[HN Gopher] Apple wont hold your Apple ID hostage due to missed ...
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Apple wont hold your Apple ID hostage due to missed Apple Card
payments
Author : arecurrence
Score : 11 points
Date : 2021-03-03 21:16 UTC (1 hours ago)
(HTM) web link (9to5mac.com)
(TXT) w3m dump (9to5mac.com)
| lapcatsoftware wrote:
| Questions still unanswered:
|
| 1. Did Apple talk to Dustin, or just to the media?
|
| 2. The 9to5Mac article says, "if the item is not received, Apple
| communicates with the customer over email and phone." Yet Dustin
| reported no phone call from Apple, and indeed Dustin's article
| says he was frustrated playing phone tag with multiple
| departments at Apple, each of whom were unable to help him
| resolve the issue.
|
| 3. Why did Apple Card deny the charge? My understanding is that
| it's not common practice in the credit card industry for cards to
| stop working after one late payment. Indeed, it seems that the
| missed payment in this case would have only been $9.99 for
| Dustin's iCloud upgrade (which was successful charged and up to
| date on payments, Dustin said). There are late fees and so forth,
| but they don't usually just render the card unusable.
|
| 4. Why did this happen so fast, and why is Apple such a hardass
| with loyal Apple customers? A customer who in this case had
| purchased multiple MacBook Pros, as well as iCloud, I'm sure
| among other things.
|
| 5. What ever happened to the trade-in kit that Apple was supposed
| to send to Dustin? There's no indication that it _ever_ arrived.
| arecurrence wrote:
| This was a pretty big story here. The reality, as many suspected,
| is somewhat different from the accusations that were being made.
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(page generated 2021-03-03 23:03 UTC)