[HN Gopher] Amazon security staff reported its own tweets as "su...
       ___________________________________________________________________
        
       Amazon security staff reported its own tweets as "suspicious,"
       fearing hack
        
       Author : danso
       Score  : 225 points
       Date   : 2021-03-29 16:36 UTC (6 hours ago)
        
 (HTM) web link (theintercept.com)
 (TXT) w3m dump (theintercept.com)
        
       | josefresco wrote:
       | Snark is not limited to just @amazonnews - also @amazon_policy _.
       | 
       | _https://twitter.com/amazon_policy/status/1374739879570116610
        
       | turdnagel wrote:
       | It's a news story that someone inside Amazon thinks the tweets
       | are bad?
        
       | hikerclimb wrote:
       | Good. Hopefully Amazon got hacked.
        
       | boomboomsubban wrote:
       | I wonder if the account purposely changed it's source label to
       | avoid any pee bottle posts coming from "Sprinklr."
        
       | 1-6 wrote:
       | The parodical logo with the Amazon smile going through the
       | Twitter bird was brilliant.
        
       | anonymousiam wrote:
       | So Amazon/Bezos are learning how to behave on Twitter by example
       | of Donald Trump?
        
       | citizenpaul wrote:
       | I like it!
       | 
       | Its a million times better than the usual corporate nothing
       | platitudes.
        
       | andonisus wrote:
       | I am of the opinion that all truckers (or people in the delivery
       | profession) pee in bottles to save time, not just Amazon drivers.
       | Why is Amazon being singled out here? I suppose the argument is
       | that it is caused by their aggressive delivery metrics and
       | policies, but would t this be true of any shipping company? If
       | drivers are incentivized to by the number of packages they
       | deliver to meet bonuses or certain payouts, isn't it logical they
       | would do anything to save time? How would you even change the
       | compensation or penalty structure to account for this?
        
         | maxwell wrote:
         | USPS mail carriers do not piss in bottles.
         | 
         | If a manager, or set of metrics, prevented bathroom breaks,
         | that's a major contract violation and would be arbitrated
         | successfully by a competent union steward.
        
         | throwaway0a5e wrote:
         | >Why is Amazon being singled out here
         | 
         | Because Amazon is a brand upper middle class white collar types
         | interact with. Swift and Schneider are not. Everyone thought
         | they were at least a couple intermediaries removed from the
         | trucker jugs.
         | 
         | Just wait until they discover what construction site porta-
         | johns are like.
        
         | tclancy wrote:
         | I am so confused by the set of responses based on the idea
         | "Well, lots of other people have awful working conditions, why
         | are we picking on this particular billion dollar corporation?"
        
           | z3c0 wrote:
           | It's very much "whataboutism". Best case, it's tonedeaf and
           | overly-dismissive. Worst case, it's a deliberate distraction.
           | 
           | I try to follow Hanlon's Razor, so I'll go with the best case
           | and just assume these people are unempathtic contrarians,
           | instead of corporate shills.
        
         | unethical_ban wrote:
         | The nature of the job, its geography/logistics and Amazon's PR
         | campaign as this wonderful, progressive employer.
         | 
         | Someone said "it's what the middle class interacts with" but
         | it's also about Amazon's aggressive blocking of reform or real
         | worker rights.
        
         | calcifer wrote:
         | > I am of the opinion that all truckers (or people in the
         | delivery profession) pee in bottles to save time, not just
         | Amazon drivers.
         | 
         | What is your opinion based on? A hunch? Random number
         | generator? Your star sign? Maybe your horoscope?
         | 
         | > Why is Amazon being singled out here?
         | 
         | That's a strawman, nobody is singling out this company.
         | Everyone is talking about Amazon because they publicly _denied_
         | this ever happens from an official account.
         | 
         | > How would you even change the compensation or penalty
         | structure to account for this?
         | 
         | Oh I don't know, maybe... and I realize this idea is so far out
         | there so please bear with me for a second, maybe institute
         | mandatory 15 minute breaks every 2-3 hours into the delivery
         | schedule? Crazy, I know.
        
         | mullingitover wrote:
         | > Why is Amazon being singled out here?
         | 
         | "Amazon forces warehouse workers to pee in bottles" was a thing
         | two years ago. I haven't heard of this being a common thing
         | outside anecdotal accounts, and looking at the amazon employees
         | subreddits it sounded like it was overblown. Amazon responded
         | forcefully to _that_ claim in their tweet, and was subsequently
         | hit with a  'gotcha!' when the _drivers_ were reported to be
         | doing it.
         | 
         | From what I've read, Amazon's warehouses aren't a fun place to
         | work, but not overall different from any other warehouse job.
         | Along the same lines, their delivery jobs aren't remarkably
         | different from other delivery jobs and the drivers peeing in
         | bottles is a thing that happens across the board in the
         | industry.
        
         | dboreham wrote:
         | Indeed. I live close to an interstate in a rural area and the
         | neighbors to a trash pickup every year. We're actually picking
         | up trash on the "frontage road" rather than the interstate, but
         | the two are only 100' apart. I can tell you that truck drivers
         | peeing in bottles then throwing said bottles out the window is
         | very common.
        
         | ullevaal wrote:
         | The incentives leads to dangerous driving, careless handling of
         | packages and unsanitary work conditions that highly likely
         | contribute to higher employee turnover.
         | 
         | Amazon does not pay for the externalities of more dangerous
         | driving in your neighbourhood, other than their subcontractors
         | might increase their prices if their insurance starts getting
         | more expensive. They do not pay [edit: you] for the time and
         | effort when they have to redeliver a broken package.
         | 
         | You change the compensation by setting goals that are actually
         | reachable, and then having the workers iterate together with
         | the employer to find and fix inefficiencies. The antagonism of
         | unreachable goals is bound to lead to public relations issues.
         | This of course assume that you see this article or articles
         | like it as a public relations issue, so if that view is
         | negligible then Amazon will see no harm.
         | 
         | Amazon's response to dangerous driving: [1]
         | https://www.theinformation.com/articles/amazon-plans-ai-powe...
         | [2] https://vimeo.com/504570835/e80ee265bc
        
         | maxerickson wrote:
         | Amazon lied about it very publicly. They lied and said they
         | didn't even know about it, and then an avalanche of evidence
         | showing they knew about it was released.
        
           | px43 wrote:
           | Did they? The tweet I saw was specifically talking about
           | Amazon employees, and last I checked, none of the people
           | driving delivery trucks are in any way employed by Amazon.
           | 
           | My understanding was that someone had made the accusation
           | that this was happening in fulfillment centers, which are
           | employees, and Amazon was officially denying it.
           | 
           | Amazon DSP drivers are hired and managed completely by third
           | party companies.
           | 
           | https://logistics.amazon.com/marketing/faq
        
             | maxerickson wrote:
             | It's not really that interesting a distinction if the
             | vehicles are literally branded "Amazon" and Amazon is the
             | only customer.
        
       | ipsocannibal wrote:
       | I think Amazon needs to ask itself how this barrage of
       | reputational damage is going to affect tech recruiting. Its been
       | very slow to get on the remote work as the future train, its
       | anti-worker crush the little guy cred is through the roof, and
       | the hypocrisy of the LPs in light of recent company actions is
       | blaring. Each of these is particularly off putting to a sizable
       | portion of the typically left leaning US dev set Amazon tries to
       | recruit. I guess Amazon has recourse as they can double down on
       | hiring H1B's to sidestep negative perceptions in the US.
        
       | kerng wrote:
       | Maybe Bezos personally tweeted this time.
        
       | andrewnicolalde wrote:
       | I'll never understand why companies think directly involving
       | themselves in the political discourse is a good idea.
       | 
       | It would honestly even be different if Jeff Bezos himself tweeted
       | these things, but to see the Amazon corporate news account try to
       | one-up Elizabeth Warren is so bizarre..
        
         | advisedwang wrote:
         | I don't believe these tweets are aimed at the general public.
         | At the time of these tweets they were in the final days of a
         | union election. Amazon is trying to win over undecided workers
         | from unionizing.
        
           | AlexandrB wrote:
           | That could only work if the workers didn't read any of the
           | replies. Seems like a bad strategy.
        
         | rainyMammoth wrote:
         | I find it refreshing to see a company openly tweeting what they
         | think and not issuing boring PR statement. It is probably going
         | to cost them a lot in backslash though
        
           | funman7 wrote:
           | I was thinking the same, might be a good example for
           | exercising the average persons ability to not just blindly
           | read slanted article headlines. They can easily see for
           | themselves.
        
           | zionic wrote:
           | Honestly despite my issues with amazon those tweets are
           | refreshing. Sterile corporate communication is an outmoded
           | boomer concept that appears to be dying with them.
        
         | vkou wrote:
         | > I'll never understand why companies think directly involving
         | themselves in the political discourse is a good idea.
         | 
         | Because the capacity to ignore politics is inversely
         | proportionate to the danger politics poses to you.
         | 
         | Large incumbent corporations are deeply dependent on preserving
         | the status quo, in order to preserve their business model.
         | Preserving the status quo requires active politicking.
        
