote:
         | Having three kids at home doing remote schooling is such a huge
         | confounding factor. Anecdotally, my WFH productivity (or at
         | least my uninterrupted work time tracked via RescueTime) seems
         | to have improved since my older two went back to in-person
         | school this quarter.
        
           | jethro_tell wrote:
           | Yeah, that's tough, and the younger ones can't do very much
           | of it by themselves without help.
           | 
           | Read the instructions here to learn how to read >
        
           | moshmosh wrote:
           | Not only that, but even if one had someone else to watch the
           | kids during that time, one couldn't go work from a coffee
           | shop or whatever like one normally might, for a change of
           | scenery or to avoid at-home distractions.
        
         | throwaway3699 wrote:
         | Lockdowns specifically, not just the pandemic.
        
       | dml2135 wrote:
       | I'd question how conclusions are being drawn here. I think the
       | key takeaway is that output did not change.
       | 
       | The authors then go on to say that since hours worked increased,
       | productivity decreased. But how do we define what an "hour
       | worked" really means? I know that I definitely spend more time
       | "working" during WFH in the sense that I am either being
       | responsive to colleagues or actively working on my own work.
       | However during that time I am also doing way more household tasks
       | than I would be working in an office.
       | 
       | You may call that a loss of productivity, but I'd call it an
       | increase in flexibility, freedom, and job satisfaction. And to
       | reiterate, output stayed the same, so what's the problem?
        
         | discardable_dan wrote:
         | Honestly, I think the study sort of damns itself with this
         | line:
         | 
         | > Time spent on coordination activities and meetings increased,
         | but uninterrupted work hours shrank considerably.
         | 
         | You can easily translate this as:
         | 
         | > Without workers in the office, middle management was left to
         | spend additional time on pointless meetings, inhibiting their
         | workers from spending their time on work tasks.
         | 
         | If that is true, let's consider the facts:
         | 
         | 1. Workers worked longer hours. 2. Workers spent more time in
         | meetings than before. 3. Workers achieved roughly the same
         | output.
         | 
         | Now, if we stare at these three things really hard, I think the
         | conclusion is that additional meetings do not play the
         | supplemental role that many managers seem to believe it does,
         | and in fact minimizing meetings will increase productivity.
        
         | jrcii2 wrote:
         | That's an interesting twist. I like the positive aspect of it
         | given I've mostly felt guilty for being able to flexibly take
         | on more household tasks while taking breaks from work.
         | 
         | I do think things would trend even more positively had this not
         | been a pandemic. Folks would have more flexibility in work
         | location and could "pick their spots" better in the sense that
         | they'd have more control over their environment and could
         | tailor it to specific tasks.
        
         | taylodl wrote:
         | I'm with you. I mix personal tasks and work tasks throughout
         | the day. My work output is the same or better, but the stuff
         | I'm getting done around the house - SKYROCKET! My quality of
         | life has improved dramatically.
        
       | js8 wrote:
       | I think it is, frankly, irrelevant. Companies need to understand
       | that their employees are adults, and should be able to pick
       | whichever way of working is comfortable for them. If that
       | decreases productivity, they should get less in compensation.
       | 
       | I doubt it will change, though, unless employees start to
       | organize in unions and demand to be treated in less patronizing
       | way.
        
       | ultrastable wrote:
       | "Sapience time measurement is sophisticated and designed to be
       | resilient to simple manipulatio nattempts. Merely keeping the
       | computer on for longer or watching videos instead of working does
       | not increase Input. Rather, it would require having the relevant
       | work software as the active window,and giving continuous user
       | input (via mouse, keyboard)."
       | 
       | doesn't sound that sophisticated to me lol. in any case their
       | claim that their output measure (completed tasks) is "rigorous
       | and objective" is questionable to put it mildly: "The company
       | uses a normalized measure of output to make different jobs and
       | roles comparable.For example, for a programmer the output measure
       | might be programming tasks completed divided by tasks assigned,
       | times 100. For other roles, Output might be the number of reviews
       | (e.g., of code) completed relative to the monthly target, or the
       | number of reports delivered relative to the target.". no mention
       | made of the relative effort required for each programming task,
       | or the quality of reports delivered - not to mention no
       | assessment of whether those targets accurately measure anything
       | that's beneficial to the company.
        
