[HN Gopher] Google user asks Google support for help, user ends ...
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Google user asks Google support for help, user ends up helping
support employee
Author : davidbarker
Score : 42 points
Date : 2021-05-05 18:14 UTC (4 hours ago)
(HTM) web link (twitter.com)
(TXT) w3m dump (twitter.com)
| aranelsurion wrote:
| This is a good opportunity to take it as a reminder to backup
| your data from Google. In three steps you can ease some of the
| future pain when/if disaster strikes and you get stuck between
| the cogs:
|
| 1) get your own domain if you don't already, and run your e-mail
| over there. (so, no @gmail.com emails) 2) use google takeout,
| it's a service that can e-mail you periodically with a link of
| your data over various Google services. IIRC it can also sync to
| other clouds, dropbox etc. Data will be stale, but still better
| than losing everything I suppose. 3) if you use google drive,
| install google sync app and let it sync to a trusted computer of
| yours.
|
| optionally you can also sync your e-mails through IMAP if you
| keep a large archive, or if potentially losing recent e-mails
| (that are not picked up by last takeout) is too big of an issue
| for you.
|
| as a bonus, I try not to pay Google for anything through my main
| account, to prevent issues with payment, chargebacks/disputes,
| false positive fraud detection etc.
|
| .. or you can get a paid workspaces account, you'll likely still
| need to do all of the above to make sure, but your odds of
| getting some kind of support will be at least bigger than zero,
| esp. if you don't have a million followers on Twitter.
| timeless102 wrote:
| I have a domain and use it with Gsuite but my domain contact
| email (to change anything with the registrar like moving the
| domain to another registrar) is still set to my gmail account.
| I did that because I thought you could get stuck in a sort of
| loop if you ever had problems with the registrar. You'd then
| not be able to potentially access your email to transfer your
| domain. But the same issue is possible if I lose access to my
| gmail.com account. How do you handle that situation or do you
| simply use your domain gsuite account as the admin contact with
| your registrar?
| timeless102 wrote:
| Additionally, what do you use for your registrar account
| recovery email? Like if you need to recover your registrar
| account password? I just can't think of a way to set it up so
| a free gmail account isn't involved at some point.
| financialize wrote:
| This is what decline looks like. All the techno-optimists should
| take note.
| weird-eye-issue wrote:
| I've had this same thing happen with a piece of furniture I was
| putting together. I ended up realizing their phone support was
| wrong and the manual was wrong too. So I emailed the support to
| tell them how the step actually needed to be completed so they
| could pass it along to fix the manual. I guess they didn't
| understand, as they replied to my email telling me again the
| wrong steps and that I had built mine wrong.
|
| A couple weeks later I got an email from somebody higher up
| thanking me.
|
| This is not really relevant to the Tweet but I wish companies
| spent more time on their manuals, I consistently get frustrated
| with how ambiguous and sometimes wrong they are.
| soylentgraham wrote:
| I wish more companies had somewhere to send (sometimes solved)
| issues, or even any feedback. I use Twitter to vent, but that
| rarely reaches anyone past social marketing.
|
| As i like my small screen, often I feel the iphone SE is
| neglected everytime i get an app update as banners start to
| fill an app i use regularly and left with a scrollable 14px
| high content area :) Just let me send a screenshot to someone
| please!
| peanut_worm wrote:
| That is so insane I almost can't believe it is real. Is Google
| just completely operated by robots?
| belval wrote:
| This is very funny but not very relevant I think. The employee
| explains it well: they don't have live support for free gmail
| accounts so they can't help. The employee should not give
| information about himself.
|
| At the scale of Google the employee is effectively just another
| customer.
| vlovich123 wrote:
| I tried to follow the solution but I couldn't figure it out. Does
| anyone understand what they did to fix their account? Kind of
| ends abruptly after "hit f12" to open devtools with no indication
| of what they did in the Application tab of the dev tools.
| jonny_eh wrote:
| Wait, what was the fix? Did he delete his cookies?
| ForHackernews wrote:
| Hang on, the headline here should be: "Google support exists" -
| how do you talk to a live person there?
| AdamJacobMuller wrote:
| If you're a paying customer of gsuite/workspace? It's very
| easy. If you're not, it's impossible.
| miles wrote:
| Free Google / Gmail customers can pay $2/month for Google One
| and receive phone support: https://one.google.com/about/support
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(page generated 2021-05-05 23:02 UTC)