         | blihp wrote:
         | It's called sucking up to the boss. Whoever was responsible for
         | the tweets evidently believed the Bezos would approve of the
         | content. It gives him plausible deniability (after all, _he_
         | didn 't write it) and in many cases may improve the career
         | prospects within the company of the person who did write it.
        
         | croutonwagon wrote:
         | Even more bizarre is some of them make no sense...
         | 
         | Example:
         | 
         | https://twitter.com/amazonnews/status/1375509172549132289?s=...
         | 
         | Quote: >There's a big difference between talk and action.
         | @SenSanders has been a powerful politician in Vermont for 30
         | years and their min wage is still $11.75. Amazon's is $15, plus
         | great health care from day one. Sanders would rather talk in
         | Alabama than act in Vermont.
         | 
         | Hes the US senator for Vermont. He is charged with being a
         | respresentative for the state of Vermont for the Union of the
         | United States and is responsible for 1/2 of the votes for that
         | state on Federal Laws.
         | 
         | He is no more powerful than any other Vermont citizen in
         | regards to their own state laws such as minimum wage...Its like
         | they gave the keys to the account to some disgruntled
         | intern....
        
         | kaesar14 wrote:
         | There's reports (source:
         | https://www.theguardian.com/technology/2021/mar/29/jeff-
         | bezo...) that Bezos got mad that the media department wasn't
         | doing enough to combat the "outright lies" spread by the media
         | about Amazon working conditions, which apparently spurred the
         | latest tweets from the AmazonNews account. Seems to be a self
         | inflicted wound from ego.
         | 
         | Edit: Source requested
        
           | inetknght wrote:
           | > _There 's reports that_
           | 
           | [citation needed]
        
             | kaesar14 wrote:
             | https://www.theguardian.com/technology/2021/mar/29/jeff-
             | bezo... Added
        
               | derg wrote:
               | It's also literally in the Intercept article with a link
               | to the story lol:
               | 
               | > According to Recode, the suspicious tweets in fact came
               | at the behest of Amazon CEO Jeff Bezos, who had recently
               | conveyed disappointment to Amazon officials that the
               | company was not pushing back against criticisms that he
               | considered misleading.
        
               | kaesar14 wrote:
               | Whoops..
        
               | derg wrote:
               | ha i meant to reply to the person asking for a citation
               | but also another one you can add into your post.
        
             | [deleted]
        
             | josefresco wrote:
             | https://www.vox.com/recode/2021/3/28/22354604/amazon-
             | twitter...
        
           | jaywalk wrote:
           | The article mentions this. And I can understand Bezos getting
           | upset (although the "lies" may be more truthful than he
           | thinks) but the way they chose to respond was worse than
           | doing nothing at all.
        
             | anonymousab wrote:
             | You could view it as Bezos or Amazon simply coming to terms
             | with the fact that they are not subject to any rules of
             | decorum, or at any risk from ever failing due to their
             | public actions. That they, as the mega corp, have reached
             | the point of being above society and have no need to be
             | polite or conform to inconvenient social norms anymore.
        
               | vineyardmike wrote:
               | > they are not subject to any rules of decorum
               | 
               | Really, no one is if they don't want to. The Age of
               | Social Media, meant trump didn't have to be polite
        
             | derg wrote:
             | hell hath no fury like a displeased business tyrant
             | 
             | imagine getting that mad as like the richest person in the
             | goddamned world.
        
           | anchpop wrote:
           | If you feel that lies are being spread about you and you try
           | to correct the record, how is that a self-inflicted wound
           | from ego? Isn't that what anyone would do?
        
             | kaesar14 wrote:
             | If you're a person, sure. If you're a business and you have
             | a good amount of Congress in your pocket, have near
             | infinite wealth, and get away with a myriad of abuses
             | against your employees, why draw the ire of the public with
             | rude comments against sitting Congressmen and
             | Congresswomen? Do you think these comments serve to further
             | Amazon's goals, or have they hurt?
             | 
             | It's clear to me as well that Amazon's replies were
             | outright lies - they are making their employees defecate
             | and urinate into bottles, and they do get away with not
             | paying / underpaying taxes. They're not even correcting the
             | record, they're just lying more.
        
               | anonymousab wrote:
               | >why draw the ire of the public Because that ire is
               | powerless and asserting dominance over society is a
               | series of shifts like this.
               | 
               | They're going to tell people what their version of
               | reality is, and people will have to accept it; There will
               | be no comeuppance, and alternate realities and truths are
               | to be forcefully disregarded whenever that's more
               | convenient than ignoring them.
        
       | bredren wrote:
       | We had a driver pour out a bottle of pee directly onto the street
       | in front of our place from his open driver's side van window on
       | Saturday afternoon.
       | 
       | My wife got a photo and then immediately after they delivered
       | packages and left I went and took a photo because I couldn't
       | believe it.
       | 
       | I had not heard about the controversy until then, but my wife had
       | been following it. I read these tweets and I also didn't believe
       | they were real, they were far too aggressive.
       | 
       | It was strange because I felt like I needed to know if it was in
       | fact pee or not, but I also was not willing to bend over and
       | smell it. It had all of the appearances of pee, yet the disposal
       | was so obviously careless and conspicuous it was as though the
       | person wanted to be caught.
       | 
       | The up close photo I took shows two foamy sections.
       | 
       | We discussed ethical issues of the potential for the worker being
       | fired over this. And whether it ever okay to pour a bottle of pee
       | out in front of some homes on a bike way. We also consulted a
       | USPS mail carrier friend about what he has dealt with and USPS'
       | procedure for bio breaks.
       | 
       | Gathering all that, I still chose to email the photos and ask
       | Amazon how they intended to handle this.
       | 
       | Waiting on a reply.
       | 
       | Edit: This was a tough call, I added some additional details
       | below.
       | 
       | If the driver had knocked on our door and asked to use our
       | bathroom, I'd have absolutely invited him in. This happened with
       | a Fedex driver once before. That person ended up leaving pee on
       | the seat, which was pretty gross.
        
         | tanderson11 wrote:
         | You are a sick and fucked up person
        
         | notJim wrote:
         | A bit surprised you sent the photos to Amazon. That person is
         | likely to be fired. A bit of pee on the street is not going to
         | harm anything or anyone (otherwise the streets around bars
         | would be an enormous biohazard), although it's obviously gross.
        
           | Rule35 wrote:
           | > That person is likely to be fired.
           | 
           | Umm, yeah. They dumped a bottle of piss outside a customers
           | house.
           | 
           | That's bad advertising. Or, possibly, it's intended to be
           | good union advertising.
           | 
           | But either way, that person has got to go.
           | 
           | So many dishonest people downvoting. Probably unionists. We
           | know that this case hangs on the difference between
           | contractors and employees, and that even if employees
           | unionize the contractors will _choose to_ keep peeing in
           | bottles.
        
             | ziddoap wrote:
             | Finding your viewpoint disagreeable does not make one
             | dishonest or a "unionist".
        
             | eggsmediumrare wrote:
             | Or maybe that person and all his colleagues should have
             | enough flexibility that they don't have to do this.
        
               | Rule35 wrote:
               | This _is_ driver flexibility. They choose the amount of
               | deliveries they take. The drivers do this because they
               | want more money.
               | 
               | People generally courier as an in-between job, like
               | construction laborer, and they appreciate the ability to
               | earn more, quickly. As a laborer I used to put in 14h
               | days with cleanup. But that kept me from losing income
               | during a career switch so it was a choice I was happy to
               | make.
        
           | bredren wrote:
           | Another option was sending it to media, which I presumed
           | would have gotten attention. I thought the person had a
           | better chance of holding on to the job if it was handled
           | without publicity.
           | 
           | I don't have a lab, so I can't determine if it was pee. And I
           | can't imagine you'd get to hold on to a job at Target if you
           | poured pee out in the parking lot in front of customers.
           | 
           | Our friend with the USPS said "[at USPS] we're allowed to
           | travel as far as we need to find a restroom so no need to do
           | it."
           | 
           | If this is the case at Amazon, then there shouldn't be a need
           | to pee in bottles.
           | 
           | However, if this is not the case at Amazon, then what was
           | apparently Bezos' tweet [1] was not reflective of the
           | situation on the ground. I've written him directly before,
           | and depending on the response, I may do it in this instance
           | because he's not seeing what I'm seeing.
           | 
           | [1] https://twitter.com/amazonnews/status/1374911222361956359
        
             | ALittleLight wrote:
             | Another option would've been not to do anything. If a dog
             | peed on the street would you be upset about it and report
             | it? How about if a bird defecated on the street? Why is
             | human urine so much worse?
             | 
             | It strikes me as cruel to report and make trouble for a man
             | who is already so overworked as to need to pee in a bottle.
        