         | josephorjoe wrote:
         | lol, this would result in engineering teams generating
         | progressively smaller scoped tickets to maximize tasks and
         | reviews completed.                 Update Text For Button --
         | started 5/10, completed 5/11            Update Color Of Button
         | -- started 5/11, completed 5/12            Update Margins Of
         | Button -- started 5/12, completed 5/13            Update Border
         | Radius Of Button -- started 5/13
        
       | heisenbit wrote:
       | > but uninterrupted work hours shrank considerably.
       | 
       | How can that happen - kids aside? The best part of WFH
       | uninterrupted time for the more complicated tasks. We used to
       | call with our phones and felt obliged to pick up. Now we call via
       | Teams and you can simply tune out or be in a non-interruptible
       | state and people are less tempted to call when I'm trying to
       | focus.
        
       | dominotw wrote:
       | JP morgan is forcing me to come into office, i am still waiting
       | for my second dose.
       | 
       | Jamie is forcing ppl to come into work and making up stupid
       | anecdotes about how ppl are unproductive at home. Him being "fed
       | up" means i have to risk my life. [1]
       | 
       | I don't understand how he is getting away with this.
       | 
       | 1. https://www.cnbc.com/2021/05/04/jamie-dimon-fed-up-with-
       | zoom...
        
         | macd wrote:
         | > (They) would fully expect that by early July, all U.S.-based
         | employees will be in the office on a consistent rotational
         | schedule.
         | 
         | > Employee rotations at JPMorgan will be subject to a 50%
         | occupancy cap until U.S. authorities revise their social-
         | distancing guidelines, according to Tuesday's memo. The bank
         | advised workers that "with this time frame in mind you should
         | start making any needed arrangements to help with your
         | successful return."
         | 
         | Why are you trying to make it seem like they told you to come
         | in every day starting this week, whether you're vaccinated or
         | not?
         | 
         | 1.
         | https://www.bloomberg.com/news/articles/2021-04-27/jpmorgan-...
        
           | dominotw wrote:
           | > Why are you trying to make it seem like they told you to
           | come in every day starting this week, whether you're
           | vaccinated or not?
           | 
           | where did you get "every day starting this week" , pulled it
           | out of your ass?
           | 
           | I'll send you my managers email address you can ask him
           | personally if you are so curious. Maybe you'd have better
           | luck finding out than me.
        
           | oldprogrammer2 wrote:
           | If I had to guess, it's overzealous middle management layers
           | wanting to show Jamie that their teams are proactive and
           | doing more than the minimum. You know, because of their
           | exceptional leadership qualities.
        
             | geodel wrote:
             | Besides what you said which is very likely true. These type
             | of things are always verbal communication all the way to
             | top. So it would not be surprise either if management made
             | very measured release and written communication but
             | internally/verbally it is hustling to get everyone back
             | asap.
             | 
             | We have roughly about same announcement. It is confounding
             | to hear "You all did great working from home. Now be back
             | asap to work and meet face to face." Apparently working via
             | slack/webex from office is vastly more productive than
             | doing same from home.
        
         | whoisburbansky wrote:
         | Kroger's CEO getting paid bonuses [1] to avoid giving front-
         | line workers hazard pay while continuing to put their lives
         | literally on the line over the past year gives me little hope
         | that anyone will ever be held accountable for this sort of
         | behavior.
         | 
         | https://www.bloombergquint.com/onweb/kroger-blasted-for-
         | endi....
        
         | potatoman22 wrote:
         | Probably because studies like this and others show that WFH is
         | less productive.
        