             | chaps wrote:
             | Can you share the email you sent them? Almost certain you
             | got them fired in a pandemic.
        
             | Rule35 wrote:
             | Amazon's drivers are contractors if anyone is pushing them
             | to pee in bottles, it's themselves. So there's no actual
             | answer to this issue. Are they not being paid enough, such
             | that they can't pee, or are they making an reasonable
             | decision to pee in a bottle in order to save 15 minutes and
             | make more money. Considering they keep taking the contracts
             | one has to assume that they're profitable, at least
             | usually.
             | 
             | > I can't imagine you'd get to hold on to a job at Target
             | if you poured pee out in the parking lot in front of
             | customers.
             | 
             | No, nor should anyone want you to. Even beyond any hygiene
             | and smell issues, it's bad PR and that's not what you're
             | paid for.
             | 
             | There's a rash of blaming companies for being reasonable.
             | Including one of a CVS manager being threatened with
             | doxxing for calling the police on a thief. This concern for
             | the driver seems more like a larger narrative of pro-
             | unionism.
             | 
             | Most people in this thread are intentionally
             | misrepresenting the issue, using the words 'job', and
             | 'living wage'. These are contractors and if they don't make
             | money today they can courier for another company tomorrow.
             | If they don't it's because they voted with their wallets.
        
               | ziddoap wrote:
               | >These are contractors and if they don't make money today
               | they can courier for another company tomorrow.
               | 
               | Spoken like someone who has lived a full and blessed
               | life.
        
               | rideontime wrote:
               | If you're wondering why this is getting buried, educate
               | yourself on how Amazon "contracting" works. It's just a
               | scheme to cut costs and shift all responsibility
               | elsewhere.
        
               | Rule35 wrote:
               | It's getting buried because people downvote what they
               | can't argue. Amazon isn't doing anything different than
               | any other company, or anything that has been a problem
               | before now.
               | 
               | Unionists are lying, conflating contractors and
               | employees, and everyone here is buying it - probably
               | because it fits an existing narrative. I'm being told, by
               | privileged SF types, that _I_ need to educate myself,
               | when they 've apparently never worked a day as a
               | contractor, or perhaps never even worked a real job (ie,
               | uncomfortable) in their life.
               | 
               | The pee bottle is being used as an excuse to unionize,
               | even though it's something contractors _choose_ to do in
               | all driving jobs.
               | 
               | Also, when I say "drive for another company tomorrow",
               | that's the ground reality. If you show up sober and well-
               | dressed at any courier company you'll have a magnetic
               | sign on your car and a load of packages right away. (And
               | couriering is generally to offices with a ton of
               | washrooms so you can weigh that in the calculation.)
        
               | wdb wrote:
               | I have heard similar complains from bus drivers that
               | don't have time to have a toilet break, see: https://tran
               | slate.google.com/translate?sl=nl&tl=en&u=https:/...
        
               | xmprt wrote:
               | The issue with blaming contractors in this case is that
               | they can't afford to lose the job. It probably pays well
               | enough but their options are 1. get fired because they
               | couldn't meet target deadlines, 2. pee in a bottle and
               | risk getting caught.
               | 
               | Given those two options, it's no surprise they pick
               | option 2. Amazon knows this yet they continue to set
               | unrealistic targets.
        
               | throwawaysea wrote:
               | How do you know they are setting "unrealistic targets"?
               | What if only some employees pee in bottles because
               | they're bad at their job/unproductive? Why would it be
               | Amazon's fault if a driver who's falling behind uses this
               | as a hack to appear productive when they really should
               | just get a different job?
        
               | Tostino wrote:
               | We have reports from the workers stating so. We also have
               | a denial from Amazon saying they don't have workers
               | peeing in bottles. Seems that denial hasn't held up too
               | well.
        
               | throwawaysea wrote:
               | We have anecdotal reports from a few workers saying so.
               | We also have leaked documents saying that Amazon does not
               | allow peeing in bottles as policy. If a random employee
               | does not follow the policy and pees in a bottle, that
               | seems like the employee's fault. If the employee is doing
               | so to make up lost time so they can appear more
               | productive, it seems like that's an issue of under
               | performance that they're hiding by peeing in a bottle.
               | Either way, it isn't clear to me that this is either
               | widespread among Amazon's employees or the fault of the
               | company instead of the individual.
               | 
               | As for the denial - I am unclear on if they're talking
               | about employees as a separate group from their drivers
               | (who may be contractors according to other comments
               | here?). Either way, I think it's reasonable for a company
               | to make such a statement if peeing in a bottle is not a
               | standard practice that is allowed by their policy and if
               | it is only done rarely or by very few people (not
               | reflective of general practice). If the delivery targets
               | are such that most drivers have to do this, I might think
               | differently, but so far I haven't seen evidence of this.
        
               | ziddoap wrote:
               | > it seems like that's an issue of under performance that
               | they're hiding by peeing in a bottle.
               | 
               | It seems equally as likely that it is an issue of over-
               | expecting what a worker can reasonably perform. Why is
               | under performance the more likely scenario in your mind?
               | 
               | >it isn't clear to me that this is either widespread
               | 
               | If this were the only occurrence of "Amazon Contractor"
               | and some combination of "pee", "bottle", "no time for
               | bathroom breaks", etc. I would be more inclined to take
               | the route of "a few bad workers". However, these stories
               | have consistently made news since at least 2018.
               | 
               | Additional factors, which not conclusive themselves, that
               | lead me to doubt the Amazon narrative include such things
               | like 74% of respondents to a survey conducted by Organise
               | reporting that they avoid using the washroom for fear of
               | missing targets[1] - indicating that perhaps at least
               | some fault lies with Amazon for setting unrealistic and
               | unnecessarily burdensome targets.
               | 
               | [1]https://static1.squarespace.com/static/5a3af3e22aeba59
               | 4ad56d...
        
               | Rule35 wrote:
               | > It seems equally as likely that it is an issue of over-
               | expecting what a worker can reasonably perform. Why is
               | under performance the more likely scenario in your mind?
               | 
               | If other employees can meet the quota but you can't, why
               | would you assume that the quota is wrong? Maybe it's the
               | wrong job for you.
               | 
               | > I would be more inclined to take the route of "a few
               | bad workers". However, these stories have consistently
               | made news since at least 2018
               | 
               | Perhaps it has something to do with the attempts to
               | unionize?
               | 
               | > like 74% of respondents to a survey conducted by
               | Organise reporting that they avoid using the washroom for
               | fear
               | 
               | Is there a cost for saying that? If this didn't rise to
               | the level of fear, but only apprehension, would they be
               | censured for overreaching rhetoric? If not, how
               | trustworthy is it? And it still leaves 25% comfortably
               | hitting quota showing that the quota itself is fine.
        
             | sangnoir wrote:
             | > Another option was sending it to media, which I presumed
             | would have gotten attention. I thought the person had a
             | better chance of holding on to the job if it was handled
             | without publicity.
             | 
             | Your faith in Amazon to do right is impressive - perhaps
             | even naive. Amazon official policy is not for drivers to
             | pee in bottles, however, it strongly incentivizes this
             | behavior. Had the driver asked to use your bathroom, he
             | likely would have lost precious time and have been
             | indirectly penalized for it.
             | 
             | Considering all this, you took a photo that embarrasses
             | Amazon and _sent it to Amazon_ and asked them to  "do
             | something"? Amazon's will already assume you sent it to the
             | press and will circle the wagons - the answer will be it
             | was a rogue employee and he has been let go (or
             | disciplined, if he's lucky).
        
               | Aunche wrote:
               | > Had the driver asked to use your bathroom, he likely
               | would have lost precious time and have been indirectly
               | penalized for it.
               | 
               | What's the alternative? No matter how reasonable the
               | expectations are, there will always be drivers who would
               | rather pee in a bottle and end their shift 10 minutes
               | early than spend 10 minutes finding a bathroom.
        
               | tclancy wrote:
               | A non-hellish non-dystopia where it would be presumed
               | people need to urinate somewhere within their fixed 8
               | hour shift and maybe even more than once if they chose to
               | work overtime?
        
               | munk-a wrote:
               | That's assuming that their scheduling makes it so that
               | they could actually ever end their shift early. Given how
               | wide-spread this issue is I think it's more fair to
               | assume that taking a 10 minute break would be penalized
               | by Amazon.
        
               | kitsune_ wrote:
               | Uhm. Why do you limit your reasoning to people doing this
               | to stop their shift early?
        
               | Taylor_OD wrote:
               | Um... I do not agree that there will always be drivers
               | who prefer to pee in a bottle. I do not believe that
               | there are office/home workers who always prefer to pee in
               | bottles. The alternative is access to bathrooms.
               | 
               | There are a lot of solutions to this problem. The same
               | type of solutions any company that employees drivers have
               | had for years.
        
               | stickfigure wrote:
               | > I do not agree that there will always be drivers who
               | prefer to pee in a bottle
               | 
               | Nonsense. I know people who would rather pee in a bottle
               | than wait for the next gas station on the I5. I
               | personally have pissed on the sides of roads in lots of
               | places on long car trips.
               | 
               | Dumping urine in an urban environment is pretty rude. But
               | if I could save myself 10 mins a day by pissing in a
               | bottle rather than some creepy gas station bathroom, why
               | not? It's just piss.
        
               | arcturus17 wrote:
               | If I was a driver constantly on the move I'd probably pee
               | in a bottle on occasion too. I can be lazy and I don't
               | believe that peeing in places outside of a toilet is
               | necessarily gross, so I could see it happening if I was
               | working in a residential suburban area with no proper
               | restrooms at hand. If work conditions were otherwise good
               | I wouldn't feel dehumanized or exploited for it.
               | 
               | I'm not saying Amazon's practices don't incentivize this
               | or that they shouldn't be examined, but as is common
               | these days many people take a paternalistic and dogmatic
               | view that will not accept under any circumstance that
               | some people may be doing this freely.
        
               | lstamour wrote:
               | Do you work in a job where you can't stop the clock for
               | 10 minutes to take care of bodily functions? The only
               | choices here are between getting penalized for lateness,
               | pissing in a bottle, or finding a new job, and they
               | amount to the same thing - bottle or new job. Plus it's
               | absolutely disgusting. I think if it were personal choice
               | alone, people would be more discreet. This story implies
               | they're so pressed for time they can't even toss the
               | bottle in the trash because they have to refill it... I
               | can't even begin to imagine how that becomes a normal
               | everyday activity at a company without somebody
               | questioning how things got this way.
        
               | toast0 wrote:
               | > the answer will be it was a rogue employee and he has
               | been let go (or disciplined, if he's lucky
               | 
               | Rogue contractor.
        
               | munk-a wrote:
               | Rogue contractor who has had sexual misconduct charges
               | leveled at them for urinating in public - and let that be
               | a lesson to all you other contractors to _stay in line_.
               | 
               | Hooray dystopias.
        
               | lstamour wrote:
               | _stay in line_ - as in: bring more than one bottle to
               | piss in so you don 't have to hastily dump and re-use it?
               | Ick...
        
             | behringer wrote:
             | Jeff Bezos is always saying things that are obviously not
             | the facts on the ground. He didn't know this, Amazon
             | couldn't have known that, meanwhile they're always caught
             | covering something up or responding to the same complaints
             | internally.
        
           | foobiekr wrote:
           | So Amazon is blackmailing us with the delivery people as
           | hostage?
           | 
           | Well, that basically describes the gig economy across the
           | board, I guess.
        
           | Judgmentality wrote:
           | Is human pee any more gross than dog pee? This isn't a
           | rhetorical question - I'm genuinely asking.
        
             | neartheplain wrote:
             | Human pee transmits human diseases.
        
               | adolph wrote:
               | Human urine very rarely transmits human diseases, unlike
               | feces.
               | 
               | https://en.wikipedia.org/wiki/Urine
        
               | Taylor_OD wrote:
               | As does dog pee. Which covers every sidewalk and corner
               | you've ever stepped on.
        
               | jfengel wrote:
               | It generally does not. Most human urine is fairly
               | sterile. And even if you've got a bladder or kidney
               | infection, it's the same bacteria that you have on your
               | own skin already -- it infects the urinary tract when
               | forced inside (most often by sex).
               | 
               | Human feces, on the other hand, is quite dangerous.
               | Generally you have to touch it or ingest it to get sick
               | from it, but there are lots of ways for the bacteria to
               | spread.
               | 
               | So the urine isn't dangerous, but if people are urinating
               | in public, there's a risk that they're also defecating in
               | public. And that's more serious.
        
             | lostlogin wrote:
             | I'm unsure, but cat pee is in a class of its own. That
             | stuff is evil.
        
         | codezero wrote:
         | I 100% believe that drivers pee in containers - heck, my
         | grandfather and I used to do the same when fishing - they make
         | containers with handles specifically made for this.
         | 
         | That said, given that the firestorm has become very public, I
         | would expect disgruntled (or any driver, they are wage slaves)
         | drivers to be acting more conspicuous to draw more attention to
         | the problem, which may temporarily inflate its visibility, but
         | hopefully it also leads to change.
         | 
         | I'd talk about it (spread the word like here), but avoid being
         | specific enough to affect the worker unless it looks like they
         | were endangering someone - but that's just me.
        
           | sumtechguy wrote:
           | Drivers break the rules all the time for various reasons. At
           | one point I loved messing with drivers and would say 'so how
           | many log books do you have'. My record is 6 (not sure how he
           | kept that all straight). But usually they do whatever they
           | can to have extra time to do other things. Lets say your trip
           | takes 12 hours. If you push it all the way and do not stop
           | maybe you can make it in 9. That gives you 3 hours to do
           | 'other' things and get paid for 12 (harder to do these days
           | with automated logs).
        
           | bluedino wrote:
           | Why wouldn't you just pee into the water into which you are
           | fishing?
        
             | stickfigure wrote:
             | "Water? Never touch the stuff. Fish fuck in it."
             | 
             | -- W.C. Fields
        
             | foobiekr wrote:
             | Because you are contaminating the water. Don't do this.
        
               | sokoloff wrote:
               | Every acre-foot of lake is over 325K gallons or well over
               | a million liters. A typical destination lake will have
               | over half-trillion (0.5 x 1012) gallons of water in it.
               | 
               | Your and your 1000 friends' pint/500mL of urine isn't
               | going to do anything meaningful to the lake.
        
               | sangnoir wrote:
               | I remember an open reservoir being emptied because
               | surveillance video showing a person peeing in it got
               | publicized; millions of gallons gone to waste because
               | people are more disgusted by human urine than they are by
               | decomposing possums.
        
               | ahelwer wrote:
               | I enjoy public lands quite a bit; people really should
               | adhere to Leave No Trace[0] principles quite strictly -
               | which says to urinate at least 200 feet from water
               | sources. People always want to be a lawyer about why each
               | rule does or doesn't apply to their specific situation.
               | And we all suffer for it.
               | 
               | [0] https://www.outdoors.org/articles/amc-outdoors/leave-
               | no-trac...
        
               | whimsicalism wrote:
               | I don't think a reasonable reading of the principles you
               | linked generates the rules you are saying they do.
        
               | ghaff wrote:
               | BTW, it depends on the climate. Somewhere like the Grand
               | Canyon that is quite dry other than the big river flowing
               | through it along with some streams and other tributaries,
               | the preference is to pee in the river.
               | 
               | I agree that in the Northeast, the preference is to do it
               | away from water sources.
        
               | anticristi wrote:
               | > Urine will not harm vegetation or soil, according to
               | Leave No Trace, however it may attract wildlife. When
               | locating a discrete spot, follow Leave No Trace
               | guidelines to travel on durable surfaces as well as stay
               | 200 feet away from water sources. Dilute the urine
               | afterwards by pouring water over it.
               | 
               | I gather urinating in lakes is okay even by the strictest
               | standards.
        
               | Taylor_OD wrote:
               | Animals pee in that water.
        
               | Taylor_OD wrote:
               | Fish and animals die and decompose in that water.
        
             | throwaway0a5e wrote:
             | The same reason that there's the "no alcoholic beverages"
             | rule right above the "no pissing" rule. Once upon a time
             | someone either did it in poor taste or complained in poor
             | taste and now it's against the rules and there's yet
             | another entry on the big sign by the boat launch saying so.
             | So everyone keeps doing it but they have to hide it for
             | plausible deniability.
        
             | dahdum wrote:
             | That works well when you're far enough from others, male,
             | and you can keep your balance in a small boat while
             | standing.
             | 
             | A tin can / bottle works in more situations. You just pour
             | it out over the side after then rinse it in the lake.
        
             | faeyanpiraat wrote:
             | Are you serious?
        
               | AlexandrB wrote:
               | Where do you think the fish pee?
        
               | whatshisface wrote:
               | You're in a boat in the middle of a flat lake. Picture
               | it.
        
               | idlewords wrote:
               | In tiny bottles.
        
         | specialp wrote:
         | Amazon will tell you that it is a completely separate
         | subsidiary and act like they have no control over it. I called
         | them about a driver who blew through a stop sign and
         | furthermore did a hasty 3 point turn in a driveway almost
         | hitting my car. I had to blow the horn the truck was inches
         | away. They too are at the mercy of whatever algorithm tells
         | them they should deliver and are punished otherwise. Customer
         | service could not do anything they directed me to the delivery
         | subsidiary who stonewalled me as well.
        
         | Jiejeing wrote:
         | And what do you expect them to do with their piss? Drink it?
         | How jaded to human suffering must one be to report something as
         | minor as this to a company known for having awful labor
         | practices...
        