           | dominotw wrote:
           | I highly doubt he is making his decisions based on academic
           | studies. He is quoting dubious personal anecdotes to justify
           | his decisions.
        
       | [deleted]
        
       | tobr wrote:
       | What raises my eyebrows here is that the output is 100.00% in
       | both periods, for both the 1st and 3rd quartile. This seems
       | extremely artificial. Basically, when 1 task is assigned, 1.0000
       | tasks will be completed. I've only skimmed but didn't see any
       | discussion of how the tasks are assigned - is there any variation
       | on that end?
        
       | Karrot_Kream wrote:
       | Important to note that:
       | 
       | > Using personnel and analytics data from over 10,000 skilled
       | professionals at a large Asian IT services company
       | 
       | I suspect companies that already had strong WFH and remote
       | friendly practices in place probably had very different outcomes.
       | Western companies probably also have very different communication
       | styles that would lead to different outcomes as well.
        
       | jll29 wrote:
       | It could well be that CoVid19 led to a 50% productivity loss
       | (processes had to be completely reengineered or stood up from
       | scratch without setting foot in the office).
       | 
       | Then, if the actual measured loss is 20% then perhaps it actually
       | went up by 30% (the difference).
       | 
       | One cannot really conclude much from this study due to a lack of
       | control, and I hope this is discussed honestly in the paper.
       | 
       | One thing I could observe is that working from home required a
       | lot of people that are not used to it to learn to communicate
       | professionally in writing, which they weren't used to. With the
       | option of clarifying via a quick personal chat on the corridor
       | taken due to an "all remote" forced work mode, poor communicators
       | really do need a lot of overhead in terms of extra
       | Teams/Zoom/Slack... meetings to get their message across.
       | 
       | Another observation was there was suddenly a lot of extra work.
       | Initially I expected to have more time due to less business. In
       | reality, CoVid19 also presented new opportunities, so extra
       | projects were launched that would not have been required without
       | the pandemic. Another variable that can't really be controlled.
       | 
       | Working from home as a planned/rolled out thing for a percentage
       | of people is vastly different from a pandemic improptu shutdown.
       | I was actually surprised how quickly the whole business world
       | adjusted. I've been arguing for years in favour of working from
       | home but was told it can't be done, or people won't do enough
       | work.
        
         | esyir wrote:
         | If there's something I've realised about the hn gestalt, it's
         | that any anecdote in favour of wfh is taken as true by default,
         | while any critique of wfh is assumed to be bunk unless
         | absolutely faultness.
        
       | pojzon wrote:
       | Ofcourse my productivity dived.. I have to spend 3h per day on
       | meetings to align with ppl on various thing because ppl force me
       | to have f2f meetings over zoom. Things that could have been an
       | email.
       | 
       | On top of that are kids and wife who drive me crazy and
       | constantly interrupt when you have to focus.
       | 
       | This is not a correct way to measure WFH, during normal WFH
       | situation my kids would be in school and my wife at work..
       | 
       | And coworkers wouldnt be so desperate for interactions with
       | others.
        
       | not2b wrote:
       | So, about the same amount of work got done, but it took more
       | hours of working to get it done. Seems about right; efficiency
       | per hour went down but the company got about the same amount of
       | work from the employees. The per-hour productivity loss would be
       | less if commute time were to be factored in: I'm putting in more
       | hours of work, but my commute was more than an hour a day.
        
       | Dowwie wrote:
       | "Total hours worked increased by roughly 30%, including a rise of
       | 18% in working after normal business hours. Average output did
       | not significantly change. Therefore, productivity fell by about
       | 20%. "
        
         | DeRock wrote:
         | Excludes commute time from work-from-office hours, which makes
         | the comparison moot. I'd rather be unproductive at home, than
         | unproductive in traffic.
         | 
         | Also, this surveyed a single "large Asian IT services company".
         | Its an anecdote with significant cultural work biases that may
         | make this inapplicable to eg. American firms.
        