           | alistairSH wrote:
           | Keep it in the bottle until the shift ends? Dump it in the
           | woods? Lots of choices that don't include dumping directly in
           | front of a customer's home.
        
             | munk-a wrote:
             | If they take a detour maybe they'll end up with a demerit
             | for deviating from the optimal driving route and be docked
             | pay - if they come back to distribution with a bottle of
             | pee the company may also dock them for something like... I
             | dunno "storing human waste in a vehicle used for
             | transporting food stuffs" then dock their pay or fire them.
             | Amazon is strongly motivated to discourage drivers from
             | coming back to their shipping centers with bottles full of
             | pee since either labour organizers or reporters might jump
             | on that to use against the corporation.
             | 
             | All this could just be communicated through pretty
             | innocuous sounding employee guidelines (maybe, "there can
             | be no open bottles of liquid of any kind when a vehicle is
             | in motion") or just word of mouth. A manager mentions to a
             | senior driver that there will be some bonuses if nobody
             | gets caught with a bottle of pee and that causes the
             | initiative to disseminate through all the drivers.
             | 
             | There may be far fewer choices here than it appears and the
             | best choice is probably to get OSHA involved and maybe get
             | some new worker safety and rights legislation through
             | congress.
        
             | [deleted]
        
             | [deleted]
        
           | [deleted]
        
           | Rule35 wrote:
           | That driver was a contractor, deciding to pee in his own
           | bottle. He chose to take more packages than he could deliver
           | and is rushing to cut corners.
           | 
           | As well as conspicuously dumping piss outside customer houses
           | he probably speeds through school zones.
           | 
           | Contractors don't get a wage, that's key to this whole
           | discussion. And if contractors don't make a _profit_ they
           | shouldn 't take the contract. This kerfuffle is in the middle
           | of big cities, not some tiny company town in the outback.
           | They have all the same options anyone else does, it's not
           | like they're forced to drive for Amazon.
        
             | munk-a wrote:
             | What if that level of "too many packages" is the only way
             | the driver could avoid getting a demerit for under
             | performance?
             | 
             | What if a livable wage is only possible if you quote more
             | packages than is reasonable due to the intense pressure
             | amazon has on the contract delivery market?
        
               | throwawaysea wrote:
               | What if 80% of drivers don't do this? Maybe the other 20%
               | need to just get a different job if they aren't able to
               | avoid under performance without resorting to time saving
               | tricks.
        
         | munk-a wrote:
         | > If the driver had knocked on our door and asked to use our
         | bathroom, I'd have absolutely invited him in. This happened
         | with a Fedex driver once before. That person ended up leaving
         | pee on the seat, which was pretty gross.
         | 
         | What with all the sorts of people in the world, how many folks
         | would've invited them in vs. thinking the driver was weird and
         | potentially reporting the action?
         | 
         | Asking to use your restroom (during pandemic times) seems
         | pretty likely to trigger a customer complaint possibly even one
         | as pleasant as "They were courteous and didn't leave a mess,
         | but why are they being forced to use residential bathrooms,
         | don't they have time off to pee?" - that's a complaint that
         | doesn't reflect poorly on the driver at all but may still end
         | up getting the driver fired if it causes a PR stink.
         | 
         | Without stronger labour laws and without a union drivers are
         | stuck between a rock and a hard place.
        
         | tehjoker wrote:
         | Why would you send the photo to Amazon? You send that to a
         | labor reporter or social media. Are you trying to get this guy
         | fired??
        
         | weaksauce wrote:
         | I watched my ikea delivery driver pee on the hill across from
         | my place right before delivering the package to me. it's
         | probably not a solely amazon thing even though they are well
         | known for it.
        
           | InitialLastName wrote:
           | There are certain places near my house where some rideshare
           | drivers like to idle, where the gutter always has soda
           | bottles full of urine in it.
           | 
           | I don't want to disparage the people doing those jobs, but
           | the rideshare companies have pretty clearly added quite a lot
           | of oversupply relative to what the infrastructure can handle;
           | cab companies have facilities and cab stands etc where
           | drivers can relieve themselves, where rideshare drivers are
           | left on their own to leave their fluids in litter in the
           | street.
        
             | munk-a wrote:
             | Not paying for proper facilities for maintenance and breaks
             | is just what we in the biz call "disrupting". You might be
             | able to undercut an entrenched business a bit by using
             | fancy tech stuff - but using fancy tech stuff and ignoring
             | the laws everyone else has to follow? That's where the
             | money is.
             | 
             | Also, that isn't to say that cab companies are a great
             | example here - that industry was ripe for a good shaking up
             | and had a lot of really weird entrenched components, but,
             | at the end of the day, neither side is good - we only get
             | labour rights with laws and enforcement that actually has
             | teeth.
        
               | InitialLastName wrote:
               | To bring it back to Amazon, it's even better if you can
               | plausibly deny breaking the rules by orchestrating your
               | system such that the people you're heavily incentivizing
               | to break the rules and generally behave antisocially are
               | non-employee business associates who you very clearly
               | told (in very fine print) not to break the rules.
        
         | ahelwer wrote:
         | You... ratted out the guy who delivers your packages to his
         | corporate masters for doing the very human homeostatic
         | requirement of urination? Seriously?
        
           | alistairSH wrote:
           | Peeing in a bottle wasn't the thing that was reported.
           | Emptying a bottle of urine in front of the customer's home
           | was the problem.
           | 
           | The driver should have emptied the bottle into a toilet on
           | his next break (or after his shift). Or, failing that, dump
           | it in the woods out of the way.
        
             | tclancy wrote:
             | >The driver should have emptied the bottle into a toilet on
             | his next break
             | 
             | I mean, if that were even a remote possibility he wouldn't
             | have filled a bottle, would he now?
        
             | whimsicalism wrote:
             | Drunk tech workers pee on the street in front of my house
             | near Dolores park all day long, should I be calling the
             | cops on them?
             | 
             | I could probably snap a few photos and call the employer
             | based on their backpacks too.
        
             | ahelwer wrote:
             | Perhaps he had to urinate again, and did not have an
             | additional bottle? What then should he have done?
             | 
             | If you'll notice, we're now heading down the path of
             | playing out ever-more-elaborate strategies for individual
             | delivery drivers to maintain homeostasis without offending
             | the delicate sensibilities of the people they serve,
             | instead of questioning why this is a problem in the first
             | place.
        
               | SR2Z wrote:
               | The solution to this problem is not "dump a bottle of
               | piss out on someone's lawn," it's "expand labor laws to
               | cover this very obvious human rights issue and then
               | hammer Amazon with it until they shape up."
               | 
               | Workers need bathrooms, and employers have to pay for
               | them.
        
               | loa_in_ wrote:
               | Let's not escalate this into imaginary situations. He
               | didn't dump piss on anyone's lawn.
        
               | ahelwer wrote:
               | We agree on the best outcome. What should workers do in
               | the meantime?
        
               | [deleted]
        
               | whimsicalism wrote:
               | "And in the mean time, report all violators to Amazon" is
               | the implicitly unsaid thing that people here are
               | disagreeing with, not the obvious statement that labor
               | laws should be expanded and enforced.
        
               | 8note wrote:
               | I don't know if it's employers that have to pay for them.
               | Society needs available bathrooms; they don't need to be
               | gated behind employment or being a customer
        
               | jcampbell1 wrote:
               | I used to do apartment maintenance and I considered
               | asking someone to use their bathroom completely
               | unprofessional. I peed in bottles and never thought it a
               | big deal.
               | 
               | A simple question, do you always offer water and a
               | restroom to blue collar workers who enter your home? If
               | so, you are in the 1%.
        
               | alistairSH wrote:
               | Oh, I agree. Everybody deserves regular breaks during the
               | workday. People have to eat, drink, pee, etc. Lack of
               | such breaks doesn't, IMO, excuse peeing in my yard.
        
               | ahelwer wrote:
               | Well, this is where we are. Delivery drivers are being
               | crunched to make deliveries. Having someone pee in your
               | yard just comes with the territory. Don't try to get them
               | fired if they do that. I assure you many dogs pee in your
               | yard any given day.
        
               | whimsicalism wrote:
               | So it's the yard now? Even if it was the yard, while that
               | is definitely a dick move, getting a delivery worker
               | fired over it is more of a dick move.
        
               | ectopod wrote:
               | It wasn't in anybody's yard, it was in the road. And they
               | didn't pee there, they emptied a bottle.
        
           | antattack wrote:
           | At least now Amazon cannot say they know nothing about it.
        
             | munk-a wrote:
             | You're underestimating the determination of willful
             | ignorance - also, they can always claim this incident was
             | just some weirdo that they then fired for acting
             | inappropriately and then point to some BS statistics about
             | driver job satisfaction.
             | 
             | That all assumes this person's report isn't just blackholed
             | by front-line communication folks at Amazon, which they
             | could always ascribe to another "out of SOP action" or just
             | wait a news cycle or two for people to forget if a stink
             | was raised.
        
         | icpmacdo wrote:
         | It is enervating hearing anecdotes like these from wealthy
         | people who seemingly believe the same necessary excretions they
         | have aren't a privilege lower classes deserve
        
           | 1-more wrote:
           | it's especially shit because the whole goddamned economy runs
           | on whiz-in-bottles. It's not an amazon problem (to be clear:
           | I hate amazon for perpetuating it); it's the whole goddamned
           | ball of wax. If no one whizzed in bottles, parked in the bike
           | lane, double parked in a one lane road, then the economy
           | would grind to a goddamned halt. So we have to admit that we
           | want the rules and norms of good taste flouted when it's to
           | our benefit, or we have to admit that we've built an unjust
           | world.
        
         | colineartheta wrote:
         | The fact that you reported it is far more disgusting and petty
         | than a driver dumping it out.
        
         | misterkrabs wrote:
         | > This was a tough call
         | 
         | Dude...
        
         | eecks wrote:
         | You couldn't have asked him in during covid and they couldn't
         | have asked. Unless this was really close to your front door you
         | should have let it go.
        
         | 8note wrote:
         | Lack of available bathrooms across cities is a big problem in
         | and of itself.
         | 
         | Especially with covid, where are you supposed to pee if you're
         | spending all day driving around doing deliveries or as a taxi
         | driver?
        
         | libria wrote:
         | Off topic, but I'm curious. Say a human empties a pee bottle on
         | a public sewer drain and a dog pees on that same drain. I don't
         | see much difference except one of them urinated in public.
         | Chemically they're the same, but I'm more repulsed by the human
         | waste, why is that?
        
           | munk-a wrote:
           | Probably because we hold humans to a higher standard than
           | animals - we've all been raised to hold it until it's
           | appropriate which is when we're inside and on a toilet. Some
           | animals can be potty trained, it's a bit weird but good for
           | them - most animals are just trained to not wee on the couch
           | and outdoors is left wide open for them as they need. It's
           | pretty socially acceptable for dogs to pee in public and, if
           | you found it offensive, I am afraid I have some bad news for
           | you about the miniature public outhouses they build for
           | squirrels.
        
             | qotgalaxy wrote:
             | Oh, you weren't supposed to know about the squirrel
             | gloryholes.
        
           | anticristi wrote:
           | Interesting though experiment.
           | 
           | Similarly, why do humans sometimes need to _pay_ for
           | urinating (I 'm looking at you German SaniUnfair), but
           | animals don't?
        
         | whimsicalism wrote:
         | You might not realize that this was an asshole move, but it was
         | absolutely an asshole move.
         | 
         | Really, really not cool and really out of touch.
        
         | mdni007 wrote:
         | > If the driver had knocked on our door and asked to use our
         | bathroom, I'd have absolutely invited him in. This happened
         | with a Fedex driver once before. That person ended up leaving
         | pee on the seat, which was pretty gross.
         | 
         | Not sure where you live but where I'm from, letting a stranger
         | into your home is the same as giving them permission to rob you
        
         | tmpz22 wrote:
         | What were the biggest factors in reporting them? The average
         | delivery driver works way harder and probably commits way fewer
         | immoral actions then the average HN user for a fraction of the
         | salary.
        
           | vineyardmike wrote:
           | > probably commits way fewer immoral actions
           | 
           | Wow. This seems loaded, unmeasurable, and very unrelated to
           | anyones job.
        
         | dyeje wrote:
         | > If the driver had knocked on our door and asked to use our
         | bathroom, I'd have absolutely invited him in. This happened
         | with a Fedex driver once before.
         | 
         | They don't have time to use a proper restroom. That's why
         | they're peeing in bottles.
        
         | DarkByte8 wrote:
         | Can you please not snitch on people like that and instead talk
         | to them? There are dogs that piss on the street and nothing bad
         | happens. If this becomes regular then yes, talk to them and if
         | they don't stop report them. But seeing 1 indiscretion and
         | pulling the trigger on the guy is not ok.
        
           | kingTug wrote:
           | Blows me away that he/she would even consider trying to get
           | the driver fired over this. That individual works for a
           | poverty wage and clearly isn't given time to use the restroom
           | by their employer. And your first instinct is to get them
           | fired. Disgusting.
        
       | fotta wrote:
       | > According to Recode, the suspicious tweets in fact came at the
       | behest of Amazon CEO Jeff Bezos, who had recently conveyed
       | disappointment to Amazon officials that the company was not
       | pushing back against criticisms that he considered misleading.
       | 
       | > But company personnel think Amazon's aggressive actions on
       | Twitter are "embarrassing."
       | 
       | It's amazing how tone-deaf Bezos sounds.
        
         | swyx wrote:
         | there's a big difference between "hey guys Amazon isn't pushing
         | back against criticism enough" and "lets start tweeting snarky
         | shit at US Senators from Amazon official accounts". have a
         | little cynicism; Recode doesn't have proof it came from Bezos
         | or it would show it.
        
           | vineyardmike wrote:
           | I am sympathetic to labor issues at amazon and other places,
           | but a lot of tech criticism seems out of place and undue.
           | Amazon warehouses don't seem fun (i've never done that job)
           | but they do pay fairly well above min wage, which they
           | deserve some credit for. If anything it validates the
           | Senators' pushes for better wages proving it won't bankrupt
           | businesses.
           | 
           | It seems obvious that amazon would want this to be the focus,
           | instead of bottles of pee. They could be a great ally to
           | democrat politicians pursuing changes - amazon shows they can
           | be a trillion dollar biz with change X, amazon isn't
           | chastised in WashingtonDC. Win-Win.
        
             | freeone3000 wrote:
             | They denied it, though, instead of posting more truthfully
             | that this is not an exceptional working condition for
             | delivery drivers. My friend works at UPS, is a teamsters
             | member, and said: "Every single male delivery driver ever
             | has peed in a bottle at some point". Which makes this
             | particular criticism of Amazon lose its sting. Instead of
             | simply telling the truth, they decided to lie?
        
         | AlexandrB wrote:
         | It's not surprising. The biggest danger of having tremendous
         | wealth and/or power seems to be that you can no longer accept
         | and integrate valid criticism from others.
        
           | nullc wrote:
           | There is so much criticism-- especially towards
           | anything/anyone high profile-- including outright invalid
           | criticism that there is potentially a selection effect:
           | Everyone who listens to criticism gives up and we're left
           | with people who are substantially immune to it.
        
             | [deleted]
        
         | dboreham wrote:
         | Bezos is notorious for subscribing to a kind of empathy-free
         | "social Darwinism" going back to his days on Wall St.
        
       | ksm1717 wrote:
       | Someone needs to do lexical style analysis against this Dave
       | Clark's tweets. It seems evident (same exact wordings and Bernie
       | Sanders whataboutisms) and hilarious that he is responding to
       | criticism of his personal account's tweets from amazonnews
       | 
       | https://twitter.com/davehclark/status/1375045409542823939?s=...
       | 
       | https://twitter.com/amazonnews/status/1375509172549132289?s=...
        
         | rideontime wrote:
         | Not sure why this is buried. Dave Clark comes directly from the
         | warehouse business and has himself used the "people wouldn't
         | work here if this were true" angle. Really tries to portray the
         | warehouses as something they should be proud of, reality
         | notwithstanding.
        
       | slickrick216 wrote:
       | Somewhat off topic but this is actually pretty positive proactive
       | approach to security in the finest spirt of due diligence. It
       | should be ok for people to open tickets to look into curious
       | things no matter how trivial. Tickets don't have to become
       | incidents. This is what triage is for. The real security incident
       | here is how did the intercept learn of that ticket as that should
       | really be classified.
        
         | whoknew1122 wrote:
         | At Amazon you're encouraged (and expected) to escalate early
         | and escalate often. Amazon security did its job very well.
         | 
         | >"The real security incident here is how did the intercept
         | learn of that ticket as that should really be classified."
         | 
         | Looks like someone from the security or PR departments took a
         | picture of the ticket with their cellphone and sent them to the
         | reporter.
         | 
         | Security tickets are immediately encrypted and locked down.
         | Only a few members have access typically: The person who opened
         | the ticket, anyone with a need-to-know, and people on the IR
         | team. Even director-level employees need to be manually added
         | to security-related tickets to have view permissions.
        
           | [deleted]
        
           | deeblering4 wrote:
           | > At Amazon you're encouraged (and expected) to escalate
           | early and escalate often
           | 
           | One of the many reasons I'd never want to work there
        
             | b0afc375b5 wrote:
             | Maybe I'm missing something, but why is escalating early
             | and often a bad idea? Isn't that just part of being a
             | responsible adult?
        
           | throwawaysea wrote:
           | Someone else in this discussion says this ticket was not
           | locked down (https://news.ycombinator.com/item?id=26626369).
           | How do you know that someone from the security or PR
           | department took a picture? It seems much more likely this is
           | typical left leaning employee activism that is prevalent at
           | tech companies.
        