           | kaskakokos wrote:
           | Understandable, in my case I commuted by bike in 20 min, I
           | have changed 40 min of healthy biking for 2+ hours of extra
           | work.
           | 
           | And these are not cold numbers from an study, it is my
           | reality and it can explain my bad mood of the last times.
        
             | ipaddr wrote:
             | Why are you working an extra two hours? Can't you bike 20
             | minutes around your neighbourhood finish two hours earlier
             | and do a quick 20 minutes after work?
        
               | refactor_master wrote:
               | That's what I do. Now I can allow myself a 20-min ride in
               | the middle of the day. Does incredibly things for
               | clearing your thoughts.
        
             | redis_mlc wrote:
             | > in my case I commuted by bike in 20 min
             | 
             | So ... you admit that you're an outlier, yet offer your
             | opinion anyway.
             | 
             | On HN, pedantry is our job.
        
       | rkk3 wrote:
       | "Employees with children living at home ... suffered a bigger
       | decline in productivity than those without children"
       | 
       | Surprising No One.
        
         | jrcii2 wrote:
         | I'd be curious to hear about the effects of pets, especially
         | since so many people added them at some point during the
         | pandemic so you could get some interesting before and after
         | stats.
        
       | tdeck wrote:
       | > The jobs involve significant cognitive work, developing new
       | software or hardware applications or solutions, collaborating
       | with teams of professionals, working with clients, and engaging
       | in innovation and continuous improvement.
       | 
       | > The company provided rich data for a large sample of more than
       | 10,000 employees, for 17 months before and during WFH, from its
       | personnel records and workforce analytics systems. It has a
       | highly-developed process for setting goals and tracking progress
       | towards them, culminating in a primary output measure for each
       | employee.
       | 
       | I am skeptical. Why? I've never seen a half-decent way of
       | quantifying output in all my time on the job at 7 companies.
       | Sure, this company complies enough numbers so that clients and
       | upper management feel the performance is quantified, but that's
       | not the same thing. At a minimum this productivity metric needs
       | to be interrogated more closely.
        
       | bcrosby95 wrote:
       | The arguments back and forth on this are always interesting to
       | me.
       | 
       | I don't particularly care either way since I've been work from
       | home for the last 15 years. All I can say is that working from
       | home during the pandemic isn't the same as normal times. Even if
       | you don't have kids at home, there's a huge difference between
       | working from home and staying at home all day long every day,
       | versus going out for lunches (especially with friends), dinners,
       | doing things on weekends, etc.
       | 
       | I'm lucky enough to live in a suburb and have nice walking trails
       | that I could use that were pretty much empty during this whole
       | thing - for much lunch break I regularly eat lunch and take a
       | small walk along a creek. Or take a quick dip in my swimming
       | pool. I've had it a lot better than some of my friends in larger
       | cities that felt like they could go practically nowhere and do
       | almost nothing.
        
       | stakkur wrote:
       | They used tracking software on employee's computers. That alone
       | was enough for me to close the link without reading further. My
       | company uses Microsoft's inane version of this, and the only real
       | thing it measures is the amount of money going into Microsoft's
       | account.
        
         | Guest42 wrote:
         | One of the measures/trackers is the various spreadsheets that
         | get opened. This certainly hurts the employees that have
         | automated those aspects of their jobs. One of my initial roles
         | had me inherit 15 different spreadsheet reports and over time I
         | pushed all the report logic upstream so that I never had to
         | open them. This made me much more productive whereas the
         | tracking would show me as contributing very little.
        
         | themanmaran wrote:
         | "the analytics software takes into account whether an employee
         | actually engages in a relevant task (which counts as work time)
         | or merely procrastinates at their desk (not counted), by
         | monitoring which software tools the employee uses"
         | 
         | That's genuinely awful. I wonder to what extent employees are
         | aware of the analytics, and how many people just set up macros
         | look busy.
        