             | whoknew1122 wrote:
             | 1.) I never bothered to look up the ticket on the Amazon
             | internal ticketing system. Given what the reporter alleged
             | (i.e. that it was handled by someone from Amazon Security),
             | I presumed it would take the standard security-related
             | ticket handling procedures.
             | 
             | I obviously wouldn't look in internal ticketing systems and
             | THEN post to my findings to a public forum like HN. For
             | obvious reasons.
             | 
             | 2.) > "It seems much more likely this is typical left
             | leaning employee activism that is prevalent at tech
             | companies."
             | 
             | If standard security ticket procedures were followed, it
             | would have been locked down to the security team and the
             | impacted team (i.e. PR/social media).
             | 
             | The comment that it 'seems much more likely that this is
             | typical left leaning employee activism' implies that there
             | aren't left-leaning or activists within the security or PR
             | departments. Which if you believe that... lul...
        
           | napoleond wrote:
           | > Looks like someone from the security or PR departments took
           | a picture of the ticket with their cellphone and sent them to
           | the reporter.
           | 
           | Out of those two groups, Occam's razor implicates the one
           | with a vested interest in currying favor with reporters.
        
             | JeremyBanks wrote:
             | This is a bad take.
        
               | colineartheta wrote:
               | Based on the argument given, looks like a fair take to
               | me.
        
         | danpalmer wrote:
         | This is a great point. Normalising good security behaviours is
         | hard to do, but important. An old workplace had a great culture
         | around checking ID of anyone you didn't recognise (necessary as
         | they handled a lot of sensitive material), and at my current
         | workplace we regularly run phishing simulations and encourage
         | people to share them in Slack to keep it front of mind (as it's
         | one of the biggest risks we've identified).
        
         | SheinhardtWigCo wrote:
         | I find it surprising that the Intercept would be so cavalier
         | about the source material, given that it is likely to have a
         | highly restricted distribution list inside Amazon.
         | 
         | Reminds me of this:
         | https://www.nytimes.com/2020/09/13/business/media/the-interc...
         | 
         | > The Intercept scrambled to publish a story on the report,
         | ignoring the most basic security precautions. The lead reporter
         | on the story sent a copy of the document, which contained a
         | crease showing it had been printed out, to the N.S.A. media
         | affairs office, all but identifying Ms. Winner as the leaker.
        
           | ehaughee wrote:
           | This ticket wasn't an encrypted ticket (and thus was not
           | locked down). I'm looking at it right now and I have nothing
           | to do with security nor PR. I don't find this surprising as
           | it contains no proprietary, classified, or customer
           | information.
        
             | ummonk wrote:
             | There is potentially traceable information there including
             | laptop browser extensions as well as phone camera specs.
             | I'm not sure how doxxable it is but if the Intercept were
             | exercising appropriate caution they wouldn't have published
             | the photo.
        
         | WalterSear wrote:
         | Is it, though?
         | 
         | It strikes me as a sarcastic joke by burnt out security staff.
         | Which would explain why we are hearing about it.
        
           | Twirrim wrote:
           | No, it's very much in line with the way Amazon Security staff
           | operated when I worked there.
           | 
           | They very much favour proactive reports, and heavily
           | emphasised that they'd rather have a ticket and resolve it as
           | nothing, than not be ticketed at all because you're not sure.
           | Unusual behaviour on a twitter account are most definitely
           | things they'd expect to have reported to them for evaluation,
           | or expect to report themselves if they saw it.
        
             | WalterSear wrote:
             | Everyone, everywhere, favours proactive security reports,
             | or should do so.
             | 
             | This however, makes it possible to make security reports
             | for political effect - after all, if your guidelines are to
             | report anything suspicious, nobody can fault you for doing
             | just that.
             | 
             | Is it also standard policy at Amazon to leak security
             | reports to the media, or discuss them with journalists
             | after the fact? We both know that's not the case.
        
               | [deleted]
        
           | slickrick216 wrote:
           | This is why I said somewhat off topic as it could be like you
           | said or it could a valid concern. I can't really tell the
           | intent. Irregardless I think it's a good call to open a
           | ticket. The amount of times I've seen something come from an
           | innocuous user report is frightening.
           | 
           | Actually rereading it again I would say the source is the
           | person that opened the ticket and not a member of the
           | security team.
        
             | WalterSear wrote:
             | Yes, I would argue that this supports my thesis - that the
             | ticket was, at least partially created for humorous effect.
             | 
             | If they were taking the matter completely seriously, I
             | would not expect them to consider publicizing it, or
             | discussing the ticket publicly after the fact.
        
       | Raed667 wrote:
       | For me, the recent (petty) twitter activity of @amazonnews was
       | the final push I needed to cut all ties with Amazon.
        
         | rainyMammoth wrote:
         | I sure hope that you cut all ties with Facebook and Google
         | before that.
        
           | [deleted]
        
           | colejohnson66 wrote:
           | Do those places make you pee in a bottle? Or do they have
           | restrooms like civilized businesses?
        
             | rainyMammoth wrote:
             | Do you have any proof of pee in a bottle? Or are you
             | blindly believing the narrative that the New York times put
             | out to drive clicks? Not saying it's not true but please be
             | more critical.
             | 
             | Google and Facebook on the other hand are directly
             | destroying democracy and spying on you.
        
         | bpodgursky wrote:
         | Really? I thought it was really refreshing to see a corporation
         | not trying to kowtow to politicians. If Warren is saying stuff
         | they find objectionable, call it out. If a business can't
         | safely criticize a legislator on Twitter, that's pretty much
         | giving up on free speech.
        
           | benreesman wrote:
           | I use Amazon almost every day, and I feel bad about it every
           | time, but apparently not bad enough to stop.
           | 
           | Imagine a Walmart that was several degrees hotter or colder
           | than you'd like your house to be, with less bathrooms and a
           | concrete floor. Now imagine running around it all day bending
           | over to grab things off the bottom shelf and being timed by a
           | buzzing iPad if you're too slow. And say you're you're 65 and
           | Social Security pays half your rent.
           | 
           | Now imagine that you're the part of Amazon's supply chain
           | that the local jurisdiction that demands you're treated
           | better than the other 97% of Amazon's chosen supply chain.
           | 
           | Refreshing is one word for a company being honest about the
           | fact that they are lobbying hard to make your hypothetical
           | life 0.001% more efficient.
        
           | Turing_Machine wrote:
           | Regardless of whether Amazon is in the right or wrong on this
           | particular issue, I find it far more disturbing that Warren
           | apparently thinks she should be immune to criticism (whether
           | that criticism is _justified or not_ ).
           | 
           | For the record: Amazon, you, me, or _anyone else_ is
           | absolutely entitled to send Elizabeth Warren snotty tweets.
           | Or send her snotty emails. Or make snotty phone calls to her
           | office.
           | 
           | She is a public servant, not a noble or a pope or whatever.
           | 
           | If she can't handle people being rude to her, she needs to
           | find another line of work. The "RESPECT MAH AUTHORITAH!!!"
           | attitude is not a good look, either.
        
             | scotu wrote:
             | what did she say in response? I only saw her tweet and
             | amazon's petty (and misleading) response. Who said she
             | cannot be criticized? I think mostly people are saying that
             | they are cringey liars...
        
               | throwawaysea wrote:
               | She said it herself. See
               | https://twitter.com/amazonnews/status/1375529101931520007
               | - in there, Warren says "And fight to break up Big Tech
               | so you're not powerful enough to heckle senators with
               | snotty tweets." That's a direct threat to break up a
               | private entity because it criticized her (a sitting
               | Senator and representative of the federal government).
        
               | scotu wrote:
               | I see. Agreed that's, not great. I'm still more worried
               | about amazon behavior and power currently tbh. Plus she
               | is replaceable by somebody else that is willing to break
               | up big tech, I don't care if it's her or someone else :)
        
               | Turing_Machine wrote:
               | You're getting modded down for this, of course, but she
               | clearly thinks that only the powerful are entitled to
               | "heckle Senators", and that anyone who "heckles Senators"
               | should be punished.
               | 
               | Bite me, Senator Warren. I'll "heckle" your entitled ass
               | any time I damned well see fit to do so.
        
           | tpush wrote:
           | That'd be fine if they weren't also aggressively lying about
           | their labor conditions.
        
           | ncallaway wrote:
           | I don't mind them pushing back on politicians, but I do mind
           | them lying while they do it.
           | 
           | I'm also stopping purchases from amazon.com based on this,
           | but I'm not yet ready or able to cut out AWS
        
             | ericmay wrote:
             | > but I do mind them lying while they do it
             | 
             | Sure, I sympathize with this. But one person's lies are
             | another person's truth in this day and age, unfortunately.
        
               | ncallaway wrote:
               | Right, but _I_ think they're lying, and so they've lost
               | _my_ purchases because of it.
               | 
               | That's the problem when you make corporate statements
               | that are both controversial and on shaky factual ground.
               | The shakier the factual ground the more people might
               | decide you are not telling the truth (as they see it) and
               | stop doing business with you.
               | 
               | Again, I have _zero_ problem with a company being snarky
               | with politicians. Criticizing our electeds is the core of
               | the first amendment and I fully support citizens right to
               | disagree with political figures--even political figures I
               | mostly agree with. For example, this particular tweet
               | from @amazonnews I quite agree with: https://twitter.com/
               | amazonnews/status/1375529101931520007.
               | 
               | > This is extraordinary and revealing. One of the most
               | powerful politicians in the United States just said she's
               | going to break up an American company so that they can't
               | criticize her anymore.
               | 
               | I have no problem with companies being "powerful enough
               | to heckle senators with snotty tweets". I actually have a
               | problem with the inverse: there should be _no_ company
               | that is not powerful enough to heckle senators with
               | snotty tweets.
        
               | suprfsat wrote:
               | You don't really believe the peeing in bottles thing, do
               | you?
        
               | chewmieser wrote:
               | This isn't new - Amazon workers have had to pee in
               | bottles for years. From 2018:
               | https://www.businessinsider.com/amazon-warehouse-workers-
               | hav...
               | 
               | This is just the same old Amazon - they optimize
               | everything to the point that humans can't keep pace with
               | their metrics without cutting corners.
        
               | Rule35 wrote:
               | > have had to pee in bottles for years
               | 
               | Contractors can choose to pee where they want. But
               | employees can sue _so_ easily over this sort of thing. It
               | 's a specific OSHA violation.
               | 
               | This story depends on confusing the issue about who is
               | and isn't a contractor, doing this to themselves.
               | 
               | The contractor should be let go. As the response notes,
               | they represent the company and represent it badly.
        
               | colejohnson66 wrote:
               | If they're driving an Amazon branded truck, they're
               | Amazon for all I care. When an ISP contractor shows up at
               | your house and is rude, you don't go "well, they're a
               | contractor, so I can't blame Spectrum for this." No, they
               | have Spectrum's branding on, so they represent Spectrum.
               | It doesn't matter if they're a contractor or not.
        
               | Rule35 wrote:
               | Right, that's why they need to be terminated regardless
               | of their specific style of employment.
        
               | NotSammyHagar wrote:
               | We know from internal amazon communications it's
               | happening. It's comical for them to deny it, except for
               | the human misery they are making by having work
               | expectations that make it almost impossible to take
               | bathroom breaks and meet their expectations.
               | 
               | The memos that say "please don't leave pee in the trucks,
               | please don't leave poop, we can figure out who you are".
        
               | tpmoney wrote:
               | Just because something happens and there are memos about
               | it doesn't mean it happens because of corporate policy.
               | I've worked jobs that had memos that said "please don't
               | pee all over the floor and seat of the bathroom" and
               | "please don't throw poop covered toilet paper in the
               | trash". In neither case was the job or corporate policy
               | so unbearable as to not allow enough time for proper
               | bathroom use. It just seems there are some people that
               | don't understand normal / acceptable human bathroom
               | behavior.
        
               | WalterSear wrote:
               | I suspect that many people just don't _want_ to believe
               | it, and shape their beliefs to fit their ideology.
        
           | chewmieser wrote:
           | And it's within their free speech to find that level of
           | pettiness (and straight-up lies for that matter) distasteful
           | and move his business elsewhere...
           | 
           | I agree with them - this is not a good look for Amazon. I
           | have already essentially stopped purchasing on Amazon prior
           | to this for various reasons (endless counterfeits and worker
           | abuses) but will likely look to disband my relationship with
           | AWS as well if they continue.
        
         | bstar77 wrote:
         | Wow, I just checked that out and I don't know what to say. Bold
         | move to troll politicians so brazenly.
        
           | BikiniPrince wrote:
           | So politicians can just along garbage and lies with no
           | recourse?
           | 
           | I wouldn't roll over for a politician using tweets to garner
           | favor.
           | 
           | AOC cost NY tons of money and jobs because no one pushed back
           | on her rhetoric.
        
             | brown9-2 wrote:
             | Amazon is continuing to hire and grow in NYC, even without
             | HQ2 and the special tax breaks:
             | https://www.cnet.com/news/amazon-continues-expansion-in-
             | new-...
        
               | marcusverus wrote:
               | Amazon is adding ~2,000 jobs. That's <10% of the number
               | that NYC would have gotten out of HQ2.
               | 
               | I understand the aversion to granting tax breaks to big
               | companies, but IMO the whole debacle just looks like NYC
               | politicians are more interested in maintaining their
               | political bona fides, more interested in vague notions
               | about Amazon's 'fair share' than they are in the long
               | term well being of the local economy.
        
             | gaspard234 wrote:
             | > no one pushed back on her rhetoric.
             | 
             | This is absolutely false. Fox news is practically obsessed
             | with her[0]. I heard various talking heads on all types of
             | media talking about how she didn't know anything about
             | 'business', most mocking her past job as a bartender.
             | 
             | I'm not a huge fan of any politician but you probably
             | picked the worst example, she can't post a tweet without
             | the right wing media machine raising hell. During the last
             | election she was also primaried hard, and some of the
             | biggest criticisms were here anti-business/amazon stances.
             | 
             | [0]https://www.usatoday.com/story/life/tv/2019/04/14/study-
             | fox-...
        
             | amznthrwaway wrote:
             | If AOC was a right-winger, you'd frame it as her protecting
             | the free market, keeping the government from choosing
             | winners/losers, and exercising good governance and small
             | government.
        
         | aero-glide2 wrote:
         | Actually was glad to see a corporation tweeting what its actual
         | intentions were.
        
           | agloeregrets wrote:
           | I got the impression the Bezos himself was tweeting.
        
           | tmpz22 wrote:
           | But doesn't their post qualify as gaslighting? The tweets
           | said peeing in bottles due to extreme performance quotas does
           | not happen and it very very clearly happens all the time.
        
             | sbierwagen wrote:
             | Not every untruth is "gaslighting".
        
             | fshbbdssbbgdd wrote:
             | Seems more like simple lying.
        
         | modularform123 wrote:
         | Anyone who snarks at Warren gets my business!
        
       | xbar wrote:
       | The line between natural citizens and corporations is quite
       | fuzzy. I do not like it.
        
         | WalterSear wrote:
         | It's quite clear cut: there are significant consequences for
         | natural citizens caught acting in an illegal or immoral manner.
        
       | ullevaal wrote:
       | Threads that are union-related always seem very foreign to me on
       | HN, but one of the greatest advantages of living somewhere there
       | is trust between employees, unions, employer organisations and
       | the government is that the basic facts can be agreed upon.
       | 
       | So you can have things like technical committees that analyse the
       | basic facts of inflation adjustments of wages, wage changes in
       | competing industries or economies and real wage increases. As
       | well the unions in export-driven sectors negotiating first, and
       | government and services employees falling in line, in order to
       | continue to compete in the global economy.
       | 
       | I believe this trust also builds productivity, but looks like
       | Jeff Bezos has a different opinion.
        
       | gkoberger wrote:
       | My read on this was that it was a snarky report done in protest.
       | Ken Klippenstein is a troll who does things with a straight face,
       | and likely so are people who leak to him. I don't think anyone
       | really believed it was hacked, but rather it was a way to
       | criticize it with plausible deniability.
        
         | turdnagel wrote:
         | Agreed, and not really worthy of a news story.
        
         | danso wrote:
         | The article includes a screenshot:
         | 
         | https://assets.documentcloud.org/documents/20532639/amazon-t...
         | 
         | Seems like a lot of detail (e.g. going back through the past 2
         | months of tweets to check the source label) for just a "hey
         | this sucks!" protest. Also, seems risky to send a screenshot of
         | your own ticket while logged into the ticket system, though
         | maybe all the login template info is just outside of the
         | cropped screenshot?
        
           | gkoberger wrote:
           | "There have been several news articles... [links]" seems like
           | a clever way to get in negative articles about it into the
           | system, while acting innocent.
           | 
           | Unless you think this person actually believed nobody noticed
           | these articles or the tweets? They were trending on Twitter
           | long before this was posted, and I knew about them. Of course
           | Amazon PR did.
        
           | vineyardmike wrote:
           | >Seems like a lot of detail (e.g. going back through the past
           | 2 months of tweets to check the source label) for just a "hey
           | this sucks!" protest.
           | 
           | FWIW, this is how much detail i'd put in for the plausible
           | deniability "this sucks" protest if that were me.
        
         | notatoad wrote:
         | Seems likely that the person who leaked it to Ken Klippenstein
         | was the same person who opened the ticket in the first place.
        
         | ncallaway wrote:
         | The only thing that stands out to me was the callout of
         | different platforms used to send the tweet.
         | 
         | I could see, along with everything else, that being enough to
         | at least make the question worth raising.
        
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