           | 908B64B197 wrote:
           | Keep in mind the study was made using : "personnel and
           | analytics data from over 10,000 skilled professionals at a
           | large Asian IT services company"
           | 
           | In this industry we all know what this really means. Some of
           | us have dealt with these "skilled professionals". I don't
           | think spending more time in their IDE is going to make them
           | any more productive than they already are...
        
           | ska wrote:
           | These sort of analytics are endemic in some industries; most
           | people will have seen some generic notification, e.g. "system
           | usage may be monitored on company equipment" but have no idea
           | this means "your laptop is logging everything you do, all the
           | time".
        
           | ultrastable wrote:
           | I agree it's awful, not to mention the fact that employees
           | weren't informed of the Microsoft tracking software being
           | used in the firstplace, but what's funny is that according to
           | their analytics having yr IDE open & wiggling the mouse
           | cursor counts as "engaged in a relevant task". whereas going
           | on Twitter to get answers about a programming question would
           | be counted as unproductive social media use
        
           | avgDev wrote:
           | These tools are definitely awful. Last week I spent hours
           | reading a programming book because I was unsure about certain
           | part of my code and needed a refresher.
           | 
           | Also, a lot times I just need to think without typing
           | anything. There are days where I only type few lines of code
           | but getting the knowledge to write it takes hours of looking
           | at the business and making sure there is no ill effects
           | somewhere.
           | 
           | I still deliver and my boss doesn't need to hold my hand.
        
         | bigmattystyles wrote:
         | Is that the thing called Insight that showed up in my corporate
         | outlook?
        
       | missedthecue wrote:
       | It never seemed surprising to me to think that the disaster that
       | has been high school and college from home might also be a
       | problem for working from home. After all, one major difference
       | between working from home and learning from home is that working
       | relies on human interaction much more heavily than studying.
       | 
       | But no one seems to even bother disputing that college-from-home
       | is an inefficient way to learn compared to in-person. It is
       | practically a universally accepted fact. Meanwhile, the entire
       | internet seems to rush to find flaws, no matter how minute, in
       | any study that casts the faintest negative light on working-from-
       | home.
        
         | denimnerd42 wrote:
         | i learned my entire curriculum from youtube 2014-2018 so i
         | dispute that remote college is inefficient. however i would not
         | dispute that universities would have any motivation to make the
         | remote learning process work well for fear of future
         | consequences.
        
           | missedthecue wrote:
           | Perhaps 'inefficient' was a poor choice of terms on my part.
           | What I mean to say is that getting your education at an
           | institution yields superior results compared to watching
           | youtube videos.
           | 
           | When learning in-person, cheating is less easily facilitated,
           | student engagement is more naturally promoted, discussion and
           | interaction is inherently encouraged, distractions are much
           | fewer, and the general atmosphere is fully conducive to the
           | retainment of information and study material.
        
             | denimnerd42 wrote:
             | actually i highly dispute that. as good youtube videos have
             | highly skilled tutors or highly skilled professors
             | conveying the content. not random adjuncts, graduate
             | students, assistant professors, and sometimes the
             | occasional skilled lecturer. if i didn't watch youtube
             | vidoes i would have never have passed. my experience in
             | class was abysmal and going to class to figure out the exam
             | content and then watching videos afterwards resulted in way
             | better grades.
        
               | missedthecue wrote:
               | Youtube videos can be watched whether or not you attend a
               | class with professional faculty and a group of minded
               | colleagues in-person. It's not as if attending an
               | institution precludes you from consuming other material.
               | Students have been doing that for years.
        
               | denimnerd42 wrote:
               | True. but that's similar to the common practice of going
               | to meetings at work and then doing the actual hard
               | concentration work at home after hours. I don't want to
               | work 12 hours a day. I want to get my work done and be
               | done. I'm looking for efficiency. Not a social club.
        
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